MY RANGE ROVER IS BROKEN ALREADY
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- เผยแพร่เมื่อ 25 ก.ย. 2024
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You’d think Land Rover main dealer engineers would be amazingly skilled, with the amount of practice they must get.
Burn !
Apply cold water to the burnt area :D
🤡🤣😆😂🤣😆😂🤣😆
🤣🤣🤣
The mother of all comments 🤣🤣🤣🤣😂😂😂😂
“Everyone’s useless” never a truer word spoken.
@highpeakautos If you make this into a T-shirt with your logo I'll buy it!
"'Can't' means 'wont'" is also an excellent statement.
So frustrating, you never have 100% faith you’ll drop your car off and have a decent job done on it,
The worst part is that nobody seems to care. The sense of pride and honor for doing quality work just seems to be drifting away.
I agree with so many of the comments here, I had so many issues with a 'quality' car main dealer that I refuse to go there ever again. Issues like returning my car to me after a service with a cracked windscreen and not saying anything about it. Admittedly the crack had propagated from pre-existing heavy stone impact, but not to say anything, I think was inexcusable. On collection, I was kept waiting until after 6pm (when they close), so that all the service staff rats could escape without having to face me and explain themselves, utterly despicable behaviour.
Matt, The timeliness of this video is spot on. Was just talking to a couple of mates today about rife INCOMPETENCE. You just can’t escape it. It’s increased 10x in just the past 20 months.
We call it "coming the old Covid"
@Rubber Thingy Spot on.
I've always been bemused by people who think Full Main Dealer History means anything.
"Low cost locations", how many times I have heard that. No one asks about "value'".
@Rubber Thingy unfortunately a fully-main-dealer-stamped service book is still seen as essential at trade-in for a lot of cars. I owned one of the original Audi RS4’s for 11 years and used to take a bottle of Mobil1 to the main dealer with an instruction to supply a filter, change the oil and stamp the book. Everything else was either done by me or a model specialist. Maintaining dealer contact also seems to influence how deep the pockets of goodwill gestures go if an out-of-warranty issue arises.
Absolutely loved this episode and your rant… and yes, you are spot on. Responsibility is a heavy burden, accountability is hated. Pass the buck is a fantastic game for especially since no one takes pride in their work anymore. I’m lucky with my local garage, they have gotten used to working with me. You’ve got to say no sometimes but hell it is such a waste of time. Btw absolutely loved your comments re the kids these days .. keep it coming man !!!
Well said sir! Couldn’t agree more.
Agreed, why is getting anything done in this country so impossible, I'm now a firm believer in the phrase, 'if you want something done, do it yourself'
Stop using idiots to do things for you. Then oversee every step to ensure its done properly.
Try getting a spousal visa for your wife of 8 years, with a British daughter between you, and plenty of free cash. Then you'll realize there's less risk and stress in taking a dingy across the channel.
Agreed. I've been waiting for a plumber since the third week in November. I booked a boiler service, along with some other work with him, and I've heard nothing since then. I just had almost £700 worth of carpet laid in my bungalow hallway, and it took me 2 months to find someone who would supply a carpet and fit it.... What the hell is wrong with people today?
I’m trying contact dentist for last couple days, not even bother picking up the phone. Cu***
You’re absolutely spot on about how difficult it is to find someone honest and reliable. That’s one reason why your customers should be delighted to deal with High Peak Autos and not whinge about prices.
So true..
My indy works out as expensive as the main dealer too often but... he's honest and looks after the car.
The main dealer ALWAYS breaks something.
This is why so many in the UK buy brand new cars bcoz nobody can fix them. Similar to other white goods.
Dentists and housing lowest quality in Europe.
Don't buy also so-called HiFi from DIY British companies.
@@thebrowns5337 I've used main dealers in the past, and found the contents of my glovebox had been rifled through, and all my radio presets had been changed.... I no longer use them.
You think his customers are “delighted” by his condescension?! I was stunned by the arrogance with which he talks about the customers he “can’t stand”. Sorry for not being as much of a car expert… as… well… the expert…
So refreshing! A dealer who, as a customer, knows what customer service should be! I’m buying my next car from you! 👍
1q111
. 7 months ago, I have had absolutely no problem - I love the car nor than I thought I would. Matt even wet to the trouble and expensive of eliminating an old
I, and so many fully agree with you. I've just bought this very Range Rover from Matt and collect in a couple of days. I wouldn't have bought this type of vehicle second hand from anyone else.
My 2016 RRS was due a service in September and I just couldn't bear to take it to a main dealer. Last year's service was costed at £900 but luckily I didn't have to pay that as I did a deal when I bought the car for the first service free. The owner of my local garage is a long time Land Rover owner so I got him to do it and it was less than £300. I'm convinced that 2/3 of the main dealer service charge goes to paying for their swanky showrooms and the multitude of staff that appear to aimlessly walk about doing absolutely nothing useful.
Totally agree, the last person I want to speak to when I take my car for a service is some smarmy suited polished finger nailed dick who has never seen a spanner
I have been a mechanic for 35 years,I own and run my own workshop.The servicing from main dealership is totally shocking,and the cost is way over twice I charge 😳
Maybe, but any issues then your car is sorted, whereas in Jim's autos they will say the car was fine when it left the garage.
