My parents had a V10 Dodge Ram - and it was pretty decent - One thing about reliability is that do people check over every part of the car? My parents had a fifth wheel attached and went from Canada to the southern US to avoid the cold - so they ran the vehicle for several years and not once used the heater. When they finally did it wasn't working. So did it fail because it wasn't used enough or did it never work to begin with? Let's assume it never worked - well this would never have been reported to JD Power or anyone else.
I do think that they raised the most probable reason for that. RAM is basically making one model, and they've been making it for a while. Vehicles that last longer in the development cycle avoid a lot of the initial quality issues because they've been identified and resolved already in previous model years.
I take jd power as seriously as rotten tomatoes with movies. They should do a 100,000 and a 200,000 mile study and let's take a look at this list again. I guarantee it'd look way different.
Problem is then they'd be reviewing decade old cars, which wouldn't help much with a new purchase, as models have likely evolved or changed in that period.
Too many factors outside of the control of the manufacturer on a vehicle of that age. At least within a year of assembly the issues would mostly be due to build quality.
You know they interview actual registered owners of the vehicles, right? Not just a website where anyone who pays to be a member can submit a review even if they don’t own the vehicle.
The touch screen is fine if I am parked, but driving even at a light is distracting. The think I am happy about is my car has button hvac and steering wheel radio controls. Anything I would need to adjust on the fly has a button.
@@Hallowsaw too late …there all going in that direction ….thats why I keeping my 2024 Wilderness Forester ..adjust everything with muscle memory…all buttons
The way they are interpreting data may be giving false results. Plus many buyers are clueless when it comes to being knowledgeable. Most buyers never even learn how to use many of the options they have . I have a Camry 8 speed transmission and many do not realize they can shift it manually .
90 days is nothing into the ownership dance. 12 months give a better view. Once the delivery problems are solved. We should have a much better view after a year were wear and usage problem will start to show up. I do understand the frustration of having a brand new vehicle and having to stop at the dealership after a few days or weeks of ownership.
The point is that JDP has found that there's a very high correlation between the initial 90 days and the following few years. By giving the manufacturers early feedback on its models, the JDP IQS report provides them the opportunity to address the shortcomings. So, the report is useful mostly for that. Up to you if you want to buy the connection between the first 90 days and the longer term.
JD Powers is just Marketing Hype... Just sunshine for those that want to believe it. Tell me what cars are still on the road with minimal repairs after 10 years and 150K ... That is the proof in the pudding!
Agreed. What a completely useless timeframe to judge a vehicles reliability. I'm not buying the '90 days is a reflection of 3 yrs of ownership'. Wonder what Zac has to stay about the resale value of any of the top vehicles listed in the Initial Quality Study vs a Toyota/Honda after 3 yrs.
Across the board vehicles are built so much better than they used to be. I grew up in Wyoming and I remember as a kid seeing broke down cars all over I-80 in the 80s and 90s. Now it is rare and if I do it is usually an old POS. Even things like tires are so much better, Perspective is huge on this stuff.
I think one of the reasons that luxury cars, toyota and honda might score lower is that the owner expect more and will take the car back to the dealer for any little problem. Where as if someone buys any other non luxury car their expectations are lower and will not take the car back to the dealer for a minor problem.
Of course, the longer they are in the market, the better they tend to do. Many are saying there are not many Toyota's on the list, but the brand introduced a lot of new vehicles for 2024. The Camry is number one on the list but it's the 2024 model, not the 2025 which is new.
I love my 2019 X3 and: 1. Everything works 2. It's a basic X3 3. I am comfortable with the included tech I WILL NOT buy a new car and assume a learning curve, frustrating tech glitches, and trips to dealers to solve those issues.
Top 10 Vehicles Owners Keep for 15 Years or Longer Rank 1. Toyota Prius 13.7% 2.2x 2. Toyota Highlander 12.4% 2.0x 3. Toyota Tacoma 11.6% 1.9x 4. Toyota Sienna 11.5% 1.9x 5. Toyota Tundra 11.3% 1.8x 6. Honda CR-V 10.7% 1.8x 7. Honda Pilot 10.4% 1.7x 8. Subaru Forester 9.8% 1.6x 9. Toyota 4Runner 9.4% 1.5x 10. Toyota Sequoia 9.1% 1.5x
The list is the initial quality list, which makes sense. The list you want to look at is the dependability list. Dependability is not equal to Quality.
“Keep it simple stupid “ 😆 I think Zack is right. 😆 That’s interesting 3 months study and we’ll have to wait and see next 3 years. It’s nice to know Tucson is the 3rd but I am not surprised on GM. Great show Andrea! ☕️☕️
JD Power's statement (1:00): "...the study at 90 days gives the customer an early indication of what could be expected after 3 years of ownership. The initial quality numbers also give manufacturers early feedback on their models so that they can put corrective actions in place." Well, I want to know why all automakers don't send out questionairres to their buyers/customers at 90 days, at 6 months, at 1 year, at 2 years, and at 3 years, asking what JD Powers and Consumer Reports ask car owners. It seems to me that automakers would benefit far more from getting feedback directly from their own customers, and a year or two into ownership is much more instructive than 90 days into ownership can possibly be. If I'm an automaker CEO or board of directors, I'd mandate this (i.e., questionaires to all new-vehicle-purchase owners). I'd also like to see some way of statistical data being farmed from dealership service departments to let prospective buyers know which vehicles tend to have what specific problems in a frequent basis.
Sorry to how far Volvo has fallen. We own 2 older ones and they are wonderful. Our mechanic says that quality dropped basically after Volvo was acquired by the Chinese company Geely.
I’ve had seven over the last 50 years and I agree regarding Geely. But I am still glad I bought my 2023 S60 even though I’ve had some issues. The pluses outweigh the minuses. Remember, where, according to this survey, the best rated brand may have one to two issues, a Volvo (or VW or Audi) will have two to three issues. Big deal.
@@scottlawrenceplus mainly software, but the onboard charger was replaced early on even though it continued to charge. Volvo replaced it because it logged a code, it's worked fine for 16 months now (it's a '23, purchased Nov., '22). A minor thing, but I am also disappointed in the phone app, FAR inferior to the previous app. One of the "pluses:" except in Dec and Jan the "41 mile" battery always charges to, or beyond, 50 miles. A and Z experienced "bonus miles" as well when testing the XC90 a while back. And even the 50 is pessimistic, my car has traveled 60 miles on electric, 40 to 50 mph.
