How do you feel about Louis Vuitton's Terms of Purchase and Product Purchase Limitations? Do you think the positive of preventing resellers outweighs the negative of banning real customers?
If you have to beg a business to take your money, you need to patronize another establishment. Only the nouveau riche will beg someone to take their money while being mistreated.
Well you are richer than me. I cannot afford any of their products. I cannot buy anything unless it is on sale, it is in my DNA. So, I am safe from the list👍🏽!
If you stick with one CA and you buy for yourself and go over the 12 (s)lg’s there will be no issue because the CA gets to know your motivation behind your purchases. Greatings from a LV employee in NL😁
Same, they even bought ALL the Chanel makeup holiday gift sets because they came with a little pouch that could be made into a small purse. $75 mascaras and lip glosses they are selling for $250. I hope to God no one buys them and they are stuck with 10 makeup bags they have to give away. It's like that creep that bought all the hand sanitizer. Ugh
@@morgantaylor517 omg I'm in a preloved group and someone is doing that right now!! I was wondering how could they sell off something like that so cheap.. but then I figured it was counterfeit because it did look cheap! He even added pearls to it to make it visually appealing🙄
I don’t know a “regular” person that would buy more than 12 items online in a year. Since I buy a lot on the resale market, I am able to go around these limitations and have accumulated a nice amount of LV SLG’s. I think I may have only purchased five items from LV online this year. This information is good to know for people that are financially able to purchase that much.
I just looked at my online purchase history and I’ve somehow Ive ended up buying 12 items within 6 months 😱 Glad I saw this video! Someone like me who loves the brand, I personally think this 12 item limit is very unfair! But I can understand why LV have implemented it! I’ll have to speak to client services, because I’ve got a list of few more items that I still want to add to my collection 😊
I honestly can buy 12 item in a year easy. I have no idea about this limitation. I bought 7 things within this 2 months because of the Christmas limited edition. I buy also 3 card holder and 2 key pouch. Just within 3 days. 1 each for my mom and my cousin and I already have a key pouch so 1 card holder for myself. The limit is seriously easy to reach. But if we're talking about handbags then yeah no way. I don't buy a single handbag LOL. I only like to buy little things like wallet, key pouch, coin case so on. I have a different one in every bag. I also don't like to buy preloved if I can. Just my stupid germ phobia.
I'm a "regular" person and have bought 10 items online in the past 6 months. I have however returned 7 of them as they have all been defective or of awful quality 😂 Buying online you don't get the option to inspect the items you're buying!
I’ve seen this when shopping Kate Spade. Their novelty bags would go on a huge sale of about 50% off and be sold out within a few hours. When I did a google search for a specific bag, sure enough, I found it being sold for more than the MSRP ( so if the bag was originally $350 with a sale price of $175, now it’s being sold for $450). So I love that LV takes that into consideration. Makes me want to actually check out the merchandise.
I know you posted this a year ago, but I agree so much. One of my biggest pet peeves esp for the Kate Spade Novelty bags because I like waiting for that sale. And I'm never fast enough. Happens for Coach Sales too for end of season stuff too and I often miss out on things I"ve been waiting for, unless I'm lucky It just doesn't happen, and I'm not paying more than retail on ebay.
IMO I think this is a good thing. I see a lot of resellers selling items way over retail just because some of them are hard to find and it’s quite annoying.
You know what’s crazy? You don’t have to purchase from resellers. Resellers exist because the free market exist. You can’t have one without the other. Resellers are just capitalizing on the exclusivity LV was built on.
Yes, I was looking for inserts to place in a bag I was looking to purchase last night on the LV site and the used bags cost more than retail. I don't get it. It's good to do your research before buying anything pre-loved.
I’ve been wanting the key pouch in damier azur but it’s been out of stock and resellers are selling chipped and raggedy key pouches w/ discoloration for like 2x the retail price 😭
This happened with the Felicie bags where people were selling all the parts separately for enormous amounts of money and they had so many exact ones listed on poshmark at the same time. So frustrating when they haven’t been in stock for months, yet they have multiples they’re reselling.
*I love the way you speak. Its very professional and soothing. I hope you do more story times! I listen to them while doing college assignments. It somehow motivates me like to be as put together and professional like you.*
This has been coming up a lot recently and a lot of people have been outraged (since they don’t read). To be honest, a lot of people on TH-cam and Instagram *are* unfortunately purchasing just to unbox or post pictures on Instagram then attempting to return (or work around the return by reselling). It always helps to know your rights as a consumer. LV is well within their rights to place such limitations. You just have to be strategic as the consumer. Another great video, as always! 💖🦄
Yes a history of multiple returns is definitely another trigger for a client ban! Unfortunately especially due to the quarantine with so many clients unable to purchase in store resulting in an uptick of online sales, this likely triggered more inadvertent customer bans. Once you have an established relationship with a client advisor it helps to purchase directly through them. Thanks so much for watching!
@@AHeatedMess yes I live in the uk and whenever I want to purchase something in store, I call or text a client advisor whom I first met on the first day I purchased in store and she does it for me, even when she’s off she refers me to her colleague to help out.
I agree. I know one youtuber who went ballistic because she got banned by this fashion house. She said it was a "personal attack." She buy, unbox and return so many items and her excuse was because it was defective so she returns them. I was actually waiting for LV to banned her and it happened. All for the sake of youtube paycheck...
@@Isay.lavilla2 when an individual posts your private profile from LVMH, that is a personal attack... it's immature and ignorant. a breach of confidentially and customer privacy. please educate yourself before trying to be so much more high and mighty.
I truly feel like this is to combat the toxic resellers who have made it so regular shoppers cant get their hands on certain goods because they are always sold out. Now i understand its a buisness and people make their income off of reselling but in my opinion it’s unfair to thoes who truly want to buy to buy and not resell.
At the end of the day. If you’re a genuine client there are no problems exceeding the limit. However, in order for these to apply to you, full transparency of your purchase history needs to be given the green light by store managers to regional HQ.
I always buy a lot, way more than 12 items, when I travel to Europe because its about 40% less than US and I've never been flagged. Glad they don't do take the rules seriously in stores... but what a bad business model for 99% of clients.
Have there been instances that LV associates mistook an authentic LV bag for a fake? I brought in an Aurelia to be fixed at the SF Union Square location. The side snaps came apart. She told me it's not their bag and I couldn't get it fixed. I reassured her that I indeed purchased the bag at this particular store and to please look up my name. She looked at the computer and told me that it was fixable at no charge. I asked her what she meant but "not theirs" and she just brushed it off.
and also: why would anyone buy from a reseller @ a higher price? I mean it‘s gotta be quite a bit higher in order to make sense for the reseller right?
One can quickly use up the 12 limit purchase just on work items and travel alone, for example, a speedy bandolier, the mini pochette accessories, cosmetic case, zippy wallet, key pouch, medium ring agenda, passport cover, medium never full, voyager, and toilet pouch. I use all of these items aside from the passport holder and toilet pouch on a daily basis.
