This is a perfect example of why I will never purchase from LV direct. I’ve never had a positive impression of them. Horrible customer service, particularly given the long list of quality issues that are obvious to most now. I’ll stick with my vintage preloved bags! So sorry you had to go through this, Mary!
Thank you! I made better experience with my preloved purchases aswell (or LV back in the days, more then 10 years ago, when I bought my first bags 😅 sometimes I wish, I would have bought way more back then 🙈).
You are absolutely 1000% not alone in experiencing such bad experience with LV. I recently had one. I bought a speedy and sadly didn't notice some quality issue until I got home and checked the bag again. There were some stitching issues, the stitching was visibly asymmetrical and some other issues with the handle. When I pointed these issues out to the SA, she brushed it off by saying that this is because the bag was handmade. No sorry, no apologies, nothing. Handmade is not an excuse for quality issues. It doesn't mean it's acceptable to have asymmetrical stitching or wonky lining if a bag is handmade. I was shocked to hear the response!! The SA didn't even offer if i wanted to have the bag exchanged until I asked about it. She said that if she order another bag, and if it turns out the bag has another un-eveness (read: issues) then they'll just cancel the order and refund me. This make me think that they just want customer who are happy to get a faulty bag and not asked any questions. As a customer, I asked for a decent thing and that was to get a bag of high quality that reflects the price. I wasn't rude, didn't come into the store with any attitude, none of that "i demand a champagne" kind of behavior. Such a bad customer experience 😮💨.
Thank you for sharing your experience! By now I definitely made more than one bad experience with LV‘s quality and customer service. It‘s such a pitty, since it has been my first luxury love, but it’s just not anymore, what it used to be 💔
You are absolutely right Mary, the only thing more surprising than those significant quality issues is the very poor customer service. The fact that similar experiences seem to be more and more common is a sign that something is definitely wrong at LV. I've always said you learn more about a company when something goes wrong than when they get it right. I am done with companies that don't value their customers.
Me too. I've also noticed a trend where folks who work there are becoming increasingly impatient with the company so it seems to be coming from both ends.
I'm sorry you had to deal with that. It sounds like ordering from LV can be hit or miss. I'm glad they accepted the return, but they could have handled it better. I had a similar repair experience with Gucci several years ago. I've only shopped in person at LV, but they should maintain high customer service standards if they are going to offer online ordering and 30 day returns.
In store shopping is definitely the better choice with LV nowadays 🙈 (eventhough when a luxury brand offers an online-store, they should make sure, that they still can keep up with quality & customer service). I‘m really getting frustrated 😕
That’s terrible! They have so many people who return for no reason, they should never react that way. I’ve had some situations at LV where, depending on who you deal with, the SAs can be very condescending. I know of another TH-camr who recently had a very bad experience and he will be posting soon to talk about it. I’m so sorry you had to deal with this.
Uuuh I‘m very curious who it is and when the video will drop! It‘s a shame, the customer service at LV can be so poor (and that more people experience it)
customer service is awful i been dealing with them for almost year wallet been re vanished and it is still peeling and purse is peeling also it is awful awful customer service
I can totally understand your frustration. It’s not unreasonable to expect exceptional service and quality when paying these kinds of prices. I’ve been going back and forth with myself on whether or not I want to purchase anything else from LV. These types of stories definitely make me take pause. 😢.
Thank you for your kind words Kimberly. I think one thing is safe to say: LV currently isn’t the way it used to be, in terms of quality, service and price point 🙈 and we have to decide, if we want to accept that and keep buying or move on to other brands
I just started a job at the LV client services center and it is false that they can "ban" you from purchasing if you return too much (I asked about that specifically). And for flaws they usually suggest to go to a store as they can look at the bag and exchange/return it. I'm sorry you had a bad experience like that! I think they have little German speaking employees in the service center compared to the other languages, but still it's not an excuse.
Wow, congratulations! Eventhough I‘m quite frustrated with LV myself at the moment, working for them has always been a little dream of mine 🙈 - it must be great to work for a company, which’s products actually get one excited! Great to know aswell, that „getting banned, because of too many returns“ is just a myth. Thank you for sharing!
Thats insane. I sent in a review about my shopping experience and i was honest about it. Then all of the sudden the stores manager and the SA i worked with kept sending me messaging to come in and fix any problems but i said “no the other louie store helped me instead”. 🤪 im sorry all these issues and reps keep giving you issues!
Maybe I should file a complaint and send a review about my customer service experience to them… but I don’t think it will make any difference for me, and probably I‘m too lazy, to invest any more of my time 🙄
LV does not have return and repair departments. It's all about buying and forgetting. They rely on clients either being too scared to complain or too rich to care and just buy a new piece.