I agree 100% with your assessment of big dealers and trouble shooting issues. My solution was to video the problem/sound/noise and stick it in their face when they say we "can't find anything wrong". Works every time.
Main dealers 😱 stopped using them long ago and luckily found a good independent garage a few years back, loving the honest no BS reviews and updates 👍
Agreed, I use a local specialist and they’re the best
What you actually need to do is find a “good main dealer”… I’ve worked for four main dealers over the years, and unfortunately they’re exactly the same as every other garage, some good, some bad. As far as “independents are better..” it doesn’t quite work out. Main dealers will always be the first and sometimes only source of up to date software updates, patches etc, as well as the fact that most will offer a good will contribution even when the vehicle is out of warranty. Find a good main dealer, don’t just assume because its franchised it’ll be top notch. 👍🏻
@@ninjabob8170 Yeah, there maybe something in what you say, you have to shop around sometimes until you find a place where the faces don't change every week and the service hits the spot, regardless of it being main dealer or independent. Personally I use a local Halfords (ha ha ha you say, clueless rip off cowboys), cos I've found a branch that know their onions and are willing to build up a relationship with regulars. They do stuff like free diagnostics (when they should be charging me 50 quid), and they have wavered other charges a penny pinching branch manager might lighten my wallet for. Trust me, I use them on a regular basis but my spend is modest.
It's about finding the gems in an ocean of rocks: find one, then hold on to it.
@@ninjabob8170 A main dealer for software updates if needed but their over priced service costs would out do any future possible discounts.
I have watched a good number of your quality car reviews, but this review of garages and 'society' as a whole is your best yet...very truthful. Well done for the common sense approach.
I was the Internal Recruiter for the LR network in my area for 2 years. There is a reason they're less skilled - the LR higher ups don't offer a solid enough salary for a genuinely great technician. Finding them Techs on their budget/salary range was extremely painful.
Matt you perfectly described the problems we all have these days. Having been a mechanic earlier in life I know when I’m hearing BS and every time I’m forced to use a dealer or a garage I get this crap you describe. Excellent account and both LR dealers should be made aware and take action to improve. 👍
There was a key word there " mechanic" - that's different to a "fitter" taught everything on a bench in a classroom
I have had the opposite experience in Western Australia. Recently I have started to have my land rovers serviced by a small company called Rovertech and what Kevin does not know about Land Rover faults and problems is not worth knowing. As part of the service his staff will check the whole vehicle out and contact you if any repairs need doing. I have known him for over 30 years and has been helpful to the extent of giving me second hand parts for free just to help out. He is booked up for months in advance.
So you don't go to the dealer for service, why is that?
@@tlevans62 The local main dealer is known to be expensive and the workman ship not as good as it could be. There is another small workshop Discovery Motors who also service Land Rovers and supply parts. I have known both owners for 40 years and trust their expertise. My preference is for Rover Tech who has helped me out over those years with the various Rover Cars and land Rovers I have owned giving me spare parts ( secondhand ) for no charge.
@@Mrdangerousbeans769 that's wise. The only issue now is that these things are so full of electronics these days that you also need a good auto electrician and maybe an exorcist to sort out the electric gremlins. Most EU cars these days are infested with electrical faults.
Toyota broken down. Must be out of fuel 🤣
Matt, you're one of the few left that takes pride in their work and recognises how you conduct your business is a reflection of you. Most people, as you've been reminded, will do the minimum to get through the day and go home. Its just a job to them and they couldn't care less.
I'm guessing you went to the main dealer as its under warranty. Otherwise, don't touch the main dealers with a 10 footer. I take my l322 to trusted, experience and passionate mechanics doesn't even have to be a LR specialist. If they know their cars and they care about their work the car will be in good hands.
You ain’t wrong..... said world
What is a 10 footer... like a bargepole?
The.L322 Ford lion. Good for about 60k. Anything above that is a bonus.
@@dongmingzhu666 Yes, the original phrase is, “I wouldn’t touch that with a ten foot barge pole”.
@@richardhayes5517 Mine is the 4.4 diesel. Still pulling like a train and returning 31 mpg at 135k miles
The video we all knew was coming
🤣🤣🤣
Lol
Looooool
Hahaha.
Hi Matt, funnily enough I took my Jag F-type to Land Rover Jaguar in Stockport to ask them about sorting the side bolster on my drivers side. After keeping me there for over an hour they came to me and said unfortunately it needed a new seat. I rang the garage that I purchased my car from GC motors in Harrogate and what a completely different attitude. They were professional and got the seat sorted within 3 hours at no charge !! They were superb and I got to have lunch at Betty’s tearoom. I can certainly recommend GC motors for your high quality motor and for the service they provide !!! I’m now going to mix a weekend in Harrogate with a service on my car that I know will be done correctly!! Keep up the good reviews Matt.