Great overview. Awesome to see GM divisions upping their game. I’ve owned 30 vehicles in 36 years ( usually have 2 or 3 at the same time ) but I’ve had terrific luck with the GM’s I’ve owned. Had some surprising issues with my Honda’s and Hyundai’s. I was happy to see the Nissan Sentra on the compact car list. I was heavily influenced by your review 2 years ago and got the 2023 SR manual. It’s been a terrific car for the 14 months I’ve owned it. Keep up the great content!
Not sure how the heck the first 90 days of ownership would have hardly any correlation between long term reliability! To your point, the initial car stinky smells would not last into the 3 year mark you would hope! But the first 90 days as all the new plastic and engine parts give off their smell would. Most new cars wouldn't even have reached their first oil change in 90 days. Now the learning curve for all the new tech would for sure! Many people would indicate their wireless AA or CarPlay doesn't work when most times they either don't have their phones settings adjusted properly or haven't created a profile properly with the cars infotainment system. I speak from experience as I came from a 2009 Murano and in 2022 bought an NX350h. Night and day difference, one is a car the other comparable to the Space Station! I took my time, read the owners manual - well ok not all 800 pages of it - and have now become very familiar & comfortable in how to make adjustments to my car and how it reacts. How does the first 90 days factor into engine failures or EV related issues down the road? Look at the list of recalls that are for cars that are some 3-5 years old and now have suspect transmission issues, safety system issues etc, you couldn't have said anything of this nature was in anyway corollated to the first 90 days of ownership.
@@dfsdh432v9 I don't, but it gives you a good indication of what is going to show up. And yes, many people do. I tend to drive my cars until wheels fall off.
Why am I a keyboard warrior if I make a comment? Love your channel. You guys are super knowledgeable, and I trust you for my information on what happens in the industry.
While the number of problems per 100 vehicles sold is interesting, cars can have major issues or minor issues. I've taken cars back to the dealer for minor problems like rattles and a faulty window switch but some people experience major issues with the powertrains. The devil will be in the detail, which we're never going to see!
Unlike Consumer Reports (who only surveys their subscribers, a LESS-THAN-IDEAL representation of the buying public), JD Power contacts random, VERIFIED, vehicle owners. Thus, JD Power survey data tends to be the most accurate available.
Very interesting. Some surprising outcomes, and very interesting to see no Hondas in the top list. I wonder if that is a true reflection of Honda dropping some in QC
That stink might relate to adhesives used in the cars and VOC (volatile organic compounds) off gasses from the upholstery. These used to give that familiar "new car smell" but the previously used adhesives etc that released a mix of VOCs might have been replaced with new materials that release a stink, not the "new car smell" we all loved.
Appreciate the video but zero confidence in JD Power rankings. Saw a recent quality / reliability scoring Tahoe / Suburban at the bottom yet top on this list????
Surprised that the score for Dodge was by far the worst in the survey simply because they've been making most of their models for so long. I wonder if the Hornet is off to a really rough start and that's dragging down their score.
As a previous owner of two new BEVs (2020 Kona EV & 2022 Ioniq 5 EV), the lack of timely software updates is a sore point regarding ownership. The adoption of new technology to minimize air drag at the expensive of reality is another. Nothing like a frozen door handle or charge port. At least with charge ports, some manufacturers now use heaters. All door handles will freeze but to have designs where you can't even grab a handle isn't wise.
You really had those issues? I ask because I've never seen any complaints about this in Kia EV forums, but they're always cited as _possible_ problems 🤷🏾♀️
For your consideration: Honda Civic VS Toyota Tercel. Back in the day, I read the Lemond Aid Guide. Consider that The Civic had sporty variants and was very popular with teens who liked to turn them into BOOM cars with stereos and also liked to do donuts in them. The Tercel was ranked 1st the Civic ranked 2nd for reliability. But the Tercel was a "granny car" - no young guys were buying those things. The Honda got driven and driven hard. Indeed, you could make that case for the Mustang and Camaro (both of which I recall doing quite well in the Lemon Aid guide - in fact, better than many if not all of their other cars). My point is that we must look at the way the car is likely to be driven and how well the owner will do the upkeep. A granny car is likely to be babied by the owner more than those 17-year-old Civic owners trying to drift the things with a lead foot. How will a Mustang hold up if you drive it purely as a GT car and never take it to the track? Always do the maintenance. Maybe that 3.5/5 goes to a 5/5. If you drive the Tercel like a Civic Type R - maybe it croaks at 80,000km. My dad was that annoying slow driver always puttering at or slightly below the speed limit - always did the maintenance early. We had the atrocious train wreck Ford Aerostar (notoriously unreliable) - well we never had a problem. My point - the type of people who buy Toyota/Lexus are "probably" the type of people who care about reliability and will do the maintenance - the type of people buying the Koreans or Americans (and certainly not the German brands) placed reliability high on the list so they may let the maintenance lapse a bit and perhaps that's why the cars wind up not being reliable? I mean if you can't afford a Corrolla maybe you buy a Mitsubishi Mirage - but if you can't afford the car - you might no be able to afford the maintenance.
It would be interesting to see a line graph of the JD powers quality results overtime say the last decade or two. Your comments suggested some brands consistently stayed below average. While some brands are rising. This type of graph would illustrate that well with different colored lines representing different Manufacturers.
Fortunately, during the first two years, we didn't have any repairs needed on our Hyundai. However, regular maintenance has cost us a significant amount of money. The first annual service was €186, but the second recent one negatively surprise us with €312. Both services only included the required procedures according to the warranty conditions. By the way, regarding the new car smell, the previous generation of Honda Civic seemed to have a strong unpleasing initial interior odor, reminiscent of a dollar store.
All I know is my 2019 VW GTI has been, to date, problem free (with maybe one recall, but no operating issues thus far). Touch wood it continues. Maintenance from the dealership isn’t cheap but if preventative maintenance helps in long run, I’ll do it.
