When Client Says "Your Price Is Too High"- How To Respond Role Play

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  • เผยแพร่เมื่อ 25 ธ.ค. 2019
  • We've broken down all of the steps in this article 👉 bit.ly/negotiating-w-clients
    How do you respond to clients when they say "Your price is too high?" What do you do when the client and yourself don't see eye-to-eye on the budget for a project? In this video, Chris and Mo act out a role play scenario where Mo is the vendor and needs a video for $1,000. Watch to find out how Chris navigates this obstacle knowing his minimum level of engagement is $4,000.
    Watch the unedited live-stream here:
    • Deep Discussion With C...
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    Mo Ismail
    Mocs Media
    www.mocs.media
    #TheFuturRolePlay
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ความคิดเห็น • 2.6K

  • @thefutur
    @thefutur  3 ปีที่แล้ว +156

    Do you want to read more about this? We've broken down all of the steps in this article 👉 bit.ly/negotiating-w-clients

    • @gaozongyang2455
      @gaozongyang2455 3 ปีที่แล้ว +3

      Thank you for breaking the steps down!! 🦋

    • @horoshuhin
      @horoshuhin 2 ปีที่แล้ว +2

      i think its a good therapy to post this video every 6 months to remind ourselves to learn and practice the game. forever GOLD. thanks guys

    • @Nick-qj7ym
      @Nick-qj7ym 2 ปีที่แล้ว +1

      4:20 "That's gonna take a long conversation." That convo would be 30min max. I would be convinced that 30min of your time discussing what I want is worth a couple extra grand.

    • @zrowedaartistviews2278
      @zrowedaartistviews2278 2 ปีที่แล้ว

      Where can I see more full videos

    • @JeffLocke1
      @JeffLocke1 2 ปีที่แล้ว +2

      I have a sad counterpoint to your profit sharing proposal. If you don't know, movie studios offer this proposal, or accept it from a client's agent, agreeing to share profit on the back end for a lower upfront contract. However, they use questionable accounting practices to hide their profits thereby never having to pay on the deal. It's why smart actors and their agents never agree to backend profit or percentages. Just a little fyi.

  • @jgiltner5056
    @jgiltner5056 4 ปีที่แล้ว +3506

    I usually say something like this “I cannot provide the level of service that you deserve at that price, if I take this project at that price you will not see the results that my clients typically see.”
    I never thought about negotiating in this manner. Thanks, I learned a lot from your video!

    • @thefutur
      @thefutur  4 ปีที่แล้ว +93

      Glad to hear J.

    • @LuiEntertainment
      @LuiEntertainment 4 ปีที่แล้ว +91

      That’s also a fantastic and classy response. Would you mind if I used it when appropriate?

    • @janieart
      @janieart 4 ปีที่แล้ว +81

      @@LuiEntertainment Yes, I do not mind. Sharing is caring.

    • @LuiEntertainment
      @LuiEntertainment 4 ปีที่แล้ว +5

      @@janieart Thank you!

    • @rotaruiulian
      @rotaruiulian 4 ปีที่แล้ว +46

      I actually find it offensive. The quality of your services should not vary by price, but the quantity - yes. When it comes to making a video, there is no other way, you do it or you don't, when it comes to photography, you just make less photos.

  • @buckwilde1511
    @buckwilde1511 3 ปีที่แล้ว +1105

    It's an old saying, "The clients that pay the least, usually end up being a pain in the ass."

    • @christinegivens9048
      @christinegivens9048 3 ปีที่แล้ว +89

      So true. And they micromanage the crap out of the process.

    • @zacharybohlman4069
      @zacharybohlman4069 3 ปีที่แล้ว +35

      I'm just starting out with consistent paid product videos and yes, I'm still at a very low price point and I can't stand some of my repeat customers and I'm too busy so I'm raising my rates and half hoping some of them go elsewhere.

    • @stone65037
      @stone65037 2 ปีที่แล้ว +5

      @@christinegivens9048 you get what you get and don’t have a fit

    • @Thesamurai1999
      @Thesamurai1999 2 ปีที่แล้ว +34

      As an artist that's so true! A client that wanted to pay me 5$ for a quick sketch ended up nitpicking over the tiniest of things and then going back and forth. While another client which I charged over thousand bucks didn't even havve any complaints.

    • @xilencered7788
      @xilencered7788 2 ปีที่แล้ว +23

      All clients are a pain, its just exacerbated because they paid you less to deal with it 😂

  • @carloshidalgo4982
    @carloshidalgo4982 3 ปีที่แล้ว +1585

    This is how I want to spend my weekends. Chilling with some high level homies in a room just role playing and scheming!!! Awesome content!!!

    • @DoffDoffinson
      @DoffDoffinson 2 ปีที่แล้ว +31

      That sounds amazing tbh. I love having back and forths like this, no one getting upset or letting their emotions get to them, just a good old mental chess round

    • @TowaBeer
      @TowaBeer 2 ปีที่แล้ว +3

      This is what we do for our clients and friends who are all entrepreneurs. Come for coffee and chat with the "Oracle" and we all level up together 🙏🏾

    • @DoffDoffinson
      @DoffDoffinson 2 ปีที่แล้ว

      @@TowaBeer Where's it at?

    • @TowaBeer
      @TowaBeer 2 ปีที่แล้ว +2

      @@DoffDoffinson We had a spot on Spadina but had to vacate due to COVID. Looking for new space again :)

    • @sammyavila5881
      @sammyavila5881 2 ปีที่แล้ว

      Hjk

  • @bigafriqa
    @bigafriqa 2 ปีที่แล้ว +147

    Thank you so much for this video. My last client not only underpaid me she gave me free meals and toxic treatment I didn’t need. I felt so used and abused. She’s a family friend and I learnt my lesson well never to do business with anyone who has preconceived opinions about me while I do my best for them. I go the extra mile and I expect respect in return. I don’t allow people to take advantage of me anymore and even friends must sign the contract from now on. This notion that certain races must take less money for high quality work is absolutely rubbish. I refuse to entertain such people because I have children.

