never use public wifi. there are scamsters out there who will name their private network almost identical to that of the public wifi to feel like it's the official public wifi while it's not. This type of scam is very common so please stay clear of such unscupulous tactics by scammers.
Air Canada screwed up. Josh visits the Air Canada headquarters. Decides to give them another chance. Gets UPGRADED at the gate. Why am I not surprised 😂😂
NOTHING SCARES CORPORATIONS MORE THAN BAD REVIEWS. Especially with videos on TH-cam. If you tell them you’re a vlogger, management will actually go out of their way to treat you better. Remember the reviewer on Oceans’ 13 and how Al Pacino treated him because he wanted the 5 diamond award?
I don't think this is a true "redemption" story. Would all passengers be treated to an upgrade if they are not youtuber? I think it would have been a better video if you flew and the crew and ground staff were informed in exactly the same way as before.
@@TheByard yea, but there many reasons where Air Canada can ruin one passengers flight. Like we got premium economy, we got down graded, they only give free water, and not upgrade us the next flight. Even though we payed for it, at least they could of get us on premium economy at our next ride . ;(. I really think the government airline Air Canada was a thousand times more better then the privatized. Everyone was so nice, and the seats were good for that time.
@@mubassirzaman7202 Air Canada should have reimbursed the difference in price of the premium to economy in some way. State run companies mostly run at a loss and that's why they privatized companies in the UK like BOAC/BA, British Railways etc. There also appeared to be a don't care attitude with the workforce with union backing them up. Many city and county councils now use contractors to carry out road repairs and garbage collection once done by council employees, over manning was a big cause in non profit making or even just breaking even. I have flown many airlines both on business and pleasure, some in the same airline in a week and one would be good the other terrible. I tended to shy away from that airline where I could. I have a complain with my wallet attitude.
Of course they upgraded you , can you imagine the briefing the crew would have been given before the flight. I wonder if poor David is still a cabin manager
He probably got moved to flights with less public exposure. Like flying drilling crews into the attic or something. There is no way he could do that much damage to the company’s public image and not be censured in some way.
He probably got promoted. It took him FOUR hours in a confined flight cabin to actually approach him and apologize. He was probably told to apologize right away but he stamped his wittle feet and said NO..... and that was ok..... because it is Air Canada.....
Hey Josh, I admire your genuine review. Your videos shows both the good, bad and ugly side of your flight experience. Keep up the realistic and fantastic review. It gives me more bravery to improve my vlogs. Cheers and safe travels as always!
I felt bad when you were mistreated, but at least AC tried hard to make up: Business upgrade, Crew rest tour and personal card. They handled this well, glad to see that.
That’s why he stated in the beginning that “this is not an authentic service review.” He was well aware that they were well aware and was ready to “take it with a grain of salt.”
I see a lot of people making the point that he was treated better on the second trip because he was a TH-camr, that anyone else would not have had the same experience, and therefore the experience was not authentic. However, Josh never hid the fact that he would be videoing his first experience. He announced his presence to the airline and even the pilots knew him and greeted him. His status as a TH-camr was what led to the poor treatment in the first place. I think this video did a good job of showing how AC remediate its mistake in how it handled a known TH-camr being onboard.
It was a good gesture to upgrade you to the business class product, which is very nice and complete by the looks of it. However, that still leaves you in a position to revisit your original mission, namely reviewing the economy counterpart. ATTENTION Air Canada management: you're not just the flag carrier (a revocable privilege; not a right) for our nearly 10 million square kilometre country. In many cases, you are the first piece of Canada international travellers experience abroad. In short, you are our air transport ambassador to the world (re-read that until YOU REALLY GET IT). Therefore, your economy class fixings, which I understand have deteriorated somewhat in recent years, should be over-the-top, and certainly comparable, if not better, than those of the flag carrier of the puny city state of Singapore (no disrespect to Singaporeans). There's no excuse for the current status quo. If you didn't cut corners in this area, you would never be concerned to show off your low end cabin product to any TH-camr. Moreover, the world would clammer to use your service on trans-oceanic routes whenever possible (assuming little or no price difference with other carriers). Remember. You only have ONE SHOT to make a good, lasting first impression. Stop short-selling Canada. We design and build the BEST single aisle jetliner in the world (CS 100/300 aka A220-100/A220-300). There's no reason why we can't also provide the BEST air transport experience on international routes.
I have travelled Air Canada for years and always found them good. Kind and professional crews and great food. Sorry you hit a bad experience. I am glad you got to see the quality of their service on this flight. Looking forward to your next review.
Why are we constantly asking if Air Canada redeemed themselves? This is a sleeze bag airline and should not be flying. And worst of all why is the public forced to pay for them in their taxes?
@@issybella2056 Air Canada has been voted best airline in north America is is internationally recognized. Canada is also an aerospace manufacturer (Bombardier) leader. You have no clue what you're on about.
Hello Josh. I am glad AC got a chance to redeem themselves. What I am concerned is that if something like this could happen to you, what the plight would be for an ordinary traveller? They asked you for another chance considering you know someone in AC (even though he is in Revenue), we would not get such a chance, right?
Great review Josh, as always! However felt like you are filtering a bit like there is still tension. You much more relaxed and natural in most of your other reviews. But still nice from Air Canada giving you a second chance. That’s how it’s always should be! Airlines can mostly improve by getting reviews and opinions of their costumers. Well done and keep it up! ✌️
All that extra service he gets from AC because he's an influential vlogger is great, but does nothing for the average pax in cattle class. He said it himself -take everything in this video with a pinch of salt.
Jaqu J, you obviously misunderstood. Have you even seen part 1 of this, where he got threatened by the AC chief purser? The experience of other passengers has zero to do with my comment.
@@robyoungquist5803 Yessss! I already unsubscribed to his channel. It didn't help to a passenger. It's obviously sponsored by the airline that's why it's biased review.
I’m glad you were made welcome on this flight Josh. The last video upset me because no one deserves to be treated like you were, especially as you were on your own. RgY 👍💯💙
I'd never have given them another chance. What happened last time shouldn't even be allowed to happen once and the cabin manager and all the staff who turned their backs on you should be fired. They really can't take back what they did to you.
Great two part series. Great job Air Canada on responding to this. Being a former business traveler, I learned one person or experience doesn’t necessarily reflect an airline. I would test it more than once.
