The Supervisor Barely Works | Undercover Boss
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- เผยแพร่เมื่อ 14 พ.ค. 2023
- An executive from White Castle goes undercover and finds out the supervisor hardly does any work!
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He did not handle the situation correctly. He put the reg employee in a bad spot. He should have addressed both of them separately. The supervisor should have been let go or at least a stern talk.
Exactly. I was thinking the same thing. Big wigs at the top rarely think about lower management getting retribution from employees that make them look bad.
Happened all the time at my previous workplace. They encouraged employees to report corruption, unethical conduct, bullying etc but it was not anonymous. They'd tell the accused employee who reported them which would undoubtedly cause issues, especially if the accused is a junior/middle manager. Sometimes upper management just don't think.
Ditto
I totally agree
Have them switch jobs. Demotion and promotion.
He is a stupid manger. He was supposed to talk to the supervisor alone and making it look like a control check rather than throwing the staff under the bus !!!
Yeah, he threw his employee under the bus. I feel sorry for her.
That supervisor is lazy and a bully. Felt bad for the other lady. I hope someone sees her on here and gives her a better job.
He is one of the owners and should have interviewed separately.
He’s an owner not manager. This makes it far worse! Company is going in the toilet REAL quick!
@@Innertorium ….that’s why the quality of the product has went downhill! Look at the stupid owner!
What a weak performamce from both the owner and supervisor. Vicky was the only person to show any character and spine, and what did she get? A half assed promise that "he'll be checking up on things." Weak leaders breed weak supervisors.
That supervisor lied straight to his face!
I would of been like NO YOU DONT HELP OR WORK I SAW YOU JUST LIKE I C YOU LEAVING THE COMPANY THANK YOU
@@elpaisaj.gutierrez6213 Diz iz political yah an ya gots ta close da borders yah. Diz shitz crazy yo.
You trust everyone and dats stupid.
We wuz in your hood an days surround me ands tooks mah wallet and I hadda walk alls dah way home, and nobody help me tah get there!
And he saw the lie. He saw her not helping out one bit.yet still she say she do.
Should've demoted the supervisor to work the line
He needs John from bar rescue to Reem him a new one
Sometimes it's better to do a purge and replace the weakest links a.k.a the supervisors
I was a supervisor and the warehouse manager on a HUGE salary would bail early EVERY day and do like 25-30 hours a week. Had money to turn his single story house into DOUBLE story, AND buy a new Audi WHILE paying child support ALL in the same year. Meanwhile he dumped me to run the place HALF the opening hours, AND do freight processing on a rubbish laptop AND keep driving the forklift due to CONSTANT staff turnover. Couldn't keep people for more than 2 weeks ALMOST EVER except the complete idiots and lazy bums. I was doing 55-60 hours every week
@@OffGridInvestor hire me. I need something like this. Except I'm not a bum. I'm just here to replace the weak
Exactly
@Humblecapricorn86 it's not just about replacing the weaks. The people in the uttermost power aren't trying to reach out to their people. For example, a ruler that only stays in his castle knows nothing about his people, compare to the ruler that sneaks out in casual clothing and joins the normal plebs. So many rulers that only want to enjoy luxuries in their castles, being lazy and fat, but very few would go out of their ways to relearn the hierarchy of the society.
Those in power positions that care not of their people are tyrants as they treat their workers nothing more than slaves. The ones in power that understand the people will gain loyalties, and the ones that don't have any loyalties will be killed by scorpions and snakes.
I so concur! We have a few that probably could use some training maybe ‘stern training’ 😂 to get them to really understand what is good for the people who use our services without causing more or repeating trauma they’ve experienced throughout their lives.
I would have demoted the supervisor and promoted the other lady with good work ethics
That was absolute trash you know for a fact Brenda's going to go back and give that woman 10 cans of hell and then she's going to quit because she don't want to deal with Brenda
100% that was my take also, Vicki wont last long Im sure, the owner is a DH.
