What if the tension is the salon owner "pairing up" and having a bestie and you're not under the same rules that the bestie is and not to mention the whispering going on... i ended up leaving bc i was told there were no issues between myself and the owner when there clearly were; but she turned so red i thought her head would blow off her shoulders when i mentioned the different business practices with the bestie versus myself. I feel i did my part communicating, then in leaving since there were no changes. Ihave no hard feelings--i was even recommending the salon for certain services and raved about the ladies being good people, but i quit when i found out from a few people there was no reciprocation of that, including the salon claiming ignorance on where i went and how to contact me. (I've had the same mobile phone number since the late 90s.Thank you guys for all you do to encourage and help your peers and techs. Peace. :)
GREAT talk. Can we do a video where clients can be overly sensitive. Such as the cuticles are tender and won’t let me use a diamond bit on them super low or my client thinks the vibration is too much when removing gel polish on an enhancement. Thanks xo
We have receptionists that book our appointments. There are times where two customers have shown up at the same time. Without getting too lengthy with details here, sometimes the mistake can be on the customer side and sometimes on the salon side. Either way you apologize for the error or misunderstanding, kindly ask each customer their flexibility and then reschedule one of the two. You can offer a perk of some sort to the one who has to come back but I have found that to be unnecessary because most people are very reasonable and understanding. They just appreciate the transparency of your acknowledging there was a mistake somewhere. Just don't spend 20 minutes trying to figure out who's fault it is.
I had a client she was an older lady and I was pushing her cuticles back and not hard at all I did her manicure then a few days later she said something to the hair dresser in the salon that it hurt her. She never said anything to me at all so when she came in to have the gel polish removed I had mentioned it to her and I told her to say something to me if it hurts or what dont just sit there and bare with it . she didnt want to hurt my feelings and I let her know it wouldnt hurt my feelings at all you need to speak up as I dont know if it bothers you or what.. So she said she will from now on and I told her to come straight to me if she has any kind of an issue not to go to the hair dresser as she is not my boss I am my own boss just rent a space. She was all happy to hear. Her daughter on the other hand she is a acrylic girl and I am a gel tech she told me I need to switch from gel to acrylic and I let her know that is not gonna happen due to cost and such and if she dont like gel then she can stay with her acrylics and that she did...I found in my town everyone only wants a manicure they dont want any enhancements and its frustrating. I have been open only since dec 2019 and done 2 enhancements the rest are manicures.....thank you again for all the great videos you do very helpful love you guys just wish i can get your product here in canada....
D Harrison I think clients do this for attention no matter their age. Instead of communicating this, the client wanted to gossip and hurt her in return. Spice up the service so she has something else to talk about.
When I have late clients, I will reschedule them. You have to set the boundaries upfront or they will take advantage. I had a client show up 15 minutes late two days in a row after having been rescheduled from the day before and I wouldn’t do her. Never saw her again. I am not a fan of people bringing children to the salon. I don’t think it’s fair to those who did get a babysitter and wants to enjoy their time away. My clients know that I don’t like children in the salon. Thankfully I’ve never had any issues with other nail techs taking my products. I’ve always been one that if I borrow I will replace more than what I took. Also I’ve always felt that if I have to lock my stuff up in the salon that I’m working in, I don’t want to work there. And last but certainly not least, the salon I am in right now I’ve had an issue with one of the hairdressers. I had to go to the owner of the salon because he kept making inappropriate comments to me and in front of clients. I was getting so many complaints that I had to say something. Thankfully for the most part he has put a lid on it.
Time and punctuality is a big issue in many businesses and it's usually a huge pet peeve for me 🙄 I have a pro makeup studio as an artist and it 'drives me up a wall' when clients are late especially the ones that try to stroll in 30-45 mins late without even calling/ messaging to indicate what's going on....man those days your tongue is really tested 😂🤣 I had a client one time that showed up over 1 hour late and I addressed it immediately, there and then....but for the rest of her service she was like pretty tense with me 😣😔
I had a nightmare situation a few days ago with a client. It started bad and just got worse. She wouldn't sit still. She broke all the tips I had just applied on one hand meaning I had to start all over again. I was nearly in tears by the end of it. The nails I did were the worst I've ever done and I ended up telling her I wasn't charging her because they were so bad.
We have a no child policy, and a cancellation policy all of the girls in the salon implement this. It saves so much frustration! We send these policies to all new clients at the time of booking.