But seriously if you want to buy more than 12 items online, you can let your friends or family help you out, you forward them the money and they purchase it and give it to you, only use people you can trust.
I’d love to see a video on this as well. I do want to mention that she has made a good amount of her videos private so if you need a summary, I’d be happy to provide that.
It is not uncommon also for visitors from Japan to Hawaii, to buy identical items as omiyage, gifts to bring home - especially slgs. I appreciate that LV takes precautions to prevent reselling higher than retail. The last thing any of us should want is quick sell outs by speculative buyers.
Yes unfortunately identifying resellers can be difficult which is likely why LV lists the terms expressly on their site. Tourists can still purchase in person - as long as the item they want is available =)
I’ve been on Louis Vuitton shopping sprees, where I’ll order three bags online and have it delivered to the store just so I can look around and purchase more. I once visited the store and walked out with 3 bags 6slgs and a charm, 4 books. Then purchased 5 more bags and 7 more SLG’s within the next 3 months some online, some in store. I’ve never been flagged or checked. Maybe because I have it delivered to the store???
It's ridiculous! I have bought 10 items online in the past 6 month. Out of those 10 items, 7 have been returned due to qualify issues 🙄! I don't live near a store and have to buy online , therefore don't have the luxury of inspecting the items before purchase. Maybe if LVs quality control was better and they didn't keep sending out defective items, people wouldn't need to keep repurchasing and returning. Not everyone who does this is a reseller or shady. Where do LV stand on the amount of returns you can make? Under distant selling regulations the customer is entitled to return items if they are defective etc.
I only recently learned about this, am not a reseller, and now concerned about getting banned! After years of avoiding it, I fell in love with the key pouch and bought 3 for myself. Then I decided to buy a mini Pochette accessories and a key pouch for each of my 4 daughters for the future. Hubs also wanted a pocket organizer, but they are so hard to find, I ordered one of each style as they became available so he could pick what he wanted and we returned the rest. This means I’m coming up on my purchase limit, I’ve had several returns (including a couple extra key pouches since I was not sure which print I could find 4 of and had to jump on them when they showed up). The game of not having enough stock unfortunately does cause more buying/returning and I’ve also returned for poor quality control. I hate to buy/return as well 😕
I was on the hunt for the pochette accessories azur and saw resellers selling it for way over retail price, in this case they wanted $430 over the retail price on various sites, I said no because who in their right mind would purchase goods for almost twice the amount of the retail price??? I ended up contacting my CA who assisted me the order and thankfully I received it with 4 days. Thanks for this video, I will think carefully before making my purchases from LV.
Thank you for bringing forth this topic. I was not aware of this information. I'm also glad that when I gifted my daughter~in~love her very first LV handbag & SLG, I had the SA to create her own account. That way if the items needed repair, she could go to her nearest LV boutique. I have to say that I agree with LV on their policy to ban folk who are up to no good. Yes, the legit get lumped in with the bad but as you stated in this vlog that a person can appeal or simply go purchase in person.
I just got my first LV last Saturday, I bought the palm springs mini and a key pouch! I texted my CA that helped me and set up another appt not even a week later and bought a belt and he ordered me the spring in the city kirigami! I would hope he would tell me if I was doing something weird.
It’s quite hard to contact a personal shopper or advice at the moment. And I don’t usually want to text a lots of thing via WhatsApp to buy stuff. So just buy online when lock down at home. However since I brought 8 bags and some scarfs in 3 month online, now I am banned by receiving their email say so. Really ridiculously, LV did not even try to solve the lock down shopping issue instead make it harder. I can understand the reseller thing they consider, but they did not even ask people buy online is because of shopping in store is not possible now?
I can't access the LV website from several servers on my computer (AOL, Bing,, Google) I checked all my setting sand it says "Access Denied from this server" . I purchased two bags 6 months ago online and nothing else since then. Has this happened to anyone else?
I'm curious if LV lifted their normal purchase limitations this year, given boutiques world wide were closed and online purchase was the only option. 🤔
Your LV information is very interesting! I have only one LV bag and one wallet and only carry them on special occasions. But I’d kill for my LV bag-- muggers, watch out, lol! Thanks for sharing the insider info! So glad you got your degree(s) because it seems like you enjoy your current career. And it appears you worked your tail off at LV! Take care and be safe. Judith
Would you be willing to purchase a fake bag (one of those that are actually pricey and are very similar to the original) and do a side to side comparison video?
Wow imagine if you won the lottery and wanted to get everything . You couldn’t . But then I guess if you have that kinda money you could just go into the shop and buy it x
I have 2 questions : some consignment stores purchased some items (but not all) from LV stores and sell them. Are they considered as reseller? Same question for people purchasing directly from LV stores and selling with payments plans. Are they considering as resellers or not? Thanks for the answers
I am banned from the website. They cancelled my purchases many times for a year now but if I go to my sa at store, I could. I always buy slg for gifts. I have a big family and many friends. It's impossible to buy only 12 pieces per year. I even used my husband's name but his name got banned too. I sent them an email but no answer. I start buying Gucci slg as a gift instead.
In the last 12 months I’ve bought six bags and twelve SLGs online... should I calm it down for a while and buy another brand? I really don’t want to be banned for two years!!? 😑
I heard about this but was not sure how they did it. I made 6 purchases this year. I got my DD a bag and liked it and got the same one for myself but they were sent to 2 different addresses. I have never returned anything. This is very good to know.
There are sales limitations for in-person purchases in European stores (restrictions are mainly for tourists). I personally overheard a conversation between an SA and a client limiting SLG purchase. Otherwise this person would have bought all available pieces and taken them back overseas. :)
Thanks for the information. This is an interesting one....🤔. Whilst I understand the reasoning behind doing this ie. to prevent re-sellers taking advantage, if I was a legitimate customer wanting to regularly purchase multiple items online but was banned from doing so, I certainly would not be jumping through hoops (like trying to appeal to head office, setting up multiple accouts etc), to try and do so. I would just take my business elsewhere
Here in NYC for the past 6 months groups of people go in to luxury stores and loot ,managers are told not to intervene.. these products are sold for a very low price,now you see people wearing luxury brands everywhere
I understand that they want to avoid resellers, but if a private person would like to buy more items for their own use they should be able to do so. I believe the clauses of their policy goes against laws that protect consumers in Europe.
@@silviaterracciano4513 if you are able to buy that many items, you have probably already been a long-time customer at a boutique and the SAs there will know you, so it won’t be a problem.
I’ve bought more than 12 items from online and shop within this lock down months 😊so far no ban yet. Hopefully they don’t ban me coz I need/ want a few more items .
