Hey lovelies!! 🥰 This is the end of the Chanel 22 saga!! 🤔❤️ I tried everything now - unsuccessfully unfortunately!! 😔❤️ I wish all of you who currently go through the same process more luck!! 😘❤️ Let me know how it goes!! ❤️❤️❤️ Xx
💖👑👑💖🎬📽🎥👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼Hello beautiful Romina now thay have siad your bag is ok and you dont agree of couse and so you shouldnt agree .isnt there another anyone else who can help because its only Chanel deciding all this and you and all the other people should get all together and take Chanel to court .Am so upset for you this is all wrong when you pay nealy 6 thousand for a bag omg l dont know what to say am gobsmacked xx
I love ❤️ that bag so much I would buy it from you, but I am 76 and have lung and brain cancer. So it would be foolish for me to do so. I only hope that enough people having problems try to return theirs. Perhaps enough complain will force a recall.
Although this is super annoying, on the upside you are young, gorgeous, super slim & beautiful, healthy, and in love. This irritation is the definition of a first-world problem. XX PS I had something similar happen to me with a gold reissue 227 and I just became very good at fixing the problem with Barry M gold nail varnish and Angelus leather paint. I use that bag all the time now it's my 'work-horse' bag. I definitely got my money's worth.
I’m getting the New Chanel small Boy messenger bag in dark grey online hoping it arrives flawless! Love you! Hopefully you can sell it for what you paid! I suggest selling it! 💕💕💕💕💕
Lately it seems like you've been having big problems with Chanel, yet you continue to shop there. I wish influencers would stop indulging in brands that clearly don't work for them. I know you love Chanel and these sagas probably drive traffic to your channel, but... if they're 1) treating you poorly, and 2) making low quality products, stop giving them money/attention. Good luck.
I agree !! We all should be putting our money where our mouth is. We can shop vintage Chanel and let them feel we are not happy with the recent direction .. the girlies of wealthy families who shop Chanel will likely keep buying, but they are not their only customers. Many wealthy people care for products lasting and don’t want to produce so much waste. within a few years there would Be lots of bad rep !
Oh my gosh. SAME! Influencers who are upset about their bags falling to pieces (when it's obvious Chanel expects you to wear the bag once and then buy a new one in a different color--- and c'mon, it's OBVIOUS that's what people are doing.) I do feel bad about the waste....but I watched a video and the influencers were like 'yeah, this sucks but I'm still going to buy Chanel'. Well....yeah, that will sure teach Chanel to make things better. Seriously, I want that level of disposable income. :)
A lot of influencers got this bag for free - that’s why you also don’t hear a lot of them complaining about the awful quality. They want to continue getting free things from Chanel.
I am just tired of people revealing all of these ridiculous Chanel issues, complaining about how their quality is declining and how their customer service in unsatisfactory yet go back spending $$$ at Chanel. If you are fed up with Chanel stop buying from there. Constantly, I see TH-camrs make videos about Chanel issues and then follow it up with a new Chanel unboxing video. Until people stop buying from Chanel, they will never change. Start investing your money in better quality and better customer service. I loved Chanel, but had to stop buying from there. I always get tempted whenever I pass the store but I have to remind myself that until Chanel rights their wrongs, I can’t support. So if y’all ever see a girl closing her eyes while speed walking past Chanel - yep it’s me.
Right there with you! It’s vintage Chanel for me, thanks. New Chanel is definitely not worth the money and I’d rather support brands that have better quality products at this point. I don’t have time for this level of drama, nor do I wish to support brands that clearly do not value their customers.
Romina, I hate to say that when you brought the bag in for assessment I figured this would be the outcome. My opinion would be to stop purchasing Chanel. I see so many people complain about quality issues, repeated price increases and bad customer service. But the truth of the matter is that until people stop purchasing from Chanel the current business model will continue. As with any product, the only way you can let the brand know you are dissatisfied is by taking your purchasing power elsewhere. Sad but true. 😢
I also vote for the 'do not buy from Chanel' but...so far I haven't heard from most of the fashion folks say 'I'm going to stop buying from them'. The only way to stop Chanel is to stop purchasing their junk.
Well said. I was a long time customer of Chanel but I decided to stop buying Chanel bags since last year. I'm sad that I still love Chanel but I just can't with their current biz model at all.
@@caseywong699 I agree Casey. I have not purchased from Chanel since before the pandemic, and watching what has happened over these last few years I have become completely turned off. The bags are tempting, but I’m remaining firm on this.
Ask your credit card to suspend payment. They will then ask you to fill in a form explaining your problem and they will decide whether you should pay or not! Don’t let them get away with this, the reasons they have given you are rubbish.
But how can they help? The payment was done 1.month ago. We don't really use "credit"-cards in Europe. Only debit cards. Or, maybe if she used Master Card ......?Hmmm
This is why I use American Express for all my purchases. When things do not go as planned I simply let them handle it and even Chanel can be made to come to heel.
You obviously love this bag and I think you should wear it. Those spots, while visible to you, are very tiny and do not at all deter from the visual quality of the bag! If you have to have perfect lighting and zoom in super close to see those marks, it's not that bad. It's a gorgeous bag.
In a nutshell: I am shocked. So, basically, as long as it doesn't peel, it's fine? No problem there - if I were you, I'd wear this bag now NON STOP every bloody day, because it WILL peel. And then? Back to Chanel ASAP.
@@nancyanderson2032 Right...Chanel would come up with so many excuses - she store it incorrectly causing leather to deteriorate, she cinched the bag too tight, excessive rubbing and tucking on the leather...ugh
@@rubiirae yes yes...then she must of worn it in the rain...on and on until your tierd of dealing w/them and give up. although, if this happens to alot of people. they can do a class action lawsuit against Chanel forcing them to refund.
I’m sorry, but you need to tell Chanel that they returned it because of the same flaws for Dacob and they need to honor that with as well. This is completely unacceptable. Not only did they return it for him but they sent him gifts and treated him much better. You need to call Chanel directly and argue this. I wouldn’t give up. That is what they want. Keep fighting Romina. 😊
It depends how far Romina wants to push it. If a group of folks came together with all the bags that are damaged, could be more compelling than them fobbing off everyone on an individual basis. Just a thought
Can't you take it back to the Paris boutique and get straight in contact with Chanel? I don't think you should give up. Use the bag a bit more and see how it goes, maybe the pink leather will start showing even more, Then it must be a fault in the production. Dacob got to return his bag you should clearly be able to get your bag in. And be treated as a proper valued customer.
I been on the team since 2019. Being a Chanel bag customer, is like a Abusive relationship . No matter how bad they treat you, the customer stays and won't leave. I managed to leave them and find a new beautiful relationship with YSL. They may not be from the same class and money as CHANEL, but YSL treats me better, the customer service is flawless, and the bag quality is alot better.
Sell it, even for a loss. Get yourself another bag from another brand and promise yourself to NOT shop for Chanel bags anymore. TBH: I don't get the luxury TH-camrs who buy Chanel, complain about the quality, but don't learn their lesson and keep going for more.
But who can you sell this to? Surely no one would buy a very expensive bag in such a poor condition. I don’t think pre-loved shops would take it on either. It looks like the damage will continue to escalate with wear. I suppose ideally it should have been returned within days of finding the damage and then they couldn’t have trotted out the ‘wear and tear’ excuse.
Let’s be honest. Chanel was never going to fix that bag. It is unfixable. The material it is made out of ... what were they going to do?! I’m sure at this point the ‘team’, has been told to give that little song and dance to customers. Chanel had a quick meeting ( I can just assume), and said ‘We have to stop giving people their money back’!
So sad, that they are not standing by their quality. 5k on a bag and it already is degrading to that degree is a mess ... I feel like Chanel is so overhyped, especially compared to other brands like Celine, where you can get a full leather bag in amazing quality for half the price!
