@@TattoosLovers I disagree with your interpretation of the situation. Air Canada was happy to have him there. It sounds like somebody on the cabin crew was uncomfortable being filmed and the cabin manager overreacted. Ultimately Canadian privacy law comes into play here. That is why he received the email before his return trip. Air Canada needs to better communicate theses laws with all travellers. No mater what airline you travel in Canada on they would be subject to the same rules.
As a Canadian who was forced to fly only Air Canada (I worked for a Crown Corporation) I watched this video with a small grin on my face. The ATTITUDE you experienced is NOT a rare, one off occurance...it reflects the overall attitude of the Corporation and it's employees...that is why their rival WestJet has grown so rapidly in the past few years !
I have flown air canada many international flights and domestic. Never experienced anything bad. Westjet was decent but not as good as air canada imo. Maybe its cuz i have only flown in the country with westjet toronto - calgary.
You looked really scared in that plane footage. Cabin manager should be sacked or at least demoted. He behaved like a bully. Keep on doing good job Josh.
Well the Cabin manager in question did the one thing others DIDN'T do... He came back and said he was sorry, and for THAT alone is a good sign. Everyone can screw up, the difference is fixing it and how you react when you do.
Hi Josh! There will always be people working in the air who are totally ignorant to other peoples wishes. I spent 20 years as cabin crew and I always tried to have this attitude that my passengers are paying my salary and they come onboard with a hope of a great experience and this is something I wanna provide. If I were this cabin manager on this AirCanadaflight I would have briefed my crew like this; "Today we have a guy with us doing review on us as carrier and as crew. Treat him like you treat everyone else and this means; givne them all the best service. He will be filming onboard and this is a grand opportunity for us to show that our passengers has picked the best airline. So, crewmembers; get out there and shine, like we always do".
As a Canadian, I have flown on Air Canada many, many times. I would say that from most of my flights with AC, they tend to be very rude, abrupt, and most AC employees seem to hate their jobs.
@@Achineche Atleast I would like to be treated like average. We can compare Air Canada to there rivals and if treated way below average they are not good.
@@Achineche Being treated with respect is NOT being treated like a king. Please let us know where you come from so that I, at least, can avoid that part of the world. Thank you.
That's not true. I fly AC for past 28 years internationally and it's as good as any other international airline. I know people who are working for AC as flight attendants with seniority and trust me, they have no reason to hate their job. I wonder where you get that 'they hate their job'??? In fact, they're financially rewarded better that Emirats on beginning level. So, just because this guy had ine negative experience and this is his own personal opinion, that doesn't mean that AC in not good airline.
I believe it. I used to work in a hotel where we hosted Air Canada staff every day so I used to meet over 100 Air Canada employees at least 5 days a week. I must say they were the rudest bunch of people I have ever encountered. Not all but most of them.
Josh, my name is Michel and am also a Service Director (Cabin Manager) for Air Canada for 15 years. I am so sorry to see what you’ve gone through on this LHR-YYZ flight. It seem my colleague over-reacted or miss-understood your intention since the Captain and AC had pre-approved your filming. I do the LHR-YVR regularly and your presence would have been welcome on my flight and my crew briefed appropriately. Glad to see colleagues of other department made it up to you! Best to you! ✈️🎥
Unfortunately, Air Canada cabin crew have a history of passive aggressive behaviour. Their union is so powerful and makes it nearly impossible to fire these drags.
My guess is since the airline is so subsidized that the cabin staff is aiming to reduce the number of passengers per flight. Even the cabin manager, if one thinks about it. The plane flies whether there's 30 or 250 people on it. They get paid the same. Now tell me what's easier, serving 250 passengers, screaming babies, and cranky elderly people, or a nice quiet empty.. Airline operates no matter what the livery manifest says, and an airport will most likely give gate priority to half full plane, in turn easier on the cabin crew. Air Canada's cabin crew seem to average over 45, so physical labor is not on the top of their list. Best thing is the airlines powerless, as a strike shuts down everything and is bad press for True Dough !!!!! 1. Airline is heavily subsidized, operates no matter what 2. Tail wags the dog, so the crews shape the Airline as they wish 3. An empty plane is easier to service than an full one 4. Paychecks and Raises are gurranteed, no incentive to improve 5. Airline innovates by cutting passenger comforts, and charging for irrelevant things.
@@jacintofernandes2907 Not all unions are bad, but you have to admit, firing a bad employee is made much more difficult if they are in one. What is red scare?
@@jacintofernandes2907 So the unions that keep people from being fired despite being incompetent assholes are blameless? Care to explain why? The red brainwashing has worked extremely well on you I see.
@Alfred Weber The scale has now tipped in the other direction. Not being able to fire lazy, rude and unproductive employees is a huge barrier to many businesses continued success... and ability to employee people.
I stopped flying air Canada after being treated badly from speaking to the staff on the phone to the staff on the plane.They were so rude to me that I was shaking and full of anxiety. It took me a few days to get over the stress they put me under. West jet is the way to fly when flying a Canadian airline.
The thing is, you have no idea how bad the experience was and maybe the person is dealing with heavy anxiety already. Traumatic things are not easy to get over.
Sorry you had such an uncomfortable experience. As a Canadian, I have to tell you that AC is not very respected here. They used to be one of the foremost airlines in the world. Their service and reputation has deteriorated badly over time. I do not fly anymore, but if I did, I would only fly AC if I had no other choice. However, that being said, I'm glad they "made it up to you". BTW, this is the first report of yours I have seen. I appreciate your honesty.
Sorry, haven't flown AC in a long while, so cannot answer your question. However, last I heard I believe they do. I think there are a few airlines that do charge for headsets, but not 100% sure.
People shouldn’t be saying things that are not true. I have been flying air canada now for 20 years and every year qualified as Gold Elite member. Air canada service is exceptional good. I flown all the three classes of Air Canada, both short and long haul. Looking forward to many flights with my beloved airline.
You must be in a minority. Every time I hear comments about AC people are complaining about the lack of service and uncaring crew members. Any comments I have heard like yours, are very few and far between. If you have never had a problem, consider yourself very fortunate.
This guy gives authentic experiences and reviews. Sam Chui videos are out of perspective, he gets the friendliness and service because he’s Sam Chui. This guy gets the experience we would get if we wanted to vlog on a plane.
I write about filming on board above. It really does have to be with permission from the airline. If a guy walks into your workplace and just starts filming you... how would you feel? An aircraft is not really a public space but EVEN IF IT WERE, anyone should be able to go about their work WITHOUT being recorded on video, if they don't want to be. How would you feel?
@@djlondon7956 A person shouldn't work in hospitality businesses if the person don't want to be filmed and most important don't know how to politely decline being filmed when the higher authority already given permission to be flimed. It is a competitive business and one person mistake can ruin the face value of the company.
Wow Air Canada! Possibly a good lesson in public relations that one bad customer experience garners 8,200 reactions and 330,000 views, and I'm watching it 2 years after it happened. So it sticks. It does not make me ashamed to be Canadian, but it makes me ashamed of you. It was 13 minutes into this video before Josh referred to David, the Cabin Manager, apologising for his behaviour, and frankly, 13 minutes is a long time in TH-cam time, and it's time you deserve. It's not so much just the Cabin Manager's behaviour, it's the fact that the cabin crew TURNED THEIR BACK on a paying customer. Not flying with you, ever.
Same here. I'm Australian and I travel. I'm also a retired third-level airline pilot. And it seems Qantas is going this way too and has been for some time - although I have not flown Qantas for some time for that very reason.
I'm personally ashamed you are a Canadian! I'm ashamed of Air Canada as well. So both of you can be low class together. Go apply for them it sound like you will fit in great.