I have a question 🤔...I purchased one of LV bags the Melie about 3 years ago...since looking at these videos I noticed it doesn't have a date stamp on the tag and it says made in USA on that tag and the main tag on the bag says made in PARIS...so why does it have both and no date tag..I have my receipt and it was bought from the LV store.
Made in USA bags are still labeled "Louis Vuitton Paris". Elsewhere on the bag it should say Made in USA of imported Materials". Bags made elsewhere in the world will have "Made in Spain", etc under the LV Paris label. The date code is placed in a variety of locations and may be hard to find. Look on line for exact details.
The biggest irony of this entire rule is that they ban legit customers that love LV from buying online, and if there is not store near them or stock is low in store, they are forced to buy from resellers at higher prices. Therefore, resellers actually can benefit from this rule by going in store and paying cash or putting things under family members names 🤦🏻♀️
I have been banned for 2 years from today. I did not even know about the limitations. I am annoyed because they are not loyal to customers by doing this. I feel like they are treating me like a criminal.
I am 100% in favour of these limits, sadly the bigger resellers have lots of ways around these rules. IMO, luxury resellers aren’t any different than ticket scalpers. These people and the entire practice of buying up large sums of limited products for the sole intention of reselling for huge profits is gross. There are a million ways to make an income in this world, this happens to be one that takes away the opportunity for many who could partake in that experience weather that is a concert, or the thrill of a limited edition luxury item, scalpers remove these chances of experiencing these opportunities and make them only available to the very small percentage who can afford to pay double to 5x plus the regular retail value. Sadly,as long as there is a market for highly inflated over priced items there will continue to be those who make their living this way. If people simply stopped paying above retail for anything...this would end this cycle, which I’d love to see come to an end.
Hi Cindy, long time subscriber and fellow Filipina over here. Thanks for the LV content, great video. May I asked how did you come up with your utube name a heated mess?
Thanks so much for watching Aina! Lol it's from the movie Pitch Perfect 2 when the German team was trying to insult their competitor but called them "a heated mess" instead of a hot mess, haha! I thought it was a fitting description of my everyday struggles as a working mom of 3 =)
TFS! I appreciate how in-depth this video is, as I’ve been hearing a lot of information/misinformation about this exact topic. Looking forward to more of these videos.
I had no idea about the purchase limits and just got an email saying I’m banned for 2 years. What annoys me is why didn’t i get some alert ahead of time? I’ve had about 17 transactions this year and I’m not a reseller. I completely understand why it’s In place to discourage reselling but we only bought so much because I’m buying for my daughter and wife and got a couple items as gifts for people. I would have been fine if they said hey you exceeded the limit for the year and then let me purchase more next year but to Just flat out ban me with no notice for 2 years is really annoying. Even if i can get stores to override it, now it’s going to be more inconvenient driving down there and dealing with it. Online shopping was much more convenient.
I buy on line ! I buy maybe two things a year so I guess I'm good lol. I don't like going into the store here . The last time I was in there I had just made my purchase. It started raining outside bad . I walked over to the front of the store facing the window to call me husband who had gone to a different store down the street. I wanted to let him know I was done and could he come pick me up . The tall sales guy came running over to me and made this big deal about , I could not use my cell phone in the store . I said I'm just calling my husband to pick me up . OH no he said sorry . I thought what the hell . So the other sales person who helped me came over and said sorry . She was nice enough to hold me LV I was carrying , And the shopping bag with my new one in it. I went outside in the pouring rain to call my husband . I got drenched and my cell phone got all wet . I went back in and stood by the window to wait with water running down my face . My feelings got hurt . So thats why I have never gone back in that store.
According to the terms of LV's Product Care & Repairs, there is no mention that a receipt is required for repair. I have never been asked to provide a receipt when I brought an item in for repair but every boutique is different =) us.louisvuitton.com/eng-us/product-care
I only buy 1 lV item a year... last year I bought 2 small goods so I am ok, this year I plan to buy Alma for my birthday March 29. Is it a good choice?
Any tips I have a small cracks on my Graceful bag and Louis Vuitton won’t repair but it’s only a couple years ago. Sorry if this is a dumb question. Thanks 💕
I am new to LV, and not a reseller and this happened to me. I purchased 6 items over 2 months and was flagged. The SA told me to wait a couple of weeks for an agenda I wanted. I ended up buying preloved. I think they should be mindful that people are online due to the pandemic,Because items are rarely available, they cause the problem by making items scarce, people stalk the website and buy one thing at a time causing multiple transactions. I was super excited about the brand, but because of this, I feel less so - and may return my last item. They should add a human touch to evaluate if someone is abusing the system, and not just an algorithm. 🙂
What about if you don't have a boutique near you and you order online but the item is defective and therefore have to return it? Is that considered a purchase that is counted as a potential red flag to ban you from purchasing?
Oh please there is ways of getting around with this, you bring a different family member each time, you go to different boutiques, and there you get your bags Lol But really who needs so much crap even if is luxury...people is going crazy
I loathe resellers. The one & only time it makes sense to me is if the brand has no online presence available to you & the reseller isn't doing huge markups. Other than that one & only instance, they aren't providing any service so they deserve nothing. This is one "hustle" I don't respect at all.
All handbags, men’s bags, luggage etc are categorized generally as leather goods - even all canvas bags usually have some trim or even the Made In tag in leather 👍🏽
Hi, I have a question, I bought a bag in August, I didn’t realized it until I get home, they didn’t put my bag in a box, is that normal should I go back to the store asked for a box? Thank you
I my husband bought me the Artsy bag for my birthday back in August and I didn't get a box either. Thet were out and didn't have one for my Artsy. I went back in September and they were still out.
Good thing I don't have loyalty on LV. I buy LV but I also buy from other luxury brands like MCM for bags and Armani, Guess and Lacoste for clothes. I recently like TUMI too.
What do the SAs think of clients that exchange too often? Asking bc I just exchanged a couple bags bc I just didn’t end up loving it. go and bother them again. Any honest thoughts?
Thanks for all this information, I find it so interesting and I had no idea there were limits like this. Not that I have ever purchased 12 SLG'S in one year! I understand the reasonings of LV to be honest. Love your dress!!! Dior Vibes for sure!!!!
My girl is in Vegas and she bought 3 of us the same kind no problem. I cannot get to the boutique. That just sucks online service is always out of stock and limited.
Hi how about returns? Will that ding me of 12 purchases a year. Sometimes its quality control. Some of their quality is not great that comes in the mail. Yes i order one at a time but it was in 4 weeks period. So my total order in those 4 weeks 7 orders. So when i get paid ill order whatever comes in mind building my Collection slowly. I am so far from a boutique. I dont resell. Its for my own.
Ohhh ok .... Thanks ... just subscribed and into your 4th ( random ) video ...binge watching 😊 your videos are interesting and actually different from other vloggers on luxury bags ... not boring.... just wondered how many closets of bags u have .... 💕
I just got banned for 2 years, cuz somehow they find out I am selling some of their products. I sell a lot of stuff cuz I like to rotate my collection and I do not return the items I do not like, I sell them.