Problem is that people will still buy it because : 1. People have silly money 2. Quality of the clientele is deteriorating together with the quality of the brand. Customers do not have self value and self respect if they continue to worship Chanel after their pretty much way of showing the disregard of the clients.
That's crazy! My YSL wallet literally ripped in two after using it a few times and I was so mortified. I was young and it was my first luxury purchase. My mom convinced me to go to the store to speak with the associates. When they saw the wallet in two (and it was obvious it wasn't used anywhere else), they apologized profusely and actually swapped it out for me. I will maintain that YSL has THE best customer service out of the luxury designers
In a way I'm glad I'm not into Chanel, way out of my price range and I'm happy with my LVs. But man, watching this Chanel drama unfolds is crazy! I feel for Chanel lovers. So far I have really great experience with LV in Europe and here in the US and my items are holding well.
I expected them to say this. They cannot possibly repair everyone's bag or replace them as they know the Chanell 22 is just below standard. I think people should just stop buying them but then people will still try to manage this bag. I honestly feel its a waste of £4000 plus as i said in my video. I guess it depends on how much one is willing to spend on a bag that is frankly not worth it. I prefer my preloved high quality Chanel bags of over 20 years as to be honest they are in a much better condition after such a long time. Having said that I do feel for you Romina 😒
STOP THE PAYMENT with your credit card and report them to the department of consumer affairs (or whatever the equivalent is in England). If no one takes any action, they will continue to do this to people. I would report Harrods as well. PS I have that Stella McCartney bag you noticed (the Frayme). I love the gold and silver too ❤️
An Original & Authentic Chanel bag these days, is no better then a well-made, China fake. How pathetic. Unfortunately, women will still continue buying Chanel bags not for its quality, but for its Status symbol value.
My DHGate/Ali CC bags after two years have not shown ANY sign of peeling or wear. Still flexing them almost twice a week 🖤🤠 so sorry for your experience 😣😣
If you love something . . let it go . . Sell the bag . . You'll be obsessing over every new paint crack and peel and in the end it will cause you more distress than it's worth . . There are other bags out there for you to fall in love with . . and remember when you shop at Chanel . . Let the buyer beware!
Depends on what your idea of 'flawed' is though. Chanel is making a bag that will break easily so they can sell a rainbow of colors to a consume base that has more $$ than sense who WILL just buy the next shade next season. It's just wild, but I think we are not the right demographic. Chanel wants to sell to the super wealthy who think nothing of dropping $5k. I think that's what we are seeing.
i hate to break the news to you..but chanel will not do anything for you... you can't change the trajectory of people buying chanel n their bags! they do not bow down to ppl who have TH-cam channel influencer etc.. the only people they cater to are the big couture clients who have face to face interactions with the chanel owners n executives.. as an ex chanel worker its just what it is... romina i luv your chanel.. just enjoy this lovely bag and wear it to the fullest without care... ala Olsen twins vibes...hahaha luv how they wear all the vintage beaten up birkins n kellys.. or else just stop buying chanel bags...ppl are still buying big time! nothing will change in chanel till ppl stop buying chanel! it comes down to their bottom line!!!
What a load..... I'm so sorry. If this is " normal " they need to be making these statements before customers are buying. In Colombia 🇨🇴, we pride ourselves on our leather goods, especially bags and I've never seen this. I have a bag that my grandmother wore regularly and it is still in amazing shape. Being called a heritage brand is a privilege, one Chanel has forgotten.
For God’s sake move on already! I have the tan version of the Chanel 22 and it has been my summer bag all season. it’s been with me on errands, nights out and even the beach and I love it. it’s softened up around the chain and now is easy to slide and cinch. I don’t notice “cracking and peeling!” but I’m not taking a microscope to it under bright lights every day either. I’m just letting her live her best life. in the wise words of kourtney kardashian…”people are DYING Kim!“ in other words-it’s just a bag!
In my opinion, stop purchasing new Chanel and stick to the good vintage bags! But I wouldn’t torture yourself over this one, use it and enjoy it as long as you can!
I'm really surprised Chanel handled this situation in that way. Thankfully Chanel in America returned Dacob's bag with the same issues. Your bag is only one month old, this is unacceptable.
I am so sorry that this has happened to you. For a one month old bag, this should not have happened. As long as we continue to buy Chanel bag, they will not improve and take customers for granted.
Wow. This is disgusting. I've been lucky with my Metiers vanity box on chain purchase - my first non-vintage Chanel bag - as it has no issues. I've decided I won't be buying any more new Chanel leather goods, as they're just not worth the kind of hassle you've had. I think this is something I would take to the Small Claims Court in the UK / dispute with credit card company or bank. You have evidence from Dacob that Chanel does refund / credit these bags for this reason (albeit his was peeling a bit more, but yours is clearly on the way!): that gives you a good legal case. Chanel don't deserve to get away with this - or mess you around by getting you to send it in for repair again in a month when it is worse...
Being a Chanel bag customer, is like a Abusive relationship . No matter how bad they treat you, the customer stays and won't leave. I managed to leave them and find a new beautiful relationship with YSL. They may not be from the same class and money as CHANEL, but YSL treats me better, the customer service is flawless, and the bag quality is alot better.
Romina, IMHO I think only have 2 options. 1- to remember what made you loved this bag in the first place and just enjoy your bag, or 2- sell it, move on, and start loving, enjoying and purchasing from other brands. Best of luck!
🇬🇧🦋Romina , please contact your trading standards officer. the bag is not fit for purpose , should not be wearing like this ... it does not matter wether Chanel or a £9.99 bag , still needs to be investigated . Being Chanel they would not want you to do this , I can assure you if you tell them this is your next intention there attitude will change for the better . You have tried to return bag , took into there repairs team . They have sold a defective bag . You will be able to find your nearest Trading Standards online . Wishing you lots of luck lulu . Xx🦋🇬🇧
This is a case of The Emperor's new clothes. "An emperor hires two tailors who promise to make him a set of remarkable new clothes that will be invisible to anyone who is either incompetent or stupid." Chanel treat their customers like this. In my opinion, if you pay thousands of pounds for a handbag and a month later there is evident damage to it then it is not fit for purpose. Chanel can try to wax lyrical about how it is part of the bags charm, but the fact is that it was not purchased in that condition and should not suffer damage in any way in that time frame from normal use. I have been through this myself with a Gabrielle that I returned 31 days after I purchased it. I had to have a 3 week long email argument with various managers, area directors etc (not to mention the trips to Harrods) before they finally gave me a refund. Their bags are aesthetically beautiful but their quality, customer service and now price points are completely incongruent.
If you love it, wear it. Is it eligible for the bag warranty? Is this in writing - it's been so long since I bought Chanel I can't remember - my Chanel 19 from 21P was covered I know that much. So if it is covered and you wear it and it becomes defective you can return it. Best of both worlds?
Romina you should have demanded to give you the money back or at list a credit note, nothing against you personally, but that style of bag looks like small sack to storage potatoes, as soon as this model of bag was released by Chanel I thought right away what a ugly bag..I know you own the bag, like I said, my comment is not against you but the bag. Go again to Chanel store and tell them to give you the money back, here in the US if you are not please with an item you get you money back right away without questions asked. You can also place an STOP PAYMENTS in you credit card. Don't allow this company to take advantage or abuse you like that, if they are not corrected the will continue to do the same with others.🥰
Chanel no longer stands behind the quality of their pieces. Unfortunately, when it comes to these luxury houses, quality is going out the window. They just want to produce pieces as fast as possible and continue to raise prices. Also, I do believe people are resigned to the fact luxury pieces are flawed. It's sad, but these days when I purchase a luxury piece, sometimes I am shocked It's in perfect condition. 😞❤️
I feel so bad for you. I would be furious if it happened to me, but the fact that they claim it is part of the material/design, should be stated or informed prior to purchasing. Don’t you have some kind of official policy about customer protection where you live (UK ?), if, then maybe you should open a case at/for them to investigate whether this lame excuse from Chanel is justifiable. I think it is a scandal and Chanel should be better than that.
