I have had the problem on my 2020 CRV with 39000 miles. Got a quote for £2100 to repair. I think it’s really short sighted of Honda since when the fault occurs braking becomes almost nonexistent. The first death as a result will cost them more than a major recall.
It happened with my 2020 Honda E with 26,000km, which was already out of warranty. €1600 was paid to change the Brake Simultaor and I waited 2 months. The new part is already improved and with a different serial number.
Sorry to hear that you had that experience :-( Hang on to the e though. It's a great little car that will be a design classic in 15 years time (and by then you can probably update battery pack to solid state). You'll be the envy of everyone!
@@rafalkrasa Hi, it should be at 1:57 in the video. The part number may vary according to region, but we believe the UK and US part numbers given are correct. Thanks for commenting!
Thank you for this informative video! With your aid I was able to convince my Dutch Honda dealer that this was causing the problems I was having with my 'e'. They were able to exchange the faulty component under warranty and provided me with a replacement car while I waited for the part to arrive (roughly 3 weeks). Excellent service!
Fantastic news we're really happy for you! And your dealer service sounds excellent too. Rarely do dealers provide a replacement car for more than a week. So you did very well :-) Congratulations and thanks so much for the positive feedback. It really makes doing the channel worthwhile!
My 2020 CR-V Hybrid has just experienced this failure. Not quite 4 years old and ~50K miles. {Live in the US} I'm just now in the process of researching this issue and seeing the other instances of such a failure. Thank you for posting this.
Yes - I have a Honda Jazz 2020 model. Apparently many Honda Hybrid vehicles manufactured in 2020 have this fault. Thank goodness some publicity is becoming available.
Fingers crossed you'll be unaffected and enjoying what (for many others) is a largely faultless car (sticky wing mirrors aside that is). Really appreciate you commenting .-) Many thanks!
@@carxtras Unfortunately my Jazz Crosstar has been undrivable since 30th January 2024. I’m trying to get the Honda garage I bought it from to repair or replace free of charge as this fault occurred during manufacture. Very pleased to see this video - some backup at last 👍🏻
Honda UK & Honda Europe must make a formal statement & fully support existing owners of Mk4 Jazz and other models at risk of this manufacturing fault otherwise owners will not replace their cars with another Honda! DVLA must put pressure on Honda to do the honorable thing & recall cars as well as provide replacement cars if the fault occurs! Surely this is a legal requirement!
I have a feeling it will come. But Honda are dealing with the Japanese market first. Hard to tell, apart from through the Honda e and Jazz forums, which models are affected. Potentially CR-Vs and Civics too, but only Honda currently knows the extent of the problem in the UK, Europe and elsewhere. In the US, they have another issue on their hands though, which is to do with Honda Sensing...
There should be a recall. Honda have been aware of the problem for some time now. I got a quote for £2100 to replace the unit. The car became neither use nor ornament. A class action needed?
I am affected by this problem as of this weekend, just 2 weeks after service on my Honda hybrid Jazz, 3 years old, 19000 miles and just out of warranty! Any advice welcome. I am being quoted just under 2k for repair but will try and fight this.
Our 2020 Jazz hybrid suffered this scary fault a week ago. Brakes worked after we turned engine off and on again but various warning signs about other things lit up. Took it just a few miles to our dealership and left it there. Had to get bus home! They are contacting Honda but say worst case scenario will be a £2,300 bill. Have read numerous comments on Honest John and now sent a polite but strongly worded email to customer support at Honda UK. Will also send letter to Jean-Marc Streng MD. Not that he will take any notice. Good job I have my wonderful little Smart! Although she is restricted in the luggage carrying area.
Lots of people on the owners forums starting to experience this failure. Nothing to do with mileage, more of an age related issue. 3.5 years approx. and it fails. The attitude of Honda UK has been appalling. My 72 EX Style still has 3 years of a 5 year warranty left, so hopefully if it happens to me it will be within the warranty period.
Many thanks for your comment! Yes, those Honda owners lucky enough to have received an extended 5 year warranty (this was a special offer a few years back) will be okay. If not, it would be helpful to know which VIN ranges are susceptible. But as Technics999 mentions, no official recall (as yet).
I’m in Georgia, USA, and I have been without my 2020 Honda crv hybrid for over two weeks now. I paid almost $3,000 to have the servo brake simulator sensor replaced along with a braking fluid exchange which the dealership said it needed. I got it back Thursday and Friday after work it lit up like a Christmas tree again with a couple new warning lights. It fine it insane that Honda wouldn’t pay for the part when I have found several articles with people having this same issue.
My 2020 Honda CRV Hybrid had multiple warning lights on starting, so was driving to Dealers to get it checked when the brakes ‘failed’ in rush hour traffic- so scary. Now I know about the extent of this manufacturers component failure !( brake simulator), and have lost all faith in Honda’s safety and reliability reputation, after owning four Hondas over 20 years. Surely there has to be an urgent recall in UK before someone gets hurt.. Replacement brake simulator to be replaced even though out of original warranty- I suspect dealerships now getting authorisation to try and handle this epidemic !