Good rant! Good Customer Service is rare these days and it's so frustrating! Garages terrify me, especially when they don't have a clue what they are doing. I have a low mileage year 2000 E38, BMW 740 which blew the radiator back in 2017. I took it to a new garage in the new area where I'd just moved to and they replaced the radiator. A few days later my car started displaying all sorts of confusing messages about coolant level. I took it back to the garage and they told me that the head gasket had gone and it would cost £3,000 to get it done. The AA guy who had rescued me by the roadside had warned me about anyone telling me that the head gasket is dead since the car had not overheated. I decided to take my car home and took it back to my old garage where I used to live. They told me that the problem was that the car had not been bled properly. They charged me £60 for labour. No problems ever since and according to that clueless garage cowboys my car is still running with a bad head gasket. The car has done about 63K miles now and still going strong 😂.
“There’s a Yaris broken down, must be out of fuel”. As a Toyota nut, that cracked me up 😂
True story
My friends Toyota Corolla left him stranded twice already. (2016 40k miles). Complete rubbish.
8 years on my toyota. No faults.
I can't tell you how much I feel for you. Over in Greece its way worse as you have to constantly present yourself as an aggressor to ask to revisit the job they ve screwed you over with. Terrible Greek mechanics pretend they are the aggressors trying to make money on your civility and patience.
@@nikolasntwniades8534 probably many of them are Albanians living in Greece
Love the way you are so open and honest Matt.
I had a real sense of deja vu watching this. A few years ago I took my Discovery 3 into the Land Rover main dealer in Southampton for a service. I'd previously spent a fortune on it there. A few days and only about 30 miles later, I checked the oil, and it was filthy black. It clearly hadn't been changed in the service. I pointed this out to the dealer - no big deal; just change it now. But the manager insisted that couldn't possibly have happened and I was making it up. Having worked in a garage myself, I know things get missed, and there was the evidence! But no, what did I know? So I went away pretty cheesed off, and haven't been back there since. So they lost a customer - and I was thinking about buying a new Range Rover too - but they'll never know why. All for a bit of labour and a few litres of oil. Talk about rotten service.
The problem is that too many people don't care at all about the bigger picture. They just want to get one over on someone else all the time. It is a sign of weakness and lack of dignity but people don't seem to realise that or just don't care. Not sure what causes it but maybe just a general decline in trust, morale and self respect.
I think personally one of the the things they would do is change the oil and filter and perhaps skirt around the rest of the vehicle, kick the tyres etc... it's common knowledge (on the 3.0L D4's) that with these suction pumps there is bound to be +/-200mls left in the base of the sump plus whatever oil is still lurking around the cooler so with putting in the new oil it is not very uncommon to check the oil after service and find it black, sadly if you want a clean looking oil after a service buy the petrol models. Diesels are dirty running engines with an amazing amount of soot build up especially those over the 50,000 mile mark. Having said this nothing is impossible and maybe the tech had diarrhea on that particular day... sorry about your experience.
I love the honesty of your videos. I've got to say though that I'm always more surprised when I see a Range Rover that's not broken! 🤣🤣. Totally agree with you on the standard of workmanship at some main dealers. I know it seems counterintuitive but I always take my old Yeti to my local "back street" garage because it suddenly dawned on me, a few years ago, that the main dealers seem to be staffed by young kids who (whilst I'm sure they're perfectly intelligent and hard working) can't possible have the experience of the oil soaked fella that I use who has run his own business for around 30 years and has a loyal customer base! Have a good new year! 😁
Absolutely like this particular episode so much that I have now subscribed.. The reason being I can relate to your rant especially with service managers.
I love my L405 and always had a Range Rover since the P35 days and no matter how many times I have problems with previous Range Rovers I still would not drive anything else.
(Touch wood) I am currently driving my 67 plate autobiography and haven't had any issues what so ever.. So far.
Keep up the good work..
Thanks for watching. Enjoy your Autobiography
Very refreshing content, straight talking and I couldn’t agree more, people are too soft and feckless at the moment. I really like how you just talk to the viewer rather than shout and pull cringey gags. Mat Watson @ Carwow take note.
Carwow is really the pits now. He needs to take a leaf out of Matts book.
So true. Used to like Matt's reviews about 10 years ago, but then he started believing his own hype and it became all about him rather than the car...
@@Godot28 so true. Carwow is cringeworthy now
Never known anyone laugh at their own gags as much as he does
Wow. A young man with integrity, honesty, and a proper old fashioned work ethic! You have almost restored this old man's faith in human nature.... Almost! Keep it up, Matt it's a pleasure to watch your vids.
“Testicle free men!” That made me laugh. I know exactly the type you are describing
Didn’t they call those metrosexuals at a time. 😆
My wife says it's not me.
Have a good rant Matt, get it off your chest !! Unfortunately being a Range Rover owner, silly things always happen to them. I love them and like you I want perfection that is almost impossible to achieve. I found specialists more capable than dealerships .
Mat is low-key savage
@@richardbell9656 "stealerships"
Watched your range rover vid about the noise you experienced and as a mechanic with 5 years apprenticeship I agree wholehearted with your bad experiences with main dealers nowadays 3 years at college and some think they know it all,garage managers only care about profits and quick turnovers.
True story. My friend is a manager at a main RR dealership and he says that RR customers order their new RR even though their current one has spent more time in the workshop than in their own garage at home! He says it’s the brand name they want!