You never should sit a supervisor next to an employee bc you are giving the supervisor a chance to take revenge if the employee tries to say something.
Exactly
You can't build teamwork when you have an employee who are not doing a fundamental part of thier job. These 2 are so far apart, this is only making things worse
Agreed! Also this is how you DO NOT take care of something when your upper management The owner is a joke! And apparently he never learned how to be an owner of a huge company, because what he did is just put a huge target on the hard working woman’s back! What he should have done is tell the supervisor that what he saw was unacceptable behavior and if she doesn’t change said behavior then she will be looking for another job. They clearly caught her on camera on many occasions slipping away when the line was getting backed up. How unprofessional of the owner!
That's also illegal and called retaliation
Definitely a UNIQUE way of resolving the situation he actually experienced. The line worker is wondering how the sharp object in her back got there !
Ridiculous at putting the onus on the employee to change the supervisor's behavior. He should have brought supervisor in for retraining! He's left employee alone with potential backlash.
Brenda, needs to be placed on an unpaid leave of absence.
Vicky needs to take Brenda's job.
Cross Training
There was a delay response when asked if they were going to work together.
8 years on a job, Vicki deserves a Supervisor position!
Agree
Cross-training is a joke. It is an attempt to make a single worker do the job of two. Think of every time you've been cross-trained and a fellow employee calls out. You get to do their job 'as best you can' but you still get penalized for making mistakes while doing your job and still get penalized for mistakes. At first, it seems tough. But as people continue to call out, you end up getting good at doing 2 people's jobs. Then they pull you aside and offer you something nominal because it's all they can afford and tell you that you can earn that extra dollar an hour by being willing to take up the responsibilities of that other position. When really, you are doing 2 jobs you should be getting paid twice as much. But eventually, you tire of it all. And despite knowing it is 2 jobs you are doing, management continues to add things to your duties. And they are not longer in that honeymoon previous employee was calling out phase. Nope. It is all your job now. And when it gets busy and you inevitably flounder, they get on your like you are being lazy. And you think to yourself "Well, what the fuck? My GM knows this was 2 jobs 3 months ago." It all turns sour. And you quit. Then the next person they hire starts the position already thinking this is a 1 person job. And duties are added as the business goes on. And then you get these job posts like this one on reddit: www.reddit.com/r/PLC/comments/11aemyi/another_ridiculous_job_posting/
But yeah, go ahead and fucking cross-train away!
And I'll eat the burgers.
Agree. Reassign the poor supervisor and give Vicki a promotion!
I always like to say this; everybody can be a boss/supervisor but not everybody can be a leader
That looks like an absolute hellscape to work in
Im guessing you've never worked in a factory before?
Factory work isn't a dream job by any means. I did it for 12 ish years, and hated it
Most places in metica are.😊
@@willldo4 no sir, I make film trailers behind my computer in my house in southern England.
I did wash dishes in a busy restaurant for 7 years starting at 12 and ending at 19, though. That's the toughest employment I had.
I know a little drama queen who's never worked in a factory😂😂
He worked right there, saw her leave and she lied to his face claiming she pitched in and helped a lot. She's just going to keep lying to keep her do nothing get paid job; where's HER supervisor?
Would have liked to see the line worker get something else out of this
The line worker should be promoted to supervisor, and Brenda fired 👋🤨
I would have liked to see him offer the best employees with something awesome like they do in other undercover boss episodes when they gave people money or helped them with something major
He sold out the employee who vouced her concern by letting the sup know who reported her. No one is going to speak freely in that situation.
Also Brenda those line workers if you were a legit Sup you'd dismiss your extra down time and fill in for a line worker first to give them a break. Not just take it for yourself all the time.
Dude, this was all staged. The real talk happened behind closed doors.
@@chriskay1449 yikes!
@chriskay1449 none the less point remains the same. She's a lousy supervisor.
He let the supervisor sit there and lie when HE worked with her. Sir, you still missed on this one.