Hi Tom, the Dec 2023 recall in Japan (which covered over 500,000 vehicles DID include the CR-V although only a chassis number range was given - not the model year. But it may well have affected 2020 models: www.honda.co.jp/recall/auto/info/230331_661.html. If you have a similar chassis number then it may still be worth pursuing with Honda UK, especially as The Telegraph have pursued this topic with Honda. Interestingly, on Clubjazz.org most of those affected are RHD Honda Jazz owners (like Japan), not LHD vehicles. It may be that European owners are less inclined to join the group, or that sales are lower in mainland Europe. So we're trying to gather more information on why - if at all - there's a discrepancy between LHD and RDH. Also, we suspect that, manufacturing the part in large numbers just to cover the Japanese recall is why nothing has been done in Europe so far...Which is not great optics in itself! Feel feel to subscribe as we shall come back to this topic. And provide updates to owners here too. Thanks again Tom!
@@carxtras Thanks for your reply, and further information. Please feel free to share my post with other parties investigating this issue. Confirming my vehicle is a (UK) CR-V EX I Mmd Cvt, with only about 27k miles driven. Is Chassis number same as VIN please ? Will be contacting Honda Uk about this potentially lethal issue - any tips on best contact e-Mail to register complaint ? Telegraph contact ?
Tom - Alex Robbins was the motoring correspondent at the Telegraph who pursued this issue on behalf of a Honda Jazz owner. If you join the following forum: clubjazz.org/forum/index.php?topic=16448.375 it has a copy of the article (which is behind the Telegraph paywall otherwise) and an informative thread on the topic. Affected owners there may also be able to advise on the best Honda contact (I think one or two have even written directly to Jean-Marc Streng, who heads up the UK + European operation). Yes, chassis number is your VIN. Good luck Tom!
Have a 70 plate Crv Hybrid (2020). Same issue. Dealer immediately knew what it was when we explained what happened (warning lights and loss of braking). Have extended warranty which will cover it which is great BUT still super annoying as a) convinced my wife to buy Honda given their great reliability record and B) this is definitely going to impact resale value. Don't think I'll buy another Honda anytime soon. Had Rav4 hybrid before and general ownership experience is better.
I had this problem in early April this year with my Jazz hybrid. The car was bought new in Sep 2020 and had done just 9000 miles when the fault occurred. As the car was about 6 months beyond the 3 year warranty I got no help at all from Honda initially. I had to pay for a recovery vehicle to take the car to a local Honda dealer as it was not safe to drive. I was informed it would be some weeks before they could obtain a replacement part and I could expect to pay over £2K for parts and labour to fix it. The dealer contacted Honda UK on my behalf and they initially offered to pay 40% of the cost of the part as a goodwill gesture. I did sone research online and discovered that this fault was affecting dozens of other owners of this model and there had been a recall in Japan. I emailed the MD of Honda UK, pointing out that this fault was due to a manufacturing error. As a result Honda eventually agreed to pay for the whole cost of repair, parts and labour although I was still out of pocket having had to hire a car during the period of over 3 weeks that the car was off the road.
Thank you for your detailed explanation! It seems Honda have come good in the end (albeit with you losing out on the car hire, unfortunately). But knowing how some manufacturers gaslight their customers in similar situations, I think this is a great result! As said, we really appreciate you adding this comment, as it seems a significant number of Jazz owners may find themselves in a similar situation in the near future. Otherwise, the Jazz Mk 4 is a very reliable car. Just a shame this part has issues and is extremely expensive to fix (not that customers should have to fork out for a manufacturing error). Hopefully a recall will be issued shortly.
Our Honda-e brake failed while driving , lucky to be able to stop without crashing. Now Honda wants £2700 to repair. We have only done 9000 miles. Honda has recalled all the cars affected by this issue in Japan but not in UK or Europe. Does Honda value Japanese lives more than ours. We were about to replace our Q5 with a Honda - no way.
Sorry to hear this! Is this a new vehicle or a used one where you've done 9,000 miles since buying? We're presuming the latter as otherwise you should be covered by its warranty. The Daily Telegraph did pursue an owners' case with Honda UK and they then agreed to pay the cost of recovery in full. Sign up to the forum at Clubjazz.org if you want to see what has happened with other owners. And subscribe to this channel for follow-ups as we get updates from Honda. Best of luck!
I have recently come across this issue while looking at buying a Jazz hybrid. Not only am I disappointed at the brake failures, I am really shocked at Honda's attitude. This has completely put me off buying Honda.
My 2019 Hybrid CR-V had a brake servo failure. Had to wait 5 weeks for replacement part ! Luckily I had an extra paid for warranty but still had a battle with Honda UK for a courtesy car that I was entitled to. Garage told me if I didn’t have the warranty it would be around 2k to repair.
Thanks for watching! Sounds like a good result in the end. Yes, dealing with Honda UK is really battling with Assurant / The Warranty Group AKA TWG Services Ltd who handle the administration on behalf of Honda in the UK. We're happy you still had coverage, although it's not surprising about your courtesy car issue, as their goal is to "limit the damage" in terms of how much is paid out. The less of a hit they take, the more money they make. Unfortunately, when farmed out in this way, loyal customers of a particular brand - if treated badly - will take their business elsewhere. Just glad you got it sorted!
The Honda Jazz I purchased in November 2020 has just had exactly this issue. It's at the Western Honda in Edinburgh who advised me yesterday that the repair would cost over £1900. They have reached out for a goodwill gesture from Honda but this is not good enough. I have heard of another UK Honda owner emailing the MD of Honda about this issue and receiving full compensation. I would advise that we all do the same. If they receive enough complaints about this manufacturing issue, they should be pushed to do a full recall of these models.
