You just don't buy Asus, the solution is simpler than you think PS not that other vendors never had or are having similar issues but at least you can pretend something as such a big company have all the resources needed to do things right, do things right. At this point whatever they say it's just all bs thrown in the air with no value anymore.
@@HexTheLegend Yes, after watching this video I will be doing exactly this! I'm glad I haven't decided yet what motherboard I want to buy as I probably would have went with an ASUS one. Now I know that's not going to happen except if I want to do a study on the ASUS RMA process and get stuck in an infinite loop of requesting new replacement motherboards for the replacement motherboards for the original motherboard.
Bro they got me for a i9 maximus extreme EATX, its a $1000 dollar board. I sent it in for a manufactures defect the board was working just not the audio jacks. They deleted my RMA complaint. THEN RETURNED IT TO ME COMPLETELY DEAD! Corner of my board was physically DAMAGED. No bubble wrap, They just sent my 20lb board back in a cardboard box no packaging AT ALL. ASUS is a straight up scam.
@@shreyasdharashivkar8027 Never had issues with other brands such as MSI, ASRock or Gigabyte. However i have had issues with many different ASUS products. I have not owned a ASUS board for many many years.
Man I swear to you I am so done with ASUS I too had problems with RMA and they told me to send it back and like you I had to do 6 motherboards before I got a working one. Thanks to TH-cam influencers we are finally getting to see first hand how they give af about us.
I don't know about Europe but I was once working as a tech assistant & dealt with RMA claims regularly. In Malaysia Asus uses refurbished mainboards & GPUs as replacements. I have NEVER received any brand new units for mainboards & GPUs (though some items like modems & routers are always replaced with brand new units) from Asus, ever. So I am not the least bit surprised that you received all refurbished units as replacements.
Nearly all brands that send you an RMA replacement, send out a barely tested (testing with something that is not actually go to stress the product at all) and sometimes barely given a look over at it physically. Its standard practice it seems - because why provide good support when meh will do just fine. If something is being sent out as just-as-good-as-new which is what an RMA should be for something like a mobo or add-in card of any kind, then better tests and a look over the item to make sure it's not marred and is clean is necessary, and really, should be legally required.
All companies do this. You will always get a refurb, unless it's some brand new stuff. We always get refurbished disks and motherboards from Dell. But they look like new. Not like they were just pulled from someone elses machine.
@@wsciekyprosiak7993 we are dell enterprise customers and they always sent out field service to replace defect parts or whole units. They seem new all the time and always work. So idk if dell sends out single parts at all. Thats new to me.
I'm just imagining that I would have to figure this out as a layman. It's impossible. After the second board I would have asked for my money back. And never mentioned the word ASUS again. Very good Video. And a deep bow for your patience.
Finally, the era of ASUS's myth of excessively priced components due to their "high quality" is coming to an end. I have never owned anything ASUS; I have always believed that it is not worth paying a higher price when brands like Gigabyte or MSI offer me the same product at a more reasonable price than ASUS.
Once upon a time ASUS was far and away the best motherboard manufacturer on the market. They've let their quality slip over the past few years, and other companies have caught up in quality and performance. Combine that with widespread institutional issues with customer care and they've lost any advantage or goodwill they had built a decade ago. Some day CEOs and shareholders will realize that sacrificing customer satisfaction and brand reputation is not the way to profit, even if it results in a slight uptick in the quarterly earnings report.
You're not wrong -- just keep in mind that I myself have also had terrible experiences with Gigabyte and MSI. I think, with probably any of these companies, you'd best hope everything works out of the box because if it doesn't you're in for a bad time.
They F*CKED me over as well with my X570 board! It was 'new' but it was an RMA! When I tried to register the pro-art creator software, it turned out that the serial number was already claimed! And they didn't want to give me a new code, or a new board. So they didn't want to give me extended warranty, NUTS!
Yeah, as an America, let me have you guys in on a secret.... Money talks. Our laws and regulations over here are purely dictated by $$$ That's pretty much how world economics work as well. They won't get into trouble, this will all get swept under the rug as far as legalities go.
