I would call the booking agent that was used and get them to find a new room somewhere else with no extra cost. They messed up the booking by not making sure it was accessible
Thank you so much for your honest video! I'm a wheelchair user and travel to London UK a lot, i now stay at the same hotel - meets my accessible needs so well - but sometimes it'd be nice to try somewhere else for a change ~ although the fear of this happening has stopped that thought going any further 🤣 and communication is so dang important too...i email for pics and if they say they have none, that's fine as my business will go elsewhere. They should have had the decency to contact you to say there was no availability. It isn't hard!!
I don’t think it’s his business whether or not the people in those rooms have disabilities. That said, I do feel bad for him and the hotel should accommodate him elsewhere if they can’t at their facilities.
I would call the booking agent that was used and get them to find a new room somewhere else with no extra cost. They messed up the booking by not making sure it was accessible
Thank you so much for your honest video! I'm a wheelchair user and travel to London UK a lot, i now stay at the same hotel - meets my accessible needs so well - but sometimes it'd be nice to try somewhere else for a change ~ although the fear of this happening has stopped that thought going any further 🤣 and communication is so dang important too...i email for pics and if they say they have none, that's fine as my business will go elsewhere. They should have had the decency to contact you to say there was no availability. It isn't hard!!
Terrible that this happened. Unfortunately it is all too common. Glad to see the hotel reviews are taking a hit.
I don’t think it’s his business whether or not the people in those rooms have disabilities. That said, I do feel bad for him and the hotel should accommodate him elsewhere if they can’t at their facilities.
You didn't read the description huh?
I hear this so much, in the UK, they don't care if you're disabled or not. Sorry this happened, the world don't aways fit us dose it.