Many thanks for your comments Abigail! In other feedback below we've included a link to the Clubjazz forum. There's a specific thread on that forum where a couple of owners have now had a positive response from Honda UK to the effect that a repair will be done FOC even though just outside of warranty. I would cite those cases - and also the recent Telegraph article to your dealer / Honda UK - and simply ask what the difference is between those cases and yours. More than anything else, the discrepancy between owners having to / or have paid vs. those who receiving the FOC fix is the most annoying factor. And having to pay so much - when it's clearly a manufacturing fault - falls short of Honda's high standards. So best of luck and let us know the outcome if you have a chance!
@@carxtras Just an update on this - I wrote an email to Honda's customer relations and the MD last week citing all this, and received a phone call today to let me know that Honda would cover the entire cost of the repair, both the part itself and the labour. Success! I would advise everyone experiencing the same issue to go through the same process, though it's a hassle it's saved me a huge expense.
@@abigailsalvesen817 - Fabulous result Abigail! Well done! Yes, great advice, thank you! We not only have Jazz owners viewing this thread (and the equivalent one on ClubJazz.org) but also Honda E, Honda HR-V and Honda CR-V owners who have been affected by the same failure too. Just goes to show that perseverance pays off in the end!
Have just become a victim of this in the Netherlands with my Jazz hybrid of 3 years and 6 months old with only 43,000 km. Dealer said he did his utmost to get some compensation from Honda and that they offered €1100 which apparently is the material cost ex VAT. I'm still up for €1300. I protested, and we're talking again on Monday but he gave me no real chance: "because I already tried hard". This video might be a good bargaining tool!
Yes, definitely! So sorry to hear this :-( In the UK, Honda is already starting to pay out FULLY for this fault. Please visit the Club Jazz forum (if you haven't already done so) to get more details as there's a specific thread on this issue. You'll find details in the previous comments below. Best of luck! Push hard and don't accept anything less than a cost free replacement and repair (as it's definitely a manufacturing fault that was there when the vehicle was produced!)
Thanks for commenting James! In fairness, new builds will not be affected by this issue. And, otherwise, the Jazz is reliable as borne out by our 2 year test over 30,000 miles: th-cam.com/video/sw9ctnYo7L4/w-d-xo.htmlsi=U8AGvfTnKtIbTq1C. We do feel, however, that Honda's customer support and dealership experience is only adequate. Even though Honda is a great brand, employees we encountered at several dealerships showed no passion whatsoever. Shame, as, from a design standpoint, there are some interesting products in the pipeline. Thanks again!
I was sending my honda jazz hybrid 2019 to do the service and they told me i had a product recall to replace. I saw it the price on the screen it was RM5k including the labour. I was shocked looking at the price but they say it was still under warranty but still thank nothing bad happened to me and now i gotta drive carefully while waiting for the part to arrive 😭
Thanks for this information. I will visit my Honda dealer and see what they say, although I’m not reassured since when I asked a sensible question about the hybrid battery air cooling the service receptionist gave me a totally erroneous story about the battery and told me it was water cooled. I was both upset and angry, although I didn’t let it show. He was hugely confident though, so I wonder if his confident ignorance was representative. This brake news is very very unsettling and Honda must do a recall, let’s see.
I have this problem. Car lit up and brakes didn't work properly with no warning. I have the car booked in with Honda but haven't been quoted a price yet.
My CRV Hybrid ( bought new in March 2019) has just suffered brake failure. Brayley Honda, dealer, have diagnosed Brake Pedal Feel Simulator failure. £2350 to supply and fit new part - when they can get it. They submitted a claim to Honda UK for goodwill. But no, as car is just over 5 years old, no goodwill from HUK. This surely must become a Europe recall at some point?
Sorry to hear this Michael. Did you recently have a service with a brake fluid change? Usually it happens after the 3rd service as brake fluid enters the simulator unit and kills the circuits. I see your car is a bit older, but we believe the Japanese recall did include CR-Vs going back to 2019. Logic would dictate a recall, yes, but seemingly - as when a failure occurs you are warned of the fault - this is not categorized as a safety issue. That's obviously not the case in Japan. When the part arrives is another point. Some Jazz owners have waited over a month - likely because in Japan they're still doing the recall for 500K vehicles. Hope you get it sorted soon. And definitely worth maybe taking this up with Honda directly (kick up a fuss saying it's the same fault that was publicized in the Telegraph article and more and more Jazz / HR-V / CR-V owners are experiencing it). Mentioning that you're discussing with CAB may also be useful. Technically if out of warranty - unless you can prove the fault existed at the time of sale - then it would be a gesture of good will. But still worth trying!
Many thanks for this. I have had a 5 year service plan with my dealer, and the last was carried out in March this year. I will ask when brake fluid was last changed. Are you CAB? What does it stand for? And yes, I’ve read the Telegraph article and will ask the author for further advice. I know my being well out of warranty is a disadvantage, but surely HUK can come up with goodwill. @@carxtras
@@michaelelwyn6541 The Citizen's Advice Bureau used to advise on how best to pursue such cases, especially if other owners were in a similar situation. I see that, today, they're referring users to the Motoring Ombudsman (see www.citizensadvice.org.uk/consumer/buying-or-repairing-a-car/motor-industry-associations/ ). I think going to Honda UK and giving specific examples of owners who received 40% goodwill gestures (there are some on ClubJazz for example) may help your cause. This is now a known fault with the Jazz / Honda e / Honda HR-V and CR-V. With Honda's UK market share where it is today, I'd have thought that every customer would count! So the better armed you are explaining your case, the more likely you'll be to get a good will contribution. Don't be fobbed off. It may be weeks of hassle, but you have a good case!