This is an initial quality survey of actual registered vehicle owners. This is not a long term reliability study, JD Power also does that and the list is different.
I am surprised to see how many Chevys on the list. I would not touch a Chevy that has been built the last 10 years. Every video about Chevy I see on TikTok is where they are needing the lifters replaced in the engine or an air conditioner has stopped working.
Note this is _Initial_ quality. Unless you turn your car over every couple of years, pay attention to _Long_ Term reliability. The list would be very different.
The initial quality surveys matter to me because of experiences I've had with dealers, attempting (and failing) to have annoying new-car problems fixed. I give more weight, though, to Consumer Reports' owner surveys. I'm surprised to hear the positive remarks about Chevy. Regarding "new car smells," I once bought a new Acura that made me literally sick during the first two weeks from the "outgassing" of interior plastics, while I remember loving the unique interior smell of brand new Saabs.
I love my 2020 XT6. It's at 50k kms now and has been pretty reliable. There are stories though of a bad batch of them in both the 2023 and 2024 model years. The problem for a lot of manufacturers is that there moves to bring the supply chains closer to home have resulted in changes and when you make changes, you introduce an opportunity for components that don't measure up. Car makers will get over this hurdle but it's certainly odd to see cars in the fourth or fifth model year suddenly have more problems/100 than in their first few years.
The should be called The Initial Customer Experience Study. So many things are unrelated to quality. The top 3 issues prove my point, false radar warnings, ACP and AA issues and too many controls built into screens. Most are not quality related. While these things may be important and of value, most people want to know how well it’s put together and how long it will reliably last.
The smell of a new car is usually "off gasing" of the interior materials such as the plastics used. And they can be harmful as well as toxic. Causes minor headaches too. Great channel BTW 👌🏾💯👌🏾💯
Interesting! GM is rocking the initial quality! Who would have thought! We own a GMC Denali Truck and….we love it! The Duramax is the thing we love the most….power and silence while towing….and an amazing experience so far…they say it’s the Cadillac of trucks??? It is!
Will never trust this study. 90 days is a horrible way to assess long term reliability. This list should not get any media coverage. 3 years should be the minimum as most leases are 3 years and also most people will keep a car longer than 3 years. And all the top 90 day vehicles are notorious to break down or have major mechanical issues after three years. Definitely would never buy anything long-term, Stellis or Hyundai and Kia as they are known to struggle past 100 K. Data backs this up.
You missed the point of this study. It's an early customer feedback snapshot for manufacturers. Though they do say it correlates rather highly to long term dependability. But JD has a separate 3 year dependability study, as mentioned in video.
Two Comments. From my experience selling vehicles and working with dealers on SSI and CSI, Luxury Buyers, especially those who have driven luxury for a while, expect much more and are more picky. They expect and feel they are paying for perfection. Regarding smell, the problem is most manufacturers set their HVAC default setting for cabin air recycle versus pulling fresh air from the outside. So on a new vehicle, it is recycling the new car smell which can become overwhelming. The second smell issue caused by this is the vehicle smells like bad body odor after a while because the air cabin filter does not get refreshed with outside air. Sales Consultants either don't know this and/or don't tell the customer how to correct these smell issues.
Interesting that the Santa Cruz that has trailer wiring harness issues and can't tow safely currently is #1. As for the 3 month translating, it obviously isn't fail safe, I do remember a certain Chevy coupe in 2002 getting the award, followed by an absolute crash in long term reliability before 3 years - as always never trust first year models!
lots of questions... what's the sample size for each brand and model? why are there some categories with only 1 or 2 vehicles? why don't they make sub categories for severity of the issue? I don't feel like any of this data really means anything tbh.
Interesting findings (probably contradicting)… Some of those so called “high quality” brands have very long cycle time at the dealers’ lot… As if JDPower suggests that there’s no or very low correlation between car quality and sales number… anyway as always, great video guys!!!
The problem with these studies is that a panel shaking is an incident and the engine catching fire and killing a family is an incident. Many of the winners are simple because being called in for a software update counts as an incident if there are no OTA updates (and depending on how they count it maybe even OTA updates count). I wish they were separated in to safety issues, usage issues, and minor issues.
@@katalysis they also don't filter them out for lists like these, so there is no way to tell if something was a software update or something was the engine falling out.
So only Kia make a minivan? Wonder how Toyota and Honda don’t appear higher ? Wonder no more. RAM at the top but they are the only 1/2 ton truck - did the F150 and Tundra suddenly disappear?
I am not a fan of JD power or car and driver, but as a Range Rover owner for the last 10 years I will say that I have not experienced the reliability problems. We also own several VW AG vehicles, VW, Audi and Porsche, and also have not had reliability issues. I’m glad we never listened to the anecdotal evidence so many people who probably aren’t owners, yap about in the comments
I expect a lot of ‘opinions’. Mostly from fanboys, misinformed, bias etc. individuals. But most importantly… from people who DO NOT own a company that does automotive testing, consulting, publishing, marketing… and more. I don’t necessarily agree or understand how they arrived at their results… but they did. And until/unless I create a multi-million dollar corporation that has existed for YEARS, … I might never know. I use their information as a ‘loose guide’… akin to how I use/read Consumer Reports magazines. Thanks for the video.
People can say whatever they want about JD Power being bought and sold by OEM’s. The fact is that people still follow what they recommend heavily and brands leverage that.
I would much rather rely on CR published survey results. no vehicle production run is 100% without faults but the CR results are a good indicator of probability of faults. PS. even Toyota the CR darling does not get highest CR rating these days on most of their vehicles. too complex!
Difficult to put any faith in this study when the same manufacturer (Stellantis) has the highest (Ram) and lowest (Dodge) Initial Quality Brand Ranking!! I'd stick with Consumer Reports for overall vehicle reliability info.
We have a 2015 Kia Forte LE we bought new, its been largely trouble free. Probably the most reliable car I've owed in my 50 years as a car owner. Worst cars are all Chrysler products, worst of all being a Jeep Patriot which we sold at 50,000kms a year after the warranty expired. Total garbage. Looking to buy a used Miata.
