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- เผยแพร่เมื่อ 16 ก.ค. 2024
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Lost phone? Lost 2FA tokens? How can you restore access to your accounts?
Looking for a 2FA app? Well, look no more: 2fas.com
Follow us on Twitter: / 2fas_com
00:00 Intro
00:30 How to restore access to your 2FA protected accounts?
00:42 2FA backup codes
01:13 2FA backup file
01:30 2FA cloud synchronization
02:00 Restore your accounts without backup
02:16 Outro
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The 2FA is more a problem than a security option in my opinion. I also lost my phone and with it i am not able to login into my discord anymore. I will never activate this again in discord.
Hi, have you been using cloud sync on your last phone? If yes, then the only thing you have to do is go to the settings, backup, turn on your cloud sync and the code should be restored to your device.
@@2FAS unfortunately not
i have same problem with discord
@@2FAS Hey I also lost Discord. i had Drive turned off, so some stuff got saved from my last phone. Where do I find codes in folders?
it's so easy to lose your account with them it's not even funny. i happened to wipe my authenticator app and they act like they cant do anything. obviously they're leaving troubled users shorthanded
I'm pretty paranoid about losing my TOTP seeds. I have encrypted copies of them stored in various places. Yes, I use 2FAS, and I have the Google Drive backup active, as well.
That's a very good practice. Better to be extra safe than to lose everything.
Thanks. All clear now. ;)
Thank you for this.
You're welcome! 😊
why do u use this particular app for 2fa if i may ask? I use the same but was wondering maybe i should use a diff one.. also, i cant open the backup file on my pc is that normal? I guess its because u cant have the app on there only a browser extension which im not sure if it also opens the backup on there or how to do that?
Yes you can't open the backup file on a PC because it's stored in a private folder accessible only by the phone app (to make it as secure as possible), and the app is not on a PC. Also, if it were accessible on a PC, it could be accessed by hackers.
What can I do if I have forgotten the backup password for the google account I used? I have access to the app, but I can't remember the password to sync or delete the backup file from my google drive. It keeps asking me for the password
th-cam.com/video/mCpjYA-zJ4Q/w-d-xo.html Everything you need is in this video.
Hi, I have a problem with logging in to my kraken account via 2fas app, although I have enabled synchronicity with Google account but my code for kraken account disappeared, I tried to add it manually but I don't know the service key. Can you help me? I'm in a bind I have a lot of money in there and I can't get to it 😔
Did you check if it's in the trash? Because if the token is deleted, it goes there.
Hi! When I created my account, I passed so fast accidentally and I didn't save my backup codes. How can I get my backup codes to print them and keep them in a safe place, please? I'm a bit paranoid about losing my phone. Even I have mi drive account sincronized and the file exported but I would like to know my backup codes bacause I wanna be sure that I will be able to restore my 2FAS account if I lose the phone or I get a new one.
Hi there! The first and most important thing is that you can restore everything with what you have right now. Even if you lose or break your phone, after you log in to the same Google account on the new one, all the codes will be restored when you turn on the backup (you can also import them manually from the file you created).
As for the backup codes, they are issued by the services such as Discord in case you lose your 2FA app and codes, and need to log in (and you're safe from that). Each service has their own backup codes that you have to store on your own on your PC for example. We don't issue those backup codes because they are specific to each service.
Hope it helped resolve the worry a little bit 😁
But the backup keys change after some time?
Because I think mine stays the same, but I am afraid the service changes the keys
You only get them once, so they can't change. Also, please use backup to avoid any unpleasant situations in the future.
I really need help, I have my phone with the 2fas app on it but i put a 4 pin code on the app when i open it and i knew it until now, ive tried so many possible pins but it isnt working, i dont have any backup codes if i uninstall the app, please help.
Unfortunately, we can't do anything from our side. Just keep trying with the Pin. Are you on Android or iOS?
My android phone died but before I did sync everything to my google account. I got an iPhone now, I am trying to retrieve that backup but the iPhone app only does iCloud? How could I retrieve the google drive backup?