@@michaelelwyn6541 - Also check your documentation Michael as to whether you had a 5 year Service Plan - or a 5 Year Car Package (the difference being that the care package is 3 years + 2 years warranty). Some owners have previously been confused as to what they were sold.
driving down a country road, dashboard lit up, said stop but brake pedal wasn't working properly, put it into "b" mode on gearbox and the car slowly stopped, restart cleared it but sounds like the same problem, 2021 model, 12k miles, sooo disappointed with Honda for not recalling
I have just ordered a 2024 Jazz and as Honda have been aware of this issue for some time now can I assume that my car will come with the modified parts?
Philip - this seems to be an issue for earlier production models. For MY24 you should be fine - we believe Hitachi Astemo (which supplies the part) has made alterations to its manufacturing processes. Otherwise, the Jazz Mk4 is rock solid in terms of reliability. You should have no issues with it!
Yesterday our Jazz started flashing master brake warning along with no ABS, the brake pedal goes to the floor, after some persuading we got the AA to take it to marshall honda, will update when we learn more.
Very sorry to hear that :-( Is your Jazz still within warranty? These do sound like symptoms of the Brake Feel Simulator fault. Please let us know if you need further help. And feel free to subscribe if you haven't already ;-) The Clubjazz forum page is also a great resource on this topic and many others (with owners who have had this fault sharing their experiences of dealing with Honda UK). Fingers crossed it gets sorted quickly and to your satisfaction!
@@carxtras Thanks, fortunately my Dad extended the warranty last year at a cost of £300, it does very much seem like the brake simulator fault, will let you know what Marshall Honda say when they contact us, I would just like to ask about when warning messages are shown on the dash are they logged so that when they connect to a diagnostic device they can see those warnings?
@@toxlaximus3297 - Well done Dad :-) Yes, any fault with a specific module will be recorded in diagnostics. They should be able to tell quickly. The trouble - if any - is availability of replacement parts. If your Jazz will be off the road for an extended time (hopefully not) check with Honda UK about reimbursing car hire etc.
I bought a Jazz in September 2020. Sold it to my son and....... Just out of Warranty..... You guessed it. He's been off the road for 2 months and it cost two grand. I'd sold him mine as I bought another. So I guess mine will go in about 2 1/2 years. This is a disgrace.
I recently imported a recon Honda Fit Hybrid 2020 to Mauritius and came to know about this issue. Just learnt that this will cost me lots of money to fix this. Is there any chance that Honda will sort this issue in Mauritius or we'll have to fix this ourselves? It cost really a lot!
Brake failure and steering has happened to my 2020 Honda Jazz hybrid models - simulator module failure. I would like this to be a recall in Europe - this is only fair.
Oleg, the Japanese recall announcement in December did indeed include the Vezel (the HR-V's name in Asia): www.honda.co.jp/recall/auto/info/231208_683.html. That's no surprise given that the HR-V is exactly the same under the bonnet as the Jazz. No European announcement has yet been made, however. If you're having issues with the HR-V (and this particular part) then you should refer Honda to the recall - which was instigated as it was a "manufacturing fault". We'll reach out to Honda Europe and ask if a European recall is on the horizon. Stay tuned!
Very disappointing as people buy Honda for reliability. Relative had this fault in a 2020 model. Only had 20k miles on the clock. Fortunately covered under the approved used hondacare warranty. The cost of repairs was suggested to be around £3000 by the Honda dealer.
Thanks for your comments James! Very glad it was covered under warranty! And certainly it's concerning that, while a recall was issued in Japan, action has not yet been taken in Europe despite the mounting evidence. With such a sizeable outlay to repair, affected owners are rather unhappy with the inconsistency of treatment i.e. goodwill gestures of only 40% paid by Honda or, more recently, full costs covered after the story made the national press. Thanks again!
See: www.telegraph.co.uk/cars/advice/ask-the-expert-hondas-brake-system-failure-recall-in-japan/ and also clubjazz.org/forum/index.php?topic=16448.375 (not sure if you have to sign up to view but the Telegraph article is reproduced there too). Under the circumstances, as this is a manufacturing fault, we advise you to press Honda to repair free of charge. Otherwise, involve the Citizen's Advice Bureau / check other options for escalating. Hope this helps!
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I have had the problem on my 2020 CRV with 39000 miles. Got a quote for £2100 to repair. I think it’s really short sighted of Honda since when the fault occurs braking becomes almost nonexistent. The first death as a result will cost them more than a major recall.
It happened with my 2020 Honda E with 26,000km, which was already out of warranty. €1600 was paid to change the Brake Simultaor and I waited 2 months. The new part is already improved and with a different serial number.
Sorry to hear that you had that experience :-( Hang on to the e though. It's a great little car that will be a design classic in 15 years time (and by then you can probably update battery pack to solid state). You'll be the envy of everyone!
Would you share the part number? Especially important - what is the old part and new.
@@rafalkrasa Hi, it should be at 1:57 in the video. The part number may vary according to region, but we believe the UK and US part numbers given are correct. Thanks for commenting!