Been using a local garage of experienced mechanics who work on everything, for years. They are an MOT garage so standards are high. Totally reliable friendly and trustworthy. They order in service packs or any other parts when required and often will say, that doesn’t need doing for another 3000 miles or so or some such observation. Never trying to inflate the bill, to the contrary. They have a lot of regular repeat customers. Great vid Matt.
More recently the words in a classified “Full main dealer service history” doesn’t pack the same punch as it used to…..
Specialists who used to work at the main dealers but then saw sense and started up their own business are usually the best bet. They still have passion for the cars they know and trained on.
ABSO....FECKIN....LUTLY
Generally true, but I had a suspension issue with a D3. One "specialist" LR garage in Wales diagnosed 4x sensors broken. I did not believe 4 would go at once. Took it to my usual LR specialist in Northwich and in 10 mins he found a corroded wire. New connector kit and some soldering, £30. 170,000 miles, 14 years old, so car forgiven! Not the other specialist. Dodged a huge bill.
@@richardchandler8454Sounds like a lucky escape! Fortunately you’ve now found someone who you are able to trust with future work. Once you’ve found that person there is no need to go anywhere else 👌🏼
Completely agree. Go for the specialists of the brand not the main dealers
Main dealer engineers are basically a freshly trained part fitters after some extended training at HQ, with good access to genuine parts, trying to up sell whatever they can, often plotting s ary stories about xyz is about to go.....
Local, enthusiast specialist, with 50+ year old chaps who are in car industry for 20+ years each well recommended at your local FB groups is what you are after. This is how I found my Jeep mechanic. Although the car is 5 years old and my main dealer where I got the car from is 20 mns away, I prefer to drive 2.5 hrs one way to get the car looked into and serviced. I know they take the time and look after me and car well.
Cheers
My god I'm not alone. I'm so glad that you're a kindred spirit in the fight against dealership apathy and indifference towards customers
Amazing...I'm watching this in Kenya, and have worked as GM for Mercedes Benz and Subaru, i would have thought things would be vastly different in your neck of woods.
But, i agree with you, we don't train "mechanics" anymore, what we train are "techies" who can't think further than tying their own shoelaces if the diagnostic machine doesn't tell them EXACTLY what the issue is.
That bit about formal dealerships giving you back a dirty car would however entail a firing of someone in this part of the world.
How i overcame this issue was by spending a little extra money to beef up the admin and appointing quality controllers, who follow the car's progress from the time it's received to the time of delivery and who stand separate from the service advisors.
Bloody Hell - FINALLY someone on 'social media' that call's it out as it IS!
Brilliant video! Hold the line!
Matt, I totally agree with everything you’ve said in this video. Like most things in life it’s hard to find a genuine person!
I really enjoyed this video. I love it when Matt's thoughts about cars roll into his thoughts about society generally. Good values are important in driving and in life.
Reminds of my first bit of advice when my then 15 year old son set up his part time business, my advice was 4 clear rules;-, turn up at the agreed time, do what you have agreed with the customer, charge the amount you have agreed and finally pay your own bills on time, the 4 rules apply to businesses.big and small
This is why I always stay with my current garage. Totally honest and always up front. It helps that one of the mechanics has the same car as me. He knows it inside out.
I learned my lesson with main dealers when I took my Porsche 911 to Strastone in Wilmslow for a routine service. They overfilled the engine oil by several litres and caused £3.5k worth of damage. Service manager looked me in the eye and told me over filling the oil wouldnt do any damage and the issue wasnt their fault or concern. It never ran the same again
Just discovered this channel 2 days ago. Absolutely fantastic have binge watched ever since. Glad to see someone reviewing cars that most people can associate with. Reviews are informative and witty.. Keep it up
Welcome aboard!
Hi Matt, Couldn't agree more, the old fashioned motor mechanic diagnosis is a lost art. My good friends young lad had just finished his apprenticeship with a major distributor and in his words "I am now a qualified fitter of new parts as directed too, by the computer diagnostics". Sad situation to say the least. Stay safe and happy motoring.
Glad you got it all squared away eventually. When my Dad had his Jag, he got far better service from a specialized independent mechanic than from Jag themselves. Jag always wanted to upsell servicing and half the time the issue was still there.
One and only time I contact a Jag dealership was so they could work out what locking wheelnut key I needed for my S-Type, since I lost mine....
"It'll cost you £150 to come down and get the locking nuts off if we have the key, but we don't have a full set of keys. If we haven't got the right one it'll cost you £400".
I'd even taken a mould of my locking nut with plastecine in a johnny and drew up the pattern, but they couldn't handle the drawing!
So I lucked it on a random one on eBay for £15 and got the dremmel out.
I had almost exactly the same experience with Mercedes in Oxford. It’s so frustrating that they create these stress levels for no reason. They need to have more faith in the customer when they say something is wrong with the car!