    • @igordasunddas3377
      @igordasunddas3377 ปีที่แล้ว +16

      Doing business with any - even remote - family members is calling for headache.

    • @notleoso
      @notleoso ปีที่แล้ว +3

      Same. My Fiance is an Architectual Designer and she did a massive addition on the back of a family friends house. When she came to payment, she tried to pay my Fiance a 50% split between gift cards and cash.
      Never again would we work within family, my fiance saved her thousands of dollars but treated her horribly

    • @kevindao1103
      @kevindao1103 ปีที่แล้ว +3

      @@igordasunddas3377 I don’t even do my work of photography to family members.
      I consider that a “conflict of interest”.

    • @karmatraining
      @karmatraining 11 หลายเดือนก่อน +3

      Oh god, never do business with family. It never ends well.

    • @y2ksw1
      @y2ksw1 10 หลายเดือนก่อน +1

      I pay the service I get, no strings attached.

  • @bloodaid
    @bloodaid 4 ปีที่แล้ว +1411

    Damn. He made me want to spend more than a 1000 dollars. And I don't even want a video.

    • @thefutur
      @thefutur  4 ปีที่แล้ว +118

      then it's working.

    • @LisaLee123
      @LisaLee123 3 ปีที่แล้ว +6

      LOL

    • @lynnly2406
      @lynnly2406 3 ปีที่แล้ว +1

      Same

    • @RafaelCosta-oi3be
      @RafaelCosta-oi3be 3 ปีที่แล้ว +11

      And I don't even have a 1000 dollars

    • @rickygonzalez2356
      @rickygonzalez2356 3 ปีที่แล้ว +2

      Basically if your starting up your fucked. lol

  • @benarnoux
    @benarnoux 4 ปีที่แล้ว +929

    Wow. Just wow!! I cringed during this, because it showed me how much I fail in these scenarios. Learned a lot here. I’ll probably have this on repeat.

    • @thefutur
      @thefutur  4 ปีที่แล้ว +18

      Thanks Ben

    • @MrWatchcollector
      @MrWatchcollector 4 ปีที่แล้ว +6

      same here!!!!! i do video and photography, and make organic skin care formulations...i have really short changed myself

    • @BuiltonBitcoin
      @BuiltonBitcoin 4 ปีที่แล้ว +11

      Seriously. This video is pure gold.
      Never heard of this channel before but I’m subscribed now.

    • @AntonioMeres
      @AntonioMeres 4 ปีที่แล้ว +1

      Same happened to me when I watched it. Great content.

    • @dannywearsthecrown567
      @dannywearsthecrown567 4 ปีที่แล้ว +2

      Benjamin Arnoux it’s hard, especially when no one walks you through the process and you have to figure things out. I fail at these too, I think we just have to truly know what we are worth. It’s tough these ardent things taught to us in any formal capacity

  • @LexTalksFashion
    @LexTalksFashion 10 หลายเดือนก่อน +34

    This was so reaffirming to me.
    This goes hand in hand with “perceived value”.
    I used to undercharge because I was afraid of charging people money for what I do even though I literally went to Uni for it and have several years of professional experience (I’m a freelance fashion designer). When I undercharged, I was met with clients who wanted to haggle even more.
    Now that I understand my worth as a designer and that I make clothing brands a lot of money, I always work with my dream clients! They trust I’m going to deliver.
    To all my creatives, you don’t have to be a starving artist! The world needs what you have to offer ✨ may you all land the clients of your dreams!

    • @viditjain9358
      @viditjain9358 3 วันที่ผ่านมา

      @lexTalksFashion In the beginning should you settle for less?

  • @creativepicnl
    @creativepicnl 2 ปีที่แล้ว +1

    Well done. Without going too deep on the technical, nitty gritty specifications to what the client expects from you to deliver as a creative, literally just narrow it down to what they expect to get from it based on your input and sync up the logics with a journey they would understand. Awesome.

  • @drwrap3431
    @drwrap3431 4 ปีที่แล้ว +1040

    A client that tries so hard to not pay your price will continue to hound you on every detail and drive you insane. At the end of this negotiation, it seems like a good deal has been made, but my experience in real life tells me that a client like that is better off finding some schmuck to do his video for a thousand bucks. What if he had agreed to the other offer and stiffed you? Then you have more expenses and time in court and you'll be lucky to ever see a dime of any judgement.
    When he said his budget was $1000, I would have said "You've never had a video produced professionally before, have you?" Then go through the value of it and let them guess how much it actually costs. Then I would have told him my price is $4500, but I can do it for $4000 if he's willing to wait an extra week or some other concession. In some situations I would also offer a 1/4 length video or some other service that is only $1000.
    20+ years of sales experience has taught me that cheap clients are almost always a problem. It's better to miss a sale than deal with the back-end hassles of a client who can't really afford you.
    Great video, very thoughtfully done!

    • @thefutur
      @thefutur  4 ปีที่แล้ว +83

      True

    • @olivergilpin
      @olivergilpin 4 ปีที่แล้ว +4

      💯💯

    • @Emjayography
      @Emjayography 4 ปีที่แล้ว +18

      They always end up finding someone cheaper these days unless you are in a Professionial Market and have tons of prior content. Especially for weddings or Music Artist. I have lost several music video gigs because they don't won't to provide the money for the budget of the video

    • @alisalim3507
      @alisalim3507 4 ปีที่แล้ว +6

      i challenged a client the same, negotiated a better and worse scenario for him, he said i will think about it, definitely he will come back, i have done a lot like these, some slip under the radar though

    • @drwrap3431
      @drwrap3431 4 ปีที่แล้ว +3

      ​@@Emjayography Do you know if those videos you lost ever got made?