Goodness that’s so rude of the customer service advisor to insinuate you had used the bag and caused the flaw! That’s really not acceptable! Glad you got your refund back though. Ah…whatever LV is doing they’d better pull their socks up as they’re fast losing loyal customers. Thanks for sharing hun. Hope you enjoy a lovely weekend ahead! 🥰🌼🛍️🍹💕💕
Hello marry, I would like to share my very bad experience about LV (Brisbane AU) they sold and packed an unusable condition mini bumbag for me. I already returned the bag and they haven’t refund the money yet even after I sent them my bank statement. I’m still waiting without time frame. It was my first LV purchase as a gift to myself but turned out to be a nightmare. 😰 pls give me some ideas. Thx u
Did you buy online or in store? First step I probably would try to call the customer service and let them know you’re already waiting for your money X days and ask how long it will take until you get refunded
@ I bought in store, the sa went to the back room and packed the bag for me. When I got home and unboxed it. I was shocked with the big hole (faulty) after I just unzipped the bag. I talked with the manger and emails them and calls them for time or refund process but she didn’t say it
@ did you return in store aswell, or sent it back to them? If you have a chance to visit the store again, I probably would go there abd ask for the refund
Oh my, your experiences kind of make it easier for me too to be "mindful with my money". I get skeptical and not sure if I feel I got enough time to deal with the extra work. I plan making TH-cam videos during the summer where I would go though my experiences and see if I get it a go. I will keep you updated LuMi LevelUp ^^
Definitely keep me updated, I‘d love to watch! Let me know, when you uploaded your first video 🥰 (hope you will enjoy doing TH-cam, if you give it a shot!)
Hmmmm, ich kann die Frustration verstehen. Durch meinen Mann (Berufsschullehrer für Einzelhändler) weiß ich aufgrund einer Erfahrung mit einer neu gekauften, aber defekten Kaffeemaschine … die am gleichen Tag wieder umgetauscht wurde, wobei das Umtauschgerät dann ohne die Siebe für den Siebdruckhebel (oder wie auch immer das heißt) war, dass Mängel gesetzlich sofort, nachdem man sie bemerkt hat, angezeigt werden müssen. Allerdings ist die Beweislast bei der Firma und nicht beim Kunden (zumindest im ersten Jahr). Er hat also gleich am nächsten Tag - dem Sonntag ohne Kaffee - eine Email geschickt. Vielleicht erklärt das die Reaktion? Aber natürlich ist das kein Grund unter Generalverdacht gestellt zu werden, zumal der schief eingesetzte Reißverschluss und die asymmetrischen Henkel nicht durch Gebrauch entstehen können. Die Frage ist, ob man mit einer solchen Reaktion Kunden behält. Ich verstehe also den Ärger voll und ganz! Im Großen und Ganzen erwartet man sich von einer Marke wie LV einen besseren Kundenservice, aber vor allem bessere Qualität. Eine Bestellung darf nicht ein Glücksspiel sein …
Wow, das ist super interessant, vielen Dank für‘s Teilen! Ich hatte keine Ahnung, dass man quasi verpflichtet ist, Mängel gleich zu melden (wobei mir das bei einem fehlenden Teil noch etwas einleuchtender ist, als bei schlechter Qualität - ersteres könnte man theoretisch im Nachgang selbst eingesteckt und behalten haben.) Das könnte aber zumindest den ersten Teil der Reaktion tatsächlich etwas erklären! Da hätte ich mir dann aber auch einen erklärenden Satz vom Customer Service gewünscht 😅 statt einfach nur angepampt zu werden 🙈
@@LuMiLevelUp hmm, und jetzt habe ich noch einmal nachgelesen. Es scheint doch so zu sein, dass man nicht zur Mängelrüge verpflichtet ist. Ich glaube ich frage da noch mal nach 😂. Anpampen geht aber auf gar keinen Fall!
I’m sorry to hear that you’ve been treated like this. I do think the long returns period creates so much opportunity for people with less well-intentioned actions to take advantage- as you say to wear the bag and then return. Surely they have to accept that it’s their policy not allege that you are dishonest.
Thanks Dayle! Maybe they should overthink their return-window then. But as long as it officially is 30 days, they shouldn’t wonder, if people take their time 😅
Ask for the manager & if they say they are the manager ask them who their superior is or find out & notify them bc that was uncalled for she could've done a check of the bag herself in person once she got the bag in hand. Wasn't the return already approved? Cut her short with that. I know you were taken a back but I'm prepared when I deal with any customer service rep. bc they are trying to maintain control of the call &/ or situation so you have to remain firm & in control with them even if gently & kindly bc they can go left w/ an attitude quick. So sorry you've had such a muck with them!! What a rude SA/ CA!! Shame on LV!! Hope you can report them!! Hope all works out will stay tuned!!
