NOTE: This product works exactly as described. th-cam.com/users/postUgkxguEIMc_Qwab-3QMTpF6jaRL80hiOOsIN It originally earned a four-star review due to a minor defect (see below). However, the manufacturer's customer service rep (Lita) went above and beyond the call of duty and deserves five stars now. I wish I could give even more!I purchased this item which arrived quickly. Assembly instructions were easy to follow. There was only one problem: One bolt did not screw into the hole properly. I called the company. Their customer service rep (Lita) was terrific! She took all my information and submitted a request to replace the defective part. I'm hoping to finish assembly and start using this treadmill soon. (Fingers crossed...)FOLLOW UP: Lita called back to inform me that the company will send a replacement part AND a technician(!!) to install it properly. AMAZING CUSTOMER SERVICE!! Thank you!!
There are some plastic tabs that hold the covers to the base. They have been known break when you try to disassemble them if you are not careful. If you tip the machine onto its side you should be able to see the tabs and release them so they don't break. (Do this with the latch in the storage position or removed from the frame to keep the deck from moving on you).
My treadmill is giving me electric shocks when I touch the metal parts… I have checked the ground wire and it seems to be connected properly… I have it in my garage on concrete floor… any idea how to stop that?
Usually the treadmill is well grounded. Most of the time when users report static shocks it is because of a discharge from a build up of static in the user through the treadmill. It can happen as the air dries out or sometimes with the introduction of new shoes. (You can try a different pair of shoes). Make sure the treadmill is plugged into a properly grounded outlet avoid extension cords that could have a questionable ground. (It is not recommended to use Treadmills in a garage and this may effect your warranty.) Does this happen with every user? How old is the treadmill? There are conductive fibers in the belt to help discharge static to the rollers and then to the frame, in the walking belt. Worn out belts may not do this very effectivly any longer. Sorry for the long winded response, I hope it was useful.
Most commonly it is due to uneven floors. particularly if it is on tile or in a basement with a floor drain. Try it in other positions in the room and use leveling feet if your model has them. if both feet are off the flor and they raise up higher, with no one on the treadmill, when you raise the incline; then your storage latch is bent and should be replaced. you can test this by unhooking one end of the storage latch from the deck and then using the treadmill.
No, when it is assembled and things are tightened down evenly the deck should fit between the uprights and the handlebars. If the uprights are skewed so that the deck hits the handlebar, they can usually be resolved by loosening the uprights and then tightening them down evenly.
We are having trouble attaching the storage latch to the base and the latch crossbar. It seems like the storage latch is too long and the holes aren't lining up for us to put the bolts through. Do you know any tricks for this problem?
Hello, I have a x22i machine and it works badly, the running belt stops and you always have to restart the system, iconeurope does not respond to me and is not responsible. Can you help me please?
When the belt stops does the workout continue on the console display, (does it keep counting speed and distance)? There is a red LED light on the lower circuit board called the controller. it can be seen when the right rear cover (1 screw) is removed. What is the light doing when the belt stops in the middle of a workout?
Tammie Hudson so i ended up taking apart the top and wrapping it around tight to tredmill bottom part because I could take the wires apart , I was afraid of breaking something. Still it didn’t fit through door so we took door off and took bottom bolts off completely to then put it back together inside office. It was a pain not going to lie. Your better off disassembling and reassembling in the room you want it in. Good luck!
Since this applies to multiple models (whech do get updates from time to time) I would hate to make a specific list and have it locked in stone... but that being said you should expect as of right now to be able to assemble this type of treadmill with a 3/16 allen wrench, 7/32 allen wrench (both included with the treadmill) and your own #2 phillips screwdriver, 7/32 wrench & 1/2 wrench, or socket wrenches or an adjustable wrench.
Not usually. customers can assemble most equipment on their own, however there are a few steps that you will want a second person to help you with. Assembly is something many customers opt to pay for. I think most customers can save a few dollars and assemble themselves. What part are you finding troublesome? I may know a trick or two.