Its insane you spent 5000 on a bag and it's quality doesn't even stand up to a 50 bag. Why spend your hard earned money on a company that simply doesn't value you as a customer. There are so many amazing brands out there that would love to have your custom. I'd say sell it
😒I am sorry for the outcome💔. Is partial of reason Chanel knew you have wore the bag few times (they do keep eye on youtube influancers) and also the coating of this particual bag as they mentioned? If I knew after one time wore the bag and issues occures, I would return it the next day. Just the thought. Hope we all learned something from this.
Definitely sell and make a profit! 💕💕💕 Do you like the small boy messenger from Chanel ? I am wanting to get the smaller velvet next! Can’t wait to get my dark gray leather version in the bigger size for my birthday this Thursday ♥️♥️♥️♥️
I have lived by this motto most of my life. This is how it goes. The bitterness of poor quality remains long after the sweetness of low price is forgotten. But with regards to Chanel, the price is high and I except the best quality. Don’t Chanel, Karl and Coco will be rolling in their graves and your people will ruin the good name. Look after your loyal customers or you will lose them.
I would be furious if I bought this bag and that happened! I have many Chanel bags and shoes but I will not be purchasing in the future. Ysl, Dior, Ferragamo are quality bags. Shopping in their boutiques is so much more pleasant
That’s disappointing, it not a surprise. They don’t want to admit quality issues and lose some of their profit. It would be great if someone could start a class action. I bet lots of customers would join.
Unfortunately Chanel is no longer the same quality. I’ve been shopping there for 2 decades - it’s time to move on from today’s Chanel. I will continue to wear my things that I love and will only shop preloved. Looks like they are moving in a different direction than what they had been for almost a century.
U got the point Romina! I was at Chanel few days ago as the SA told me they had recent arrivals. A lady next to me was checking out a vanity case, only to find out that the leather inside was splitting and so I heard the SA saying to that lady that they couldn’t sell it to her. I was surprised that it got passed QC to get into the store. And thanks for sharing ur experiences and voicing these out, helps me at least to decide if I should spend elsewhere.
Why do people accept this from Chanel and continue to buy from them? I am Team Romina all the way. A $5,000 bag shouldn't show wear and tear after a few uses. Chanel needs to recall the 22 but they won't because they are greedy and people accept the higher prices for lesser quality. I think you either hold and hope for a recall or sell and buy something you can actually use. Like that Gold Ferragamo :) P.S. - love those sunglasses. Gorgeous.
Nope. Let’s all collectively stop buying these fast fashion brands. Went to Chanel last week. Bags on floor with crooked flaps. Crooked stitching. Never again. Buyer beware. Consumers should have all the power here.
hey you live in UK. Strict guidelines exist for retail and consumer rights. the bag is not fit for purpose. see a lawyer, pay the money and get them to send a letter to chanel! that will wake them up! its a disgrace
I had unpleasant experience at Chanel 3yrs ago… and eversince then, I am no longer keen to buy anything from Chanel. If I am spending such amount of money, I expect above average service standards. But their standards fall flat for me…. So been gg to other brands instead
So sorry to hear it didn't work out : (. I thought at least they would give you a refund/store credit if there was no exchange. You could leave it as a piece of art and look at it but I believe you bought the bag to use as well as admire that beautiful colour. I would lean more to wearing the bag then monitor it after each wear. The SA did mention if it starts to crack/peel (like Dacob's) to contact her and if you notice this then contact the SA. And, thinking about Chanel's warranty, it may be best to wear it regulary because if more issues come up closer to when your purchased it, then more of an argument can be made for a flaw versus if the issue comes up at the end of the warranty then they could have more of an argument for wear and tear. There is a lot of leather and even if it got worse, it is not in an area that is visible if you were to have it as an art piece so if it were me, I would wear it and enjoy it as much as I can then either "retire" it as an art piece if Chanel won't fix it or look into a third party who deals with luxury bags to see if they can fix. If you sell it noting the issues the Chanel 22 has been having I'm not sure how much you would get but at least it would be something , is one way of looking at it. How do you generally feel when you look at your bag? If it's more disappointment than happy, maybe it may be worth considering to sell it and maybe use the funds to buy a buy that makes your heart sing otherwise keep it if you feel more joy is my opinion. Please keep us posted on what you decide. Xx ❤
For that amount of money you shouldn’t have to struggle. That is almost a down payment for a house or a car in the US. They already said that it’s going to get worse over time, might as well just sell it now when it’s in good condition. I’m sure more amazing bags will be coming this season.
I would go to a non harrods location. It’s amazing how different locations will give you different info etc. i had lv replace a whole strap for me just bc meanwhile others say it’s not damaged etc.
Love Romina but sometimes I think all this is just for clout! If u really having issues with them, dont buy. You are putting urself in that situation, not Chanel.
Disgusting! It really depends how far you want to take this, and if you are bothered about a relationship with chanel afterwards. You could wear it daily until it inevitably peels and then more likely get your money back on it. You could sell it (being transparent about the damage so far). Or you could go in hard with chanel, contact your credit card provider and explain the situation to them and try to do a charge back, they may be able to give you some legal advice on your consumer rights and how to determine if the item is fit for purpose or even if it was mis sold (if its not the quality of leather it was sold to be).
May I start some further controversy? I swear bc I wrote on Dacob’s video that as someone who paints leather it is the nature of metallic/vibrant leather paint to peel if not properly treated. I’m totally blaming myself after watching this I mean it is simply an issue of poor craftsmanship and quality control on their part. None of this “nature of the design” etc. If that’s the case then put a warning on it! Some brands do. I literally feel like they took what I said verbatim and spun it for their benefit. Yes all leather paint eventually COULD peel off but usually under extreme circumstances like high temperatures, poor quality craft skills, etc. Chanel has me gasping! I am astonished! As a crafter I would just own up to this mistake!! Romina I am gasping!
But what about on some bags the CHANEL letters were falling off? Would they say that is normal? This bag should be a fraction of the cost as the quality is not there. I'm disgusted with Chanel!
a bag falling apart is charm and character🤯🤯🤯 so sorry romina😗 seems like they are trying to see how much they can get away with🤯 hope you can still enjoy her🎀❤️🎀 she is still beautiful 🎀💜🎀
I would try again and go to a chanel boutique. I was told the ateliers at department stores are different t from that of the actual chanel boutiques. Also, I was told chanel boutiques have better options and flexibility. Although I purchased my bag at a Saks, I went to my normal chanel boutique. Awaiting the result still…
Dear Romina: Thank You for sharing this experience. I am a new follower, I find you adorable and oh so pretty! My overall opinion is this, You bought this bag and you were so in love with her! Oh yes the colour is STUNNING and she suits you. You really love this bag, yes you do, it looks comfortable and so fun. She is your friend who is having a little difficult time in life and she is showing a few scars and her natural colour underneath. Because you love her so much, you should wear her with all your might, and get the most use out of her as you can. Treat her like your best friend just had a hard time in life and got hurt and ended up with some scars, don’t neglect your friend because she unexpectedly got some scars, you love her and she loves you, I think you would be sad if you let her go or if you just let her sit in your closet all lonely. Wear her as often as you like, let the world know you love her and when her skin peels off so much that it’s obvious, then sell her, people are dying to buy a used handbag like this to repair, because it can be repaired, I have been learning how to repair gorgeous bags and I would repair her and keep her in her scars and all, and I would be so proud to have her and tell everyone in my life, this bag came from a loving caring gorgeous person named Romina, who loved and really cared for this stunning Chanel soft colourful bag. You need her and she needs you, keep her for a long time, wear her proud and show the world how gorgeous the two of you are together. Most sincerely with lots of love, Nancy T.