The easiest way to get everything back is to quickly log in to the same Google Account on another Android phone and turn on backup there to restore all the codes. After that, export the codes manually in 2FAS Backup -> Export, and transfer the file to your iPhone. Then you'll be able to import everything in the same place.
Can i ask for a help, last time i reset my phone and i use a file for back up and then i forgot the password of the file. How can i retrieve this plsss help me 😭
Well... if you forgot your password, then we can't do anything, unfortunately. We can't "hack" it since it's exactly against what our app protects against.
Hi, is the backup codes still a thing? I dont remember seeing those while setting up my 2FA. But I did put the backup file on my pc to be safe. I'm just wondering though if the back up codes are still a thing, and if I should get those too?
Backup codes are for specific services and are provided by them. So if they still issue them, then they are still a thing. As for our app, if you have the manual backup then you have nothing to worry about. Just remember to update it whenever you add new services 😉
@@2FAS Ah yes. Good point. If I add services I should send new backup file to PC ^^ and yeah I noticed now that some services give back up codes, not all. Either way I have some backups now + the cloud sync. So its all set up well now :)
Don’t back up to iCloud or any cloud service for that matter. Employees of said companies could see your files. Back on paper or some other hardware
That is a valid worry. That's why there is an option to create a manual backup of the codes, and you'll be able to store this backup whenever you want and deem secure.
i have link my google drive account and i haved set password in google drive account
now i have forget the google drive password which i have set in 2fas app what can i do now
i have checked google even your webite can find help
You should export the backup to an external file and then follow this video's instructions: th-cam.com/video/mCpjYA-zJ4Q/w-d-xo.html from 2:09.
Someone mistakenly delete my authentication app , but I have the 16 back up code , please how do I use that code to the new one I download to get my account back
Login to the service, use you backup codes to complete your login and then turn off your 2FA and turn it back on. You'll get you new private key and new backup codes. Bravo for saving your backup codes!!!
I am on Android and my wife on iPhone. I assume with cloud backup that we cannot have our data synced using the cloud. This is important because if I get hit by a bus, she can still access my 2FA accounts. Is there a solution for this cross-platform issue with 2FAS? Can a backup file on android be restored to the app on iPhone? Even then pretty sure it would overwrite any existing accounts. Thanks! Great video!
You can do it manually via a file transfer. Export it from your device and import it on another. But yes it would overwrite the existing accounts.
@@2FAS Thank you. That is what I assumed and sadly will not it work for us. Please consider a centralized cloud backup for folks who need this across platforms in the future.
This happened to me this morning I lost my discord account because it was hacked the hacker put on 2FA I lost everything I can’t get it back now I am so upset about it because I was in so many discord servers I didn’t really wanna make a new one but I had to and the discord support team are not really helping😢
Sorry to hear that, hope you will secure all your account now to avoid anything possible in the future. Good luck!
Thank you all the best❤️
I forgot my google backup password. I should I delete the old codes and start fresh
If you have the data (all the codes) stored on your phone, then you can safely reset the backup password. Never delete the codes because it will lock you out of the services.
I lost my phone and I don't have the backup code...please do I get it back
If you didnt backup your codes in any way, you can try contacting each service's support.
Yeah I got a new phone because my phone broke so I went from Samsung to apple and can’t get back in
Since Android and iOS phones use different backup systems that's google drive and iCloud, then the only thing you can do is contact the support teams of the app that you enabled 2FA on and ask them to turn it off.
sir , i need help with disabling 2fas because all the above options was not opted by me . i tried to email but the discord link it gave back was expired . i hope you will read this soon and help me out of this
Could you tell me what exactly happened?
@@2FAS sir am I to message cybhertrustech ?
No, these are paid promotion bots. Now tell me what's the issue.