A guy sitting at an airport bar noticed a beautiful woman sitting next to him. He thought to himself, "Wow, she's so gorgeous she must be a flight attendant; but which airline does she work for?" Hoping to pick her up, he leaned towards her and said, "Love to fly and it shows?" She gave him a blank, confused stare and he immediately thought to himself, she doesn't work for Delta. A few seconds later, another slogan popped into his head. He leaned towards her again, "Something special in the air?" She gave him the same confused look. He mentally kicked himself and scratched American Airlines off of the list. Next he tried "I would really love to fly your friendly skies?" This time the woman barked back at him "Man, what the fu*k do you want?" The man smiled, then slumped back in his chair, "Ahhh, Air Canada".
That's a bad experience indeed! I did not have any problem filming onboard Air Canada recently (and I did not inform them upfront). Love your videos. Keep them coming!
I flew Air Canada last year, Zurich-Toronto. I was genuinely surprised how rude and disinterested the cabin crew was. It felt more like we were ‘burden’ to them. It’s not a nice experience especially when you pay so much money.. Another shock was their food. Absolutely sub-par, but that’s another story.
Us Canadians really got the short end of the stick with airlines. Air Canada and WestJet are both just terrible airlines with terrible service. I'm always relieved when I get the chance to fly other airlines outside of Canada, there is such a clear difference.
@@roses.9181WestJet got bad too? I flew WestJet YYZ to LAX and I remember it was a much more pleasant experience than AC. Sad to hear that deteriorated too
@@ljupcokocarev6623 they used to be better! they were focused on having employees be owners of the company as well, and treated them better than AC did. And then in Feb 2022, they got a new CEO, Alexis von Hoensbroech, and they've been deteriorating ever since.
Josh ! As a former Flight Attendant I would have removed that FA or walked off the plane if I was not the A position.. but I suspect this idiot was A) jealousy. B) His boyfriend left him. C) He thinks he has power but he is just a hotel manager in the sky..... so in the end, you got this idiot because I am sure AC will take a ton of heat for it. Keep doing what you are good at...cheers!
Can be rather "contemptuous," you mean disdainful, disrespectful? I think l can come up with adjectives far better suited for their service: Obnoxious, horrifying, ignorance, unqualified, not worth the paper they're printed on. I could be more explicit, but I'd be lowering myself to their standards, so l will refrain from doing so.
I cannot understand the cabin manager's attitude towards somebody being escorted by ground staff to the plane like a VIP. It is like arriving at a famous international hotel and get a slap from the recepcionist.
All_Roads the flight crew were cool with his filming, they even told him that if he wanted footage of the flight deck it was fine. It was the cabin crew that was the problem. Cabin crew bad attitude is not unusual and happens more often than many realise.
Chatta290 that’s common these days. Had a similar incident on a Qantas flight years ago after which I chose alternate airlines for years. In my experience, when you get bad service from the cabin crew, ask for their names and positions. They will be reluctant if they realise that they are in the wrong and will generally change their attitude. If they still have an attitude and ask why, tell them that you need it for your report. If they offer you a complaint form, tell them that will not be necessary as you will be sending your report directly to management. If possible, film them behaving badly and send the footage to management with the report/complaint. If you get no response, post it on social media, you’ll get a response then 😊👍.
It doesn’t matter if he was being escorted into the plane, no one should be treated like that. If he was treating Josh like this just imagine how he was treating other passengers in economy. It’s all about respect FOR EVERYONE.
Being from Canada, I feel so much empathy for you that someone in this position pulled a power trip and then you were treated that way by the crew! It is completely unacceptable and so isolating! I know very little about flying, but I do know about professional, appropriate behaviour. It begs the question whether the manager felt he had something to hide. I'm glad to hear he apologized. All this pre-flight preamble makes me wonder why they are so nervous about being reviewed.
Yeah but by boarding the plane he can make good content out of the situation (he began tweeting about the experience as soon as the aircraft took off). A little bit of discomfort for a bunch of good content. Nothing at all wrong about him doing this - gotta be strategic.
I can see your discomfort and anxiety on the aircraft. It is sad how one person's rotten, haughty attitude can spoil what otherwise had the potential to be a great experience and review for Air Canada. Well done to Air Canada's ground crew and Pilots for acting professionally. Sadly, all their good work gets tainted by the cabin attendants' unprofessional attitude. I am sorry you had to experience that bad hospitality. One thing that cabin crews often forget is that passengers rarely remember what the aircraft looked like, what amenities they were given, how the food was. Most of it is really average and not very memorable, even on Air Canada. One thing they DO remember, however, is how the crew made them FEEL.
I agree. I refuse to fly Qatar due to a pursers horrendous attitude to my almost deaf 80 year old father trying to go to the toilet. I was disgusted and wish i had filmed this horrible man, i was mystified this guy was a purser with QR and therefore concluded the staff way below standard
To be aggressive with you as you board, taking 4 hours to apologize, asking you to give them another chance then getting an email with what sounded like more aggression towards you for what you do, I’m not sure I would want to fly with them again anytime soon. ❤
The use of those words by them is not good for me. As a uk person, I thought Full Legal Package meant, yes you can film, we will give you the legal packages (paperwork to sign for model releases) I wish officials in USA and Canada would say thinks literally and clearly. Reminds me of immigration in Cali where there was a guy by the rope line to immigration desks, i never realised he stamped my passport to exit (there was a 6 inch gap in rope as it meandered back towards the desks) all he said was "you made your choice" what the hell does that mean. I only knew when he shouted over to the desks, the last guys been done. Well thanks for telling me.
I respectfully disagree. I fly regularly with AC internationally, to Europe, long hauls and they're as good as any other national European airline. To compare AC to any American airline is ridiculous.
@@luciasaunders9736 American Airlines have good international service, especially compared to air Canada. To say otherwise is to be in denial, or a sense of Canadian insecurity and inferiority complex to the us.
It’s hard to find someone who is actually impartial when it comes to reviewing airlines. Your content is amazing and in my opinion, the most thorough when it comes to air travel.
I have encountered incredibly rude staff every time I have flown Air Canada. I live 25 minutes from our airport where our only option is Air Canada. The staff that work the flights from this terminal are beyond rude so I drive 2 hours to another airport where I have other options.
The guy who complained should just sit and get a tomato in his mouth. Cabin crew are there not to satisfy your silly curiosity...THEY WORK THERE. And you...pitful influencer...( What is it???) are just a useless parasite
You do make a difference Josh, I respect you for that. As you said, you have to work hard to earn a title of Cabin Manager, but that guy was Super-rude to you.
I always fly AC to Asia because I love the 787. It’s a mixed bag. While no one is rude, they are sometimes indifferent. They always service me which is fine but it’s inconsistent. Unlike Asian airlines there are a lot of older flight crew who seem like they are a little tired of the job. I would say when flying out of an airport from Canada the food is generally terrible but flying back from Asia, the food from Asian airline catering companies is far superior especially Taiwan or Japan.I fly them for safety, the 787 but service is hit or miss. That’s my honest review.
I fly to asia twice a year from yyz and AC is my last choice , I have many choices from yyz , eva is easily my first choice , if you want 787 go Korean there great also
AC only has a couple of Asian destinations. You'd be far better off flying an Asian carrier. Unless your destination is Hong Kong or Shanghai that is, because Air Canada doesn't fly to these major Asian cities: Bangkok, Singapore, Ho Chi Minh City, Hanoi, Kuala Lumpur, Jakarta, Denpasar-Bali, Phuket and many more.
@@ritchie2634 Also, it's almost always a lot more expensive to change airlines - so many airlines are offering a one-stop service between the USA/Canada and just about every major city in Asia. If you change airlines you may need to pick up and recheck your luggage too.
