Doesn't work with older phones. Don't see why I should buy a new phone just to get into work emails. Any solution other than buy a phone with a more up to date OS?
The most important part that a lot of people forget is when the numbers come up. You didn't even show it and skipped over it, and you need to copy or write down the numbers for the next step. That's when I uninstalled it. To convoluted. I try to just stick to Last Pass.
I didn't show numbers because they didn't appear in the process when I installed the Authenticator. I'd be interested in know where in the process you got numbers. As for LastPass, I would remind you that it has a history of being compromised. I personally wouldn't use it. ~John
question1 : your video illustrates setting up for a personal account. Using a company account is a little different. question 2: is there any way to recover or change a PIN? In my case, it is a company account.
Thanks for your questions. 1) Yes, setting up for a company can be a little different. 2) It depends on whether there's an admistrator who is controlling the authenticator. You may need to check with whomever that is at your company. ~John
I always worry about these sorts of apps and what kind of rabbit hole that I'm about to go down. If I don't like it, can I reverse what I just did. And, what if I find a different authenticator app that I like better ? How hard is it going to be to switch ? A code in a text message to my phone works fine for me. The problem is when I'm overseas and using a different SIM card; that's the only place when I can see using this. What am I missing ?
David, thanks for your questions. First, I actually have three authenticators on my phone - Microsoft, Google and Adobe. They each function well and I've had zero problems with them. I basically use the Microsoft for my Microsoft accounts (I have a lot of them), plus Facebook, Instagram and other apps; I use the Google for my Google accounts and, obviously, the Adobe for my Adobe accounts. If you try one of these and don't like them, you can reverse out and go back to an older, less secure method. As for why you should use an authenticator instead of text messages, the answer is that it's way easier for your phone's text messages to be hacked than an authenticator. Hope I've answered your questions. ~John
Hi I have a question to ask you on the Microsoft Authendicator. I have a LinkedIn account for many years that about a month ago it won't let me log in. I am trying to reset it with a "Reset Password" and after it sends me the link to logIn it is asing me for Authenticator Code. I did not have setup previously this so I installed the app on my iphone. I added a personal account (which is the same my login User ID name that I use for LinkedIn). I can see that every minute or so it gives me a new code which is 8 digits. When I long In into my Linked In account and I insert the authenticator code that is asking it expects only 6 digits so it won't let me use the 8 digits that I get from the app on my phone. Is there something else that I need to do to change it to report 6 digits? I would very muchg appreciate all your help. Thanks in advance. George
Hi, George! Thanks for your question. To use an authenticator app for Linkedin, you would have had to previously set that up. Normally, there is an option to reset the password using some other method besides an Authenticator app (text message, etc.). If you don't have that option, I would suggest you contact Linkedin Help on X, formerly Twitter. There user name is @LinkedInHelp. ~John
Can you set this up so that it makes you enter your password, then it sends you a code to verify it was you that entered the password? I don't want to skip the password entry part. When I look at my outlook account activity, it shows people all over the world constantly trying to login to my account. They don't have the password so they can't. With the way this app seems to work, it sounds like I would get a notification every single time someone tries to access my account. I would be getting notifications all day long. I just want it to force password entry, then send me a verification code to enter after the password was successfully entered. How do I do that? Thanks.
Hmm Actually, you normally don't get a notice. What happens if a person trys to log in, they will be asked to enter a code from the Authenticator App. But, since the app is on your phone and not theirs, they can't enter it. I have people try to break into my accounts all the time but rarely ever get any kind of notice. ~John
Hmmm You may have to have the school IT department reset your code. Offhand, without more info (school, type of account, etc.) I can't give you a path to fix the issue. Sorry. ~John
Thank you. But I do not understand quote "there's a new request numbers come up". which I do not know / find where the numbers will come up. Thank you.