This is truly shocking and an unacceptable level of customer service. What an awful experience you had to go through. This is really putting me off ASUS ProArt components now as I would not wish to go through the same. 🤯🤬👎🏻
@@Helios.vfx. - I have it (not installed yet) but am now seriously considering trying to return it for a full refund. The new Intel LGA1851 platform is just around the corner and I’m sure that will add some new features that I will also wish to have.
men. you must be the unlukiest guy hever existed. cause ive ben rocking asus mobos and gpus since 2004 and never had an faulty dervice from asus untill this day. and im 49 years old and being in pc scene from earlys 90 so i can say for shore they are my "go to" brand for every pc i built for me and also for my friends. and i have seen some msi shits and asrock too. but the worst of them all for me there is,is gygatrash .sorry gigabyte. not asus.
The UK opted out of the EU. Joke aside i'm happy to own only a older B550M Board from Asus (that is okay at last but only 2 Months in Use) and a TUF RTX3080 12G. The RTX only because my Case don't support longer GPUs.
@@theTechNotice Hey, I did that! I'm a big supporter of Steve & Cos work at GN for consumer protection & I thought your video brought up some new issues. So I posted a comment on GNs latest ASUS Video "ASUS Already On Government's Radar for Warranty Issues" with a link to this video. I'm hoping that we can attack ASUSs' procedures beyond just America & improve things for consumers Worldwide. Have you asked ASUS for comment on any of this? Have they seen this video? With GN on the case its seems to me it's now a good time to bring ALL issues to light & give them FULL publicity. Thanks, Sion.
@@sionfiction9566 FYI if you comment on youtube with a link (even youtube video) its gonna get flagged and not be public coz of youtubes policies. so most likely GN is not seeing it, you should email or DM them somehow :)
Gamers Nexus, Tech Notice...JayZTwoCents has also expressed discomfort with ASUS....We need more videos like this to be the voice of the customer. Why pay a premium price for an item that comes with a warranty that is worth crap?
There's no better customer's voice than people not buying anymore. If numbers is the only thing they care of, they'll have them and hopefully this will change.
Wow... what an experience!!! Incredible. Thank you for your channel, I love how 'clean and ordered' you and your videos are. Stark contrast to the operation and quality control of the RA sager you just went through with ASUS Europe.
I had a similar experience about 2 decades ago with a sound card, except the cards I was getting back - for my new, not even month old card I sent in which was broken out of the box - were FAR worse than the boards he was getting back. Ended up settling on a water-logged card which at least functioned as I didn't want to deal with them anymore. Many have had poor experiences for a long time now. I wager most just don't care to fight it. It's taxing dealing with ASUS support.
This is very similar to the experiences (In the US) I had with my Asus Z97-WS. They sent me 3 bad boards as "replacements" too. The fun part was the third replacement they sent me was the same board as the first one, so it was actually 4 swaps. This took me over a year to get through, so be glad you've gotten much faster responses than I did. Now, it's pretty normal for any company to send refurbished (previously used, returned for some reason) REPAIRED items as a replacement, however, these should be WORKING, and in good, sellable condition. Asus doesn't do that. I don't think they bother to repair anything. I have sworn off buying ANY new Asus products. I have bought a couple discounted "open box" boards from them, but just because they were not going to get any additional money from me for those. Oddly, those two boards worked perfectly.
Yup, refurbished is supposed to be fully functional. Like new. I've bought stuff refurbished from the get go. My main phone has been refurbished flagships 4 times in a row. They've all been in perfect conditioned working flawlessly. For like a quarter or a third of the price.
I recently bought the ProArt X670E wifi version and it came out fine, luckily.. but this is shocking and makes me worried in case that something ever does happen... thanks for sharing this experience with us!
So far no issues with mine too...running 7800X3D on it for gaming though, chose this board for the USB ports as I ran quite a number of external storage.
@@Anon-cv7ruI hope so, I lost the confidence, this year, too many 7800x3D is good choice. 13900KS also was a good choice. And I have 2 14900ks chips too, However, I saw the video like game nexus etc.. 900 series is buggy Let see 800 motherboard what is going on….. May I won’t make a choices this year if upgrade not a must
From my experience, no company has ever sent a new component for RMA. Even with EVGA, they sent me a refurbished GPU, and then that GPU crapped out a couple of weeks later, so they sent me another refurbished GPU, and that GPU crapped out 2 months later. During this time, I had to tie up the cost of the GPU as collateral while they advance shipped me the replacement cards. Then after I complained, they finally sent me a brand new GPU, but they didn't have anymore 2080 Super's, so I got a brand new 3070 Ti as a replacement. Gigabyte also sent me a refurbished motherboard as a replacement for my motherboard at one point in the past. So, yeah. Unfortunately, this is nothing new.