How can Cadillac and Chevrolet have such high scores with GMC below average? They're built in the same plants (on the same assembly lines even). Sampling issues? Do GMC buyers have higher (unmet) expectations than Chevrolet buyers? Very curious.
Its why I like some of the BEVs with more traditional buttons for controls. Like the Polestar 2 and Volvo's based upon that platform (aside from the tablet being the hvac, but its easy enough to learn to just use the google assistant to control), or the earlier version of the BMW i4 (as the newest version ditched the more traditional, sporty, console shifter for buttons. Boo on BMW for that boneheaded decision), or even the F150 Lightning with the smaller screen. They're simple to operate, with such a minimal learning curve to get used to.
I’ve seen that JD Power quote almost verbatim somewhere before - probably on a past initial quality report. I think they just sent Andrea the standard marketing blurb
These replies are always to be taken with a great of salt. What was the sample size of each car? Surprised Toyota dropped so much? Has the If its an initial quality study, how is the removal of the turn signal and wiper stocks in the Tesla relate to quality?
My neighbor owns two Alfa Romeo Stelvios with no problems with either vehicle. They are gorgeous! My new Jeep Grand Cherokee Summit Hemi (2023) has been flawless, but there are too many electronics that I don't use. That said, I would buy this Jeep again!
The biggest surprise to me is Chevrolet. Having owned 3 Chevy's in the past, they were just so bad (the last was a 79 Chevette, or as I called it, a Chov-It). I vowed to never to own another. Maybe I need to take another look.
The EV customer complaints could also be user error. Everybody's learning 😅 I almost went to the dealer for something I thought was a charging issue, but I just had some settings wrong. Oops lol. I imagine they check out whatever is brought to them regardless, and educate some customers afterwards.
Great show lots of information, rug gives off lots of smells of chemicals from manufacturing. Just put a new rug on a staircase and it gave off a smell for about a month. 🥴
I usually put around 100k miles on my cars. I’ve had German cars that were huge money pits BUT my most reliable car ever was a German car, yes even better than our Honda ‘s and Toyota’s from the 90’s. I just focus on not buying a new generation product. Wait a yr or two.
Really? So this guy at JD Powers is saying a 90 day data of good scores will translate into three or more years of reliability? Then a Korean car will be more reliable than a Japan make? Good luck with that one. So a Sonata is a Camry? Fascinating! Recalls are just imagined? No study now past three years? I will say the styling of Korean cars has improved 1000% over the latest decade or so. If it is ever fact that they match makes such as Honda, Toyota and Subaru, for long term quality and reliability, we all should be impressed and consider them. Oh, also matching safety. Which model compares to an Outback or Volvo wagon, made in Korea? The Impreza safety, in the real world, compared to ..... I mean to say, in the real world the cars can be involved in accidents.
I nearly spit out my drink when I read RAM was at the top of the list.
I've had my 2015 Ram 1500 ST for 7yrs now. Only issue has been an AC recharge, twice in the last 5 yrs.
They tailgate reliably.😊
@@jazzjokesjalopiesRiiight??!!
My parents had a V10 Dodge Ram - and it was pretty decent - One thing about reliability is that do people check over every part of the car? My parents had a fifth wheel attached and went from Canada to the southern US to avoid the cold - so they ran the vehicle for several years and not once used the heater. When they finally did it wasn't working. So did it fail because it wasn't used enough or did it never work to begin with? Let's assume it never worked - well this would never have been reported to JD Power or anyone else.
I do think that they raised the most probable reason for that. RAM is basically making one model, and they've been making it for a while. Vehicles that last longer in the development cycle avoid a lot of the initial quality issues because they've been identified and resolved already in previous model years.
I take jd power as seriously as rotten tomatoes with movies. They should do a 100,000 and a 200,000 mile study and let's take a look at this list again. I guarantee it'd look way different.
They are known for 3 years studies. Chill.
Totally agree!
RepairPal is the closest I know to this but it doesn’t seem they’ve done anything since 2019.
Problem is then they'd be reviewing decade old cars, which wouldn't help much with a new purchase, as models have likely evolved or changed in that period.
Too many factors outside of the control of the manufacturer on a vehicle of that age. At least within a year of assembly the issues would mostly be due to build quality.
Lot of surprises! It seems people at JD Power are smoking some good stuff.
that's obvious by their profile picture
Totally agree 😂😂😂😂😂
and that is No surprise.
They need to puff puff pass that stuff
You know they interview actual registered owners of the vehicles, right? Not just a website where anyone who pays to be a member can submit a review even if they don’t own the vehicle.
Phones are not the only cause of "distracted driving". Needing a screen to operate HVAC or volume of media are a true distraction.
Totally agree..tried to adjust the temperature in my wife’s 2024 Crosstrek onyx…so distracting
The touch screen is fine if I am parked, but driving even at a light is distracting. The think I am happy about is my car has button hvac and steering wheel radio controls. Anything I would need to adjust on the fly has a button.
So true! Nothing worse than going through menus and submenus to turn something on and off! Buttons, give me buttons.
Talking to you Subaru!
@@Hallowsaw too late …there all going in that direction ….thats why I keeping my 2024 Wilderness Forester ..adjust everything with muscle memory…all buttons
No other TH-cam car show discusses this kind of info AND does the car reviews too. You two are the best.
It's funny how the ones at the top of the list are struggling with sales.
Interesting that RAM and Dodge occupy the first and last places respectively.
I wonder if RAM gets sold some day?
It's almost like JD studies aren't trustworthy
The way they are interpreting data may be giving false results. Plus many buyers are clueless when it comes to being knowledgeable. Most buyers never even learn how to use many of the options they have . I have a Camry 8 speed transmission and many do not realize they can shift it manually .
Money talks
90 days is nothing into the ownership dance.
12 months give a better view. Once the delivery problems are solved.
We should have a much better view after a year were wear and usage problem will start to show up.
I do understand the frustration of having a brand new vehicle and having to stop at the dealership after a few days or weeks of ownership.
The point is that JDP has found that there's a very high correlation between the initial 90 days and the following few years. By giving the manufacturers early feedback on its models, the JDP IQS report provides them the opportunity to address the shortcomings. So, the report is useful mostly for that. Up to you if you want to buy the connection between the first 90 days and the longer term.