@@2FAS pls read the above comment sir
If you need to turn off 2FA on any service, then you need to log in to that service, locate the 2FA options and manually turn it off. Remember, don't delete any services in the app before disabling 2FA because that will block you out of this account.
my phone is broken and it contain authenciatr app that have my fb acc and google.However i get back my google acc in new ph but can't sign in to my fb acc because it need 2fa code in my broken phone.How can i get back my fb acc.Please help
If you had turned the backup on your broken phone, then simply follow the steps from the video and turn it back on, on your new phone. If you didn't have it, then write to Facebook support and ask them to turn off 2 Factor-Authentication on your account.
Yo bro I deleted my 2 factor account how do I recover it please help it was connected to my discord
Have you been using cloud backup before you deleted the app?
I Use authy and forgot my backup password, how to get it back?
Honestly, we don't know, ask Authy :) In the future choose a better 2FA app, like, maybe 2FAS App 🙂
I accidentally deleted the discord app and I didn't have the backup codes saved. Also my authenticator app was deleted. I've tried everything but nothing has worked so far and I haven't been able to log back into my account. I also submitted multiple requests to the support team. I got one email saying they can't disable 2fa on my account. Please help me, I really need to get back into my account.
If you don't have any backups (including cloud backup) then you have to contact the discord support team, explain the situation to them and ask to turn off 2fa temporarily on your account.
@2FAS App like I said, I've submitted multiple tickets but haven't gotten back a helpful email from their side yet.
We can't do anything from our side unfortunately, we can't "hack" into it or access your backup codes since you know we don't have access to that data and it would be exactly against everything that 2FAS stands for.
@@2FAS that's fine, I'll keep trying different ways to get back in my account. Thanks for responding!
Good luck!
I broked my ohone last year in may and i lost 4 account
The first one was my big a acount is discord back then i was the admin of 7 discord servers and i have a lot of friends on them after when i broked i never cant log in anymore that discord acount and i lost 170-210 friends and 23 discord servers and 7 that i owned
Sorry to hear that. Have you written to the Discord support team and asked them to disable 2FA on your account because you lost your phone?
i deleted one of my codes how do i restore it
If you only deleted it from the list, then it's safely stored in Settings --> Trash. You can restore it from there.
Well that happened.. 😭 I've accidentally deleted the 2FAS application without disabling, now it's asking me for a verification code which I'm not getting. Guys please help me out
Have you been using backup?
@@2FAS Nope, unfortunately I wasn't.
@@akshayaileni5258 Then the only thing you can do is contact the services and ask them to disable the 2FA. Please do a backup for the future to avoid such situations.
@@2FAS how do I cantact the service please?
I don't want to back up to the cloud because that can be hacked, right?
the hacker would have to break into your Google Drive/iCloud account by figuring out that first and then they would have to break into the 2FAS password you put on the backup so technically its double protected so technically not impossible but somewhat unlikely
As Matt said, it's as safe as possible, + it secures you from losing access to the accounts when you lose your phone, reset it or uninstall the app.
Pls help me I losses my 2FA in my Ember account
What happened exactly? Please explain the situation in more detail.
Help me bro plz this is my second account i got my phone were the account was last seen but dosent have the battery dosent work and i am so dumb of not saving the backup codes i dont have them plz respond help
If you haven't backed up anything, then, unfortunately, there is nothing we can do. We don't store your data for privacy reasons. You must write to the services you have 2FA enabled on and ask them to turn it off.
@@2FAS fixing the phone then
is it safe to have icloud backapp?
Yup! iCloud is well secured, you can safely store your backup there 🙂
Hello sir, i have big problem i lost my old phone and i don't have any bckup codes and my fb account is also locked so how i turn off 2fas app or reconnect with my fb account
Without any kind of backup, you only can contact the Facebook customer service, explain the situation and ask them to help you with retrieval of your account.
@@2FAS the main issue is that my FB profile name and data is not same on my id card or passport so what can I do any help plzzz
That shouldn't be an issue when it comes to FB support since the accounts operate based on your mail and or phone number. So use those to contact their support. 2FA also doesn't take your personal data into consideration so it will never be an issue here also.
My phone got shut off and i dont have my 2fa code and have nun of the back up codes or anything you have listed help pleazzzz im freaking out
If you haven't backed up anything, then the only thing you can do is write to all the services and ask them to turn off 2FA on your account.