On the authenticator, some sites use a number to log in instead of a password. For instance, I have my Wordpress log-in stored in the Authenticator. Instead of Wordpress showing me three numbers and asking me to match one, it shows a 6 or 7 digit number. Those numbers change every 30 seconds and I have to submit a number before it changes - otherwise I can't log in. I know it sounds a bit confusing but I'm not sure how to explain it any clearer. ~John
If you log in to Xbox with your Microsoft account, you should be able to use the authenticator. If you try it and it doesn’t work, please get back to me. ~John
Assuming you use iCloud to backup your iPhone (or Google Backup if an Android device) you would simply restore your Authenticator app to the new phone. ~John
Hi, David. What I do have is a copy of the script for the video. That may help you. You'll find it here: www.4kcc.com/downloads/Script_howtoinstallandusemicrosoftauthenticator.pdf. Also, did you know you can slow down the speed of a video? If you're not familiar with how to do that, just reply and I'll send you the instructions. Hope this helps. ~John
Hi, the Microsoft Authenticator app on my phone appears to be working (as in I am getting notifications), but when I specifically launch that app on my phone, I just get a mostly blank screen with only the logo and the words "Microsoft account" at the top of the window. It's like it's stuck. I can't do anything, like for example, add another acct.
First, try turning your phone completely off - not just asleep. After leaving it off for 5 minutes, restart and try the Authenticator app. If you still get mostly a blank screen, you may need to remove the app completely and reinstall. Hopefully, you have a backup, otherwise, you might have to set up all the accounts again. Let me know what happens, please. ~John
Hi! Thanks for your question. The Microsoft Authenticator app is only available for iOS and Android Mobile platforms. There have been some who have asked for a Windows PC version but, at least for the moment, no such app exists. ~John
Hi and thanks for your question. Normally, the "just in case" only shows up the first time when you sign in with a Microsoft account. If that didn't happen for you, it's not a big deal as long as the authenticator finished adding the account like I showed in the video. If you were adding an account other than Microsoft - say, Facebook - that screen may not appear anyway. Please let me know if my answer doesn't clarify! Thanks. ~John
@@4Keystone I think you’re going have a problem if you were to ever lose your phone or purchase a new phone because you need a code or a QR code to restore your app even if saved to cloud. I’m asking this question to this person as well. I ended up creating a second outlook account that doesn’t have two factor authentication turned on, so I hopefully will be able to log into that account to get the code that I needed when restoring. I want to have two factor authentication for security but there’s always that what if you lose your phone and you’re going to have to know what to do.
Had ms authentication for a workday account to retrieve paystubs and now it is gone. Can't seems to get this authentication back to put the 6 digit code in.
Hi, Jessie. Do you have an up-to-date backup of the Autenticator that you can use to restore? Otherwise, you may need to re-install the particular account that's missing. Actually, that is much easier than restoring from backup so I suggest that you try that first. Let me know if you need more help. Thanks. ~John
Please I'm not opening this device with a computer I'm using my fone so how do I scan the confirmation code with my fone as well that's where I'm not getting it right
Thanks for asking! When you go to a site to add the authenticator on your phone, below the window to scan a QR code, it usually says something like "Add manually." You click on that option and it will normally give you a code to place into the Authenticator after you've hit the + sign to add an account. For instance, Facebook definitely does this but it is dependent on the account you are trying to add. Hope this answer helps. ~John
Hmmm I assume you mean what if you lose your device, correct? Hopefully, you have a back up of your phone and you can copy the info to a new device. ~John
I purchased a new phone. I did the back up on my old phone and now my new phone isn't showing all of my accounts on Authenticator how do I get the accounts to show that I had on my old phone?
That's not what I get. The authenticator app throws up a number and then asks me to open the authenticator app which is already open. There is nowhere to enter the number. Been at this for hours. There must be a video out there that shows how to set up authenticator app for the first time.
Here's how Google's AI explains it: "Authenticator apps are more secure than SMS for two-factor authentication (2FA) because they are more difficult for hackers to intercept. Authenticator apps keep codes local to your device and don't send them unencrypted over the internet. Codes reset every 30 to 60 seconds, making it difficult for cybercriminals to steal them. SMS messages are not end-to-end encrypted." Hackers can access SMS messages by a variety of methods. Hope that explains it. Thanks for asking. ~John
Thanks for your question. Most websites give you codes to download and store just in case that happens. Others simply ask you to create more than one method of recovery - such as an email address or a phone number (obviously, a different number than the phone with the authenticator). With this in mind, I can't give you a set answer because it's up to the individual website, app or program. Of course, if you are allowing your phone to back up, if you had to replace the lost phone, you'd simply restore the authenticator app from the back up and you'd be good to go. ~John
When I set up this app, I don’t recall it asking me for an alternate email address just in case. Is there anywhere in that app where I could see that info? Can I add it after this is already been set up and if so how? Or would I have to start over again by turning off two factor authentication in my email and then closing this Microsoft authenticator account? Can you even close the Microsoft authenticator account? When I set up this app, it had the email that I wanted to protect as the “recovery account”, which I don’t think is correct. This should be the just in case email it never asked me for. How would I be able to get a code from that account if I can’t log in because I need a code from the authenticator app to log in? I did enter a second outlook email to the list of emails in which I turned the two factor authentication off, so I hope I’d be able to do that but I’m not sure if it’ll work.
