Hey Barbi! This is Erika from the Droid Depot (I was the one you talked to outside). So glad to see that my friends helped you out! As we talked about before, typically if changing the batteries doesn't fix this type of issue, then it's usually a sign of a bad motivator. Also, this kind of issue can sometimes be confused with sleep mode. Sleep mode is when the droid "stops working" after about 5-10 minutes of *not* playing with them. After watching your video and talking with you, I can definitely see that this wasn't the case, however I thought I would mention it in case anyone else has a similar issue and didn't know about sleep mode (especially since they make that exact sound when they enter sleep mode!) Thank you for sharing your experience!
Hi Erika! Thanks so much for your help with my BB-42, and thank you for your insight here on the video. I'm glad that you mentioned sleep mode! I will have our producer add that to the video description, just in case.
@@santidoblea3927 so, as we said in the video, if you still have your receipt, you can call the phone number on it for help. Maybe Erika can give some more insight into that. :-)
My remote didn't work when I took it out of the box and it wouldn't sync with the Droid app either. I called the number and then had to send an email. Waiting to hear back...
Thanks SO MUCH Sadie (that’s my niece’s name, yay). Yeah, we try to be as detailed as possible. Hopefully we make more stuff you’ll like. Please feel free to suggest anything you might want to see! Thanks Sadie!
Hi everyone. I just saw this video and I was experiencing the same problem (droid disconnects from controller or phone app). What worked for me was replacing the batteries in the droid with fresh ones. Who knows how long the droid parts have been circling around on the carousel before being picked and made into the droid they were meant to be and come home with you! After I replaced the batteries, my BB won't be quiet and goes everywhere I want him to from my phone app. After 15-20 minutes of inactivity, she finally shut herself off and sleeps. I hope this helps!
Andre DeVine We learned that the BB unit is harder because the “eye” can point in so many directions due to the body being round (according to the operator in the video). Supposedly the R-2 unit is much easier. We hope to do a comparison in the future!
I had an issue with the paint peeling off of my Savi’s Workshop Lightsaber that I built during the AP preview at Studios. Hadn’t realized till we were out of the park. There was a merchandise customer service email address on the receipt. I reached out and within a month, I had replacement parts exchanged out for my defective ones via mail. Disney Customer Service was very helpful and kept me up to date with the status.
There is an on and off switch inside the body, but unfortunately switching it off and on didn’t work. We got the motivator switched out and we’re good now!
@@kayladawn9392 well, as Erika Ever After mentioned in the other comment, double check your batteries. And then, if its still not working, call the Disney customer service number and they can offer some assistance. 407-824-2222. Hope this helps, and good luck!
pedro Jesus paiva Perez I have a pass so entering wasn’t a problem. I didn’t have to pay for the repair or buy anything new. If you have a broken droid and don’t have park admission, I would call the customer service line to see what can be done.
When yours stopped working, did you try changing the batteries before bringing it in? I’m asking because I’m thinking about building a BB unit of my own, but the idea of the bad motivators makes me a bit nervous.
Yeah. We changed the batteries beforehand. It was definitely a bad motivator. But don’t worry, because Disney definitely backs up their products and as long as you keep your receipt, they’ll replace it for you, even if you’re not local. And they handle shipping if necessary. So, I’d say go for it! The BB unit we rebuilt has worked perfectly.
New friends, subbed! This is an awesome video, how sad that your droid broke! I’m glad they were able to help you! Good info to know, those are expensive!
Thank you so much for watching and subscribing! And you’re right, they are expensive!!! We were very relieved to get help. My dog was not as thrilled at the outcome.
What if you purchase one at disney world, can you get it repair at another park like in disneyland? Does you have to go to the park that you got it from?
@@ThemeParkAcademy i mean if u got it from wdw florida wont they ask u to go to the parks that u brought the r2 droid at? or will they just want to see receipt if u planning to repair at disneyland instead of wdw florida?