Oh no, I’m so sorry to hear this 😕 You just be so frustrated and disappointed. This is one of the main reasons I stick to Louis Vuitton- I’ve personally never experienced quality issues with their products and when I have, they’ve always provided the best service or like you said, they just opt for transparency and do a recall. Sell the bag! And buy the Garden Capsule Speedy from LV instead.
I’m upset to hear Chanel quality has gone downhill. Not just the 22. I went to my local boutique where my friend works in operations. She invited me to come in and see the bags in person because she knows I’ve been dreaming of and saving for one. I love the design of the classic flap and the 2.55. But was surprised about the leather quality. I tried on a lambskin classic flap, caviar classic flap and I believe an aged calfskin 2.55. The leather didn’t feel like 100% leather. The caviar and the aged calfskin had a plasticky feel. The lambskin didn’t compare well to my Bottega bag that is listed as 100% lambskin on the BV website. Now I see the 22 is peeling. I’ve delved further on youtube and on the purseforum and see a lot of people questioning the quality of the bags. It seems many people had allowed or overlooked this a few years ago, but about 9 price increases since then, people aren’t willing to overlook it now. I am going to Paris for the first time in November and was planning to make my first Chanel bag purchase at 31 Rue Cambon. And now I think I might just save that $10K and buy older pieces in the resale market.
Romina, I am so sorry about your bag. I know you love Chanel, but if this is the quality that you can expect in the future, maybe you should find an alternative to Chanel. There are SO MANY other brands with bags that are just as beautiful but better quality. I have Chanel dupes that are better. Blessings to you Honey.
Hey Romona! I think the Chanel 22 has a similar finish to the Balenciaga le cagole shiny metallic bag. After 2 weeks of wear I noticed a similar response to the coating of the bag and the nature of the bag is not strutured so it encourages the response. I hope you can enjoy the bag for what it is. Its very practical and I think you should wear it without fear.
Very dissapointing outcome. If it was my bag, I would just wear it and not hold back. After all, you have lodged a problem with the bag now so they have you in the system. You are free to take it back when it deteriorates, which im sure won't be long. Then they will have to offer you a refund or credit. No point in storing the bag.
Do they have Lemon Laws in your country? Take them to court. Perhaps a Class Action lawsuit? I have an all leather bag under $500 that I wear daily and it looks new. Be more loyal to where you spend your money, and not the "Brand".
I feel so bad for you. I think we all knew that Chanel would not take accountability. For a company that has had a significant pricing increase, how arrogant of them to have such poor quality control. There are so many customer complaining. The biggest statement you could make is to stop purchasing Chanel. Maybe they will get the message at that point. But people will not stop purchasing them so they can go on with this behavior 🌸
My grandma was a dressmaker in Italy for years, and LET ME TELL YOU, there are clothes that you’d be actually able to wear today and they look new. That is the purpose of luxury fashion, especially when the prices are clearly luxury.
The same by Chanel Classic. 3M old, totally corner wear and the back pocket is pealed. So I already sent this to Paris- nothing happens! My bag come without any re-touch. Which is such a shame..
I don’t own a Chanel and I don’t plan on buying any in the future especially now that I’ve seen time and time again the quality issues. What a disgrace. It’s really unacceptable. I hope you have a positive outcome. Good luck.
Same experience here but with a mini flap from Chanel, is in a seasonal color so is not available anymore, and the lambskin is peeling on one side, is full of little cracks. The bag is green and you can see the cracks on the white original color of the leather. I went to chanel and they told me that's NORMAL, so I made a scene, he coudn't told me that a $5000 dolars bag is expected to peel. So now I'm waiting for chanel to come back to me but I'm not taking the bag back even if they decide that anything is wrong. Hoping for the best and I'll never buy chanel again.
Hello Romina! I don't think you should stop wearing the bag. Keep using it as an everyday bag and showing us all how the damage progresses (or not). Don't spare Chanel the embarassement.
They have no business at all to say that that’s normal wear and tear they can say that after years of owning it but not after 2 or 3 times of wearing it at least state that in the description when purchasing it that it’s part of the design to crack and fade ect right away as part of its design since that’s what there trying to tell every one who calls them out on there lies I’d say keep it wear it and In time ull have the natural peeling to we’re they can’t over see it any longer and will have to refund you this is not okay terrible on there part for not owning up to a defect iv never seen a bag have design concept that is supposed to age very badly and age immediately to say that’s supposed to do that has to be a joke! If that’s the case then they should cut the price in half and add to customers this is what is supposed to happen it’s really false advertising if we want to be real about it!
Romina, the purple metallic colour is just stunning…you’ve been wanting this bag for awhile, I would just keep it. It might become a collector’s item in the future. However it isn’t the everyday bag that you wanted. I would just keep it and not worry about it. Much love ❤️
if you will still use it and accept the flaws then keep it. if that is always going to be pissing you off then return it. Chanel wont give you refund either?
I had to comment again. Fight this. Go as high as you can go. That means to head office. I looked at the other comments and you have a lot of support. Most of the comments bring shame to Chanel. Take these comments and send them to the CEO along with a letter explaining the situation about the quality. No quality item should wear so quickly. You are an influencer with 40k subscribers. Management will take note of that. Don’t let Chanel walk over you. Watching your videos and those from other luxe TH-camrs about the attitude and quality of that brand has put me off. And they have the audacity to raise prices to boot.
Hey lovelies!! 🥰 This is the end of the Chanel 22 saga!! 🤔❤️ I tried everything now - unsuccessfully unfortunately!! 😔❤️ I wish all of you who currently go through the same process more luck!! 😘❤️ Let me know how it goes!! ❤️❤️❤️ Xx
💖👑👑💖🎬📽🎥👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼Hello beautiful Romina now thay have siad your bag is ok and you dont agree of couse and so you shouldnt agree .isnt there another anyone else who can help because its only Chanel deciding all this and you and all the other people should get all together and take Chanel to court .Am so upset for you this is all wrong when you pay nealy 6 thousand for a bag omg l dont know what to say am gobsmacked xx
I love ❤️ that bag so much I would buy it from you, but I am 76 and have lung and brain cancer. So it would be foolish for me to do so. I only hope that enough people having problems try to return theirs. Perhaps enough complain will force a recall.
Although this is super annoying, on the upside you are young, gorgeous, super slim & beautiful, healthy, and in love. This irritation is the definition of a first-world problem. XX PS I had something similar happen to me with a gold reissue 227 and I just became very good at fixing the problem with Barry M gold nail varnish and Angelus leather paint. I use that bag all the time now it's my 'work-horse' bag. I definitely got my money's worth.
Bag is not just defective but is freaking fugly, just get your money back , darling! Get a couple nice purses at Bvlgari instead!
I’m getting the New Chanel small Boy messenger bag in dark grey online hoping it arrives flawless! Love you! Hopefully you can sell it for what you paid! I suggest selling it! 💕💕💕💕💕
Lately it seems like you've been having big problems with Chanel, yet you continue to shop there. I wish influencers would stop indulging in brands that clearly don't work for them. I know you love Chanel and these sagas probably drive traffic to your channel, but... if they're 1) treating you poorly, and 2) making low quality products, stop giving them money/attention. Good luck.
I agree !! We all should be putting our money where our mouth is. We can shop vintage Chanel and let them feel we are not happy with the recent direction .. the girlies of wealthy families who shop Chanel will likely keep buying, but they are not their only customers. Many wealthy people care for products lasting and don’t want to produce so much waste. within a few years there would
Be lots of bad rep !
