Toyota Dealership Scam Caught on Camera, You Won't Believe This
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- เผยแพร่เมื่อ 25 เม.ย. 2021
- Toyota dealership scam caught on camera. Never Bring Your Car to the Dealership (Caught on Camera Scamming Customers), DIY and car review with Scotty Kilmer. Why Not to Bring Your Car to the Dealership for Repairs. The truth about car dealerships. Independent mechanic shop vs dealership mechanics, which is better? Dealership service vs mechanic. Car dealership scams. Should I bring my car to the dealership? Car repair at dealership. Car Advice. DIY car repair with Scotty Kilmer, an auto mechanic for the last 53 years.
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good afternoon
How about a ballistic 42' 22k HP Power Boat sitting out back to do your videos on, filled with your fav. Scottish Whisky!
That's Why I don't want to Buy a car from Toyota dealership....
Too much Rip-off going on At the Dealership....
Subaru dealership is Wayyyyyy better in Honesty and Fairness
"Not trust anybody these days" shows picture of the pope with kids 👌🏿👍🏿
@@brandonellis8111 Yeahhh me too
That’s why nowadays Dealerships are called Stealership 👎
Rolls off the tongue better too.
I believe the service managers are incentivized with kickbacks to promote repairs in some dealerships.
And then try buying a domestic and combine that with a dishonest Stealership and you'll not want to own a car again!
@The Forsaken One Quite true. And that is the sort of garage I have used in the past near where I live.
@@rodbutler8069. Most service managers make $100, thousand a year. I was told by a mechanic 25 years ago.
Dealers scare people with potential high repair bills in the hope they can trade the customer out of the car. It’s one of the older tricks in the book.
Thats why 100k Highlanders were so often traded in...inflated dealer estimates for a (difficult) timing belt replacement.
In the hope they can rip them off period
Yup that way they get you in the finance office where they really make money
The trick that still works on some people! Dealers win twice, once on the car you trade it in, and second on a new car!
@Bill Sbac and if the techs don't point out things that 'need' work on a newer car, they are given a crappy car to check out. The work doesn't get done on the old car and they get paid a minimum for checkout. Many parts are called bad at 1/3 worn, and many others are while we are doing this repair we recommend..........
I believe it. Took my corolla in to mine for a tire rotation. I marked the tires before going in. Went in at the appointed hour to pick it up, paid, and went out to the car to find the wheels hadn't been touched. It was a delight to go back & inform the manager I had marked the tires, he had been tested, and failed colossally.
Yea they don’t do it at all. I’m going to mark my wheels next time
Smart move on your part.
I’m done with dealerships unless it’s warranty work and I don’t have to pay out of pocket. For tires I’m sticking with Discount Tire. I’ve been very impressed with their speed and professionalism every time I’ve been.
@@Treyk901 Agree about Discount Tire. They've kept me happy for a couple of decades -- good people. I bought a used car a couple of years ago that picked up a big screw in the left rear after I'd had it a few weeks. Took it to Discount for repair (it wasn't even their tire) expecting to pay a few bucks, but they fixed it for free and did it in about 15 minutes. That tire's been just fine ever since. Next time I need to replace tires I know exactly where I'll be going.
This just happened to me today at “Right Toyota” in Scottsdale, Arizona! Charged me $110.53 for a routine oil change, tire check and rotation. I marked the back tires as my dad taught me years ago! They did NOTHING- not the oil change or check the spare tire pressure either! Found a nail in the rear tire as well! I called them out and made them refund the money AND do all of it while me and the top manager stood there and watched. 😡
I doesn't matter how good or bad a car company is, when it comes to their dealerships, they're all outsourced to Hell.
Exactly. They are all independently owned franchises.
@@Stretch501st. This is actually true I bought a 2008 Toyota Corolla from my local dealership in Temecula California and I was amazed at how well of a job the dealership did in making sure all the fluids were clean mechanically it was in great condition a few minor nicks but paint was original and look great for an old car the engine bay was clean but not of that oily stuff that used car dealerships used to deceive buyers and zero leaks it was worth the 75 hundred dollars I paid for it, but just a week ago I went to another Toyota dealership in Santa margarita California and as soon as I pulled the transmission fluid dipstick to check the condition of the transmission fluid, the fluid was already black I told the salesman I don't think the previous owner took the care to service the transmission and I walked away. So one dealership good the other bad, but you still have a better chance of getting a good car at a major dealership than some of those used car dealerships, I'm speaking from experience.
