How ASUS scams their 2023 laptop customers
ฝัง
- เผยแพร่เมื่อ 2 มิ.ย. 2023
- The specs of your laptop might be completely different from what you were told as ASUS keeps falling deeper into fraud territory.
Basically I was disappointed that my MiniLED laptop screen looks horrible, then eventually found out that it wasn't even MiniLED to begin with.
#nebuladisplay
#nebulaHDR
#ASUS Strix Scar g16 g18 review
#hdrgaming
#asusrog
#asuslaptop
#coilwhine
![[สปอย] มหาเวทย์ผนึกมาร 261 "ร่างโกโจโดนขโมย" ชายที่อยู่ตรงหน้านี้เขาไม่ใช่อาจารย์โกโจตัวจริง!!](http://i.ytimg.com/vi/u5GTa2Mpp_E/mqdefault.jpg)
This review has WAY to few views!
haha thanks, tho I feel the opposite, if I knew this was gonna get more than 1k views I would have put in a bit of effort and made it more visual
The visuals are secondary. Its the finding and what you say that is interesting!
Some people might say in the grand scheme of things, HDR doesn't really matter to them or whatever. No big deal. But I agree with you it's beside the point. It's the practice. The point is the ethics and the honesty, or lack thereof, being shown by Asus. This is the kind of practice that a company could, and probably should, get sued for. Laptops ain't cheap. You better be getting what you're paying for. False advertising to me = theft.
It's not about HDR, it's about MiniLED, miniLED matters to everyone whether they are in SDR or HDR
Big tech(s) with reputable and prestigious brand image can do whatever they want to consumers. Maybe they will blink if it is an order of thousands of units from a company/university. Other than that, don't even try.
nice you copied my name
its not only theft its a theft in a day light
"Asus is being intentional about it; Nebula HDR does not imply the presence of mini LED technology."
I can't imagine the frustration you went through with this BS but you did a good job calmly and logically explaining it all.
My gut feeling tells me that Asus will just be more careful next time and sell worse laptops in regions where there aren't that many non-paid independent reviewers - countries where there aren't enough voice to cause any issues.
Your gut feeling is probably right and those countries will most likely be the least developed countries.
...india
@@user-tb5qk9fe1jyou should get some knowledge
I heard the coil whine is in the other strix/scars also. Very common for a line that costs over $5k aud.. think my option is either to splash more w8th razer or settle for less with alienware for the 18" size I'm looking for
Regarding the coil whine, I have heard that some current gen GPU's are pretty bad in that regard and my ancient 980 Ti in my desktop does it as well, but I never witnessed a card that is THIS loud lol. I can hear the 3080 Ti in my Zephyrus M16 too, but it's very quiet.
Definitely a not acceptable defect.
In Asus' site you can actually tell which model has IPS vs Mini LED
ROG Strix SCAR 16 (2023) G634
G634JZ-N4003W -> IPS Screen (N4003)
G634JZ-NM041W -> Mini LED (NM041)
Is this really it?
How about NM042?
@@slnsay5495any NM… should be a Mini LED display
@@_Ashler ty
Thx for sharing this. It does help a lot. 👍 Screen is a big issue but man that fan sound...i could not use that for music/audio recording in general
lol, I couldn't use that sound for 3d stuff, I can't even imagine trying to use it for anything audio related
I have been scammed as well with the same issue. But thank you for bringing this up.
Wow, what region was this?
UK@@Niberspace
Always check the NITS brightness specs, because they'll be different. 1100 NITS means miniLED monitor. 500 NITS means regular IPS display. Nebula marketing ploy is shady for sure, because they're purposefully calling all their 2023 displays 'Nebula' to mislead consumers. But they cant lie about the actual specs of the machine inside the box
Indeed, mine said 1100, but the color calibrator I borrowed measured 400
You’d have to be an idiot to not know one is “HDR” aka mini led and one is not.
1100 NITS of brightness only works in HDR profile and only to some specific areas where the image or video output is very bright. Let’s say the moon in the dark sky. Depending on how much area is covered by the moon on the whole screen the brightness will increase. If the moon is visible on the whole screen then the brightness from the moon would be around. 400-500 nits. But if the moon is visible only in an inch square area of the screen then it might give you upto 1100 nits. That’s why it is called HDR 1000, because it works only while using HDR mode. Not whole screen will give 1100 nits of brightness. The screen only gives power to a specific area where the colour range is at brightest to provide dynamic range between brighter and darker areas.
@@rajatchaudhuri even my gramma knows that, what's your point?
@@Niberspace so why you ask if u already knows that
I was thinking of getting the Scar 16 (living in The Netherlands EU), but after this statement I'm not sure it's the best choice with all the cons... Do you have any other recommendations for the same amount of money up till €4K max???
It's very common that when we buy what we see online, our orders aren't always as what the ads show.
do you have any examples to share?
