8 Client Objection Responses in 8 Minutes (Lightning Round Role-play)
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- เผยแพร่เมื่อ 6 ก.พ. 2025
- What are the 8 most common customer objections and how to respond to them. Lightning round of customer role-play w fan favorite Mo Ismail. This is a fun new format we are trying out. Let us know if you want to see more like this in the comments below.
Chris - / thechrisdo
Mo - / moismai
00:18 - 1 - Client is debating to hire you or hire someone full time.
00:55 - 2 - An attorney who represents himself has a fool for a client. Tell me the problem. Tell me the solution. Don't tell me both.
02:34 - 3 - Too expensive! Why are you more than everyone else?
03:18 - 4 - Client is interested, but doesn’t want to commit to a multi-month contract.
04:07 - 5 - Not ready to make a commitment, the client asks for documentation to decide later.
04:50 - 6 - The client says, “I just need a __________”.
06:02 - 7 - Client is looking for a “good deal”.
08:01 - 8 - Proof? I need proof.
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“Only if you want the answers” LOL
Pls more
@@Moismai Let's suppose one of your workshop participants recommended the workshop to his/her friend who is a Sales Manager.
Client: What measurable outcome will the reps be able to improve after they finish your 90-min workshop?
How would you respond to that?
It would be equally awesome to hear how the guru, Chris would respond to this?
@@RahulGupta056"What measurable outcomes would you like to see?"
"Before I send you a document you probably won't read, are we at least on the same page as far as deliverables and price are concerned?" Brilliant!
It would be good to have someone outside of The Futur who owns/runs a business to get a more realistic debate and responses to Chris.
Mo doesn’t work for the Futur. He runs s business.
@@thefutur I think it's more about "someone who's not friend with The Futur or Chris". Mo is cool but we've seen him multiple times, he knows you so he won't be too hard on you, he won't put you in a bad position: like people said, he's not very combative here. The same video with someone really trying to hire someone, using those arguments, trying to win the debate for real... that would be much more better. Afterward, if we could have the feedback of this "client", telling us how he felt about that kind of talk, it could be really nice :)
Well I'm in France anyway so most of the tips can't be applied here (different mentality and way to do business) but I still learn a lot from it.
Thank you so much about those video, sorry to be so harsh and so demanding when you're doing such a good job already!
I am in India, I feel the pain of cultural/societal nuances in business.
I asked Chris once that I try principles of WWPM often, but I still have to pitch sometimes to win.
He said: They are guiding principles, you have to figure out a path. Its like a game of chess.
I have been able to grow my business significantly using the PRINCIPLES of objection handling presented by such valuable content by @thefutur.
I agree; I like the tips but I doubt he talks to new clients like that.
@@Lag2501 i want futur to reply to ur comment and see how it goes. Im looking forward to it
I love how most of Chris’ responses were coming from a very empathic view. He was not trying to fight off the client or sell himself harder. Instead, trying to understand where the client was coming from and giving examples he could relate to. Great content as always, guys! ❤️
"No proof but you can take my plan to somebody else...."(and see how that works for you) ... classic!!
This is absolute gold for service business sellers...I am a dentist and i am going to watch this video 50 times and apply it like hell!!!
Great content..thanks!
The way Chris makes closing a sale effortless makes me sit up to learn more. I know with practice, I’ll get there. Nice 👍🏽
practice. it's all it takes.
Just one word - AMAZING. This has to be the best video ever done by 'The Futur'. Sleek, clear, and full of power. Loved the rapid-fire roleplays. Chris and Mo get the job done beautifully. Whoever came up with this concept kudos to that person. ❤️❤️❤️
Credit to Mo.
@@thefutur Kudos Mo. I remember Mo in one of the earlier whiteboard sessions and Mo now. Transformation is incredible. And Chris is mindblowing as always. Hats off guys! Looking forward to more such videos.
Exactly
These are recurring questions we have to answer for almost every client. Thanks for the role play with answers! Brilliant!
Another excellent delivery, I love this format of mentally preparing you for all scenarios that can happen during the negotiation. Takes away all the mystery! This is like watching Picasso paints Chris. Thank you sincerely!