Back up recovery methods are not a function of the Authenticator app. Recovery emails, SMS phone numbers, etc. are set in each account. Some offer other ways, too. For instance, Wordpress gives you a series of recovery codes should the authenticator fail. If you have an email account where the recovery email is the same as the account itself, you need to change that before something happens and it's too late/ ~John
Not sure what you mean - if you have the Authenticator installed on your phone and you use it to authorize a certain program, it shouldn't matter if you have a new computer. If you can explain more fully, perhaps I can help you. Thanks. ~John
Thanks for showing how it works. I initially thought that it will also help me in logging in to windows as well (you know, after reboot), but I guess Authenticator does not cover that. If it does, could you make a demo for that as well. Many thanks
If you were setting up a new Microsoft account on a computer, you could use the Authenticator to sign-in initially. However, once the account is set up, Windows does not give you the option to sign-in with the Authenticator. It's not the fault of the Authenticator - it's that Windows give you the options of password, PIN, fingerprint, facial recognition, picture password, physical key for log in but not the Authenticator. (Note: not all those options are available on every Windows PC.) ~John
My son forgot his password for Microsoft account and tried everything to change it and it wont let him it tells him to send the code first to the email and then the second part it says authentication app for code he cant get the code cause he can't put the Microsoft account on there to receive the code because he forgot his password. Please help!!
Yes, it’s true-you can’t put the account on the Authenticator without knowing the password. I will try to help you but can you tell me how you’re trying to use his Microsoft account. To log onto a computer? A tablet? Get into email??? Let me know, please. ~John
I apologize for my late reply. Was on vacation visiting kids and grandkids. Has your son found a way into his account or are you still looking for advice? ~John
@@4Keystone Still Looking..I need him to get his account back because he has game pass and a subscription on his xbox one i dont want none of that to go to waste.
Using the Facebook app on your phone, go to SETTINGS. Then, go to PASSWORD AND SECURITY. Next, open USE TWO-FATOR AUTHENTICATION. Under ADD A BACKUP METHOD, tap AUTHENTICTION APP. Here, you should find the secret code you're looking for. Hope this helps. ~John
Not sure why you're having an issue as myself and tons of people who have watched this video use the Authenticator without a problem. Which smartphone are you using? iPhone or Android? ~John
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Thanks mate, you are the only one who actually showed how the app works after setting it up. Legend!
Thank you so much for your feedback. I really apreciate it ~John
Yep ! Indeed.
Thank you kindly. Very succinct, straight forward & clear.
Much appreciated.
Thank you for your kind comment! ~John
Thx. I am new to this 👍🏾
You’re welcome 😊 ~John
You are the best explaining this
Thank you so much for your nice comment. I appreciate it! ~John
Doesn't work with older phones. Don't see why I should buy a new phone just to get into work emails. Any solution other than buy a phone with a more up to date OS?
How old is your phone???? ~John
Dank je het was duidelijk.
Heel graag gedaan! ~John
Hi, great video. I have an iphone and an ipad. Should I download the Microsoft Authenticator App on both those devices?
Thanks for your nice comment! Yes, I would suggest doing that. I have the autenticator on my iPhone and all my iPads. ~John
The most important part that a lot of people forget is when the numbers come up. You didn't even show it and skipped over it, and you need to copy or write down the numbers for the next step. That's when I uninstalled it. To convoluted. I try to just stick to Last Pass.
I didn't show numbers because they didn't appear in the process when I installed the Authenticator. I'd be interested in know where in the process you got numbers. As for LastPass, I would remind you that it has a history of being compromised. I personally wouldn't use it. ~John
@@JohnGone-wl8uo Totally agree with you!!
question1 : your video illustrates setting up for a personal account. Using a company account is a little different.
question 2: is there any way to recover or change a PIN? In my case, it is a company account.
