Do NOT do business with Renewal by Andersen
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- เผยแพร่เมื่อ 12 ก.ย. 2024
- UPDATE: Renewal has replaced the problem windows and offered me compensation for the headache I went through.
I've had a terrible experience with Renewal by Andersen Knoxville. This video shows the inferior windows and my experience with customer support.
Those aren’t RbA windows.
Yes they are lol
Amazing. I am looking at these windows now up here in Chicago. I am visiting their showroom tomorrow to ask many technical questions, and I think I will show them this video. While customer service is a local issue, the quality from the plant is unacceptable. I’m also waiting for a quote from Marvin, but they dont seem to care about my project. Its only 29 huge windows and 2 sliding doors!! Great detail, thanks for the information. Sorry you had to suffer through this mess. Your house “log home” is a dream!!
Very relevant video as it is not 10 years old!
Did you end up showing them the video?
100% agree. Paid more than double what I expected and they are NOT easy to get out and clean. Sash broke. Nothing but a nightmare with these windows
These appear to be Andersen, not Renewal By Andersen windows. RBA windows have morter and reason joints in the corners. Not 45 degree angle joints.
It looks like you have the Andersen fiberglass windows. I could be wrong. No RBA windows have joints in the corners that are angled for the exact reasons you are pointing out that are giving you issues.
File a lawsuit you'll be surprised how fast you get some good action from Anderson
Thanks for sharing. So musch depends on the installer vs the manufacturer of the windows. The fix looks terrible given what they costs! No water should ever get into your home!
I AGREE DO NOT USE RENEWAL BY ANDERSEN! Ordered the windows and doors in January 2022 and it's not June 2022 and the job is still not done! To this day 4/19/23 we are still having issues with our back door not closing properly and our 3 piece windows is still leaking. It’s frustrating and upsetting. Sadly I can’t recommend this company in California.
Ordered in May 2021 and still not complete. Installers did not even pull permits as they said they would in the contract. The main Renewal by Andersen in Minn does NOT stand behind the - "We are a full-service window and patio door replacement company-meaning, we own our entire process, from start to finish. From the initial design consult to custom manufacturing; from installation and service to warranty coverage…it’s all Renewal by Andersen. You will have the peace of mind that comes from knowing there is one-company accountability, a single point of contact, for the life of your windows. - Installers were completely unprofessional and not certified as promised by RBA.
Dealing with the same nightmare. Ordered 21 windows and a door - all Coastal Impact High Performance Impact Resistant SmartSun Glass from Renewal by Anderson Florida. The door is a disaster and doesn't close properly. One window came in white where as the other 20 came in black as ordered. Only 20 windows were actually delivered although 21 ordered. One window came in with its frame completely destroyed, but they already cut out the original window so installed the broken one while we wait 2-3 months for the replacement. One window came in with a broken pane, with a grill (which wasn't ordered) and it closes 1/2 automatically so won't stay fully open. The door doesn't close right and has 1/8 inch give and rocks in place. I live in hurricane land so if we get winds like we had with Hurricane Ian last year, there is no way it will hold up. The door is also black, but unlike the windows which are made of Fibrex, the door is wood and is painted black which chips off so easily. The windows and door have residue between panes as the video describes. Numerous other issues with the windows, the installation, and the sales process. DO NOT BY FROM THIS COMPANY!
Thank you for recording and posting this valuable educational video.
I had 16 windows replaced by Renewal by Andersen in June 2021. I paid $35,000 for High Performance Low E4 Smart Sun windows using my 4O1K money. All the windows leak in cold air very badly. I put plastic over some of the windows that face the West and I'm appalled at the plastic that bulges into the room, I live in Ohio. I called the company and they sent out Shane who stayed 15 minutes and put in very small" H sponges" along the sides of two windows. He only had 3 sponges with him and said someone would be back. I got a feeling I had the wrong windows installed in my home. The windows are way WORSE than the windows that were removed.
Wow that's crazy. Reading your comments made me change my mind on getting their windows installed
@@SoThankful6181 me too
Me 3 I got an email renewal by Andersen
Lol told me 47k for 14 windows
Crazy, my windows from them don’t leak cold air at all! Sounds like that might be an installer issue
I work for renewal by Andersen . If your looking for quality go with renewal by Andersen not Andersen orange . That’s what this guy has .
If you’re looking to pay 3x the price to cover insane marketing costs and salesperson commission yea I guess
I was surprised at Renewal By Andersen Warranty only covers installation for 2-years and does not cover "performance of the low-maintenance exterior glass coating on products with HighPerformance Low-E4® glass"
Am a senior citizen. Had 2 Bay windows installed in June 2022 for @13,000$. in Los Angeles California. On December 23, 2022 the window panel fall off from the frame. they came on January 25, 2023 and promised to come back to repair. They said the called for an appointment but I never received any call. Tried to call for an appointment they can not send crew because of the rain. PLEASE HELP ME.
Did ya figure it out?