I don't quite understand but feeling calm from the waves
Came for a tech roast, stayed for the waves.
man , its so true. I brought ROGFlow z13 . two times motherboard replaced. forced bios induced power throttling of 22w, other part also changed. took around 15 services request in 1 year
i just received my first gaming laptop today. When I was shopping around, I noticed that it was confusing. So many variations. What I learned was that I had to pay attention to the full model number and check the specs at the Asus Rog site. There, I would see exactly what I was getting. I would blame the seller for describing it incorrectly cause its really not that difficult to search the model number and see exactly what youre getting. The seller probably did that on purpose, to increase sales.
Sure, but then when you look at let's say a TH-cam review it might not be clear if they are reviewing the same specs or a different model number
In my country Amazon has that webpage saying Mini LED but when I checked the details page in Flipkart they said it is IPS, however the same thing in the computer images said Mini LED.
Wow so it really isn't just the particular website that I ordered from then, totally outrageous, I can't believe no one is talking about this scam
Damn man, you're living the dream, nice car and views. Nice vibes man, also thank you for the information, very helpful to know. Much success to you.
Back in 2007 I bought ASUS parts for a new PC I was building, because I heard good theings about ASUS. I even went and bought a 17" ASUS laptop to game on when I travelled. All those parts and the laptop were great and they lasted me so many years without problems. In 2020 I bought an ASUS A15 from a guy and wondered why he hadn't kept the laptop longer than a few months. Then I saw the screen and saw how just awful it is. I kept the laptop but gamed mostly on my main PC anyway. Later I moved and needed a new laptop and bought a 2022 A15 and noticed that the build quality had become even worse than the 2020 A15. The new screen was much much better though and the specs were ok, so I kept it. After 4 months of light gaming the screen just turned off while I was typing on the laptop. Hard reset didn't help so now I have packaged it up and sending it in for repair, but after seeing your video, I am now afraid I will only get it back next year! Writing this in August 2023. Bought the laptop in April... Military grade build quality as ASUS write? Yeah right!
They promise military build quality but didn't say which military.
North Korean!😁 @@Tom_Quixote
lol military grade is terrible believe it or not, most military things are old and outdated
Yeah it's easily hearable. I fully agree working whole day with such an annoying sound whole day long - this would a nightmare.
What I see online is lots of different specs on what is labeled the same model to give the consumer options, all of which are different pricepoints. Did you check that you ordered the same version as what the content creator had?
I had this same issue with the Acer Helios 18, even in the online store page it says mini LED screen, so u click buy, and when you receive it, it’s a standard IPS panel! Never triggered a return so fast 💨
Outrageous, especially considering that the average consumer (who's never seen a miniLED) won't be able to know that they've been scammed. What country was that?
@@Niberspace I know shocking, and I’m based UK
@@SURG3NTwhat model was yours ive got one comeing tomoz G634JZ-NM041W it says its hdr miniled will have to check nits specs when it comes.
@@dandyer8351 I don’t have it anymore, u will know if it’s mini led as it’s 250hz screen, where as the IPS version is 240hz or 165hz
I used to be 'almost' Asus exclusive, for PC components, and if in the market, I probably would have been into their Laptops too. (Thank god Lenovo had a sale when I was buying my Legion5 ) Then, out of the blue. I switched to MSI, for my last build, and all of a sudden all of the ASUS issues started popping up.
I still think Asus makes the best physical stuff, it's just their handling of problems, and fibbing over details like the details in their displays.
Got to give them credit , Consistency between Asus and Asus ROG (technically separate companies)
Clarification, "I still think Asus makes the best physical stuff" should be, "I think Asus has the ability to make some of the best stuff, the lower the price is though, the more, 'buyer beware' needs to be heeded. (although that is a general truth among all brands)
Carefully with Lenovo it's a Chinese company that has also had its own scandals
Msi would be a better company if Asus is out
@@texboelsen7658 Lenovo is a strange creature.
I found this interesting- "Lenovo is Chinese. Why aren't they sanctioned?"
th-cam.com/video/5g7WrTuL5AQ/w-d-xo.html
@@texboelsen7658 I could be wrong, my impression is- Lenovo's gaming laptops, Workforce (ThinkPads etc), Media, and Budget Models all have their own rank and reputation as far as Quality. (IMO- The Gaming and Workforce Laptops have a better reputation than their other models)
I also bought an entry level asus g14 that listed the Rog Nebula display and returned it when I learned that only the Rog Nebula HDR is the mini led. Confusing feature naming.
Totally agree with you. Their website is full of contradictory specs. On one page they mention 2.8k oled panel, sometimes buying option only shows 1080p. They advertise oled withthis that processor and buying options doesnt even shows that spec. which confuses buyer. Recently I have just ordered zenbook 14 with 4k oled panel as advertised and end up getting 2.8k oled(which is great panel but not what I had ordered).
Does the Asus Strix laptop have that rubberized coating on the area where you rust your hands? My old Lenovo had that rubberized coating that started to scratch off.