Not according to statistics
JD Powers is just Marketing Hype... Just sunshine for those that want to believe it. Tell me what cars are still on the road with minimal repairs after 10 years and 150K ... That is the proof in the pudding!
Why do the car manufacturers pay JD Powers to get a long list of problems to fix when they can get a full list from their own dealerships?
This is great info for anyone who only keeps their vehicle for 90 days. Many on this list are, in the long run, very unreliable.
I agree. My wife and I had a Hyundai. Once. Never again.
Agreed. What a completely useless timeframe to judge a vehicles reliability. I'm not buying the '90 days is a reflection of 3 yrs of ownership'. Wonder what Zac has to stay about the resale value of any of the top vehicles listed in the Initial Quality Study vs a Toyota/Honda after 3 yrs.
Nailed it!!
@@easternyellowjacket276 maybe buy a Toyota Tucoma ...😅
Have had my Hyundai 6 months zero problems. Andrea and Zack clearly explained why these are useful. You’re just trolling.
Across the board vehicles are built so much better than they used to be. I grew up in Wyoming and I remember as a kid seeing broke down cars all over I-80 in the 80s and 90s. Now it is rare and if I do it is usually an old POS. Even things like tires are so much better, Perspective is huge on this stuff.
Surprising results, especially the Land rover and Alfa Romeo. Would love to see how these results compare to more long term studies.
True long-term studies aren't really a thing because maintenance becomes a variable that can't be controlled and it influences results greatly.
@@gs98999 Reliability within the warranty period would be fair. That is why they have 3 year ownership study.
KIA,🤣
I think one of the reasons that luxury cars, toyota and honda might score lower is that the owner expect more and will take the car back to the dealer for any little problem. Where as if someone buys any other non luxury car their expectations are lower and will not take the car back to the dealer for a minor problem.
I noticed Zack was right... Some of the winners are older vehicles meaning in production a long time.
Of course, the longer they are in the market, the better they tend to do. Many are saying there are not many Toyota's on the list, but the brand introduced a lot of new vehicles for 2024. The Camry is number one on the list but it's the 2024 model, not the 2025 which is new.
I love my 2019 X3 and:
1. Everything works
2. It's a basic X3
3. I am comfortable with the included tech
I WILL NOT buy a new car and assume a learning curve, frustrating tech glitches, and trips to dealers to solve those issues.
The list is laughable. I don't think people who drive most of these cars want to keep them after the lease contract is over
I don't think most people lease these brands. I've never leased a vehicle in my life...
Top 10 Vehicles Owners Keep for 15 Years or Longer
Rank
1. Toyota Prius 13.7% 2.2x
2. Toyota Highlander 12.4% 2.0x
3. Toyota Tacoma 11.6% 1.9x
4. Toyota Sienna 11.5% 1.9x
5. Toyota Tundra 11.3% 1.8x
6. Honda CR-V 10.7% 1.8x
7. Honda Pilot 10.4% 1.7x
8. Subaru Forester 9.8% 1.6x
9. Toyota 4Runner 9.4% 1.5x
10. Toyota Sequoia 9.1% 1.5x
I always enjoy a good laugh!
The list is the initial quality list, which makes sense. The list you want to look at is the dependability list. Dependability is not equal to Quality.
@@dark6c159 those are also the ugliest cars on the road 🤢 most people aren’t keeping their vehicles that long. Who cares about your silly list.
“Keep it simple stupid “ 😆 I think Zack is right. 😆 That’s interesting 3 months study and we’ll have to wait and see next 3 years. It’s nice to know Tucson is the 3rd but I am not surprised on GM. Great show Andrea! ☕️☕️
I'm very surprise with some of the mentions ... to a point that seems not believable...
JD Power's statement (1:00): "...the study at 90 days gives the customer an early indication of what could be expected after 3 years of ownership. The initial quality numbers also give manufacturers early feedback on their models so that they can put corrective actions in place." Well, I want to know why all automakers don't send out questionairres to their buyers/customers at 90 days, at 6 months, at 1 year, at 2 years, and at 3 years, asking what JD Powers and Consumer Reports ask car owners. It seems to me that automakers would benefit far more from getting feedback directly from their own customers, and a year or two into ownership is much more instructive than 90 days into ownership can possibly be. If I'm an automaker CEO or board of directors, I'd mandate this (i.e., questionaires to all new-vehicle-purchase owners). I'd also like to see some way of statistical data being farmed from dealership service departments to let prospective buyers know which vehicles tend to have what specific problems in a frequent basis.
Sorry to how far Volvo has fallen. We own 2 older ones and they are wonderful. Our mechanic says that quality dropped basically after Volvo was acquired by the Chinese company Geely.
I’ve had seven over the last 50 years and I agree regarding Geely. But I am still glad I bought my 2023 S60 even though I’ve had some issues. The pluses outweigh the minuses.
Remember, where, according to this survey, the best rated brand may have one to two issues, a Volvo (or VW or Audi) will have two to three issues. Big deal.
@@billurban1581what sort of issues have you experienced?
@@scottlawrenceplus mainly software, but the onboard charger was replaced early on even though it continued to charge. Volvo replaced it because it logged a code, it's worked fine for 16 months now (it's a '23, purchased Nov., '22). A minor thing, but I am also disappointed in the phone app, FAR inferior to the previous app.
One of the "pluses:" except in Dec and Jan the "41 mile" battery always charges to, or beyond, 50 miles. A and Z experienced "bonus miles" as well when testing the XC90 a while back. And even the 50 is pessimistic, my car has traveled 60 miles on electric, 40 to 50 mph.
Great overview. Awesome to see GM divisions upping their game. I’ve owned 30 vehicles in 36 years ( usually have 2 or 3 at the same time ) but I’ve had terrific luck with the GM’s I’ve owned. Had some surprising issues with my Honda’s and Hyundai’s.
I was happy to see the Nissan Sentra on the compact car list. I was heavily influenced by your review 2 years ago and got the 2023 SR manual. It’s been a terrific car for the 14 months I’ve owned it. Keep up the great content!