THIS clearly has been a Andersen window that the homeowner put caulking in the corners which is not needed ever, this is a fake review.
Normally I'd agree with you that you can't believe everything you see on the internet, but this is a very real experience. I can give you Keith, the president of RBA for Tennessee's number and you can ask him about it yourself.
Renewal by Andersen are a different company than Andersen
Same company different branch
Lets be honest, every company makes mistakes but what really stands out to me is that they’re taking care of their customers and actually coming back out to make things right at no cost when most companies wouldn’t do that or would charge extra service fees!!
No, no. They're trash. "A friend of mine" worked for them, and its absolute garbage. Everyone in underqualified save for the head sales reps and contractors making 50% of the money they charged on the initial installment. The door to door guys only make 5% after they hit their quota for door to door sales. They scam their employees more than anyone else in my friends opinion.
This is NOT a Renewal By Andersen WINDOW! This is a vinyl WINDOW! NOT RENEWAL BY ANDERSEN!
You have no idea what you're talking about. It is most definitely their Fibrex composite windows
@@joshuamoore2112 ok lol I've been selling these windows for years so I think I do.
@@danasalce3603 after all this, I changed my mind and will take a look at Marvin
That is a Anderson fiberex I have installed thousands of these overpriced windows.
I work for renewal by Andersen and he is correct. That is NOT a renewal by Andersen window. The homeowner is very misinformed.
You have to sue and get some Marvin windows. I believe Marvin can match those windows.
Who?
No answer from Anderson windows yet, I have been getting $200 off offer.
I was told i could not have the Anderson windows i wanted. After I spent weeks researching and searching for what I wanted. I have 2 large plate glass windows on the front of our house. I wanted to turn the living room window into 4 smaller windows, one for the air-conditioned and 3 to open when needed. The dining room window should look the same, so it would mean changing to 3 windows. I was told no I could only get sliders to replace both windows. The sales man would not listen, where am I going to put my a/c unit if there's no window to hold it in place. I don't understand how anyone thinks they have the right to tell me what I can do with my own house. I asked him to leave. I was finished with being told that I could not have what I wanted. There will never be another sales person tell me no.
Where are u located? I work with em I'll hook u up hahaha
I've heard a lot of bad things about Renewal, and I was actually thinking about using them, but no way.....
I'm in Ohio, I've had Renewal by Anderson (10 double hung, bay window, and sliding door) for 12 yrs. I've had no issues. They even notified me of a recall for my bay window that wasn't even an issue to me. They replaced it. I'm only here because I cleaned some today and wondered what others thought about them. Maybe it's a regional issue with the installers in this circumstance?
What exactly is "fibrex?" They say it is "wood fiber mixed with polymer."
What kind of "polymer" is fibrex made of? Is fibrex made of acrylic latex and wood fiber?
The 4 hour in home high pressure sales meeting with Renewal by Andersen was bullshit and misrepresentation.
I'm in southeast PA.
What they refer to as Thermoplastic polymer is just vinyl. The window is sawdust, vinyl, and glue
I'd imagine they are liable for the damage inside
4-21-23 I agree 100%. I do glass repair and have replace sashes and glass on many windows.
Marvin, Pella, Simonton, Atrium, and Andersen. (Renewal by Andersen is not the same)
A 24" x 36" casement sash replacement was just shy of 1000.00.
They wanted 2000 per window(standard residential) over 10 grand for 5 windows. I got lowes contractor to do it for 3 grand. They are a rip off.
You get what you pay for.
yep perfume on a pig does help, with the smell. @@mrhill84
Gorgeous landscape. Yes, you're absolutely right. Never go with Anderson Windows. They are extremely expensive. I had all my windows done in my house 🏘️. 8 Windows altogether minus the bathroom and one kitchen window. 8 Windows for a little over $2,000. Local window company here where I live.
Renewal by Andersen is not the same as the Andersen manufacturer. Google that for the difference.
How could 8 windows possibly cost only $2,000.00?
@@nancymurzenski1766I got 9 for $62,000. Shoddiest work.
Probably vinyl plastic
@@nancymurzenski1766because he'll be replacing them again in 4 years
My horror story is worse than yours.
Columbus Ohio
This is a local installer issue, or simply a bad window. This is not an issue for you to claim Renewal by Andersen as a whole does not make good quality windows, or all of their installers screw up. Sometimes things don't go right. I bet if you were provided a brand newly installed window, all of these issues would go away.
they say the exact opposite in their commercial.
They say that whatevever problem you are facing, they take care of it because they manufacture, install and whatnot.
Joshua this has nothing to do with the Anderson windows itself but the installers. I see you live in a log cabin and everything has to float and needs to be installed accordingly and not many people know how to install windows in a log cabin. Please look up the original builder to have them look at the installation of windows. Windows are good the installers not so much.