Thank you for this informative video! With your aid I was able to convince my Dutch Honda dealer that this was causing the problems I was having with my 'e'. They were able to exchange the faulty component under warranty and provided me with a replacement car while I waited for the part to arrive (roughly 3 weeks). Excellent service!
Fantastic news we're really happy for you! And your dealer service sounds excellent too. Rarely do dealers provide a replacement car for more than a week. So you did very well :-) Congratulations and thanks so much for the positive feedback. It really makes doing the channel worthwhile!
My 2020 CR-V Hybrid has just experienced this failure. Not quite 4 years old and ~50K miles. {Live in the US} I'm just now in the process of researching this issue and seeing the other instances of such a failure. Thank you for posting this.
Yes - I have a Honda Jazz 2020 model. Apparently many Honda Hybrid vehicles manufactured in 2020 have this fault. Thank goodness some publicity is becoming available.
Fingers crossed you'll be unaffected and enjoying what (for many others) is a largely faultless car (sticky wing mirrors aside that is). Really appreciate you commenting .-) Many thanks!
@@carxtras Unfortunately my Jazz Crosstar has been undrivable since 30th January 2024. I’m trying to get the Honda garage I bought it from to repair or replace free of charge as this fault occurred during manufacture. Very pleased to see this video - some backup at last 👍🏻
@@somethinginteresting2202 So sorry to hear that :-( Keep us informed please. We hope you get a proper resolution from Honda!
Honda UK & Honda Europe must make a formal statement & fully support existing owners of Mk4 Jazz and other models at risk of this manufacturing fault otherwise owners will not replace their cars with another Honda! DVLA must put pressure on Honda to do the honorable thing & recall cars as well as provide replacement cars if the fault occurs! Surely this is a legal requirement!
Honda Malaysia is calling for this particular recall. Mine, Jazz Hybrid 2019, is in the list. Excellent service, l’d say.
Why no recall in the UK for such an important part - Brakes for heaven;s sake!
I have a feeling it will come. But Honda are dealing with the Japanese market first. Hard to tell, apart from through the Honda e and Jazz forums, which models are affected. Potentially CR-Vs and Civics too, but only Honda currently knows the extent of the problem in the UK, Europe and elsewhere. In the US, they have another issue on their hands though, which is to do with Honda Sensing...
There should be a recall. Honda have been aware of the problem for some time now. I got a quote for £2100 to replace the unit. The car became neither use nor ornament. A class action needed?
I am affected by this problem as of this weekend, just 2 weeks after service on my Honda hybrid Jazz, 3 years old, 19000 miles and just out of warranty! Any advice welcome. I am being quoted just under 2k for repair but will try and fight this.
Our 2020 Jazz hybrid suffered this scary fault a week ago. Brakes worked after we turned engine off and on again but various warning signs about other things lit up. Took it just a few miles to our dealership and left it there. Had to get bus home! They are contacting Honda but say worst case scenario will be a £2,300 bill. Have read numerous comments on Honest John and now sent a polite but strongly worded email to customer support at Honda UK. Will also send letter to Jean-Marc Streng MD. Not that he will take any notice. Good job I have my wonderful little Smart! Although she is restricted in the luggage carrying area.
Lots of people on the owners forums starting to experience this failure. Nothing to do with mileage, more of an age related issue. 3.5 years approx. and it fails. The attitude of Honda UK has been appalling. My 72 EX Style still has 3 years of a 5 year warranty left, so hopefully if it happens to me it will be within the warranty period.
Many thanks for your comment! Yes, those Honda owners lucky enough to have received an extended 5 year warranty (this was a special offer a few years back) will be okay. If not, it would be helpful to know which VIN ranges are susceptible. But as Technics999 mentions, no official recall (as yet).
I’m in Georgia, USA, and I have been without my 2020 Honda crv hybrid for over two weeks now. I paid almost $3,000 to have the servo brake simulator sensor replaced along with a braking fluid exchange which the dealership said it needed. I got it back Thursday and Friday after work it lit up like a Christmas tree again with a couple new warning lights. It fine it insane that Honda wouldn’t pay for the part when I have found several articles with people having this same issue.
My 2020 Honda CRV Hybrid had multiple warning lights on starting, so was driving to Dealers to get it checked when the brakes ‘failed’ in rush hour traffic- so scary. Now I know about the extent of this manufacturers component failure !( brake simulator), and have lost all faith in Honda’s safety and reliability reputation, after owning four Hondas over 20 years. Surely there has to be an urgent recall in UK before someone gets hurt..
Replacement brake simulator to be replaced even though out of original warranty- I suspect dealerships now getting authorisation to try and handle this epidemic !
Hi Tom, the Dec 2023 recall in Japan (which covered over 500,000 vehicles DID include the CR-V although only a chassis number range was given - not the model year. But it may well have affected 2020 models: www.honda.co.jp/recall/auto/info/230331_661.html. If you have a similar chassis number then it may still be worth pursuing with Honda UK, especially as The Telegraph have pursued this topic with Honda. Interestingly, on Clubjazz.org most of those affected are RHD Honda Jazz owners (like Japan), not LHD vehicles. It may be that European owners are less inclined to join the group, or that sales are lower in mainland Europe. So we're trying to gather more information on why - if at all - there's a discrepancy between LHD and RDH. Also, we suspect that, manufacturing the part in large numbers just to cover the Japanese recall is why nothing has been done in Europe so far...Which is not great optics in itself! Feel feel to subscribe as we shall come back to this topic. And provide updates to owners here too. Thanks again Tom!