@@Halah2012 Assembly for a treadmill is currently $169 if you call the number on the front of your manual. If you are having trouble with the silver ground screw (some people do since it is put into a hole that is not pre-threaded) this screw can be started with an electric screwdriver/drill. Just be extra cautious using power tools when assembling plastic or cast metal parts (like the pulse cross bar) as these can break. I recommend using hand tools wherever possible. Another tip is to start all the screws on a particular part before tightening any of them. This will help keep things from binding. The upright bolts need to remain loose through the assembly and only tightened at the end. I hope this helps.
I'm missing the handrails. I purchased and moved (in the box) to my basement. Opened the box and set all parts aside. I began putting together and got to the part where the handrails were supposed to be attached to the uprights...and no hand rails. Any suggestions???
First of all double check all of the packaging usually you will find parts that are put into boxes and other places that may look like the other packing material and could be missed. If you are missing parts contact the number on the front of your manual to get parts sent out from the manufacturer.
I just got this 4/2/20 and have 2 problems. For Step 3, when we have to screw the ground wire down to the right upprigt, the screw will only screw down 1/4 of the way ( at the 1:00 min in your video) Will this be an issue? My second problem is in min 2:38 of your video. Our screws are screwed tightly al the way in and stripped. What can I use to remove these? Why do so many screws come screwed in only to be removed and discarded? Thank you.
Many of the screws are put in because it is a quick and cost effective way to show the quality people on the assembly line that the holes were put an and in some cases tapped. This prevents machines from being sent without the holes being drilled. While it may not cause an issue you will want to tighten the ground screw to make sure it has a good connection with the frame so it can do its job. If you have stripped heads on the screws try using a pair of vice grips to grab the screw and remove it the rest of the way.
@@FitnessEquipmentHelp Thank you for getting back to me. For the ground screw, it's sticking about a 3/4 way up, so there is no connection with the frame. Can we make the hole larger or use any screw that will actually fit?
There are a bunch of tabs on the underside that engage when the cover is pressed down. You will need to release the tabs or they may become broken if you force the cover up.
i could really use some help. there is about 2-3 inches of space between the two posts so the cross bar wont reach. do i force it, or did they send the wrong one?
Typically this occurs when the upright bolts are tightened. If you review the assembly instructions you will find that the upright bolts should be left loose. I'm fairly confident if you go back and loosen your upright bolts that you will be able to move the uprights so that the cross bar fits.
There is a users manual and a few marketing fliers included in the box but if you are looking for a catalog of current products I recommend checking online at www.nordictrack.com
@@supermoose76 That is correct the treadmills typically must be at 0% incline to fold into the storage position or there is not enough extension in the latch to engage the locking mechanism. it usually interferes with the ground as well.
It's getting harder all the time. :( (By the way this was filmed in a studio and has a linoleum type floor covering, so slightly softer than concrete... thank goodness.) You will look forward to seeing my knee pads, I'm sure, in upcoming videos.
This video is specific to the commercial series Nordictrack treadmills. The assembly will be similar but not identical to the NETL13019, (S40), treadmill.
my camera operator... when I assemble these by myself. I either hold the deck up with my back and look really silly or if I'm prepared I have a cut down 2X4 I use to hold the deck in place.
I’m trying to move this darn treadmill and need to take the top electrical section and 2 base arms from the bottom. All that’s connecting it is that wire the video shows connecting very early on. Well that wire you can’t get out from the upright. What a stupid design. Moving it in my apartment was a nightmare. But I guess there is no better way even researching it. It’s heavy and will take moving one section through the door first then the heavy part section and only connected by that main wire. Why isn’t that wire easily disconnectable from the treadmill deck somewhere? So mad
The alternative would be to disconnect the wire from the controller under the motor hood and unclip it from the belly pan, which usually requires removing the controller (not too difficult). The amount of issues people have with wire connections is more than you would think. We save a lot of customers time and aggravation by eliminating wire connections. I'm sorry this did not work out for you in this case.
@@FitnessEquipmentHelp nothing currently. I had contacted Nordictrack about the assembly process of their treadmills (since they charge 250$ for assembly) When I asked if they provide assistance, have schematics to follow ect, they said they dont offer any of that, BUT you can purchase their assembly option
Why not mention the washers BEFORE showing you putting in and describing all the bolt sizes? You also mention bolt sizes that don't correspond to what you are doing in the video at the same time. Confusing more than helpful.