It's 2019 and Air Canada of all airlines doesn't need to act like Air Koryo. Air Canada should brief their crews that aviation videographers are huge now, and competing airlines recognize the immense benefit TH-camrs are for their brand. Look at the Canadian airline Westjet. They rolled out the red carpet for TH-camrs (even the one's that refuse free flights) for their inaugural LGW to YYC 787 service. Lastly, the United issue should encourage Air Canada to welcome documentation of their superior service. It should be a source of confidence and pride. Air Canada seemed to try to make it right, but what happened... happened. Hopefully Josh's experience can have a positive impact on company culture.
If it was not Josh than nobody would know what happened. That guy would bullying as he pleased. My friend this a hospitality business, one persons personal bullying nature give bad rep for all other hard working professional and in the end sink the whole company. This is not about filming, the cabin manager showing his authority. If he feel discomfort about being filmed he can politely asked not to film. No! he has to say, the whole legal package!!! If it a norm in air canada nobody should ride in it. You want to be fu**k by this bully and it group ride air canada.
Yes n no! No thank u to cameras, not near me or children! You have clearly shown many ppl! They can broach airline u know this? Legally. A hidden became !!!
The airlines who don't want you to film know that their airline is shit n not up to the standards it needs to be only people who have something to hide don't want u filming n that tells me all I need to know and AC I would never use again.
Hi Josh Good job. I was a Flight Attendant for TWA for almost 20 years and part of that was as a Flight Service Manager (same as Cabin Manager). Our policy, as far as cabin lighting, We wanted to match the light as the outside in case of an evacuation. Cabin lights on for daytime departure and off for night departures.
lol the same exact thing happened to Trek Trendy. Then they invited him back for an apology flight. But his 1st and your experience is exactly what you get with them.
I've only flown with AC once from tokyo to vancouver. Never again. Smallest seats and pitch and rude flight attendants. And there was a 2 hour delay which caused me yo miss my connection. No compensation or food vouchers. Ended up with a 9 hour transfer instead of the original 2 hours because of delay
I really appreciated this video, Josh. Thanks for sharing all your thoughts and feelings not only about your experience but about the challenges you face doing what you do.
Hey Josh, I really like that you give your completely unbiased opinion about your flight, but here is an idea: Stop asking for ekstra perks like preboarding and stuff. Don't let them know that you are coming, the review gets more unbiased and you won't get into those situations. Anyhoo, good luck in the future.
I follow your youtube channel since a while ... I love that your reviewS ARE NATURAL and could easily help, someone, to decide what to choose according to their budget.
Maybe the cabin manager is so used to bullying his juniors that he thought he could intimate you. He was definitely wrong for threatening you and he wanted to show you he's the boss. He should be hauled up for his uncalled for behavior. Good that you did not leave the flt and he would have "won"! Keep doing your honest good work cos it is such a fantastic job you are doing. Keep it up Josh 👍👍👍
Thank you Josh for your honesty. May I make one simple remark regards your reviews. The negative ones are clearly worthwhile and we hope that the airlines take notice. They should. I think that you could successfully convey your experiences in an about half the time. Having said that, I can feel your passion, and your need to express that adequately. I’ve travelled extensively, and cannot recall a bad experience like any of yours. Then again, I don’t film or post reviews while flying. Keep up the great work.
13:33 he DEFINITELY got a message from ground staff at HQ bc of your post and followers tagging the company that they sent a message to the pilots to try and avoid a PR nightmare 😅 AC is the worst and super sneaky - sincerely an EX AC Flight Attendant
I had a similar experience to yours, Air Canada’s crew on my flight were extremely rude and that’s why I don’t fly them anymore and just to add I was traveling in business.
Well Air Canada ... you must be so proud of your Cabin “Manager” and his “customer service attitude and sense of hospitality”. Now over 36,000 viewers ALL OVER THE WORLD at this writing have heard of this incident. Great PR work 👍🏻. And here’s what’s so troubling ... the Commander of the Flight (the Captain) welcomed Josh on board in front of the Cabin “Manager”. That alone should have clicked with the MORON to stop and apologize. No matter what you, Air Canada Public Relations, does now ... THE DAMAGE TO YOUR REPUTATION IS COMPLETE. 👍🏻
Yep he poisoned the whole crew. An FA should have slipped a note to cpt right away to check comments. And should have been an immediate upgrade, rolls royce treatment including foot massages and shoe shing and yes bust out that caviar you stole.
Purser is definetly gonna get a little talk about what happened. He stepped way out of line, and outside of his salary class, with the amount of negative PR he managed on one single flight.
How unprofessional of the cabin manager. Fine if he isn't okay with being filmed, just say so "You can film anything, but please don't film us, unless you have specific permission from any of the crew to film them". Now you had the company say "Yeah sure, that is fine, come let us let you get onboard early and make some great shots" just to be met with extreme hostility from the entire crew onboard? I can't even imagine what the groundcrew was thinking, like holy shit I would be saying "Dude, he got permission from HQ, if you don't like it, don't let it out on him, go talk to the boss".
Hello josh, I’m incredibly sorry for this horrific experience on AC, I currently live in Toronto and when I travel domestically I always try to book with WestJet or Air Transat. Why? Well WestJet has always treated their costumers well and same for air Transat. That cabin crew should be down fully shamed to treat you or anyone like that. As a Canadian, AC doesn’t represent us Canadians. We are kind, caring and open and AC hasn’t showed it. Glad they made it up to you at the end Keep up the work!
Cartier Gemmell I’m a former flight attendant (quit a few months ago) and I can assure you: POWER TRIPS IN MANAGEMENT ARE REAL. It’s a plague. Horrible!
WHAT?! How could Air Canada do this?! I mean, I've never flown Air Canada, but I knew they were reasonably good. But this...the manager who said and did these horrific things...he should fined and fired.
Somebody didn't like being filmed, the service manager didn't handle it in an appropriate way. Honestly this just shows that policies haven't caught up with technology.
I just saw this video and am not surprised. I highly recommend sticking with either WestJet or Air Transat. I noticed that regardless of their job with the company, Air Canada employees are stressed because of the high standards that they have to meet. So imagine flight attendants who have to meet their standards and do their job which includes dealing with all sorts of passengers. Still, you should not have been treated like this by that manager.
Hi Josh. I follow you and always eager to hear about your experiences with different airlines. I am very sorry to hear about the bad experience you had. But I think letting the airline crew know in advance you will be on a particular flight may create a bias in the reviews. What are your thoughts? Thank you.
As a Canadian, I am so embarassed that you were treated that way. His apology was too little, too late. I used to love to travel, but flying has become so tedious! I now fly first class only. I worked all my life, and now I'm retired, so I go First Class all the way now! 💞💗
@@butterflygirl2285 I didn't say everybody can afford first class. You missed the last half, where I said "I worked all my life, and now I'm retired, so I go First Class all the way now!" This guy flies first class. Am I not allowed to do so also?
IMO - Yes, of course you are entitled to your opinion. My comment was made because it reminds me of the famous quip, "Let them eat cake ."Theoretically it could be construed that because you can afford the top tier price other passengers' concerns are unimportant. '
@@butterflygirl2285 They ARE unimportant to me. Their concerns might be important to the airline, but why would I concern myself with other people's living standards or issues? Too many people just don't understand that other people just DON'T CARE! I'm sick of whiny young people, who think they don't have to sacrifice anything, and they should live like their parents live, after a lifetime of working! Entitled brats, who want everyone else to care about their feelings, and give them a safe space to curl up. I'm getting really tired of people who think that I should feel guilty because I can finally, after retiring, afford to go First Class. My first time was last year, and it was wonderful!
IMO - I understand what you mean about affording to travel in stye: as a retiree I can afford luxury. Each person can choose how he/she feel about social issues and or commenting about them. We will just have to agree to disagree. Have a great evening.
@@alfchuah yes and no, it all depends on each country's law, different countries may have different laws about voce recording where you are actively participating, as well as different laws for uploading content
@@timmytabasco1891 that's interesting. That would have to be the same with video recording too then right? And if true for video then the government wouldn't use CCTV as it would be unlawful?
