Sony WH-1000XM3 Battery Troubleshooting, Repair or Replacement Walkthrough - Teardown and Fix
ฝัง
- เผยแพร่เมื่อ 29 มิ.ย. 2024
- A walkthrough showing how to troubleshoot various battery issues (charging light blinking, battery not charging, charge not lasting as long as usual...) and how to replace the battery if needed.
APRIL 2022 UPDATE: If you need a battery troubleshooting and repair video for the 1000XM4s, I FINALLY posted that video. Check it out at this link: • SONY WH1000XM4 Battery...
Please comment below with any questions or feedback! I have lots of replacement parts for these headphones on my eBay store. Please use the following link if you need some parts :) www.ebay.com/itm/194819910342
If I'm currently out of batteries, please check out this Amazon listing for a high quality replacement battery: amzn.to/3w6moym
In the worst case scenario that your headphones are damaged beyond repair (R.I.P.) I'd highly recommend upgrading to the WH-1000XM4 model. The price different between the XM4 and XM3s is much smaller than I'd expect and usually Amazon is running some sort of fantastic deal :)
Check out the listing here: amzn.to/3ikSlLv
Also, I'm including links to the soldering station and precision screwdriver set I used in this repair that I've had for YEARS and use to fix everything. Check them out on Amazon here:
Soldering Station: amzn.to/3i18eWX
Precision Screwdriver Set: amzn.to/3q0BlOI
Thanks and best wishes! - วิทยาศาสตร์และเทคโนโลยี
![[Tips] Sony WH-1000XM4 | What Sony Didn’t Tell You!](/img/n.gif)
As someone who does far more phone repairs than she'd like I'm taking a moment to appreciate how easy it actually is to replace the battery here, thanks for the guide!
111111
I am a elderly woman- 61 years old and my husband is not familiar with these issues so I fixed my headphone all by myself. Thank you so much!
The fact that these are so repairable is awesome. All electronic devices should be repairable.
@Let me offer you this Couldn't agree more.
Thanks to this vid my headphones came back to life! all i needed is to disconnect the battery for 15 minutes.
Hey, did they not turn on at all? Or what? Can you pls explain what was happening. I’m going through the same
@@mirzahassanzia going through the same thing. Please explain.
Thank you so much for your helpful video regarding the battery on the Sony WH-1000XM3 headphones. You covered every detail thoroughly and at a good pace. Also, you used great camera angles and had the camera at the best distance. It is so nice having access to a video with such professional execution.
Such a simple fix! Before starting my battery read 0% in the app and the touch didn't function. Charge light flashed indicating charging issue. Disconnected the battery, took the dog for a walk. Once home, reconnected and all good. Thank you!!!
Excellent video, thanks for posting. I have the earlier 1000x and made the mistake of going out to the mail box in the rain without thinking. 15 mins after, they stopped working. With your video, I was able to disassemble quickly and remove the battery. Then left to dry for 48 hours, and still no luck. Then sprayed 90% alcohol around except speakers and mics, then left to dry for 48 hrs. Then, it worked!
fantastic! Great thinking about spraying the alcohol!
can anyone explain to me why spraying the alcohol helps?
Thanks for walk through.
3 points that may be helpful.
1) Removing the screws requires a #00 Phillips head screwdriver. I suggest you resist the urge to use a tiny flat blade screwdriver because that or a larger Phillips head can easily tear up the slots in the screws.
2) The interior of the earpiece might be slightly different than the video but all the important pieces are in the same position.
3) A tweezers will be quite useful in replacing the ribbon connector and putting the screws in place. (My fingers are just too bulky to do this easily.)
Dude!!! Thank you so much, followed your steps, removed the battery cable....let it chill unconnected for 5mins and reconnected the wires and everything worked again. Many thanks 😊
Thank you!!! I bought mine at $40 because "only worked with cables" I bought it with the hope I could fix it and I did thanks to you!!!
Oh wow, thanks for a good guide. I was having such a headache trying to figure out the rattling I heard in my right earcup. It was almost like something was noticeably loose in there and with the help of this video decided to open it. Turned out that a hair had found its way all the way there and was resting against the speaker element. Took it out with tweezers and the problem went away, just like that, wow!
Thank you mate! You saved my life. The battery always showed incorrectly 10% and didn’t charge. Reset didn’t work but your workaround did. Thank you so much!