The sad thing is that not everyone is like you and receives such gracious response. Air Canada doesn't treat everyone like you. I have seen a steady decline in service and only form-letter response when it is brought to their attention.
I was to get on Air Canada flight and was using a rollator. When I arrived at the special area for AC, the service person told me to go to the regular line. I said that I have always done this since I had to use aids for walking. When I went to the regular line to check in, the service person said what are you doing here , you should be in special service. I told her I had gone there and been told to come here. The service person told me that wasn’t right and actually took the time to call a supervisor. The supervisor told the person who was talking care of me to upgrade the whole party and they held the aircraft to put more first class stuff on board. The supervisor came on the plane to apologize again. We were well taken care of for the flight.
Really enjoyed this review. It’s cool to see Air Canada try to redeem themselves too. The angry man may have had a bad day perhaps, but should never make a paying customer feel the way you were made to feel i the previous flight. Crew rest review was cool too 😎
Air canada finally sorted out with u josh .. cool honest review , good one . This flight looked comfortable for u . Great video. Keep up with your good works . And nice choice of local wine 🍷.
Great flight Report. I’m glad the this experience was so much better. The crew rest area on the plane is huge. I’ve seen the rest area on a B747-400 once and it was very small, but the B777 is almost like another cabin! ✈️
In my opinion Air Canada is a decent business class product but is simply poor for an average traveler in economy. Their international catering standards lack creativity, quantity and quality. For so long as Air Canada keeps servicing small meals and banana bread as a pre arrival 'breakfast' on international flights I'll consider them poor and not at par for a 4 star rating unfortunately. Lack of adequate catering is what always ruins my flight experience when flying Air Canada
I had that exact same issue with the screen on an AC 777 SYD-YVR. I got the steward to reset the system for me and it fixed it. I totally understand how it was hard for you to sleep, that is a big bright screen!
I know this is 3 years after the fact, but the asparagus you described was canned. That is why it was so soft. I'm glad you had a better experience on your return flight.
The combination of your two flights with Air Canada is the true Air Canada experience. They are not consistent. Some crews are outstanding and some are rude and petty. For me I’d say half my trips with Air Canada are good. One of my most terrifying was when I was flying home from Vancouver and just after take off I hear really loud banging coming from the area by the door. It was an alarming sound that I had never heard on an airplane before. I asked a flight attendant what was going on and she said that one of her male counterparts got into a fight shortly before takeoff and he was punching the door... while we were flying over the Rocky Mountains. I am pretty sure you’re probably not supposed to punch the door while in flight. This was the one time I wished an airline employee had lied to me. Another time I was sending my mother to Sydney, Nova Scotia. It costs more to fly to Sydney then it does to Halifax but I didn’t want my mother to drive. They landed in Halifax instead and told her too bad, no credit, no rebooking on another flight they seem to have thought that they had brought her close enough to her destination. They dumped my elderly mother in a different city at 1am. Sometimes I feel like a hitchhiker even though I’ve paid thousands of dollars. That’s the airline that represents our country. There is nothing we can do about it and they know it.
"There is nothing we can do about it and they know it" I would say until the airline remains profitable. At Alitalia lot of people tough the same during the good years, now look how it is: always on the edge, changing CEOs, managers, partners, asking for government aid every few years. So I suggest to canadians to not let your national airline get to the level where you all become unintentional customers of AirCanada with your taxes, or just because you don't have any better option.
Good for you for sharing these experiences with people. I'm glad your second experience with Air Canada Was better after that disastrous first experience!
I’m glad Air Canada redeemed themselves. What happened to you should never happen to anybody! Also good on them for upgrading you to Business. Nice, honest review as always. Thanks Josh!❤️👍✈️
I am happy you enjoyed your second experience with Air Canada. I am pleased that you found the amenities, service and food to your liking. The 777 is a newer Aircraft at the high end. They have started to introduce the A-220 on the shorter routes and perhaps that may be of interest in the future. As a Country Canada supported Bombardier as a Company but we never purchased the CS -300. When Airbus purchased the product we have the A-220.
I love your honest review. I am a immigrant to Canada and so proud to be Canadian. So if it has Canada in the name I'm sold. Unfortunately travel is not always easy, as you often say in your reviews. There are hick-ups. But our last 4 AC flights have been a night mare of epic proportion costing us out of pocket, aggravation and complete distrust of AC. We actually avoid AC unless there is no other option. I would love to share my wife and I experiences. We do not have your clout. But off public site, I have no need to bash AC publicly with details on a open form
Josh. You taught them a good lesson to Air Canada and try to teach lessons to other airlines also. Who do misbehave or ignore and threaten their passengers on board the aircraft. We support you for your efforts and your mission.
As a Canadian, I'm so glad that you had a more positive experience. Given your first experience, you should have been given some especially good service. It's hard to get a take on how it is to fly Air Canada for a regular customer. I hope you get that chance again. I do hope you can completely recover from that traumatic experience of essentially being bullied. Good to hear you got wonderful service from some staff - I am so thankful for those kinds of service people whenever I encounter them. Happy, safe travels, Josh. Thank you for your fair & honest reviews.
I flew Air Canada , Dublin- Vancouver , on to Ottawa and then Toronto - Dublin late August. Economy in extra leg room seat 31c and was very happy with everything , maybe nit that was close to loo but plenty of leg room !! I’m 190 cm so need it ! even offered a breakfast upgrade on first flt .
Because of the situation I can tell the difference between this video and your others. It must have been very hard for you to do this. You are more direct in your actions and words. I hope you understand what I’m trying to say. Great job! ❤
You are quite a nice man. Another chance is of course a nice way of saying you forgive them , but I can't say forget . Instead , you learned from your experiences ... Keep safe and smile.... Always have a big heart 😊😊😊
Hi Josh im from Malaysia all though i didnt ride with air canada but after u gave them another good oportunity to redeem themselves i really looked forward to ride with them , thanks for the honest review Josh. Good content and keep up the great work ;)
You’re not the first TH-camr to be abused by Air Canada. As an avgeek and Canadian, I’m horrified and disappointed, but not at all surprised. I have my share of horror stories with this airline, more than all other airlines combined - last week being the most recent. Next week, I’ll be travelling to Europe again with AC (I try to avoid the airline if possible) and for my own protection will have a personal camera to capture my interactions with staff. It’s no way for people to have to travel. The planes are beautiful, but overall, the airport and cabin staff are abysmally brutal.