My favorite part is when they are just yelling over top of the food..mmmm spray it n savor it boys
1:13 shakes hands with an employee who is wearing PPE and immediately breaks infection control.
I noticed that immediately
@@rachelsill79 As a safety professional, I cringed at that!
See the look on Brenda's face when he said who he was. She looked a bit panicked.
Absolutely. She knew that she was a slacker.
I feel despite his best effort, he missed the point of addressing the problem which was the supervisor instead of making it a group talk. This is why so many businesses are or will soon go out of business
That's why people don't wanna work either
I think he should've put Brenda back on the line and gave Vicki her job.
So Dave shook her protected hands with his bare hands .... Come on Dave !!
Remember this is coming from owners that are installing automation cookline robots in their restraunts. He doesn't care about his employees, only replacing them to make more money.
Good point.
thats why he only focusses on the persons involved. no talk about changing the processes. slowing things up will guarantee better products in the first place
good, no one should have to do this job
@@user-nw3xc2tk6y why not
"Is this the kind of place I wanna come in and put 20 years?"
What planet is this guy on?
I've loved white castle hamburgers since I was a child. I always felt they tasted different when I was an adult from the way they tasted when I was a kid. That employee confirmed my suspicions that the quality of the product went down over years.
The dude fixed jack squat. For starters, he should've talked to them separately to explain himself and his purpose. Had he been ME, I would switch their positions for a trial period. I'm a firm believer in Working Supervisors, one who works every position in the place and helps out when and where needed. I've had many jobs where my boss did not know how to do MY job and it's aggravating, to say the least. I've been in a Sup/A. Sup position and always helped out when things would back up or glitch. Even while operating my own machine, I would help others if they needed it. I never walked away like this supervisor did, either.
Well that was anticlimactic
That's the problem with supervisors they think there above everyone else..
I agree in a lot of cases. The supervisor cannot be a good supervisor unless she can humble herself to show the worker on a personal one to one level that she cares and values her and respects her. How can one be a leader if he or she cannot truly serve. Guarantee the supervisor will get great workers for teamwork if supervisors would have a nicer attitude towards "lower" individuals. A lot of fastfood employees come from bad situations and bad choices in lifestyles, but need some care and compassion and encouragement to better themselves. Have a "worker picnic" and family day to get to know each other and have some fun together. Bingo - better business
You can go to almost any company, and you'll see the supervisors never helping just walk around and then disappear for about 5-10 minutes surprises never work, but they love bossing employees around
I was employed at one of the larger casino companies and was a first time supervisor having just accepted a promotion. I asked my manager a question about how to do something since I wasn't trained properly. Her response was "I don't know anything about your job and don't want to know anything about your job. That's what you were hired for." I wasn't too good to get in there and work side by side with my employees. I knew and did everything they did. Most managers think they're too good to do "grunt" work.
This happens in a lot of places on top of having supervisors having no dam common sense or respect for their staff!
I honestly wonder if he should promote the one with the best work ethic, good attitude and the one willing to pitch in when the going gets rough. The two ladies do not seem to be fond of each other, which is fine, however, they've got to get along in order to make the company thrive. If not, the company is going to sink. Think of the company as a fine tuned watch. If one piece doesn't work, the whole thing shuts down and we don't want that. That means NO ONE HAS A JOB AND WHEN NO ONE HAS A JOB, NO ONE HAS AN INCOME. They all have to see past each other differences and see the goal of the company. The company could make incentives for the employees. Employees love get togethers. Or prizes or gifts like a paid day off or monetary gifts for reaching a goal. Sometimes that even brings employees together. The get togethers must include spouses. And if it's a picnic gathering, families should be included as well. Employees want to feel like they belong. They don't want to feel like they just go to work and collect a paycheck and go home. They want to feel valued. Like a valued family member. That's how to retain employees, especially GREAT EMPLOYEES WHO ARE RELIABLE IN THE LONG TERM. AND THAT'S HOW YOUR COMPANY WILL GROW. Employees also have great ideas that can help your company grow. A lot of people that you least expect are super smart. They just didn't have the money to go to school or they ran around with the wrong crowd and got into trouble and a lot had broken families and weren't given a great direction in life and had to figure it out on their own and it wasn't the best. Those people are often extremely intelligent and have a lot of great ideas. So, never judge a book by it's cover. You never know what kind of gem you have working for you and listen to them. Everyone is a person and it's worthwhile to lend an ear. They are your bread and butter. ❤
No. They prefer to hire useless people who are really good at interviews, but have no work ethics. Especially today. More people spend more time whining on YT and TikTok at work about having to work. I suck at interviews, but am an extremely hard worker, and they don't care. This supervisor is probably really good at interviews. Anyone that lazy in a supervisor position has probably faked their way into that position so they can be lazy and get away with it. The better you are at bullshitting the further you'll get.