Hallo! Ich habe auch Taschen mit krassen Nahtdefekten oder Unregelmäßigen von LV bekommen. Ich habe zwar mein Geld zurückbekommen oder eine Ersatztasche, aber die Telefonate mit dem Kundendienst waren immer merkwürdig. Sie machen keinen professionellen Eindruck, entweder sind sie künstlich-freundlich/aufdringlich oder unfreundlich/ borderline-unhöflich. Ich würde gerne was vorbestellen aber allein der Gedanke an den Kundendienst verdirbt mir die Vorfreude. Lieber mal warten und direkt online bestellen, wenn soweit. Ich wohne leider zu weitweg von einem LV-Store und bin daher auf online Bestellungen angewiesen... :(
Dankeschön fürs Teilen deiner Erfahrung! Verrückt oder?! Eigentlich sollte man sich mit dem Kundenservice so einer teuren Luxusmarke wohlfühlen.. aber die schüchtern einen eher ein und geben einem ein schlechtes Gefühl 😅🙈. Ich wohne leider auch zu weit von der nächsten Boutique entfernt und online bestellen ist der einfachste Weg für mich 🙈
@@LuMiLevelUp heute erst dein YT Kanal entdeckt, es freut mich endlich luxury bag content aus Deutschland zu sehen! 😊 Es würde mich interessieren wie du den Service in den Boutiques in DE fandest. Ich war Paar Male in München und ich fand die Atmosphäre bei LV, Chanel und Hermés sehr verkrampft, bei Gucci und Versace waren die Leute dagegen sehr entspannt, freundlich und hilfsbereit.
I know it is your prerogative on what you decide with your purchase, but just seeing the photos of the bag that you inserted in this video, I would’ve had no hesitation with returning that bag. In fact, it would’ve been returned immediately for a refund. You could’ve then decided on whether to reorder, purchase something else or save your money. I will say, that bag with those flaws would have not been put on my shelf. It would’ve been put right back in the box and returned. With that said, she should not have scrutinized or questioned you that way as if you were not being truthful. That would leave a bad taste in anyone’s mouth with the brand. I don’t blame you. I am also at that point with LV. I recently relocated to an area that does not have an LV boutique for 100 miles which means I have to do all my purchases online and any returns via UPS but it is the lack of excitement now that I get with an LV unboxing. I actually cringe and cross my fingers that I receive an item that was made nice and it shouldn’t that way. When it gets to that point then it is time to move on. I like surprises, like a birthday party but I don’t like surprises with a purchase that has to be returned. 🤦♀️🙄 I certainly don’t feel like I need to re-purchase an item several times in order to get one that I’m pleased with so I will have to limit my purchases to in store purchases only!! At least then I know exactly what I’m getting.
Thank you for sharing your thoughts and experiences (on the topic and with LV). It‘s a pitty, that we can’t fully enjoy unboxings anymore, when the item was ordered online 🙈 - since I made severely bad experiences with LV, I think I might have to move on aswell
@@LuMiLevelUp I remain amazed with that bag that had the horrible craftsmanship on the bottom of that bag!! The audacity to think that was acceptable!! 😡 That would have me so angry. 🤬😡🤬 I think that would’ve been the last straw!! The nerve! That bag I think I would’ve personally returned and said, “how dare you send me this garbage!”
I would be fuming and going as far up the chain as possible hun. I know it might feel more effort for you after being treated so badly., but you could really screw them with this. Seriously…we would all love to see videos about you taking on the LV top honchos . Please have a think…. It could be so cool to watch. You wont be waisting tine, you just film the process or upload video updates ❤ ,
Someone needs to go back and redo their basic customer service training. Accusing people with no reason is just wrong. I don’t care if it’s a $1900 bag or a $19 shirt, she didn’t need to react like that.
True, the price point shouldn’t matter! If you treat people with respect, you should be able to expect the same. I understand that customer servicr jobs can be tough, if clients act like a*holes - but I did not even complain, I just friendly mentioned my reason for the return
If you had a quality issue, you probably should have returned it straight away, rather than keep it on your shelf for up to 30 days. It just looks suspicious that you didn't.
Hmm, I‘m really not sure, if I can agree. What if I would have been traveling and not even been able to open and return the package sooner? I don’t think LV has a right to blame their customers, if the company does offer 30 days of returns… and even if they were suspicious- be professional and don’t show, until you have the bag back at the company and there actually are signs of use, instead of quality issues…
And why didn't you slreturn it immediately if there are quality issues? Why hang onto it just because there's a 30 day return policy... then complain to the Customer Service representative of quality issues!? Don't you think she'd wonder if you are at fault somehow? A prompt return would've garnered a prompt refund...no muss, no fuss...Makes no sense...