Yes exactly! It’s infuriating
I worked at BMW in Oxford for a while, it seems to me that the issue is the owners/service managers just wanna squeeze in as many cars as possible per day to maximise profits so anything that is not straightforward just becomes an inconvenience to them, which is not how the customer should be seen
Don’t fool yourself that because you take your car to a dealer garage you get first class service. My experience…I’ve got a Subaru Forester, took it in to a Subaru dealer garage for a new clutch, came back with just the engine cover sitting on top with two bolts missing. I went back and blasted them saying they weren’t concerned with two bolts left over! Next Subaru dealer garage new brake pads to the rear wheels, then end up bending the caliper resulting in the pads rubbing against the disc hard. I’m picked it up after hours and drove 500m and noticed it straight away. I told them they never even took it for a test drive and they argued but then a guy told me by accident that they didn’t because he wanted to go home.
It’s not broken it’s just character.
"It's a feature"
@@simongill23 not just any feature it’s a Range Rover exclusive
I’m so glad there is someone else out there with the same views as me. It seems even worse since COVID and everyone seems to have become more sh** and no one can seem to do their job as it should be done!
Glad you finally got the Range Rover sorted👌🏽
I work in customer service and this all resonated so much with me. I'm glad it's not just me who feels this way.
spot on mate ive been in the car game for over 35 years and i can count on one hand who i can trust to work on my cars
Great video, so true. Not only for Range Rovers but society in general.
When I had my garage we always went out of our way. Going the extra mile. I couldn't say how many times we worked throughout the night and weekends to keep our taxi customers on the road.
I was forced to close because of poor health.
The stress I'd put myself through nearly killed me.
Remember when you sold £500 cars ?
They used to come to garages like mine !!
Makes you wonder how Joe Public gets treated as a customer if an experienced dealer like you gets this experience. Appalling given the cost of the vehicles they sell , not exactly bargain basement . I bought a Lexus a year ago and their customer service on all aspects of their business is amazing , you really feel valued . Never has parting with your hard earned money seemed so pleasant !
Lexus dealers generally gets good reviews. My own test drive experience was brilliant. Shame I just can't buy one as it's missing a few key features I place quite high.
@@TsLeng it's hit and miss with dealers. Say my experience with Audi dealership in Ellesmere port is fab. Friendly guys and competent. A friend down South finds the local Audi dealership absolute joke. The BMW dealer in Chester is full of arrogant pricks and they seems to Google what may be wrong with the car. I was unfortunate to have a beemer plagued with electric gremlins. Sorted it in a 2 man( father and son) garage in timely manner. Price was spot on too. Not sure how good their job was as I got rid of the car the following week...
Once they have your money they can put their feet up, they aren't likely to see them back with a fault or at least a small percentage compared to other marques.
Dealers often have problems with manufacturers/importers who should be paying them for warranty work and replacing defective parts.
A lot of businesses are just trying to avoid doing anything that they can't make an immediate return on.
@@svetoslavtodorov2427 Sounds like you got the same BMW as everyone else who buys one gets 😁
You’ve got it spot-on, The vast majority of customer service in my experience in the UK is poor, to put it mildly.
I don’t often do it, but your Rants sound just like mine 🤣🤣👏🏻
hands down the best car youtuber out there. No nonsense factual interesting videos and also great sense of humor. Only issue is now i keep binge watching your videos 24/7 lmao. Keep up the good work mate and try do a fan meet up if you can cheers
Thanks for watching!
I was given a free first service by my main dealer as a thank you for not rejecting the car because of all the faults on it when I bought it. I took it down at 8am and then occasionally checked the app to see what was happening. At 3.45 pm bonnet opened. At 4.03pm there was a 5 mile test drive. At 4.30 dealer rings to tell me all done, no issues. Apparently, oil change, brake fluid change, etc etc all in 45 mins with a test drive. Amazing! these boys really earn their money. 😃😃
A wealth of knowledge and although an account of 'teething issues', still a good story and with sharp observations of business and society. I hope everything is now sorted and you can enjoy the new wheels because even in the cloudy weather, your new Range Rover looks very good. Perhaps this video will inspire them to get up to speed, so to say. Thank you Matt👍
Video Title: Range Rover Broken
The content: why everyone is useless and how'd we wish they care more about their work and why you should take your child with you to not miss out on work.
Excellent video as usual, never change please.
Totally agree with everything you said about the decline in service, main dealers (a mechanic fixes, a technician replaces), but then I also own an RR. Is this a buyers trait or do I have really have unrealistic expectations???😁
Given how much money you’ve spent … there’s an expectation the car works properly … sadly for land rover that’s simply not the case, Toyota need to buy the company and fix it.
@@andrewjohnston9115 from my ownership experiences of Nissan, VW, Audi and BMW my RR has been more reliable than some and as reliable as the others. I do use the main dealers an have noticed a decline in diligence and what I would call a basic skill level. I would expect any main dealer from Dacia to Bentley to be the experts for their products.
@@stuartrobertson8851I spent over £150,000 on Land Rover products and the only one with no serious problems was the defender. Land Rover design team are world leaders, Land Rover manufacturing are not. You don’t spend over £50,000 on a new car and have it back to the garage within 6 months, that’s unacceptable. Turbo failures x 2, electric seat failures, suspension failures all on new cars. I’m an admirer, but I’ll never be a customer again, a land cruiser is a far better vehicle.
@@andrewjohnston9115 I get where your coming from with those experiences.