We have extra masks in a little basket near our stations to offer to sick clients. We also always wear masks, but that extra insurance is nice. If I have a super reliable client and they get sick or have an emergency, I'll let it slide. I'm not a monster lol, and they've shown themselves to be loyal and respectful. But if that person is a new client or has had strikes in the past, forget about it. I charge them immediately.
I am always early. I would have a sign that says. Children that run around are given a shot of espresso and a free puppy when leaving. If that doesn’t get through to them I would talk to them and if it is still a problem I’ll tell them they need to find a new nail tech. Thank you for sharing
Oh I recently had a communication issue with massage clients in my spas. Instead of asking to speak with the manager they wrote a review on Yelp about they're experience. It wasn't just the spa though, they wrote a really weird experience about the resort itself. I didn't know about the Yelp review until the gm of the resort emailed me. The contact info on their intake form was wrong so I had to figure out a way to contact them. Bottom line turned out that they wanted a refund on part of their service(actually it was the exact amount of tip they left) hmmm. They even disputed the amount with their bank. Which they lost because of inconsistency in their report. Bottom line was if they actually spoke to me I may have resolved it immediately. But to go right to a review was uncalled for. Ive also had to ask a family to leave because the brought in a newborn with them that screamed. Ugh trying to do nails, massage and body treatments with a screaming baby doesn't work
I work with someone who has 8 kids and she is a hair stylist.... always brings at least 3 of them .. a 13 year girl who watches a 8month old and a 9 year old. And they use the nail area as the "babysitting" area. Very frustrating being that it's the salon owner daughter. And they are the ones always going thru and taking my stuff.
How would you handle a client who has really bad cuticles. Where she basically peels her hang nails a lot that she’s always coming in with almost bleeding cuticles. Do you still put product on the nail or do you sorta have to bandage them a bit?
Educate them. Talk to the client about the dangers of having open skin leaving room for bacteria and infections to form. I would apply product as long as you're not coming in contact with the blood or open cuts. Try giving her some rose oil so her skin will have less breakage.
Im having an internal battle with myself about making a "no kids" policy. The problem is I have one client who brings them to every single appointment and shes been seeing me for years but her kids do cause a lot of disturbance during the appt. I dont think she would be able to even come if she didnt bring them...So Im struggling to figure out how I enforce that especially with her
Wait i love when you guys detour and don’t get to the point lol. In fact by talking about those socks led to the mention of TJMAXX and TJ IS MY “HAPPY PLACE” ☺️ and we’re i run to after a “shit goes wrong in Salon day” lol lol. See it’s on subject lol. Perfect talk on everything else. The client being late, all new nail techs need to nip it in the but right from beginning. I didn’t and was sooo hard to turn around.
When it comes to children... I'm sorry with the chemicals and the dust with in the salon or your home with out good ventilation I think it really shouldn't ... Most insurances with in uk won't cover your business... I would have loved to have kids but I'd never take that risk, my friend took her son to whom has breathing probs she was told she could take her son with her to thief salon witch she did .she got her nails done went home,5 hrs later she had her son in Hospital he was struggling to breath (the dust fumes )he took reaction ended up in hospital for 3days... The doc reckoned this was what happened... Best been safe than sorry and you should always have best ventilation you can afford for your own health... Never let others take advantage of you, Deposit .. If they are going to turn up then they wouldn't have any probs paying % upfront ,late fees must be discussed at consultation with your clients ,give out your copy of your rules and polices that way they can never say they didn't know.. ... Have great day guys... Xxx
Question: had a young client in her teens like 16. I did a perfect set of nails an she loved them. In mist of conversation I remember a story she told bout the last two salons her nails popped off. With that in mind she calls two weeks later jus to assert the same senerio now with my work. I offered to correct the issue but really felt I got suckered. In future how would u address this.? Keep also in mind she was a volleyball player with a preference of long nails. Ugh frustrated with this one. Plz help
In that case I would explain during the appt that you are only guaranteeing the work for 2 weeks (possibly less more like 10 days) and explain all reasons why. Young adult = extra hormones and oils their nails do not hold on to enhancements as well as adults, being in an active sport she is likely to break them, just explaining it may be more realistic to go shorter but if that's what she wants these are your stipulations.
When your regular acrylic client switches to gel polish on natural nails and you totally space it and file off her gel polish as you would acrylic... she doesnt notice but you do. I owned it and was honest with my client for my mistake. Luckily she has continued to be my client. Honesty matters more than your mistakes.
Have a conversation with that client that you won't accept being treated poorly and that maybe I'm not the nail tech for her & have a list of other techs that might be a better fit.
I am annoyed by the fact that in the salon I work the esteticians do nails. In UT their license allow them to do mani pedi work in the natural nail which is the only services that are offered.