Hey I got the same problem :/
Can I asked you which workout you did in the video? Did you replaced the battery or just let the battery rest?
Thanks!
@@thameswrites I replaced the battery :)
Red light is now charging, whereas before it didn't show a light and wouldn't take a charge! It worked.
Can't thank you enough. If I need a replacement battery or other parts I know where I'll go.
Cool, you saved me a lot of time with my WH-1000XM2. They were charging, playing with the audio cable, but didn't open nor reset. Now they are fine!
OMG! You are my savior. I have done everything that the sony site told me to but nothing worked but than just unplugging and replugging the battery solved everything. Thank you soo much! This guy deserves a nobel price or smth ngl
aw thanks! Yeah I've heard similar comments about unplugging then plugging the battery back in! Seems to really help for some people - glad it worked for you :)
Thanks a million! Just replaced my battery today and it's now charging as normal, this saved me a lot of time and money getting them sorted!
How did you know if you needed to replace the battery because I have no clue if my battery is bad because it’s not connecting to my phone
@@prestong515 I didn't know for sure, but after contacting Sony they said I'd have to pay an inspection fee + labour + repair costs + delivery as I was out of warranty! The replacement battery was only £15 so figured this was worth a shot and thankfully it worked!
I LOVE YOU! I can't believe it, after 1 week looking for repair centres and getting insane quotes (because the headset is 1 month over the warranty) it was just fixed by disconnecting the battery for a bit and connecting it again. You're the best!
The battery was draining too fast?
@@sludge5328 It just ran out of charge once and after hours of charging it never allowed me to power it on again. After this fix the headset is still working fine, and the battery still lasts more or less the same :)
You are a life saver Sir! Thank you so much! My Sony WH-1000XM3 wont charge and just blinking red two Times every 5 seconds. And after I followed your instruction disconnecting the battery for 15 minutes it is now working fine! More power and GOD bless.
Just changed the battery in my XM3s. Thanks for the clear and easy to understand guide. Well done!
I'm glad it was helpful - best wishes!
I' m usually too scared to do these things on my own but the instructions were super easy to follow and very clear so I tried. Headphones fixed! Thank you so much! :)
I'm so happy it worked for you! Hopefully it gave you some confidence to try more repairs in the future :)
Appreciate Sony making them serviceable
My WH-1000XM3's were not charging most of the time either (flashing red light when plugged in to a charger). I followed these instructions up to disconnecting the battery and waiting 15 minutes, and lo and behold after plugging the battery back in the headphones started charging regularly! Thanks Jon!
That's awesome to hear! For some reason that really helps for a lot of issues :)
Dude seriously...THANK YOU! My unit wouldn't charge. It stated that its at 20%. Once plugged in, the led stays red for 10 minutes or so and then turn off. When I turn on the headset it immediately tells me that my battery is low. I tried every single USB-C cable and every charger and every computer with the same result. I was seriously going to just throw these away. Well after watching this video I decided I have nothing to lose since warranty is over so I unplugged the battery as instructed, left it alone for 10 minutes. Plugged it back in and immediately turning it back on and its at 100% charge. Keep it up man...you saving a lot of people money.
Mine were stuck at 10% charge and wouldn't charge. I suspect it was at a much higher charge than that but I changed out the battery anyway.
Fantastic! I love helping people save money so this comment made my day :)
Hi @jontriestofixthings3718, this is also Jon here! My son's XM3's battery was dying and he was very sad. I was dreading over buying a new one as it's really expensive. I came across your video and managed to find a shop selling the original sony battery here in my area for $25, and I just finished replacing the battery while he is in school. He is so happy! Thanking for sharing this tutorial! It's like new now!
You saved my headset! One of the contacts of the temperature sensor was broken, which I noticed when I peeled it of the battery. This stopped my headset from charging properly, and all I got was the flashing led. After soldering it, charging works like a charm 😎😍
hey mate, you rock!!! The red charging light was not coming on, so I did as you suggested disconnect the battery! thank you for sharing your knowledge! I just subscribed...
This saved my 1000XM3 which would charge but not turn on or rest with Power + NC depressed. Thank you so much!