Hi Cindy- thank u for this. This is actually true. I ordered 5 slgs in 2 mons due to the pandemic online, i gifted 2 to my sister(1 key pouch and DE mini pochette) and ship to her address and when i tried to order my 6th one. It cancelled my order. I called the customer support - this was discussed to me and was advised to purchase in store. Im new to luxury world and got in love with the SLGs right away. Now the way i can get LV pieces is purchasing it in the store which is great coz now im starting to build a relationship with my SA.
Thanks for sharing your experience. Not that we don't trust Cindy...she definitely has not given off any "axe grinding" vibes against LV, but it's good to share to bring about awareness to help others. Bless you & I'm excited to be able to afford to do this for someone else as well!
This does not seem applicable in the UK. I had a look on our website and these terms don’t seem to exist. Interesting that different locations have different policies
Recently visited a lv boutique looking for a multi Pochette! I was happy that they had it but because it was a limited edition item they asked me so many questions, asked for my identity card checked my bank card looking at me like I’m a criminal , really made it the worst customer service ever experienced ! I don’t care what’s going on with resellers they should be sales assistants not police officers ! Really disappointing!
Forgot to mention that they didn’t let me use my Apple Pay! I had to use my card and they had to check the name on it ! Why can’t I use Apple Pay ? Never got a reply!
Is there a less expensive strap for the graceful GM other than one that’s over $300 at the store and which Louis Vuitton wallet do you recommend or do you recommend any other Wallet that is the nice for the Louis Vuitton graceful bag
I have noticed that I cannot log into the LV website while logged into my Wifi. I had log off and be in my regular cell. I cannot use my laptop to purchase LV do you know why ? I have never violated any of the rules.
They do this at other retailers as well, such as Tory Burch. They have pretty much the same limitations and areas of wiggle room also. For example if your buying employee gifts, you may be buying 50 wallets per say, the sales associate could acquire managerial approval and allow you to still make the large purchase due to you being an employer buying gifts. I like the limitations honestly, as being someone who has worked high end retail, I saw first hand the immense demand of resellers that I didn’t really know existed prior to working in those places.
Love your collection!! I have one bought in 1981 at saks. All leather inside but no logos inside or on hardware. What is that all about? As I recall it was a “special”. Would love your opinion.
I thought they can’t put the other person’s name when you are buying it for them. I used to asked some friends from Hawaii & Germany to have it under my name but they won’t do it since the card they will be using to purchased is different.
So 2 questions: 1) Is that your bed behind you or just some decorative bed thing? 2) That you know of, people who buy LV goods, if they repurpose them for monetary gain, are they allowed to do so or would LV come after them? It might sound stupid but I would think that once the transaction is complete they own 100% of the rights to a bag or clutch or what have you. Love your channel and you! 💖✨😌
I did not know about this until they did not let me buy other stuff online for like a month because I kind of bought 6 different SLG in like a month and a half 😅😅😅
I can’t relate as I can’t afford one bag let alone multiple but I find it ridiculous being told how much I can buy a year if I could afford it, I’d understand or limited edition items and large amounts being stopped for resellers however the amount per year should be higher and maybe just don’t allow more then a few of the same item being purchased per year but if it’s all different items I don’t see the issue xx
How do you feel about Louis Vuitton's Terms of Purchase and Product Purchase Limitations? Do you think the positive of preventing resellers outweighs the negative of banning real customers?
This can be out of topic: May I know if you're a Filipino/American background?
Hi Rylan! Yes I’m Filipino 🇵🇭🥰
I appreciate the content and how articulate you are.Proud of you! More informative videos to come.
Cheers!
It’s lame no other company dose it I get resellers but I mean why loose money on items
Yes, I’m glad they actually do this. I never knew, never looked into terms but actually makes sense.
If you have to beg a business to take your money, you need to patronize another establishment. Only the nouveau riche will beg someone to take their money while being mistreated.
👏 👏👏👏👏
Amen!!!
👏👏👏👏👏
she explains why LV could potentially refuse service and the explanation is reasonable.
It's funny that you point that out because certain brands, specifically Hermes, are built around this premise.
Was the snide remark about the nouveau riche really necessary?
@@chanelschannel4705 Put the crack pipe down.
I didn’t know this since I can only afford to buy one item of theirs at a time....being poor comes in useful for once.
Lol lack of funds comes in handy when I am trying to save myself from buying a new bag I don't need. Thanks so much for watching!
😂😂
Well you are richer than me. I cannot afford any of their products. I cannot buy anything unless it is on sale, it is in my DNA. So, I am safe from the list👍🏽!
@@diva70smusic I can't afford anything designer yet either. :(
@@AHeatedMess Tell me about it..I’m suffering from the same disorder you have - ‘shopperbetes’.....we are shopperbetics....no cure is out yet.
If you stick with one CA and you buy for yourself and go over the 12 (s)lg’s there will be no issue because the CA gets to know your motivation behind your purchases. Greatings from a LV employee in NL😁
Very true! Thanks so much for watching 🤗
@@chanelschannel4705 CA is Client Advisor 👍🏽
I don’t get it: why on earth would anyone call an LV store repeatedly to have an item put on hold without the intention to ever go collect it?
Probably attention lol
I know this doesn’t apply to the rich and famous
No, because a Hollywood actor is probably not a professional reseller.
I’m tired of resellers
Agree, they take away stocks from true fans and inflated prices
Me too!
Me too! They have bots that buy rare items within milliseconds of them coming in Stock, and then they sell to fashionphile. It’s very annoying.
Same, they even bought ALL the Chanel makeup holiday gift sets because they came with a little pouch that could be made into a small purse. $75 mascaras and lip glosses they are selling for $250. I hope to God no one buys them and they are stuck with 10 makeup bags they have to give away. It's like that creep that bought all the hand sanitizer. Ugh
@@morgantaylor517 omg I'm in a preloved group and someone is doing that right now!! I was wondering how could they sell off something like that so cheap.. but then I figured it was counterfeit because it did look cheap! He even added pearls to it to make it visually appealing🙄
I don’t know a “regular” person that would buy more than 12 items online in a year. Since I buy a lot on the resale market, I am able to go around these limitations and have accumulated a nice amount of LV SLG’s. I think I may have only purchased five items from LV online this year. This information is good to know for people that are financially able to purchase that much.
I love buying from the resale market, especially since I've recently been into vintage bags! Thanks so much for watching =)
I just looked at my online purchase history and I’ve somehow Ive ended up buying 12 items within 6 months 😱 Glad I saw this video! Someone like me who loves the brand, I personally think this 12 item limit is very unfair! But I can understand why LV have implemented it! I’ll have to speak to client services, because I’ve got a list of few more items that I still want to add to my collection 😊
I honestly can buy 12 item in a year easy. I have no idea about this limitation. I bought 7 things within this 2 months because of the Christmas limited edition. I buy also 3 card holder and 2 key pouch. Just within 3 days. 1 each for my mom and my cousin and I already have a key pouch so 1 card holder for myself.