Have a "no children policy" on display and practice it, take no excuses. If a client shows up with a child then show the display policy and suggest to rebook another day. 😉👍
Yeah like when someone ask for oval but they want stilettos or they want oval but ask for stilettos love teaching people their shapes again ughhhhhhh!!!!!!!!!!
I ended up making all the shapes on those plastic nail colour display sticks so I had something to show the clients, made the whole process of picking the shape much easier 😊
Lol I feel your pain!! I had a girl come in the shop asking for square. What she really wanted was coffin. 🤦♀️ Then when I corrected her she rolled her eyes. When it came time for her to pay up she was upset that I charged her $75 and not $25 for a long coffin set with gel polish. LOL 😂😂🙄 People are awesome. 🤦♀️
What if the tension is the salon owner "pairing up" and having a bestie and you're not under the same rules that the bestie is and not to mention the whispering going on... i ended up leaving bc i was told there were no issues between myself and the owner when there clearly were; but she turned so red i thought her head would blow off her shoulders when i mentioned the different business practices with the bestie versus myself. I feel i did my part communicating, then in leaving since there were no changes. Ihave no hard feelings--i was even recommending the salon for certain services and raved about the ladies being good people, but i quit when i found out from a few people there was no reciprocation of that, including the salon claiming ignorance on where i went and how to contact me. (I've had the same mobile phone number since the late 90s.Thank you guys for all you do to encourage and help your peers and techs. Peace. :)
haha for sure
Someone has to make a soap opera revolving around the nail industry. You could totally be consultants, Hahahaha! Btw, I’d watch :)
lol
There kinda is one. It's called Claws.
GREAT talk. Can we do a video where clients can be overly sensitive. Such as the cuticles are tender and won’t let me use a diamond bit on them super low or my client thinks the vibration is too much when removing gel polish on an enhancement. Thanks xo
For sure
Yes THIS please
We have receptionists that book our appointments. There are times where two customers have shown up at the same time. Without getting too lengthy with details here, sometimes the mistake can be on the customer side and sometimes on the salon side. Either way you apologize for the error or misunderstanding, kindly ask each customer their flexibility and then reschedule one of the two. You can offer a perk of some sort to the one who has to come back but I have found that to be unnecessary because most people are very reasonable and understanding. They just appreciate the transparency of your acknowledging there was a mistake somewhere. Just don't spend 20 minutes trying to figure out who's fault it is.
Great point! You are very right, owning the fault and moving on is always best
Thank you for giving us the confidence to have those difficult conversations.
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I had a client she was an older lady and I was pushing her cuticles back and not hard at all I did her manicure then a few days later she said something to the hair dresser in the salon that it hurt her. She never said anything to me at all so when she came in to have the gel polish removed I had mentioned it to her and I told her to say something to me if it hurts or what dont just sit there and bare with it . she didnt want to hurt my feelings and I let her know it wouldnt hurt my feelings at all you need to speak up as I dont know if it bothers you or what.. So she said she will from now on and I told her to come straight to me if she has any kind of an issue not to go to the hair dresser as she is not my boss I am my own boss just rent a space. She was all happy to hear. Her daughter on the other hand she is a acrylic girl and I am a gel tech she told me I need to switch from gel to acrylic and I let her know that is not gonna happen due to cost and such and if she dont like gel then she can stay with her acrylics and that she did...I found in my town everyone only wants a manicure they dont want any enhancements and its frustrating. I have been open only since dec 2019 and done 2 enhancements the rest are manicures.....thank you again for all the great videos you do very helpful love you guys just wish i can get your product here in canada....
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You can get it in Canada. Canwest in Saskatchewan is a supplier
chalawhina there are a few things that i wanted to try that canwest dont carry....but thank you
D Harrison I think clients do this for attention no matter their age. Instead of communicating this, the client wanted to gossip and hurt her in return. Spice up the service so she has something else to talk about.
I like communication and Habib's socks. I'm a sock enthusiast myself 😀😁😊😎
lol nice
Everything is gone 😂early to see you guys
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When I have late clients, I will reschedule them. You have to set the boundaries upfront or they will take advantage. I had a client show up 15 minutes late two days in a row after having been rescheduled from the day before and I wouldn’t do her. Never saw her again.
I am not a fan of people bringing children to the salon. I don’t think it’s fair to those who did get a babysitter and wants to enjoy their time away. My clients know that I don’t like children in the salon.