Because I wanted to share the quality issues in a video (which takes some to prepare), and I wanted to take some time to decide, if I would still want to keep it, even with the flaws.. and I have other, more important things to do in my life, then manage my packages and send back IMMEDIATELY? Why should I hurry, when they do offer 30 days? Why do they offer 30 days for returns, if they „get sceptical“, once you take 18 days to file the return? And I did not even complain, I just mentioned the issues, so they know about them and do not sell the bag a second time to a customer, who then would be disappointed aswell 🤷🏻♀️
Did you see they increased the prices, AGAIN? That nano Speedy is now 1600€, I have no words!! When I saw "customer service" I instantly had to think of your experience with someone at LV not knowing what glazing is... 🤦♀ Oh, I like it how people only hear what they want... She funily enough "overheard" the issue with the zipper and the handles which are clearly manufacturing issues and cannot be cause by wear. Absolutely riduculous, you coud have sent the bag back without any word and if you dare say they are quality issues, they try to blame you. Absolutely outrageous! Bad product quality and even worse and rude customer service 🤮 Would it be an option to file a complaint at LV against that woman on the phone? I would definitely take my time to do that! And now imagine, they will sell again the bag you had, with the manufacturing issues, for 100€ more 😅🤣
I already had the EXACT SAME thought , when I noticed the price on that bag went up 100€ 😂. Most definitely someone else will get that poor quality piece now, and will even have to pay more for it. Or is there a chance, that they actually do NOT sell my returned bag? There’s a little hope, since they now definitely know about all the issues it has… but who knows, we probably never will know.. I thought about filing a complaint about the customer service for a moment aswell, since she gave me her name for the email (but on the other hand I don’t like to get other people in trouble 🙈 even if it felt really rude to me)
Don't take it so hard, Mary! Maybe the LV Customer Svc Dept had too many Returned Cases to process and had overlooked to reply yr email. 😁 Now, you should go look for a new alternate brand bag to buy, using the refunded money. 😊
@@LuMiLevelUp Of course, you can think of what you have learnt from the whole incident. You can buy from the LV store instead of ordering online. If you order online, kindly return the new bag as soon as you find defects. So that, you can sound very confident if LV doubts you for sending late. All these tiny mini details will help you gain a upper hand if someone doubts you.
I'm sure you'll move on to be a stronger person after this incident. 😘 Fyi, a black and white LV print, mini pochette is coming up. See whether your Sis wanna collect this new piece! 😍 I know you are too tired to deal with LV! 😊
That most definitely might have been the case. I mean too many defective bags to be returned. The development is too sad and frustrating. It is good that Mary had a good opportunity to vent here for people who understand.
@@marilynloh I‘ve seen that Mini Pochette 🤩 in the same line, there will be pieces in beige, with white Monogram aswell, which I like even more designwise🤍 (but I‘m not sure right now, if the Mini Pochette will be available in both color variations). And I guess, the price will be too much for my liking on a raffia piece 🙈
That's what happens when you give superfluous commentary. All you needed to do was process the return sans the additional comments about the quality issues when, as you say, you were well within the timeframe to return the package! The Customer Service Rep didn't ask you the reasons for the return....
I didn’t want, that they sell the bag to someone else, who then gets disappointed aswell. And since LV sold me the bag without noticing all the flaws in the first place, I guess they would have done so a second time aswell 🤷🏻♀️ It might have been an unpleasant experience for me, but I still think it was right to let them know about the quality issues
🫨🫨🤦🏻♀️ wow! I don’t understand the need to treat a customer this way. I hope I can stay as far away from LV as possible 😆 although I’m curious to know what’s going on with the bag you have sent to being repaired!
This is a perfect example of why I will never purchase from LV direct. I’ve never had a positive impression of them. Horrible customer service, particularly given the long list of quality issues that are obvious to most now. I’ll stick with my vintage preloved bags! So sorry you had to go through this, Mary!
Thank you! I made better experience with my preloved purchases aswell (or LV back in the days, more then 10 years ago, when I bought my first bags 😅 sometimes I wish, I would have bought way more back then 🙈).
You are absolutely 1000% not alone in experiencing such bad experience with LV. I recently had one. I bought a speedy and sadly didn't notice some quality issue until I got home and checked the bag again. There were some stitching issues, the stitching was visibly asymmetrical and some other issues with the handle. When I pointed these issues out to the SA, she brushed it off by saying that this is because the bag was handmade. No sorry, no apologies, nothing. Handmade is not an excuse for quality issues. It doesn't mean it's acceptable to have asymmetrical stitching or wonky lining if a bag is handmade. I was shocked to hear the response!! The SA didn't even offer if i wanted to have the bag exchanged until I asked about it. She said that if she order another bag, and if it turns out the bag has another un-eveness (read: issues) then they'll just cancel the order and refund me. This make me think that they just want customer who are happy to get a faulty bag and not asked any questions. As a customer, I asked for a decent thing and that was to get a bag of high quality that reflects the price. I wasn't rude, didn't come into the store with any attitude, none of that "i demand a champagne" kind of behavior. Such a bad customer experience 😮💨.