Disconnecting and re-connecting the battery did the trick! (for now). Thank you!
thank you so much! just fixed my pair while watching along with your vid
Saved the day! Charge led kept blinking red, charge down to 10%. Simply disconnecting and reconnecting the battery fixed it.
I have the same problem. I’ll try that tonight
Thank you so so so very much for teaching me how to do this, i've had my pair for about 2 years now so im getting ready to replace the battery! Now i know how to! Thanks again! :)
awesome to hear!
I've had mine for about three years now and I've started to notice the battery life isn't that great anymore a full charge used to last me 5 days (or about 25-35 hours of playtime) and now I barely get trough two days. Good. To. Know the fix is so easy and the replacement battery isn't that expensive either so might as well it and expand the lifespan on these. Thanks for the straightforward and easy to follow tutorial!
Same, though mine is currently lasting longer atm, dont le the battery run down to 0% otherwise that can decrease longevity of the it
Fixed my headphones by following this video. Thankyou! 😀
I tried this repair (unplugging the battery and plugging it back) on my Sony xm2 and it worked!! My headphones would not turn on and I was bummed out to have to spend another 300$ or so on headphones. Thankfully I found this video, thank you so much! I do have to unplug and plug the battery back in once a month or two or so but so far the headphones have lasted a good 5-6 more months!
Awesome to hear that! If you ever get fed up with having to unplug and plug the battery back it you could try getting a replacement battery and see if that fixes the issue permanently :) Happy listening!
Thanks, batteries were sold out on your ebay link so I used the Amazon link to purchase one.
You're the man! Thank you! Your video was clear and easy to follow. Reckon I might have kept the charge at 100% too much and have somehow cooked the battery. Trying the reset as we speak but least I know I can fix this. Cheers.
Problem fixed. Disconnection and re-connection was enough to reset the battery. Now getting the hours out of the battery that I should. Will probably buy a spare battery for when this one claps out. Thanks again man.
My Sony MDR 1000x were not turning on. I followed the same steps disconnected my battery for exact 15 minutes and followed the procedure. now they are working good. Thanks dude
Worked for me with the XM2s! Thanks!! Indeed just 15 minutes of taking out the connector and reconnecting it again
Had the blinking red LED warning indicating the headphones were charging at an abnormal temperature,. This happened out of the blue and I knew the headphones had not been damaged in any way, disconnecting and reconnecting the battery entirely like this video shows was the only way to resolve this issue so thank you! I strongly recommend people try this before sending off theirs for repair.
I had the blinking red LED as well, which stopped the headphones from charging. In my case, the contacts for the temperature sensor on the battery had popped off their solders. It's the yellow cable in the video. Even with my shaky hands and cheap soldering iron, I was able to solder the wires back, and all is good now. Thanks for the video!
On the Sony Headphon app my WH1000XM3 showed 10% of battery life and it would'nt charge (but it still worked). After unplugging and plugging back the battery it now shows 100% and work perfectly. Thanks for the video!!
Thanks for the video, great walkthrough!!
My Sony WH-1000XM4's always indicated 10% battery remaining, after unplugging and plugging battery the problem was solved!
My Pair did not charge anymore, the video worked like a charm🥰
Thanks a lot🙂
sarcasm?
Wow, that's great to hear :)
Thank you! Disconnecting the battery fixed the issue of the red LED turning off and the battery not charging.
Thanks for making this so easy!
Thanks a lot for teaching how to replace the SONY headset battery.
Just using for 3 yrs for nearly 300 days/yr... today all of sudden the headset out of power without any reason.
Therefore from your SONY anatomy lab class, at least I can fix up my headphone set as well from your video.
Me, too, finger crossing for my sudden blackout H.ear.... 😁
Once again, thanks...from Australia
Thank you....Very helpful. It helped me a lot after the headphone fell in the rush...
Nice simple video, thanks!
Great to see this is so easy to replace the battery, hopefully I don't need to for a few years.
But I will definitely want to keep these for longer than a battery will last.
If the XM4's are the same inside . . .
Hi. I Have the wh-1000xm4 model ..my phones wont power off …they are on all the time ..i tried a soft reset and hard reset …any suggestions ? They wont power off at all ,even if I set the app to power off
Thank you so much for this video. I kept getting the red blinking light indication when I tried to charge the headphones but this seems to have resolved the issue. I'll most likely buy another battery anyways.
I'm glad the video helped!!
