Radisson Customer Service & Digital Transformation Advice from Sr. Strategist, Alexandra Rodrigues

Alexandra da Silva Rodrigues leads the digital transformation journey for contact centers at the Radisson. Our VP of Marketing, Can Ozdoruk, chats with Alexandra to learn how Radisson strikes a balance between emotional intelligence & artificial intelligence.
The conversation also covers:
-Managing the ticket surge during COVID
-The 'human' touch in digital support
-Keeping the support team motivated
-Emerging customer service trends in the travel & hospitality industry