Perfect, well said.
I dont believe in bonuses for doing numbers, giving things like coupons or BBQ/luncheons once a month if the company is performing well, employees need structure, they need something to aim for or surpass, I was always of the attitude that "Its not what the company can do for you, its what you can do for the company" yes I know its a take on John F Kennedy's speech, never the less, it holds true.
Make Vicki's life a living hell. Thanks for nothing!
The thing I take from this is that they didn't even mention the quality drop in the product , make everything about the seventy year old supervisor not working the line
She’s most the cause of the quality failing , they did right. He’s going to follow up too
Love it!!
Who cares if White Castle frozen burgers are “high quality “?
Brenda got off easy there. Dave is a kind man!
He's not a kind man, he's a weak boss.
Dave's an idiot. With owners like that you can understand why that business never grew like other burger chains.
WOW..😮.I CAN'T BELIEVE THAT WAS HIS ANSWER TO THAT! That was the worst..or 1 of the worst reactions and answers to a problem I Ever seen on that show. SMH
There's ash trays in the break room and the break room looks out into the factory floor. Wtf
First thing I noticed too😮
Me too
Place is a mess for food manufacturing, everyone wearing street clothes, smoking in break room, hairnets not properly on.
@@noobgamer-qb3gq I agree
Right, and they shook hands while she wore the gloves she touches the food with afterwards...
Wow.. I lost any respect for him. He basically threw her under the bus let the supervisor lie to him and who tf has to deal with Brenda. The line workers and others. While he does his out of sight out of mind n enjoys the fruits of their labor. You know damn well Brenda maybe played nice a while if she thought he was still looking but bam I sure got one over on him. Smh. The tone you're going to work to get her right .. made me cringe poor Linda. The others. Made me never want to put a penny of mine in his pocket ever again.whew bet he was glad when his shift was over to go back to the country club n leave it behind. He is a sh't talker as my grandma would put lightly
Yeah.. he definitely ended my white castle again. . Lol I just see John from bar rescue reeming his ass
He's not seeing clearly if he thinks anyone 1) wants to stay 20+ years, or 2) things will get better after an 8 year employee tells you its not.
Yeah, she got fired
Even the Undercover Boss drop the ball
I saw this at my last place of employment which was in a grocery store bakery. Our bakery manger could have done more to help us out. She more delegated things that were her responsibility. It would have run a lot more smoother if she pitched in more I think. I'm retired now and that's one of the main reasons I'd never want to work again. It just plumb wore me out.
You have to assume that he was called to that location due to staffing issues and I think he could have handled the situation much differently, more effectively. The supervisor dodged a bullet on this one - I wonder how the follow up went.
Thanks to White Castle by enabling all the employees with spraying their spit all over the burgers! Too bad we don't have hair in the food because of the caps. Please don't have them mask up....we love the added nutrients.