Now that’s more like it, I’m glad you got treated well second time round looked a really good flight, maybe a bit of duct tape and a piece of card for the screen to stop the sleep interruption, Bless you brilliant videos you are a kind soul.
Air Canada only are being nice because you shamed them online. They haven’t redeemed themselves at all. It’s not an unbiased review because they knew you were coming , told the crew you can film so it isn’t the same experience you would get if it was a passenger who they weren’t aware had an online audience of 100s of thousands. You got upgraded because they knew who you were. So this video is so pointless? It’s so unhonest and not a true reflection of air Canada’s service. They treated you awfully before they knew who you were and now they are trying to pull themselves out of the mud. Truly shocking
If someone is willing to do all this, I highly doubt they not even at least not trying to redeem themseleves, if they really don't redeem themselves, it means they won't even want to let him on board
Amazing how *airline unions* have ruined the in-flight experience. Ever notice that countries with zero union presence (Singapore, Qatar) have objectively better experience because the staff are always on their best behavior and not *complacent* unlike the US and Canada?
I’m glad AC made it up to you. Any incident involving a passenger whether they are a TH-cam influencer or not should be addressed by the airline in a positive manner like how they tried to make it up to you.
Well yes they did redeem themselves - as for the upgrade, that's a way to apologise and show they mean it, so it's not too bad. The meal looked really excellent - I have not flown with AC but having had many flights with EK business, I really enjoy some of the "airline steaks"... it is very nice to have a decent meal aboard... but it is something that is currently not as well served as it was before C19. Glad they did well, I have heard very varied reports about this airline, so it's good that we got to see both sides of the issue.
Their product in all classes is consistent and one of the better products out there. London base staff did not perform in your prior trip. Upgrade or no upgrade, much better and more consistent than other North American airlines.
You sure got the VIP treatment to try to make up for their previous behaviour. It’s probably not a true representation of their service though, as you said. It would be more accurate to see how they treated the grotty passenger in economy.
Air Canada is really amazing. But they don't have WiFi on 787 Dreamliner fleet. I traveled from ZRH to YYZ on 787 but was not having WiFi. Apart from that AC was just a wonderful experience.
That was bribery at it best to get a good review. April 2017; CA from Heathrow to Toronto Pearson Airport, I was sitting behind a young mother with her baby. She asked for a baby extended seat belt but was told that it was not necessary to buckle down her baby together with her during took off. Also refused to provide her with one during turbulence at her request.
Might have to be because of SOP (Standard Operational Procedures) usually in the US atleast the baby cannot be held by the seatbelt, since the seatbelt is for the adult and the adult provides protection for the child
I'm thinking the manager from the first flight may have been called to have a talk with the captain after getting a message in flight from Air Canada management. I wonder if he kept that position afterwards.
Great channel. Please keep up the great work. I have personally flown with Air Canada a number of times and have always been happy with the service. I would love to see you do a review of Sunwing lol
It certainly was a massive improvement and was a nice product. Things do stick with me in my head so not sure I would ever feel the same about an airline but they have made an effort so fair play to them , great video josh and keep smiling fella 👍🇬🇧
I fly a lot because I have worked for a cruise line for 24 years. My home is Vancouver so I use Air Canada a lot. Because I am a 4 stripe officer, the company pays for premium economy but I pay for the upgrade to business class. I have always been treated very well and have no complaints about the service. I am 6 foot 4 and the leg room for sleeping is great. The one price for internet is great but I just pay with points so it's not out of pocket. I like that they ask if you want to be woken up for breakfast. My only complaint is that all salads etc have olive oil dressing and I hate the stuff. Sometimes I leave half my meal. Also I am allergic to chocolate. I guess I am spoiled because on the ship I can have a burger and fries with a strawberry milkshake. Sometimes you don't want a fancy meal but just comfort food. I am sorry about your first experience on Air Canada. I know that catching a ship in different places in the world certainly exposes you to different experiences but I would say by far my experiences have been good. I cannot help but compare the service on the ship to the flight. Cruise lines are not unionized environments and I know we treat our crews really well. But we do not tolerate anything but the best from them. Lackluster employees do not last.
Glad they came through. They’re usually very good and in many respects Canadians to crap on them a lot. Havjng travelled a lot around the world, AC is the best airline in North America, maybe on par with Delta. Relative to AA and UA - hands down AC is better.
I will never use Air Canada. I will not pay to get a lottery ticket that could put myself in a flight with a psychopat cabin crew manager. There are other alternatives.
For some reason this makes me think of those old comedy schetches in the UK where anytime someone brings out their American Express Gold Card the lady behind the desk lifts up her blouse and flashes her knockers and says something like i hope everything is to you satisfaction sir😊
I don’t understand why everybody is scoffing at the VIP treatment. This is what you’re SUPPOSED to do in a service recovery; you do everything you can to get the customer back. Yes, the next time you fly with them, chances are you won’t get the VIP treatment but you’re back and that’s what the company wants. I used to work in a major hotel chain and anytime we received a nasty review, the front office manager would personally reach out and throw everything but the kitchen sink just to get them to come back.
Air Canada shouldn't have to "redeem" themselves. It should be straight consistent professionalism for everyone every Single time without question! Unfortunately, that is not the case and it takes a video review revealing them for them to break out the bells and whistles. Sad!
Great vlogs but I am sad that you could not review the economy class flight because of the incident. I usually do not like most Air Canada flight in economy because of high density on some 777. Seat are less large, the tray and screen smaller and the alley smaller.. I did YYZ-HKG on an AC 777-233LR model and then HKG-BKK on a Cathay 777-267 model and there is a huge difference in comfort. even if the Cathay plane was 10 years older. THanks
Nice update. Watched the original as well. Was drawn to the first installment by the London to Toronto trip. I thought, well I've done that trip a lot, so let's watch this. In less than a minute, I was like, oh, London ENGLAND, not London ONTARIO. My bad, but it gave me a chuckle. :)
I worked in sales and my experience is Canadians are incredibly rude, and along the lines of what you experienced. There is this phony impression that Canada is this super friendly, all for human rights nation. Imo I believe that to be false, especially throughout Covid. I also had a friend that worked for air Canada and always tells me the horror stories of how rude they are just because she was an American (from Alaska) working for a Canadian company. Sorry you had to deal with all of this.