Thank you for sharing your experience! By now I definitely made more than one bad experience with LV‘s quality and customer service. It‘s such a pitty, since it has been my first luxury love, but it’s just not anymore, what it used to be 💔
You are absolutely right Mary, the only thing more surprising than those significant quality issues is the very poor customer service. The fact that similar experiences seem to be more and more common is a sign that something is definitely wrong at LV. I've always said you learn more about a company when something goes wrong than when they get it right. I am done with companies that don't value their customers.
Me too. I've also noticed a trend where folks who work there are becoming increasingly impatient with the company so it seems to be coming from both ends.
… and we‘re finally seeing an impact of all these negative news, quality issues and bad service at the stock market aswell 📉
Thank you for sharing your thoughts!
I'm sorry you had to deal with that. It sounds like ordering from LV can be hit or miss. I'm glad they accepted the return, but they could have handled it better. I had a similar repair experience with Gucci several years ago. I've only shopped in person at LV, but they should maintain high customer service standards if they are going to offer online ordering and 30 day returns.
In store shopping is definitely the better choice with LV nowadays 🙈 (eventhough when a luxury brand offers an online-store, they should make sure, that they still can keep up with quality & customer service). I‘m really getting frustrated 😕
Literally the title is the reason I'm looking more into a similar bag that's the same size instead of buying LV
I don’t mean to take the fun out of LV for anyone 🙈 but glad I helped you to safe some bucks 💕
Shocking! I feel for you.
Thank ypu Daniel, it‘s good to hear I‘m not alone with my thoughts!
That’s terrible! They have so many people who return for no reason, they should never react that way. I’ve had some situations at LV where, depending on who you deal with, the SAs can be very condescending. I know of another TH-camr who recently had a very bad experience and he will be posting soon to talk about it. I’m so sorry you had to deal with this.
Uuuh I‘m very curious who it is and when the video will drop! It‘s a shame, the customer service at LV can be so poor (and that more people experience it)
Not cool LV!! Thanks for sharing your story Mary
Thank you Eva, unfortunately once again „not cool LV“ 🙈
That was very unprofessional of the client advisor on the phone… you are right. They should keep their judgment to themselves and just do their job
I‘m really so unlucky with LV lately, as if they want to loose me as a customer 😂🙈
@@LuMiLevelUp 😆
customer service is awful i been dealing with them for almost year wallet been re vanished and it is still peeling and purse is peeling also it is awful awful customer service
Sorry to read you made the same bad experiences with LV customer service as I did!
I can only agree. They have very bad customer service- even in Vienna. I was very disappointed and I am not planning to buy there again.
One would think a luxury brand like LV would try to do better 🙈
I can totally understand your frustration. It’s not unreasonable to expect exceptional service and quality when paying these kinds of prices. I’ve been going back and forth with myself on whether or not I want to purchase anything else from LV. These types of stories definitely make me take pause. 😢.
Thank you for your kind words Kimberly. I think one thing is safe to say: LV currently isn’t the way it used to be, in terms of quality, service and price point 🙈 and we have to decide, if we want to accept that and keep buying or move on to other brands
And they wonder why their market cap is plummeting...
Maybe it‘s part of their „becoming more exclusive“-strategy 😁. I just don’t spend enough on LV to get good service🙈
I just started a job at the LV client services center and it is false that they can "ban" you from purchasing if you return too much (I asked about that specifically). And for flaws they usually suggest to go to a store as they can look at the bag and exchange/return it. I'm sorry you had a bad experience like that! I think they have little German speaking employees in the service center compared to the other languages, but still it's not an excuse.
Wow, congratulations! Eventhough I‘m quite frustrated with LV myself at the moment, working for them has always been a little dream of mine 🙈 - it must be great to work for a company, which’s products actually get one excited!
Great to know aswell, that „getting banned, because of too many returns“ is just a myth. Thank you for sharing!
Thats insane. I sent in a review about my shopping experience and i was honest about it. Then all of the sudden the stores manager and the SA i worked with kept sending me messaging to come in and fix any problems but i said “no the other louie store helped me instead”. 🤪 im sorry all these issues and reps keep giving you issues!
Maybe I should file a complaint and send a review about my customer service experience to them… but I don’t think it will make any difference for me, and probably I‘m too lazy, to invest any more of my time 🙄
:( So sorry to hear this happened. Beautiful color too.
Thank you Nicole, it‘s really a pitty
LV does not have return and repair departments. It's all about buying and forgetting. They rely on clients either being too scared to complain or too rich to care and just buy a new piece.