@@timmytabasco1891 they are employees, he had permission to film in the workplace from management for a review of their service and offerings. Plus pilots were all good with it.
Flying Air Canada is like having a baby.They are so unprofessional,it`s amazing! My wife flew in Sept./2019 and they managed to rip her off for 160$. And this comes from a Canadian! Fly Lufthansa,best people in the World
Sam is all sweet to the Airlines an extension of there PR dont think I have ever heard a bad comment but his not giving a true impression, But Josh gives real reviews telling the true picture and that's the one I use when booking my flights.
@@livingadreaminparadise9307 the only bad time i have heard sam give a bad comment was on the american airlines 787 where he said he didn't particularly like the main course.
@@angus_m I think you haven't seen Sam's Indigo airlines video, in which he clearly mentioned that the cabin crew was not welcoming at all and they were so busy with their work that they even forgot to greet the passengers. Don't blame anyone without a reason.
Gosh, you looked so frazzled! I'm so sorry, you looked terrified. I also work for a narcissistic bully so I know EXACTLY how you (and the cabin crew) felt. Again, I am sorry for this horrible experience.
It’s 2022 and I’m just watching this; I guess there is a lot of TH-cam out there. There is no reason for Air Canada’s rudeness and complete lack of professionalism by the cabin crew. Seeing Josh shaking at one point tells me all I need to know. There is no reason to make any passenger feel like this, and quite frankly they should be shamed. I’d like to think this was just an AC crew having a very bad day but it’s completely unacceptable.
To Apologise 1/2 way through the flight is not good either, they probably saw your Instagram posts and went in to damage control Keep up the good work Josh, we are all behind you on your honest vlogs
What a burn for the territorial, insecure purser when the pilots welcomed Josh! He should learn his place. He's essentially a waiter. I wish we had a better national airline in Canada.
Hi Josh, Wow! I can't imagine being blatantly threatened in such a way. Being a Canadian, I'm sorry that Air Canada presented themselves so poorly. In the end--as uncomfortably enduring as it must have been--I was pleased that David apologized and that you accepted his apology. Equally, I was pleased that Air Canada had invited you to their headquarters and that you also flew again with Air Canada at the end of July. They do deserve a second chance. Can't wait to watch the outcome of that video. Fingers crossed! Darryl
I think it's an isolated incident.. I took air canada from Toronto to Vancouver and it was fine .. business class.. but yeah .. after this I'm not taking them again .. no excuses for that kind of behaviour
First time watching your video. Thank you for a honest review. As a Canadian, I have flown AC on many occasions and I also find the cabin crew very arrogant and rude. Especially if you are a visible minority and the crew member is also a visible minority, they seem to NOT notice you! I hope they address this in their training.
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I wouldn't use air canada if i were you they should be happy that youtubers are doing it for free you are helping them with business
Exactly👍👍👍I think you’re a great world traveler👏👏keep you happy, motivated and energetic in spite of these experiences💪💪
I hope the CEO of Air Canada gets to see this
@@TattoosLovers I disagree with your interpretation of the situation. Air Canada was happy to have him there. It sounds like somebody on the cabin crew was uncomfortable being filmed and the cabin manager overreacted. Ultimately Canadian privacy law comes into play here. That is why he received the email before his return trip. Air Canada needs to better communicate theses laws with all travellers.
No mater what airline you travel in Canada on they would be subject to the same rules.
As a Canadian who was forced to fly only Air Canada (I worked for a Crown Corporation) I watched this video with a small grin on my face. The ATTITUDE you experienced is NOT a rare, one off occurance...it reflects the overall attitude of the Corporation and it's employees...that is why their rival WestJet has grown so rapidly in the past few years !
I have flown air canada many international flights and domestic. Never experienced anything bad. Westjet was decent but not as good as air canada imo. Maybe its cuz i have only flown in the country with westjet toronto - calgary.
Completely agree with you.
American Airlines had management line that and it filtered down to the employees who acted that way.
Wasn't WestJet bought by AC not too long ago?
@@lilijastoppler377 ...ummm...NO !
we need more honest uncensored review like this, instead of those staged commercial reviews from Sam Chui lolll
Completely agree
Completely agree Sam chui HOW TO SURVIVE IN EMIRATES ECONOMY.
@@NavigatoTravels absolutely! Correct reference of the video.
True, true, sam is so fake, except that he gained some LB‘s recently, and that‘s true😂😂😂😂
Agreed. I skip many Sam Chui's videos as they are unwatchable.
You looked really scared in that plane footage. Cabin manager should be sacked or at least demoted. He behaved like a bully. Keep on doing good job Josh.
Jobsworth bully
If the airline has given the permission then why the cabin manager had a problem! Sad
Of course, that manager was in wrong, especially for Air Canada. However, Josh's scared look is really part of passive-aggressive attitude in general.
Well the Cabin manager in question did the one thing others DIDN'T do... He came back and said he was sorry, and for THAT alone is a good sign.
Everyone can screw up, the difference is fixing it and how you react when you do.
@@CMDRSweeper what was motive for his apologies,
The fact his actions had made it out to Instagram and he was told fix this now... ?
Hi Josh! There will always be people working in the air who are totally ignorant to other peoples wishes. I spent 20 years as cabin crew and I always tried to have this attitude that my passengers are paying my salary and they come onboard with a hope of a great experience and this is something I wanna provide. If I were this cabin manager on this AirCanadaflight I would have briefed my crew like this; "Today we have a guy with us doing review on us as carrier and as crew. Treat him like you treat everyone else and this means; givne them all the best service. He will be filming onboard and this is a grand opportunity for us to show that our passengers has picked the best airline. So, crewmembers; get out there and shine, like we always do".
As a Canadian, I have flown on Air Canada many, many times. I would say that from most of my flights with AC, they tend to be very rude, abrupt, and most AC employees seem to hate their jobs.
Why do you expetc people to treat you like a king? You are just a passenger.
@@Achineche Atleast I would like to be treated like average. We can compare Air Canada to there rivals and if treated way below average they are not good.
@@Achineche Being treated with respect is NOT being treated like a king. Please let us know where you come from so that I, at least, can avoid that part of the world. Thank you.
That's not true. I fly AC for past 28 years internationally and it's as good as any other international airline. I know people who are working for AC as flight attendants with seniority and trust me, they have no reason to hate their job. I wonder where you get that 'they hate their job'??? In fact, they're financially rewarded better that Emirats on beginning level. So, just because this guy had ine negative experience and this is his own personal opinion, that doesn't mean that AC in not good airline.
Yikes.!! Sounds horrible..would never fly with them.
I believe it. I used to work in a hotel where we hosted Air Canada staff every day so I used to meet over 100 Air Canada employees at least 5 days a week. I must say they were the rudest bunch of people I have ever encountered. Not all but most of them.
They resent living in our shadow.
@@szervosz Lol! right?!
Josh, my name is Michel and am also a Service Director (Cabin Manager) for Air Canada for 15 years. I am so sorry to see what you’ve gone through on this LHR-YYZ flight. It seem my colleague over-reacted or miss-understood your intention since the Captain and AC had pre-approved your filming. I do the LHR-YVR regularly and your presence would have been welcome on my flight and my crew briefed appropriately. Glad to see colleagues of other department made it up to you! Best to you! ✈️🎥
I won't be flying Air Canada any time soon! This is just appalling customer service.
@Trailers Wow! No manners or civility on your part is there!!!!
BigBoy223 ur dad
@@AndyShen 🤔
I thought Canadians were nice. 😳😳
Air Canada, you are not for me anymore. 🙅♂️🙅♂️🙅♂️
I think the Journalist part of your reviews is why I love your content so much. Honest and entertaining. Don't change. Thanks mate.