Thanks for your questions. 1) Yes, setting up for a company can be a little different. 2) It depends on whether there's an admistrator who is controlling the authenticator. You may need to check with whomever that is at your company. ~John
I always worry about these sorts of apps and what kind of rabbit hole that I'm about to go down. If I don't like it, can I reverse what I just did. And, what if I find a different authenticator app that I like better ? How hard is it going to be to switch ? A code in a text message to my phone works fine for me. The problem is when I'm overseas and using a different SIM card; that's the only place when I can see using this. What am I missing ?
David, thanks for your questions. First, I actually have three authenticators on my phone - Microsoft, Google and Adobe. They each function well and I've had zero problems with them. I basically use the Microsoft for my Microsoft accounts (I have a lot of them), plus Facebook, Instagram and other apps; I use the Google for my Google accounts and, obviously, the Adobe for my Adobe accounts. If you try one of these and don't like them, you can reverse out and go back to an older, less secure method. As for why you should use an authenticator instead of text messages, the answer is that it's way easier for your phone's text messages to be hacked than an authenticator. Hope I've answered your questions. ~John
Hi I have a question to ask you on the Microsoft Authendicator. I have a LinkedIn account for many years that about a month ago it won't let me log in. I am trying to reset it with a "Reset Password" and after it sends me the link to logIn it is asing me for Authenticator Code. I did not have setup previously this so I installed the app on my iphone. I added a personal account (which is the same my login User ID name that I use for LinkedIn). I can see that every minute or so it gives me a new code which is 8 digits. When I long In into my Linked In account and I insert the authenticator code that is asking it expects only 6 digits so it won't let me use the 8 digits that I get from the app on my phone. Is there something else that I need to do to change it to report 6 digits? I would very muchg appreciate all your help. Thanks in advance. George
Hi, George! Thanks for your question. To use an authenticator app for Linkedin, you would have had to previously set that up. Normally, there is an option to reset the password using some other method besides an Authenticator app (text message, etc.). If you don't have that option, I would suggest you contact Linkedin Help on X, formerly Twitter. There user name is @LinkedInHelp. ~John
Thanks
You're welcome! ~John
Can you set this up so that it makes you enter your password, then it sends you a code to verify it was you that entered the password? I don't want to skip the password entry part. When I look at my outlook account activity, it shows people all over the world constantly trying to login to my account. They don't have the password so they can't. With the way this app seems to work, it sounds like I would get a notification every single time someone tries to access my account. I would be getting notifications all day long. I just want it to force password entry, then send me a verification code to enter after the password was successfully entered. How do I do that? Thanks.
Hmm Actually, you normally don't get a notice. What happens if a person trys to log in, they will be asked to enter a code from the Authenticator App. But, since the app is on your phone and not theirs, they can't enter it. I have people try to break into my accounts all the time but rarely ever get any kind of notice. ~John
Actually this app it could be great if it remember all log in data not just passwords....
I get your point! While this doesn't do that, my password manager (RoboForm) does store the URL, the User Name and the password. ~John
I forgot my code for the two-step verification for my school account and the QR code won’t work. Will there be a way to find my code? Thanks
Hmmm You may have to have the school IT department reset your code. Offhand, without more info (school, type of account, etc.) I can't give you a path to fix the issue. Sorry. ~John
@@4Keystone Thank you 😊
Thank you. But I do not understand quote "there's a new request numbers come up". which I do not know / find where the numbers will come up. Thank you.
On the authenticator, some sites use a number to log in instead of a password. For instance, I have my Wordpress log-in stored in the Authenticator. Instead of Wordpress showing me three numbers and asking me to match one, it shows a 6 or 7 digit number. Those numbers change every 30 seconds and I have to submit a number before it changes - otherwise I can't log in. I know it sounds a bit confusing but I'm not sure how to explain it any clearer. ~John
Will it also work with a Xbox or just websites
If you log in to Xbox with your Microsoft account, you should be able to use the authenticator. If you try it and it doesn’t work, please get back to me. ~John
Thanks. Very interesting. But, what happens if i lose my iphone or mobile device?
Assuming you use iCloud to backup your iPhone (or Google Backup if an Android device) you would simply restore your Authenticator app to the new phone. ~John
All is stated too fast for me to learn anything useful. Do you have a step by step, printable instruction sheet?