He literally says 3/8" x 2 3/4" while screwing in the 3/8" x 1 1/4" screw. And you can see the 3/8" x 2 3/4" has already been installed. The video helps to supplement the schematic, I'd say. Or vice versa.
Thanks for the video thumbs up. Whoever designed this thing should be punched in the face repeatedly. The main connector is loose and the power cuts in and out.
Thank you so much! I feel more confident in setting this up after watching this video.
NOTE: This product works exactly as described. th-cam.com/users/postUgkxguEIMc_Qwab-3QMTpF6jaRL80hiOOsIN It originally earned a four-star review due to a minor defect (see below). However, the manufacturer's customer service rep (Lita) went above and beyond the call of duty and deserves five stars now. I wish I could give even more!I purchased this item which arrived quickly. Assembly instructions were easy to follow. There was only one problem: One bolt did not screw into the hole properly. I called the company. Their customer service rep (Lita) was terrific! She took all my information and submitted a request to replace the defective part. I'm hoping to finish assembly and start using this treadmill soon. (Fingers crossed...)FOLLOW UP: Lita called back to inform me that the company will send a replacement part AND a technician(!!) to install it properly. AMAZING CUSTOMER SERVICE!! Thank you!!
How to you remove the base covers once snapped in place? I want to disassembly ours to move it.
There are some plastic tabs that hold the covers to the base. They have been known break when you try to disassemble them if you are not careful. If you tip the machine onto its side you should be able to see the tabs and release them so they don't break. (Do this with the latch in the storage position or removed from the frame to keep the deck from moving on you).
My treadmill is giving me electric shocks when I touch the metal parts… I have checked the ground wire and it seems to be connected properly… I have it in my garage on concrete floor… any idea how to stop that?
Usually the treadmill is well grounded. Most of the time when users report static shocks it is because of a discharge from a build up of static in the user through the treadmill. It can happen as the air dries out or sometimes with the introduction of new shoes. (You can try a different pair of shoes). Make sure the treadmill is plugged into a properly grounded outlet avoid extension cords that could have a questionable ground. (It is not recommended to use Treadmills in a garage and this may effect your warranty.) Does this happen with every user? How old is the treadmill? There are conductive fibers in the belt to help discharge static to the rollers and then to the frame, in the walking belt. Worn out belts may not do this very effectivly any longer. Sorry for the long winded response, I hope it was useful.
Any idea why one of the back feet wont sit flat on the floor. Treadmill bouncing when running?
Most commonly it is due to uneven floors. particularly if it is on tile or in a basement with a floor drain. Try it in other positions in the room and use leveling feet if your model has them. if both feet are off the flor and they raise up higher, with no one on the treadmill, when you raise the incline; then your storage latch is bent and should be replaced. you can test this by unhooking one end of the storage latch from the deck and then using the treadmill.
Great video, helped me breakdown and then rebuild....Thank you
This video was a massive help thank you for uploading this video for me
You are welcome. I hope you enjoy your treadmill. :)
@@FitnessEquipmentHelp i love it
Can you walk on an assault fitness treadmill?
Does the right side arm rub against the running pad when it's in the lifted position??
No, when it is assembled and things are tightened down evenly the deck should fit between the uprights and the handlebars. If the uprights are skewed so that the deck hits the handlebar, they can usually be resolved by loosening the uprights and then tightening them down evenly.
My hydraulic pole is too wide to fit between the hole to screw it in on the upper portion. Literally won't fit in between.
We are having trouble attaching the storage latch to the base and the latch crossbar. It seems like the storage latch is too long and the holes aren't lining up for us to put the bolts through. Do you know any tricks for this problem?
make sure the cross bare is assembled in the correct orientation. If the storage latch seems to be too long try raising the incline.
Hello, I have a x22i machine and it works badly,
the running belt stops and you always have to restart the system, iconeurope does not respond to me and is not responsible. Can you help me please?
When the belt stops does the workout continue on the console display, (does it keep counting speed and distance)? There is a red LED light on the lower circuit board called the controller. it can be seen when the right rear cover (1 screw) is removed. What is the light doing when the belt stops in the middle of a workout?