  • @riteshkukreti
    @riteshkukreti 4 ปีที่แล้ว +1211

    Role play is the best way of learning.

    • @thefutur
      @thefutur  4 ปีที่แล้ว +24

      😀

    • @SayLavi
      @SayLavi 4 ปีที่แล้ว +22

      I agree Ritesh. I feel like a lot of sales managers shy away from role playing because it means getting their hands dirty, but it's hands down the best way to shake the dust from the day. My team starts with 10-15 minutes of role play every morning to build our momentum and get some good vibes out in the universe.

    • @Mightythunder0987
      @Mightythunder0987 4 ปีที่แล้ว +2

      @Sylver LOL alright

    • @reprogrammingmind
      @reprogrammingmind 4 ปีที่แล้ว +2

      Upvotes from people that would rather have years of roleplay instead of years of experience.

    • @JustinCharnell
      @JustinCharnell 4 ปีที่แล้ว +4

      @@reprogrammingmind facts. There's a place for roleplaying 100%, but you don't get to Chris's level of comfort with sales in this roleplay by roleplaying. If you want to do that with an actual prospect, you need experience.

  • @Reeferal
    @Reeferal ปีที่แล้ว

    These videos are some of my favourite in the web. Especially having absolutely no marketing and negotiating background. You guys are incredible man. Really appreciate y’all sharing this.

  • @gaozongyang2455
    @gaozongyang2455 3 ปีที่แล้ว +7

    I absolutely loved this role play! Everything from start to ending. The various things that could happen and be said. It blew my mind and definitely gave me insight on how one can talk to someone hiring them while considering the work and worth of the person. ❤️🦋💎

  • @JuanitaHarrisMissHarrisinParis
    @JuanitaHarrisMissHarrisinParis 3 ปีที่แล้ว +326

    “...or you could just pay me what I’m worth and you keep the profit.” Every artist needs to have this line in their back pocket.

    • @brayanartist6233
      @brayanartist6233 ปีที่แล้ว

      yes

    • @aquaprofile
      @aquaprofile ปีที่แล้ว +5

      Which is why most modern art graduates struggle to find a job in their field right? Cause their value is so high?

    • @larrybud
      @larrybud ปีที่แล้ว +23

      @@aquaprofile No, because their demand is too low.

    • @g.v.m7935
      @g.v.m7935 10 หลายเดือนก่อน

      ​@@larrybudexactly.

    • @fc3srotory370
      @fc3srotory370 10 หลายเดือนก่อน +2

      Profit comes from under compensating for value added.

  • @NathanAllotey
    @NathanAllotey 4 ปีที่แล้ว +429

    Chris did something that many people miss, which is to LEAVE THE CLIENT WITH THE DECISION. You present options, and the client has to make a decision. Chris made it obvious that paying $4k is probably the best decision, but he didn't decide for him, the client has to arrive at a logical decision.

    • @thefutur
      @thefutur  4 ปีที่แล้ว +68

      give them options. let them decide vs saying no.

    • @elmerovero7528
      @elmerovero7528 4 ปีที่แล้ว +3

      you put the ball in his field dawg

    • @Zimboprenuer
      @Zimboprenuer 4 ปีที่แล้ว

      this is so true

    • @HaidarHavana1998
      @HaidarHavana1998 4 ปีที่แล้ว

      Lead the horse to the water

    • @ibengeuforo4848
      @ibengeuforo4848 4 ปีที่แล้ว

      Exactly, let the client come to you.

  • @VictorRook
    @VictorRook ปีที่แล้ว +53

    I had a new client ask me to update a PowerPoint presentation for him. I charged him $95. He came back multiple times for $95 a hit. Then he realized I can produce videos, design websites, and create graphic flyers, etc. That initial $95 that I accepted turned into over $5000 of work later on and a good rapport.

    • @HHH-tx9nc
      @HHH-tx9nc ปีที่แล้ว

      is there anything better than foot-in-the-door strategy?

    • @GiJoe94
      @GiJoe94 10 หลายเดือนก่อน +3

      Same, sometimes it's good to work at net loss but attract long term clients. Issue is sometimes you attract clients that use you. It's slippery slope going with that strategy straight up gamble

    • @gabriellahuerta3214
      @gabriellahuerta3214 17 วันที่ผ่านมา

      Hey what do you do for work ? I have these same skills self taught but I don’t know how to use it in a career to make money I am lost in that department. So just curious what career path you are on so I can look into it myself.

    • @abdouall7091
      @abdouall7091 5 วันที่ผ่านมา

      ​@@gabriellahuerta3214me too.

  • @alexnightray3204
    @alexnightray3204 ปีที่แล้ว +3

    I love this!! I love how both of you communicated, and there is empathy with the professionalism while laying out the facts for this scenario/

  • @mathewgrubb4348
    @mathewgrubb4348 4 ปีที่แล้ว +738

    The fact that this content is out there and free is unreal. College helped hone in my design skills and prepare me for my first job, but they didn't say you would be mass producing cookie cutter designs, feel like a zombie on the 8-5 mundane grind, and be a replaceable spoke on a wheel on a fancy bike you can never drive. Starting my own business has been the most anxiety ridden challenges of ups and downs, but I wouldn't change it for anything. The wins and loses fall on me and not things out of my control. This is the content I should have been absorbing from day 1. Thank you, it has helped me a lot.

    • @thefutur
      @thefutur  4 ปีที่แล้ว +46

      we are here for you on your journey Matthew.

    • @leowong7694
      @leowong7694 4 ปีที่แล้ว

      So true

    • @Kactapuss
      @Kactapuss 4 ปีที่แล้ว

      amen

    • @HomeStudioBasics
      @HomeStudioBasics 3 ปีที่แล้ว +9

      "but I wouldn't change it for anything." So spot on, man. I tell this to people all the time. It's hard. Frustrating. Infuriating even, working for yourself. It can create doubt about yourself and your abilities. But there's nothing else quite like it.