This is why I'm considering a tesla honestly
@@UndergroundTech lol.......They are Junk!! But hey...If you don't mind blowing $ in repairs by all means.
Business
Mom used to get her Acura serviced at the dealer. One day they told her she needed $5000 in struts. I went with her and demanded we get our vehicle back right now. Took it to my mechanic and all it was were the sway bar end links. Wrote a nasty review on Yelp. They offered her a “Free Inspection” so they could tell what went wrong. Yea right!
That's crazy 😮😳
NEVER go for anything "free".
STEALERSHIPS
Your just lucky they didn't rip it apart to find the problem then say its $1500 to put it back together.
@@homedad3324 That's when you call the AG and go after their business license.
This is why I always use my trusted life long mechanic and friend
even those are scamming their customers my friend.
@Thomas O'Connor
Me too..my trusted mechanic is the reason why I have kept my 19 year old Echo and 21 year old Camry.
I agree that is why I'm glad I'm a mechanic myself as well as somebody I trust that I can take to
Yup, someone who really needs to keep his community reputation.
@@captinbeyond he has a fancy shop that does high end work. He is one of the best mechanics I ever met considering I'm a diesel mechanic so I know exactly how good he is.. I permit him to work on my vehicles because I have two careers so it's a pleasure to know I can enjoy my free time instead of doing my own work and knowing he will do the work the right way for me
I went to a dentist once and was told I needed 12 fillings. Went to another dentist, asked him for an x-ray and exam. No fillings needed. That was 14 years ago, not a single filling to this day. It's not just mechanics at dealerships!!
When I was 16 years I had a silver filling put in and when I was 32 I went to another dentist as an adult in the new state I was now residing in and she told me that I have great insurance and my silver filling needed to be removed and replaced and I needed braces at 32 years old. My teeth were straight as can be and was never ever told I needed braces even as a teenager by any dentist. I never went back to her and have since moved away to another town and have seen many different dentist since then and not a word about braces, and I'm now 51 and that silver filling is still in my mouth and still not a word about it needing replaced.
When I was 11 the dentist said I had 13 cavities.
Never had a toothache in my life up to that point.
Couldn’t see any cavities but I was in an orphanage and no one cared to question the dentist.
They hammered in 13 silver fillings and Ive had trouble with them ever since including anxiety attacks after the work was done. Crooks.
Research Dr. Fata, he told people they had Cancer when the didn't. Sadly Doctors get a $5000 kickback when a patient agrees to Chemo. Get a. Second opinion..
👍💯
Awww Joseph you are loved sweetheart ABBA Father loves you and is always with us ❤️
Three things you need in life to be o.k. 1. Good doctor
2. Good lawyer
3. Good mechanic
And a Good plumber.
Chiropractor
A good woman
Good luck finding a GOOD WOMAN.
A good accountant and an honest Purchasing Manager!
To work as a service adviser at a dealership you need to have a PhD from Bernard Madoff University, a Masters from Charles Ponzi School of Business, and a certificate from Frank Abagnale Jr. School of Forgery.
@@kwebb4078bn Actually I believe Madoff died a few weeks ago.
Well Put Sir/Madam 😁
Well said!
@@ModernRelic69 Yes he did die
Don't forget Trump university.
The garage manager at a Pep Boys Auto Parts Store where I was having my cars oil changed a long time ago tried to detain me until I bought a new set of tires, saying that mine were unsafe and posed a danger to the safety of the general public, and that I couldn't have the keys to my car back until I bought them. He gave them back immediately when I called the police.
Man the nerve of people is ridiculous. I would’ve probably lost my temper if someone wouldn’t give me my keys.
😳🤣🤣😂
Never go to Pep Boys or any other chain/franchise. The managers are given "goals" to meet (sell a certain amount of tires, for example) and they are given bonuses if they make their numbers. They also get penalized if they DON'T make their numbers.
If the police came, get a copy of the report and then call the AG's office. Go after their license.
The manager is the company's "ostensible agent" and you can nail them.
They were doing that in Jacksonville, Florida too. Telling people their car was too unsafe to be driven away so they would have to authorize repair work to get their vehicle.
This is the reason why, i make sure that the last time my car will ever be in the dealership was on the day that I bought it.
And you were cheated on that day, too.
@@wholeNwon Yup, we all get screwed in the end.