Hahaha, it actually seems like that - unfortunately I‘m neither too scared to speak on bad quality nor that rich 😁
Goodness that’s so rude of the customer service advisor to insinuate you had used the bag and caused the flaw! That’s really not acceptable! Glad you got your refund back though. Ah…whatever LV is doing they’d better pull their socks up as they’re fast losing loyal customers. Thanks for sharing hun. Hope you enjoy a lovely weekend ahead! 🥰🌼🛍️🍹💕💕
Thank you for your comforting words Flo 🥰 - it‘s really a pitty, that LV keeps disappointing me 💔
Hello marry, I would like to share my very bad experience about LV (Brisbane AU) they sold and packed an unusable condition mini bumbag for me. I already returned the bag and they haven’t refund the money yet even after I sent them my bank statement. I’m still waiting without time frame. It was my first LV purchase as a gift to myself but turned out to be a nightmare. 😰 pls give me some ideas. Thx u
Did you buy online or in store? First step I probably would try to call the customer service and let them know you’re already waiting for your money X days and ask how long it will take until you get refunded
@ I bought in store, the sa went to the back room and packed the bag for me. When I got home and unboxed it. I was shocked with the big hole (faulty) after I just unzipped the bag. I talked with the manger and emails them and calls them for time or refund process but she didn’t say it
@ did you return in store aswell, or sent it back to them? If you have a chance to visit the store again, I probably would go there abd ask for the refund
@ thx u Mary, I think I am going to visit the store today.
@ good luck 🤞
Oh my, your experiences kind of make it easier for me too to be "mindful with my money". I get skeptical and not sure if I feel I got enough time to deal with the extra work. I plan making TH-cam videos during the summer where I would go though my experiences and see if I get it a go. I will keep you updated LuMi LevelUp ^^
Definitely keep me updated, I‘d love to watch! Let me know, when you uploaded your first video 🥰 (hope you will enjoy doing TH-cam, if you give it a shot!)
Hmmmm, ich kann die Frustration verstehen. Durch meinen Mann (Berufsschullehrer für Einzelhändler) weiß ich aufgrund einer Erfahrung mit einer neu gekauften, aber defekten Kaffeemaschine … die am gleichen Tag wieder umgetauscht wurde, wobei das Umtauschgerät dann ohne die Siebe für den Siebdruckhebel (oder wie auch immer das heißt) war, dass Mängel gesetzlich sofort, nachdem man sie bemerkt hat, angezeigt werden müssen. Allerdings ist die Beweislast bei der Firma und nicht beim Kunden (zumindest im ersten Jahr). Er hat also gleich am nächsten Tag - dem Sonntag ohne Kaffee - eine Email geschickt. Vielleicht erklärt das die Reaktion?
Aber natürlich ist das kein Grund unter Generalverdacht gestellt zu werden, zumal der schief eingesetzte Reißverschluss und die asymmetrischen Henkel nicht durch Gebrauch entstehen können. Die Frage ist, ob man mit einer solchen Reaktion Kunden behält. Ich verstehe also den Ärger voll und ganz! Im Großen und Ganzen erwartet man sich von einer Marke wie LV einen besseren Kundenservice, aber vor allem bessere Qualität. Eine Bestellung darf nicht ein Glücksspiel sein …
Wow, das ist super interessant, vielen Dank für‘s Teilen! Ich hatte keine Ahnung, dass man quasi verpflichtet ist, Mängel gleich zu melden (wobei mir das bei einem fehlenden Teil noch etwas einleuchtender ist, als bei schlechter Qualität - ersteres könnte man theoretisch im Nachgang selbst eingesteckt und behalten haben.)
Das könnte aber zumindest den ersten Teil der Reaktion tatsächlich etwas erklären! Da hätte ich mir dann aber auch einen erklärenden Satz vom Customer Service gewünscht 😅 statt einfach nur angepampt zu werden 🙈
@@LuMiLevelUp hmm, und jetzt habe ich noch einmal nachgelesen. Es scheint doch so zu sein, dass man nicht zur Mängelrüge verpflichtet ist. Ich glaube ich frage da noch mal nach 😂. Anpampen geht aber auf gar keinen Fall!
Glad you decided to return that bag and got your money back🙂
Still waiting for the money to actually have it back 😁
Shame on the LV customer service! Their reactions or lack thereof are not ok at all!
Glad I‘m not alone with my opinion 🥰
Wow LV ..only in my dreams 😊😅
One day princess 🥰
How rude - take them to court!!!!!
I guess bad customer service ans rude alligations unfortunately are not a crime 😅🙈
Same ol’ story w/ LV returns!
Did you experience bad customer service aswell?
I’m sorry to hear that you’ve been treated like this. I do think the long returns period creates so much opportunity for people with less well-intentioned actions to take advantage- as you say to wear the bag and then return. Surely they have to accept that it’s their policy not allege that you are dishonest.
Thanks Dayle! Maybe they should overthink their return-window then. But as long as it officially is 30 days, they shouldn’t wonder, if people take their time 😅
The lady was rude. I would have apologize. Yes I can definitely see that you are so bothered. So sorry you had to deal with someone so rude.