:))) messed up how you had to talk about the product when the cabin crew was passing by! You could read the lack of comfort in your voice and on your face ( nervous smile)! :))
This is different from the Malaysia 'second chance' video because Josh choose to pay for his upgrade and he was not comparing like-for-like, so I have no idea if the service has improved. Here, in this video, he didn't pay for his upgrade and the company wanted to showcase the best of what they offer to show how atypical his previous experience was and as an apology, which i like. Things can and do go wrong, but how they are redeemed is important and I find this reassuring. x
Hi, Josh. Your interactions with Air Canada were very interesting. The only thing is that incident should have never happened. If I was the Purser on the first Air Canada flight, I would have been delighted to have you aboard. Then, my immediate supervervisor could see for himself what a good job that I was doing. By the way, I am trying to figure out your accent. Where are you from?
As a Canadian I’m sorry our wine didn’t meet your standards as a Riesling or Spätburgunder would. I’ll also have a word with the Asparagus farmer when I see him next.
i've traveled internationally for past 25 years. Been on Air Canada, Singapore, United, Delta, Cathay, China, Air China, ANA, Korean Air, Vietnam, British Airways, EVA, Lufthans, KLM, China Eastern, Qantas, totally 3 million miles + on Star Alliance and Skyteam.....In my opinion, the service always depends on the crew. When you enter with cameras, the smart airlines of course will treat you better than others. I think a better review is if you fly anonymously and film secretly when possible. Additionally, in asia, when you are caucasian, the service is immediately better, i.e. Cathay, EVA, Singapore...... This is just the culture in Asia, in my opinion.
Since I only film out the window, I always get left alone. My experiences with Air Canada were great, for economy class anyway. I have to say that the cabin crew on that particular set of flights was very nice and well-mannered. I've only ever flown the Dallas/Fort Worth to Vancouver and the Vancouver to Beijing routes.
He didn't even have time to start filming (after asking permisson beforehand) on the first flight before crew started to theraten to confiscate his camera. So crew didn't even know what he was planning to film yet
Noone EVER gets upgraded to business class on an Air Canada flight. They are not known for being nice like this. I'm glad they are at least trying though. They couldn't leave it the way they did. It made us look like an under developed or corrupt country.
@@男性の足 TBF, most of the Asian carriers - and *ALL* Middle Eastern carriers - are *government-owned enterprises.* They have real incentive to make the service excellent and justified, because otherwise people think their country is bad. Save for Air India because it's like Modi wants it as dead as Jet Airways and couldn't be assed to save it.
Not really. You want to pain an entire group due to the actions of incredibly select individuals? Ironic considering you no doubt come from a country in which this occurs and you probably oppose...
Paolo Ariedo hardly, it’s because some airlines really prioritise customer service, the Asian carriers and Middle East did this to get customers, now look at the European and American carriers, their service will never match theirs, sure I will fly BA, Virgin etc but I will always know that on Qatar the service will be exemplary as that’s how they are trained.
I am a Canadian and I avoid Air Canada whenever I can. I have just had some of my worst experiences with them. Because of the name they sound like a flag carrier but they are a public listed company with a somewhat insane union.
Get your free month by using my link: nordvpn.com/josh and the Promo Code: Josh
Is it possible to watch US Netflix content with the VPN from Asia?
@@socielledstance I have Freedome VPN in Thailand, can not use Netflix with it
Pls fly jazeera airways
:) :) :)
never use public wifi. there are scamsters out there who will name their private network almost identical to that of the public wifi to feel like it's the official public wifi while it's not. This type of scam is very common so please stay clear of such unscupulous tactics by scammers.
Air Canada screwed up. Josh visits the Air Canada headquarters. Decides to give them another chance.
Gets UPGRADED at the gate. Why am I not surprised 😂😂
Lol
Oh hey love your videos as wel 👋 and yeah right? I also thought like yeah thats really absolutly not on purpose 🤨
Damage Control on steroids.......as soon you are off that flight they are back to being absolutely horrible!!
SURPRISE SURPRISE 😑
NOTHING SCARES CORPORATIONS MORE THAN BAD REVIEWS. Especially with videos on TH-cam.
If you tell them you’re a vlogger, management will actually go out of their way to treat you better.
Remember the reviewer on Oceans’ 13 and how Al Pacino treated him because he wanted the 5 diamond award?
I don't think this is a true "redemption" story. Would all passengers be treated to an upgrade if they are not youtuber? I think it would have been a better video if you flew and the crew and ground staff were informed in exactly the same way as before.
Onestly if a passenger complains air canada do there best To satisfaid them
But being a TH-camr caused the problem with the purser in the first place.
@@TheByard yea, but there many reasons where Air Canada can ruin one passengers flight. Like we got premium economy, we got down graded, they only give free water, and not upgrade us the next flight. Even though we payed for it, at least they could of get us on premium economy at our next ride . ;(. I really think the government airline Air Canada was a thousand times more better then the privatized. Everyone was so nice, and the seats were good for that time.
@@mubassirzaman7202 Air Canada should have reimbursed the difference in price of the premium to economy in some way.
State run companies mostly run at a loss and that's why they privatized companies in the UK like BOAC/BA, British Railways etc. There also appeared to be a don't care attitude with the workforce with union backing them up. Many city and county councils now use contractors to carry out road repairs and garbage collection once done by council employees, over manning was a big cause in non profit making or even just breaking even.
I have flown many airlines both on business and pleasure, some in the same airline in a week and one would be good the other terrible. I tended to shy away from that airline where I could. I have a complain with my wallet attitude.
@@TheByard yea, but did they need to change their service of being not nice, and bad service??
Of course they upgraded you , can you imagine the briefing the crew would have been given before the flight. I wonder if poor David is still a cabin manager
I'm sure he is.
“Poor David”????
Of course he is, it's impossible to fire anyone in the AC union.
He probably got moved to flights with less public exposure. Like flying drilling crews into the attic or something. There is no way he could do that much damage to the company’s public image and not be censured in some way.