I enjoy ticking them off by asking them to remove the Dealer Badge (usually an adhesive) from the vehicle - unless they want to pay me monthly for the free advertising. No takers yet :o)
@@NVRAMboi
Seems like they don't use those stickers anymore, just dealer license plate frames, and that's the first thing that goes once I get it home.
I’ll pass on buying from a dealer as well. One owner, private party, a person as meticulous about their vehicles as myself.
I was thinking about the old lady who got ripped off in Houston. That was one of the best episodes ever.
Can you happen to provide the link?
Link please~~
Oh dang 😳
my dad was scammed at the dealership and was sold gasket jobs when the car didn't need it. he was charged over $1k and came back with smoke from a leaking valve cover gasket
They tried to do that to me, I had my uncle check it out and it was perfectly fine and its been running great since then lol. They tried to charge 1600 for it. I dont take it to the dealership anymore
@@Carteeeer52 my dad doesn't listen to me so it makes it harder. when i have my own cars, i'm doing the repairs and maintenance on my own
@@Datsun7705 for real tho I work at a ford dealership shop and I can do all my maintenance and sometimes my foreman will give me free stuff when I do it
That’s why I’m learning to do mechanic work myself. Don’t want none of that Dealership crap. I will probably only buy OEM parts from them.
Dealerships do that all the time because they NEED to keep the service department cash flow coming in in order to cover the salaries of the shop employees. If no repairs are getting billed, the service department makes NO money. Also, the service “writers” earn their money based on how much repairs they bill. So, they are forced to invent imaginary “repairs needed”.
I work in auto parts, I saw an invoice (quote, I meant a quote) a few days ago for $1,600. It was front and rear pads and rotors, a brake fluid flush, and an oil change at I think an Infiniti dealership. The lady came in with her ex husband and they walked away with all the parts at around $450. I've found that ex husbands tend to continue to work on the cars that their kids ride around in.
At least he cares, sounds like a good man. I would do the same for my kids.
That woman deserves that dealership. Great guy!
My buddy bought his ex her cars because he wanted to know it was in good condition and he’s a good man.
Same thing with my families 2014 Toyota SUV. STEALERSHIP quoted $1200 for complete brake job.
I did it with parts from a local parts store for $335. Took about 3 hours, being it was my first time with this SUV.
Did the same for my sisters Avalon....starter...alternator and new battery. I saved them lots of $$$$$$$$.
You just need to find a family member, friend or honest garage ...that will not do you dry !!!!
My Tundra needed new oxygen sensors while still under warranty. I took it to a dealer who asked for $70 to do the repair. I reminded them it was under warranty. They said $70 or we don't do it. I took it to another dealer who fixed it for free. I called Toyota and the woman said: what do you expect us to do about it? I asked: don't you care that your dealer is ripping off your owners, and she says... no.
Scotty, I'm an auto mechanic that works for a dealership and these frauds just put us in a worse reputation hole than we're already in. When your rear diff goes out, you know as well as I do that 99% of the time the reason it goes out is because of a rear diff oil leak and it's running bone dry and you can hear that thing moaning like a COW IN HEAT! Kudos for you saving that Sienna owner from highway robbery.
I use to work for Evanston Toyota. ( They're out of business now) car dealers don't make much off new car sales. It's the service department that rakes in the money.
Exactly
Makes sense
they make more money out of a used trade in car other than new car.
This is why i became a part time mechanic, i have to learn how to fix my car than have someone either try to scam me or forget to put oil in the car
I had my local dealership tell me that I needed a new transmission on my Camry at 120k miles, I laughed in the guys face and never returned.
I’m about to schedule a trans service with the dealer and I have 130k and it’s never been serviced before you think they’ll tell me the same lol
@@freecommercial lol they told me about the trans at 90k miles made no sense.
I literally just had this happen to me this week. 118k miles on it and they’re trying to charge me $7,000 out the door telling me I need a new transmission.
In my experience every dealership I have ever dealt with have crooks running their service department.
Same here, including some very expensive cars.
Never tell the mechanic what you think you need. Ask them for a diagnosis. "Customer says" is always a bad idea.
Diagnosis $95.00
@@ChicanoOne760 Way better than a differential you dont need. You have to pay for expertise.
There's nothing wrong with telling your mechanic as much information as you can about an issue. A good mechanic will listen and if it's something different they'll tell you. Kinda like going to your doctor except your cars the patient and the mechanic is the surgeon.