Best comment! Let's take our custom elsewhere.
I love Romina but I couldn’t agree more - feels like so much drama for a bag.
Oh my gosh. SAME! Influencers who are upset about their bags falling to pieces (when it's obvious Chanel expects you to wear the bag once and then buy a new one in a different color--- and c'mon, it's OBVIOUS that's what people are doing.) I do feel bad about the waste....but I watched a video and the influencers were like 'yeah, this sucks but I'm still going to buy Chanel'. Well....yeah, that will sure teach Chanel to make things better. Seriously, I want that level of disposable income. :)
A lot of influencers got this bag for free - that’s why you also don’t hear a lot of them complaining about the awful quality. They want to continue getting free things from Chanel.
I am just tired of people revealing all of these ridiculous Chanel issues, complaining about how their quality is declining and how their customer service in unsatisfactory yet go back spending $$$ at Chanel. If you are fed up with Chanel stop buying from there. Constantly, I see TH-camrs make videos about Chanel issues and then follow it up with a new Chanel unboxing video. Until people stop buying from Chanel, they will never change. Start investing your money in better quality and better customer service. I loved Chanel, but had to stop buying from there. I always get tempted whenever I pass the store but I have to remind myself that until Chanel rights their wrongs, I can’t support. So if y’all ever see a girl closing her eyes while speed walking past Chanel - yep it’s me.
Right there with you! It’s vintage Chanel for me, thanks. New Chanel is definitely not worth the money and I’d rather support brands that have better quality products at this point. I don’t have time for this level of drama, nor do I wish to support brands that clearly do not value their customers.
@@joannat1898 agreed 💯!
Romina, I hate to say that when you brought the bag in for assessment I figured this would be the outcome. My opinion would be to stop purchasing Chanel. I see so many people complain about quality issues, repeated price increases and bad customer service. But the truth of the matter is that until people stop purchasing from Chanel the current business model will continue. As with any product, the only way you can let the brand know you are dissatisfied is by taking your purchasing power elsewhere. Sad but true. 😢
yeah i agree. I said the same thing
its all about $$
I also vote for the 'do not buy from Chanel' but...so far I haven't heard from most of the fashion folks say 'I'm going to stop buying from them'. The only way to stop Chanel is to stop purchasing their junk.
Well said. I was a long time customer of Chanel but I decided to stop buying Chanel bags since last year. I'm sad that I still love Chanel but I just can't with their current biz model at all.
@@caseywong699 I agree Casey. I have not purchased from Chanel since before the pandemic, and watching what has happened over these last few years I have become completely turned off. The bags are tempting, but I’m remaining firm on this.
"Heritages now become a fast fashion." This is so true.
and very sad too..
Ask your credit card to suspend payment. They will then ask you to fill in a form explaining your problem and they will decide whether you should pay or not! Don’t let them get away with this, the reasons they have given you are rubbish.
This is a very practical suggestion. Definitely contact your credit card and have them fight this battle
You are correct, she should contact her credit card company.
Best suggestion by far!
But how can they help? The payment was done 1.month ago. We don't really use "credit"-cards in Europe. Only debit cards. Or, maybe if she used Master Card ......?Hmmm
@@tingeling5663 I have done so after a couple of months & got refunded
This is why I use American Express for all my purchases. When things do not go as planned I simply let them handle it and even Chanel can be made to come to heel.
It's worse than fast fashion--if I order something from shein and tell them it's damaged and that I want a refund: they will honor it.
Wild.
You obviously love this bag and I think you should wear it. Those spots, while visible to you, are very tiny and do not at all deter from the visual quality of the bag! If you have to have perfect lighting and zoom in super close to see those marks, it's not that bad. It's a gorgeous bag.
In a nutshell: I am shocked. So, basically, as long as it doesn't peel, it's fine? No problem there - if I were you, I'd wear this bag now NON STOP every bloody day, because it WILL peel. And then? Back to Chanel ASAP.
Chanel co. will do nothing .
there going to tell her she did it herself i bet
So true !
@@nancyanderson2032 Right...Chanel would come up with so many excuses - she store it incorrectly causing leather to deteriorate, she cinched the bag too tight, excessive rubbing and tucking on the leather...ugh
@@rubiirae yes yes...then she must of worn it in the rain...on and on until your tierd of dealing w/them and give up. although, if this happens to alot of people. they can do a class action lawsuit against Chanel forcing them to refund.
I’m sorry, but you need to tell Chanel that they returned it because of the same flaws for Dacob and they need to honor that with as well. This is completely unacceptable. Not only did they return it for him but they sent him gifts and treated him much better. You need to call Chanel directly and argue this. I wouldn’t give up. That is what they want. Keep fighting Romina. 😊
It depends how far Romina wants to push it. If a group of folks came together with all the bags that are damaged, could be more compelling than them fobbing off everyone on an individual basis. Just a thought
Romana said in this video that Dacobs bag was peeling and that hers had a different fault?
Can't you take it back to the Paris boutique and get straight in contact with Chanel? I don't think you should give up. Use the bag a bit more and see how it goes, maybe the pink leather will start showing even more, Then it must be a fault in the production. Dacob got to return his bag you should clearly be able to get your bag in. And be treated as a proper valued customer.
This is why I begin to accept that there is no more heritage and pride in all these luxury brands.
Can we just all agree not to buy Chanel? Come, join my team. 😂😂
I been on the team since 2019. Being a Chanel bag customer, is like a Abusive relationship . No matter how bad they treat you, the customer stays and won't leave. I managed to leave them and find a new beautiful relationship with YSL. They may not be from the same class and money as CHANEL, but YSL treats me better, the customer service is flawless, and the bag quality is alot better.
If the quality isn’t there, they won’t get my money! Left team Chanel and moved to team Dior! Best quality and customer service ever!
The Chanel company's attitude is a disgrace: those bags cost thousands each.
Greedy at its finest. That’s why many people recommend buying vintage now.
The CHANEL advice was pretty much - store it flat, don't cinch, don't use it. And then the bag will be in great condition
Sell it, even for a loss. Get yourself another bag from another brand and promise yourself to NOT shop for Chanel bags anymore. TBH: I don't get the luxury TH-camrs who buy Chanel, complain about the quality, but don't learn their lesson and keep going for more.
right...... its like fool me once shame on you, fool me twice shame on ME. You have to take responsibility for it after the first lesson.
Is better to bye from the independent artisans.
But who can you sell this to? Surely no one would buy a very expensive bag in such a poor condition. I don’t think pre-loved shops would take it on either. It looks like the damage will continue to escalate with wear. I suppose ideally it should have been returned within days of finding the damage and then they couldn’t have trotted out the ‘wear and tear’ excuse.
For content 🥲
EXPECTED WEAR AND TEAR!?!? If that’s the case then Chanel needs to price these crappy bags accordingly!! I’m so angry for you 😡😂
Let’s be honest. Chanel was never going to fix that bag. It is unfixable. The material it is made out of ... what were they going to do?!
I’m sure at this point the ‘team’, has been told to give that little song and dance to customers. Chanel had a quick meeting ( I can just assume), and said ‘We have to stop giving people their money back’!
So sad, that they are not standing by their quality. 5k on a bag and it already is degrading to that degree is a mess ... I feel like Chanel is so overhyped, especially compared to other brands like Celine, where you can get a full leather bag in amazing quality for half the price!
Problem is that people will still buy it because :
1. People have silly money
2. Quality of the clientele is deteriorating together with the quality of the brand.
Customers do not have self value and self respect if they continue to worship Chanel after their pretty much way of showing the disregard of the clients.