Unfortunately, Air Canada cabin crew have a history of passive aggressive behaviour. Their union is so powerful and makes it nearly impossible to fire these drags.
My guess is since the airline is so subsidized that the cabin staff is aiming to reduce the number of passengers per flight. Even the cabin manager, if one thinks about it.
The plane flies whether there's 30 or 250 people on it. They get paid the same. Now tell me what's easier, serving 250 passengers, screaming babies, and cranky elderly people, or a nice quiet empty.. Airline operates no matter what the livery manifest says, and an airport will most likely give gate priority to half full plane, in turn easier on the cabin crew.
Air Canada's cabin crew seem to average over 45, so physical labor is not on the top of their list. Best thing is the airlines powerless, as a strike shuts down everything and is bad press for True Dough !!!!!
1. Airline is heavily subsidized, operates no matter what
2. Tail wags the dog, so the crews shape the Airline as they wish
3. An empty plane is easier to service than an full one
4. Paychecks and Raises are gurranteed, no incentive to improve
5. Airline innovates by cutting passenger comforts, and charging for irrelevant things.
Blame the unions. Red scare taught you well.
@@jacintofernandes2907 Not all unions are bad, but you have to admit, firing a bad employee is made much more difficult if they are in one. What is red scare?
@@jacintofernandes2907 So the unions that keep people from being fired despite being incompetent assholes are blameless? Care to explain why?
The red brainwashing has worked extremely well on you I see.
@Alfred Weber The scale has now tipped in the other direction. Not being able to fire lazy, rude and unproductive employees is a huge barrier to many businesses continued success... and ability to employee people.
I stopped flying air Canada after being treated badly from speaking to the staff on the phone to the staff on the plane.They were so rude to me that I was shaking and full of anxiety. It took me a few days to get over the stress they put me under. West jet is the way to fly when flying a Canadian airline.
It took u a few days LOL u to soft. *WestJet
@@springs9922 Do you work for Air Canada? Accounts are fairly easy to trace you know?
@@charityrocks nah i dont work for em. If i did what u finna do u can trace shit. You cant even trace your dad that never cameback with the milk💀💀💀
The thing is, you have no idea how bad the experience was and maybe the person is dealing with heavy anxiety already. Traumatic things are not easy to get over.
In response to the first reply btw
Sorry you had such an uncomfortable experience. As a Canadian, I have to tell you that AC is not very respected here. They used to be one of the foremost airlines in the world. Their service and reputation has deteriorated badly over time. I do not fly anymore, but if I did, I would only fly AC if I had no other choice. However, that being said, I'm glad they "made it up to you". BTW, this is the first report of yours I have seen. I appreciate your honesty.
Brian does air canada charge for head sets ? I read that once, a few yrs ago. Still happening ?
Sorry, haven't flown AC in a long while, so cannot answer your question. However, last I heard I believe they do. I think there are a few airlines that do charge for headsets, but not 100% sure.
People shouldn’t be saying things that are not true. I have been flying air canada now for 20 years and every year qualified as Gold Elite member. Air canada service is exceptional good. I flown all the three classes of Air Canada, both short and long haul. Looking forward to many flights with my beloved airline.
You must be in a minority. Every time I hear comments about AC people are complaining about the lack of service and uncaring crew members. Any comments I have heard like yours, are very few and far between. If you have never had a problem, consider yourself very fortunate.
@@2000shege What's untrue ? can you be specific.
"Travel is not always rainbow and sunshine"
True. When I arrived in Japan at the Haneda Airport, it was raining hard.
Lolsss
Halfthekgb: LMFAO thats golden.
Lmao
Do a video of it and say how bad mother nature was to you.
🤣🤣🤣
This guy gives authentic experiences and reviews. Sam Chui videos are out of perspective, he gets the friendliness and service because he’s Sam Chui. This guy gets the experience we would get if we wanted to vlog on a plane.
I write about filming on board above. It really does have to be with permission from the airline. If a guy walks into your workplace and just starts filming you... how would you feel? An aircraft is not really a public space but EVEN IF IT WERE, anyone should be able to go about their work WITHOUT being recorded on video, if they don't want to be. How would you feel?
@@djlondon7956 the CAPTAIN gave him permission
Man, this whole Sam Chui feud is wild!
@@djlondon7956 A person shouldn't work in hospitality businesses if the person don't want to be filmed and most important don't know how to politely decline being filmed when the higher authority already given permission to be flimed. It is a competitive business and one person mistake can ruin the face value of the company.
@Vishnu Gokul execpt he decides on whos good and bad based on who pays him and gives him extra perks in order to "buy" a good review.
Wow Air Canada! Possibly a good lesson in public relations that one bad customer experience garners 8,200 reactions and 330,000 views, and I'm watching it 2 years after it happened. So it sticks. It does not make me ashamed to be Canadian, but it makes me ashamed of you. It was 13 minutes into this video before Josh referred to David, the Cabin Manager, apologising for his behaviour, and frankly, 13 minutes is a long time in TH-cam time, and it's time you deserve.
It's not so much just the Cabin Manager's behaviour, it's the fact that the cabin crew TURNED THEIR BACK on a paying customer. Not flying with you, ever.
They don’t really care. Time to move on
Same here. I'm Australian and I travel. I'm also a retired third-level airline pilot. And it seems Qantas is going this way too and has been for some time - although I have not flown Qantas for some time for that very reason.
I'm personally ashamed you are a Canadian! I'm ashamed of Air Canada as well. So both of you can be low class together. Go apply for them it sound like you will fit in great.
@@charityrocks And we're all ashamed of you.
@@charityrocks well I’m ashamed of everyone watching this, I’m ashamed of myself, I’m ashamed of every person that ever lived
A guy sitting at an airport bar noticed a beautiful woman sitting next to him. He thought to himself, "Wow, she's so gorgeous she must be a flight attendant; but which airline does she work for?"
Hoping to pick her up, he leaned towards her and said, "Love to fly and it shows?"
She gave him a blank, confused stare and he immediately thought to himself, she doesn't work for Delta.
A few seconds later, another slogan popped into his head. He leaned towards her again, "Something special in the air?"
She gave him the same confused look. He mentally kicked himself and scratched American Airlines off of the list.
Next he tried "I would really love to fly your friendly skies?"
This time the woman barked back at him "Man, what the fu*k do you want?"
The man smiled, then slumped back in his chair, "Ahhh, Air Canada".
That's a bad experience indeed! I did not have any problem filming onboard Air Canada recently (and I did not inform them upfront). Love your videos. Keep them coming!
Collab?
Definitely collab. I LOVE The Luxury Travel Expert. Keep up the good work guys.
O
That's because you were probably flying in first or busissnes class, not in economy...
Well spoken 👍🏽
I flew Air Canada last year, Zurich-Toronto. I was genuinely surprised how rude and disinterested the cabin crew was. It felt more like we were ‘burden’ to them. It’s not a nice experience especially when you pay so much money.. Another shock was their food. Absolutely sub-par, but that’s another story.
Agreed, expensive, bad quality and bad attitudes.... the employees in Montreal are as bad as Atlanta!
Us Canadians really got the short end of the stick with airlines. Air Canada and WestJet are both just terrible airlines with terrible service. I'm always relieved when I get the chance to fly other airlines outside of Canada, there is such a clear difference.
@@roses.9181WestJet got bad too? I flew WestJet YYZ to LAX and I remember it was a much more pleasant experience than AC. Sad to hear that deteriorated too
@@ljupcokocarev6623 they used to be better! they were focused on having employees be owners of the company as well, and treated them better than AC did. And then in Feb 2022, they got a new CEO, Alexis von Hoensbroech, and they've been deteriorating ever since.
Worst food always.
Man loves a beef with airlines hahaha
Keep it going, Josh. We are with you.
