Sent my Crashed DJi FPV into DJI Service Centre - This is what I Learned.
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- เผยแพร่เมื่อ 22 พ.ค. 2024
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The DJI FPV has become Jeremy Toh's favourite drone to fly. Unfortunately for him, he has crashed it again. This is probably the fourth time he has tried to super glue the DJI FPV together, but he has finally decided to send the drone in to the DJI Service Centre to have it repaired. And this is his experience.
Jeremy Toh has purchased DJI Care Refresh for the DJI FPV, and in this video you will learn if it was really worthwhile having the cover.
Other things not mentioned in the video was that the Turnaround time with the DJI Support Team was excellent and super quick. Sent my drone in on Tuesday, it was ready for pick up on Thursday afternoon. Experiences may vary of course.
Check out our other Drone Videos:
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Don't Make this Mistake - How I CRASHED MY DJI FPV Drone
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TOP 3 DRONE TRAVEL TIPS & SOME DJI DRONE CRASH COMPILATION
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Jeremy Toh is an avid Road Trip Adventurer, a huge fan of Jeremy Clarkson and Top Gear, he loves Technology and creates videos on TH-cam. He comes from the little island of Borneo, Sarawak which is a part of Malaysia, and as a child he was raised by Television and TH-cam Shows growing up. As the only other Malaysian crazy enough to drive Malaysia's First National Car (Proton Saga) all the way to Vietnam, Jeremy Toh now spends most of his time trying to create TH-cam motoring Travel related and Drone videos.
#DJIFPV #DJICareRefresh #DJI - ยานยนต์และพาหนะ
Hi, Jeremy. Thank you for sharing your recent experience and your feedback. We'll make sure to continue our envision of close to perfect customer satisfaction. Thank you for choosing DJI.
Thanks for dropping by. Hope you can pass our feedback to the DJI FPV team.
@@JeremyToh You're most welcome, Jeremy. Should you need to contact us for any reason, please know that we are always here to help. Thank you.
@@DJISupportGlobal does that mean you will pass this along like he suggested ?
@@CliffFennell no
Interesting video Jeremy. Love the corkscrew dive and the DJI FPV drone.
Thanks for watching, glad you enjoyed it.
You a brilliant! You just explained and made the point about difference of FPV RC Hobby vs DJI FPV System from beginners POV in this brilliant video. PS: this is one of the best video contents I've came across (appreciating of how much editing work were put to it, thank you for the work and all the best)! :)
Thanks for tuning in and for dropping us a comment. Glad you enjoyed the work.
Great advice !! Thanks !!!
Glad it was helpful! Thanks for watching.
Thanks, Jeremy for saving me money!
My pleasure. Safe flying out there.
thanks. this is really helpful
Glad to hear that! Hope you have a speedy service.
What scenarios they won't replace it ?
This is just more information making the DJI Care Refresh program a poor choice. First, it costs 350 at the time of purchase and then 250 when you have to use it. I have seen repair costs online for 200-300 total. Adding shipping of 50-60 dollars would make the total repair around 350 so it would barely cost the initial cost of the program. I do not know if this would be a benefit at all. The cost of most of the parts online are fairly inexpensive if you have the tools and capability to do repairs yourself. Just sounds like another way to increase profits rather than help consumers.
i just got a mini 3 pro, i bought it from a person its still well into 1 year, as i don't know what is been done to this drone, if its been repaired at home or anything about it so in my point paying 69 usd to get a new one would be the logical steep, but what about the warranty, the main problem is the downward sensor is out, does no work at all, so which way do i go and cost both ways i can tell that the case has been opened so not sure what to do, i was sent a ups label so that im not sure on either i don't want to send it in and then be told its going to be 100s of dollars to fix it
I just got back my DJI FPV from Hungary Repair for Europe. Without DJI Care I paid 63 € for the damaged parts of the broken front arm incl. a set of new props. And i got a brandnew Drone! I was really happy about this best style support.
I hope it is cheaper and customer friendly to throw out a fresh one than to pay someone to Repair it.
Did they send u a drone only brand new or the whole new kit
@@maddmavic Surely they replaced only the Drone
Thanks bro I think better repair than the dji refresh
Yes I agree. Thanks for tuning in.
I did not get the refresh care programme for my FPV.. As you have stated, All good until you go to M mode.. I may have done the quick ground manual mode take off..(thats fun) ( Usually have the height set at 100mtrs.. So blast up to 100mtrs and it goes into N mode by default..) This time I blasted off without the goggles on ( I wanted to see how quick it was with my own eyes..) all good BUT I didn't get to the 100mtr mark..So as I watched it drifting, it didn't even come to mind that I was still in M mode until it was too late.. OPPS.. not a bad crash into sand but enough to make the gimbal not work right and main fan under cover now makes a bit of noise.. Sent Drone to DJI (Australian branch) for repairs.. Have yet to here back what my bill will be for fix.. YAY.. Makes me wonder what the new AVATA will do when someone crashes that one.. :)
Sorry to hear about your crash, yea M mode is fun, but it quite challenging. Hope the damage bill isn't too big, they will most likely just give you a new replacement. The new Avata will be a lot nimble and can take a lot of damage, can't wait to really hone in my skills on one of those. In terms of speed and performance the DJI FPV will still be more powerful.