@@2FAS worked easier then i thought all i needed was serial number gmail and user name thanks
I formatted my pc and lost all my authy accounts, I tried to contact support and they didn't do anything, what do I do to get my accounts back?
All you can do now is to try reaching out to every service and ask them to turn off 2FA on your account. And next time use 2FAS app with 2FAS backup options :)
I disbale my google auth app plz help me
That's why you should've use the 2FAS app with the Backup option on :) Now, all we can suggest you is to contact each service and ask them how can you get your accounts back without 2FA tokens.
I accidentally deleted my Facebook key on Google Authenticator app. I had previously turned off the option for SMS and email, and was only using the third party app for logging in. Now I am in a dread since I haven't been able to login to Facebook for the past two months. What do I do? Facebook wont respond to my complaints and I don't have login on my phone or any other device. I am stuck. Could you help please? Is there a way to recover my Facebook key on Google Authenticator?
Sorry to hear that :(
The only option is to try to contact Facebook. Please consider using the 2FAS application instead of Google Authenticator. 2FAS has backup options and a trash bin for such situations.
Hello,please sir, I lost my old phone where everything saved and I used 2fa on it, now I can't access my accounts. What do I do please?
Did you use the Google drive/iCloud backup? If not, and you also have't exported the file with your codes, then the only thing you can do is write to the support teams of the services and ask them to temporarily disable 2fa on your account.
@@2FAS Yes sir, I didn't. So how should I contact them? But it seems some people comment that the support team may not reply due to huge complaints
But it's still the only way to contact them, through the support mail.
I forgot backup code pls help
What exactly happened?
Sounds perfect for me, I have used Google authenticator in the past, lost my phone and so lost my codes.
My question: If I turn on sync (with good Drive), then I lose my phone, and I turn on sync on the new device in the app (and log in with the SAME google Drive account), are the codes back? I have seen with a provider that the codes are tied to the phone number.
Are the codes tied to *only* the google drive account, or does the cell phone number matter? (If it's just the Google account, that would be perfect).
Yes, if you connect to the same google account all the codes will be back.
Though i can acces it with txt.file but it is encrypted 😭
Hope you manage to fix it somehow
Same issue did you get it fixed I mean get the key for the 2fas app
I was curious why you guys don't create a standalone password manager app?
Ok, I know what you're gonna say... "There's so many password manger apps on the market. Use one that you like."
But I'd like to use one that's you guys will create.
We're already working on it and have some plans, so you can expect some news about it in the future... but probably a distant future 😉
I would pay for your service. I know you made a video, that your service will stay free, but I think your App is great and you schould also get financial validation for that.
If you'd like to, you can send us a donation for future development. It will help us immensely, and we'd be very grateful! 😊
i don’t have my backup codes on discord or my 2fa but none of what i tried worked.
If you haven't backed up anything, you have to write to the support team of the service and ask them to turn 2FA off on your account.
@@2FAS alright
Happy to help!
I have back up codes but not we code and I lost my mobile :(
Have you used the Google Drive/iCloud backup?
I forgot the password of my Backup and I'm unable to connect with your team due to site glitch
You can contact us and other 2FAS experts on our Discord channel. You can join it through our main page: 2fas.com/ and click the Discord icon at the bottom.
how do i get 2FAS
To what service exactly?
This happend to me I lost my Gmail
This Gmail is so important To me
I reseted my phone forgetting that I turned 2fa on my google account , when I tried to access my account after resetting it said to me you have verify the options were :
1 they will send notification on my phone to verify with yes and no ( but my phone is resetted)
2they will send a code to my phone (and my phone is resetted )
3 type the 8 digit backup code( which I don't have any idea about )
Could you please help me with my problem
My Gmail is lost please make it return to me 🙏
Few questions before we can try to help you: did you use 2FAS app for your 2FA on google? What phona are you using?
@@2FAS Gmail, Samsung
I accidentally deleted my Instagram login key help me pls(I'm using authy)
Then you have to contact Authy.