    • @comealiveco
      @comealiveco 2 ปีที่แล้ว +1

      I’m with you here.

  • @ArtisDesjardins
    @ArtisDesjardins 4 ปีที่แล้ว +513

    This video was well needed for people like me who are visual learners and need to see a simple scenario play out to get a better understanding

    • @thefutur
      @thefutur  4 ปีที่แล้ว +19

      Thanks

    • @whoisimaniblack
      @whoisimaniblack 4 ปีที่แล้ว +5

      @@thefutur Can you guys PLEASE make more videos like this? I was on the verge of quitting but just watching this made me feel like I should hang in a little more and try these negotiation techniques.

    • @brendanj2403
      @brendanj2403 4 ปีที่แล้ว

      @@whoisimaniblack hang in there man. Money is time, be patient and continue learning.

    • @BBD-AITB
      @BBD-AITB 16 วันที่ผ่านมา

      This is literally not visual learning though. It’s purely auditory. That’s like saying that going to a college class and listening to the professor is a visual experience. Visual would be more like reading a guide.

  • @tonypmedia
    @tonypmedia 3 หลายเดือนก่อน +4

    Thank you, listening to this was that perfect ice pick that hammered right into the right spot and now my mind has changed from here on out... Ask for your valued worth the first time so people take you more serious the next. It's been my biggest problem. "Too nice" and "trying to help"... always hurts... not anymore thanks to this video.

  • @sushimamba4281
    @sushimamba4281 ปีที่แล้ว +5

    I'm dealing with almost this exact scenario at the moment. Almost feels like you are on my team :) Thanks Chris!

  • @IrvOfficial
    @IrvOfficial 4 ปีที่แล้ว +294

    “I’m just trying to measure effort vs result.”
    🔥

    • @philipphilip5472
      @philipphilip5472 3 ปีที่แล้ว

      xactly discpline is whr average guy fails/..

  • @nicklong7442
    @nicklong7442 4 ปีที่แล้ว +390

    These vibes are so chill, and I'm learning a ton.

    • @darindial8908
      @darindial8908 4 ปีที่แล้ว

      Daniel Valentine yea same, the moves in this vid were so smooth I was smiling

  • @igordasunddas3377
    @igordasunddas3377 ปีที่แล้ว

    This is amazing. In fact that's not just about selling or buying a product, but can apply to anything negotiable, i.e. salary negotiations. Thank you!

  • @mitchellb2145
    @mitchellb2145 2 ปีที่แล้ว +10

    Can't believe how time flies, looking back is helping me refocus my strategy. Nice work bros and ladies.

  • @danielmartin7873
    @danielmartin7873 4 ปีที่แล้ว +103

    I used to think, "I hate selling!" Mostly because I didn't know how, but this video helped me to see that there's a method behind selling that can be learned. And once you learn the method, you can use it anywhere.

  • @nikonid0
    @nikonid0 3 ปีที่แล้ว +9

    I learned something, thank you guys. This conversation made me a little bit unconfortable at first, but I like how your confidence and a quick analyze of his business kept your speech consistent. Bravo

  • @dcflow7859
    @dcflow7859 3 ปีที่แล้ว +5

    Thank you so much for your incredibly valuable content! You guys are very inspiring and TRUE educators! Stay blessed!

  • @vloogle4924
    @vloogle4924 ปีที่แล้ว +11

    You can't call a Ferrari dealership and ask them to sell you a Ferrari on your Toyota Corolla budget.

  • @BluFinanceTV
    @BluFinanceTV 3 ปีที่แล้ว +104

    This is amazing, it changed my perspective towards client's budget. People actually pay more for what they value most and will contribute to their public image but never willing to invest in what generate them income to sustain their public image.

    • @syradon4051
      @syradon4051 ปีที่แล้ว +2

      Same with budget for IT in smaller companies here in my region. Firewall? Does it cost money? Bah no, it doesn't burn. Security? I have a lock on my door. Awareness traning? No sir, I pay for an antivirus. And so on. Everything has to work, but nobody wants to spend money for it 🤦‍♂️

    • @paulssnfuture2752
      @paulssnfuture2752 ปีที่แล้ว

      ​@@syradon4051 and as an IT we all get blamed for it by the employees... Trash talked by outside onlookers when something gets wrong

    • @aightm8
      @aightm8 10 หลายเดือนก่อน

      The video is clownish. Completely disregards competition. A fair price is what the market will pay, and what your competitors of similar quality will take.

  • @johnnydoe2672
    @johnnydoe2672 4 ปีที่แล้ว +94

    Wow. Instant sub. This is invaluable to anyone who is truly passionate about their work. No one wants to be taken advantage of

    • @thefutur
      @thefutur  4 ปีที่แล้ว +4

      Welcome to the Futur

  • @xenicmark
    @xenicmark 3 ปีที่แล้ว +31

    This works perfectly well if you can meet the business owner. Sadly it's not always the case. I do like that Chris explains to the client that it's possible that the client does not really need to spend that money. Very insightful.

    • @viharsarok
      @viharsarok 11 หลายเดือนก่อน +4

      Works only if you have the power to negotiate. Most freelancers are desperate for work. This is why these fictional conversations miss the point.

  • @rakshay-jain
    @rakshay-jain 2 ปีที่แล้ว +1

    I love how you kept it authentic and left the 'dont break mo' part in there instead of editing it out!

  • @edsensation
    @edsensation 4 ปีที่แล้ว +407

    Great topic but not realistic. CLIENTS NEVER GIVE OUT THEIR BUDGETS. They always say “ I’m not sure” because it’s part of their bargaining chip. They usually just want to get your price and decide from there. I wish to see a video where the caller is not part of a group but an actual tough client. Something more real. Just a thought.

    • @thefutur
      @thefutur  4 ปีที่แล้ว +139

      Know any clients that would be willing to get on the phone with me?