Seriously it’s not normal wear and tear after a couple of months, there’s not enough time for serious wear, it’s not lightening, it’s peeling
That's crazy! My YSL wallet literally ripped in two after using it a few times and I was so mortified. I was young and it was my first luxury purchase. My mom convinced me to go to the store to speak with the associates. When they saw the wallet in two (and it was obvious it wasn't used anywhere else), they apologized profusely and actually swapped it out for me. I will maintain that YSL has THE best customer service out of the luxury designers
Theyre the best ❤️❤️
I love YSL bags.
In a way I'm glad I'm not into Chanel, way out of my price range and I'm happy with my LVs. But man, watching this Chanel drama unfolds is crazy! I feel for Chanel lovers. So far I have really great experience with LV in Europe and here in the US and my items are holding well.
Thank you for sharing 🙏🏻💗very very interesting Saga. And actually I would be upset if this was happening to a $500 bag but a $5,000 bag! Horrors!!
I expected them to say this. They cannot possibly repair everyone's bag or replace them as they know the Chanell 22 is just below standard. I think people should just stop buying them but then people will still try to manage this bag. I honestly feel its a waste of £4000 plus as i said in my video. I guess it depends on how much one is willing to spend on a bag that is frankly not worth it. I prefer my preloved high quality Chanel bags of over 20 years as to be honest they are in a much better condition after such a long time. Having said that I do feel for you Romina 😒
STOP THE PAYMENT with your credit card and report them to the department of consumer affairs (or whatever the equivalent is in England). If no one takes any action, they will continue to do this to people. I would report Harrods as well.
PS I have that Stella McCartney bag you noticed (the Frayme). I love the gold and silver too ❤️
trades description act, they should have listed it as bonded leather
advertising standsrds people
An Original & Authentic Chanel bag these days, is no better then a well-made, China fake. How pathetic. Unfortunately, women will still continue buying Chanel bags not for its quality, but for its Status symbol value.
My DHGate/Ali CC bags after two years have not shown ANY sign of peeling or wear. Still flexing them almost twice a week 🖤🤠 so sorry for your experience 😣😣
My Dh gate cc classic flap is better quality than my real cc one . Will never buy new cc again . Vintage only 😁
If you love something . . let it go . . Sell the bag . . You'll be obsessing over every new paint crack and peel and in the end it will cause you more distress than it's worth . . There are other bags out there for you to fall in love with . . and remember when you shop at Chanel . . Let the buyer beware!
if its flawed by design then they shouldn't sell it in the first place. Romina did they try to even repair it?
Depends on what your idea of 'flawed' is though. Chanel is making a bag that will break easily so they can sell a rainbow of colors to a consume base that has more $$ than sense who WILL just buy the next shade next season. It's just wild, but I think we are not the right demographic. Chanel wants to sell to the super wealthy who think nothing of dropping $5k. I think that's what we are seeing.
i hate to break the news to you..but chanel will not do anything for you... you can't change the trajectory of people buying chanel n their bags! they do not bow down to ppl who have TH-cam channel influencer etc.. the only people they cater to are the big couture clients who have face to face interactions with the chanel owners n executives.. as an ex chanel worker its just what it is... romina i luv your chanel.. just enjoy this lovely bag and wear it to the fullest without care... ala Olsen twins vibes...hahaha luv how they wear all the vintage beaten up birkins n kellys.. or else just stop buying chanel bags...ppl are still buying big time! nothing will change in chanel till ppl stop buying chanel! it comes down to their bottom line!!!
What a load..... I'm so sorry. If this is " normal " they need to be making these statements before customers are buying. In Colombia 🇨🇴, we pride ourselves on our leather goods, especially bags and I've never seen this. I have a bag that my grandmother wore regularly and it is still in amazing shape. Being called a heritage brand is a privilege, one Chanel has forgotten.
For God’s sake move on already! I have the tan version of the Chanel 22 and it has been my summer bag all season. it’s been with me on errands, nights out and even the beach and I love it. it’s softened up around the chain and now is easy to slide and cinch. I don’t notice “cracking and peeling!” but I’m not taking a microscope to it under bright lights every day either. I’m just letting her live her best life. in the wise words of kourtney kardashian…”people are DYING Kim!“ in other words-it’s just a bag!
Bvlgari, Fendi and even Gucci and YSL have better quality than Chanel nowadays...
In my opinion, stop purchasing new Chanel and stick to the good vintage bags! But I wouldn’t torture yourself over this one, use it and enjoy it as long as you can!
I'm really surprised Chanel handled this situation in that way. Thankfully Chanel in America returned Dacob's bag with the same issues. Your bag is only one month old, this is unacceptable.
I am so sorry that this has happened to you. For a one month old bag, this should not have happened. As long as we continue to buy Chanel bag, they will not improve and take customers for granted.
Try disputing through your credit card. If that doesn’t work, sell it!
Wow. This is disgusting. I've been lucky with my Metiers vanity box on chain purchase - my first non-vintage Chanel bag - as it has no issues. I've decided I won't be buying any more new Chanel leather goods, as they're just not worth the kind of hassle you've had. I think this is something I would take to the Small Claims Court in the UK / dispute with credit card company or bank. You have evidence from Dacob that Chanel does refund / credit these bags for this reason (albeit his was peeling a bit more, but yours is clearly on the way!): that gives you a good legal case. Chanel don't deserve to get away with this - or mess you around by getting you to send it in for repair again in a month when it is worse...
Being a Chanel bag customer, is like a Abusive relationship . No matter how bad they treat you, the customer stays and won't leave. I managed to leave them and find a new beautiful relationship with YSL. They may not be from the same class and money as CHANEL, but YSL treats me better, the customer service is flawless, and the bag quality is alot better.
Romina, IMHO I think only have 2 options. 1- to remember what made you loved this bag in the first place and just enjoy your bag, or 2- sell it, move on, and start loving, enjoying and purchasing from other brands. Best of luck!
❤️💯 agree
🇬🇧🦋Romina , please contact your trading standards officer. the bag is not fit for purpose , should not be wearing like this ... it does not matter wether Chanel or a £9.99 bag , still needs to be investigated . Being Chanel they would not want you to do this , I can assure you if you tell them this is your next intention there attitude will change for the better . You have tried to return bag , took into there repairs team . They have sold a defective bag . You will be able to find your nearest Trading Standards online . Wishing you lots of luck lulu . Xx🦋🇬🇧
This is a case of The Emperor's new clothes.
"An emperor hires two tailors who promise to make him a set of remarkable new clothes that will be invisible to anyone who is either incompetent or stupid."
Chanel treat their customers like this.
In my opinion, if you pay thousands of pounds for a handbag and a month later there is evident damage to it then it is not fit for purpose. Chanel can try to wax lyrical about how it is part of the bags charm, but the fact is that it was not purchased in that condition and should not suffer damage in any way in that time frame from normal use.
I have been through this myself with a Gabrielle that I returned 31 days after I purchased it. I had to have a 3 week long email argument with various managers, area directors etc (not to mention the trips to Harrods) before they finally gave me a refund. Their bags are aesthetically beautiful but their quality, customer service and now price points are completely incongruent.
If you love it, wear it. Is it eligible for the bag warranty? Is this in writing - it's been so long since I bought Chanel I can't remember - my Chanel 19 from 21P was covered I know that much. So if it is covered and you wear it and it becomes defective you can return it. Best of both worlds?