However, I understand your point. You don't diagnose yourself at the doctor's office and often you can't diagnose your vehicles issues.
We NEVER use the dealership for the same reasons. Thank God for great honest local mechanics
Wish I could find one !
@@nickoshana2246 Network, network, network. Ask friends, coworkers, neighbors. Find a place that's always busy, hard to find a parking spot.
Who is your mechanic?
@@nickoshana2246 They are around, you just need to hunt them down! Walk your neighbourhood streets looking for guys working on cars on their drives. If their garage is full of tools, and he's covered oil, start chatting. That's how i found my mechanic and what he doesn't know about cars ain't worth knowing. He has literally saved me thousands over the years. A real find!
Very sad. I am a retired General Motors (mostly Cadillac) Service Manager. It is terrible the way some customers hated me BEFORE they even knew me. The dishonest bastards out there made it terrible for men like me. When in business, my personal motto was " Make a dollar a person from a million customers, not a million dollars from one person".......When I retired I was blessed to have a "million" customers and friends...........
The clip art he puts in the top corner is hilarious. When he said "don't trust anyone" he put a picture of a priest with some kids 😂😂😂
Scotty knows whats up😂
🤣
They don’t call him savage Scotty for no reason.
That was the pope!
Scotty's not only very knowledgeable, he has a good sense of humor, too!
When I imported my Toyota Windom I took it to the local Toyota dealership just to have it inspected. They told me everything was fine but it needs a new timing belt and water pump. They couldn't read the sticker under the hood showing they had been replaced 2,000 km ago. I called them out on it so needless to say I'll never use them again.
To be fair timing belts are usually changed on mileage points, if they missed the sticker don’t me they are dishonest, water pumps are normally changed with timing belts
@@MrBrobilly that's true but the car only had 37,000 miles on it. Once I told them it had been replaced in 2019 at 57,000 km and showed them the sticker, written in japanese, they immediately changed the subject. So yes they were trying to find something wrong.
Talked to a guy who use to be a mechanic at a Cadillac dealership years ago, stated he was informed no service customer was to leave with anything less than a $500 bill. He ended up leaving.
"It's not a lie, if you believe it". George Costanza
"A lie repeated often enough becomes my truth" - Donald Trump
Thank you Scotty for keeping it REAL!
My 2005 XLE Sienna has 356K, the differential is flawless. Runs like a top!
they just lied to me few hours ago on the phone 😂 I called to setup a brake fluid change and the service dept manager told me oh we don’t do that the fluid is life time
6
My yota dealer wanted $156 before taxes for a brake fluid flush. 15$ and hour with a buddy and it was done.
1ST mistake: you went to a dealer.
That's technically true but what they don't tell you is that "lifetime" often means 70K miles. They do the same thing with transmission fluid. Scotty talks about this all the time. Even Toyota plays that game. Thankfully we've got Scotty here to let us in on the game!
That's an unusual request from the customer. It's usually something you suggest when doing a hydraulic brake component repair or doing a brake job. Or maybe even an oil change if you are rotating the tires. Another Red Flag is somebody who wants you to change their oil and filter they already bought.
That's what people do when they know the drain plug is stripped. Better to not do a job for a stranger than risk the game playing of scammers.
-Toyota reliability: 👍🏻
-Toyota dealership customer service : 💩
Thats why I watch YT videos and buy tools to fix my own vehicles. Scotty is one of the last few mechanics that are honest.
My dads buddy said when he worked at Honda they wanted him to rack up $1,000s of repairs in early 2000s civics and accords to scare them in to buying a new car.
Wow that’s crazy smh the Honda dealer I go to here in VA wants me to pay like $1500 to do the timing belt job year I found a regular Machanic that will do it for $500
I am surprised that the two dealerships didn’t back each other’s story for the benefit of the Toyota brand.
Don't be, every dealer it's own independently, so in that market everybody saves there own.
I bought my toyota from a family owned dealership thinking "integrity" and "supporting local". Never again.
Every dealer is different they just sell cars. They are owned by different people and just purchase vehicles and act as a vendor for Toyota. They are all in competition with each other.
@@rhaven50 m
That dealer should be shut down by Toyota corporate of Japan, They are giving the brand a bad reputation regarding quality and honesty. Something Toyota prides itself and the original Toyoda family values.
anytime scotty says “caught on camera” you know there isn’t gonna be any video footage.
So, you need video to believe this? 🤦♂️
Exactly why I do my own repairs. I really truly only trust myself. Just wish I had a big garage with a lift in it.