@@carxtras Thanks for your reply, and further information. Please feel free to share my post with other parties investigating this issue. Confirming my vehicle is a (UK) CR-V EX I Mmd Cvt, with only about 27k miles driven. Is Chassis number same as VIN please ? Will be contacting Honda Uk about this potentially lethal issue - any tips on best contact e-Mail to register complaint ? Telegraph contact ?
Tom - Alex Robbins was the motoring correspondent at the Telegraph who pursued this issue on behalf of a Honda Jazz owner. If you join the following forum: clubjazz.org/forum/index.php?topic=16448.375 it has a copy of the article (which is behind the Telegraph paywall otherwise) and an informative thread on the topic. Affected owners there may also be able to advise on the best Honda contact (I think one or two have even written directly to Jean-Marc Streng, who heads up the UK + European operation). Yes, chassis number is your VIN. Good luck Tom!
I was planning to purchase one of the 2019crv hybrids, but now I'll think twice about it.
Have a 70 plate Crv Hybrid (2020). Same issue. Dealer immediately knew what it was when we explained what happened (warning lights and loss of braking). Have extended warranty which will cover it which is great BUT still super annoying as a) convinced my wife to buy Honda given their great reliability record and B) this is definitely going to impact resale value. Don't think I'll buy another Honda anytime soon. Had Rav4 hybrid before and general ownership experience is better.
I had this problem in early April this year with my Jazz hybrid. The car was bought new in Sep 2020 and had done just 9000 miles when the fault occurred. As the car was about 6 months beyond the 3 year warranty I got no help at all from Honda initially. I had to pay for a recovery vehicle to take the car to a local Honda dealer as it was not safe to drive. I was informed it would be some weeks before they could obtain a replacement part and I could expect to pay over £2K for parts and labour to fix it. The dealer contacted Honda UK on my behalf and they initially offered to pay 40% of the cost of the part as a goodwill gesture. I did sone research online and discovered that this fault was affecting dozens of other owners of this model and there had been a recall in Japan. I emailed the MD of Honda UK, pointing out that this fault was due to a manufacturing error. As a result Honda eventually agreed to pay for the whole cost of repair, parts and labour although I was still out of pocket having had to hire a car during the period of over 3 weeks that the car was off the road.
Thank you for your detailed explanation! It seems Honda have come good in the end (albeit with you losing out on the car hire, unfortunately). But knowing how some manufacturers gaslight their customers in similar situations, I think this is a great result! As said, we really appreciate you adding this comment, as it seems a significant number of Jazz owners may find themselves in a similar situation in the near future. Otherwise, the Jazz Mk 4 is a very reliable car. Just a shame this part has issues and is extremely expensive to fix (not that customers should have to fork out for a manufacturing error). Hopefully a recall will be issued shortly.
Do you have the email address please?
Wow!, Critical information to know! I was about to bite the bullet on an e-Hybrid FIT! Now have to think twice about it!
Newly built ones should not have this problem. But if buying used, it's definitely a major consideration! Appreciate you watching and commenting!
Everybody should mail Honda, the more we mail, the more cases, the more changes they have to recall, like the 500k vehicles in Japan
Our Honda-e brake failed while driving , lucky to be able to stop without crashing.
Now Honda wants £2700 to repair. We have only done 9000 miles.
Honda has recalled all the cars affected by this issue in Japan but not in UK or Europe.
Does Honda value Japanese lives more than ours. We were about to replace our Q5 with a Honda - no way.
Sorry to hear this! Is this a new vehicle or a used one where you've done 9,000 miles since buying? We're presuming the latter as otherwise you should be covered by its warranty. The Daily Telegraph did pursue an owners' case with Honda UK and they then agreed to pay the cost of recovery in full. Sign up to the forum at Clubjazz.org if you want to see what has happened with other owners. And subscribe to this channel for follow-ups as we get updates from Honda. Best of luck!
I have recently come across this issue while looking at buying a Jazz hybrid. Not only am I disappointed at the brake failures, I am really shocked at Honda's attitude. This has completely put me off buying Honda.
My 2019 Hybrid CR-V had a brake servo failure. Had to wait 5 weeks for replacement part ! Luckily I had an extra paid for warranty but still had a battle with Honda UK for a courtesy car that I was entitled to.
Garage told me if I didn’t have the warranty it would be around 2k to repair.
Thanks for watching! Sounds like a good result in the end. Yes, dealing with Honda UK is really battling with Assurant / The Warranty Group AKA TWG Services Ltd who handle the administration on behalf of Honda in the UK. We're happy you still had coverage, although it's not surprising about your courtesy car issue, as their goal is to "limit the damage" in terms of how much is paid out. The less of a hit they take, the more money they make. Unfortunately, when farmed out in this way, loyal customers of a particular brand - if treated badly - will take their business elsewhere. Just glad you got it sorted!
The Honda Jazz I purchased in November 2020 has just had exactly this issue. It's at the Western Honda in Edinburgh who advised me yesterday that the repair would cost over £1900. They have reached out for a goodwill gesture from Honda but this is not good enough. I have heard of another UK Honda owner emailing the MD of Honda about this issue and receiving full compensation. I would advise that we all do the same. If they receive enough complaints about this manufacturing issue, they should be pushed to do a full recall of these models.