I'm using this video to take mine apart so I can move it upstairs.
SuperWheatley omg I’m trying to get it into my office help! Did it help you?
How was it to put back together? trying to get one to my house.
Tammie Hudson so i ended up taking apart the top and wrapping it around tight to tredmill bottom part because I could take the wires apart , I was afraid of breaking something. Still it didn’t fit through door so we took door off and took bottom bolts off completely to then put it back together inside office. It was a pain not going to lie. Your better off disassembling and reassembling in the room you want it in. Good luck!
Tammie Hudson not hard at all just need the right power tools
Can you please list all the tools needed with their specifications ?
Ratchet, Wrench, etc ?
Since this applies to multiple models (whech do get updates from time to time) I would hate to make a specific list and have it locked in stone... but that being said you should expect as of right now to be able to assemble this type of treadmill with a 3/16 allen wrench, 7/32 allen wrench (both included with the treadmill) and your own #2 phillips screwdriver, 7/32 wrench & 1/2 wrench, or socket wrenches or an adjustable wrench.
Fitness Equipment Help Thank you !!!
Do you guys usually send peaple to customers houses to help them assemble these equipments? I really need help to assemble mine
Not usually. customers can assemble most equipment on their own, however there are a few steps that you will want a second person to help you with. Assembly is something many customers opt to pay for. I think most customers can save a few dollars and assemble themselves. What part are you finding troublesome? I may know a trick or two.
@@FitnessEquipmentHelp we are trying the main big poles now and some of the screws doesn't go all the way in 🙄 how much do you charge to assemble it?
@@Halah2012 Assembly for a treadmill is currently $169 if you call the number on the front of your manual. If you are having trouble with the silver ground screw (some people do since it is put into a hole that is not pre-threaded) this screw can be started with an electric screwdriver/drill. Just be extra cautious using power tools when assembling plastic or cast metal parts (like the pulse cross bar) as these can break. I recommend using hand tools wherever possible. Another tip is to start all the screws on a particular part before tightening any of them. This will help keep things from binding. The upright bolts need to remain loose through the assembly and only tightened at the end. I hope this helps.
@@FitnessEquipmentHelp I'll try yes 👍🏼 I did call them and the costumer service said thst they don't do it now because of the virus you know 😒
I'm missing the handrails. I purchased and moved (in the box) to my basement. Opened the box and set all parts aside. I began putting together and got to the part where the handrails were supposed to be attached to the uprights...and no hand rails. Any suggestions???
First of all double check all of the packaging usually you will find parts that are put into boxes and other places that may look like the other packing material and could be missed. If you are missing parts contact the number on the front of your manual to get parts sent out from the manufacturer.
This helped so much.
Very useful !!! Thanks
I just got this 4/2/20 and have 2 problems. For Step 3, when we have to screw the ground wire down to the right upprigt, the screw will only screw down 1/4 of the way ( at the 1:00 min in your video) Will this be an issue? My second problem is in min 2:38 of your video. Our screws are screwed tightly al the way in and stripped. What can I use to remove these? Why do so many screws come screwed in only to be removed and discarded? Thank you.
Many of the screws are put in because it is a quick and cost effective way to show the quality people on the assembly line that the holes were put an and in some cases tapped. This prevents machines from being sent without the holes being drilled. While it may not cause an issue you will want to tighten the ground screw to make sure it has a good connection with the frame so it can do its job. If you have stripped heads on the screws try using a pair of vice grips to grab the screw and remove it the rest of the way.
@@FitnessEquipmentHelp Thank you for getting back to me. For the ground screw, it's sticking about a 3/4 way up, so there is no connection with the frame. Can we make the hole larger or use any screw that will actually fit?
How do you get the base cover up. Our left base cover accidentally got pushed down during assembly and i cant pull it up to tighten everything
There are a bunch of tabs on the underside that engage when the cover is pressed down. You will need to release the tabs or they may become broken if you force the cover up.
i could really use some help. there is about 2-3 inches of space between the two posts so the cross bar wont reach. do i force it, or did they send the wrong one?