Air Canada: We're not happy unless you're unhappy.
This is why I'm a big fan of your channel. You give us your experience exactly how it is- without any sugar coating. Love your work.
Josh ! As a former Flight Attendant I would have removed that FA or walked off the plane if I was not the A position.. but I suspect this idiot was A) jealousy. B) His boyfriend left him. C) He thinks he has power but he is just a hotel manager in the sky..... so in the end, you got this idiot because I am sure AC will take a ton of heat for it. Keep doing what you are good at...cheers!
B lol
In my experience, Air Canada can be rather contemptuous. One of the very few airlines I actively avoid.
Can be rather "contemptuous," you mean disdainful, disrespectful? I think l can come up with adjectives far better suited for their service: Obnoxious, horrifying, ignorance, unqualified, not worth the paper they're printed on. I could be more explicit, but I'd be lowering myself to their standards, so l will refrain from doing so.
I cannot understand the cabin manager's attitude towards somebody being escorted by ground staff to the plane like a VIP. It is like arriving at a famous international hotel and get a slap from the recepcionist.
All_Roads the flight crew were cool with his filming, they even told him that if he wanted footage of the flight deck it was fine. It was the cabin crew that was the problem. Cabin crew bad attitude is not unusual and happens more often than many realise.
Alan Piper the power has clearly gone to their heads.
Chatta290 that’s common these days. Had a similar incident on a Qantas flight years ago after which I chose alternate airlines for years. In my experience, when you get bad service from the cabin crew, ask for their names and positions. They will be reluctant if they realise that they are in the wrong and will generally change their attitude. If they still have an attitude and ask why, tell them that you need it for your report. If they offer you a complaint form, tell them that will not be necessary as you will be sending your report directly to management. If possible, film them behaving badly and send the footage to management with the report/complaint. If you get no response, post it on social media, you’ll get a response then 😊👍.
Yeah exactly
It doesn’t matter if he was being escorted into the plane, no one should be treated like that. If he was treating Josh like this just imagine how he was treating other passengers in economy. It’s all about respect FOR EVERYONE.
Being from Canada, I feel so much empathy for you that someone in this position pulled a power trip and then you were treated that way by the crew! It is completely unacceptable and so isolating! I know very little about flying, but I do know about professional, appropriate behaviour. It begs the question whether the manager felt he had something to hide. I'm glad to hear he apologized. All this pre-flight preamble makes me wonder why they are so nervous about being reviewed.
I am sorry for your terrible experience. I applaud you for calling out Air Canada's appalling customer service.
Air Canada has been upgraded to 6 stars by skytrax, if you know what I mean😉😉😏
Skytrax informed that Cabin Manager about Josh. I think he work for Skytrax and will he get award for best cabin manager by Skytrax
you mean, minus 6 stars . Perhaps you made a mistake
You should havent boarded the plane. That treatment would be enough for them. File a complaint against cabin manager and crew to Air Canada's CEO
@mariha asif Absolutely right! I think the Cabin Manager was doing this for long time. That person is a bully. No doubt about it.
Yeah but by boarding the plane he can make good content out of the situation (he began tweeting about the experience as soon as the aircraft took off). A little bit of discomfort for a bunch of good content. Nothing at all wrong about him doing this - gotta be strategic.
I can see your discomfort and anxiety on the aircraft. It is sad how one person's rotten, haughty attitude can spoil what otherwise had the potential to be a great experience and review for Air Canada. Well done to Air Canada's ground crew and Pilots for acting professionally. Sadly, all their good work gets tainted by the cabin attendants' unprofessional attitude. I am sorry you had to experience that bad hospitality.
One thing that cabin crews often forget is that passengers rarely remember what the aircraft looked like, what amenities they were given, how the food was. Most of it is really average and not very memorable, even on Air Canada. One thing they DO remember, however, is how the crew made them FEEL.
Antonio Ramos Absolutely correct.
Very well said. A smile and warm welcome can make a huge difference
I agree. I refuse to fly Qatar due to a pursers horrendous attitude to my almost deaf 80 year old father trying to go to the toilet. I was disgusted and wish i had filmed this horrible man, i was mystified this guy was a purser with QR and therefore concluded the staff way below standard
Just based on your experience, I will never fly AC again. What happened shows you the LAXIST CULTURE of the cabin crew at ac
Too bad!! Thanks for keeping it honest and real! I like how you do point out the good things along with the not so good things
To be aggressive with you as you board, taking 4 hours to apologize, asking you to give them another chance then getting an email with what sounded like more aggression towards you for what you do, I’m not sure I would want to fly with them again anytime soon. ❤
Or ever
The use of those words by them is not good for me. As a uk person, I thought Full Legal Package meant, yes you can film, we will give you the legal packages (paperwork to sign for model releases) I wish officials in USA and Canada would say thinks literally and clearly. Reminds me of immigration in Cali where there was a guy by the rope line to immigration desks, i never realised he stamped my passport to exit (there was a 6 inch gap in rope as it meandered back towards the desks) all he said was "you made your choice" what the hell does that mean. I only knew when he shouted over to the desks, the last guys been done. Well thanks for telling me.
Because Air Canada has such a MONOPOLY in Canada they think they're above the law .
Josh is one of the aviation vlogger who gives honest reviews on different airlines...! Keep it up dude!
As a Canadian, I avoid Air Canada for any international flights. Even American carriers don't suck as much.
I respectfully disagree. I fly regularly with AC internationally, to Europe, long hauls and they're as good as any other national European airline. To compare AC to any American airline is ridiculous.
@@luciasaunders9736 you're right, that would be insulting to the US airlines.
Don't be so dramatic, it isn't terrible, they are up to par with competition, which is Westjet, American, United
@@luciasaunders9736 American Airlines have good international service, especially compared to air Canada. To say otherwise is to be in denial, or a sense of Canadian insecurity and inferiority complex to the us.
@@KanyeTheGayFish69 But both Trudeau and Biden suck equally as much. I believe they're in a race to see who can be the most pompous arrogant douche.
this is insane, how could they treat customers like that especially when everything was already approved
You're the most honest critique of the airlines. I appreciate that. Thanks.
Why do you always get into beef with airlines haha
Aus TV Uploader because views
Unlicky
because he is honest unlike other reviewers..chui chui chui
Because he is honest and not always he gets in beef.
Turkish Airlines Fan Turkish Arlines by far is the worst
It’s hard to find someone who is actually impartial when it comes to reviewing airlines. Your content is amazing and in my opinion, the most thorough when it comes to air travel.
I have encountered incredibly rude staff every time I have flown Air Canada. I live 25 minutes from our airport where our only option is Air Canada. The staff that work the flights from this terminal are beyond rude so I drive 2 hours to another airport where I have other options.
The guy who complained should just sit and get a tomato in his mouth. Cabin crew are there not to satisfy your silly curiosity...THEY WORK THERE. And you...pitful influencer...( What is it???) are just a useless parasite
Josh, another great video, your honesty and integrity is so clear to see. You are extremely engaging and I am very glad to have found your channel
You do make a difference Josh, I respect you for that. As you said, you have to work hard to earn a title of Cabin Manager, but that guy was Super-rude to you.
I always fly AC to Asia because I love the 787. It’s a mixed bag. While no one is rude, they are sometimes indifferent. They always service me which is fine but it’s inconsistent. Unlike Asian airlines there are a lot of older flight crew who seem like they are a little tired of the job. I would say when flying out of an airport from Canada the food is generally terrible but flying back from Asia, the food from Asian airline catering companies is far superior especially Taiwan or Japan.I fly them for safety, the 787 but service is hit or miss. That’s my honest review.