Hi, David. What I do have is a copy of the script for the video. That may help you. You'll find it here: www.4kcc.com/downloads/Script_howtoinstallandusemicrosoftauthenticator.pdf.
Also, did you know you can slow down the speed of a video? If you're not familiar with how to do that, just reply and I'll send you the instructions. Hope this helps. ~John
Hi, the Microsoft Authenticator app on my phone appears to be working (as in I am getting notifications), but when I specifically launch that app on my phone, I just get a mostly blank screen with only the logo and the words "Microsoft account" at the top of the window. It's like it's stuck. I can't do anything, like for example, add another acct.
First, try turning your phone completely off - not just asleep. After leaving it off for 5 minutes, restart and try the Authenticator app. If you still get mostly a blank screen, you may need to remove the app completely and reinstall. Hopefully, you have a backup, otherwise, you might have to set up all the accounts again.
Let me know what happens, please. ~John
Do I download it on both on my phone and my PC? 🤔
Hi! Thanks for your question. The Microsoft Authenticator app is only available for iOS and Android Mobile platforms. There have been some who have asked for a Windows PC version but, at least for the moment, no such app exists. ~John
I am new to this, just wonder why I don't have the "just in case" prompted when I login?
Hi and thanks for your question. Normally, the "just in case" only shows up the first time when you sign in with a Microsoft account. If that didn't happen for you, it's not a big deal as long as the authenticator finished adding the account like I showed in the video. If you were adding an account other than Microsoft - say, Facebook - that screen may not appear anyway. Please let me know if my answer doesn't clarify! Thanks. ~John
@@4Keystone I see I just want to try the microsoft authenticator app but it didn't show up.
Which device are you using to install the Authenticator?
@@4Keystone ios my phone
@@4Keystone I think you’re going have a problem if you were to ever lose your phone or purchase a new phone because you need a code or a QR code to restore your app even if saved to cloud. I’m asking this question to this person as well. I ended up creating a second outlook account that doesn’t have two factor authentication turned on, so I hopefully will be able to log into that account to get the code that I needed when restoring. I want to have two factor authentication for security but there’s always that what if you lose your phone and you’re going to have to know what to do.
Had ms authentication for a workday account to retrieve paystubs and now it is gone. Can't seems to get this authentication back to put the 6 digit code in.
Hi, Jessie. Do you have an up-to-date backup of the Autenticator that you can use to restore? Otherwise, you may need to re-install the particular account that's missing. Actually, that is much easier than restoring from backup so I suggest that you try that first. Let me know if you need more help. Thanks. ~John
Please I'm not opening this device with a computer I'm using my fone so how do I scan the confirmation code with my fone as well that's where I'm not getting it right
Thanks for asking! When you go to a site to add the authenticator on your phone, below the window to scan a QR code, it usually says something like "Add manually." You click on that option and it will normally give you a code to place into the Authenticator after you've hit the + sign to add an account. For instance, Facebook definitely does this but it is dependent on the account you are trying to add. Hope this answer helps. ~John
What if you lode your device ?
Hmmm I assume you mean what if you lose your device, correct? Hopefully, you have a back up of your phone and you can copy the info to a new device. ~John
I purchased a new phone. I did the back up on my old phone and now my new phone isn't showing all of my accounts on Authenticator how do I get the accounts to show that I had on my old phone?
I'm sorry to hear all the accounts didn't get there. Is your phone an iPhone or an Android? ~John
That's not what I get. The authenticator app throws up a number and then asks me to open the authenticator app which is already open. There is nowhere to enter the number. Been at this for hours. There must be a video out there that shows how to set up authenticator app for the first time.
Christian..Hmm this video shows how to set it up for the first time. What are you trying to do when the app throws up a number? ~John
So, how exactly is this 'more secure' than an SMS message code to my phone? Doesn't my outlook password + the SMS code = 2FA? Thank you in advance.
Here's how Google's AI explains it: "Authenticator apps are more secure than SMS for two-factor authentication (2FA) because they are more difficult for hackers to intercept. Authenticator apps keep codes local to your device and don't send them unencrypted over the internet. Codes reset every 30 to 60 seconds, making it difficult for cybercriminals to steal them. SMS messages are not end-to-end encrypted."
Hackers can access SMS messages by a variety of methods.