Romina you should have demanded to give you the money back or at list a credit note, nothing against you personally, but that style of bag looks like small sack to storage potatoes, as soon as this model of bag was released by Chanel I thought right away what a ugly bag..I know you own the bag, like I said, my comment is not against you but the bag. Go again to Chanel store and tell them to give you the money back, here in the US if you are not please with an item you get you money back right away without questions asked. You can also place an STOP PAYMENTS in you credit card. Don't allow this company to take advantage or abuse you like that, if they are not corrected the will continue to do the same with others.🥰
Chanel no longer stands behind the quality of their pieces. Unfortunately, when it comes to these luxury houses, quality is going out the window. They just want to produce pieces as fast as possible and continue to raise prices. Also, I do believe people are resigned to the fact luxury pieces are flawed. It's sad, but these days when I purchase a luxury piece, sometimes I am shocked It's in perfect condition. 😞❤️
I feel so bad for you. I would be furious if it happened to me, but the fact that they claim it is part of the material/design, should be stated or informed prior to purchasing. Don’t you have some kind of official policy about customer protection where you live (UK ?), if, then maybe you should open a case at/for them to investigate whether this lame excuse from Chanel is justifiable. I think it is a scandal and Chanel should be better than that.
I wonder if the quality will be the same for the new “VIP” boutiques
People who spend money like that will have the same problems sure, but I suspect their bags will be repaired at no extra cost.
Its insane you spent 5000 on a bag and it's quality doesn't even stand up to a 50 bag.
Why spend your hard earned money on a company that simply doesn't value you as a customer.
There are so many amazing brands out there that would love to have your custom.
I'd say sell it
Also I'd love to see the Bvlgari tote in action
😒I am sorry for the outcome💔. Is partial of reason Chanel knew you have wore the bag few times (they do keep eye on youtube influancers) and also the coating of this particual bag as they mentioned? If I knew after one time wore the bag and issues occures, I would return it the next day. Just the thought. Hope we all learned something from this.
Definitely sell and make a profit! 💕💕💕 Do you like the small boy messenger from Chanel ? I am wanting to get the smaller velvet next! Can’t wait to get my dark gray leather version in the bigger size for my birthday this Thursday ♥️♥️♥️♥️
I have lived by this motto most of my life. This is how it goes. The bitterness of poor quality remains long after the sweetness of low price is forgotten. But with regards to Chanel, the price is high and I except the best quality. Don’t Chanel, Karl and Coco will be rolling in their graves and your people will ruin the good name. Look after your loyal customers or you will lose them.
I would be furious if I bought this bag and that happened! I have many Chanel bags and shoes but I will not be purchasing in the future. Ysl, Dior, Ferragamo are quality bags. Shopping in their boutiques is so much more pleasant
The collective should file class act lawsuit. See how fast they will return your money or settle because you will win bigger than what you paid.
That’s disappointing, it not a surprise. They don’t want to admit quality issues and lose some of their profit. It would be great if someone could start a class action. I bet lots of customers would join.
Unfortunately Chanel is no longer the same quality. I’ve been shopping there for 2 decades - it’s time to move on from today’s Chanel. I will continue to wear my things that I love and will only shop preloved. Looks like they are moving in a different direction than what they had been for almost a century.
The SA at rome
store confirmed me that they are having issues with metallic ones
U got the point Romina! I was at Chanel few days ago as the SA told me they had recent arrivals. A lady next to me was checking out a vanity case, only to find out that the leather inside was splitting and so I heard the SA saying to that lady that they couldn’t sell it to her. I was surprised that it got passed QC to get into the store. And thanks for sharing ur experiences and voicing these out, helps me at least to decide if I should spend elsewhere.
Why do people accept this from Chanel and continue to buy from them? I am Team Romina all the way. A $5,000 bag shouldn't show wear and tear after a few uses. Chanel needs to recall the 22 but they won't because they are greedy and people accept the higher prices for lesser quality. I think you either hold and hope for a recall or sell and buy something you can actually use. Like that Gold Ferragamo :)
P.S. - love those sunglasses. Gorgeous.
Nope. Let’s all collectively stop buying these fast fashion brands. Went to Chanel last week. Bags on floor with crooked flaps. Crooked stitching. Never again. Buyer beware. Consumers should have all the power here.
Stop buying Chanel! This is total crap. I haven’t bought any Chanel in over a year. I switched to Hermes bc the quality is so much better.
hey you live in UK. Strict guidelines exist for retail and consumer rights. the bag is not fit for purpose. see a lawyer, pay the money and get them to send a letter to chanel! that will wake them up! its a disgrace
I had unpleasant experience at Chanel 3yrs ago… and eversince then, I am no longer keen to buy anything from Chanel. If I am spending such amount of money, I expect above average service standards. But their standards fall flat for me…. So been gg to other brands instead
So sorry to hear it didn't work out : (. I thought at least they would give you a refund/store credit if there was no exchange. You could leave it as a piece of art and look at it but I believe you bought the bag to use as well as admire that beautiful colour. I would lean more to wearing the bag then monitor it after each wear. The SA did mention if it starts to crack/peel (like Dacob's) to contact her and if you notice this then contact the SA. And, thinking about Chanel's warranty, it may be best to wear it regulary because if more issues come up closer to when your purchased it, then more of an argument can be made for a flaw versus if the issue comes up at the end of the warranty then they could have more of an argument for wear and tear. There is a lot of leather and even if it got worse, it is not in an area that is visible if you were to have it as an art piece so if it were me, I would wear it and enjoy it as much as I can then either "retire" it as an art piece if Chanel won't fix it or look into a third party who deals with luxury bags to see if they can fix. If you sell it noting the issues the Chanel 22 has been having I'm not sure how much you would get but at least it would be something , is one way of looking at it. How do you generally feel when you look at your bag? If it's more disappointment than happy, maybe it may be worth considering to sell it and maybe use the funds to buy a buy that makes your heart sing otherwise keep it if you feel more joy is my opinion. Please keep us posted on what you decide. Xx ❤
For that amount of money you shouldn’t have to struggle. That is almost a down payment for a house or a car in the US. They already said that it’s going to get worse over time, might as well just sell it now when it’s in good condition. I’m sure more amazing bags will be coming this season.
I would go to a non harrods location. It’s amazing how different locations will give you different info etc. i had lv replace a whole strap for me just bc meanwhile others say it’s not damaged etc.
Love Romina but sometimes I think all this is just for clout! If u really having issues with them, dont buy. You are putting urself in that situation, not Chanel.
Disgusting! It really depends how far you want to take this, and if you are bothered about a relationship with chanel afterwards. You could wear it daily until it inevitably peels and then more likely get your money back on it. You could sell it (being transparent about the damage so far). Or you could go in hard with chanel, contact your credit card provider and explain the situation to them and try to do a charge back, they may be able to give you some legal advice on your consumer rights and how to determine if the item is fit for purpose or even if it was mis sold (if its not the quality of leather it was sold to be).
Bag is not just defective but is freaking ugly, just get your money back , darling! Get a couple nice purses at Bvlgari instead!
Bottega isn’t for everyone but quality is so incredible.
May I start some further controversy? I swear bc I wrote on Dacob’s video that as someone who paints leather it is the nature of metallic/vibrant leather paint to peel if not properly treated. I’m totally blaming myself after watching this I mean it is simply an issue of poor craftsmanship and quality control on their part. None of this “nature of the design” etc. If that’s the case then put a warning on it! Some brands do. I literally feel like they took what I said verbatim and spun it for their benefit. Yes all leather paint eventually COULD peel off but usually under extreme circumstances like high temperatures, poor quality craft skills, etc. Chanel has me gasping! I am astonished! As a crafter I would just own up to this mistake!! Romina I am gasping!