The limit is seriously easy to reach. But if we're talking about handbags then yeah no way. I don't buy a single handbag LOL. I only like to buy little things like wallet, key pouch, coin case so on. I have a different one in every bag.
I also don't like to buy preloved if I can. Just my stupid germ phobia.
I'm a "regular" person and have bought 10 items online in the past 6 months. I have however returned 7 of them as they have all been defective or of awful quality 😂 Buying online you don't get the option to inspect the items you're buying!
Where do you purchase from?
I’ve seen this when shopping Kate Spade. Their novelty bags would go on a huge sale of about 50% off and be sold out within a few hours. When I did a google search for a specific bag, sure enough, I found it being sold for more than the MSRP ( so if the bag was originally $350 with a sale price of $175, now it’s being sold for $450). So I love that LV takes that into consideration. Makes me want to actually check out the merchandise.
I know you posted this a year ago, but I agree so much. One of my biggest pet peeves esp for the Kate Spade Novelty bags because I like waiting for that sale. And I'm never fast enough. Happens for Coach Sales too for end of season stuff too and I often miss out on things I"ve been waiting for, unless I'm lucky It just doesn't happen, and I'm not paying more than retail on ebay.
IMO I think this is a good thing. I see a lot of resellers selling items way over retail just because some of them are hard to find and it’s quite annoying.
You know what’s crazy? You don’t have to purchase from resellers. Resellers exist because the free market exist. You can’t have one without the other. Resellers are just capitalizing on the exclusivity LV was built on.
Yes, I was looking for inserts to place in a bag I was looking to purchase last night on the LV site and the used bags cost more than retail. I don't get it. It's good to do your research before buying anything pre-loved.
I agree! Unfortunately as long as people are purchasing items over retail, resellers will continue buying and inflating prices...
I’ve been wanting the key pouch in damier azur but it’s been out of stock and resellers are selling chipped and raggedy key pouches w/ discoloration for like 2x the retail price 😭
This happened with the Felicie bags where people were selling all the parts separately for enormous amounts of money and they had so many exact ones listed on poshmark at the same time. So frustrating when they haven’t been in stock for months, yet they have multiples they’re reselling.
*I love the way you speak. Its very professional and soothing. I hope you do more story times! I listen to them while doing college assignments. It somehow motivates me like to be as put together and professional like you.*
This has been coming up a lot recently and a lot of people have been outraged (since they don’t read). To be honest, a lot of people on TH-cam and Instagram *are* unfortunately purchasing just to unbox or post pictures on Instagram then attempting to return (or work around the return by reselling). It always helps to know your rights as a consumer. LV is well within their rights to place such limitations. You just have to be strategic as the consumer. Another great video, as always! 💖🦄
Yes a history of multiple returns is definitely another trigger for a client ban! Unfortunately especially due to the quarantine with so many clients unable to purchase in store resulting in an uptick of online sales, this likely triggered more inadvertent customer bans. Once you have an established relationship with a client advisor it helps to purchase directly through them. Thanks so much for watching!
@@AHeatedMess yes I live in the uk and whenever I want to purchase something in store, I call or text a client advisor whom I first met on the first day I purchased in store and she does it for me, even when she’s off she refers me to her colleague to help out.
I agree. I know one youtuber who went ballistic because she got banned by this fashion house. She said it was a "personal attack." She buy, unbox and return so many items and her excuse was because it was defective so she returns them. I was actually waiting for LV to banned her and it happened. All for the sake of youtube paycheck...
@@Isay.lavilla2 when an individual posts your private profile from LVMH, that is a personal attack... it's immature and ignorant. a breach of confidentially and customer privacy. please educate yourself before trying to be so much more high and mighty.
@@Isay.lavilla2 Who is she?
I truly feel like this is to combat the toxic resellers who have made it so regular shoppers cant get their hands on certain goods because they are always sold out. Now i understand its a buisness and people make their income off of reselling but in my opinion it’s unfair to thoes who truly want to buy to buy and not resell.
At the end of the day. If you’re a genuine client there are no problems exceeding the limit. However, in order for these to apply to you, full transparency of your purchase history needs to be given the green light by store managers to regional HQ.
I always buy a lot, way more than 12 items, when I travel to Europe because its about 40% less than US and I've never been flagged. Glad they don't do take the rules seriously in stores... but what a bad business model for 99% of clients.
It’s about 25-30% not 40%...
@@blackhawks1870 it’s 40 when you apply vat tax refund. Spent 1000s lol.
I’m not saying it wouldn’t be expensive AF, but 12 items in a year doesn’t sound like very much at all.
Gotta love the iPad with the fireplace in the background 🤣
Have there been instances that LV associates mistook an authentic LV bag for a fake? I brought in an Aurelia to be fixed at the SF Union Square location. The side snaps came apart. She told me it's not their bag and I couldn't get it fixed. I reassured her that I indeed purchased the bag at this particular store and to please look up my name. She looked at the computer and told me that it was fixable at no charge. I asked her what she meant but "not theirs" and she just brushed it off.
ALWAYS go to the manager....that was stereotyping and very ugly of her. She needs training ASAP. I'm sorry that happened to you!!
@@diamond_queen111 thanks for the suggestion. I don't even know why I didn't think of asking for a manager.
@@karenv325 You are welcome!!
and also: why would anyone buy from a reseller @ a higher price? I mean it‘s gotta be quite a bit higher in order to make sense for the reseller right?
One can quickly use up the 12 limit purchase just on work items and travel alone, for example, a speedy bandolier, the mini pochette accessories, cosmetic case, zippy wallet, key pouch, medium ring agenda, passport cover, medium never full, voyager, and toilet pouch. I use all of these items aside from the passport holder and toilet pouch on a daily basis.
But seriously if you want to buy more than 12 items online, you can let your friends or family help you out, you forward them the money and they purchase it and give it to you, only use people you can trust.
As a follow up can you do a reaction video to Jenny Dey’s video about being banned from LV?
I will have to check it out!
I’d like to second this request please! Also interested in hearing your insights 💕
Abby Mayao I used to watch her videos, but I noticed she keeps buying and returning items in such a short period of time
@@vanessag9365 couldn't agree more
I’d love to see a video on this as well. I do want to mention that she has made a good amount of her videos private so if you need a summary, I’d be happy to provide that.
It is not uncommon also for visitors from Japan to Hawaii, to buy identical items as omiyage, gifts to bring home - especially slgs. I appreciate that LV takes precautions to prevent reselling higher than retail. The last thing any of us should want is quick sell outs by speculative buyers.