Super T I don’t necessarily see why they would, given that you would have HAD to have bought it from one of the only two locations that provide these. Similar to how if you buy a Harry Potter wand at Universal, you can have it repaired at ANY Universal, even without a receipt, since it had to have come from one of the parks.
I’m a cast member I work at Star Wars Trading Post at Anaheim Disneyland. There’s a number on your receipt to call if ANYTHING you bought at Disneyland doesn’t make it home in one piece. EVEN MUGS. Yes if we have it in stock we will ship it to you! Local? Come on in we will replace the item. If it’s a Droid you built in the park go to the Guest relations window outside the park by the ticket booth they will make it right for you. Disney 1000% wants you to enjoy what you purchased while you visited! I’m not sure what WDW policies are fyi this pertains only to DLR.
You actually see the moment in this video where I lost track of my receipt as it was being built 🤦🏼♀️ but even without it they still took care of me! I know so little about DL procedures, thank you so much for sharing!!!!
Does someone know the telefone number of the costumer service? I have the same exact problem an I in the town until saturday and woukd like to go there to be fixed, but dont have a Park ticket anymore.
Thank you for making this video. Just built my droid 3 days ago and it wont pair anymore. Ive never even used it yet either.😪.lol. And im definitely not local
I think I've just experienced the same problem. I am local to Disneyland and an annual pass holder but I no longer have my receipt. Do you think they will still help me?
Rueben Aguayo If you’re local, absolutely! Tbh, we didn’t have ours, either. If you watch the video, you can see it in the shots where we were building the droid and that’s the last time we saw it 🤦🏼♀️ and of course had no idea at the time we’d be having issues....
Michael McKinnon Keeping the receipt is definitely ideal. However, with the way the droid depot is set up, making and then stealing a personalized droid would be pretty difficult which is probably why they took pity on us.
Have you had an issue with a droid? If you can get to one of the Galaxy’s Edge locations ans bring in the droid, they will still help you without a receipt.
My dog hates mine too 😂 Are the bb units that bad to control? I have an r unit and they’re not bad. I saw a lot of people decapitate their bb units because they couldn’t control them 😂
@@ThemeParkAcademy unfortunately about a week after we talked about our droids mine messed up 😩 we’re taking him back with us in December to get fixed 🤞🏻 thanks for making the video so I know what to do now 😂
So I got my R2 in March, and we leave for Galaxy’s Edge tomorrow! I have not had a chance to check to see if it’s a battery issue, do you know if they’d change the batteries for me while I’m there if that’s the issue? My R2 is also known to cause issues as so many things went wrong when we built her lol
Hayley Adams I really can’t say,... We had definitively ruled out the battery issue before we went. I would think they would have batteries on hand? Good luck!
TearDrop Oh no! I would guess that if you still have your receipt, you should be able to call the customer service line to see about getting it replaced.
Oh no! So sorry to hear. If resetting the motivator doesn’t work or changing the batteries, you would need to call guest services to see what options there are.
Someone help me! My sons bb8 stopped working the day we got home from Disney. Thought is was the battery. But we were also in the process of moving and now the lockdown never got around to it but its been in storage. Still not working, I don't have the receipt and paid in gifted cards😬 i did tried to email someone about it but they told me that can't do anything.
Nubia Nunez I didn’t have my receipt, either. If you take it to one of the Galaxy’s Edge locations, they should be able to help you. So sorry! I completely understand how frustrating it is!!!