Thankfully I’ve never had any issues with other nail techs taking my products. I’ve always been one that if I borrow I will replace more than what I took. Also I’ve always felt that if I have to lock my stuff up in the salon that I’m working in, I don’t want to work there.
And last but certainly not least, the salon I am in right now I’ve had an issue with one of the hairdressers. I had to go to the owner of the salon because he kept making inappropriate comments to me and in front of clients. I was getting so many complaints that I had to say something. Thankfully for the most part he has put a lid on it.
At least it sounds like you are comfortable with addressing issues when they come up.
Time and punctuality is a big issue in many businesses and it's usually a huge pet peeve for me 🙄
I have a pro makeup studio as an artist and it 'drives me up a wall' when clients are late especially the ones that try to stroll in 30-45 mins late without even calling/ messaging to indicate what's going on....man those days your tongue is really tested 😂🤣
I had a client one time that showed up over 1 hour late and I addressed it immediately, there and then....but for the rest of her service she was like pretty tense with me 😣😔
For sure
I had a nightmare situation a few days ago with a client. It started bad and just got worse. She wouldn't sit still. She broke all the tips I had just applied on one hand meaning I had to start all over again. I was nearly in tears by the end of it. The nails I did were the worst I've ever done and I ended up telling her I wasn't charging her because they were so bad.
That is a nightmare!
Yikes!!
I've been through all those situations in the salon. Communication is key 👌🏻
For sure
You must mention if the manicure doesn't feel right always ask your client if they are comfortable
For sure
We have a no child policy, and a cancellation policy all of the girls in the salon implement this. It saves so much frustration! We send these policies to all new clients at the time of booking.
That's perfect
Great info...What about clients that are obviously sick and come in?
Awful!!!!! Mask and gloves?
We have extra masks in a little basket near our stations to offer to sick clients. We also always wear masks, but that extra insurance is nice. If I have a super reliable client and they get sick or have an emergency, I'll let it slide. I'm not a monster lol, and they've shown themselves to be loyal and respectful. But if that person is a new client or has had strikes in the past, forget about it. I charge them immediately.
Definitely need to have a conversation with them
How do you feel about deposits? I am thinking After ten minutes they must reschedule and I keep deposit. that to harsh
For sure we actually have a deposit video coming soon!
Excellent talk!!!! Thanks sooo much!!
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I am always early. I would have a sign that says. Children that run around are given a shot of espresso and a free puppy when leaving. If that doesn’t get through to them I would talk to them and if it is still a problem I’ll tell them they need to find a new nail tech. Thank you for sharing
Lol...😅👍
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LOL I love it!!
Oh I recently had a communication issue with massage clients in my spas. Instead of asking to speak with the manager they wrote a review on Yelp about they're experience. It wasn't just the spa though, they wrote a really weird experience about the resort itself. I didn't know about the Yelp review until the gm of the resort emailed me. The contact info on their intake form was wrong so I had to figure out a way to contact them. Bottom line turned out that they wanted a refund on part of their service(actually it was the exact amount of tip they left) hmmm. They even disputed the amount with their bank. Which they lost because of inconsistency in their report. Bottom line was if they actually spoke to me I may have resolved it immediately. But to go right to a review was uncalled for. Ive also had to ask a family to leave because the brought in a newborn with them that screamed. Ugh trying to do nails, massage and body treatments with a screaming baby doesn't work
Yea the service industry is wild for sure
I work with someone who has 8 kids and she is a hair stylist.... always brings at least 3 of them .. a 13 year girl who watches a 8month old and a 9 year old. And they use the nail area as the "babysitting" area. Very frustrating being that it's the salon owner daughter. And they are the ones always going thru and taking my stuff.
Oh no
How would you handle a client who has really bad cuticles. Where she basically peels her hang nails a lot that she’s always coming in with almost bleeding cuticles. Do you still put product on the nail or do you sorta have to bandage them a bit?
Educate them. Talk to the client about the dangers of having open skin leaving room for bacteria and infections to form. I would apply product as long as you're not coming in contact with the blood or open cuts. Try giving her some rose oil so her skin will have less breakage.
Im having an internal battle with myself about making a "no kids" policy. The problem is I have one client who brings them to every single appointment and shes been seeing me for years but her kids do cause a lot of disturbance during the appt. I dont think she would be able to even come if she didnt bring them...So Im struggling to figure out how I enforce that especially with her
Honest direct conversation. It is up to you to set these boundaries for yourself.
Wait i love when you guys detour and don’t get to the point lol. In fact by talking about those socks led to the mention of TJMAXX and TJ IS MY “HAPPY PLACE” ☺️ and we’re i run to after a “shit goes wrong in Salon day” lol lol. See it’s on subject lol.