Well, at least one of them had her bangs out to look prettier. Lets hope for SOME hair on the burgers 🤢
I've noticed that happens a lot in places like the bank and the post office. The managers/supervisors don't (can't?) do any of the basic work. I was at the post office and the supervisor was asking people in line if they needed anything such as buying stamps or picking up their mail. Of course, most people had packages, etc. they needed to get out. The supervisors should be able to step in and help in any capacity if the line is getting long. Same thing at the bank. The manager was looking at people in the long line and saying, "Does anyone need help using the ATM?" Obviously not. LOL!
I work in maintenance in the postal plants, supervisors will come talk to you and watch while you struggle to complete a 2 person task alone.
@@4EverParkedLS That's just wrong!
I work at a bank and I can tell you they can't hop on the computers if another employee is on it. It has all of their work, checks etc and it would mess that station up.
@@chrisgarrett4776 Understandable, but I see empty computers where no one is standing there doing any work. I've also had the one teller I've know for years tell me the guy is useless.
@Darlene W I know at my bank an empty chair can be that an employee is on lunch and if you disconnect them from that computer it again would mess everything thing up for that person. We can't leave our station and disconnect from it until we balance all of our stuff when the shift is over. Then someone would be able to get onto that computer. It's weird from the outside. I thought the same thing you did until I started working here. Now it makes sense to me.
At my aerospace job of 37 years, it was pretty much a joke that people were promoted to get them away from damaging the product any further. When production started going a little sideways, the managers were usually MIA and only reappeared to yell at us after they received the same treatment from their bosses.
I bet that manager didn’t improve or help out. Managers are always like this and a lot of business’ suffer greatly from it but corp never does anything to them.
This could have been handled a lot differently. Retaliation is very real, especially among lower management, and this guy gave her plenty of ammunition.
That garbage is not food. 😝
Supervisor is the LEAD! You gotta be there at the forefront with your team.
The supervisors need to be fired.
They should've fired Brenda and made Vicki the supervisor. He saw first had who had the better work ethic.
The last job I had, supervisors and HR sat me down with my supervisor like this and did the "let's be friends" thing. Literally told me they wanted to me to be his friend after he abused me...
I told the CEO of the hospital and long story short after I told the CEO to fire him as I wouldn't sue after that the guy no longer is a supervisor.
My supervisors need to see this…JUMP IN & HELP OUT!
What a wonderful concept!! 👍
They were talking over the open sandwiches, actually yelling, this included the Owner. Lots of Body Fluids (spit) on those Sandwiches. Yuk.
Wow. That is exactly how NOT to handle the situation. You not only squandered an opportunity to develop higher level behaviors in both of those employees, you violated confidences and turned them against each other. Not only did you lose the respect of the whistleblower, you outted her to the supervisor. You just empowered the supervisor to bully the whistleblower who no doubt will quit asap. And now you’ve given her tacit permission for that supervisor to be a loose cannon, because she knows you have her back. Just stop what you’re doing and call me - I can easily get you to understand what leadership is really about, and how to get there. And if I can’t, then you don’t belong there.
Honest to God, who would want to work 20 fucking years at that job I couldn’t stand one month at that job
People who didn't pass the 6th grade...
She knew that she was the dead weight when he introduced himself.
I would have fired her IMMEDIATELY.
Dave, don't just step in because you're seeing RED!
Be present!! It is technically your job!
Sooooo,basically he's saying he can't do the job,but they need to do it
He didn't do anything to resolve the issue...
The employee who told the CEO about the laziness of her supervisor will suffer more so under her after he is gone, and this is not the way to help your employees.
I love that Vicky said the quality of the product is bad!!!lol
Excellent way of handling an under working supervisor 👍🙏💕
Terrible, unhealthy processed food.
You know.....I have seen most of the rest of this episode before, and it is disappointing what he did to the underling employee. If you watch the other parts, he really does care for the underdogs, so it's surprising that he did this meeting this way. I can tell that supervisor isn't going to make this girl's life a joy. I've been in this kinda situation before. All it does it make the good employee a target, even if the other person is lower than you. They usually know how to kiss up to the boss.