Absolutely, Nothing new. The new bit is them dubbing these poorly handled boards as a substitutional equivalent to (what could be deemed) as a true OEM refurb replacement unit/part. No?
Same all RMA's for me have been refurbs, luckily didn't have any issues with the replacements. If your part turns up in a plain brown box it is a refurb.
After 3 years of using my NZXT Z63 the pump damaged and they send me a brand new cooler. If you did not experiance a premium customer service do not say for sure that all companies send used products for RMA.
@@Dr.Ahmed86 That's mighty gracious of them! But certainly not the norm though. And there is an inherent difference between the "type" of products in question, Their sales volume, Potential for failure, Etc. A GPU is one thing, A Motherboard is another. A CPU cooler, isn't necessarily in the same realm, Wouldn't you agree? I mean, How many CPU coolers do you think fail "catastrophically" enough to end up with NZXT for them to be able to refurb the item to send as a replacement for another RMA? It's a simplistic product in comparison, And they "had" to send out a "New" one because they probably don't have any other way to satisfy your claim.
Fair enough, but this was multiple replacements that didn't work at all, and one new on e from Amazon that was used. I think Asus is way ahead of the competition by introducing fraud in to their business model.
Coming from someone in PCBA manufacturing, not every board that comes out of the oven is perfect. They do need hand soldering to repair issues. Hand soldering can be close to how the stencil printer and pick/place machine do it, but most time it’s just done to an acceptable level. For consumer grade products, it’s a class 1 or class 2. The highest class 3, is for aero space, military or medical devices. Just because it’s touched up doesn’t mean it’s a previous failure and RMA. The chip in the edge is not supposed to be there as the edges are cut by routing tools. However a lot of the times if the damage is minor, it will fly as long as there aren’t internal traces nearby. I’ve seen bad/damaged bare PCBs come from the manufacturing house as well with scrapes and imperfections. Parts like heat shields, heat spreaders, covers etc are all manufactured and shipped together. Generally they are wrapped or separated so scratching doesn’t happen, but sometimes it does. It doesn’t mean that it’s used, it could mean that it wasn’t handled with care. To me, I feel like if you don’t understand how boards and parts are manufactured and you’re going based off the look of the end result, then this can be very misleading. However, they are definitely supposed to be working, so there is no excuse for that. The thermal paste can come from in house testing, but I don’t know their processes so I have no excuses in that regards. If they want the appearance of new, they should use thermal pads if they do in fact use paste.
Not every board that comes out is perfect, but it should be pretty rare. Anyone who has ever seen how boards are made, know it's a highly controlled and automated process with extreme precision, practically like 3D printing. Having to RMA a new product, to only get a used or repaired product with issues, is simply not acceptable, especially for a board that is still in production and clearly having many issues. It would seem more like boards are being simply passed around between multiple customers until one eventually gives up with the RMA process entirely, at which point the board then exits circulation, and ends up in the trash while the customer just goes out and buys something else, taking the loss.
@@peoplez129 you would think so, but the reality is not. Parts don’t always cook perfect, you can easily have tombstones or pillowing. You can receive a reel of a single part that is out of spec or corroded. You can have old solderpaste. You can get plugged holes in the stencil, which will cause insufficient solder amounts. Machines do have failures, not all failures cause breakdowns, but can cause components to become knocked around. Bigger companies should have automated inspection machines and trace continuity testing, but I’ve seen those miss defects. And finally, they do end up in the hands of employees so anything can happen there. The majority of defects are reworked by humans. Some of those people are better at their jobs than others, meaning that a pcba can be difficult to tell if it was reworked or came out of the oven perfect. On average, 5% +/- 2% have a defect that requires repair. Rare occasions can be as much as 20% due to compounded problems. Sometimes there are failures with RMA processing which can be at the fault of the company or the customer. Products can and do get missed or overlooked. I’ve seen it all. But I wouldn’t blame a scratch in the soldermask, dent in the corner or a mark in a metal cover solely on being used and resold as new. All of the assembly parts or through hole parts have to be put on by a person, and mistakes happen. But a company isn’t going to trash or markdown the price of a device over something so minimal. Last, you said anyone who has seen the process… but seeing it being done and doing it for a living is totally different. Expectations and reality don’t always align, there are always tolerances and allowances.