Not sure how the heck the first 90 days of ownership would have hardly any correlation between long term reliability! To your point, the initial car stinky smells would not last into the 3 year mark you would hope! But the first 90 days as all the new plastic and engine parts give off their smell would. Most new cars wouldn't even have reached their first oil change in 90 days. Now the learning curve for all the new tech would for sure! Many people would indicate their wireless AA or CarPlay doesn't work when most times they either don't have their phones settings adjusted properly or haven't created a profile properly with the cars infotainment system. I speak from experience as I came from a 2009 Murano and in 2022 bought an NX350h. Night and day difference, one is a car the other comparable to the Space Station! I took my time, read the owners manual - well ok not all 800 pages of it - and have now become very familiar & comfortable in how to make adjustments to my car and how it reacts. How does the first 90 days factor into engine failures or EV related issues down the road? Look at the list of recalls that are for cars that are some 3-5 years old and now have suspect transmission issues, safety system issues etc, you couldn't have said anything of this nature was in anyway corollated to the first 90 days of ownership.
Good post! I agree 100%
Waiting for the 3-year score.
people buy new car every 3 year?
@@dfsdh432v9 I don't, but it gives you a good indication of what is going to show up. And yes, many people do. I tend to drive my cars until wheels fall off.
Why am I a keyboard warrior if I make a comment? Love your channel. You guys are super knowledgeable, and I trust you for my information on what happens in the industry.
While the number of problems per 100 vehicles sold is interesting, cars can have major issues or minor issues. I've taken cars back to the dealer for minor problems like rattles and a faulty window switch but some people experience major issues with the powertrains. The devil will be in the detail, which we're never going to see!
Range Rover???? Top 3... The list just lost all credibility with me there
As a RR owner i can confirm its finding are correct! These newer ones are built like a tank
I head that 8 out of 10 Rovers are still on the road. But the other 2 made it home.
Range Rovers are always clean because they just came from the shop for repair.
Great report and really enjoyed it!! They're really going to be a lot of haters LOL... Great work guys 👍👍
Glad you enjoyed it and yes there will be a lot of people who disagree with the findings.
I think JD stands for Jack Daniels, and they were 3 kegs in when they made this list
😂
Unlike Consumer Reports (who only surveys their subscribers, a LESS-THAN-IDEAL representation of the buying public), JD Power contacts random, VERIFIED, vehicle owners. Thus, JD Power survey data tends to be the most accurate available.
You guys always wear the nicest watches and deliver insightful commentary
Not surprised to see Chevy up there. Several of my family members have them and they've been reliable and trouble free.
you work for chevy?
Very interesting. Some surprising outcomes, and very interesting to see no Hondas in the top list. I wonder if that is a true reflection of Honda dropping some in QC
Interesting to see how the "perceived" quality stacks against the actual real world tests.I would have never guessed Chevy would rank as high.
Quality can be interpreted in ten different ways. This is only one of them.
I am shocked that you guys referenced and trusted JP Power quality study.
A and Z work every day studying the industry. They are intelligent and reasoned. What do you do?
Exactly
y'all are spot on with your KISS advise
My 22 Lexus NX quality is well in line with this report. Thanks for sharing.
That stink might relate to adhesives used in the cars and VOC (volatile organic compounds) off gasses from the upholstery. These used to give that familiar "new car smell" but the previously used adhesives etc that released a mix of VOCs might have been replaced with new materials that release a stink, not the "new car smell" we all loved.
Appreciate the video but zero confidence in JD Power rankings. Saw a recent quality / reliability scoring Tahoe / Suburban at the bottom yet top on this list????
Initial quality study and dependability (reliability) study are 2 different things.
Have enjoyed 100s of your videos. No defects, no smells. 😊
Surprised that the score for Dodge was by far the worst in the survey simply because they've been making most of their models for so long. I wonder if the Hornet is off to a really rough start and that's dragging down their score.
Take these reports as entertainment. If you're seriously basing a car purchase based on a JD report you are entertaining someone else. LOL
great comment I don't like it when someone calls me a key board warrior
THIS
It's another information source. Certainly wouldn't rely solely on it, but worth factoring in amongst other sources.
As a previous owner of two new BEVs (2020 Kona EV & 2022 Ioniq 5 EV), the lack of timely software updates is a sore point regarding ownership. The adoption of new technology to minimize air drag at the expensive of reality is another. Nothing like a frozen door handle or charge port. At least with charge ports, some manufacturers now use heaters. All door handles will freeze but to have designs where you can't even grab a handle isn't wise.
You really had those issues? I ask because I've never seen any complaints about this in Kia EV forums, but they're always cited as _possible_ problems 🤷🏾♀️
For your consideration: Honda Civic VS Toyota Tercel. Back in the day, I read the Lemond Aid Guide. Consider that The Civic had sporty variants and was very popular with teens who liked to turn them into BOOM cars with stereos and also liked to do donuts in them. The Tercel was ranked 1st the Civic ranked 2nd for reliability. But the Tercel was a "granny car" - no young guys were buying those things. The Honda got driven and driven hard. Indeed, you could make that case for the Mustang and Camaro (both of which I recall doing quite well in the Lemon Aid guide - in fact, better than many if not all of their other cars). My point is that we must look at the way the car is likely to be driven and how well the owner will do the upkeep. A granny car is likely to be babied by the owner more than those 17-year-old Civic owners trying to drift the things with a lead foot.
How will a Mustang hold up if you drive it purely as a GT car and never take it to the track? Always do the maintenance. Maybe that 3.5/5 goes to a 5/5. If you drive the Tercel like a Civic Type R - maybe it croaks at 80,000km. My dad was that annoying slow driver always puttering at or slightly below the speed limit - always did the maintenance early. We had the atrocious train wreck Ford Aerostar (notoriously unreliable) - well we never had a problem. My point - the type of people who buy Toyota/Lexus are "probably" the type of people who care about reliability and will do the maintenance - the type of people buying the Koreans or Americans (and certainly not the German brands) placed reliability high on the list so they may let the maintenance lapse a bit and perhaps that's why the cars wind up not being reliable? I mean if you can't afford a Corrolla maybe you buy a Mitsubishi Mirage - but if you can't afford the car - you might no be able to afford the maintenance.
I want to see the full breakdown of “problems”. Does a blown head gasket equal a failed tpms sensor?