We expect a decent service after we spend all that money. If these dealerships can’t value out hard work. We’ll gladly take it somewhere else. I know how it feels.
Main stealers (sic) not just High end ones described but, like you mentioned, good service is the exception and leaves one surprised.
I had a Renault dealer, Shelbourne look at spongy brakes after a rear caliper change by an independent garage. I was told it'd be put on the Renault clip to run ABS bleeding (brake fluid reservoir had let air in I told them). I said pedal method was done several times to no avail and for them to apply constant brake fluid under 20psi to the reservoir which I also was told would be the case if they couldn't solve this.
Collected car and two technicians just did pedal method and said it was fine
Not happy I took it for a run then and said it's not fixed. A message was sent to the technician who I spoke to before I took it out for teat run. He sent a message that several hours diags and brake pipes would need replacing!!
Took to local garage, the pads and rear discs were shot and a brake specialist he uses bled the whole system. Issue sorted.
The advent of electric cars will mean more bull from disinterested, overpriced chancers as inde garages will not have software or licence to work on these cars.
The winner will be main dealers selling and repairing these cars. Rant over 😁
Great video,i think the same applies to Main Dealers extended warranties witch are absolutely useless and never cover anything unless your car broke into two pieces while driving 30mph.
Had some issues with 6 years old C-Max and always ended up paying full price...so frustrating
Hi Matt
As Aircraft Maintenance Engineer I adopted the two ears one mouth on Pilot debriefs. Ask them loads of relevant questions about the problem and take note of their replies. We hated getting a repeat problem. Makes us look like buffoons. I also would tell my apprentices, “better to ask a stupid question than do a stupid act”. Great video keep them coming.
I've been to independents, specialists, dealers, on forums for advice with my Land Rovers. Each has their pros and cons, at each one there are smart arses as well as helpful and knowledgeable people.
Feeling your pain. I actually feel a little sad when I get great service! I feel bad for a decent guy doing his best in business in a world seemingly full of bastards.
Only one garage I ever used for 35 plus years - Keith Gott -Alton Hampshire .They Know more about Land Rover than Solihull ! . They were Brilliant
This video is spot on. I know how you feel. I manage the support for an automotive software company and support JLR on a daily basis. Sadly, far too many at JLR often condescend and don't listen to my advice.
So glad you've had the kind of "service" we as customers, usually receive from Land Rover and other car "dealers". It would have been quite fair if you'd used the word "twat" at least once, in your summary. 😱
I could've done. I tried to keep it clean
My experience with Audi dealership in Ellesmere port is fab. They do what they say they will to do and they do it in timely manner. As I don't have posh complicated 6/7/8 s, rs or alike it's quite cheap too. In my 2 years of owning a mere A3 I had to replace.... Well just a tyre really. So far so good. The 2 litre oil burner is pretty reliable engine.
I recently bought a Merc W204 C200. Love it. I'd like to keep the full dealer service history it has. Nothing due till Oct 2022 but I thought I'd get a quote. Rang my local Mercedes dealer, pressed "two for service" and it rang. And rang, and rang... I have up after about ten rings. To me this demonstrates exacty how they feel about customer service and I'll bet this continues throughout their entire operation. No thank you. I'll use a good independent
You are totally correct - we all feel that you should get superior service at a LR dealer, but I had the same thing last month with a coolant level warning in my 2010 RR Sport - paid over £200 for investigation which found nothing after a pressure test - the light came back on within about 10 minutes of driving away - I did some YT research myself, learnt about the issue with the level sensor on the exp tank, booked it in to be done, and issue now solved. So like your experience, it seems we now have to diagnose our own solutions and tell them what to do at vast expense.
@@PhilipBallGarry My local Merc dealer charges £170 per hour for servicing etc, so, finding a good independent is absolutely the way forward. Good luck.
I love everything you said in this video. No one cares or has any pride in what they do. It’s just a job . I’m passionate about everything I do. We’ve become a rare breed. Love to have a beer with you one day. Keep up the good work!
When you said "everyone is soft these days", you hit the jackpot, my dear friend! Snowflakes everywhere, and no winter in sight..
Like him you mean? Driving 3 hours.... "Easy going" indeed. 🤣🤣🤣 Jaguar is just as poor. Well awful.
You are totally correct. Respect your work ethic. One RR dealer in my experience has been shocking - selling a vehicle to a customer with mould growing in the fridge on the day of collection!
Absolutely agree with your rant! I work for a big company but I always do my best & go out my way to help customers with any issues as that's how I would like to be treated. Keep up the reviews & you've made me realise that providing your prepared for issues the most important thing about a car to me is it makes you feel good when you're driving it & when you get out you it looks so good you have to have a quick look back at it. Unfortunately I'm waiting till the kids stop being messy & sticky before I treat myself to that special motor so I keep upto date by watching your videos as I like similar motors to you. 👍
Brought my first car in 1984, had it's first service at a dealer, since then I've done all my own servicing and repair on every car I've owned including mercs and LR's. If you want something done right do it yourself. Great rant, enjoy the channel.