    • @DEPARTE
      @DEPARTE 4 ปีที่แล้ว +19

      they actually did a video on that also... getting clients to give you their budgets.

    • @thefutur
      @thefutur  4 ปีที่แล้ว +20

      @@nreekayimmortal4386 are you a client? where are you based out of?

    • @nelsonchen7110
      @nelsonchen7110 4 ปีที่แล้ว +9

      @@DEPARTE Did they do a video on getting clients to give you their budgets? Anyone can direct me to that video I cant seem to find it :(

    • @nreekayimmortal4386
      @nreekayimmortal4386 4 ปีที่แล้ว +8

      @@thefutur we are based out of India.
      Love the content you put out Chris!

  • @souleimonadebayo2131
    @souleimonadebayo2131 4 ปีที่แล้ว +10

    Sense Chris Do is waaaay ahead of his time in our timeline when it comes to the business side of design and design itself, I am so blessed with his teachings and the audience interactions with him.

  • @ONEMusic801
    @ONEMusic801 2 ปีที่แล้ว

    Great video and even better explanation of everything. As im learning these things as a beginner in designing its making all the difference seeing how to interact,negotiate & pivot and not only just think its as easy as, this is my price and it'll be accepted every single time. Having the experience is critical as well as being able to show the quality of your work, some can talk a mean game, but can they back it up? Discovering my worth and standing by it has been so liberating for me and I just wanna thank you for all the valuable content and lessons you provide to the world, they've made a huge impact in my life professionally as well as personally. Thank you again 🙏🏼

  • @BenRangel
    @BenRangel 3 ปีที่แล้ว +31

    His first argument was the best: ”Does this guarantee me any revenue?”
    Even if you have a big problem, and you could pay a lot to gain a lot - you risk paying a lot and not gaining anything.
    The reply ”I’ll do the video for free and take a cut” is the perfect response to that

    • @leahweinberger583
      @leahweinberger583 2 ปีที่แล้ว +2

      Dislike the "take a cut" those that negotiate on price and price alone are not particularly fair on paying. Their justify paying you less because theie highest value is keeping the most money. I say my price and it's out there. Can't afford it? I 100%understand. Call me when you get the budget. I dont haggle. Ppl get the budget. Saves me the pain of the wheelerdealers AND the opportunity cost vecayse whilst I'm scrabbling after their crappy budget I lose the opportunity it to do work for a client t that has the budget and is willing to pay.
      Easier to stick with the easy pays.

    • @BenRangel
      @BenRangel 2 ปีที่แล้ว +3

      @@leahweinberger583 Personally I agree. This advice is mostly for those just starting out who are struggling to get any customers at all - and are willing to gamble on a loss to gain something. However with an established business I would always play it safe and go with a set fee rather than gamble and risk getting nothing.

    • @leahweinberger583
      @leahweinberger583 2 ปีที่แล้ว +1

      @@BenRangel Yeah, those openings can be brutal. I guess after a while you just realize that some customers are too expensive. It's a thing.

    • @TheTillmanSneakerReview
      @TheTillmanSneakerReview 11 หลายเดือนก่อน +2

      If a man driving a high-powered luxury sports car can't afford to pay $1k, run away. He's either cheap or broke. He paid for all those things that bring no value but wants to screw the people helping him earn money. Sinking ship

  • @_evolj
    @_evolj 3 ปีที่แล้ว +11

    Even as a small studio owner this video speaks volumes about how to conduct business relationships in nearly every creative industry.

  • @nicholascalloway-salazar4227
    @nicholascalloway-salazar4227 4 ปีที่แล้ว +3

    Thank you for this impactful video. I love the spin you put on the client, because any situation the client picks its a win-win situation for the creative🙌🏾

  • @lukaszpiotrluczak
    @lukaszpiotrluczak 2 ปีที่แล้ว +8

    I was doing business for 14 years. This year my colleague, my mentor told me the same you are teaching here. Now I work less, earn more and have much less stress. When I look back at how low I took for some jobs, I even went below 2$ per hour so some orders.
    What I mean to say is: if you want to do business, any kind of business, you need to start with basics, basices like ones from this video.

  • @899tamara
    @899tamara 3 ปีที่แล้ว +6

    Enjoyed watching this role play!
    What Chris does so well is expose that when you eliminate the downside to the client by making it performance based (no production cost - only 50% of new customer revenue) what you reveal is the asymmetrical bets folks never want to take because they actually know your worth and are betting on the fact that you are either: 1) not aware of the value of your work; and/or 2) not able to clearly articulate that value. “I’ll pay you 1K, I know you are top notch, but only want value you at 1K” - is how the conversation goes round and round in circles.
    But once you try to honor the dual goals of respecting their “hard budget” along with valuing yourself and your product, and offer to rework the deal based on that, all of a sudden, they don’t want to pay you on the upside$, even though you are totally eliminating all the downside risk to the client. Not easy to do when you are new to the business, but an important lesson we all need to learn to be successful. Keep inspiring!!

  • @MarketsMatrix
    @MarketsMatrix 4 ปีที่แล้ว +9

    This is an absolutely great video, a lot of advanced techniques shown here.
    Chris does a really good job of doing the "push and pull" method while being passive-aggressive.
    I do think one of the most underrated things in this video is his tonality.
    Amazing use and control of the tonality to give the prospect a calm yet professional environment.

  • @elevatedstates
    @elevatedstates 4 ปีที่แล้ว +7

    Love the confidence behind this guys words. Big lessons here

  • @IbrahimLakhanii
    @IbrahimLakhanii 2 ปีที่แล้ว +2

    CHRIS ❤️ Please do more of these videos 👏🏻 This is exceptional 🔥
    Sales call scenarios will be the best topic 💯

  • @maxxsas8560
    @maxxsas8560 3 ปีที่แล้ว +1

    This is really eye-opening, only video on youtube I've literally had to take notes. Thanks so much for this !