Thank you for your comforting words Yoshshea 🥰
Ask for the manager & if they say they are the manager ask them who their superior is or find out & notify them bc that was uncalled for she could've done a check of the bag herself in person once she got the bag in hand. Wasn't the return already approved? Cut her short with that. I know you were taken a back but I'm prepared when I deal with any customer service rep. bc they are trying to maintain control of the call &/ or situation so you have to remain firm & in control with them even if gently & kindly bc they can go left w/ an attitude quick. So sorry you've had such a muck with them!! What a rude SA/ CA!! Shame on LV!! Hope you can report them!! Hope all works out will stay tuned!!
Thank you for sharing your thoughts! Unfortunately I usually get quite shy on the phone 😫 - but I definitely should practice, to get more in control!
Hallo! Ich habe auch Taschen mit krassen Nahtdefekten oder Unregelmäßigen von LV bekommen. Ich habe zwar mein Geld zurückbekommen oder eine Ersatztasche, aber die Telefonate mit dem Kundendienst waren immer merkwürdig. Sie machen keinen professionellen Eindruck, entweder sind sie künstlich-freundlich/aufdringlich oder unfreundlich/ borderline-unhöflich. Ich würde gerne was vorbestellen aber allein der Gedanke an den Kundendienst verdirbt mir die Vorfreude. Lieber mal warten und direkt online bestellen, wenn soweit. Ich wohne leider zu weitweg von einem LV-Store und bin daher auf online Bestellungen angewiesen... :(
Dankeschön fürs Teilen deiner Erfahrung! Verrückt oder?! Eigentlich sollte man sich mit dem Kundenservice so einer teuren Luxusmarke wohlfühlen.. aber die schüchtern einen eher ein und geben einem ein schlechtes Gefühl 😅🙈. Ich wohne leider auch zu weit von der nächsten Boutique entfernt und online bestellen ist der einfachste Weg für mich 🙈
@@LuMiLevelUp heute erst dein YT Kanal entdeckt, es freut mich endlich luxury bag content aus Deutschland zu sehen! 😊 Es würde mich interessieren wie du den Service in den Boutiques in DE fandest. Ich war Paar Male in München und ich fand die Atmosphäre bei LV, Chanel und Hermés sehr verkrampft, bei Gucci und Versace waren die Leute dagegen sehr entspannt, freundlich und hilfsbereit.
I know it is your prerogative on what you decide with your purchase, but just seeing the photos of the bag that you inserted in this video, I would’ve had no hesitation with returning that bag. In fact, it would’ve been returned immediately for a refund. You could’ve then decided on whether to reorder, purchase something else or save your money. I will say, that bag with those flaws would have not been put on my shelf. It would’ve been put right back in the box and returned. With that said, she should not have scrutinized or questioned you that way as if you were not being truthful. That would leave a bad taste in anyone’s mouth with the brand. I don’t blame you. I am also at that point with LV. I recently relocated to an area that does not have an LV boutique for 100 miles which means I have to do all my purchases online and any returns via UPS but it is the lack of excitement now that I get with an LV unboxing. I actually cringe and cross my fingers that I receive an item that was made nice and it shouldn’t that way. When it gets to that point then it is time to move on. I like surprises, like a birthday party but I don’t like surprises with a purchase that has to be returned. 🤦♀️🙄 I certainly don’t feel like I need to re-purchase an item several times in order to get one that I’m pleased with so I will have to limit my purchases to in store purchases only!! At least then I know exactly what I’m getting.
Thank you for sharing your thoughts and experiences (on the topic and with LV). It‘s a pitty, that we can’t fully enjoy unboxings anymore, when the item was ordered online 🙈 - since I made severely bad experiences with LV, I think I might have to move on aswell
@@LuMiLevelUp I remain amazed with that bag that had the horrible craftsmanship on the bottom of that bag!! The audacity to think that was acceptable!! 😡 That would have me so angry. 🤬😡🤬 I think that would’ve been the last straw!! The nerve! That bag I think I would’ve personally returned and said, “how dare you send me this garbage!”
Jetzt bin ich gespannt...
ich hoffe, sie überweisen dein Geld zurück, aber schon etwas seltsam, beim nächsten Mal lieber nichts sagen
Wenn es ein nächstes Mal gibt 😅🙈 ich habe langsam echt keine Lust mehr 🙈
I would be fuming and going as far up the chain as possible hun.
I know it might feel more effort for you after being treated so badly., but you could really screw them with this. Seriously…we would all love to see videos about you taking on the LV top honchos . Please have a think…. It could be so cool to watch. You wont be waisting tine, you just film the process or upload video updates ❤ ,
Unfortunately it already took place months ago, they wouldn’t take me seriously, if I started complaining now 🙈
Someone needs to go back and redo their basic customer service training. Accusing people with no reason is just wrong. I don’t care if it’s a $1900 bag or a $19 shirt, she didn’t need to react like that.
True, the price point shouldn’t matter! If you treat people with respect, you should be able to expect the same. I understand that customer servicr jobs can be tough, if clients act like a*holes - but I did not even complain, I just friendly mentioned my reason for the return
If you had a quality issue, you probably should have returned it straight away, rather than keep it on your shelf for up to 30 days. It just looks suspicious that you didn't.