Are you sure you don't have the list backwards? instead of the top three they're the bottom three?
It would be interesting to see a line graph of the JD powers quality results overtime say the last decade or two. Your comments suggested some brands consistently stayed below average. While some brands are rising. This type of graph would illustrate that well with different colored lines representing different Manufacturers.
Fortunately, during the first two years, we didn't have any repairs needed on our Hyundai. However, regular maintenance has cost us a significant amount of money. The first annual service was €186, but the second recent one negatively surprise us with €312. Both services only included the required procedures according to the warranty conditions.
By the way, regarding the new car smell, the previous generation of Honda Civic seemed to have a strong unpleasing initial interior odor, reminiscent of a dollar store.
It's best to shop around for service rates. Dealers can set there own rates.
The dealer near me charges close to double so I go to a different dealer.
All I know is my 2019 VW GTI has been, to date, problem free (with maybe one recall, but no operating issues thus far). Touch wood it continues. Maintenance from the dealership isn’t cheap but if preventative maintenance helps in long run, I’ll do it.
I sincerely hope I am wrong. But I have serious doubts about this J.D. Power study.
This is an initial quality survey of actual registered vehicle owners. This is not a long term reliability study, JD Power also does that and the list is different.
Thanks for sharing this information from 2024 JD Power and from my favorite 2 car reviewers. You forgot the Coffee.
I am not buying this rating system - 90 days - it's nothing.
What counts is after the warranty is over.
I am surprised to see how many Chevys on the list. I would not touch a Chevy that has been built the last 10 years. Every video about Chevy I see on TikTok is where they are needing the lifters replaced in the engine or an air conditioner has stopped working.
Note this is _Initial_ quality. Unless you turn your car over every couple of years, pay attention to _Long_ Term reliability. The list would be very different.
Yup...that is way more important!
The initial quality surveys matter to me because of experiences I've had with dealers, attempting (and failing) to have annoying new-car problems fixed. I give more weight, though, to Consumer Reports' owner surveys. I'm surprised to hear the positive remarks about Chevy. Regarding "new car smells," I once bought a new Acura that made me literally sick during the first two weeks from the "outgassing" of interior plastics, while I remember loving the unique interior smell of brand new Saabs.
Interesting how these rankings are so differently from Consumer Reports rankings. I track both.
CR tracks (or tries to) problems over several years; not just a short amount of time.
99! Looking forward to 100!
Surprising 😮 thanks for the information 👍
I love my 2020 XT6. It's at 50k kms now and has been pretty reliable. There are stories though of a bad batch of them in both the 2023 and 2024 model years. The problem for a lot of manufacturers is that there moves to bring the supply chains closer to home have resulted in changes and when you make changes, you introduce an opportunity for components that don't measure up. Car makers will get over this hurdle but it's certainly odd to see cars in the fourth or fifth model year suddenly have more problems/100 than in their first few years.
The should be called The Initial Customer Experience Study. So many things are unrelated to quality. The top 3 issues prove my point, false radar warnings, ACP and AA issues and too many controls built into screens. Most are not quality related. While these things may be important and of value, most people want to know how well it’s put together and how long it will reliably last.
The smell of a new car is usually "off gasing" of the interior materials such as the plastics used. And they can be harmful as well as toxic. Causes minor headaches too.
Great channel BTW 👌🏾💯👌🏾💯
Interesting! GM is rocking the initial quality! Who would have thought! We own a GMC Denali Truck and….we love it! The Duramax is the thing we love the most….power and silence while towing….and an amazing experience so far…they say it’s the Cadillac of trucks??? It is!
Will never trust this study. 90 days is a horrible way to assess long term reliability. This list should not get any media coverage. 3 years should be the minimum as most leases are 3 years and also most people will keep a car longer than 3 years. And all the top 90 day vehicles are notorious to break down or have major mechanical issues after three years. Definitely would never buy anything long-term, Stellis or Hyundai and Kia as they are known to struggle past 100 K. Data backs this up.
You missed the point of this study. It's an early customer feedback snapshot for manufacturers. Though they do say it correlates rather highly to long term dependability. But JD has a separate 3 year dependability study, as mentioned in video.
@@jimsomerville3924 I didn’t miss any point of this study hence why I commented the way I commented.
Happy to help Kia out with my recent survey.
Two Comments. From my experience selling vehicles and working with dealers on SSI and CSI, Luxury Buyers, especially those who have driven luxury for a while, expect much more and are more picky. They expect and feel they are paying for perfection. Regarding smell, the problem is most manufacturers set their HVAC default setting for cabin air recycle versus pulling fresh air from the outside. So on a new vehicle, it is recycling the new car smell which can become overwhelming. The second smell issue caused by this is the vehicle smells like bad body odor after a while because the air cabin filter does not get refreshed with outside air. Sales Consultants either don't know this and/or don't tell the customer how to correct these smell issues.
Great video. I was amazed at the rise of domestic brands.
When you see alfa romeo in top 3, it's time to run away...
When we review an Alfa Romeo, so many owners chime in saying their vehicle has been very reliable and they are thrilled with it.
As a Kia lease buyer I'm interested to see where this company sits in the listings!
They definitely sit FAR up in the list for stolen vehicles and blown engines... 😆
Interesting that the Santa Cruz that has trailer wiring harness issues and can't tow safely currently is #1. As for the 3 month translating, it obviously isn't fail safe, I do remember a certain Chevy coupe in 2002 getting the award, followed by an absolute crash in long term reliability before 3 years - as always never trust first year models!
lots of questions... what's the sample size for each brand and model? why are there some categories with only 1 or 2 vehicles? why don't they make sub categories for severity of the issue? I don't feel like any of this data really means anything tbh.
Any survey that has Ram, Chevrolet and Kia before Toyota and Lexus is wrong
😂😂😂😂
I'm currently looking at an NX for my next car and this, combined with the recent Toyota recalls, is making me think twice.
The NX is excellent and comfortable.
Lexus is in the same spot as last year's results and Toyota has actually improved slightly.
90 day ownership? I think if you had after 5 years of ownership that list would be completely different.
Interesting findings (probably contradicting)… Some of those so called “high quality” brands have very long cycle time at the dealers’ lot… As if JDPower suggests that there’s no or very low correlation between car quality and sales number…
anyway as always, great video guys!!!