We are a newer channel and small creators, so we wanted to promote some of our more popular videos to get them in out into the world a little bit more. We aren’t trying to sell anything or convince anyone to go anywhere... we just want to make fun and informative content for more people to enjoy. :-)
I’m a channel where the best content I can produce I just a few second clips of a rock with a face and only has 15 subs, I am not able to afford ad space grow the f*ck up
On a slightly different subject I ve been trying to get my legacy Luke/Rey lightsaber since March called and emailed first Guest Services and then Merchandise Services. Since LA Disney was and is on Lockdown (got a reference number) this time so I am on the record for having to had try to resolve my issue. Is there another path I can go to get my saber replaced and shipped to me rather than me going back since I am not a local. I have my original receipt and everything. I was going to explore the Wonder Gallery In Downtown Disney next but you can’t contact them directly. Sorry I know your not Disney Guest Services but thought you might have some insights that I might have missed?! Thanks either way! :)
Wow, I’m so sorry!!! Not only do I not work in guest services, we’re Orlando based so I can’t even begin to guess where you start in LA with the park still being shut down. If there is a Star Wars store in Downtown Disney on that coast, that would definitely be a good starting point. If (when) you find the answer, please let me know!
If you’re local to either park, you can just take it in. If not, try (407)824-2222, that’s the help line which should hopefully be able to point you in the right direction.
I agree. Totally depends on the tacos. Thanks for the inside look at droid ownership, it's cool how they interact with the park environment!
Thanks Haptic! Yes... it definitely depends on the tacos. 🤣 And that scene with Kylo Ren is our favorite!
Hey Barbi! This is Erika from the Droid Depot (I was the one you talked to outside). So glad to see that my friends helped you out!
As we talked about before, typically if changing the batteries doesn't fix this type of issue, then it's usually a sign of a bad motivator. Also, this kind of issue can sometimes be confused with sleep mode. Sleep mode is when the droid "stops working" after about 5-10 minutes of *not* playing with them. After watching your video and talking with you, I can definitely see that this wasn't the case, however I thought I would mention it in case anyone else has a similar issue and didn't know about sleep mode (especially since they make that exact sound when they enter sleep mode!)
Thank you for sharing your experience!
Hi Erika! Thanks so much for your help with my BB-42, and thank you for your insight here on the video. I'm glad that you mentioned sleep mode! I will have our producer add that to the video description, just in case.
Erika Ever After, but if this happens to me and I want to fix it in my house,what can I do?
I hope you can answer to me!
@@santidoblea3927 so, as we said in the video, if you still have your receipt, you can call the phone number on it for help. Maybe Erika can give some more insight into that. :-)
Theme Park Academy OH no but we don’t have the receipt 🧾 What do we do ? Can we just bring him to Disney on our next trip this Jan?
My remote didn't work when I took it out of the box and it wouldn't sync with the Droid app either. I called the number and then had to send an email. Waiting to hear back...
So basically you ended up with R5-D4 the piece of Jawa junk from A New Hope! XD Glad they were able to diagnose and fix the issue.
Kaiju Predator 🤣🤣🤣 Exactly!
Love this actually shows how droids work most videos just show them making the droid you actually show the inside stuff definitely subscribing!!!
Thanks SO MUCH Sadie (that’s my niece’s name, yay). Yeah, we try to be as detailed as possible. Hopefully we make more stuff you’ll like. Please feel free to suggest anything you might want to see! Thanks Sadie!
Theme Park Academy yay!!! Love ur vids and tell ur niece she has a beautiful name!!!
I think the dark side has cookies. I think the rebel alliance are total taco hounds!!
Well... if there are cookies... that could be a game changer. But since you’re the expert baker, we’ll take your word for it!
@@ThemeParkAcademy they don’t say what kind of cookies though. They might be raisin cookies posing as chocolate chip
@@Dragonrider1227 That seems like something they’d do…
Hi everyone. I just saw this video and I was experiencing the same problem (droid disconnects from controller or phone app). What worked for me was replacing the batteries in the droid with fresh ones. Who knows how long the droid parts have been circling around on the carousel before being picked and made into the droid they were meant to be and come home with you! After I replaced the batteries, my BB won't be quiet and goes everywhere I want him to from my phone app. After 15-20 minutes of inactivity, she finally shut herself off and sleeps. I hope this helps!