Like I sad, terrible and confusing why he did this. I didn't peg him to do something like this. Maybe the producers only and so much time left and made him do it this way....
What do they think the cameras are there for?
Should of swapped there roles!
I was an assistant Manager at Wendys, when we got backed up, I would step in to help and do my job as well, we trained on every station so we could step in. And never called out an employee in front of another person.
That's what Supervisors and Managers do, seating at the desk all day drinking coffee. Not there when you need them and yet they got more money than workers for doing fuck all.
That was WET!!! He should've pulled the supervisor up on her poor skills!!
You could easily tell the supervisor spent more working hours sitting in front of an ashtray than working on the production line.
wouldn't you in a job like this?
If the owner took supervisor communication away from yhat experience, and not the massive process issues very obviously present (food safety, too!), then the owner needs some help, too.
I’ve seen supervisors like Brenda and they sit at their desk shuffling papers in order to look busy. They’re away from those who they supervise doing “other things” and taking 20mins smoke breaks and extra long lunch breaks. To sum it all up, they’re lazy.
Brenda will make Vickie’s life at work so miserable and Brenda will make sure to talk behind Vickie’s back with other employees.
This Boss has no knowledge how people who work at this level are treated by coworkers when a supervisor’s laziness is brought up. He handled this totally wrong.
It’s a little late for them to be working together. You need a new supervisor and new people and you definitely need to be in there more paying attention to what the hell is going on.
Should retrain the leadership, or get rid of them.
If this video shows how that supervisor normally works, she needs to be fired. She wasn't under performing, she was flat out not doing her job.
nothing will change. i worked with these types before and they think they are untouchable and this just proves it.
It's that way everywhere. Supervisors just don't help. Mangers know it and nothing done. Guess they are desperate for staff.
Maybe supervisors wants to be politicians.
Ah the invisible camera man with steady hands. Don't let emotions get the better of you guys, it's just an act to trigger them.
why supervisor is not demoted to work line since Supervisors performance clearely does not show any leadership qualities ,team collaboration and supervisor straight up lying whne its clearely evident in the video footage when team is screaming "they messed up" and she sitting n just chillling.
How is it undercover with a camera in your face
So how did it work out? Are they still working or did they quit? 😮
The supervisor looked guilty as hell. She got off easy, lied like a rug.
Haha the manager's been out back with Harold and Kumar smoking some blunts pmsl 😂😂
# wen Harold and Kumar meet Brenda 😂❤
I have to take part for the Supervisor..
She always does selfless the breaks for the employees
😊
I bought a box of White Castle burgers years ago once! I bought a small Box at the dollar store Friday, for the second time, in years. I threw them away when I noticed there was a perfect bite mark taken out of one of the little patties.
Should have promoted the other girl that seemed to care about the product and morale, and bin the other one.
He threw her under the bus!
He should fire that sorry ass...and put the other one as a boss
Brenda will never change. That promotion went straight to her head. Now I don't have to do any more work. Putting her back on the line won't work, only real option is to fire her outright.
If having a supervisor like that was frustrating / demotivating - He just made it 10x worse.
He should have fired Brenda and put her, Vicky, in Brenda's place and pay her higher too! She obviously gives a damn about the company and what he did was in the wrong way!
White castle is not a job that you want to get. People end up there cause they have nothing else. Not what they put in the H.S. Yearbook, I want a career at White Castle!
Yeah, Brenda says "Time to move on!"
The supervusor is full of it.
Holy crap! They are allowed to smoke INSIDE?!
You know what they say. Those who can’t do the job supervise. Terrible owner
People actually eat that crap😮
Assembly line work is the hardest and demeaning. If the owner can't do it, don't expect others to do it.
If you like their spittle all over the sliders, wonder how many are smokers?
Boy, he blew it on this one! That woman is in for Hell now with the supervisor for ratting her out.
She shouldve told the owner she quit