But what about on some bags the CHANEL letters were falling off? Would they say that is normal? This bag should be a fraction of the cost as the quality is not there. I'm disgusted with Chanel!
a bag falling apart is charm and character🤯🤯🤯 so sorry romina😗 seems like they are trying to see how much they can get away with🤯 hope you can still enjoy her🎀❤️🎀 she is still beautiful 🎀💜🎀
I would try again and go to a chanel boutique. I was told the ateliers at department stores are different t from that of the actual chanel boutiques. Also, I was told chanel boutiques have better options and flexibility. Although I purchased my bag at a Saks, I went to my normal chanel boutique. Awaiting the result still…
Dear Romina: Thank You for sharing this experience. I am a new follower, I find you adorable and oh so pretty! My overall opinion is this, You bought this bag and you were so in love with her! Oh yes the colour is STUNNING and she suits you. You really love this bag, yes you do, it looks comfortable and so fun. She is your friend who is having a little difficult time in life and she is showing a few scars and her natural colour underneath.
Because you love her so much, you should wear her with all your might, and get the most use out of her as you can. Treat her like your best friend just had a hard time in life and got hurt and ended up with some scars, don’t neglect your friend because she unexpectedly got some scars, you love her and she loves you, I think you would be sad if you let her go or if you just let her sit in your closet all lonely. Wear her as often as you like, let the world know you love her and when her skin peels off so much that it’s obvious, then sell her, people are dying to buy a used handbag like this to repair, because it can be repaired, I have been learning how to repair gorgeous bags and I would repair her and keep her in her scars and all, and I would be so proud to have her and tell everyone in my life, this bag came from a loving caring gorgeous person named Romina, who loved and really cared for this stunning Chanel soft colourful bag. You need her and she needs you, keep her for a long time, wear her proud and show the world how gorgeous the two of you are together. Most sincerely with lots of love, Nancy T.
Oh no, I’m so sorry to hear this 😕 You just be so frustrated and disappointed.
This is one of the main reasons I stick to Louis Vuitton- I’ve personally never experienced quality issues with their products and when I have, they’ve always provided the best service or like you said, they just opt for transparency and do a recall.
Sell the bag! And buy the Garden Capsule Speedy from LV instead.
I’m upset to hear Chanel quality has gone downhill. Not just the 22. I went to my local boutique where my friend works in operations. She invited me to come in and see the bags in person because she knows I’ve been dreaming of and saving for one. I love the design of the classic flap and the 2.55. But was surprised about the leather quality. I tried on a lambskin classic flap, caviar classic flap and I believe an aged calfskin 2.55. The leather didn’t feel like 100% leather. The caviar and the aged calfskin had a plasticky feel. The lambskin didn’t compare well to my Bottega bag that is listed as 100% lambskin on the BV website. Now I see the 22 is peeling. I’ve delved further on youtube and on the purseforum and see a lot of people questioning the quality of the bags. It seems many people had allowed or overlooked this a few years ago, but about 9 price increases since then, people aren’t willing to overlook it now. I am going to Paris for the first time in November and was planning to make my first Chanel bag purchase at 31 Rue Cambon. And now I think I might just save that $10K and buy older pieces in the resale market.
Romina, I am so sorry about your bag. I know you love Chanel, but if this is the quality that you can expect in the future, maybe you should find an alternative to Chanel. There are SO MANY other brands with bags that are just as beautiful but better quality. I have Chanel dupes that are better. Blessings to you Honey.
If ya slap down 8k+ on a fuckin BAG, shit better last forever and do my dishes...
Fuck... That's four months pay for most people ffs.
Hey Romona! I think the Chanel 22 has a similar finish to the Balenciaga le cagole shiny metallic bag. After 2 weeks of wear I noticed a similar response to the coating of the bag and the nature of the bag is not strutured so it encourages the response. I hope you can enjoy the bag for what it is. Its very practical and I think you should wear it without fear.
Chanel is going to continue to produce cheap products as long as customers buy. What is their incentive to stop?
I guess on Vestiare if you’re honest about the flaws. Or wear it more and damage it more and then get a refund
Very dissapointing outcome. If it was my bag, I would just wear it and not hold back. After all, you have lodged a problem with the bag now so they have you in the system. You are free to take it back when it deteriorates, which im sure won't be long. Then they will have to offer you a refund or credit. No point in storing the bag.
Do they have Lemon Laws in your country? Take them to court. Perhaps a Class Action lawsuit? I have an all leather bag under $500 that I wear daily and it looks new. Be more loyal to where you spend your money, and not the "Brand".
I feel so bad for you. I think we all knew that Chanel would not take accountability. For a company that has had a significant pricing increase, how arrogant of them to have such poor quality control. There are so many customer complaining. The biggest statement you could make is to stop purchasing Chanel. Maybe they will get the message at that point. But people will not stop purchasing them so they can go on with this behavior 🌸
My grandma was a dressmaker in Italy for years, and LET ME TELL YOU, there are clothes that you’d be actually able to wear today and they look new. That is the purpose of luxury fashion, especially when the prices are clearly luxury.
The same by Chanel Classic. 3M old, totally corner wear and the back pocket is pealed. So I already sent this to Paris- nothing happens! My bag come without any re-touch. Which is such a shame..
Oh what a bummer. I hope it won’t get worst. Glad you got it back they way it was when sent it to them.
Not okay or normal! Is this the new definition of luxury, disposable one day wear and tear? A real shame.😞
Sell it and don’t buy bags from Chanel anymore
I don’t own a Chanel and I don’t plan on buying any in the future especially now that I’ve seen time and time again the quality issues. What a disgrace. It’s really unacceptable. I hope you have a positive outcome. Good luck.
Same experience here but with a mini flap from Chanel, is in a seasonal color so is not available anymore, and the lambskin is peeling on one side, is full of little cracks. The bag is green and you can see the cracks on the white original color of the leather.
I went to chanel and they told me that's NORMAL, so I made a scene, he coudn't told me that a $5000 dolars bag is expected to peel. So now I'm waiting for chanel to come back to me but I'm not taking the bag back even if they decide that anything is wrong.
Hoping for the best and I'll never buy chanel again.
The Easy way to stop Chanel Is stop buying Chanel
Hello Romina! I don't think you should stop wearing the bag. Keep using it as an everyday bag and showing us all how the damage progresses (or not). Don't spare Chanel the embarassement.
File a class action lawsuit. Isn't this false advertising and fraud? And with the cost of these bags there are certainly damages to be collected.
They have no business at all to say that that’s normal wear and tear they can say that after years of owning it but not after 2 or 3 times of wearing it at least state that in the description when purchasing it that it’s part of the design to crack and fade ect right away as part of its design since that’s what there trying to tell every one who calls them out on there lies I’d say keep it wear it and In time ull have the natural peeling to we’re they can’t over see it any longer and will have to refund you this is not okay terrible on there part for not owning up to a defect iv never seen a bag have design concept that is supposed to age very badly and age immediately to say that’s supposed to do that has to be a joke! If that’s the case then they should cut the price in half and add to customers this is what is supposed to happen it’s really false advertising if we want to be real about it!
Romina, the purple metallic colour is just stunning…you’ve been wanting this bag for awhile, I would just keep it. It might become a collector’s item in the future. However it isn’t the everyday bag that you wanted. I would just keep it and not worry about it. Much love ❤️
I've checked my Michael Kors bag I've been wearing constantly for 3 months, in various weather. It's spotless.
if you will still use it and accept the flaws then keep it. if that is always going to be pissing you off then return it. Chanel wont give you refund either?
I had to comment again. Fight this. Go as high as you can go. That means to head office. I looked at the other comments and you have a lot of support. Most of the comments bring shame to Chanel. Take these comments and send them to the CEO along with a letter explaining the situation about the quality. No quality item should wear so quickly. You are an influencer with 40k subscribers. Management will take note of that. Don’t let Chanel walk over you. Watching your videos and those from other luxe TH-camrs about the attitude and quality of that brand has put me off. And they have the audacity to raise prices to boot.
Sell it! Omg why would you want it to just sit in your collection?