Typically this occurs when the upright bolts are tightened. If you review the assembly instructions you will find that the upright bolts should be left loose. I'm fairly confident if you go back and loosen your upright bolts that you will be able to move the uprights so that the cross bar fits.
@@FitnessEquipmentHelp that is exactly what fixed it. thanks so much.
So helpful thank you 🙏
Thank you! This was such a help.
You are welcome
The Nordic track Is there a catalog with the in the box?
There is a users manual and a few marketing fliers included in the box but if you are looking for a catalog of current products I recommend checking online at www.nordictrack.com
Do you have to change the screws for the ground wire??
and my treadmill won't lift up because it's in decline.
No, they end up using a silver grounding screw in packaging most the time as a place holder anyway.
@@supermoose76 That is correct the treadmills typically must be at 0% incline to fold into the storage position or there is not enough extension in the latch to engage the locking mechanism. it usually interferes with the ground as well.
I'm amazed he can be down on the bare concrete with his knees that way. That would destroy my knees.
It's getting harder all the time. :(
(By the way this was filmed in a studio and has a linoleum type floor covering, so slightly softer than concrete... thank goodness.) You will look forward to seeing my knee pads, I'm sure, in upcoming videos.
does this video inclucled the norditrack model t.120.0?
This video is for the commercial series Nordictrack treadmills. I cannot identify a t.120.0 do you have a manufacturers model number?
Thank you for providing this video, unfortunately my console assembly is not aligning with holes it is half an inch off! Any suggestions?
Make sure you have left the bolts that attach the uprights to the base pretty loose. This is by far the most common issue preventing console assembly.
Is this the Nordic track S40?
This video is specific to the commercial series Nordictrack treadmills. The assembly will be similar but not identical to the NETL13019, (S40), treadmill.
Thanks for the video, it was helpful to see someone doing it solo. (you make it look a lot easier than it was!) Who is holding the frame up for you?
my camera operator... when I assemble these by myself. I either hold the deck up with my back and look really silly or if I'm prepared I have a cut down 2X4 I use to hold the deck in place.
I’m trying to move this darn treadmill and need to take the top electrical section and 2 base arms from the bottom. All that’s connecting it is that wire the video shows connecting very early on. Well that wire you can’t get out from the upright. What a stupid design. Moving it in my apartment was a nightmare. But I guess there is no better way even researching it. It’s heavy and will take moving one section through the door first then the heavy part section and only connected by that main wire. Why isn’t that wire easily disconnectable from the treadmill deck somewhere? So mad
The alternative would be to disconnect the wire from the controller under the motor hood and unclip it from the belly pan, which usually requires removing the controller (not too difficult). The amount of issues people have with wire connections is more than you would think. We save a lot of customers time and aggravation by eliminating wire connections. I'm sorry this did not work out for you in this case.
thanks for this help. i was confused at first but you made it easier.
Very helpful. Thanks
You're welcome!
Bless you!
Why thank you.
My 8 and 1/2 silver screw legitimately doesn't fit and you did yours so easily
How did you fix it?
I have the same problem
@@h1earthquake I haven't yet. They're sending a new screw. So fingers crossed but I'm not holding my breath.
NordicTrack doesnt even provide assistance- they want you to purchase the assembly option
What assembly step do you need assistance with?
@@FitnessEquipmentHelp nothing currently. I had contacted Nordictrack about the assembly process of their treadmills (since they charge 250$ for assembly)
When I asked if they provide assistance, have schematics to follow ect, they said they dont offer any of that, BUT you can purchase their assembly option
Why not mention the washers BEFORE showing you putting in and describing all the bolt sizes? You also mention bolt sizes that don't correspond to what you are doing in the video at the same time. Confusing more than helpful.
He literally says 3/8" x 2 3/4" while screwing in the 3/8" x 1 1/4" screw. And you can see the 3/8" x 2 3/4" has already been installed. The video helps to supplement the schematic, I'd say. Or vice versa.
Thanks for the video thumbs up. Whoever designed this thing should be punched in the face repeatedly. The main connector is loose and the power cuts in and out.
Are these any divorce attorneys in here ?
Omg that’s a lot of work smh