He probably got promoted. It took him FOUR hours in a confined flight cabin to actually approach him and apologize. He was probably told to apologize right away but he stamped his wittle feet and said NO..... and that was ok..... because it is Air Canada.....
Hey Josh, I admire your genuine review. Your videos shows both the good, bad and ugly side of your flight experience. Keep up the realistic and fantastic review. It gives me more bravery to improve my vlogs. Cheers and safe travels as always!
I felt bad when you were mistreated, but at least AC tried hard to make up: Business upgrade, Crew rest tour and personal card. They handled this well, glad to see that.
We're not happy until you're not happy!!! The air Canada motto!!!
Of course they redeemed themselves, you got a free upgrade.
This would not have happened to any other passenger.
Only for Josh!!
That's not a fair comment.
@@djiwebster1 yes it is? Would any other passenger have been given an upgrade???
@@anish7183 Yes; I've worked in aviation since 1995 so I can definitely say yes to that question.
That’s why he stated in the beginning that “this is not an authentic service review.” He was well aware that they were well aware and was ready to “take it with a grain of salt.”
I see a lot of people making the point that he was treated better on the second trip because he was a TH-camr, that anyone else would not have had the same experience, and therefore the experience was not authentic. However, Josh never hid the fact that he would be videoing his first experience. He announced his presence to the airline and even the pilots knew him and greeted him. His status as a TH-camr was what led to the poor treatment in the first place. I think this video did a good job of showing how AC remediate its mistake in how it handled a known TH-camr being onboard.
It was a good gesture to upgrade you to the business class product, which is very nice and complete by the looks of it. However, that still leaves you in a position to revisit your original mission, namely reviewing the economy counterpart.
ATTENTION Air Canada management: you're not just the flag carrier (a revocable privilege; not a right) for our nearly 10 million square kilometre country. In many cases, you are the first piece of Canada international travellers experience abroad. In short, you are our air transport ambassador to the world (re-read that until YOU REALLY GET IT). Therefore, your economy class fixings, which I understand have deteriorated somewhat in recent years, should be over-the-top, and certainly comparable, if not better, than those of the flag carrier of the puny city state of Singapore (no disrespect to Singaporeans). There's no excuse for the current status quo. If you didn't cut corners in this area, you would never be concerned to show off your low end cabin product to any TH-camr. Moreover, the world would clammer to use your service on trans-oceanic routes whenever possible (assuming little or no price difference with other carriers). Remember. You only have ONE SHOT to make a good, lasting first impression. Stop short-selling Canada. We design and build the BEST single aisle jetliner in the world (CS 100/300 aka A220-100/A220-300). There's no reason why we can't also provide the BEST air transport experience on international routes.
I have travelled Air Canada for years and always found them good. Kind and professional crews and great food. Sorry you hit a bad experience. I am glad you got to see the quality of their service on this flight. Looking forward to your next review.
I see you got the full Canadian apologies package with their emails
Hope he doesn't get removed from his seat, cause I bet he's blacklisted😂😂
Why are we constantly asking if Air Canada redeemed themselves? This is a sleeze bag airline and should not be flying. And worst of all why is the public forced to pay for them in their taxes?
@@issybella2056 Air Canada has been voted best airline in north America is is internationally recognized. Canada is also an aerospace manufacturer (Bombardier) leader. You have no clue what you're on about.
Issy Bella Air Canada isn’t subsidized by the government. It was fully privatized in the 1990s and receives no taxpayer funding.
@@issybella2056 They are no longer a crown company.
Hello Josh. I am glad AC got a chance to redeem themselves. What I am concerned is that if something like this could happen to you, what the plight would be for an ordinary traveller? They asked you for another chance considering you know someone in AC (even though he is in Revenue), we would not get such a chance, right?
Hey Josh, I'm a frequent AC flyer and the screens actually can be switched off from settings or the controller.
yes....as he showed...
Great review Josh, as always! However felt like you are filtering a bit like there is still tension. You much more relaxed and natural in most of your other reviews.
But still nice from Air Canada giving you a second chance. That’s how it’s always should be! Airlines can mostly improve by getting reviews and opinions of their costumers.
Well done and keep it up! ✌️
Kudos to those at AC who put so much effort into making the whole unfortunate experience right again.
All that extra service he gets from AC because he's an influential vlogger is great, but does nothing for the average pax in cattle class. He said it himself -take everything in this video with a pinch of salt.
Jaqu J, you obviously misunderstood. Have you even seen part 1 of this, where he got threatened by the AC chief purser? The experience of other passengers has zero to do with my comment.
they didnt have a choice. why would they let their reputation be ruined for the second time on the internet
Can you please just tell us why that happens to you like all the time?😂😂😂
Because he is not SXM CXXI.
Cuz he doesn’t promise a good review.
Because he’s not a suck up infomercial like Sam Chui.
@@robyoungquist5803 Yessss! I already unsubscribed to his channel. It didn't help to a passenger. It's obviously sponsored by the airline that's why it's biased review.
So true almost all his videos are about bad experience
I’m glad you were made welcome on this flight Josh. The last video upset me because no one deserves to be treated like you were, especially as you were on your own. RgY 👍💯💙
I’ve been waiting for this and was sure it would be very positive. I flew AC from YWG/LHR and it was very good. 👍
I'd never have given them another chance. What happened last time shouldn't even be allowed to happen once and the cabin manager and all the staff who turned their backs on you should be fired. They really can't take back what they did to you.
Great two part series. Great job Air Canada on responding to this. Being a former business traveler, I learned one person or experience doesn’t necessarily reflect an airline. I would test it more than once.
The sad thing is that not everyone is like you and receives such gracious response. Air Canada doesn't treat everyone like you. I have seen a steady decline in service and only form-letter response when it is brought to their attention.
next time on Josh Cahill's channel: Xiamen Air and Malaysian Airlines: Did They Redeem Themselves?
Ben Farrell hoping MAS did
i hope MAS would reedem themselves... cause the video of "An airline bullying a foreign passenger" made them look the WORST
NasrulTube true
I was to get on Air Canada flight and was using a rollator. When I arrived at the special area for AC, the service person told me to go to the regular line. I said that I have always done this since I had to use aids for walking. When I went to the regular line to check in, the service person said what are you doing here , you should be in special service. I told her I had gone there and been told to come here. The service person told me that wasn’t right and actually took the time to call a supervisor. The supervisor told the person who was talking care of me to upgrade the whole party and they held the aircraft to put more first class stuff on board. The supervisor came on the plane to apologize again. We were well taken care of for the flight.