Yes unfortunately identifying resellers can be difficult which is likely why LV lists the terms expressly on their site. Tourists can still purchase in person - as long as the item they want is available =)
I’ve been on Louis Vuitton shopping sprees, where I’ll order three bags online and have it delivered to the store just so I can look around and purchase more. I once visited the store and walked out with 3 bags 6slgs and a charm, 4 books. Then purchased 5 more bags and 7 more SLG’s within the next 3 months some online, some in store. I’ve never been flagged or checked. Maybe because I have it delivered to the store???
Thanks for the good info Cindy! I’m at only 4 items this year so nothing to worry about here except hubby has already put me on “Ban Island”😂
It's ridiculous! I have bought 10 items online in the past 6 month. Out of those 10 items, 7 have been returned due to qualify issues 🙄! I don't live near a store and have to buy online , therefore don't have the luxury of inspecting the items before purchase. Maybe if LVs quality control was better and they didn't keep sending out defective items, people wouldn't need to keep repurchasing and returning. Not everyone who does this is a reseller or shady. Where do LV stand on the amount of returns you can make? Under distant selling regulations the customer is entitled to return items if they are defective etc.
I only recently learned about this, am not a reseller, and now concerned about getting banned! After years of avoiding it, I fell in love with the key pouch and bought 3 for myself. Then I decided to buy a mini Pochette accessories and a key pouch for each of my 4 daughters for the future. Hubs also wanted a pocket organizer, but they are so hard to find, I ordered one of each style as they became available so he could pick what he wanted and we returned the rest. This means I’m coming up on my purchase limit, I’ve had several returns (including a couple extra key pouches since I was not sure which print I could find 4 of and had to jump on them when they showed up). The game of not having enough stock unfortunately does cause more buying/returning and I’ve also returned for poor quality control. I hate to buy/return as well 😕
I literally tried purchasing a couple of items the other day in the store and they wouldn’t let me.
I was on the hunt for the pochette accessories azur and saw resellers selling it for way over retail price, in this case they wanted $430 over the retail price on various sites, I said no because who in their right mind would purchase goods for almost twice the amount of the retail price??? I ended up contacting my CA who assisted me the order and thankfully I received it with 4 days. Thanks for this video, I will think carefully before making my purchases from LV.
Thank you for bringing forth this topic. I was not aware of this information. I'm also glad that when I gifted my daughter~in~love her very first LV handbag & SLG, I had the SA to create her own account. That way if the items needed repair, she could go to her nearest LV boutique. I have to say that I agree with LV on their policy to ban folk who are up to no good. Yes, the legit get lumped in with the bad but as you stated in this vlog that a person can appeal or simply go purchase in person.
I just got my first LV last Saturday, I bought the palm springs mini and a key pouch! I texted my CA that helped me and set up another appt not even a week later and bought a belt and he ordered me the spring in the city kirigami! I would hope he would tell me if I was doing something weird.
It’s quite hard to contact a personal shopper or advice at the moment. And I don’t usually want to text a lots of thing via WhatsApp to buy stuff. So just buy online when lock down at home. However since I brought 8 bags and some scarfs in 3 month online, now I am banned by receiving their email say so. Really ridiculously, LV did not even try to solve the lock down shopping issue instead make it harder. I can understand the reseller thing they consider, but they did not even ask people buy online is because of shopping in store is not possible now?
I can't access the LV website from several servers on my computer (AOL, Bing,, Google) I checked all my setting sand it says "Access Denied from this server" . I purchased two bags 6 months ago online and nothing else since then. Has this happened to anyone else?
I'm curious if LV lifted their normal purchase limitations this year, given boutiques world wide were closed and online purchase was the only option. 🤔
Your LV information is very interesting! I have only one LV bag and one wallet and only carry them on special occasions. But I’d kill for my LV bag-- muggers, watch out, lol!
Thanks for sharing the insider info! So glad you got your degree(s) because it seems like you enjoy your current career. And it appears you worked your tail off at LV!
Take care and be safe.
Judith
Would you be willing to purchase a fake bag (one of those that are actually pricey and are very similar to the original) and do a side to side comparison video?
Wow imagine if you won the lottery and wanted to get everything . You couldn’t . But then I guess if you have that kinda money you could just go into the shop and buy it x
I have 2 questions : some consignment stores purchased some items (but not all) from LV stores and sell them. Are they considered as reseller? Same question for people purchasing directly from LV stores and selling with payments plans. Are they considering as resellers or not? Thanks for the answers
Yes they are both considered resellers =)
I am banned from the website. They cancelled my purchases many times for a year now but if I go to my sa at store, I could. I always buy slg for gifts. I have a big family and many friends. It's impossible to buy only 12 pieces per year. I even used my husband's name but his name got banned too. I sent them an email but no answer. I start buying Gucci slg as a gift instead.
In the last 12 months I’ve bought six bags and twelve SLGs online... should I calm it down for a while and buy another brand? I really don’t want to be banned for two years!!? 😑
I heard about this but was not sure how they did it. I made 6 purchases this year. I got my DD a bag and liked it and got the same one for myself but they were sent to 2 different addresses. I have never returned anything. This is very good to know.
There are sales limitations for in-person purchases in European stores (restrictions are mainly for tourists). I personally overheard a conversation between an SA and a client limiting SLG purchase. Otherwise this person would have bought all available pieces and taken them back overseas. :)
Thanks for the information. This is an interesting one....🤔. Whilst I understand the reasoning behind doing this ie. to prevent re-sellers taking advantage, if I was a legitimate customer wanting to regularly purchase multiple items online but was banned from doing so, I certainly would not be jumping through hoops (like trying to appeal to head office, setting up multiple accouts etc), to try and do so. I would just take my business elsewhere
Absolutely!
Very true and this policy definitely alienates many legitimate clients 🤗
Here in NYC for the past 6 months groups of people go in to luxury stores and loot ,managers are told not to intervene.. these products are sold for a very low price,now you see people wearing luxury brands everywhere
I think certain youtubers need to watch this video since they're using clickbait titles to claim LV banned them for no reason at all
I hate that and they are so annoying. I don’t even click anymore.
That is frankly ridiculous!
I understand that they want to avoid resellers, but if a private person would like to buy more items for their own use they should be able to do so. I believe the clauses of their policy goes against laws that protect consumers in Europe.
@@silviaterracciano4513 It only applies to online purchases so I guess you'd have to visit a location if you truly wanted to purchase an item...
@@silviaterracciano4513 if you are able to buy that many items, you have probably already been a long-time customer at a boutique and the SAs there will know you, so it won’t be a problem.
I’ve bought more than 12 items from online and shop within this lock down months 😊so far no ban yet. Hopefully they don’t ban me coz I need/ want a few more items .