  • @rbdel
    @rbdel 4 ปีที่แล้ว +96

    "Is it important or isnt it?"
    Hmm well played

    • @thefutur
      @thefutur  4 ปีที่แล้ว +9

      Can’t have it both ways.

  • @MegaMikey
    @MegaMikey 4 ปีที่แล้ว +17

    I didnt expect love on my comment so I'll say why I said "wow. just wow."
    Your starting price was $4K. When the client deemed that unpayable, you drew up other alternatives that they did not find suitable and ultimately ended up settling for $4K. Unbelieveable. Best example of negotiating and business ever demonstrated.
    As a Freshman in graphic design, I'm learning from your videos A LOT and have been since Young Guns EP 10. Thank you to everyone at The Futur 😊👏🏽

    • @thefutur
      @thefutur  4 ปีที่แล้ว +1

      Thank you Mikey

  • @annemaxwell9975
    @annemaxwell9975 11 หลายเดือนก่อน +6

    I have subscribed, signed upto the newsletter, and all because I watched the Ron Baker interview, and was as much impressed by the host questions as the guest answers (very rare), and then disappeared down the TH-cam wormhole. This is when I thank God for the internet otherwise I would not have the opportunity to learn from so many bright young people.

    • @thefutur
      @thefutur  11 หลายเดือนก่อน

      Welcome to the Futur

  • @CatDribble
    @CatDribble 4 ปีที่แล้ว +3

    This was such a good video, I feel like this is something a lot of people starting a business need to understand and need to know

  • @esmediamarketingldn
    @esmediamarketingldn 4 ปีที่แล้ว +3

    This video is super valuable. You get to learn how to demonstrate to your client the value you add to their business IS worth the fee you charge.

  • @MarketingHarry
    @MarketingHarry 2 ปีที่แล้ว +38

    I really love these role play sessions! They're teaching us how to negotiate, how to think and how to find diplomatic solutions while we keep our strategy going. 💯

    • @jool5941
      @jool5941 11 หลายเดือนก่อน

      Negotiation only works on lower priced items. I sell items worth a minimum of 40k. I tell you the price and if you don’t like it, too bad move on and go someplace else. The price is the price.

    • @Martinit0
      @Martinit0 10 หลายเดือนก่อน

      @@jool5941 I used to sell items worth $100k to above a million. Negotiation was practically always taking place, with few exceptions. It depends on the industry, the power balance and who you are talking to. If your customers don't have another option and you have the ability to say No that's very powerful.

  • @kyleheron38
    @kyleheron38 ปีที่แล้ว

    This dialogue is so valuable. I love the negotiation tactics, masterful stuff.

  • @iunderstanphotography2780
    @iunderstanphotography2780 4 ปีที่แล้ว +5

    I need to get involved in more convos in 2020. I want to be as knowledgeable and assured as the guy on the right. This also comes from knowing your time, worth and not "needing" the job.
    I was surprised Chris didn'yt offer to scale down the 4k job into a 1K, of course with much much less work

  • @germainrodriguez5230
    @germainrodriguez5230 4 ปีที่แล้ว +16

    I understood at 10:41. It's like a game of chess when you're having this conversation with a potential client

  • @Chris-el4hd
    @Chris-el4hd 2 ปีที่แล้ว +5

    I love the community you build Chris! You're such an inspiration

    • @thefutur
      @thefutur  2 ปีที่แล้ว

      Thank you

  • @goingtothetop
    @goingtothetop ปีที่แล้ว +1

    I'm honored to listen and be in the presence of such minds. I will continue to learn and apply to be successful. Thanks 👍

  • @dowdyster1
    @dowdyster1 4 ปีที่แล้ว +26

    Excellent! As someone who has made his living selling high ticket services the majority of his adult life, I can say this video is spot on real world. So much better than other sales videos with only mindset advice and zero practical advice. I also like the fact that there were no Lambos. jets or any other status signals. Just quality content that will make an impact on people's lives.

    • @thefutur
      @thefutur  4 ปีที่แล้ว +1

      Thanks mike.

  • @GabyMusicpage
    @GabyMusicpage 4 ปีที่แล้ว +13

    this role play is Gold.. I've watched all the role plays Chris has done on the futur, but this one somehow resonates even more. I guess its the pro-group ;) Great Video

    • @thefutur
      @thefutur  4 ปีที่แล้ว +1

      Pro members are tougher

  • @gummy3839
    @gummy3839 2 ปีที่แล้ว +2

    Your perspectives are amazing brother. Thank you for helping me to broaden mine. Learnt so much watching your videos so far. Thank you. Thank you.

  • @NetGuyMsia
    @NetGuyMsia 11 หลายเดือนก่อน

    That was EXCELLENT.
    Calm, diplomatic, non-confrontational, gentlemanly confident. Subscribed.

  • @MattJacques
    @MattJacques 4 ปีที่แล้ว +6

    These conversations are terrifying to me, and always feel like I'll either cave and meet their budget or scare them away by sticking to mine. So it's 💯 awesome to see you guys play out so many possibilities... I like the cut of net new customers idea, whether it's an actual fee structure you would aim for or not, it's a brilliant negotiation tool that helps the client understand the impact/value of the work they're asking for.

  • @wafiqessop4034
    @wafiqessop4034 4 ปีที่แล้ว +12

    *The insights that Chris is giving are gold. Thank you!*

    • @thefutur
      @thefutur  4 ปีที่แล้ว

      Glad to hear

  • @RosemaryAbang
    @RosemaryAbang 2 ปีที่แล้ว

    Awesome tips!
    Chris is soo awesome
    The Pro members too
    My favorite quote - “If they are not meeting you at your price, you don’t have to meet them at their deliverable”
    mind blowing 🤯

  • @rodzhouri
    @rodzhouri 3 ปีที่แล้ว

    Loved this, the calm during the whole conversation.
    Subscribed.
    Thanks for sharing!