I'm afraid I don't remember, I sent it back the same day I made that video
Had similar thing happened a month ago.. on Asus entry level laptop. Reviews said backlit keyboard but when bought it didn't have it.
yes, it's happen in indonesia too, they send mini led screen to reviewer but only sell regular ips panel. in G14 also there's problem for the highest spec they only have black color, but reviewer have white color with highest spec
Ouch!
kayanya itu tergantung Asus Indonesianya mau masukin SKU apa bang. tp marketingnya mantap sih apa lagi website globlalnya wkwk
Asus Indonesia agak mendingan mah. Seenggaknya kalau rusak ya diperbaiki. Pengalaman hape laptop.
thanks for this, my MSI laptop is 6 years old now, and I was thinking of making the leap to ASUS, I liked the performance and specs of the 18" but the fact the screen has that issue, no thank you. I'm curious what laptop you ended up going with.
I might just wait for the 5000 series of nvid cards to come out before pulling the trigger on one.
Stick with MSI
Thanks for the heads up on this, but can the same be said for the rog scar 18?
Well I'm just sharing my experience, I haven't looked into other models, I got out of ASUS the second I got my refund
Thanks for sharing the experience. I've actually bought a different model (rog strix g713) and I'm hearing the electric noise as well but the customer service is telling me that the noise level is within their specifications. (The noise level is not as extreme as the video shown, but I can hear it..) I've been using the rog model laptop for almost 7yrs. This is the first time I feel like it's time to switch to other models.
That's interesting, I wonder if they even admit to the coil whine existing or if they are just pretending that it's just "acceptable fan noise level"
Yes the Coil whine you can hear cleary.
Thank you for your calm breakdown experience of this device. I am getting skeptical of asus QA as well lately
just my personal experience
i have a TUF laptop and the thing broke down twice before the warranty
1. The screen started glitching on 144 Hz
2. It suddenly shut down even on idle states
fast forward. the warranty expired, exactly a week the laptop wouldn't turn on, its dead
had to service it and pay it with my own money since i dont really want to buy in the current laptop market (overpriced and neglible raw performance uplift)
even if the screen is terrible i bear with it as it is my travel laptop for work and entertainment. oh btw i have an ROG pugio 2 mouse too. imagine a mouse costing 80 USD and the first thing i never expected to break was the 2.4Ghz dongle. First time ever that thing broke for me after owning a ton of expensive logitechs and random mouse brands
ouch, bad times we are in where problems are so normal, meanwhile my Acer laptop from 2012 lasted all the way until I retired it in 2019
Needed to triple check and maybe more the exact specs with the Sales Manager, Advertisement , Official Company. locally... and not...
This might help but I heard you need to use the other charger and not the usb-c if you're looking for maximum performance. Still very upsetting to hear since I was looking into getting this model in Canada
Indeed but at least the 100W keeps the graphics card somewhat active. I'm not doing anything crazy intensive in the car but I do want to be able to do some blueprinting in the unreal editor
I sadly have to agree. Bought one and they had an issue with the battery back swelling. Refused to fix it or replace it so I ended up with a laptop that has to be plugged constantly.
Thanks a lot! Was going to buy this laptop and was sure than I'm gonna get mini-LED. Now will choose something else.
The mini led has to be bought from the asus website in America we also have the other one from best buy and else where doesn’t have the mini led
That is disappointing to hear. If you have different models for different regions that is one thing. At least advertise that on your website. Don’t fool people into believing that they’re buying a completely high end machine when in reality you have literally pulled a bait and switch on them. I purchased the Alienware M18 R1 instead fully kitted out, mostly because I think Dell’s customer service is top notch in the tech space. But also all the other laptops like the Scar 18, MSI Titan, and others were really overpriced and I didn’t think their customer service could be trusted. Great Vid buddy
Im from Estonia (EU) and the stores selling x16 have nebula hdr displays (4060). Asus page for this model says "ROG Nebula Display - 16" Mini LED 240Hz 16:10"
Sure it says that, but are you sure it's not just the same scam story as here?
@@Niberspace well im planning to buy one soon
Just get it from a place where you could comfortably return it if needed.
@@penkatadrums I don't know if such a place exists, the store I bought from still had to communicate with ASUS and ASUS dragged it out for months
About a year ago I bought an Asus ROG Flow x16 (2022 model, with 3070ti). Asus had promised USB4 by December 2022, and I bought it with that understanding in the hopes of getting a USB4 dock to connect everything. They _still_ have not released it for the 2022 model. They have an older beta BIOS for it, and have had for a long time, but still no official support. The two times I've tried to contact them about it I've received no response. Edit: American customer here - they don't have any problem lying to us either
Ouch, thansk for sharing
Sorry for your issues. I got a US one and it is excellent. I have made multiple reviews as well. Too bad yours had issues. Good luck!
Its pretty simple going to the manufacturer website for your region and looking at specifications for the model you want. Its all there.