Thank you
There has never been a video that has deserved a like, comment and subscribe.. 1 step further I'm sharing it with my teams and this is going to be the basis of our role plays. Thanks for the continuous FREE value. Regards from Uganda 🇺🇬
Absolutely loved this. Please more short content like this- this is perfect.
Me too, Karen Mole. Great 👍👌content.
Yes! I agree!
Yess this is amazing!
This format was incredibly effective. The text laying out the concepts implemented in each round were especially helpful for me. It really solidified the strategies in my mind.
2:48 - "I'ts just my rate".
GOLD! Thanks for that! :D
You’re very welcome
This is a brilliant format. A lot of strategies for a lot of different situations boiled down to a 9 minute video. Two of those even helped me to seal more deals this week. It would be great if you could do more of those going forward!
Congrats.
I make sure to watch a handful of these videos as as a revision before walking into any client meeting ! Thanks once again Futur Team !
You’re very welcome
Been consuming your content since 2018 and this is the second best so far. Absolutely love it!
Thank you 🙏
I love this, and lots of gems in this. But can I suggest one thing? Ask a real client to play Mo. Mo is not a buyer, so he cannot twist and turn like a buyer would. That will make this so much more realistic
Thanks for the video!
That last one just saved so many of us who are starting off.
This format is gold! ⭐️
It really all comes down to CONFIDENCE.
Thank you Chris. There has to be a conviction in person’s subconscious mind: that he/she doesn’t need that client! All our reality streams from that.
Many of us grew up in a family where parents took that confidence from us and created a set of beliefs of inadequacy and fear. Getting rid of these false beliefs is a long and painful process. You have found the way. Thank you for sharing all your ideas.
I'm so happy that the futur is at 1.4m subs! I remember when you guys were at 50k. You guys helped me a lot and not just in graphic design
Thank you
Damn, Chris. Your confidence level is through the roof. Looking like a king sitting on his throne.
I’m too slow. The bell is rung far before I would ring it. Aside from me being slow, Maybe this is because Mo already knows what the right answer is? He’s not being too combative IMO. Appreciate the video men.
What I think is Mo is has been pre-qualified.
He knows Chris can bring him X result.
He's already a warm prospect.
He won't be all that combative compared to when he is a cold prospect.
Definitely agree to both the comment and reply. I also felt slow watching this video.
Seemed to me like Mo was thinking about how he could continue to object. But couldn’t find a logical argument and had to admit defeat
No one is going to refuse something they really want when the offer is fair
Bell is rung when the client already lost his argument.
He rung the bell when Chris exposed the fake argument.
Amazing Rounds. I haven't yet started providing a service by myself yet, have a 10-7 job.. what I've learnt from here, this channel, was enough to push me to visualise "The Futur" I want. Thanks for that..
Glad to hear Devyani.
AND HERE another Great One Ahead ... ❤️ Thanks Chris And Team Futur for Ur Years Of Teaching ❤️
You’re very welcome
7 Minutes To go ❤️❤️❤️❤️❤️
Objection handling is so valuable to see how it works!
I rewatched this 3 times. I love the short, snappy format!
Glad to hear
I love this. Objection, answer. Although a quick fix is never the right path to perfection, this sparks better attention to content. I look forward to seeing more videos of this nature. Fantastic gentlemen!
Absolutely loved this quick lightning Round Role-play.
I love the 'lesson' parts! I could immediately apply nr 6 to two situations I was recently in myself, and it was nice to see my own intuition being expressed so elegantly in a sentence. Thank you!
But for the sake of intellectual integrity I need to point out that Mo didn't have any objections because he didn't have a real scenario. This was an empty conversation.
Chris 'destroyed' every round by just asking for the specifics of a project, which Mo didn't have, because there was no project.
Is there a chance you could run through a real scenario that Chris has actually been through? Surely he could spin some argumentative points from jobs done, perhaps even 'ironman' his opponent and then show how he won the client over.... or he could even take a completely new approach!
Either way it's great fun to watch Chris' genius at work. Thanks for the output of great stuff! Loving it!
One of the best videos on the whole channel
What was most helpful to you?
@@thefutur every single one of the responses was valuable, and everything in under 10 min makes it even better.