Many thanks for your comments Abigail! In other feedback below we've included a link to the Clubjazz forum. There's a specific thread on that forum where a couple of owners have now had a positive response from Honda UK to the effect that a repair will be done FOC even though just outside of warranty. I would cite those cases - and also the recent Telegraph article to your dealer / Honda UK - and simply ask what the difference is between those cases and yours. More than anything else, the discrepancy between owners having to / or have paid vs. those who receiving the FOC fix is the most annoying factor. And having to pay so much - when it's clearly a manufacturing fault - falls short of Honda's high standards. So best of luck and let us know the outcome if you have a chance!
@@carxtras Just an update on this - I wrote an email to Honda's customer relations and the MD last week citing all this, and received a phone call today to let me know that Honda would cover the entire cost of the repair, both the part itself and the labour. Success! I would advise everyone experiencing the same issue to go through the same process, though it's a hassle it's saved me a huge expense.
@@abigailsalvesen817 - Fabulous result Abigail! Well done! Yes, great advice, thank you! We not only have Jazz owners viewing this thread (and the equivalent one on ClubJazz.org) but also Honda E, Honda HR-V and Honda CR-V owners who have been affected by the same failure too. Just goes to show that perseverance pays off in the end!
Have just become a victim of this in the Netherlands with my Jazz hybrid of 3 years and 6 months old with only 43,000 km. Dealer said he did his utmost to get some compensation from Honda and that they offered €1100 which apparently is the material cost ex VAT. I'm still up for €1300. I protested, and we're talking again on Monday but he gave me no real chance: "because I already tried hard". This video might be a good bargaining tool!
Yes, definitely! So sorry to hear this :-( In the UK, Honda is already starting to pay out FULLY for this fault. Please visit the Club Jazz forum (if you haven't already done so) to get more details as there's a specific thread on this issue. You'll find details in the previous comments below. Best of luck! Push hard and don't accept anything less than a cost free replacement and repair (as it's definitely a manufacturing fault that was there when the vehicle was produced!)
Thank you for this video, I was thinking of buying a Honda Jazz in the near future, but there is no chance of that now.
Thanks for commenting James! In fairness, new builds will not be affected by this issue. And, otherwise, the Jazz is reliable as borne out by our 2 year test over 30,000 miles: th-cam.com/video/sw9ctnYo7L4/w-d-xo.htmlsi=U8AGvfTnKtIbTq1C. We do feel, however, that Honda's customer support and dealership experience is only adequate. Even though Honda is a great brand, employees we encountered at several dealerships showed no passion whatsoever. Shame, as, from a design standpoint, there are some interesting products in the pipeline. Thanks again!
I was sending my honda jazz hybrid 2019 to do the service and they told me i had a product recall to replace. I saw it the price on the screen it was RM5k including the labour. I was shocked looking at the price but they say it was still under warranty but still thank nothing bad happened to me and now i gotta drive carefully while waiting for the part to arrive 😭
Thanks for this information. I will visit my Honda dealer and see what they say, although I’m not reassured since when I asked a sensible question about the hybrid battery air cooling the service receptionist gave me a totally erroneous story about the battery and told me it was water cooled. I was both upset and angry, although I didn’t let it show. He was hugely confident though, so I wonder if his confident ignorance was representative. This brake news is very very unsettling and Honda must do a recall, let’s see.
I have this problem. Car lit up and brakes didn't work properly with no warning. I have the car booked in with Honda but haven't been quoted a price yet.
My CRV Hybrid ( bought new in March 2019) has just suffered brake failure. Brayley Honda, dealer, have diagnosed Brake Pedal Feel Simulator failure. £2350 to supply and fit new part - when they can get it. They submitted a claim to Honda UK for goodwill. But no, as car is just over 5 years old, no goodwill from HUK. This surely must become a Europe recall at some point?
Sorry to hear this Michael. Did you recently have a service with a brake fluid change? Usually it happens after the 3rd service as brake fluid enters the simulator unit and kills the circuits. I see your car is a bit older, but we believe the Japanese recall did include CR-Vs going back to 2019. Logic would dictate a recall, yes, but seemingly - as when a failure occurs you are warned of the fault - this is not categorized as a safety issue. That's obviously not the case in Japan. When the part arrives is another point. Some Jazz owners have waited over a month - likely because in Japan they're still doing the recall for 500K vehicles. Hope you get it sorted soon. And definitely worth maybe taking this up with Honda directly (kick up a fuss saying it's the same fault that was publicized in the Telegraph article and more and more Jazz / HR-V / CR-V owners are experiencing it). Mentioning that you're discussing with CAB may also be useful. Technically if out of warranty - unless you can prove the fault existed at the time of sale - then it would be a gesture of good will. But still worth trying!
Many thanks for this. I have had a 5 year service plan with my dealer, and the last was carried out in March this year. I will ask when brake fluid was last changed. Are you CAB? What does it stand for? And yes, I’ve read the Telegraph article and will ask the author for further advice. I know my being well out of warranty is a disadvantage, but surely HUK can come up with goodwill. @@carxtras
@@michaelelwyn6541 The Citizen's Advice Bureau used to advise on how best to pursue such cases, especially if other owners were in a similar situation. I see that, today, they're referring users to the Motoring Ombudsman (see www.citizensadvice.org.uk/consumer/buying-or-repairing-a-car/motor-industry-associations/ ). I think going to Honda UK and giving specific examples of owners who received 40% goodwill gestures (there are some on ClubJazz for example) may help your cause. This is now a known fault with the Jazz / Honda e / Honda HR-V and CR-V. With Honda's UK market share where it is today, I'd have thought that every customer would count! So the better armed you are explaining your case, the more likely you'll be to get a good will contribution. Don't be fobbed off. It may be weeks of hassle, but you have a good case!