Hmm, I‘m really not sure, if I can agree. What if I would have been traveling and not even been able to open and return the package sooner? I don’t think LV has a right to blame their customers, if the company does offer 30 days of returns… and even if they were suspicious- be professional and don’t show, until you have the bag back at the company and there actually are signs of use, instead of quality issues…
Soon they will loose all their clients if they will continue in this way … i love LV, but price and quality … :///
Unfortunately I do agree, the price and the quality don’t match anymore and the customer service is the icing on the cake 😅🙈
And why didn't you slreturn it immediately if there are quality issues? Why hang onto it just because there's a 30 day return policy... then complain to the Customer Service representative of quality issues!? Don't you think she'd wonder if you are at fault somehow? A prompt return would've garnered a prompt refund...no muss, no fuss...Makes no sense...
Because I wanted to share the quality issues in a video (which takes some to prepare), and I wanted to take some time to decide, if I would still want to keep it, even with the flaws.. and I have other, more important things to do in my life, then manage my packages and send back IMMEDIATELY? Why should I hurry, when they do offer 30 days? Why do they offer 30 days for returns, if they „get sceptical“, once you take 18 days to file the return?
And I did not even complain, I just mentioned the issues, so they know about them and do not sell the bag a second time to a customer, who then would be disappointed aswell 🤷🏻♀️
Did you see they increased the prices, AGAIN? That nano Speedy is now 1600€, I have no words!!
When I saw "customer service" I instantly had to think of your experience with someone at LV not knowing what glazing is... 🤦♀
Oh, I like it how people only hear what they want... She funily enough "overheard" the issue with the zipper and the handles which are clearly manufacturing issues and cannot be cause by wear. Absolutely riduculous, you coud have sent the bag back without any word and if you dare say they are quality issues, they try to blame you. Absolutely outrageous!
Bad product quality and even worse and rude customer service 🤮
Would it be an option to file a complaint at LV against that woman on the phone? I would definitely take my time to do that!
And now imagine, they will sell again the bag you had, with the manufacturing issues, for 100€ more 😅🤣
I already had the EXACT SAME thought , when I noticed the price on that bag went up 100€ 😂. Most definitely someone else will get that poor quality piece now, and will even have to pay more for it.
Or is there a chance, that they actually do NOT sell my returned bag? There’s a little hope, since they now definitely know about all the issues it has… but who knows, we probably never will know..
I thought about filing a complaint about the customer service for a moment aswell, since she gave me her name for the email (but on the other hand I don’t like to get other people in trouble 🙈 even if it felt really rude to me)
💕😇
💚❤️🔥
Don't take it so hard, Mary! Maybe the LV Customer Svc Dept had too many Returned Cases to process and had overlooked to reply yr email. 😁
Now, you should go look for a new alternate brand bag to buy, using the refunded money. 😊
Thank you Marilyn, you‘re right💕, I shouldn’t think too much about it, can’t change it anyways 😅
@@LuMiLevelUp Of course, you can think of what you have learnt from the whole incident. You can buy from the LV store instead of ordering online. If you order online, kindly return the new bag as soon as you find defects. So that, you can sound very confident if LV doubts you for sending late. All these tiny mini details will help you gain a upper hand if someone doubts you.
I'm sure you'll move on to be a stronger person after this incident. 😘
Fyi, a black and white LV print, mini pochette is coming up. See whether your Sis wanna collect this new piece! 😍
I know you are too tired to deal with LV! 😊
That most definitely might have been the case. I mean too many defective bags to be returned. The development is too sad and frustrating. It is good that Mary had a good opportunity to vent here for people who understand.
@@marilynloh I‘ve seen that Mini Pochette 🤩 in the same line, there will be pieces in beige, with white Monogram aswell, which I like even more designwise🤍 (but I‘m not sure right now, if the Mini Pochette will be available in both color variations). And I guess, the price will be too much for my liking on a raffia piece 🙈
That's what happens when you give superfluous commentary. All you needed to do was process the return sans the additional comments about the quality issues when, as you say, you were well within the timeframe to return the package! The Customer Service Rep didn't ask you the reasons for the return....
I didn’t want, that they sell the bag to someone else, who then gets disappointed aswell. And since LV sold me the bag without noticing all the flaws in the first place, I guess they would have done so a second time aswell 🤷🏻♀️
It might have been an unpleasant experience for me, but I still think it was right to let them know about the quality issues
🫨🫨🤦🏻♀️ wow! I don’t understand the need to treat a customer this way. I hope I can stay as far away from LV as possible 😆 although I’m curious to know what’s going on with the bag you have sent to being repaired!
An update video on the bag at repair will come for sure (it‘s just a matter of time, when LV will finally solve this issue 😅🙈)