Wow that's excellent!
I'm so glad you had a better experience this time!! I hope you had an amazing time in Canada! Come back soon
Great video! Always giving the truth and reality of all. Thanks! This is why I like this channel.
Really enjoyed this review. It’s cool to see Air Canada try to redeem themselves too. The angry man may have had a bad day perhaps, but should never make a paying customer feel the way you were made to feel i the previous flight. Crew rest review was cool too 😎
Air canada finally sorted out with u josh .. cool honest review , good one . This flight looked comfortable for u . Great video. Keep up with your good works . And nice choice of local wine 🍷.
Great flight Report. I’m glad the this experience was so much better. The crew rest area on the plane is huge. I’ve seen the rest area on a B747-400 once and it was very small, but the B777 is almost like another cabin! ✈️
In my opinion Air Canada is a decent business class product but is simply poor for an average traveler in economy. Their international catering standards lack creativity, quantity and quality. For so long as Air Canada keeps servicing small meals and banana bread as a pre arrival 'breakfast' on international flights I'll consider them poor and not at par for a 4 star rating unfortunately. Lack of adequate catering is what always ruins my flight experience when flying Air Canada
I had that exact same issue with the screen on an AC 777 SYD-YVR. I got the steward to reset the system for me and it fixed it. I totally understand how it was hard for you to sleep, that is a big bright screen!
I know this is 3 years after the fact, but the asparagus you described was canned. That is why it was so soft. I'm glad you had a better experience on your return flight.
They created such a strange atmosphere the first time that you didn't even dare to speak clearly second time
The power of social media, is changing the way businesses are moving forward
The combination of your two flights with Air Canada is the true Air Canada experience. They are not consistent. Some crews are outstanding and some are rude and petty. For me I’d say half my trips with Air Canada are good. One of my most terrifying was when I was flying home from Vancouver and just after take off I hear really loud banging coming from the area by the door. It was an alarming sound that I had never heard on an airplane before. I asked a flight attendant what was going on and she said that one of her male counterparts got into a fight shortly before takeoff and he was punching the door... while we were flying over the Rocky Mountains. I am pretty sure you’re probably not supposed to punch the door while in flight. This was the one time I wished an airline employee had lied to me. Another time I was sending my mother to Sydney, Nova Scotia. It costs more to fly to Sydney then it does to Halifax but I didn’t want my mother to drive. They landed in Halifax instead and told her too bad, no credit, no rebooking on another flight they seem to have thought that they had brought her close enough to her destination. They dumped my elderly mother in a different city at 1am. Sometimes I feel like a hitchhiker even though I’ve paid thousands of dollars. That’s the airline that represents our country. There is nothing we can do about it and they know it.
"There is nothing we can do about it and they know it" I would say until the airline remains profitable. At Alitalia lot of people tough the same during the good years, now look how it is: always on the edge, changing CEOs, managers, partners, asking for government aid every few years.
So I suggest to canadians to not let your national airline get to the level where you all become unintentional customers of AirCanada with your taxes, or just because you don't have any better option.
Good for you for sharing these experiences with people. I'm glad your second experience with Air Canada Was better after that disastrous first experience!
I really like your reviews as it helps me choose an airline for any flights I need/want to go on.
I love to collect the amenity packets as souvenirs from my travels...I have a few now...also their airline blankets...can't help myself..
I’m glad Air Canada redeemed themselves. What happened to you should never happen to anybody! Also good on them for upgrading you to Business. Nice, honest review as always. Thanks Josh!❤️👍✈️
Much more the experience I have with them. Their business class food has always been top notch internationally.
I am happy you enjoyed your second experience with Air Canada. I am pleased that you found the amenities, service and food to your liking. The 777 is a newer Aircraft at the high end. They have started to introduce the A-220 on the shorter routes and perhaps that may be of interest in the future. As a Country Canada supported Bombardier as a Company but we never purchased the CS -300. When Airbus purchased the product we have the A-220.
I love your honest review. I am a immigrant to Canada and so proud to be Canadian. So if it has Canada in the name I'm sold. Unfortunately travel is not always easy, as you often say in your reviews. There are hick-ups. But our last 4 AC flights have been a night mare of epic proportion costing us out of pocket, aggravation and complete distrust of AC. We actually avoid AC unless there is no other option. I would love to share my wife and I experiences. We do not have your clout. But off public site, I have no need to bash AC publicly with details on a open form
cool bro, I'm waiting so bad to see you at Malaysian airline again, it gana be sooo much fuuun :)
The IFE has Letterkenny, if anyone hasn’t seen it I suggest you do
Josh.
You taught them a good lesson to Air Canada and try to teach lessons to other airlines also. Who do misbehave or ignore and threaten their passengers on board the aircraft. We support you for your efforts and your mission.
As a Canadian, I'm so glad that you had a more positive experience. Given your first experience, you should have been given some especially good service. It's hard to get a take on how it is to fly Air Canada for a regular customer. I hope you get that chance again. I do hope you can completely recover from that traumatic experience of essentially being bullied. Good to hear you got wonderful service from some staff - I am so thankful for those kinds of service people whenever I encounter them. Happy, safe travels, Josh. Thank you for your fair & honest reviews.
I flew Air Canada , Dublin- Vancouver , on to Ottawa and then Toronto - Dublin late August. Economy in extra leg room seat 31c and was very happy with everything , maybe nit that was close to loo but plenty of leg room !! I’m 190 cm so need it ! even offered a breakfast upgrade on first flt .
Because of the situation I can tell the difference between this video and your others. It must have been very hard for you to do this. You are more direct in your actions and words. I hope you understand what I’m trying to say. Great job! ❤
You are quite a nice man. Another chance is of course a nice way of saying you forgive them , but I can't say forget . Instead , you learned from your experiences ... Keep safe and smile.... Always have a big heart 😊😊😊
Hi Josh im from Malaysia all though i didnt ride with air canada but after u gave them another good oportunity to redeem themselves i really looked forward to ride with them , thanks for the honest review Josh. Good content and keep up the great work ;)
I’m at work but I so can’t wait to get home and watch this with the wife . This has made my day
As a Candian I'm sorry that happened to you...but I'm really glad it worked out in the end...