All you have to do on bb8 is open the shell and flick the switch and it will work again.
Unfortunately we tried that but we kept having the same issue. :-( Once we switched out the motivator though, it worked wonderfully.
We find that our BB unit is difficult to drive. The momentum makes it a challenge.
Andre DeVine We learned that the BB unit is harder because the “eye” can point in so many directions due to the body being round (according to the operator in the video). Supposedly the R-2 unit is much easier. We hope to do a comparison in the future!
I had an issue with the paint peeling off of my Savi’s Workshop Lightsaber that I built during the AP preview at Studios. Hadn’t realized till we were out of the park. There was a merchandise customer service email address on the receipt. I reached out and within a month, I had replacement parts exchanged out for my defective ones via mail. Disney Customer Service was very helpful and kept me up to date with the status.
Oh wow, that’s good to hear. For what those lightsabers cost, that’s great that it was handled for you. Good thing you kept the receipt! Very smart.
Theme Park Academy I made sure to keep the receipt in the carry bag.
To the cargo belt!
Yes! The cargo belt.
Mine when I want to use it I need to open the ball and there is something you make it work
There is an on and off switch inside the body, but unfortunately switching it off and on didn’t work. We got the motivator switched out and we’re good now!
I think your the REAL Harley Quinn!!! I liked and Subscribed!!!!
xavier smith That is the best compliment I have received in my entire life!!!! You have no idea what a huge Harley fan I am!
I have enough money to buy those things! I’m so excited!!!
Good! You’ll love it!!! 🤩
Ok, so yt this is all you. Should I pick a bb-8 type droid, or r2-d2? The choice is yours.
SpitBallPlayz R2-D2 for sure.
R2! They’re much easier to control.
✨T A C O S✨
Right??? 🌮🌮🌮
Omg 😱 this happened to me!
Really?!? Oh no! Were you able to get it fixed?
I need to when I go next 😰
@@kayladawn9392 well, as Erika Ever After mentioned in the other comment, double check your batteries. And then, if its still not working, call the Disney customer service number and they can offer some assistance. 407-824-2222. Hope this helps, and good luck!
And I have the same color ball as you and the head but the round head
I really wanted the round one! They came back in a few weeks later 😫
How did you enter the park to repair the robot? Did you have to buy a mottled one again?
pedro Jesus paiva Perez I have a pass so entering wasn’t a problem. I didn’t have to pay for the repair or buy anything new. If you have a broken droid and don’t have park admission, I would call the customer service line to see what can be done.
What if you don't have your receipt
I didn’t have mine in this video. They will still replace whatever you need if you bring it in.
When yours stopped working, did you try changing the batteries before bringing it in? I’m asking because I’m thinking about building a BB unit of my own, but the idea of the bad motivators makes me a bit nervous.
Yeah. We changed the batteries beforehand. It was definitely a bad motivator. But don’t worry, because Disney definitely backs up their products and as long as you keep your receipt, they’ll replace it for you, even if you’re not local. And they handle shipping if necessary. So, I’d say go for it! The BB unit we rebuilt has worked perfectly.
We want Redd!!
New friends, subbed! This is an awesome video, how sad that your droid broke! I’m glad they were able to help you! Good info to know, those are expensive!
Thank you so much for watching and subscribing! And you’re right, they are expensive!!! We were very relieved to get help. My dog was not as thrilled at the outcome.
Mine wont lock like i lock it and when i move it it unlocks itself and comes apart
What if you purchase one at disney world, can you get it repair at another park like in disneyland? Does you have to go to the park that you got it from?
Super T There are only two parks these are available in right now, I would think the parts would be the same.
Super T There are only two parks these are available in right now, I would think the parts would be the same.
@@ThemeParkAcademy i mean if u got it from wdw florida wont they ask u to go to the parks that u brought the r2 droid at? or will they just want to see receipt if u planning to repair at disneyland instead of wdw florida?