This is so atrocious and absolutely unacceptable. People earn and save money so that they can get their dream setup, and then they realize that they have been scammed!
that "depends on a region" makes me so mad. Same story was with keyboard backlighting and type c port on my Dell G3 3579. All reviews had them, even promo photos on the page I ordered it from had them, and the laptop I ordered didn't have them.
oh rly? People have told me that "many brands does this" but so far no one has given me a single example that is of significance, but what you mentioned of USB-C port is a good example
@@Niberspace well, keyboard backlighting meant a lot to me, as I never had it before but always wanted to, so they screwed me up there as well. If you watch video reviews on that laptop(even cheapest versions) they all have keyboard backlighting.
yeah it's true I kind of take that for granted, I guess would be hard to type without it@@TabalugaDragon
I did a lot of research into this laptop before I bought it, I noticed some irregularities in that I couldn't find the hdr 4090 version anywhere in the uk and ended up getting it shipped from America, the only issue now being I have an American keyboard that has a few buttons in different for example the @ sign is on the number 2 instead of just above the right shift key and it has a $ sign and no pound sign, in my opinion not a major turn off, it does take some getting used to though.
Edit: I forgot to mention that I had the laptop for 4 days before it developed a major fault (a boot loop) I sent it to the repair centre in the uk and it had a dodgy motherboard, received it back about 2.5 weeks later, now works perfectly.
There might be software solution for key rebind on system level. I think so
@@thecompanioncube4211 I tried looking, wasn't able to find any videos or anything
so did you get the mini-LED display in the end or do you have similar issues with blooming at the edges?
@@batmanonholiday4477 I got the mini led HDR 4090 version, there is a big problem with blooming on the screen not just the edges
@@aidancope8535 ouch! for the same money you could probably get the new legion i9 pro, but its a question if their screen is gonna be any better
In the US, models marked Rog Nebula HDR are mini LED versions 4080/4090 rtx, also available in other European Union markets.
v tom aby se prase vyznalo. I was about to buy the ROG Strix 18 (not scar), as an upgrade for my 2019 ROG strix 17. I wasn't really aware that the difference between the nebula and nebula hdr is apparently so huge.
M in G634JY-NM015W is mini led, W is windows.
@@Fordance100 very helpful, thanks!!!
here in the netherlands, the rog flow x16 does have a ips lcd and a more expesive mini led model
if its anything like Telstra Corp the left spoke on the corporate wheel is not in tune with the Right spoke. One area does what its manager decides so he/she keeps a yearly bonus but makes another area harder to do business. then the silence when you complain to your manager . They dont discuss problems with you , you do as they say
Same with 2022 ROG Flow X16. All shops said MiniLED but models with lower-end graphics often came without the minLED screen and I got a lot of questions by customers about that topic. Wow the coil whine is unreal or whatever this is, as is the backlight bleed. :o
Other companies suffer from other problems but everyone is producing more sh** than anything. Tried to return a Lenovo but I was in another country for several month and they just stopped answering me not taking the computer back, just some days after I got it.
I am getting a non mini led model with a 3060, please would you recommend the flow x16, is there a huge difference between the mini led hdr model and normal ips one
It's just a matter of being very attentive to the specific model number they're very transparent about it on their website and they offer to compare in their website.
Thank you for the review. Your are totally right. There would be many people that got scammed Hope this video raise awareness to Asus and maybe other companies as well.
Asus systems have terrible build quality in my opinion. I also have to strongly agree with that and made enough own experiences from repairing stuff. ( broken hinges, many driver issues, excessive backlight bleed, dead pixels, rips and tears in the keyboard deck, backpanels flexing enough to block spinning fans, DoA incidents (many faulty motherboards with shortcircuits due to cheap components blowing up , components being wrongly aligned on the board from assembly...) ) It really is horrendous !!! And while coil whine is ok to a certain extent, the coil whine you demonstrated can hint at failing components. (usually components involved in voltage regulation)
i think the zephyrus m16 also had the mini led... i also have heard that the nebula display without mini led is ACC pretty okay... i was thinking about the asus strix g18, I'm going to America and gonna pick it up while there, but I saw some reviews complaining about coil whine and glow, but hopefully by now they have fixed those issues or if they didn't then hopefully I don't have a model with those issues...
But did you not watch my video? I show the screen in my video and surely you don't think that looks pretty okay? also i showed the coil wine
I did, but I was gonna get the Strix g18 and I'm hoping that after a few months, they have those issues sorted out. I am thankful for your video and the reviews highlighting this issue because it gives me a better insight into what to expect. The main issue I'm having with this is that if I go to America and bring the laptop back, what if it has all these issues? I know many people said in the reviews that their screen didn't have that terrible glow or coil whine, but I won't be able to request a refund or replacement, which I fear is likely because I'm planning to buy the cyber Monday sale for 2000, which is 500 off meaning they can use bad models to get rid of them knowing asus.@@Niberspace
@@Real_Minecrafterthis issue has been with then for months now. Even if you get it replaced, they will somehow fuck it up.