You’re not the first TH-camr to be abused by Air Canada. As an avgeek and Canadian, I’m horrified and disappointed, but not at all surprised.
I have my share of horror stories with this airline, more than all other airlines combined - last week being the most recent. Next week, I’ll be travelling to Europe again with AC (I try to avoid the airline if possible) and for my own protection will have a personal camera to capture my interactions with staff. It’s no way for people to have to travel.
The planes are beautiful, but overall, the airport and cabin staff are abysmally brutal.
That was nice of the crew to do that.😊😊😊😊
Now that’s more like it, I’m glad you got treated well second time round looked a really good flight, maybe a bit of duct tape and a piece of card for the screen to stop the sleep interruption, Bless you brilliant videos you are a kind soul.
Air Canada only are being nice because you shamed them online. They haven’t redeemed themselves at all. It’s not an unbiased review because they knew you were coming , told the crew you can film so it isn’t the same experience you would get if it was a passenger who they weren’t aware had an online audience of 100s of thousands. You got upgraded because they knew who you were. So this video is so pointless? It’s so unhonest and not a true reflection of air Canada’s service. They treated you awfully before they knew who you were and now they are trying to pull themselves out of the mud. Truly shocking
As I said in the video, take it with a grain of salt. It’s me telling the full story.
Or they are redeeming themselves? Maybe retraining the first crew?
If someone is willing to do all this, I highly doubt they not even at least not trying to redeem themseleves, if they really don't redeem themselves, it means they won't even want to let him on board
The airline only cared about their (online) reputation but not passenger experience
Amazing how *airline unions* have ruined the in-flight experience.
Ever notice that countries with zero union presence (Singapore, Qatar) have objectively better experience because the staff are always on their best behavior and not *complacent* unlike the US and Canada?
I’m glad AC made it up to you. Any incident involving a passenger whether they are a TH-cam influencer or not should be addressed by the airline in a positive manner like how they tried to make it up to you.
Well yes they did redeem themselves - as for the upgrade, that's a way to apologise and show they mean it, so it's not too bad. The meal looked really excellent - I have not flown with AC but having had many flights with EK business, I really enjoy some of the "airline steaks"... it is very nice to have a decent meal aboard... but it is something that is currently not as well served as it was before C19. Glad they did well, I have heard very varied reports about this airline, so it's good that we got to see both sides of the issue.
Their product in all classes is consistent and one of the better products out there. London base staff did not perform in your prior trip. Upgrade or no upgrade, much better and more consistent than other North American airlines.
Nice one Josh, glad this trip was better for you. Going to YYZ in Sept with Air Transat. Great video. Thanks😊
YYZ great, AT..not so much
You sure got the VIP treatment to try to make up for their previous behaviour. It’s probably not a true representation of their service though, as you said. It would be more accurate to see how they treated the grotty passenger in economy.
Air Canada is really amazing. But they don't have WiFi on 787 Dreamliner fleet. I traveled from ZRH to YYZ on 787 but was not having WiFi. Apart from that AC was just a wonderful experience.
They do now but not all ACFT
That was bribery at it best to get a good review.
April 2017; CA from Heathrow to Toronto Pearson Airport, I was sitting behind a young mother with her baby.
She asked for a baby extended seat belt but was told that it was not necessary to buckle down her baby together with her during took off.
Also refused to provide her with one during turbulence at her request.
Might have to be because of SOP (Standard Operational Procedures) usually in the US atleast the baby cannot be held by the seatbelt, since the seatbelt is for the adult and the adult provides protection for the child
I'm thinking the manager from the first flight may have been called to have a talk with the captain after getting a message in flight from Air Canada management. I wonder if he kept that position afterwards.
Great channel. Please keep up the great work. I have personally flown with Air Canada a number of times and have always been happy with the service. I would love to see you do a review of Sunwing lol
When they upgraded you.. did they recognise you then upgraded or was it prearranged with them after they contacted you? Thanks ✌
It certainly was a massive improvement and was a nice product. Things do stick with me in my head so not sure I would ever feel the same about an airline but they have made an effort so fair play to them , great video josh and keep smiling fella 👍🇬🇧
Why did you accept the upgrade, I thought you were reviewing economy.?
I fly a lot because I have worked for a cruise line for 24 years. My home is Vancouver so I use Air Canada a lot. Because I am a 4 stripe officer, the company pays for premium economy but I pay for the upgrade to business class. I have always been treated very well and have no complaints about the service. I am 6 foot 4 and the leg room for sleeping is great. The one price for internet is great but I just pay with points so it's not out of pocket. I like that they ask if you want to be woken up for breakfast. My only complaint is that all salads etc have olive oil dressing and I hate the stuff. Sometimes I leave half my meal. Also I am allergic to chocolate. I guess I am spoiled because on the ship I can have a burger and fries with a strawberry milkshake. Sometimes you don't want a fancy meal but just comfort food. I am sorry about your first experience on Air Canada. I know that catching a ship in different places in the world certainly exposes you to different experiences but I would say by far my experiences have been good. I cannot help but compare the service on the ship to the flight. Cruise lines are not unionized environments and I know we treat our crews really well. But we do not tolerate anything but the best from them. Lackluster employees do not last.
Not sure what was going on with the screen but I fly the 777-300er to Asia pretty often and I always keep it off for the entire flight.
Glad they came through. They’re usually very good and in many respects Canadians to crap on them a lot.
Havjng travelled a lot around the world, AC is the best airline in North America, maybe on par with Delta. Relative to AA and UA - hands down AC is better.
UA and AA lets you purchase Lounge Access if you are traveling in coach, which DL or AC no longer do.
I will never use Air Canada. I will not pay to get a lottery ticket that could put myself in a flight with a psychopat cabin crew manager. There are other alternatives.
glad air canada sorted everything out. great video as always josh!
For some reason this makes me think of those old comedy schetches in the UK where anytime someone brings out their American Express Gold Card the lady behind the desk lifts up her blouse and flashes her knockers and says something like i hope everything is to you satisfaction sir😊
I don’t understand why everybody is scoffing at the VIP treatment. This is what you’re SUPPOSED to do in a service recovery; you do everything you can to get the customer back. Yes, the next time you fly with them, chances are you won’t get the VIP treatment but you’re back and that’s what the company wants. I used to work in a major hotel chain and anytime we received a nasty review, the front office manager would personally reach out and throw everything but the kitchen sink just to get them to come back.