The DJI is a very polarised Drone. Some love it, some hate it with a vengeance.
Yes.. DJI has angered some of the hobbyists, but they have made freestyle drone so much more accessible for those not willing to spend time to learn how to put the different parts together.
The cinema drones are OK.... I wouldn't get no more or no lesa then a mini 2 since geofencing stinks....
And my customer support experience has been very bad so far. Slow and they are blaming me for a horizon tilt effect
you can next day amazon it and fix it yourself in an hour as well. Maybe worth it for a total loss, but average cost to fix after a bad crash...25-50 bucks.
Thanks for sharing your thoughts.
If I was just about to buy this would you recommend the care program?
I think if it’s your first FPV drone, and you’re not good with soldering and into DIY stuff, and you live in an area where you can access DJI care. Then Yes. I think it’s worth it. (assuming that there will be a few magnificent crashes in your future like mine) good luck!
@@JeremyToh I’m in Brisbane Australia. I’ve had about 3 months of a small fpv and smashed it up a bit
If you think you need more training flying an FPV, or you're going to take more risks with it, having a DJI Care does give you a peace of mind that if you do have a terrible crash, DJI has you covered. For smaller crashes, may I recommend a stick of super glue. It did the trick for me.
@@JeremyToh ha nice good to know. Prob safe to start with getting the 1 yr
Good luck and safe flying! ✌️
Hi Jeremy, I watched your video because unluckily I just crashed my fpv drone too :(. So bad that is not even possible to fix it by myself. My question is, as you choose your drone to be repaired you got a brand new drone replacement anyways, that is because you have care refresh or just because dji was so kind and decided to send a new replacement to you? I don’t know if sending mine for repair or order a new one. I’m afraid that a repaired drone won’t be as good as a new one and it will be faulty. Thanks for taking the time to read my comments and hope you can help me and give an idea based on your experience in how sending a drone for repair is. Regards
So sorry to hear about your crash. I can hear you are very worried and you are weighing up a lot of options. Let’s work out your options shall we? If you don’t know if you should send your drone in, or order a new replacement, I would recommend that you send your drone in for assessment. That way you get a clear answer to that question. If you don’t like the repair quote, you can choose to not go ahead with the repair, and you get your crashed drone back. No harm, no foul. Just a bit of time lost and a $20 shipping cost, but now you know the answer, rather than fluctuating back and forth in a state of indecision. However, if you are happy with the the repair quote, and they repair it, and now you are worried if they don’t give you a replacement drone, like they did for me. I can only offer you my experience dealing them, because I don’t work for DJI. For all the 4 crashes I have logged with them, All were replaced with a new drone. Only one of the crashes had DJI care refresh coverage , and the Repair Bill was more than the cost of paying for Refresh. So I went with paying for refreshing instead of repair. And you can infer from that, that DJi never really repairs, they simply assess the cost of the damage, charge you for the damage and send out a replacement. But those are just my experience. Look DJI may even offer you a discounted replacement if they think their repair quote is too expensive. So I think the first step should be to send it in for an assessment. I hope that makes sense. Good luck on your repairs! 🤞✌️
@@JeremyToh hello Jeremy, thanks for telling me your experience sending drones for repair, I really appreciate it and now it’s more clear to decide, I will send it to repair. Thank you so much for taking the time to reply to my comment, your videos are very good 👍🏻 regards
We know how it feels to lose a drone...I once spent 3 hours in a large field looking for my Mavic 2, which is why we shared our experience, hoping to help others like us. If you do want to show your support, please subscribe or throw us a thumbs up, as it will signal to TH-cam to share more of our videos. Thank you and Good Luck!
@@roberternest3181 hey man did you end up sending your drone for repair? Or for a quote? If yes what happened? Did you get a new drone? Thanks in advance!
Why did you send everything ?
DJI gives you a list of items to send in. And that was all the items requested.
DJI FPV parts nowadays are inexpensive so for me it's cheaper to fix it myself.
That is definitely the best way to go, for people with the technical know-how.
where do you buy them from? thanks
I completly destroyed mine no warrantee and I paid 130.00.usd
Watch out cause of you crash it into the ocean and lose it the care doesn’t cover
That is true. If you’re still training FPV flying, don’t train on any body of water where you can’t retrieve your drone. Dji care doesn’t cover flyaway.
@@JeremyToh it doesn't? It does now with other drones
Cool Video :)
I dont understand why you dont have more subs.
underrated
U have my sub
I hope u have a good start in 22k
Greetings from Germany
~Moving_Art
Thanks buddy. It’s probably I post a wide spectrum of random stuff, rather than on one specific topic. But the humour and informational aspects of my videos are consistent. Appreciate your support hopefully we can keep your viewership. 🙏 We hope to come back to Germany once the pandemic is over. We wish you a Happy New Year and stay safe. 🥳😷