Hope that explains it. Thanks for asking. ~John
@@4Keystone I thought so. MS has downgraded SMS for those exact reasons. Thank you for the detailed reply!
Now If your phone was lost,how would you be able to log in to that website?
Thanks for your question. Most websites give you codes to download and store just in case that happens. Others simply ask you to create more than one method of recovery - such as an email address or a phone number (obviously, a different number than the phone with the authenticator). With this in mind, I can't give you a set answer because it's up to the individual website, app or program. Of course, if you are allowing your phone to back up, if you had to replace the lost phone, you'd simply restore the authenticator app from the back up and you'd be good to go. ~John
When I set up this app, I don’t recall it asking me for an alternate email address just in case. Is there anywhere in that app where I could see that info? Can I add it after this is already been set up and if so how? Or would I have to start over again by turning off two factor authentication in my email and then closing this Microsoft authenticator account? Can you even close the Microsoft authenticator account? When I set up this app, it had the email that I wanted to protect as the “recovery account”, which I don’t think is correct. This should be the just in case email it never asked me for. How would I be able to get a code from that account if I can’t log in because I need a code from the authenticator app to log in? I did enter a second outlook email to the list of emails in which I turned the two factor authentication off, so I hope I’d be able to do that but I’m not sure if it’ll work.
Back up recovery methods are not a function of the Authenticator app. Recovery emails, SMS phone numbers, etc. are set in each account. Some offer other ways, too. For instance, Wordpress gives you a series of recovery codes should the authenticator fail. If you have an email account where the recovery email is the same as the account itself, you need to change that before something happens and it's too late/ ~John
Didn't help - already have Authenticator on the ph, now I need to get it to recognize application on new computer
Not sure what you mean - if you have the Authenticator installed on your phone and you use it to authorize a certain program, it shouldn't matter if you have a new computer. If you can explain more fully, perhaps I can help you. Thanks. ~John
Any feedback? ~John
How do I load Authenticator on my Firefox tablet?
Do you mean you have an Android tablet and use Firefox as your browser? ~John
Thanks for showing how it works.
I initially thought that it will also help me in logging in to windows as well (you know, after reboot), but I guess Authenticator does not cover that. If it does, could you make a demo for that as well.
Many thanks
If you were setting up a new Microsoft account on a computer, you could use the Authenticator to sign-in initially. However, once the account is set up, Windows does not give you the option to sign-in with the Authenticator. It's not the fault of the Authenticator - it's that Windows give you the options of password, PIN, fingerprint, facial recognition, picture password, physical key for log in but not the Authenticator. (Note: not all those options are available on every Windows PC.) ~John
@@4Keystone many thanks for clarification
My son forgot his password for Microsoft account and tried everything to change it and it wont let him it tells him to send the code first to the email and then the second part it says authentication app for code he cant get the code cause he can't put the Microsoft account on there to receive the code because he forgot his password. Please help!!
Yes, it’s true-you can’t put the account on the Authenticator without knowing the password. I will try to help you but can you tell me how you’re trying to use his Microsoft account. To log onto a computer? A tablet? Get into email??? Let me know, please. ~John
@@4Keystone xboxone he trying to get his account back cause he took it off and now he forgot his password😒
I apologize for my late reply. Was on vacation visiting kids and grandkids. Has your son found a way into his account or are you still looking for advice? ~John
@@4Keystone Still Looking..I need him to get his account back because he has game pass and a subscription on his xbox one i dont want none of that to go to waste.
When trying to add Facebook account the app is asking for a secret key. What is a secret key and where do I find it?
Using the Facebook app on your phone, go to SETTINGS. Then, go to PASSWORD AND SECURITY. Next, open USE TWO-FATOR AUTHENTICATION. Under ADD A BACKUP METHOD, tap AUTHENTICTION APP. Here, you should find the secret code you're looking for. Hope this helps. ~John
How come M.S.A wont open my laptop and I Did it the way u did
Hi, Darryl. Let me see if I have this correct - you're trying to log into your computer using the Microsoft Authenticator. Is that right? ~John
well this was useless, my Authenticator doesn't do any of this, I hate the Authenticator, it never works
Not sure why you're having an issue as myself and tons of people who have watched this video use the Authenticator without a problem. Which smartphone are you using? iPhone or Android? ~John