I got a power smart snow blower 1 month ago, we haven't had much snow so I only used it a couple times and the at first it worked fine, the third time however the auger wouldn't turn at all and there was a burning smell. I was told by Home Depot I couldn't return it because it was past 30 days (Dec 7 to Jan 16, so 35 days 🙄) and was told to call the company for the warranty. I tried to call all day, I wait on the phone line, and then when it's my turn I get 'there is no one to take your call, goodbye'. I emailed the company but no response. Even if I get through and they fix it, I don't know how long that's going to take to fix and I'm going to be blower-less for the snowiest part of the season. Absolute garbage. One month. This thing lasted one month where we didn't even get that much snow. Extremely frustrated with the product, and also disappointed with Home Depot.
Bought this from Amazon. The auger does not turn and it is fresh out of the box. The company's customer service is abysmal. Left me on hold for 18 minutes the hung up on me to close 15 minutes early. They do not accept returns, either.
What kind of gasoline is required
I got a power smart snow blower 1 month ago, we haven't had much snow so I only used it a couple times and the at first it worked fine, the third time however the auger wouldn't turn at all and there was a burning smell. I was told by Home Depot I couldn't return it because it was past 30 days (Dec 7 to Jan 16, so 35 days 🙄) and was told to call the company for the warranty. I tried to call all day, I wait on the phone line, and then when it's my turn I get 'there is no one to take your call, goodbye'. I emailed the company but no response. Even if I get through and they fix it, I don't know how long that's going to take to fix and I'm going to be blower-less for the snowiest part of the season. Absolute garbage. One month. This thing lasted one month where we didn't even get that much snow. Extremely frustrated with the product, and also disappointed with Home Depot.
Bought this from Amazon. The auger does not turn and it is fresh out of the box. The company's customer service is abysmal. Left me on hold for 18 minutes the hung up on me to close 15 minutes early. They do not accept returns, either.