I ordered from a Keystone dealer a set of 10 compartment cam lock cylinders. They sent me Bauer 352 locks? They told me there is a master key in the box as well. I cannot figure out how to remove the old "cam" (center cylinder the key goes into) from the rest of the shaft. I need to replace them all as in the confusion after purchasing and having my 5th wheel delivered the keys were lost. Some of the compartments are unlocked, some are locked, the trailer doors are unlocked but I will be moving it to a trailer site soon and need to be able to lock it. Have you made any videos on how to change just the "center part that the key fits into"?
Good Morning, we have not made any videos on this quite yet but will be sure to look into this. If you have any questions on this type of repair we would advise consulting your dealer for in person assistance or calling our customer care team at 866-425-4369. Thank you!
Thanks for the helpful videos! In our 2019 Hideout, the OEM bathroom sink faucets squeak loudly. Can they be lubricated to quiet them down or is replacement required?
Good morning, we aren't sure what kind you have, and since we do not make the faucet itself, we couldn't really advise on if lubrication could be added. What we can advise, is that it may qualify for our DIY program to have the faucet sent to you directly. What you'd need to do is reach out to our retail team Monday - Friday and inquire about this with your VIN. The number is 1-866-425-4369. Thank you.
I believe the video was made way too fast when you measured the shaft of the lock you said you were measuring from the key part to the latch that turns right ?? And I'm also wondering if the measurement would be the same as the thickness of the door ?? Is the thickness of the door the measurement we are actually looking for on that very same type of lock ??
Good morning, thank you for reaching out. You may want to reach out to a local authorized dealership or to our Owner Relations team if you have questions about how to proceed. They can be reached at 866-425-4369. Thank you.
can you tell us where the van step down 240/110 electrical transformer is located We need to find it to get the new air conditioner working for a Keystone Montana 5th wheeler from USA 2000
Good morning, thank you for inquiry. Please send in your inquiry via email or phone to our Owner Relations Team. The number to dial is 1-866-425-4369, and the email address is ownerrelations@keystonerv.com. They may need additional information from you relating to your unit to answer this for you. Thank you!!
Good morning, Keystone RV Company 1 month ago Good morning, thank you for inquiry. It's quite possible you'll need something adjusted or replaced. You may want to reach out to a local authorized dealership or to our Owner Relations team if you have questions about how to proceed. The number to dial is 1-866-425-4369, and the email address is ownerrelations@keystonerv.com. www.keystonerv.com/find-a-dealer would be where you can go to find a dealership near you. Thank you!!
Thanks for taking the time to post these helpful Instructables!
How do you remove old lock when you can't unlock it to open the door?
I ordered from a Keystone dealer a set of 10 compartment cam lock cylinders. They sent me Bauer 352 locks? They told me there is a master key in the box as well. I cannot figure out how to remove the old "cam" (center cylinder the key goes into) from the rest of the shaft. I need to replace them all as in the confusion after purchasing and having my 5th wheel delivered the keys were lost. Some of the compartments are unlocked, some are locked, the trailer doors are unlocked but I will be moving it to a trailer site soon and need to be able to lock it. Have you made any videos on how to change just the "center part that the key fits into"?
Good Morning, we have not made any videos on this quite yet but will be sure to look into this. If you have any questions on this type of repair we would advise consulting your dealer for in person assistance or calling our customer care team at 866-425-4369. Thank you!
How bout the looks on the hatch door next to that one?
Thanks for the helpful videos! In our 2019 Hideout, the OEM bathroom sink faucets squeak loudly. Can they be lubricated to quiet them down or is replacement required?
Good morning, we aren't sure what kind you have, and since we do not make the faucet itself, we couldn't really advise on if lubrication could be added. What we can advise, is that it may qualify for our DIY program to have the faucet sent to you directly. What you'd need to do is reach out to our retail team Monday - Friday and inquire about this with your VIN. The number is 1-866-425-4369. Thank you.
I believe the video was made way too fast
when you measured the shaft of the lock you said you were measuring from the key part to the latch that turns right ??
And I'm also wondering if the measurement would be the same as the thickness of the door ??
Is the thickness of the door the measurement we are actually looking for on that very same type of lock ??
my latch knob/lever for outdoor kitchen broke off flush in latched position. Is there a better way than drilling it out to open it?
Good morning, thank you for reaching out. You may want to reach out to a local authorized dealership or to our Owner Relations team if you have questions about how to proceed. They can be reached at 866-425-4369. Thank you.
can you tell us where the van step down 240/110 electrical transformer is located
We need to find it to get the new air conditioner working for a Keystone Montana 5th wheeler from USA 2000
Good morning, thank you for inquiry. Please send in your inquiry via email or phone to our Owner Relations Team. The number to dial is 1-866-425-4369, and the email address is ownerrelations@keystonerv.com. They may need additional information from you relating to your unit to answer this for you. Thank you!!
Mine on my shadow cruiser won’t latch when locked. I have pushed so hard and it just opens up still.
Good morning,
Keystone RV Company
1 month ago
Good morning, thank you for inquiry. It's quite possible you'll need something adjusted or replaced. You may want to reach out to a local authorized dealership or to our Owner Relations team if you have questions about how to proceed. The number to dial is 1-866-425-4369, and the email address is ownerrelations@keystonerv.com. www.keystonerv.com/find-a-dealer would be where you can go to find a dealership near you. Thank you!!