I have a question 🤔...I purchased one of LV bags the Melie about 3 years ago...since looking at these videos I noticed it doesn't have a date stamp on the tag and it says made in USA on that tag and the main tag on the bag says made in PARIS...so why does it have both and no date tag..I have my receipt and it was bought from the LV store.
Made in USA bags are still labeled "Louis Vuitton Paris". Elsewhere on the bag it should say Made in USA of imported Materials". Bags made elsewhere in the world will have "Made in Spain", etc under the LV Paris label. The date code is placed in a variety of locations and may be hard to find. Look on line for exact details.
Thank you I found it...
The biggest irony of this entire rule is that they ban legit customers that love LV from buying online, and if there is not store near them or stock is low in store, they are forced to buy from resellers at higher prices. Therefore, resellers actually can benefit from this rule by going in store and paying cash or putting things under family members names 🤦🏻♀️
I have been banned for 2 years from today. I did not even know about the limitations. I am annoyed because they are not loyal to customers by doing this. I feel like they are treating me like a criminal.
Did you get a letter? I got nothing.
I am 100% in favour of these limits, sadly the bigger resellers have lots of ways around these rules. IMO, luxury resellers aren’t any different than ticket scalpers.
These people and the entire practice of buying up large sums of limited products for the sole intention of reselling for huge profits is gross.
There are a million ways to make an income in this world, this happens to be one that takes away the opportunity for many who could partake in that experience weather that is a concert, or the thrill of a limited edition luxury item, scalpers remove these chances of experiencing these opportunities and make them only available to the very small percentage who can afford to pay double to 5x plus the regular retail value.
Sadly,as long as there is a market for highly inflated over priced items there will continue to be those who make their living this way.
If people simply stopped paying above retail for anything...this would end this cycle, which I’d love to see come to an end.
Hi Cindy, long time subscriber and fellow Filipina over here. Thanks for the LV content, great video. May I asked how did you come up with your utube name a heated mess?
Thanks so much for watching Aina! Lol it's from the movie Pitch Perfect 2 when the German team was trying to insult their competitor but called them "a heated mess" instead of a hot mess, haha! I thought it was a fitting description of my everyday struggles as a working mom of 3 =)
@@AHeatedMess wait you are a mom of 3 , your glowing. I seriously thought you are young so I never think that you will have a child.
TFS! I appreciate how in-depth this video is, as I’ve been hearing a lot of information/misinformation about this exact topic.
Looking forward to more of these videos.
Thanks so much for watching Tami!
@@AHeatedMess you’re welcome 😊
I had no idea about the purchase limits and just got an email saying I’m banned for 2 years. What annoys me is why didn’t i get some alert ahead of time? I’ve had about 17 transactions this year and I’m not a reseller. I completely understand why it’s In place to discourage reselling but we only bought so much because I’m buying for my daughter and wife and got a couple items as gifts for people. I would have been fine if they said hey you exceeded the limit for the year and then let me purchase more next year but to Just flat out ban me with no notice for 2 years is really annoying. Even if i can get stores to override it, now it’s going to be more inconvenient driving down there and dealing with it. Online shopping was much more convenient.
I buy on line ! I buy maybe two things a year so I guess I'm good lol. I don't like going into the store here . The last time I was in there I had just made my purchase. It started raining outside bad . I walked over to the front of the store facing the window to call me husband who had gone to a different store down the street. I wanted to let him know I was done and could he come pick me up . The tall sales guy came running over to me and made this big deal about , I could not use my cell phone in the store . I said I'm just calling my husband to pick me up . OH no he said sorry . I thought what the hell . So the other sales person who helped me came over and said sorry . She was nice enough to hold me LV I was carrying , And the shopping bag with my new one in it. I went outside in the pouring rain to call my husband . I got drenched and my cell phone got all wet . I went back in and stood by the window to wait with water running down my face . My feelings got hurt . So thats why I have never gone back in that store.
Questions:Why do they need a copy of receipt in order to have an item repaired?
A problem if an item has been bought off ebay.
According to the terms of LV's Product Care & Repairs, there is no mention that a receipt is required for repair. I have never been asked to provide a receipt when I brought an item in for repair but every boutique is different =) us.louisvuitton.com/eng-us/product-care
Because they need to know how old the item is in order to repair it for free. Otherwise you have to pay for it.
@@j666f Not really, the datecode tells the manufacturing date of LV items.
I only buy 1 lV item a year... last year I bought 2 small goods so I am ok, this year I plan to buy Alma for my birthday March 29. Is it a good choice?
Any tips I have a small cracks on my Graceful bag and Louis Vuitton won’t repair but it’s only a couple years ago. Sorry if this is a dumb question. Thanks 💕
I am new to LV, and not a reseller and this happened to me. I purchased 6 items over 2 months and was flagged. The SA told me to wait a couple of weeks for an agenda I wanted. I ended up buying preloved. I think they should be mindful that people are online due to the pandemic,Because items are rarely available, they cause the problem by making items scarce, people stalk the website and buy one thing at a time causing multiple transactions. I was super excited about the brand, but because of this, I feel less so - and may return my last item. They should add a human touch to evaluate if someone is abusing the system, and not just an algorithm. 🙂
What about if you don't have a boutique near you and you order online but the item is defective and therefore have to return it? Is that considered a purchase that is counted as a potential red flag to ban you from purchasing?
Oh please there is ways of getting around with this, you bring a different family member each time, you go to different boutiques, and there you get your bags Lol But really who needs so much crap even if is luxury...people is going crazy
I am having trouble getting on the website. It keeps stating "Access Denied".
Well thank God I haven’t been banned. I’ve spend over $30,000 on LV this year and 90% has been online. No repeat items though.
Holy crap!! Do you mind me asking how many items you would've purchased for this amount pls? Very interested
This was 31 online orders total
I loathe resellers. The one & only time it makes sense to me is if the brand has no online presence available to you & the reseller isn't doing huge markups.
Other than that one & only instance, they aren't providing any service so they deserve nothing. This is one "hustle" I don't respect at all.
U kept saying leather goods... but some LV products are not leather like the canvas products do these rules apply then?
All handbags, men’s bags, luggage etc are categorized generally as leather goods - even all canvas bags usually have some trim or even the Made In tag in leather 👍🏽
Vachetta is made of leather so pretty much most items are leather.
All i can say is your so pretty 💚💚💚 can't skip your videos because of your charm 😘
Aw thank you so much for watching 🥰
This was super interesting! I wonder if other fashion houses do the same 🤔 Thanks for sharing hun 💕
Chanel Beauty has similar restrictions for their online sales 🤗 Thanks so much for watching!
Hi, I have a question, I bought a bag in August, I didn’t realized it until I get home, they didn’t put my bag in a box, is that normal should I go back to the store asked for a box? Thank you
I heard they were short on boxes in the US.
I my husband bought me the Artsy bag for my birthday back in August and I didn't get a box either. Thet were out and didn't have one for my Artsy. I went back in September and they were still out.