@@michaelelwyn6541 - Also check your documentation Michael as to whether you had a 5 year Service Plan - or a 5 Year Car Package (the difference being that the care package is 3 years + 2 years warranty). Some owners have previously been confused as to what they were sold.
Brilliant advice. Thank you.@@carxtras
driving down a country road, dashboard lit up, said stop but brake pedal wasn't working properly, put it into "b" mode on gearbox and the car slowly stopped, restart cleared it but sounds like the same problem, 2021 model, 12k miles, sooo disappointed with Honda for not recalling
I have just ordered a 2024 Jazz and as Honda have been aware of this issue for some time now can I assume that my car will come with the modified parts?
Philip - this seems to be an issue for earlier production models. For MY24 you should be fine - we believe Hitachi Astemo (which supplies the part) has made alterations to its manufacturing processes. Otherwise, the Jazz Mk4 is rock solid in terms of reliability. You should have no issues with it!
@@carxtras Thanks.
Yesterday our Jazz started flashing master brake warning along with no ABS, the brake pedal goes to the floor, after some persuading we got the AA to take it to marshall honda, will update when we learn more.
Very sorry to hear that :-( Is your Jazz still within warranty? These do sound like symptoms of the Brake Feel Simulator fault. Please let us know if you need further help. And feel free to subscribe if you haven't already ;-) The Clubjazz forum page is also a great resource on this topic and many others (with owners who have had this fault sharing their experiences of dealing with Honda UK). Fingers crossed it gets sorted quickly and to your satisfaction!
@@carxtras Thanks, fortunately my Dad extended the warranty last year at a cost of £300, it does very much seem like the brake simulator fault, will let you know what Marshall Honda say when they contact us, I would just like to ask about when warning messages are shown on the dash are they logged so that when they connect to a diagnostic device they can see those warnings?
@@toxlaximus3297 - Well done Dad :-) Yes, any fault with a specific module will be recorded in diagnostics. They should be able to tell quickly. The trouble - if any - is availability of replacement parts. If your Jazz will be off the road for an extended time (hopefully not) check with Honda UK about reimbursing car hire etc.
I bought a Jazz in September 2020. Sold it to my son and....... Just out of Warranty..... You guessed it. He's been off the road for 2 months and it cost two grand.
I'd sold him mine as I bought another. So I guess mine will go in about 2 1/2 years.
This is a disgrace.
I recently imported a recon Honda Fit Hybrid 2020 to Mauritius and came to know about this issue. Just learnt that this will cost me lots of money to fix this. Is there any chance that Honda will sort this issue in Mauritius or we'll have to fix this ourselves? It cost really a lot!
I had bought the Honda Jazz in Sep 2020. the Brake pedal sensor failed on Jan 2023. Is the replacement with the same issue of the previous?
Brake failure and steering has happened to my 2020 Honda Jazz hybrid models - simulator module failure. I would like this to be a recall in Europe - this is only fair.
Any information for such failures for HR-V 2022 model year (Europe hybrid version) ?
Oleg, the Japanese recall announcement in December did indeed include the Vezel (the HR-V's name in Asia): www.honda.co.jp/recall/auto/info/231208_683.html. That's no surprise given that the HR-V is exactly the same under the bonnet as the Jazz. No European announcement has yet been made, however. If you're having issues with the HR-V (and this particular part) then you should refer Honda to the recall - which was instigated as it was a "manufacturing fault". We'll reach out to Honda Europe and ask if a European recall is on the horizon. Stay tuned!
Very disappointing as people buy Honda for reliability. Relative had this fault in a 2020 model. Only had 20k miles on the clock. Fortunately covered under the approved used hondacare warranty. The cost of repairs was suggested to be around £3000 by the Honda dealer.
Thanks for your comments James! Very glad it was covered under warranty! And certainly it's concerning that, while a recall was issued in Japan, action has not yet been taken in Europe despite the mounting evidence. With such a sizeable outlay to repair, affected owners are rather unhappy with the inconsistency of treatment i.e. goodwill gestures of only 40% paid by Honda or, more recently, full costs covered after the story made the national press. Thanks again!
This just happened on our 2021 CRV Hybrid Touring. 26K miles, just out of warranty
Ouchhh 😅
We bought the car new , it’s 3 years and 6 months . They also changed the battery costing £225.
See: www.telegraph.co.uk/cars/advice/ask-the-expert-hondas-brake-system-failure-recall-in-japan/ and also clubjazz.org/forum/index.php?topic=16448.375 (not sure if you have to sign up to view but the Telegraph article is reproduced there too). Under the circumstances, as this is a manufacturing fault, we advise you to press Honda to repair free of charge. Otherwise, involve the Citizen's Advice Bureau / check other options for escalating. Hope this helps!
Got servo brake failure in Honda Vezel RS year 2020 with mileage 40,000 KM
my japanese insight 2020 has 40xxxkm ...still no problem
I am sri lanka . Got issue with my honda vezzel RS 2018 just at 70000km.
Anything made during the COVID have problem.
Definitely just a 5 year service plan.