Air Canada shouldn't have to "redeem" themselves. It should be straight consistent professionalism for everyone every Single time without question! Unfortunately, that is not the case and it takes a video review revealing them for them to break out the bells and whistles. Sad!
Hey Josh! Great video. Just to let you know they don’t have WiFi on their Dreamliner! Hopefully they’ll have it soon enough.
Great vlogs but I am sad that you could not review the economy class flight because of the incident. I usually do not like most Air Canada flight in economy because of high density on some 777. Seat are less large, the tray and screen smaller and the alley smaller.. I did YYZ-HKG on an AC 777-233LR model and then HKG-BKK on a Cathay 777-267 model and there is a huge difference in comfort. even if the Cathay plane was 10 years older. THanks
As a Canadian, I’m sorry about how they treated you, we’re not all like the people that threatened you.
Why didn't you use the face mask given to you by AC to block some of the screen lighting?
Nice update. Watched the original as well. Was drawn to the first installment by the London to Toronto trip. I thought, well I've done that trip a lot, so let's watch this. In less than a minute, I was like, oh, London ENGLAND, not London ONTARIO. My bad, but it gave me a chuckle. :)
Air New Zealand offers complimentary Wi-Fi to all classes which is a really good touch
Yeah its true, but it really depends on what aircraft you are flying on. If its a 787-9 Dreamliners or a A321neo it really depends on the aircraft.
I worked in sales and my experience is Canadians are incredibly rude, and along the lines of what you experienced. There is this phony impression that Canada is this super friendly, all for human rights nation. Imo I believe that to be false, especially throughout Covid. I also had a friend that worked for air Canada and always tells me the horror stories of how rude they are just because she was an American (from Alaska) working for a Canadian company. Sorry you had to deal with all of this.
Great video josh! Hope to see you fly Qatar soon.
:))) messed up how you had to talk about the product when the cabin crew was passing by! You could read the lack of comfort in your voice and on your face ( nervous smile)! :))
This is different from the Malaysia 'second chance' video because Josh choose to pay for his upgrade and he was not comparing like-for-like, so I have no idea if the service has improved. Here, in this video, he didn't pay for his upgrade and the company wanted to showcase the best of what they offer to show how atypical his previous experience was and as an apology, which i like. Things can and do go wrong, but how they are redeemed is important and I find this reassuring. x
13:11 never mess with Germans about asparagus ! 🤣 Great video Josh, Dankeschön! 😇
Regarding the asparagus - it was probably canned. That's the consistency of canned asparagus.
Thank you Josh I enjoy all your flight reports. Amazing job🙏
Hi, Josh. Your interactions with Air Canada were very interesting. The only thing is that incident should have never happened. If I was the Purser on the first Air Canada flight, I would have been delighted to have you aboard. Then, my immediate supervervisor could see for himself what a good job that I was doing.
By the way, I am trying to figure out your accent. Where are you from?
He sounds German to me
Every one in awhile his Australian background creeps into his voice.@@covfefe5156
Go to Wikipedia and search for Josh Cahill
Well done Air Canada, they redeemed themselves by bribing josh with a business class
As a Canadian I’m sorry our wine didn’t meet your standards as a Riesling or Spätburgunder would. I’ll also have a word with the Asparagus farmer when I see him next.
i've traveled internationally for past 25 years. Been on Air Canada, Singapore, United, Delta, Cathay, China, Air China, ANA, Korean Air, Vietnam, British Airways, EVA, Lufthans, KLM, China Eastern, Qantas, totally 3 million miles + on Star Alliance and Skyteam.....In my opinion, the service always depends on the crew. When you enter with cameras, the smart airlines of course will treat you better than others. I think a better review is if you fly anonymously and film secretly when possible. Additionally, in asia, when you are caucasian, the service is immediately better, i.e. Cathay, EVA, Singapore...... This is just the culture in Asia, in my opinion.
Since I only film out the window, I always get left alone. My experiences with Air Canada were great, for economy class anyway. I have to say that the cabin crew on that particular set of flights was very nice and well-mannered. I've only ever flown the Dallas/Fort Worth to Vancouver and the Vancouver to Beijing routes.
He didn't even have time to start filming (after asking permisson beforehand) on the first flight before crew started to theraten to confiscate his camera. So crew didn't even know what he was planning to film yet
Noone EVER gets upgraded to business class on an Air Canada flight. They are not known for being nice like this. I'm glad they are at least trying though. They couldn't leave it the way they did. It made us look like an under developed or corrupt country.
Air Canada is no less than Air India!
No matter how hard they try to clean there image there real Service culture comes out every now and then.
Every north American airlines are like that. Very different from Asian airlines, north Americans are rude no matter what I'll tell you that
Way rather fly AC than AI. Ive never had a good flight with AI
@@男性の足 TBF, most of the Asian carriers - and *ALL* Middle Eastern carriers - are *government-owned enterprises.* They have real incentive to make the service excellent and justified, because otherwise people think their country is bad.
Save for Air India because it's like Modi wants it as dead as Jet Airways and couldn't be assed to save it.
Not really. You want to pain an entire group due to the actions of incredibly select individuals? Ironic considering you no doubt come from a country in which this occurs and you probably oppose...
Paolo Ariedo hardly, it’s because some airlines really prioritise customer service, the Asian carriers and Middle East did this to get customers, now look at the European and American carriers, their service will never match theirs, sure I will fly BA, Virgin etc but I will always know that on Qatar the service will be exemplary as that’s how they are trained.
Josh, you are the only other person other than me! that I’ve seen who puts the knife in the left hand!
I am a Canadian and I avoid Air Canada whenever I can. I have just had some of my worst experiences with them. Because of the name they sound like a flag carrier but they are a public listed company with a somewhat insane union.
Because of that union is why they treat people like garbage and get away with it. They know they will never get fired.
Same thing happened to United they were the absolute best in the beginning then they became employee owned and the union just killed them.
Great redemption story. Mistakes can be made and good to know they rectified it.
Always love your honest reviews Josh!