Thanks for the video. Was almost identical to take apart the MDR 1000X. Mine did not start after a charge but now they work again. I unplugged the battery and let them be for 15min then they started again.
Thank you! I change battery after watching this video! Realy helped to have it done easily .. Thanks
glad to hear it!
Thank you for the video! I'll try right now.
(Do at your own risk):
Just a tip for anyone who doesn't have a pry tool: in this case you can use the cap of a BIC pen (the classic BIC pen), by using not the "cap" part, but the long little thing that you would use to hoist your pen on your shirt. It is not very long, but for a simple operation like this one it works pretty well.
Really helpful and this video was key in me replacing the battery on my two year old headphones which would only charge up to 10%. Thanks so much for sharing this helpful guide!
When you charged it, did it only light up for a sec?
@@uan1772 No. The light would stay on, but even after leaving it charging overnight it always reported battery at 10% and the headphones would only last 4 hours before running out.
VERY HELPFUL! Thank you for saving me $ and empowering me to fix it myself. 🙂
Thanks buddy... Looks like my power button problem is solved with your video. Great job buddy.
Thanks so much for this. Disconnecting and reconnecting the battery solved the problem I had i.e LED charging light switched off after 5 sec of being plugged in and did not charge
Duuude. You saved me like >$100 in repairs from Sony’s non-warranty repair center. I bought them refurb, so let’s hope it sticks.
Note: with tools the hardest parts are removing the back cover and REINSERTING THE FARKING BATTERY CABLE in its port.
Mucho thanks.
Disconnecting and reconnecting the battery solved the problem. I have hear on 2 and it's easier to remove the battery. Thank you very much,
THANK YOU for this. Amazing how such a small little design thingy (isolating conductors in a circuit) can ruin the experience for the users. Did not expect that in such an expensive product
This also worked for me, fantastically helpful guide thank you!
Thanks so much Almost threw mine in the bin but tried this method and it worked a treat
I was having boot issues and am going to pick up a battery just in case I need to replace the battery in the future. This is shockingly easy and how most electronics should be. Thanks for the guidance!
Yes, the battery fix is really straightforward! Some Sony models require soldering but thankfully the XM3 and XM4s do not :) Best of luck!
@@jontriestofixthings3718 Will you be getting batteries in stock in your eBay store sometime soon? I'd much rather directly support you over an Amazon seller.
@@Becausing Hey, sorry but I'm out and don't think I'll have any in stock soon. Thank you so much for the sentiment though! :)
My headset has been lying dead for quite some time after I dropped it, and it stopped working.
After watching your video, I unplugged the battery and plugged that in, and it started working again.
Most importantly, your video gave me confidence to take a chance to repair it by myself without breaking anything else.
Thank you very much for sharing the video!
A tip for other folks who have had the issues of the WX not charging anymore (and the red indicator not even turning on when you plug it in). Try holding the power button when you plug it in. For some reason that seems to work for me. Good luck y’all.
th-cam.com/video/EMtX-P8EuEw/w-d-xo.html
For some reason, this was the only thing that worked for me as well. Thanks for the tip!
This is great and worked! THANK YOU! Maybe it helped the battery discharge?
I disconnected the battery and that fixed it for one power cycle. Then it wouldn't charge again. However, holding in the power button while inserting the charging cable did something quite magical and now it's charging again. I'd just ordered a new battery and was about to replace mine when I happened to see your comment. It looks like now I have a spare battery if/when this one runs out. Appreciate you.
Thank you so much, fast and informative have a good day/night :) !!!
You're welcome.
Thank you, just disconnecting and reconnecting battery did help!
It's very nice to know that the earpads aren't glued down. I've had them for a year and my battery life has gone from 30 to 24 hours (I use them daily at work). Still plenty obviously, but it's great to know I'll be able to fix them in the future. Saving your video for when that time comes!
same, I don't have these but when it comes to bluetooth things, or even smartphones, how easy it is to replace the battery, and the availability of batteries is very important for long term usage if you really like the item, instead of having to upgrade every time the battery sucks
@@HearMeLearn Very good point! Phone batteries used to be extremely easy to replace but now are such a pain and you often have to disassemble the entire device just to access the battery. Thankfully these are quite straightforward
@@jontriestofixthings3718 hey can we officially replace our batteries at a Sony store? Or DIY is the only way?