Couldn’t agree more. With my Freelander 2 and the awkward access to the oil filter, I don’t trust anyone but myself to bother to actually undo the filter housing and change the filter, let alone the oil change and everything else. It has to get pretty serious before I go anywhere near a garage, as as for main dealers, ‘cows ass and banjo’ 😁
@@lascm5237 I've got the 3.2 petrol lr2, recently did all 6 oil changes, yes there's 6 different oils from engine to dif
I experienced this at a main Mercedes dealer although the second Merc dealer was much better but you really have to push them otherwise they will not do anything even the problem is so obvious. Glad you got it sorted, although if you was someone without the technical knowledge, they would have got you to fill your tank to stop the fuel from squashing around..
This is an issue across many industries, these days, all the old experienced ones have retired, those taking the reins are either too young without enough experience or just don't care and the pool of talent is diminishing as people just don't want to work (there are a few good younger guys/gals though).
Same in my trade Supermarket Refrigeration, people don't want long unsociable hours, stress, weekend work,
No one wants to get their hands dirty anymore. We’re breeding a nation of keyboard jockeys.
I have my first Range Rover and totally love it, I cannot imagine wanting another brand ever again! Its a L322 3.6TD which owned for about 6 years now. A few months ago LR contacted me, to say their was a safety recall on front brake hoses - Ok I thought, the dealership is only round the corner from work, so I dropped it off one morning. Towards the end of the day got a call saying my car was ready for collection. Went to collect, to find out they hadn't actually replaced the hoses, LOL the reason? the wheel nuts were a little tight and they couldn't get the wheels off, and there was nothing they could do about it - WOW! (but they did wash it) I left (rather angry) to get home to receive an email from some head office, asking if my recall went well? Hmm as you can imagine my reply was not very flattering . Needless to say I immediately got a request from the dealership to return my car and it would be sorted! I actually refused to take it back, as I didn't want any clowns that couldn't even take a wheel off touching any part of my braking system! Anyway finally agreed to take it to another dealership, but had to drive it all the way there myself (sound familiar?). Anyway fast forward to the last few days, my car has developed a strange mechanical whirring noise underneath somewhere, been in to be checked, while they have highlighted a couple of worn components, they actually have no idea whats causing the noise - Hmm again sound familiar? Oh, love your videos keep em coming!! 🙂
That's why I drive sheds worth a couple of grand (if that) - any issues, aren't really issues ha, when you have such an expensive car you expect perfection, and want/need it fixing :) But, great video as always, and a quality rant, surprises me the service from main dealers sometimes, quite staggering :)
Brilliant, and so true of so called "service" by retailers in general. No training, no care, no standards, no worries, seems to be the company motto for way too many nowadays. Sadly, this has applied to the medical profession as well for many years. And don't get me started on the legal profession..........
Another great video Matt and an epic rant 😂 I’m with you on main dealers though…usually expensive and not very good. Here in Stoke I use a small independent garage who are brilliant. I book the car in, drop it off and pick it up as agreed. Never any drama or unnecessary hassle. Proper old school mechanics are worth their weight in gold but are becoming rare now…I dread the day my man retires.
yes fortunately here in Socal we have some good independent shops with that in mind I got myself a 2016 RR diesel...with a warranty. It's such a great vehicle. I have no plans to take it to the dealer, I think the process is now plug it in if there's a code replace the part and if no code then send it back to the customer. Trouble shooting is an art they don't teach or promote anymore. I had this same issue at the Mercedes dealer.
So true Alan. I also know an old school mechanic of 40 plus years experience. Could probably strip down a engine and put it back together blindfolded. The piece of mind I have when ever I go to him is worth 100 times his weight in Gold. Normally I would live in fear too for the day he retires, but fortunately people like this don't have idiots anywhere near them, so his younger business partner is near enough as good as he is and he's also training up his young son.
Love it when you step on the box to get on your high horse, then step back off it just in time 😂 I think it's brilliant and love the humour of your videos. My sort of thinking 👍🏻
Thanks! We all need to let off steam sometimes
I had this exact issue with a 2017 vogue SE and Landrover insisted there was nothing wrong with it.
This combined with a faulty fuel pump and a leaky oil cooler with in two weeks of getting a car that was “approved used” saw me reject the vehicle 🤷🏼♀️
Hello mate we Deal with range rovers as an independent authorised repair.
It is the Transfer case service. Needs the fluids flushed once. Run and then another change!
Easy fix.
When it comes from a Land Rover fan it means something. JLR want the premium brand image but it seems the dealership network is a lot less than premium.
I remember your review of the Bentley dealership who pick up your car and treat you with TLC, attending to your every need. Oh how very different JLR, watch and learn chaps.
My sister currently lives in the UK, around london somewhere (moved from Australia 2 years ago) and she constantly tells me how useless everyone is there compared to people in Australia. She said no one keeps appointments, it's impossible to get anyone to do anything or show up at the time they said, even the people she works with in an office are all extremely lazy. It was a real culture shock to her, especially since we consider Australia pretty laid back, but she tells me after living there that the two countries can't be compared when it comes to work ethic. It's probably true now that you made this video ,since in the last week I had 3 guys come out to do quotes for some jobs for me and 2 of them brough their children along with them haha In saying that I've had my own personal experience with car dealerships here and they are pretty much identical to your experience there. You will get a far better service and better trained staff from an indepent shop, especially one that's owner owned.