I fly to asia twice a year from yyz and AC is my last choice , I have many choices from yyz , eva is easily my first choice , if you want 787 go Korean there great also
Unions yo
AC only has a couple of Asian destinations. You'd be far better off flying an Asian carrier. Unless your destination is Hong Kong or Shanghai that is, because Air Canada doesn't fly to these major Asian cities: Bangkok, Singapore, Ho Chi Minh City, Hanoi, Kuala Lumpur, Jakarta, Denpasar-Bali, Phuket and many more.
I agree I don't like using more than 1 airline to get to my destination @@therock8224
@@ritchie2634 Also, it's almost always a lot more expensive to change airlines - so many airlines are offering a one-stop service between the USA/Canada and just about every major city in Asia. If you change airlines you may need to pick up and recheck your luggage too.
It's 2019 and Air Canada of all airlines doesn't need to act like Air Koryo. Air Canada should brief their crews that aviation videographers are huge now, and competing airlines recognize the immense benefit TH-camrs are for their brand.
Look at the Canadian airline Westjet. They rolled out the red carpet for TH-camrs (even the one's that refuse free flights) for their inaugural LGW to YYC 787 service.
Lastly, the United issue should encourage Air Canada to welcome documentation of their superior service. It should be a source of confidence and pride. Air Canada seemed to try to make it right, but what happened... happened. Hopefully Josh's experience can have a positive impact on company culture.
True
I think the crew thought he was a threat or they were just hired without briefing
If it was not Josh than nobody would know what happened. That guy would bullying as he pleased. My friend this a hospitality business, one persons personal bullying nature give bad rep for all other hard working professional and in the end sink the whole company. This is not about filming, the cabin manager showing his authority. If he feel discomfort about being filmed he can politely asked not to film. No! he has to say, the whole legal package!!! If it a norm in air canada nobody should ride in it. You want to be fu**k by this bully and it group ride air canada.
Yes n no!
No thank u to cameras, not near me or children!
You have clearly shown many ppl! They can broach airline u know this? Legally.
A hidden became !!!
The airlines who don't want you to film know that their airline is shit n not up to the standards it needs to be only people who have something to hide don't want u filming n that tells me all I need to know and AC I would never use again.
Hi Josh
Good job. I was a Flight Attendant for TWA for almost 20 years and part of that was as a Flight Service Manager (same as Cabin Manager). Our policy, as far as cabin lighting, We wanted to match the light as the outside in case of an evacuation. Cabin lights on for daytime departure and off for night departures.
lol the same exact thing happened to Trek Trendy. Then they invited him back for an apology flight. But his 1st and your experience is exactly what you get with them.
I wanted to go to your instagram to ask if you can review Air Canada. Thank you very much Josh. ❤❤❤
I love how weird things keep happening with you and you tackle them in the best way possible without worry :)
They screwed up. They know they screwed up and it seems like they're trying to make good.
I'm looking forward to Part 2 to see if they pull it off.
I always fly international and whenever I choose an airline I usually watch your reviews, and now I'll add air Canada on my "🙅♂️ List"
I've only flown with AC once from tokyo to vancouver. Never again. Smallest seats and pitch and rude flight attendants. And there was a 2 hour delay which caused me yo miss my connection. No compensation or food vouchers. Ended up with a 9 hour transfer instead of the original 2 hours because of delay
This guy speaks so many accents at the same time.
How many accents do you speak with Pish Tish Pullyerself?
That’s because he’s multi lingual, English, German and Czech and possibly Slovak speaking.
Pity you were treated poorly because I was on an Air Canada flight just three days ago, and everyone was very kind, good flight.
6 days ago I had a good flight with air Canada
I really appreciated this video, Josh. Thanks for sharing all your thoughts and feelings not only about your experience but about the challenges you face doing what you do.
Three years later - and this is sticking!
Best Airline is KLM and Qatar Airlines 👍I had very good experience with them😃
Hey Josh,
I really like that you give your completely unbiased opinion about your flight, but here is an idea: Stop asking for ekstra perks like preboarding and stuff.
Don't let them know that you are coming, the review gets more unbiased and you won't get into those situations.
Anyhoo, good luck in the future.
I follow your youtube channel since a while ... I love that your reviewS ARE NATURAL and could easily help, someone, to decide what to choose according to their budget.
Maybe the cabin manager is so used to bullying his juniors that he thought he could intimate you. He was definitely wrong for threatening you and he wanted to show you he's the boss. He should be hauled up for his uncalled for behavior. Good that you did not leave the flt and he would have "won"! Keep doing your honest good work cos it is such a fantastic job you are doing. Keep it up Josh 👍👍👍
Earlier posting.... typo..... I mean intimidate you and not intimate you
Air canada sounds scary lol. I've never flied and I will do everything in my power to avoid flying with it.
As a Canadian I am ashamed that this is the way you were treated!
Thank you Josh for your honesty. May I make one simple remark regards your reviews. The negative ones are clearly worthwhile and we hope that the airlines take notice. They should. I think that you could successfully convey your experiences in an about half the time. Having said that, I can feel your passion, and your need to express that adequately. I’ve travelled extensively, and cannot recall a bad experience like any of yours. Then again, I don’t film or post reviews while flying. Keep up the great work.
Most likely it was just a cabin manager that was on a power trip...so unnecessary
I’m glad the captain was on your side
why didnt the captain intervene?
I’m very sorry that happened to you. Josh please continue with your amazing, professional and very well done videos. I really enjoy each one of them.
13:33 he DEFINITELY got a message from ground staff at HQ bc of your post and followers tagging the company that they sent a message to the pilots to try and avoid a PR nightmare 😅 AC is the worst and super sneaky - sincerely an EX AC Flight Attendant
I had a similar experience to yours, Air Canada’s crew on my flight were extremely rude and that’s why I don’t fly them anymore and just to add I was traveling in business.
Same here. Have boycotted them for over ten years.
Well Air Canada ... you must be so proud of your Cabin “Manager” and his “customer service attitude and sense of hospitality”. Now over 36,000 viewers ALL OVER THE WORLD at this writing have heard of this incident. Great PR work 👍🏻. And here’s what’s so troubling ... the Commander of the Flight (the Captain) welcomed Josh on board in front of the Cabin “Manager”. That alone should have clicked with the MORON to stop and apologize. No matter what you, Air Canada Public Relations, does now ... THE DAMAGE TO YOUR REPUTATION IS COMPLETE. 👍🏻
Was not just the 'cabin manager'.
Yep he poisoned the whole crew. An FA should have slipped a note to cpt right away to check comments. And should have been an immediate upgrade, rolls royce treatment including foot massages and shoe shing and yes bust out that caviar you stole.
Purser is definetly gonna get a little talk about what happened.
He stepped way out of line, and outside of his salary class, with the amount of negative PR he managed on one single flight.
Michael P. Outside of his salary class 🤣🤣😮
How unprofessional of the cabin manager. Fine if he isn't okay with being filmed, just say so "You can film anything, but please don't film us, unless you have specific permission from any of the crew to film them". Now you had the company say "Yeah sure, that is fine, come let us let you get onboard early and make some great shots" just to be met with extreme hostility from the entire crew onboard? I can't even imagine what the groundcrew was thinking, like holy shit I would be saying "Dude, he got permission from HQ, if you don't like it, don't let it out on him, go talk to the boss".
Hello josh, I’m incredibly sorry for this horrific experience on AC, I currently live in Toronto and when I travel domestically I always try to book with WestJet or Air Transat. Why? Well WestJet has always treated their costumers well and same for air Transat. That cabin crew should be down fully shamed to treat you or anyone like that. As a Canadian, AC doesn’t represent us Canadians. We are kind, caring and open and AC hasn’t showed it. Glad they made it up to you at the end
Keep up the work!
Air Canada ,cabin manager on a POWER TRIP. WELL done josh.🇦🇺
Cartier Gemmell I’m a former flight attendant (quit a few months ago) and I can assure you: POWER TRIPS IN MANAGEMENT ARE REAL. It’s a plague. Horrible!