  • @stevedillonphoto
    @stevedillonphoto 4 ปีที่แล้ว +7

    So IMO, this free content is further proof of the value Chris and the Futur bring to the design industry. I've seen the recent response videos (random guy and the Beeple video, etc.) and when I see things like this being given out for free, then comments like 'Chris doesn't know what he's talking about / he's just trying to bilk money from young designers" sound as absurd as they are. Here's a super valuable objection / response to a situation we've ALL been in with a respectful and effective way to handle it and get yourself the job for more money than originally offered. All being offered for FREE like all of The Futur's YT videos. Thanks!

  • @aidenstone
    @aidenstone 4 ปีที่แล้ว +58

    Liking this newer roleplay with these pro members a lot more, it's alot more realistic than some past ones by the Futur. Maybe future video you show how one of the pro members generates 2-3 customers for a client with a video ?_? with a case study/ real life example? think that would be a sick followup

  • @Trevorious2010
    @Trevorious2010 ปีที่แล้ว +3

    Just found this YT channel a couple days ago and there is a LOT of valuable knowledge and wisdom to learn from this. I know it's geared towards entrepreneurs but I'm a apprentice in the trades and I hate my job. I do have one cool talent I do for a side hustle as an entertainer; I'm a Street Magician with 20 years experience. I hope to apply these lessons to my own business and stop selling myself short.

  • @DreamLegacyMarketing
    @DreamLegacyMarketing ปีที่แล้ว +1

    You have some great content on this channel, but this might be my my favorite! 🔥🔥🔥 Powerful insight and advice for creatives. The chess B roll made it even better

  • @AlexisOGrekos
    @AlexisOGrekos 4 ปีที่แล้ว +6

    The guys next to Chris are so relaxed, seems like they got an asmr session from the conversation.

  • @2000yearOldYogiAspirant
    @2000yearOldYogiAspirant 4 ปีที่แล้ว +176

    "What does a banger video consist of?"
    "A banger video consists of 2-3 new customers per day for you", thad be my answer

    • @AaronMello
      @AaronMello 4 ปีที่แล้ว +11

      To expand that, it is important to show your value as well. They both know he makes banger videos BUT what have those banger videos done for other people / businesses? It doesn't have to be drawn out but I think it's important for some examples of ROI, without overpromising.

    • @mysteriousmusik
      @mysteriousmusik 3 ปีที่แล้ว +11

      I'd be hesitant to answer like that, because in the client's mind you have now guaranteed results. And you never want to give a guarantee, that can now mean you're working for them for a year for only $4K trying to get those results.

    • @ingridayarza
      @ingridayarza 3 ปีที่แล้ว +1

      @@mysteriousmusik Exactly what I thought.

    • @Jaxyndamere
      @Jaxyndamere 2 ปีที่แล้ว

      I dont think u should do that. Cuz now it sets like fixed parameters to the work. If it goes lower client will feel they got ripped off. Also keep it ambiguous just bcz in their head they might think hey what if it gets me 4-5 clients that would be worth it and they will risk it for the profit but they might not if u set the parameters to 2-3 u get what im saying?

  • @nirubansatchithanandakumar3266
    @nirubansatchithanandakumar3266 ปีที่แล้ว +48

    Chris is the only guy convincing creatives everywhere that you can use the same playbook used to sell performance marketing, to sell creative services.

  • @LordJHouse
    @LordJHouse ปีที่แล้ว +1

    These videos are incredibly invaluable. Thank you so much!

  • @BLUSQUAD812
    @BLUSQUAD812 3 ปีที่แล้ว +10

    This is great!! A huge improvement to my negotiations, although I have turned away jobs due to those low budget high expectations.

  • @Gonzalia
    @Gonzalia 4 ปีที่แล้ว +6

    What great timing, was just dreading having this conversation with a potential client!

  • @CynicalWarlock
    @CynicalWarlock ปีที่แล้ว +47

    This guy is the real deal. And I don't say that lightly.

    • @thefutur
      @thefutur  ปีที่แล้ว +2

      Thank you

    • @CynicalWarlock
      @CynicalWarlock ปีที่แล้ว +5

      @@thefutur AND he responds to comments!

    • @designerdye8055
      @designerdye8055 ปีที่แล้ว +2

      The Futur is "The Future."

    • @SlGMA
      @SlGMA ปีที่แล้ว +1

      by the way this back and foward phrasing was taking from a different video .. unfortunatly i dont have the link ..

  • @zach6256
    @zach6256 3 ปีที่แล้ว

    I’ve watched this video like 3 times it’s amazing please do more same still with same mic lmao it’s like asmr + business talk I love it

  • @ElroyBeezley
    @ElroyBeezley 4 ปีที่แล้ว +11

    Watching Chris navigate sheds light on something that I need to put serious effort into fixing... I get way too emotional during negotiations. That is a serious weakness.

    • @thefutur
      @thefutur  4 ปีที่แล้ว +4

      Try to remain neutral and objective.

  • @MortarMike
    @MortarMike 4 ปีที่แล้ว +65

    This video is one of my top 5 videos on TH-cam, simply because they dug into the topic and added music to the session lol. Allowed me to focus on the content better, and not have to turn on Spotify or Soundstripe to give the video life lol

    • @thefutur
      @thefutur  4 ปีที่แล้ว +1

      Glad to hear

  • @saladfork_
    @saladfork_ 9 หลายเดือนก่อน

    All I can say, is thank you TH-cam algorithm. I’ve never heard of Chris until tonight and my mind is blown. Subbed and starting my journey of change and learning. Thank you.