You guys are my heroes! You provide such a great value in your videos I enjoy watching your playrolls a lot. Also purchased the 6 sichrotes course from you already and we're receiving a lot more value there
Watched so many of your videos and I can conclude one consistent thing: Whenever talking/negotiating with a client - it's always better to speak from a "I really don't need this project/client" - type of perspective.
In reality many of us really need that quantity, therefore it's pretty hard to talk to potential clients with that confident attitude.
So good! Love it!
8 instand Tapouts.
Thank you for your work!!
Our pleasure!
I like how you cats are are always grinding. I have seen a ton of your vids and you guys deliver, I get impressed on how you press. They're informational and interactuar. Keep up the great work habit. 😎
Thank you very much!
Is very help full❤️❤️❤️ this video is first video which dose not make me bore!
I'm so glad!
I love you Chris!!!! Changed my life. And continues to do so.
Thank you
This was amazing and Chris’ responses were so simple. I need to save this video to always be able to come back to and learn from
just put the video on infinite repeat when you go to bed. it'll seep into your subconscious and you'll become a sales ninja.
@@thefutur I’ve actually done that at times. Surprisingly helpful.
Wow, I'm looking to get into freelancing and/or launching my own agency and this video is straight to the point and just perfect. Thank you guys!
Thank you
These videos are life savers... Thanks guys. Really appreciate them.
so disarmingly simple - fast-paced learning is great! you guys are superb. Bravo guys, bravo!
Thanks! 😃
Perfect, straight and respectable answer
This was super fun!! Thanks Chris and the team! Blunt forcing confidence and smooth negotiations to undervalued designers 👌
Holy sh*t!!! OMG this was SICK, ridiculous, dang Chris how did you get this good to know what to say and when to say it? Wow this was FIRE!! Thank you so much for sharing….
my pleasure. just 25 years of practice.
@@thefutur wow it really shows. Thank you for sharing.
Love this guy. Settle, calm, logical and confident.
It would be interesting to do a roleplay with someone that isn't a designer or in the industry. This guy is ringing the bell because he already full well knows the value. It would honestly provide way more value to us if you just got a real business owner not closely related to this industry, whose busniess actually would benefit from what the discussion would be on. And roleplay as if they totally are talking about getting this done for their business, but they just don't have to buy anything at the end even if they say yes at the end of the roleplay.
we have non designers doing sales call w/ us on Clubhouse all the time.
Chris is in a BOSS mode from the first round. that's another gold guys. thanks
Love the way Chirs handle all questions, As a designer, I also face these types of question from the client now I can answer them in the better way:)
These were EXCELLENT
Totally love it!!! MORE PLEASE!!
DANG! I was screaming as I was watching this. Chris, your responses are spot on! That your brain works that fast and can hone in on the questions that gets Mo to think (or hit the bell) is worthy of dissecting.
How to think faster to ask better questions?
toni, we can do a call on this inside the pro group.
This is great. Please make more of these.
More please. I watch this video about five or six times now. Going to use it the study. Sent it to a whole bunch of other people too
Thanks for sharing Dennis.
I really like this format Chris, thanks mate and well done to you both...
Glad to hear
Your wisdom and content is so valuable. Thank you.
Glad you think so!
These roleplays that chris does are great. it shows what practice to your craft can do over time
Thank you
These are the best. There's so much learning packed into this short time span. More, please!
The skills you give on having an agreement before an estimate is given is great and you’ve articulated beautifully selling without selling. I’ve always had this philosophy and done very well, but how you do it seems like it’s much more effective. 2 and 7 are price justifications I love using and probably close deals more often than anything else. I’m just beginning to watch the channel and feel there’s a lot to learn.
Thank you
Loving this segment, thanks a lot.. really need it...
objection 4 is so important! Literaly will be so happy if i saw this video few month ago. The stress part is real, even if the deadline initially described as "possible to extend" due to internal factors.. and the client agrees with that
This was super helpful can't wait to see more amazing and useful content soon. thank you so much all the way from Nepal:)
This format is awesome! Learned so much and have a lot of conversation topics to ponder about now. Thank you the Futur!!! :)
Thank you
You are truly a perfect guide. Thanks
Liked. Commended and I am already subscribed. This was such an enjoyable format!! How much practice, and experience you need to have before you can just sit back and give these answers. Looks easy when you see a pro do it. Mo, you're good sport! Love your style too!
