Ordered the “free” book back in January, paying the postage cost. Still hasn’t arrived despite contacting the company many times and no longer getting a reply
Hey @nickwhite6028 sorry for the inconvenience here - this is not the standard we hold ourselves to, I have passed this onto the fulfilment team and someone will be in touch today to confirm your mailing address and get this sorted.
Hi, just an update. The team have been in touch and rectified the issue, also adding a couple of bonus books. Thanks for taking care of it so promptly.
Ordered the “free” book back in January, paying the postage cost. Still hasn’t arrived despite contacting the company many times and no longer getting a reply
Hey @nickwhite6028 sorry for the inconvenience here - this is not the standard we hold ourselves to, I have passed this onto the fulfilment team and someone will be in touch today to confirm your mailing address and get this sorted.
Hi, just an update. The team have been in touch and rectified the issue, also adding a couple of bonus books. Thanks for taking care of it so promptly.