I feel the same way. Doesn't it feel great when you DIY repairs knowing it was done right AND you saved all that money? I love that feeling.
@@mattfoley6082 Yes. It is also a great feeling when you can help out your family and save them money as well. Working on cars is therapeutic to me as well. Just you and the car in the garage with some good tunes cranked up. Nothing more relaxing. Then the great feeling afterwards that you worked hard and did it all on your own.😄
It is like hospitals or doctors. They bill the insurance company for thousands of dollars. The insurance company says we will only pay you half of that. The doctor or hospital says o.k!
Yep. Its a racket.
Everything is a racket!!!
MAKE SURE YOU TELL YOUR CUSTOMER TO REPORT THAT INCIDENT TO THE HEADQUARTERS OF TOYOTA ! THEY WILL NOT PUT UP WITH THAT DISHONESTY !
Yes, I was thinking there has to be some kind of accountability under law or otherwise by some other means.
Your suggestion is great, and hope this gets implemented. I feel, if enough people get aware of what is going on, this kind of dis-honesty/cheating will get reduced. I hope the dealership is held accountable.
Do you think is there a law to deal with such kind of cheating ?
The only reason I'd take my car to a dealership is to do warranty and recall work. If the money came out of my pocket, I wouldn't step in a dealership.
@Nathan Vs Everything Can you explain how, because this is the first time I’ve heard of this
I quit working for a Stealership back in the 1990's..I couldn't stand the way customers were scammed into RIDICULOUS repairs they didn't need..
Auto Shop class was the best thing that happened to me in High School, Do they even offer this anymore??
You will find some sort of auto repair classes in high schools if there are large dealerships in the area.
I wish I took one in hs
I took my truck to the Stealer-ship where I bought it for a check up. They tried to tell me that I needed a trans flush and spark plugs. I told them I had that done already. They told me "Oh we were just assuming you needed it judging by the miles on your car. I'm gonna put them in blast EBY Ford in Goshen Indiana.
They never asked lol
What are you going to put them on blast for? They gave you recommendations based off of time and mileage. You already did it? Okay done. No one was trying to rip you off.
@@12Volt_E I'm putting them on blast they were trying to sell me stuff without even checking to see if I needed it. Does your doctor recommend you get chemotherapy without checking to see if you have cancer?
@@whosyodaddy763 i don’t know what kinda of car you have but most vehicles don’t have transmission dipsticks any more. So there’s no way to check that or spark plugs without doing more work that you’re not paying for. They didn’t try to sell something you didn’t need, they were trying to sell you something your vehicle manufacturer recommends you just happen to have it done already. It’s your job know you’re vehicle history, not a dealership you’ve never been to before.
@@whosyodaddy763 also your doctor recommends to be healthy, not just fix you when you’re broken. The same way recommended maintenance guidelines work.
And this is why I learned to turn my own wrenches!
My mom was telling me she went to dealership and they said that her brakes needed to be replaced because they are found to be dangerous, I told her I’d test drive her car everything was fine, took everything apart and she had lots of life left on her brakes, they wanted over 1500$ for replacement.
Many garages do this, not just dealerships.
Brakes are a HUGE profit center for shops. Thank goodness for Rockauto.
Couldn't get the car to start and ended up having to take it to the dealership. It's an 03 vw passat wagon that needed the coolant temperature sensor replaced. They called and told me and that it needed new plugs also and that it would cost $600-700. Bought the sensor myself, for less than $20, got under the car and replaced it myself in a few minutes. Haven't changed the plugs yet, but the car starts and drives fine.
@@tazgamerplays 166K on my Denso long life iridiums and the car starts easily, runs well and gives expected fuel economy. Pulled a plug and it looks fine and the gap is OK. My bet is that a VW will give you lots of problems eventually.
@@wholeNwon Probably, but I can change them myself too. I wasn't willing to spend that much money for them to do it.
Scotty,...there is a special place for a man like you....Heaven! Thank you for all you do for us vehicle lovers, here, in America!
The dealer never tells me anything is wrong. Because i never go there.
:)
If Scottie's taught us anything over the years, it's best to avoid buying a vehicle or getting repairs at a dealership.
Cars are the devil.... Just walk
He tells us to avoid buying certain vehicles, & some vehicles with problematic engines/trans. Not all vehicles!