Super T I don’t necessarily see why they would, given that you would have HAD to have bought it from one of the only two locations that provide these. Similar to how if you buy a Harry Potter wand at Universal, you can have it repaired at ANY Universal, even without a receipt, since it had to have come from one of the parks.
I’m a cast member I work at Star Wars Trading Post at Anaheim Disneyland. There’s a number on your receipt to call if ANYTHING you bought at Disneyland doesn’t make it home in one piece. EVEN MUGS. Yes if we have it in stock we will ship it to you! Local? Come on in we will replace the item. If it’s a Droid you built in the park go to the Guest relations window outside the park by the ticket booth they will make it right for you. Disney 1000% wants you to enjoy what you purchased while you visited! I’m not sure what WDW policies are fyi this pertains only to DLR.
You actually see the moment in this video where I lost track of my receipt as it was being built 🤦🏼♀️ but even without it they still took care of me! I know so little about DL procedures, thank you so much for sharing!!!!
I knew you would choose a bright colour!
Partybunnie 🤣 Of course!
Feel bad when something so amazing breaks
glad they helped you out
Thank you!
Yeah the r2 unit is much easier to drive I got one my self while I was in galaxy’s edge I personally love my r2
AgentColorado Productions I have hopes of acquiring one in the future!
@@ThemeParkAcademy awesome
Does someone know the telefone number of the costumer service? I have the same exact problem an I in the town until saturday and woukd like to go there to be fixed, but dont have a Park ticket anymore.
Thank you for making this video. Just built my droid 3 days ago and it wont pair anymore. Ive never even used it yet either.😪.lol. And im definitely not local
Yep taco's rule all.
Right?!? That is the NUMBER ONE determining factor.
What about if you live in the UK could it still get fixed via contacting customer support or not
I can’t open my bb unit I’m to weak 🤣
Oh no!
What if you threw away your receipt
Before you guys go and gets new motivator try replacing the battery on the motivator and the controller it worked for me at least
First thing we tried!
Aw yea mine keeps breaking down still thanks for the solution to fixing itt
So do they fix it for free or no
Yeet Yeet Yes, 100% free after troubleshooting the issue first.
Theme Park Academy oh ok thanks
Do u think they can replace my bb8 with a r2d2
I think I've just experienced the same problem. I am local to Disneyland and an annual pass holder but I no longer have my receipt. Do you think they will still help me?
Rueben Aguayo If you’re local, absolutely! Tbh, we didn’t have ours, either. If you watch the video, you can see it in the shots where we were building the droid and that’s the last time we saw it 🤦🏼♀️ and of course had no idea at the time we’d be having issues....
@@ThemeParkAcademy thank you so much.
@@ThemeParkAcademy always keep the receipt, because otherwise they're gonna think you stole it.
Michael McKinnon Keeping the receipt is definitely ideal. However, with the way the droid depot is set up, making and then stealing a personalized droid would be pretty difficult which is probably why they took pity on us.
Oh no we don’t have our receipt!!!! What do we do ?
Have you had an issue with a droid? If you can get to one of the Galaxy’s Edge locations ans bring in the droid, they will still help you without a receipt.
My dog hates mine too 😂
Are the bb units that bad to control? I have an r unit and they’re not bad.
I saw a lot of people decapitate their bb units because they couldn’t control them 😂
They really are... You do get the hang of it, but you will lose it’s head multiple times 🤣🤣🤣
@@ThemeParkAcademy unfortunately about a week after we talked about our droids mine messed up 😩 we’re taking him back with us in December to get fixed 🤞🏻 thanks for making the video so I know what to do now 😂
K Oh no!!! So glad you’ll be back soon to fix it!
So I got my R2 in March, and we leave for Galaxy’s Edge tomorrow! I have not had a chance to check to see if it’s a battery issue, do you know if they’d change the batteries for me while I’m there if that’s the issue? My R2 is also known to cause issues as so many things went wrong when we built her lol
Hayley Adams I really can’t say,... We had definitively ruled out the battery issue before we went. I would think they would have batteries on hand? Good luck!