In just a month, my Rog Strix G16 ran into problems, and despite my efforts to get it replaced, Asus is turning down my request. It's been incredibly frustrating, leading me to the decision of not choosing Asus for any future purchases. I really wish I had come across your video before making this purchase.
You are right about what you say in the video about ASUS... I mean i bought the ROG strix g16 and there were two keyboard keys arent working properly when i press them it removes the key from its position so i had warranty and they replaced the whole keyboard for me with a new one and that solved the problem for me.... but one thing is that... Who said that the nebula non-HDR version display is bad... I mean i have it and it is high quality display with reasonable price and not that expensive and if you want the nebula HDR version it is much more expensive than the nebula so.... This is just my opinion
God it’s so confusing. I want a this laptop but I want the one with the transparent key caps, the touch pad numpad and the mini led hdr display. Does this combination of features even exist or is it just a complete luck of the draw?
hmm mine had the touchscreen touch pads, never heard of transparent key caps.
Always check the model number. G634JZ-N4040W for you. G6 16" Gaming, 34 i9 13980HX(it would be 14 if it was i7), JZ 4080 GPU(JU 4050, JI 4060, JV 4070), N stands for Nebula(if it had M after N it would be Nebula Miniled for example G634JZ-NM032), W is for windows and other numbers are for SSD, keyboard layout etc. This information is what I figurred out when I was buying my Scar 16. Asus web site has all configurations. So when you are gonna buy a PC always check from there. Don't trust retailers.
You could also talk about the failure rate of ROG laptops because they're using components which are a fraction of a cent cheaper than higher quality ones. Ask Northridgefix about his experiences with ASUS lappies.
Oh god.. yes, that and the repair service that caused more damage than it repaired for me..
and the battery connector that just said goodbye by unplugging it for the 3rd time ever, the way it is intendet to unplug...
The Sticker that came with the laptop says Nebula display on the bigger font but I think Asus made a mistake showing Nebula HDR QR code imprinted on the promotion sticker with the laptop. Anyways these coil whine and issues are totally unacceptable for a product that costs this much ASUS should at least be having premium testing and quality control ensured so that these kinds of issues don't happen out of the box
Yes, a "mistake". ;)
@@Niberspace Thankfully you got a total refund for the product
You can go for the Lenovo legion 7 or Acer predator triton 17x or Alienware m16 but also keep in mind that these laptops also have their cons.
Indeed they seem to all have cons this year. I had no choice but to go with a Macbook this year, but I'm hoping to sell it if there are any good PC laptops out in 2024
@@Niberspace I will also wait till next year for Lenovo Legion's prices to come down a bit and also many Laptop models are still yet to arrive.
Alienware/Dell software is literal ass. Not just with me, also with JarrodTech too, you're better off with a legion or a LOQ
Damn. Great info. Did you manage to find a non-asus laptop that suits your needs? Which one did you get and why?
I couldn't, I had to settle for a Mac since I simply needed the miniLED monitor (their Retina is basically their word for miniLED), but I'm still hoping there will be a decent PC laptop early next year so I can sell the Macbook for it
lmao i got a faulty machine asus zephyrus g15 it took me a month to realize it cuz i never really had a laptop before so in short i've got my motherboard changed once now because of a series of problems that kept on increasing and increasing and now after a while problems are starting to rise up again and they refused me to have it sent it back after a month because of their return policy and now they still are stuck up on that. Just as you said they sell different models depending on the region which i didnt know before i honestly couldve went for lenovo 5i but i chose this cuz of the aesthetics and istg im regretting it so much
Thank you for this. 💙
about the noise its an easy fix. Dont tilt your laptop many times up and down. and overclock it while shaking puts it also at the right place. Well this doesnt always work you can also open it up and restore them by hands.
there is two skus in each country for this. in uk there are 2 versions and the cheaper one is IPS and the more expensive is mini led
My Asus ROG Zephyrus Duo has the coil wine as well...
Thanks for making the video
What laptop did you end up buying instead?
I'm ashamed to say it but I tried a Macbook instead as it was the only computer I could find locally that had miniLED. hoping to get back to a PC laptop if the market improves next year.
@@Niberspace Having Mini led was a requirement?
Why not get 4k oled on other windows laptops
In my case I'm planning to use a external monitor so the display quality of the laptop doesn't bother me as long is not trash like in your video.
Yes, I have an external OLED that I use for some things (high framerate stuff, or where blacklevels are crucial), but I definitely wouldn't want to look at an OLED all day, I jsut don't find them comfortable for the eyes @@LazerB.
@@Niberspace Mine instead is a "Qled" true glossy monitor.
I've tried a Oled LG monitor and yeah they are very harsh to the eyes, so I ended up returning it and keeping the "Qled".
But I gotta say, for some weird reason Oled on TV is a different story... Or at least With my Panasonic model, it's the harmless thing I've got in comparison. On everything else, monitors, laptops, tablets, phones...hits harder.
