Am I seeing correctly that the hybrid bed in a box has a 100 night trial period, but only a free return (or returnable) if it's unboxed? Hard to try a mattress if it's unboxed, isn't it?
No, that's not correct. I'm not sure what it is that you're seeing, but here is the text from their returns page: "Our mattresses come with a 365-night trial policy, which begins on the day of delivery of your new Silk & Snow mattress. Our mattress toppers come with a 100-night trial policy. As it can take some time for your body to adjust to a new sleep surface, we kindly ask for the mattress to be tested for a minimum of 30 days before being eligible for a return. It can take some time for your body to adjust to a new surface of sleep, especially if you have been using the same mattress for years - so giving it a try often leads to a better comfort! This also helps to ensure that a perfectly good mattress won't go to waste - we're conscious of the ways our products impact the planet. Once the 30 days are past, if you are not satisfied for any reason, the mattress can be returned for a full refund on the original payment method at any time within their respective nights trial period, as long as the item is in a donatable condition (e.g. no stains, tears, or other soiling, including odors). The return costs are on us! For our mattress returns, we arrange for the mattress to be picked-up at your home at no additional cost. The mattress does not need to be boxed to be eligible for a return, as it is impossible to make them fit back into the box once expanded (unless you own a compression machine!). If the mattress is not right for you within your trial, we always try to donate it to a local charity whenever possible. Sustainability is always a value we place as a top priority, so we would hate to waste a perfectly good opportunity to give back. We're happy to say that 95% of the time we are able to donate the mattress to someone in need. It is fairly rare that we cannot (i.e. when the location is very remote), in which case we would reach out to our recycling partners, to prevent the mattress from ending up in a landfill. Once the mattress is picked-up and confirmed by our partners, a full refund will be issued to the original payment method. If the mattress is still boxed, we can assist with a drop-off at a Fedex depot or a pick-up at your home. Once the mattress is delivered back to our facility, you will receive your full refund."
@@lonewanderer4248 You can find our review on the Silk & Snow Plush here - naplab.com/mattress-reviews/silk-and-snow-plush-hybrid-review/ We'll have a video review coming out within the next few weeks.
We recently updated our scoring system and now it's much harder to earn the highest possible score. Off-gassing in particular is a category we are holding mattresses to a much higher standard. You can see info on our new scoring system here - naplab.com/how-we-test-mattresses/explaining-our-2024-updates/
Trapped gasses within the materials that emit VOCs for a period of days / weeks until all of the trapped gasses are released. Otherwise put, it's how strong / how long the mattress smells.
@@NapLabReviewsThanks. I had this mattress in king size delivered yesterday, and it definitely has a smell. Leaving it in that room for at least a few days; with the windows open, and door closed. Then hopefully it will have off gassed enough that I can at least top, and sheet it for a sleep test.
Buy Silk & Snow - naplab.com/go/silk-and-snow-hybrid-mattress
Questions? Ask away! I do my best to answer all questions within 24 hours.
You are the best reviewer for the mattress your channel will be going to be very popular ❤
Oh you're too kind, Lulu! Thank you so much 😘
Am I seeing correctly that the hybrid bed in a box has a 100 night trial period, but only a free return (or returnable) if it's unboxed? Hard to try a mattress if it's unboxed, isn't it?
No, that's not correct. I'm not sure what it is that you're seeing, but here is the text from their returns page:
"Our mattresses come with a 365-night trial policy, which begins on the day of delivery of your new Silk & Snow mattress. Our mattress toppers come with a 100-night trial policy. As it can take some time for your body to adjust to a new sleep surface, we kindly ask for the mattress to be tested for a minimum of 30 days before being eligible for a return. It can take some time for your body to adjust to a new surface of sleep, especially if you have been using the same mattress for years - so giving it a try often leads to a better comfort! This also helps to ensure that a perfectly good mattress won't go to waste - we're conscious of the ways our products impact the planet. Once the 30 days are past, if you are not satisfied for any reason, the mattress can be returned for a full refund on the original payment method at any time within their respective nights trial period, as long as the item is in a donatable condition (e.g. no stains, tears, or other soiling, including odors). The return costs are on us!
For our mattress returns, we arrange for the mattress to be picked-up at your home at no additional cost. The mattress does not need to be boxed to be eligible for a return, as it is impossible to make them fit back into the box once expanded (unless you own a compression machine!). If the mattress is not right for you within your trial, we always try to donate it to a local charity whenever possible. Sustainability is always a value we place as a top priority, so we would hate to waste a perfectly good opportunity to give back. We're happy to say that 95% of the time we are able to donate the mattress to someone in need. It is fairly rare that we cannot (i.e. when the location is very remote), in which case we would reach out to our recycling partners, to prevent the mattress from ending up in a landfill. Once the mattress is picked-up and confirmed by our partners, a full refund will be issued to the original payment method. If the mattress is still boxed, we can assist with a drop-off at a Fedex depot or a pick-up at your home. Once the mattress is delivered back to our facility, you will receive your full refund."
If budget is not a huge factor, silk and snow hybrid or the L&C frontier?
I'm the same guy that asked you yesterday 😅. Idk if you remember.
L&C Frontier, no question.
which one is softer out of the two?
@@NapLabReviews
@@themcdermottway6912 L&C Frontier is slightly softer compared to Silk & Snow Hybrid
@@NapLabReviewsyou should try the new silk and snow hybrid plush!?
@@lonewanderer4248 You can find our review on the Silk & Snow Plush here - naplab.com/mattress-reviews/silk-and-snow-plush-hybrid-review/
We'll have a video review coming out within the next few weeks.
how come your scoring for off-gassing is 8.6 but on site its 1.7. big difference, very confusing lol
We recently updated our scoring system and now it's much harder to earn the highest possible score. Off-gassing in particular is a category we are holding mattresses to a much higher standard.
You can see info on our new scoring system here - naplab.com/how-we-test-mattresses/explaining-our-2024-updates/
What’s off gassing?
Trapped gasses within the materials that emit VOCs for a period of days / weeks until all of the trapped gasses are released.
Otherwise put, it's how strong / how long the mattress smells.
@@NapLabReviewsThanks. I had this mattress in king size delivered yesterday, and it definitely has a smell. Leaving it in that room for at least a few days; with the windows open, and door closed. Then hopefully it will have off gassed enough that I can at least top, and sheet it for a sleep test.
If he is placing bets on a matress im rolling with him lol
Damn you know how to REVIEW 👍👍👍
Thank you! :D