What’s a power trip?
Power trip on one side absolutely... but also entitlement on the other side...not much room for meeting in the middle 😖
WHAT?!
How could Air Canada do this?!
I mean, I've never flown Air Canada, but I knew they were reasonably good. But this...the manager who said and did these horrific things...he should fined and fired.
Somebody didn't like being filmed, the service manager didn't handle it in an appropriate way. Honestly this just shows that policies haven't caught up with technology.
I just saw this video and am not surprised. I highly recommend sticking with either WestJet or Air Transat. I noticed that regardless of their job with the company, Air Canada employees are stressed because of the high standards that they have to meet. So imagine flight attendants who have to meet their standards and do their job which includes dealing with all sorts of passengers. Still, you should not have been treated like this by that manager.
Hi Josh. I follow you and always eager to hear about your experiences with different airlines. I am very sorry to hear about the bad experience you had. But I think letting the airline crew know in advance you will be on a particular flight may create a bias in the reviews. What are your thoughts? Thank you.
As a Canadian, I am so embarassed that you were treated that way. His apology was too little, too late. I used to love to travel, but flying has become so tedious! I now fly first class only. I worked all my life, and now I'm retired, so I go First Class all the way now! 💞💗
IMO - not everyone can afford first class.
@@butterflygirl2285 I didn't say everybody can afford first class. You missed the last half, where I said "I worked all my life, and now I'm retired, so I go First Class all the way now!" This guy flies first class. Am I not allowed to do so also?
IMO - Yes, of course you are entitled to your opinion. My comment was made because it reminds me of the famous quip, "Let them eat cake ."Theoretically it could be construed that because you can afford the top tier price other passengers' concerns are unimportant. '
@@butterflygirl2285 They ARE unimportant to me. Their concerns might be important to the airline, but why would I concern myself with other people's living standards or issues? Too many people just don't understand that other people just DON'T CARE! I'm sick of whiny young people, who think they don't have to sacrifice anything, and they should live like their parents live, after a lifetime of working! Entitled brats, who want everyone else to care about their feelings, and give them a safe space to curl up. I'm getting really tired of people who think that I should feel guilty because I can finally, after retiring, afford to go First Class. My first time was last year, and it was wonderful!
IMO - I understand what you mean about affording to travel in stye: as a retiree I can afford luxury. Each person can choose how he/she feel about social issues and or commenting about them. We will just have to agree to disagree. Have a great evening.
Disappointed
My uncle works in Air Canada
He said he received a report about this flight
He said that he is investigating the problem
Did he receive verification from the pilots?
some cabin crew member verified it
@Aus Flyer Yeah, why not?
I hope they get the "entire legal package"! :)))
Well, the next time keep a voice recorder on yourself, on the whole time so you can expose their real face. Hypocrites!!!! Shame on Air Canada!
@@alfchuah yes and no, it all depends on each country's law, different countries may have different laws about voce recording where you are actively participating, as well as different laws for uploading content
@@timmytabasco1891 that's interesting. That would have to be the same with video recording too then right? And if true for video then the government wouldn't use CCTV as it would be unlawful?
Timmy Tabasco it’s illegal in. Canada but the flight departed from London
jordanaus75 CCTV in public spaces to film is allowed. A plane is private property hence you need an individual’s permission to record them.
@@timmytabasco1891 they are employees, he had permission to film in the workplace from management for a review of their service and offerings. Plus pilots were all good with it.
Flying Air Canada is like having a baby.They are so unprofessional,it`s amazing!
My wife flew in Sept./2019 and they managed to rip her off for 160$.
And this comes from a Canadian!
Fly Lufthansa,best people in the World
Yes! Another honest opinion.
Flying Heathrow to Toronto in October -- not selecting Air Canada.
That is probably the most intense flight ‘welcome’ I have ever heard. You didn’t deserve that.
Some companies badly treat you even without a camera, let alone filming.I do not dare doing that! Congrats!
this is why sam has no problem filming as he never says anything bad.
Angus McLay Yes but I prefier honest reviews .
@@NavigatoTravels thats my point. Sam is just an entertainment channel whereas josh is a proper honest review channel
Sam is all sweet to the Airlines an extension of there PR dont think I have ever heard a bad comment but his not giving a true impression, But Josh gives real reviews telling the true picture and that's the one I use when booking my flights.
@@livingadreaminparadise9307 the only bad time i have heard sam give a bad comment was on the american airlines 787 where he said he didn't particularly like the main course.
@@angus_m I think you haven't seen Sam's Indigo airlines video, in which he clearly mentioned that the cabin crew was not welcoming at all and they were so busy with their work that they even forgot to greet the passengers. Don't blame anyone without a reason.
Air Canada’s unofficial slogan : We are not happy until you are not happy.
Screw that
Its the other way in reality : We are not happy if you are happy.
@@digit313 🤣
We flew with them in august. Not a great experience on any level. Getting yelled at by the flight attendance was the cherry on top.
Filming aboard the state airline is forbidden in the People’s Republic of Soviet Canuckistan!
Gosh, you looked so frazzled! I'm so sorry, you looked terrified. I also work for a narcissistic bully so I know EXACTLY how you (and the cabin crew) felt. Again, I am sorry for this horrible experience.
Air Canada has never been really worth while to fly.
Never had a problem with them.
@@airwipe1639 Same here.
I honestly hope the employee was fired, it’s people like him that make travel less fun.
I totally agree... People like that should not have jobs like this
Well done Josh. Those photos of Air Canada are epic like You said. Only found Your channel yesterday and I really am enjoying watching Your videos.
It’s 2022 and I’m just watching this; I guess there is a lot of TH-cam out there.
There is no reason for Air Canada’s rudeness and complete lack of professionalism by the cabin crew. Seeing Josh shaking at one point tells me all I need to know. There is no reason to make any passenger feel like this, and quite frankly they should be shamed. I’d like to think this was just an AC crew having a very bad day but it’s completely unacceptable.
To Apologise 1/2 way through the flight is not good either, they probably saw your Instagram posts and went in to damage control
Keep up the good work Josh, we are all behind you on your honest vlogs
What a burn for the territorial, insecure purser when the pilots welcomed Josh! He should learn his place. He's essentially a waiter. I wish we had a better national airline in Canada.
I started following you and Non Stop Dan because of your honest and real reviews. Keep doing what you’re doing!
Yep
Wait, don't Canadian people have a stereotype of being nice but their airline staff are rude? Ironic.
That's just what it is, a stereotype and a myth. Not all of us Canadians are nice.
Classical air Canada!!! If you weren't famous they wouldn't bother to apologize
classic
Hi Josh,
Wow! I can't imagine being blatantly threatened in such a way. Being a Canadian, I'm sorry that Air Canada presented themselves so poorly. In the end--as uncomfortably enduring as it must have been--I was pleased that David apologized and that you accepted his apology. Equally, I was pleased that Air Canada had invited you to their headquarters and that you also flew again with Air Canada at the end of July. They do deserve a second chance. Can't wait to watch the outcome of that video. Fingers crossed!
Darryl
Honestly I’ve always had a really good experience with Air Canada
Maybe , they pay you to say that. Shit airline compare to any Asian airlines .
@@ivanbobanwar1320 What are you on about them paying me
I think it's an isolated incident.. I took air canada from Toronto to Vancouver and it was fine .. business class.. but yeah .. after this I'm not taking them again .. no excuses for that kind of behaviour
A bit ironic how Canada is stereotyped as being a super nice country yet you had a bad experience on their national airline.
First time watching your video.
Thank you for a honest review.
As a Canadian, I have flown AC on many occasions and I also find the cabin crew very arrogant and rude.
Especially if you are a visible minority and the crew member is also a visible minority, they seem to NOT notice you!
I hope they address this in their training.