  • @henrysilva72
    @henrysilva72 ปีที่แล้ว +2

    The explanation while "making the movie" is amazing. Great job! 👏🏽

  • @ZeiBeatz
    @ZeiBeatz 4 ปีที่แล้ว +3

    This is exactly what I love to see ❤ I've been watching the growth

  • @Error-cs4mp
    @Error-cs4mp 3 ปีที่แล้ว +8

    I literally just “broke up” with a client yesterday because of a similar issue. I wish I saw this video days ago! Very informative and opened my eyes. Que sera, sera.
    Thank you for this.

  • @koomchan
    @koomchan 3 ปีที่แล้ว +3

    I love the quote from the lad that said, “If they are not meeting you at your price, you don’t have to meet them at their deliverable.“
    I was recently caught out on this when I did some work for a local business and ended up spending much longer to create their content. When I broke down how much time I spent shooting, editing and then the revisions, it worked out that I earn’t about $8p/h for the job.
    I’m not saying this to get pity but to share a lesson that I learnt. When you’re staring off as a content creator, it can be hard but keep learning, keep growing and soaking in as much as you can from the gurus of media content like these guys. So good!

    • @Martinit0
      @Martinit0 10 หลายเดือนก่อน

      Another aspect is, when you start taking away from the deliverables you may notice that some people actually don't want that reduction and rather pay a higher price to get the full program. Others may actually not need the full thing and appreciate that you can do less for less.

  • @becauseisaac
    @becauseisaac 11 วันที่ผ่านมา +2

    This is hilarious. I’ve had 4 companies low ball me at exactly $1000 for an ad integration on my channel after quoting them a higher price.
    This will give me some ammo to come back with. Thanks guys!

  • @Adam-ui3ot
    @Adam-ui3ot 2 ปีที่แล้ว +9

    I can’t express how genius this is.

  • @manchest100
    @manchest100 4 ปีที่แล้ว +32

    In my honest opinion, there should be a Netflix series about all this kinda stuff. There will be narrators and a huge ass film production team that just captures the conversations between Chris and his clients. It will be very very famous. Like totally calling it.

    • @thefutur
      @thefutur  4 ปีที่แล้ว +5

      Let’s hope you are right

    • @jaynotonyoutube1808
      @jaynotonyoutube1808 ปีที่แล้ว

      I like the sound of this idea.

  • @giannimura8870
    @giannimura8870 3 ปีที่แล้ว +5

    My biggest issue is not valuing my own work enough to expect someone else to want it for such a high price. This was an amazing video to see though. Now all I need is more confidence in my abilities as a photographer...

  • @DoItYourselfIllinois
    @DoItYourselfIllinois 3 ปีที่แล้ว

    Recently found your channel and these videos are truly helping me navigate my art business. Thank you🙏🙏🙏

  • @brandtwieberg9574
    @brandtwieberg9574 4 ปีที่แล้ว +11

    That just BLEW my mind.

  • @DimiHard
    @DimiHard 4 ปีที่แล้ว +18

    05:25 - That's why you have to be in it for the long run. If your goal is to get a lot of money within the next 6-12 months, then, of course, losing a $1,000 job hurt. There is no doubt about it! For a lot of people, it's a big amount of money! But are you in it for the long run(3-4-5+ years), then you don't care about losing this customer, because there will come a new one, one who will gladly pay you the $4K, you require in order to start the job.
    Build a solid body of work and have patience.

  • @johnleighdesigns
    @johnleighdesigns 2 ปีที่แล้ว +1

    Fantastic ideas and approaches - exactly what I need when faced with clients long shopping list of expectations for the small fee in mind and their comparisons with a cousin that can do it all for £50

  • @aidanwoods3052
    @aidanwoods3052 2 ปีที่แล้ว +1

    12:05, Brilliant. Just about every person in the room recognized this. Surprised it wasn't incorporated into the negotiation itself prior

  • @drew_tube9591
    @drew_tube9591 4 ปีที่แล้ว +3

    What a great video, it’s 5:30am and This is so chill to watch and listen ...

  • @Truestar953
    @Truestar953 4 ปีที่แล้ว +4

    I love the fact that you did not bend to the pressure to do it for 1k. A very good video with very great information.

  • @alicemesa5827
    @alicemesa5827 2 ปีที่แล้ว +6

    This is beyond amazing. I recently went through a break up and had an epiphany about the - never settle - know your worth - love that the word you used was "disproportionate" and seeing how this isn't only a romantic relationship idea - this is a universal - finances, friends, etc! LOVE THIS, I am now confident I am heading in the right direction in life in general, you just added fuel to the fire. Pure genius videos, and I never even comment on anything ever. LOL

  • @almachize
    @almachize 10 หลายเดือนก่อน

    Dude this was so LIT. I'm hyped to create just tuning into this frequency. Much love y'all 🙏🏽

  • @vaniar.1583
    @vaniar.1583 4 ปีที่แล้ว +30

    I need a transcript of this video then I'll study it, make a mind map, a flowchart or something and memorize the key passages and the logic behind it.
    🙌🏻

    • @mediaiweb
      @mediaiweb 4 ปีที่แล้ว

      stop, pause and transcribe it here or i can do it for u and u pay me, i bet Chris be like what? lol

    • @jameshuang2677
      @jameshuang2677 4 ปีที่แล้ว +7

      If I transcribe this for you how much revenue is that worth to you? I'll take a cut lel

    • @mediaiweb
      @mediaiweb 4 ปีที่แล้ว

      @@jameshuang2677 LOL

  • @heladioadame8025
    @heladioadame8025 4 ปีที่แล้ว +5

    The pro group back and forth is so sick I love it!

  • @ronchapter6730
    @ronchapter6730 2 ปีที่แล้ว

    Man, I love how the situation coincides with the movement of the chess pieces. Great and masterclass job as always.

  • @videoiskingmedia6001
    @videoiskingmedia6001 2 ปีที่แล้ว +1

    You are a business genius Chris! 👏
    I've learned so much from your videos on the business side of things. Thanks 😊

    • @thefutur
      @thefutur  2 ปีที่แล้ว

      Thank you.