Perfect talk on everything else. The client being late, all new nail techs need to nip it in the but right from beginning. I didn’t and was sooo hard to turn around.
lol
When it comes to children... I'm sorry with the chemicals and the dust with in the salon or your home with out good ventilation I think it really shouldn't ... Most insurances with in uk won't cover your business...
I would have loved to have kids but I'd never take that risk, my friend took her son to whom has breathing probs she was told she could take her son with her to thief salon witch she did .she got her nails done went home,5 hrs later she had her son in Hospital he was struggling to breath (the dust fumes )he took reaction ended up in hospital for 3days... The doc reckoned this was what happened... Best been safe than sorry and you should always have best ventilation you can afford for your own health... Never let others take advantage of you,
Deposit .. If they are going to turn up then they wouldn't have any probs paying % upfront ,late fees must be discussed at consultation with your clients ,give out your copy of your rules and polices that way they can never say they didn't know.. ...
Have great day guys... Xxx
Yep, the salon is not a place for children
Info so valuable !!! Appreciate the honesty about these situations !!! #TEAMYN
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Question: had a young client in her teens like 16. I did a perfect set of nails an she loved them. In mist of conversation I remember a story she told bout the last two salons her nails popped off. With that in mind she calls two weeks later jus to assert the same senerio now with my work. I offered to correct the issue but really felt I got suckered. In future how would u address this.? Keep also in mind she was a volleyball player with a preference of long nails. Ugh frustrated with this one. Plz help
In that case I would explain during the appt that you are only guaranteeing the work for 2 weeks (possibly less more like 10 days) and explain all reasons why. Young adult = extra hormones and oils their nails do not hold on to enhancements as well as adults, being in an active sport she is likely to break them, just explaining it may be more realistic to go shorter but if that's what she wants these are your stipulations.
When your regular acrylic client switches to gel polish on natural nails and you totally space it and file off her gel polish as you would acrylic... she doesnt notice but you do. I owned it and was honest with my client for my mistake. Luckily she has continued to be my client. Honesty matters more than your mistakes.
Can totally agree with that.
Brothers don't count. Their is no boundaries on stuff with siblings lmao.
lol
My husband does the same thing at Ross and Marshall and they are always the most ridiculous socks that no one else would wear
lol
Children! That's a big concern to me,when a clients bring they children.......
You need to post a "policy guide" and stick to it so that your clients will follow the rules and your lead. Good luck to you 🤗❤💅
For sure
The kid thing... I can't even
lol
Communication! 🔐
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how would you handle the situation if one of your client's were abusive to wards you how you deal with it tracey
Have a conversation with that client that you won't accept being treated poorly and that maybe I'm not the nail tech for her & have a list of other techs that might be a better fit.
Great talk as always, thanks!
How can I send you guys an email with a topic suggestion? I need to add a little more detail to the topic.
To our Facebook or intsagram pages
Habib looks like he stays on C.P. time! Stop lying for him Trace!
lol
If you don't think shit will go wrong you shouldn't be in business 😂
lol
I am annoyed by the fact that in the salon I work the esteticians do nails. In UT their license allow them to do mani pedi work in the natural nail which is the only services that are offered.
For sure all states have different regulations
Utah has weird laws for sure.
What age is too young for mani, peti and extensions. Also if the child is too young how to deal with irate parent.
Have a "no children policy" on display and practice it, take no excuses. If a client shows up with a child then show the display policy and suggest to rebook another day. 😉👍
There are more hormones pumping through your body at a younger age so kids nails don't last as long under about 16
Yeah like when someone ask for oval but they want stilettos or they want oval but ask for stilettos love teaching people their shapes again ughhhhhhh!!!!!!!!!!
I ended up making all the shapes on those plastic nail colour display sticks so I had something to show the clients, made the whole process of picking the shape much easier 😊
lol
@@theblackkittie13 yeah I did that too so I wouldn't have this issue again 😂
theblackkittie13 that’s a smart idea !
Lol I feel your pain!! I had a girl come in the shop asking for square. What she really wanted was coffin. 🤦♀️ Then when I corrected her she rolled her eyes. When it came time for her to pay up she was upset that I charged her $75 and not $25 for a long coffin set with gel polish. LOL 😂😂🙄 People are awesome. 🤦♀️
#teamyn❤️❤️❤️
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#TEAMYN
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#teamyn shit can def go wrong🤦🏿♀️🤦🏿♀️😒😒🤬🤬
For sure
#teamyn💕
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#teamyn
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#teamyn
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