After seeing how scotty makes these videos it really makes me respect him even more for the skill and talent its takes, ON TOP of being a mechanic. He really is a one man show
Please never retire we need you🙏🏿
Haha he shows a priest with a bunch of boys around him!!! Gotta love Scotty
That priest is the POPE!
Hahahah is the pope
The priest! Hehehe.
I why you found it funny???
A dope and all the dopes who believe in that organization. Come in and bring your children and they will be safe, molestation.
I was waiting for the punchline. Needs a rear diff in a front wheel drive car. 😏😎
Your CD wasnt rewidned properly. Now it got jamed. But seriously, I heard one IT Tech diagnosing "You Windows just wore out". NO JOKING ...... anything is possible then
Ha ha. That's exactly what I was expecting to hear!
As Scotty said "This is an All Wheel Drive..it has a diff in the rear....as well as the front..."
I’m sure she doesn’t mind you saying,”old lady”. 😆
Never, ever take any car to any dealer for repairs.
I avoid dealers for that reason. If they had viewing windows for customers in waiting room could see their cars being worked on then I will consider going to a dealer.
It's a viewing window at the Sears auto store here in Tampa where I take my car to have the oil changed and tires rotated.
You are a great man scotty and big salute from dubai to scotty and to all of you 👍👍👍
For those who you've helped including myself, Thank you scotty, God bless you and your channel.
I learn so much from you. Plan to get a car for my kid who will be 17 soon after he pass driving test. You have a good sense of crazy humor !!!!!
Could have been trying to get them to just trade it in on the spot for a new one, as well.
Why would you buy another car of the same kind that's given you this much trouble?
@@belmondo8741 Fear.
Nice to see you Scotty!
For an expensive repair ALWAYS get a second opinion.
I never go to the"" StealerShip "" but as you say, theres a sucker born every min.
Scotty, you should have said that first dealership's name so people won't go there.
he doesn't want to get sued...Toyota has deep pockets
Always trust good honest mechanics because dealerships try to sell stuff.
Thank you Scotty!!!
Not just dealerships, I have found chain repair shops that tried to scare you into unneeded service. Who still remember the Sears auto repair scandals decades back? The biggest scam nowadays is the freaking engine check light. Some are minor but the problem is the State regulators are either idiots or on the take and you can’t pass inspection with an engine check light.
The fiat picture pop up had be rolling lol 😂
If mechanics say you need something say: 1-Show me. 2-Put the old parts in the trunk.
Amazing how fast you don't need those parts anymore.
I had a Toyota dealership tell me my water pump was bad. An hour later they call me saying my fuel tank is warped. Proceeded to hold my car for ransom. Said they won’t give it back till it’s repaired. I called them the next day and heavily told them that I will be coming back there that day to collect my car. All of a sudden it was drivable and they magically forgot the water pump was a problem too.
Good afternoon everyone! Great advice Scotty
Just because they are a dealership????? Dealerships are more likely to rip you off than Joe Blow in his one man garage but always ask around to see who can be trusted.
Quite true. Independent mechanics (not Scotty!) will try to rip people off sometimes too.
Humans are capable of anything. Dealership or private party, humans will try to screw you at every turn, unfortunately.
I hope Scotty knows how much the meme community loves him
Car guys i talk to say his advice is bogus and he only memes, is this really true? The stuff he talks about seems sensible and nuanced enough that it sounds like real advice from a legit dude so wtf is going on here
@@chunkycheesemonkey99 They hate him cause they ain't HIM 😉
Been a mechanic for 25 years, hes right about american cars being junk.
@@chunkycheesemonkey99 I’m really not sure who told you that, he’s been a mechanic for years and I’ve been a mechanic for 6 years and I think all his advice is great.
@@chunkycheesemonkey99 Just ignore those clowns. They only want attention... Screw the haters.
Went to a Toyota dealer to get my rear alignment bars replaced because they became seized. They wanted $900+ to just replace it (I already had the parts).
Went to another Toyota dealer that’s privately owned. They charged $300+ with alignment for the job.
Proves some places just want to overcharge and rip you off.
Always great to see Scotty helping people out ♥
I was waiting on you to say, "your rear diff is fine *_because you don't have one! _* "
Hahaha
Report the dealership to the bosses in Japan 🇯🇵. They will present the service manager with a short sword and only one way out ☠️
No, but their North American headquarters can apply pressure.