Good thing I don't have loyalty on LV. I buy LV but I also buy from other luxury brands like MCM for bags and Armani, Guess and Lacoste for clothes. I recently like TUMI too.
What do the SAs think of clients that exchange too often? Asking bc I just exchanged a couple bags bc I just didn’t end up loving it. go and bother them again. Any honest thoughts?
Thanks for all this information, I find it so interesting and I had no idea there were limits like this. Not that I have ever purchased 12 SLG'S in one year! I understand the reasonings of LV to be honest. Love your dress!!! Dior Vibes for sure!!!!
My girl is in Vegas and she bought 3 of us the same kind no problem. I cannot get to the boutique. That just sucks online service is always out of stock and limited.
Hi how about returns? Will that ding me of 12 purchases a year. Sometimes its quality control. Some of their quality is not great that comes in the mail. Yes i order one at a time but it was in 4 weeks period. So my total order in those 4 weeks 7 orders. So when i get paid ill order whatever comes in mind building my Collection slowly. I am so far from a boutique. I dont resell. Its for my own.
Very informative video : ) and it makes sense why they would do this. Thanks for sharing and have a great day!
I heard LV sales associate get commission now. can we can an update
Yes there have been changes to the salary structure and perks/discounts - I’ll post an updated video soon 🤗
Interesting... what about celebrities like the Kardashians who buy for their whole BIG family at one time esp as xmas gifts...
I discuss this in the video - the limit applies to online purchases and customers may still be able to purchase multiples in stores or through a CA 🤗
Ohhh ok .... Thanks ... just subscribed and into your 4th ( random ) video ...binge watching 😊 your videos are interesting and actually different from other vloggers on luxury bags ... not boring.... just wondered how many closets of bags u have .... 💕
I just got banned for 2 years, cuz somehow they find out I am selling some of their products. I sell a lot of stuff cuz I like to rotate my collection and I do not return the items I do not like, I sell them.
They have ways of tracking resellers unfortunately, even if it’s from your own collection! Thanks so much for watching 🤗
@@AHeatedMess scary :/
You have one of the most interesting channel on YT. Thank you for sharing!
Hi Cindy- thank u for this.
This is actually true. I ordered 5 slgs in 2 mons due to the pandemic online, i gifted 2 to my sister(1 key pouch and DE mini pochette) and ship to her address and when i tried to order my 6th one. It cancelled my order. I called the customer support - this was discussed to me and was advised to purchase in store. Im new to luxury world and got in love with the SLGs right away. Now the way i can get LV pieces is purchasing it in the store which is great coz now im starting to build a relationship with my SA.
Yes it definitely helps to have a good relationship with a client advisor within a boutique! Thanks for watching =)
@Basic Brooke Hi Brooke! I think she was just explaining what happened to her as a real life example of the purchase limit 🤗
@@AHeatedMess thank you again Cindy for this video. Yes I was just sharing my experience. Someone is really bored 😐.. ☕️ Have a good one.
Thanks for sharing your experience. Not that we don't trust Cindy...she definitely has not given off any "axe grinding" vibes against LV, but it's good to share to bring about awareness to help others. Bless you & I'm excited to be able to afford to do this for someone else as well!
This does not seem applicable in the UK. I had a look on our website and these terms don’t seem to exist. Interesting that different locations have different policies
they do have the same limits in the uk
What does the MH stand for in LVMH? Thanks 😊
Moet Hennessy 🤗
Ahh thanks! I would never have guessed that one!!! Love your videos btw, great content 🥰
Yes,so true my friend ordered some LV sandals ..she got a empty box called san Francisco LV store and now she is banned from ordering from store
I bought 6 wallets in one go a few weeks ago. I deal with the same person. I do collect them thou and I never had any issues.
Hi! Is it true that neverfull mm damier doesn’t have the tag inside the bag where it says where it was made from, when it’s made in France?
How can I return a used bag thats defective? The strap melted despite being stored correctly.
Recently visited a lv boutique looking for a multi Pochette! I was happy that they had it but because it was a limited edition item they asked me so many questions, asked for my identity card checked my bank card looking at me like I’m a criminal , really made it the worst customer service ever experienced ! I don’t care what’s going on with resellers they should be sales assistants not police officers ! Really disappointing!
Forgot to mention that they didn’t let me use my Apple Pay! I had to use my card and they had to check the name on it ! Why can’t I use Apple Pay ? Never got a reply!
Hi Cindy. I had lately terrible experience at LV. Can I mail you my story to hear your opinion? Thanks!
Is there a less expensive strap for the graceful GM other than one that’s over $300 at the store and which Louis Vuitton wallet do you recommend or do you recommend any other Wallet that is the nice for the Louis Vuitton graceful bag
I have noticed that I cannot log into the LV website while logged into my Wifi. I had log off and be in my regular cell. I cannot use my laptop to purchase LV do you know why ? I have never violated any of the rules.
Great to know. Never read the terms. But I never bought more than 5 items during the year. Thank you so much for sharing dear ❤️
Thanks so much for watching Irene! You are safe from an LV ban lol!
They do this at other retailers as well, such as Tory Burch. They have pretty much the same limitations and areas of wiggle room also. For example if your buying employee gifts, you may be buying 50 wallets per say, the sales associate could acquire managerial approval and allow you to still make the large purchase due to you being an employer buying gifts. I like the limitations honestly, as being someone who has worked high end retail, I saw first hand the immense demand of resellers that I didn’t really know existed prior to working in those places.
Love your collection!! I have one bought in 1981 at saks. All leather inside but no logos inside or on hardware. What is that all about? As I recall it was a “special”. Would love your opinion.
Hi!! Great to see you. I am so excited on how much your chanel has grown!
I thought they can’t put the other person’s name when you are buying it for them. I used to asked some friends from Hawaii & Germany to have it under my name but they won’t do it since the card they will be using to purchased is different.
Why can we not get dust bags?
Liked before watching ..... love your videos ♥︎
So 2 questions:
1) Is that your bed behind you or just some decorative bed thing?
2) That you know of, people who buy LV goods, if they repurpose them for monetary gain, are they allowed to do so or would LV come after them? It might sound stupid but I would think that once the transaction is complete they own 100% of the rights to a bag or clutch or what have you.
Love your channel and you! 💖✨😌
I would think it wouldnt just be resellers but also people with stolen credit cards trying to buy a ton of items hence the limit
I did not know about this until they did not let me buy other stuff online for like a month because I kind of bought 6 different SLG in like a month and a half 😅😅😅
I can’t relate as I can’t afford one bag let alone multiple but I find it ridiculous being told how much I can buy a year if I could afford it, I’d understand or limited edition items and large amounts being stopped for resellers however the amount per year should be higher and maybe just don’t allow more then a few of the same item being purchased per year but if it’s all different items I don’t see the issue xx