Cardinal
Do you have any reviews of working for them. My daughter has been offered a job by them but I’m not to keen on her taking the job because the commute would be 45 mins on a good day and 2 hours on a bad day. Any thoughts. I feel my daughter’s main focus should be her college and not spending time in traffic commuting. Any thoughts on or reviews about working for them?
This would never happen with our Anderson Renewal installers. We are on our second batch of windows currently being replaced. The quality of product and workmanship has been impeccable! They are very conscientious installers. I will not hesitate to rehire Anderson Renewal in the future.
They quoted me $16k to replace six 22 x 35inch casement windows...i was shocked
All I know is thier ads in my area have been non-stop for months and they must be hurting for business as now it's a month long sale offering reduced prices. It's really annoying when companies over advertise as they all seem to today.
Thats the installers fault, contact Anderson and demand the whole unit is replaced at no charge to you, and by a differnt install crew.
I've met some of these guys they are independent contractors get paid a set fee and some of them have an iq of 3.
If it dosnt fight get a larger hammer.
Insted of sizing the hole correctly and trimming off high spots.
*doesn't
*Instead
I have the same experience with renewal by Anderson are terrible
Doubt you did troll
@@grant3741why do you doubt it Renewal Salesman?
This should be under warranty. You should try to contact their customers service and see if they can come out and fix it for you. They shouldn't be doing that.
That's the problem "should be under warranty" for a 60k project as an installer perspective stay away from Andersen. Use a company like Anlin, you will save a ton of money and have a good product
I had them give me a quote for window replacement at my home. 24 windows was gonna run me $78000. Thankfully they had a great limited time offer to drop that down to $58000. Crazy that they have a 20k price cut but I get some people fall for that stuff. Anyways I told them they were way too expensive compared to every other window company I had give me a quote(15-20k average quote). So they sent a “higher up” employee to see if any prices could be cut down any more. I had them price me the most basic windows that don’t even open and it was still $42000. Big waste of time. I love when they offer to take another 3k off the price if we sign a contract right then. No thanks
Three times the money of almost any other manufacturer
They just told me to replace my 24 windows would cost 90k lol
Samee
Windows that don't open, ie picture windows, cost more....
My son bought windows from Anderson installed them himself
definite install issue.
Widow charged $45870 for 11 windows. 3 comparable bids @$18000
The biggest scam ever, I was quoted 13k for 3 windows. It cost me 3500 through home Depot for milguard windows.
Now they want 24k for four windows
A complete and utter rip off.
At least you live on nice land. I'm melting in Dallas Texas.😢
I just got a quote from them for $240,000 for 27 windows!!
What a joke! Borderline criminal behavior.
Renewal out of Chattanooga quoted $56,000 for four basic French doors. We love our Marvin Product.
That’s not right lol no one quoted you that price for 27 it was probably 70,000
Yea they win by the name that’s been flooding the market for 40 years I’ve been installing for 15 years I know what not to put in
Looking at them in Ft Myers... Uggghhh!
It is sooooo quite obvious they are paying spammers 2 spam email 4 them. No one is gonna spam you for free, unless the company is paying rhem 2 do so. Common sense people!! Anderson is some spammer scammer scumbags!!!
I seriously doubt an Anderson tech is at fault. Probably someone who came afterwards
Thanks for this video, I will not buy this window brand 100% !
I would tell them you want new windows
lol not renewal by Andersen. I sell them.
You should never admit that to people
20 year warranty. Just call them. They will repair it
RBA would never replace just glass! Clearly this is a video that is bogus. RBA would only replace the ENTIRE WINDOW, THEY DO NOT DO REPAIRS.
RBA doesn't really do anything themselves. They contract it all out, and yes, they only replaced the glass pack first time around which caused all the issues. Your experience may vary depending on where you are in the country since different divisions of RBA are pretty much ran as separate companies.
Actually RBA does replace glass packs.
FAR from being the best windows
I worked at Renewal for 10 years..High priced 100 series windows with some extra color options and wood grain sticker option..Stay away
I am thinking of taking a job with them as an installer. they say pay is based on a commision. 5% of total sales from job. what does that work out to be per hour? what was your experience?
@@markhale6105 Talk to your local ownership, leadership and evaluate somewhere other than a random TH-cam video that has a lot of red flags as bogus. RBA are regionally owned and have standards and certifications for their installers.
Dave, where exactly did you work at RBA?
@@Nahchomama they do in peoria il..
@@Nahchomama shilling renewal huh?? I worked at renewal over 10 years the 100 series is basically a renewal the only difference is color options hardware options and dh options..Research how they are made the exact t same material fiberex.
Do it yourself next time
Put up some plastic when it rains DA. 🤦🏻
They are only responsible for the window. You are responsible for not preventing water damage. Look at the warranty.
He’s lying about this being an Andersen window. How do I know, look at the bottom corners of the windows! Renewal by Andersen windows have the Andersen name at a 45 degree in the lower corner of the window.
Which these most certainly have that etching. You really think the camera will pick up something that small?
Lol!! You actually expect to see the etching in a video