Appreciate it
this comes off as a bit cheeky but in a good way. It really makes you think in ways to bring out the real reasons as to why a client would decide to work with you and help smooth out bumps in the future.
Wow just loved this roleplay to the core, i loved Chris's Attitude❤️ ha ha best ever roleplay. Thank you so much for sharing these valuable tips 🙌🏽🙌🏽
Aaah yes, the roleplays.. Brilliant as usual. Love the vibe. Thanks to you all!
Only comment up here they forgot to like. A very supportive one too ☺️
By far this is the best TH-cam video EVER.
Loved this!! Please do more
6:03 This objection is always funny to me. What I say is "head over to an Apple store and ask for two iPhones and pay for one". If they're objecting about the price, I'll still use the Apple store example. "Tell them to reduce the price for you"
This was so good!
The incredible thing is that people actually come into the Apple store and do ask for 'discount'.
Powerful role play!!! Enjoyed going through this
Loved the video, please make more videos like this on objections 🙏
You were very confident 🔥 i also wanna be that much confident 😎
A pity this video has only 80k views!
The roleplay was a bit unrealistic (clients don't give up like this) , but great for educational purposes and the "learning outcomes" are very much on point.
Thanks!
Thank you very much!
- You're pretty expensive, Why are you more than everyone else ?
- I know why, but why do you think I'm more than everyone else ?
if "expensive thing" was a fake objection, he would start selling himself why you worth it
Awesome stuff as usual 👏🏽,
Please do more role plays on tackling and overcoming those.
Will do!
Whoa whoa 😳 this was a Golden experience. Thank you for this
Ohh my god Chris Do absolutely genius 👏🏻👏🏻
What a confidence in the last objection
Stunning. Pretty excellent. Thank you very much.
Cool video as always! I feel like he hit the bell too fast on some. Anyway I imagine that emotionally it's hard to keep debating, considering the experience of Chris, the audience, etc.
Really amazing!! Ive been going through these role plays with my entire team anf i must say it has imroved us individually on how to engage wkth clients
another quality video. 6:47 = great shot, really liked this framing. I would add a little more of this in the next edition of this series! ♥
you like the wide shot?
@@thefutur absolutely! When I saw it, my first thought was ...ahhh too bad they didn't use this as the master shot a few more times in this video. Composition / staging / framing works extremely well. Not sure if it was intentional but Chris & Mo leaning back on those chairs adds even more flair to this shot. Props to the team/or person staging / shooting these vids, the set value is as golden as the content itself. ♥
So good! Would love to see more of these 🙌🏼
loving this new type of content ! pills of 1min are so amazing as well
Thank you Mirko!
Amazing channel always show quality of content💰👍
One of the Most useful 9 minute content in TH-cam 👌
Superb video! Those Role-Plays are of great value, love them!
Glad you like them!
WHHAAAAAATTTTT!!!!! This is Really CRAZY!!!!!! Chris just gave such POWERFUL CONTENT for FREE which other Coaches / Consultant are not even able to give in their Paid Courses / Coaching. This is totally Insane!!! @The Futur You Guys are AMAAAAZZZZZIIIIIIIIIINGGGGG !!!!!!!!!
Thank you Arjun
PURE GOLD, one of the best futur vid
NICE. Love your videos - love what and how you teach.
The moment client asks "Why are you so expensive?" is the moment the service provider knows they are doing great branding job. If the client had the real expensive perception, they would not even contact the service provider.
This was genius! Loved it, super helpful!
Great interpretation Chris thanks for doing this.
THIS IS GOLD. Thank you Chris
Loved this! Definitely need more like it
Thank you Chris. This is awesome
I wish I had seen this just over three years ago before I ended up caving on pricing for a consulting project that later turned into an extended full time gig. Won the projected and delivered the result, but being aware enough to use these kinds of responses would have saved a lot of frustration and resentment.
The amount of valuable content 🙏🙏
"When you have someone who is less assertive than the other, the less assertive one will just ring the bell whenever the other answers."
I feel like Mo was convinced too quickly. Most of the clients I speak with would stand their ground longer. Especially in "send me the follow up" and "I want a good deal" cases