Now getting back to mini Led laptops, I suggest you to look for the new MSI Titan 18... Supposedly has a good screen this year
Are you sure it's not just that on the TV you were viewing video while on the monitor you were viewing text? one reason why OLEDs give headaches is because the different colors are slightly apart, but you only notice it with sharp text, not in movies@@LazerB.
Cool thanks to draw our attention on this. Beside that, because of your logo I keep trying to clean my screen from an eyelash :)
Classic Asus moment
Thank god i saw this video before paying 2000$ for the strix g16 I was about to buy it today!
Do research these days before buying anything of real value. Glad you saved yourself some grief.
Hi Niberspace, maybe I have material for you too.
I am just experiencing the same problem with ASUS.
I‘ve ordered a M16 Zephyrus, whenever I‘ve shutdown the system I‘ve got some fatal error reports - it seemed a hardware problem by RAM.
So I‘ve sent it back and received my money, but since I gave them a second chance and ordered the similar system.
Now it’s an issue again, I‘ve ordered it by their own website/store, but received the system in a damaged box.
After opening it, the inside was very cold and started to humidify cause of my room temperature.
Also signs of usage like a bad wiped screen and touchpad is visible.
I am very frustrated right now, have contacted the company and forwarded the issue with footage as videos.
I hope they have got the right solution this time.
well doesn't sound like the same problem but for sure i'm not gonna go ASUS again. People seem to be recommending Lenovo and Alienware
Looking at the spec sheet on asus site now, I cannot see your model on there, at least in my country.
However, two models with very same serial number right next to each, Scar 16, one had mini led hdr, and other was ips only.
Coil whine is a known issue in Asus models, there has been a lot of talk on this in the gaming laptops sub-reddit.
That is why I prefer Alienwares when going high end.
QC of Asus and lenovo is just terrible,
oh rly? This comment section is full of recommendation on Lenovo, but I'll look into Alienware as well for my next laptop then
Looks like asus competing for scumbag award. First motherboard and now this.
Their ROG Ally burnt up the sd memory cards too... Wtf is up with Asus?
Living overseas (I'm a dual national) it's well know that the best stuff goes to the USA. When I lived in SE Asia for a while, I noticed all (and I mean 100%) of "new" items sold had defects, including and especially "new cars", which led me to believe that all the 'rejected' US goods were resold in developing countries. South Europe is similar, but the quality is much better. This place looks like northern Europe so I assume quality is higher still, but like Niberspace says, the best stuff seems to head to the USA.
Wow yeah that SEA example is at a whole other ballpark than my New Zealand example. At least I don't think they are sending rejects to NZ, I think they're just using lesser specs (tho the coilwhine I have no explanation for)
What i can see when checking official page for nebula display there is no statement that Nebula Display or Nebula Display HDR has mini LED, secondly the sticker you got on your laptop has 2 QR codes, 1 for HDR and one for non HDR i would guess, so instead of Asus printing different stickers they printed 1 design and used same sticker design on laptops with Nebula Display HDR and ones without HDR. Seen some manufacture do this to save on cost for printing.
This is from ASUS official page "Our Nebula HDR Displays feature advanced Mini LED backlighting". As for the sticker, it's a different sticker for the one that has the HDR, so I don't think there's any excuse for them to put the word HDR on this one (other than to intentionally misslead, knowing that must people don't know the difference), one other commenter said that the HDR thing seems to be an advertisement for their HDR laptop or something
@@Niberspace i checked official page as well but there it does not mention any mini leds.
literally the first result on google rog.asus.com/nz/rog-nebula-display-hdr/@@tseyksuli4541
@Niberspace exactly that page says nothing about mini LED. When I use search function on page I get 0 results of 0 when searching for mini LED. And difference it shows there does not even state mini LED on HDR panel as well. But I have seen videos where they claim only scar 16 has got mini LED
Oh that's interesting! I can 100% confirm that that link says Mini LED for me (in the middle of the page, and it's searchable), so I guess the page must be reacting differently for different regions. I'm viewing it from New Zealand@@tseyksuli4541
Thanks a lot for such a useful video. Going to look something from MSI
Cool, let me know if you find something that can do USB-C charging
Yeah I knew that in general in Australia NZ we get the lower spec screen but wasn’t a deal breaker, ROG G14. I like the style of the Asus laptops and the performance specs they have on price are good if you get a good one.
My Asus plugs into a TV so the screen is rarely on. I don’t have the fan noise problem but your experience of after-sales support was woeful, they should have replaced it in full, with the high spec screen. It is a worry hope my machine stay good touch wood.
They do run hot, but apparently that is fine these days. I will see in a few years time if true or die from overclocking heat. But if it lasts a few years that will be fine as gaming machines generally only last that long due to game specs requiring faster machines.
Lastly I do agree Asus needs to improve on their deceitful sale tactics, make it clearer what they are selling and better support if you get a lemon. It only ruins their reputation in the long run. Great posting you experience I hope it gets them to change.