The problem with these studies is that a panel shaking is an incident and the engine catching fire and killing a family is an incident.
Many of the winners are simple because being called in for a software update counts as an incident if there are no OTA updates (and depending on how they count it maybe even OTA updates count).
I wish they were separated in to safety issues, usage issues, and minor issues.
They do. JD Power tracks by repair categories. You just don't see that data for free.
@@katalysis they also don't filter them out for lists like these, so there is no way to tell if something was a software update or something was the engine falling out.
So only Kia make a minivan? Wonder how Toyota and Honda don’t appear higher ? Wonder no more. RAM at the top but they are the only 1/2 ton truck - did the F150 and Tundra suddenly disappear?
I am not a fan of JD power or car and driver, but as a Range Rover owner for the last 10 years I will say that I have not experienced the reliability problems. We also own several VW AG vehicles, VW, Audi and Porsche, and also have not had reliability issues. I’m glad we never listened to the anecdotal evidence so many people who probably aren’t owners, yap about in the comments
I expect a lot of ‘opinions’. Mostly from fanboys, misinformed, bias etc. individuals. But most importantly… from people who DO NOT own a company that does automotive testing, consulting, publishing, marketing… and more. I don’t necessarily agree or understand how they arrived at their results… but they did. And until/unless I create a multi-million dollar corporation that has existed for YEARS, … I might never know. I use their information as a ‘loose guide’… akin to how I use/read Consumer Reports magazines. Thanks for the video.
People can say whatever they want about JD Power being bought and sold by OEM’s. The fact is that people still follow what they recommend heavily and brands leverage that.
I would much rather rely on CR published survey results. no vehicle production run is 100% without faults but the CR results are a good indicator of probability of faults. PS. even Toyota the CR darling does not get highest CR rating these days on most of their vehicles. too complex!
Difficult to put any faith in this study when the same manufacturer (Stellantis) has the highest (Ram) and lowest (Dodge) Initial Quality Brand Ranking!!
I'd stick with Consumer Reports for overall vehicle reliability info.
We have a 2015 Kia Forte LE we bought new, its been largely trouble free. Probably the most reliable car I've owed in my 50 years as a car owner. Worst cars are all Chrysler products, worst of all being a Jeep Patriot which we sold at 50,000kms a year after the warranty expired. Total garbage. Looking to buy a used Miata.
Nice choice on the Miata. They are a wonderful, albeit impractical, car.
my brother got 2020 hyundai and ALREADY burning OIL!
less than 20,000 mile.
I don't put a lot of faith in JD Power the real test of time is reliability over the time of ownership .
Cute jacket, Andrea. 👍
It's more like a list of what not to buy.
Exactly!
SURPRISING NO TOYOTA, NO HONDA, NO MAZDA MIATA
When did the Maverick and Santa Cruz become mid-size?
How can Cadillac and Chevrolet have such high scores with GMC below average? They're built in the same plants (on the same assembly lines even). Sampling issues? Do GMC buyers have higher (unmet) expectations than Chevrolet buyers? Very curious.
Its why I like some of the BEVs with more traditional buttons for controls. Like the Polestar 2 and Volvo's based upon that platform (aside from the tablet being the hvac, but its easy enough to learn to just use the google assistant to control), or the earlier version of the BMW i4 (as the newest version ditched the more traditional, sporty, console shifter for buttons. Boo on BMW for that boneheaded decision), or even the F150 Lightning with the smaller screen. They're simple to operate, with such a minimal learning curve to get used to.
I’ve seen that JD Power quote almost verbatim somewhere before - probably on a past initial quality report. I think they just sent Andrea the standard marketing blurb
CMON , 1st 90 days ???? what about when the new car feeling wears off and all you have is the monthly car payment !!!
These replies are always to be taken with a great of salt. What was the sample size of each car? Surprised Toyota dropped so much? Has the If its an initial quality study, how is the removal of the turn signal and wiper stocks in the Tesla relate to quality?
Well, how can you have stalk issues if their are no stalks.
Toyota has actually improved, not dropped compared with last year's results.
@@ytj22 Still very low...
My neighbor owns two Alfa Romeo Stelvios with no problems with either vehicle. They are gorgeous! My new Jeep Grand Cherokee Summit Hemi (2023) has been flawless, but there are too many electronics that I don't use. That said, I would buy this Jeep again!
The biggest surprise to me is Chevrolet. Having owned 3 Chevy's in the past, they were just so bad (the last was a 79 Chevette, or as I called it, a Chov-It). I vowed to never to own another. Maybe I need to take another look.
1979 was a very long time ago. How can you even begin to compare today's Chevys with those?
The EV customer complaints could also be user error. Everybody's learning 😅 I almost went to the dealer for something I thought was a charging issue, but I just had some settings wrong. Oops lol. I imagine they check out whatever is brought to them regardless, and educate some customers afterwards.
Do, how much did Stelantis pay for the #1?
Great show lots of information, rug gives off lots of smells of chemicals from manufacturing. Just put a new rug on a staircase and it gave off a smell for about a month. 🥴
I usually put around 100k miles on my cars. I’ve had German cars that were huge money pits BUT my most reliable car ever was a German car, yes even better than our Honda ‘s and Toyota’s from the 90’s. I just focus on not buying a new generation product. Wait a yr or two.
The Range Rover owner must of had a Toyota motor swap or maybe it spent its time on the flat bed heading to the service bay.
Really? So this guy at JD Powers is saying a 90 day data of good scores will translate into three or more years of reliability? Then a Korean car will be more reliable than a Japan make? Good luck with that one. So a Sonata is a Camry? Fascinating! Recalls are just imagined? No study now past three years? I will say the styling of Korean cars has improved 1000% over the latest decade or so. If it is ever fact that they match makes such as Honda, Toyota and Subaru, for long term quality and reliability, we all should be impressed and consider them. Oh, also matching safety. Which model compares to an Outback or Volvo wagon, made in Korea? The Impreza safety, in the real world, compared to ..... I mean to say, in the real world the cars can be involved in accidents.
I guess you never learned statistics. He said they correlated. Correlation does not imply causation.