Thank you so much disconnecting and reconnecting the battery solved the problem =)
Thanks disconnecting and reconnecting worked!
Thanks for the video! It helped a lot, although it is really not necessary to remove the cables, nor the sticker from the battery if you just want to troubleshoot a reset issue. Just unplug the power connector and that is it! Nothing else is necessary unless you really want to replace the entire battery...
Thank you! Worked like a charm!
th-cam.com/video/EMtX-P8EuEw/w-d-xo.html
You're welcome.
Sir you saved me a ton of social anxiety
Literally saved me with this battery unplug trick ahaha subbed and liked. thank you
great! I love being a small part of helping someone save their headphones :)
Just fixed my Sonys, great video
I'm glad I could help!
DIY Headphones Repair all I can say is thanks
Thanks for that , you are very helpful
Thanks, this helped fix my issue.
Fantastic, it's worked for myself.
Great video and solved my problem
Great! I love to hear it :)
Thank you it’s happened for my headphones I think I used the fast and powerful charger for it . I’ll give try thank you🌿🌿
OMG, thank you so much for this
no problem! I hope it helps!
Try holding the power button as you plug it in. "B A" mentioned this in another comment and it worked for me. Before, no red light. Now charging again. I was able to fix it before by disconnecting the battery but it only worked for one power cycle. Some posters suggest that maybe the problem is due to a defective sensor.
damn thank you! i was able to revive my headphone after removing the battery.
Massive thank you dude
Thanks! Fix my battery not charging problem!
Thanks for this video, I replaced a battery in my XM3 :)
Where did you buy the battery and do you recall the size of the battery?
@@barrykenna6067 Just type "Sony WH-1000XM3 battery" and you should find. Anyway, any Li-Po battery with output voltage of 3,7V will be good. Original has capacity of 1000mAh 😉
It works dude, thank you so much.
I'm glad it helped!
Thank you so much my friend!! God bless you!
thx mate, I followed your advice to first disconnect the battery and then reconnect and charge, battery was full after 10 minutes charge, will test if it stays that way, all the best (after 5 minutes.....it stopped working again. same issue. not reacting to buttons.....maybe need to change the battery. (Update, when I wait, then charge it then sometimes after a 5 minute charge it goes on again and I can use it like normal, but then after a minute or so it stops again and doesnt react, seems a pcb problem from the battery (battery has a pcb). I will order first a new battery , then open the old one to see if battery of pcb is bad, put the new one inside and see if it solves my problem
Thanks man.simple steps
Thanks for the video. I had the issue where, instead of charging and having a solid red light, the red light would flash continuously. After disassembling, I found the light could stay on solid if I wiggled the temperature sensor (the part held down by the first tape - the orange tab touching the battery). This is true even with the battery unplugged. Tracing the sensor cable back to the board, it was apparent one of the solder joints was only making intermittent contact. A little more wiggling and it came off entirely. I resoldered the sensor onto the board and now it charges perfectly.
Also it looked like the wiring had been factory reworked (poorly), so seems like Sony has some quality control issues. Very disappointing.
Thank you man! It worked :)
Took me 3 days to remove 2 of the 4 screws. Had to break the plastic. But changing the battery did the trick. I hope the screws hold the base together now.
i unplugged the battery and then charged for 20 minutes and they work! thanks!!!
Do you know if there is a battery on each side of the headphones? Or only in the left one?
@@matis8113 just the one side, other side is motherboard and stuff
had to do this again
I just wanted to know what the internals of my xm4 looked like, its just as new as the day I bought it and I hope it stays that way for a couple years. The repairability just makes my decision even better, almost bought wireless in-ears. Thanks for the vid.
btw i realized the ear pads began to kinda wear off, they are not as solid anymore, is it how its supposed to be?
@@bruh5924 Sometimes clean and then apply leather grease.
it works for me! many thanks
thanks for the great video
Very helpful.. Thanks.
Great to hear! I made it to help out other people :)
Thank you so Much!!
You are so welcome! Thanks for taking the time to watch!
great vid had mine xm3 for 1.5 years now.did purchase with £50 pcworld 3 year insurance which ive used 3 times to get brand new headsets so well worth getting the insurance but knowing how to replace the battery is suppurb.
Bro, thanks so much ^^
Thank you tons