Well they did replace it in full, it was just that the brand new replacement one had the same issue. Yeah if you only connect it to external monitor then I can see this super old/bad monitor working, tho for me I use a desktop computer for that.
wow, this crazy as im just about to buy it . What did u buy instead??
temporarily a Macbook because I was in a real hurry before my travel assignment, but hoping to sell it later and buy a PC laptop not sure what, some commentors are recommending Lenova
What game is that at 5:22 ?
I have similar problems with my rog strix g 15. The coil whine noise appears when I play audio files. It is very loud and annoying. In addition, ips bleeding is terrible. I have been sending mails for 20 days because their agency in my country refused to admit it is a problem. Asus has poor quality control and poor service.
That coil whine really seems quite loud. My Legion laptop has bit of coil whine in certain games, but one has to be in a quiet room and listen closely to hear it.
indeed, yet 2 of them slipped through ASUS "Quality assurance"
@@Niberspace Lenovo quality control unfortunately isn't perfect either. I had issues with backlight bleed and had the thermal assembly replaced after a year of use within warranty because of a noisy fan bearing.
Sad to hear. so many laptops I bought in the old days just worked forever or until you spilled juice on the keyboard@@Max_Mustermann
5:20 sounds like the graphics card is cooking an egg
I'm watching this on a Scar 17 and when he tried putting the fan closer I literally couldn't hear it over the fan noise of my laptop. I'm only browsing youtube....
oh that wasn't the fannoise, I was showing the coil whine from the GPU. but still, lol
Im in the U.S, I've returned 2 of the asus rog strix G18's.. first model had bad light bleed in the left top corner. It was so bad it washed out colors. So i returned it and got another.. the second unit was even worse all four corners had light bleed, and when attempting to download a game from steam it kept restarting.. i just gave up.. have an alienware m18 now and im very pleased, no complaints..
WOW! Did you see the part of this video where I showed my screen? I would be very curious if my screen is identical to that last one you had, because all 4 corners looks terrible, and that was the case on both of my units. Interesting that Alienware is good, does it charge from USB-C?
No it doesn't, that's one of the bad parts of the m series it's ships with the brick power supply, go8ng to invest in the slim power bank should make everything alot better as far as moving it around or traveling.. and yes I took pictures ill see if I can post them..
Yes and that's pretty much how mine looked. Now I'm waiting on the asus ally and everyone's having a bad experience with it so far. ASUS is really falling apart..
@@swaggkuconspiracies7649 oh you went with ASUS again? I'm surprised, as you say it feels very obivous they are falling apart. it wouldn't surprise me if they are intentionally trying to send out a bunch of scams before filing for bankruptcy (as then people won't be able to return their products)
Lol, yeah just wanted to experience the handheld, hopefully it's not as bad as there laptops. Fingers crossed 🤞
thats some wild coil whine there. holy shhh.
And here I thought their battery lives were excellent for a laptop smh
That's what spec sheets are for, on Asus website I see the configurations clearly laid out. There are codes for each configuration to differentiate them. This practice is super old and super common.
As far as I understand Asus doesn't have eshops in most countries, they sell to third parties who sell to users. It is those third parties that choose the configuration to sell for their region, and it is those third parties that list the configurations on their website or store, not Asus. Most Laptop manufacturers do this.
It sucks that you didn't get the configuration you wanted, but you are responsible to check what you are buying. With that said you are absolutely in your right to complain about sellers who don't list the correct specs or not the complete specs.
There's an answer to that but it would probably be simpler if you watched the full video
I always doing this when buying laptop. I can't trust seller.
this is sad to hear, Ive own my 2060 115w form asus for 3 yrs now and dont have any problems with it the srgb is 100% and unlike the alienware brand taht I had before that suffered bleeding there is no bleeding on the screen on the unit that I got. This is my 4th gaming laptop and so fae this is the only laptop that has no bleed lol.
I live in Canada but I still had to order my Flow X16 from South Korea (in order to get the model I wanted (with the mini led ROG Nebula HDR display and the RTX 4070)
wow that sounds risky. aren't you worried about warranty? I tried to send back another laptop from China to warranty repair in China but Japan Post lost the package and buried me with impossible paperwork so that I couldn't claim any money from it.
They got me too, I thought I got the per key rgb but instead I got the 4zone one. At First I hated it but then it's not the main reason I bought it for anyway. Loving it though... Hate that US gets all the best options... Bought this from Taiwan too 😅
Great informative video bro.... God bless you from an American living in South Africa. I feel your pain.... ha ha!!! ( I Subscribed.... )
I've been a big fan of ROG series for some years, got a couple of their devices . I've been waiting to get a new rtx 40x rog thingn since their CES announcement the start of this year. Now nearly half of a year passed, you can see all all kinds of the propaganda or reviews from YT and tech sites, but there's no large scale sale or access to these 40x products, clearly there's something wrong in the production line.
Not sure what you're implying though, this one has that 40x and it's crazy fast. It's not the graphics cards fault that ASUS lied about the monitor. However if you're referring to the coil whine then yes, though sometimes I wonder if I'm the only one who cares, as several replies told me "just put on headphones!"