This bb unit has a bad motivator look
Yeah unfortunately it did. But we got it all fixed up!
Can you please do one for the Pandora world of Avatar Banshees for mine went flying off my shoulder 🤣
TearDrop Oh no!!! Did it break?
Theme Park Academy yeah 😕
TearDrop Oh no! I would guess that if you still have your receipt, you should be able to call the customer service line to see about getting it replaced.
Theme Park Academy ok thank you
Would you happen to have the customer service contact info you mention for out of towners?
If you still have the receipt, the info should be on there, otherwise you can try (407)824-2222
Is there any international fixing option? Or a way to do it at home? I’m not from the Us and my BB unit has the same problem I think
Oh no! So sorry to hear. If resetting the motivator doesn’t work or changing the batteries, you would need to call guest services to see what options there are.
@@ThemeParkAcademy how can I reset the motivator? I haven’t tried that.
@@saborizado Open the BB unit and find the on/off switch. Turn it off, wait a few minutes and turn it back on.
@@ThemeParkAcademy thanks 🙏
Battery.
It is problably a battery issue
I changed the batteries it was the motivator.
Class Dismissed!!!
Rob Septon Make sure you watch the end of one of the next videos!😉
Can't wait!
When that happens it means the battery are dead
Mikey Jackson Good guess! But I changed them. The motivator was bad.
@@ThemeParkAcademy it happened to me I changed the battery and it worked
Mikey Jackson Then you are very fortunate that it was an easy fix!
Someone help me! My sons bb8 stopped working the day we got home from Disney. Thought is was the battery. But we were also in the process of moving and now the lockdown never got around to it but its been in storage. Still not working, I don't have the receipt and paid in gifted cards😬 i did tried to email someone about it but they told me that can't do anything.
Nubia Nunez I didn’t have my receipt, either. If you take it to one of the Galaxy’s Edge locations, they should be able to help you. So sorry! I completely understand how frustrating it is!!!
Why is this an ad
We are a newer channel and small creators, so we wanted to promote some of our more popular videos to get them in out into the world a little bit more. We aren’t trying to sell anything or convince anyone to go anywhere... we just want to make fun and informative content for more people to enjoy. :-)
I’m a channel where the best content I can produce I just a few second clips of a rock with a face and only has 15 subs, I am not able to afford ad space grow the f*ck up
On a slightly different subject I ve been trying to get my legacy Luke/Rey lightsaber since March called and emailed first Guest Services and then Merchandise Services. Since LA Disney was and is on Lockdown (got a reference number) this time so I am on the record for having to had try to resolve my issue. Is there another path I can go to get my saber replaced and shipped to me rather than me going back since I am not a local. I have my original receipt and everything. I was going to explore the Wonder Gallery In Downtown Disney next but you can’t contact them directly. Sorry I know your not Disney Guest Services but thought you might have some insights that I might have missed?! Thanks either way! :)
Wow, I’m so sorry!!! Not only do I not work in guest services, we’re Orlando based so I can’t even begin to guess where you start in LA with the park still being shut down. If there is a Star Wars store in Downtown Disney on that coast, that would definitely be a good starting point. If (when) you find the answer, please let me know!
On ANOTHER subject, I went to high school with and lived near a “Richie Oliva” 🧐
Batteries are probably dead.
We changed them first, it ended up being the motivator.
Lost my receipt. Does someone happen to have the phone number or email for broken droid issues?
If you’re local to either park, you can just take it in. If not, try (407)824-2222, that’s the help line which should hopefully be able to point you in the right direction.
I’m on forcing you to do this I can hear your voice
?
HA! First to comment
Thank you Mackenzie. :-)
🤩 I love you 😘
Jonathan Diaz ❤️