"Everyones useless" was the phrase we continually used with our Vogue which we bought from new in 2007. A series of really minor faults such as the seatbelt light never going out, meant the car going back to various Land Rover dealerships and the problems never getting solved. £76k turned into £15k in about 4 years. Never again.
3 words
TOYOTA LAND CRUISER
@@leonwp60 What's the old story? If you want to drive across a desert, take a Land Rover. If you plan on coming back, take a Toyota Land Cruiser......
@@Brian-om2hh well for sure companies that order range rovers for dessert explorations like oil etc get advised to install extra oil coolers and other mods, if going to arctic the reverse with pre heaters etc.
But Land Cruisers, well Toyota just say it will cope.
I hsve just sold a Lexus RX 450 h and have to say having had 7 series, merc s class, jags etc the mpg, performance, build quality and reliability were outstanding.
Better still i bought it from a dealer and sold it to another dealer for 3k profit after 9 months.
EVERYTHING you have said, the dealers, so called technicians, behaviours, arrogance, rudeness, etc etc is so true. I’m sure everyone watching this will agree. As for work, I enjoyed watching my dad work, looked forward to it in fact. Brilliant honesty. Thanks.
My Range Rover two door went over 500,000 miles and the only trips to the mechanic was for regular service. Many miles off road, rocky tracks, logging roads and sand, firm or soft. It never missed a beat. My only complaint was the plastic seat covers, I replaced them with hand made cow hide covers.
I really wish they’d get their act together. Fantastic cars dogged by reliability issues for years and LJR seem to do bugger all to improve things. Hope you have better luck in future with it.
Yes - time Tata got off their fat butts in Mumbai and came over to England to sort these issues out.
@@simonwilson7581 fair enough but there are plenty of other cars with similar tech that doesn’t fail every 5 mins and cost a fortune to repair/replace. It’s gone on for years now.
@@simonwilson7581 that's like saying you shouldn't waste money on a saucepan with a handle!
@@simonwilson7581 Daft comparison with a Toyota Yaris. Lexus models have equipment like electric blind motors though and do they go wrong?!! Fact is JLR products are woeful for reliability. Hence the reputation they have.....
Totally agree with you about everyone's so soft these days, lots of people seem to have anything about them anymore apart from a massive sense of self entitlement!
Can't beat a 'good vent' 😂 sadly you are correct on the poor service points. Another great RR video 👍🏼👍🏼
Mate, totally with you on that. You just can't find the people nowadays who give a damn. That's why, when you find a good mechanic, they're worth their weight in gold.
I don't go to dealers any more unless it's absolutely necessary.
It should be a reasonable to expect excellent customer service from all garages, but especially main dealers given the premium you pay for their product. Sadly your experience is somewhat typical these days, and not confined to the car industry.
Problems will occur with every product at some point, it's the attitude of those being entrusted to resolve the issue that matters most for me. Great video as always.
I could waffle on the topic of useless main dealers for hours, I used to work for a BMW dealer and left in 1999, the difference in quality and service now is phenomenal. No attention to detail anymore, we would have filled your tank and you would have had the service manager and master technician at your disposal. Congrats on getting it sorted!
I agree, owned BMW's between 2002 and 2020 and in that time, the dealer I used got more expensive every year but the quality of their service just went down. They were really really good back in the early days and I felt special as a customer but it got to the point where they wouldn't even answer the phone or report anything back during repairs. The final straw was the day i booked a while-u-wait MOT for 9am. After sitting around waiting for an hour and a half I finally asked them if it was done and the guy looked at me and said, 'where did you park your car again, is yours the silver 5 series?' It took them nearly 3 hours to do a pre-booked MOT. Unbelievable. I've never been back.
I hear you. I have seen this countless times. Sadly everyone assumes ALL garages and car dealers are the same. I have had some amazingly good experiences with main dealer service depts. But when I think about them it's always been just ONE person in there that went the extra mile. Afterwards when dealing with someone else the world turns to shit at the same dealers...
Think you should have kept the v70 volvo .Better build quality and actual car cost less than the price of a service on the range rover 👍
Nice rant (couldn't agree more about service BTW)...and nice car...love my Range Rover. All the best!
Great rant. I’ve taught myself to do most of the routine maintenance on my Range Rover because I just got tired of dealing with people. Saved myself a crap ton of cash in the process.
“Everyone’s useless, it just winds me up” that’s going to be my quote of the year
hahahaha 😂
Matt you are exposing the real world more people should be like you!! most people except what they are told when they know its wrong these days you have to be a ball braker to get whats right...
I owned 2 Range Rovers in Eastern Europe. You can imagine the mechanic's level here if its that bad in England. This made me sell both eventually.
I rarely comment on TH-cam videos, but this latest episode has completely made my morning.
I laughed out loud, as it is indeed such a reflection on the attitude of (some) modern businesses and thinking. Great videos and thanks for making them!
Thanks!
I just watched and very good, I had a discovery 4 which made a similar grabbing noise on full lock coming off the dive, never got to the bottom of it, all fluids replaced, but it's all part of the experience.