@@Niberspace You don't spend 2 thousand plus dollars on a laptop and expect it to sing to you..... off key no less....lol.
They did the old “bait and switch”.
HP do the same thing! In the US, most HP "business" laptops get beautiful 500nit 100% sRGB panels, while in the UK they sell the same laptop with 250nit panels with 45% NTSC (and the same laptop is also more expensive in the UK). This is one of the reasons why I never buy HP laptops any more.
Wow first real example of non-ASUS doing this BS. That's shocking, 45% NTSC wow that's ridicolously low
@@Niberspace Lenovo were pretty bad a few years back - it was literally a lottery. I used to order ThinkPads for new employees - I'd sometimes order the same laptop a couple of weeks apart, one would come with a gorgeous IPS display, another would come with a TFT panel (which you'd have to be sitting straight in front of in order to see anything on the screen). Lenovo are much better these days - they clearly give you the option to choose which panel you want now (and charge you accordingly).
Asus clearly differentiate between Nebula HDR and regular Nebula dispays on their website. At least on the promo video i saw. And the regular Nebula is still a very decient screen. The HDR is fitted to the high end scar only while the regular Nebula is fitted to the midrange strix. I also seen lower end G laptops without the Nebula display. About the fan noise theres not much you can do about it. From what i hear all gaming laptops suffer from it. But all things taken into account i still think the 2023 Asus G is the most cost effective gaming laptop there is
you think the 11:10 result is a decent monitor? who said anything about fan noise? Price efficiency might be another region thing, as in NZ the 5600 NZ$ price-tag is at the very top of high-end which would make sense for the miniLED version but not for the version that looks like a budget laptop
The backlight bleed is horrible for this price range of a laptop Asus needs to get their S together
@@thatonesnowboarde Finally someone who recognizes that. I feel like the video footage I took should shock others not just me, but no one is commenting on that
@@Niberspace I have a ROG from about 5+ years ago and the LCD just started to go. I don't recall so much light bleeding of light in the screen. People are already starting to abandon ship for the motherboard issues and now this,
ASUS has changed leadership in the last 3 years. The current CEO of ASUS is S.Y. Hsu, who took over in October 2020. He replaced Jerry Shen, who had been CEO of ASUS since 2005. Perhaps the change in leadership has had him cut corners for some reason?
All gaming laptops suffer from it?. LOL You have heard wrong things.
I've been into Asus for years and about to get a laptop... What brand do you think has the best screen and quality?
That's the question I want to know as well, I couldn't find any MiniLED with USB-C charging so I had to settle for a Macbook, I'm hoping to sell it next year if there are any decent PC laptops out by then
@@Niberspace I was considering macbook but I want to use a 3d scanner with it, and there is no support for Mac with the higher end scanner.
I honestly think you have a new niche here is to do tech reviews inside cars with great backdrops. Great presentation ... i look forward to more content from you
@@thatonesnowboarde Thanks, yeah I have a super studio that I'm renovating to be the perfect place to review stuff, but progress is slow so honestly starting to think "why not just do them all from my car instead"
@@Niberspace I like it, its much different than most reviews in the studio, I have already been looking into other brands as this time I wasn't going to find myself stuck on only buying asus, but like you said there isn't too many options this year and being overseas currently makes it harder to find the newer models.
You're right, the quality of Asus laptops in Europe is very poor. I also bought a Strix G15 and was surprised to see how much Asus has declined.
can you suggest a good laptop upto $2000 in the US? Looking for a full keyboard, killer performance and good battery life
I'm afraid there's no good ones out there this year as far as I can see, hopefully someone in the comment section can suggest something
@@Niberspace thank you.
What about last year?
it is not limited to specific markets
if you visit ROG Strix Scar 16 page for different countries you can see that some of them have up to four models
1. IPS with no OS
2. MiniLED with Windows Home
3. IPS with Windows Home
4. IPS with Windows Pro
seems to me miniled versions were in limited supply to begin with, were sold out quick and the majority or these laptops are IPS
it was pretty scammy for asus to market this laptop as a miniled laptop and nowhere did they mention that only some models have miniled
given the hype no wonder everyone just assumes that strix scar 16 equals miniled just to be hugely disappointed later
You might be right, but you are the first person I've heard say that, whereas I've heard tons of people say that Scar 16 (2023) screen depends on region.
Anyway I can't even phantom why they would make a IPS version in 2023 at all, it's so outdated
What an awesome sunglasses man! What is that?
This is downright crazy. I had a lot of trust in ASUS because I used an Old Vivobook that I purchased in 2012 and used it until 2019 as my main work computer, after which I switched to a ThinkPad. It never caused any trouble except that the battery died out eventually. In my mind, it's been always a solid company until I stumbled upon this video. So thanks for bringing this up.
I have been strongly considering a ROG laptop for my new gaming laptop but I've got to look elsewhere.