IMO, they may have been that way in the old days. But not anymore. The only thing that matters to them is the ole mighty dollar. The satisfied customer is of no concern to them and their honorable past has faded away into oblivion. At least that has been my recent experience with them not honoring the warranty and reasonable expectations I had with their vehicles. I've had greater success with Ford.
@@rameylewis7730 Clear refusal (in writing) to honor a legitimate warranty claim = call to your Dept. of Consumer Affairs. This is part of the AG's office in our state. A "fact-finding" call from them to a dealer will usually get prompt action.
Being a former employee at both Toyota and Honda, I can honestly say that Scotty is 100% correct with this! As he also mentions, always get a second opinion when it comes to expensive repairs. It depends on which dealership (and any mechanic, actually) you take your vehicle to. The two that I worked at were above board, but there were some others that I would have avoided.
Also have seen the same with independent shops. If it feels shady, trust your gut and get another opinion. Most of all, if and when you do find an honest dealership or mechanic, use them for your repairs as much as possible when you have the need to.
After I got out of the service I applied for a job as a service rep at a local dealership. I didn't last very long because I was too honest. Imagine that.
I take my 4Runner to the dealer to get the maintenance I ostensibly pre-paid for when I bought the vehicle (AKA "'free' maintenance"). But when that runs out, so long.
Dealers are always trying to find ways to make money since they have high overhead costs. This is why they will recommend you replace a part that may not need to be replaced. It is better to take your car to an independent mechanic like Scotty
I've been a Toyota tech for 23 years and I've never seen a rear differential go bad on AWD Siennas, Highlanders or Rav4s. However I have seen rear differential couplers go bad, especially on Rav4. If the coupler which is mounted right in front of the rear diff. goes bad, you can't miss it because it makes a heck of a loud noise.
The absolute ONLY chance my car ever goes to a dealer is if it's under warranty or if there's a recall.
Scotty's right about dealership overhead. My local independent orders everything in. And, they're so busy that there's usually a two-day wait, so there's no incentive to scam customers.
Back in the day they hit me with the ol’ differential routine 😣
"Hi Scotty. I'm from Scotland."
Oh good, he's reading my issue. Finally, gonna get an answer for my car problem!
"I'm Scottish too! Get on your boat and come over! Haha!"
Wait. Wut?
Yep. Took my car to the Honda dealership for an oil change. They said I needed rear shocks and that my brake fluid was contaminated and needed changing and that I had an oil leak. I have a 2013 CRV. Nope. I know how good my ride is so I got a 2nd opinion. Sure enough the only thing I needed was the rear shocks. Those bastards...🤔
Just surpassed the 250,000 mile mark on my odometer in my 2013 Toyota Sienna Limited AWD Blizzard Pearl.
Dealerships are legal thieves. My blood pressure goes up just thinking about walking into a dealership. CarMax is eating their lunch.
If you are buying a car from carmax you are still getting ripped off.
Got to love the dealerships,they try to sell you a $30.000 truck and it has 3 different makes of tires on the truck lol
My father in law works for a ford dealership as a mechanic and he is probably the only honest one. Sometimes he wont have much work because of it but at least he can go to sleep at night. I also like that he can help me fix anything that might be wrong.
Well, this is actually the most important thing. I feel sorry for his coworkers.
Scotty, your channel is really great. Very informative and has helped a lot of people. Thank you for all the advice you give.
Hi scotty! Have a good afternoon!
My car is serviced at the dealership, but if they say something needs changing, I say "show me", and I go through to the back and talk to the mechanic.
Great video scotty, as always very honest & entertaining, keep up the good work, 👍
LOVE THE TRUTH! thank you Scotty!
Love the fact you saved the old lady $12,000.
I suspect the service writers are paid a commission on their sales!
They absolutely are at many places, especially for consumable items like filters, fluids, batteries, etc
‘Not trust anybody’...shows picture of the pope 🤣
Working for a GM dealer parts for years, part of the problem is huge incentives for hitting your sales mark, happened in every department. Make $X, you get $1500. Do that every week and its real good. Coworkers will steal your sales,customers just to get the bonus. The customers are just a way to hit sales marks made so by the dealership.
Yooooo that picture of the pope with kids at 2:50 had me dead 💀. Yr a badass for that homie. 🤟🏼🤣🤟🏼
They also like to say "There is a leak on your timing chain cover"
Hey , I think that's what I was told about my 2017 Honda.
Maybe that dealership (service) had (or wanted) a used rear end for some other pupose (friend of a friend?)