Do we all get different back up codes
Contact Trent codes if you need assistance
Of course! Each user gets his own dedicated private key and backup codes.
is 2fa really make my id unhackble.
Yes, if everything is connected correctly and you don't allow anyone to see the codes on your phone, it is as unhackable as possible.
Not every site in usa has 3. Im locked out of six accounts and cant get in just because my number changed. Customer service is no help either.
We're sorry to hear that. None of the services you lost access to, can disable 2FA temporarily?
@@2FAS nope
I don't remember my backup password, Its been 2 year since I used my main accounts ,i have lakhs worth of gaming account
If you have no way of restoring everything, then you should contact the support teams of the services you want to get access to. They can help you restore your account.
@@2FAS is it possible be to get codes to my number if I remove accounts from authy
@@2FAS or if I delete my authy account
I can't login in my Gmail account because of google authenticater, can you help me to get back my account Gmail?
Could you tell us what happened exactly?
And be warned that We might not be able to directly help you with the problem since it's related to Google Authenticator not our app (2FAS)
@@2FAS I deleted everything on my phone, and when I logged into my Gmail account, they send a code to my phone that consists of 6 numbers. I enter 6 numbers, and when I log in, they send the code to the account that I lost.
You should probably contact official Google Auth support with the problem, because it's strictly related to their app and only they can help you.
👍👍
Unfortunately that situation happened to me😶😶😶
And what did you do if I might know?
i forgot my pin and now i cant play roblox or use discord
We can't help you with that, unfortunately. We don't have power over your security. And us having access to your app would be precisely against what we stand for.
I upgraded my phone and forgot to migrate my 2fa and it made my life difficult. never again!
Did you figure it out in the end?
@@2FAS I’m going to have to take your advice and contact each website. I’ve been procrastinating. Ughhhh!!
Sorry to hear that. We wish you good luck and hope that you'll be able to restore everything. If you'll have any questions or require help, don't hesitate to ask! 😊
@@2FAS please i mistakenly deleted my hotbit authenticator code, i have being trying to login since but they're requesting for my authenticator code which i cannot recover again,i don't know if there's any other way to recover my account back?
Fkn worst 2fa system today i lost my 5years old account
And how did you lose it? Could you provide any details, so that we can help you?
Great info unfortunately if your phone dies literally fried with No backup best buy geek support doesn't understand what your asking they want take control of your PC!? Locked out of Best buy account
If you didn't do a backup of the codes and the service you lost access to doesn't cooperate with you, then there is nothing we can do, unfortunately. That's why having cloud backup is so important when it comes to 2FA apps.
Amigos excelente aplicación y explicación. Tengo una duda, es posible sincronizar Android con iOS? 1:47
If you'd like to synchronize iOS and Android via cloud, unfortunately, it's not possible as they use two different cloud systems. You can synchronize them manually by exporting a file from one device and importing it on the second one. This way, you'll have the same codes on both devices, with the caveat that you'll have to manually synchronize them every time you add a new code on one of the devices.
@@2FAS muchas gracias por la pronta respuesta amigos. Fue lo primero que intenté hacer, exportar de Android a Drive. Cuando intento recuperar el archivo desde iOS ingresando a la misma cuenta me indica que no reconoce el archivo. Que estaré haciendo mal?
The manual export is not connected to Google or iCloud so the issue probably lies there. Go to Settings -> 2FAS Backup and in the middle of the page there will be an export button, click it. To make it easier don't set up a password and click "Exportar a un archivo" send this file to your other phone and store it in documents. Then click import, find the file and you'll be able to import it. That's the whole process! 😁
@@2FAS Gracias amigos, una total maravilla! Ese era mi error y ya lo hice tal como me indicaste y funciona a la perfección. Me encanta la aplicación. La exportación con la contraseña funcionó muy bien. Mi aplicación favorita de autenticación. La he configurado con todas mis cuentas. Gracias por haber desarrollado esta fantástica aplicación.
Happy to help 😁