36:04 burst out laughing, oh man, this video was like a serial killer movie with the clues coming to light. I always wanted to get a Pro Art PC because of your videos, but now I don't plan on spending a dollar on ASUS.
shore,by gigatrash instead....ive been rocking asus mobos aand gpus since the nvidia FX5600 era and untill this day never had a problem of defects opr something that would require an rma. so i imagine something sneaky is hapening on the industrial sabotage scene.
@@shannonbrown7016 lets just ignore amazingly shoddy support and the muck ups that are well documented. Most people don't care about 8Ghz ram, and if being at the top doesn't near guarantee quality across the board, it's not really the halo product to entice people on the lower end stuff (which is where the volume is). At least their goodwill with influencers is collapsing.
Fun comparison here, the AMD AM5 version of this board will not post unless you have an HDMI cable always plugged into the onboard GPU even if you have a good gpu in the main PCI-E slot. Only discovered that from an obscure reddit post out after replacing everything else in the system at my own expense. Oh and disabling the onboard GPU in the bios doesn’t change this.
That makes no sense. If you plug in a hdmi cable with nothing connected at the end there is no return signal so there is no way the motherboard knows that cable is there. Most things on reddit are bs.
In the UK with the long distance selling act, you can return an item within 30 days for a full refund, as long as it's obviously not been damaged by the customer. If returning it as you don't want it anymore, you will have to pay for the return but if it's DOA or was damaged by the courier, Etc you can get a full refund but for a replacement, you do run the risk of getting a used item, but I'd suggest you ask for a new item, as they may try and pull a fast one. For sending the item back, go with a service they either recommend or if it's left upto you, go for a good courier that has insurance that covers the item you're sending back, I usually do DPD Local or Royal Mail. In this instance, the board has been sent back for RMA after the 30 day period, so it's upto them to either repair it or replace it for a like for like, so a used board for a used board, they may send out a new product to replace the used product but that's at their discretion. But with them repeatedly returning products in a worse state and non functional, you're entitled to a refund. They may try and take some money off for however long you had the item, but this is on the company to decide however I would argue that due to the poor handling of the RMAs, that the reduction in a refund should be waived. If you're not happy with what they offer, if they're being unreasonable by sending multiple dead and very well used boards, then your next go to is FInancial Ombudsman. They will act on your behave but will be unbias. They'll look at what has gone on, and if they think that the company has been giving you the run around, Etc they will not only issue you the full refund but will also add a goodwill gesture depending on how long and how bad things were throughout the process. They also keep logs of complaints made against all companies and if enough complaints get made against a specific company, then they can investigate. This is for Tech Notice and anyone else who is having issues with Asus or whichever other company.
Thanks for this excellent reply - looking or not looking at building PC's from now on with these unacceptable QC issues and poor RMA service cropping up - bad show ASUS
I bought this same motherboard about a week ago, and before opening the box, contacted Asus Support to determine the BIOS installed on it (it needed v. 2002 or later to use the CPU and 192 GB RAM I purchased). Asus assured me this board's manufacture date (February 2024) indicated it had either v. 2002 or v. 1904, a 50-50 chance the board would work for me. So I opened the case and unsealed the board: it was BIOS v. 1801, dating from December of 2023 (the 2002/1904 versions were released the month of manufacture). I had to take the motherboard somewhere to have the BIOS updated to the most recent version. Something is very, very wrong at Asus, and it's not limited to their RMA Department.
This ain’t no bullshit, I bought this board and thought it was memory training whole time the bios wasn’t even available yet. Then when I got it to work it it froze on me. I have been contacting ASUS since January and it’s damn near June.
@@dasani383 See this is the problem with most consumers, they don't have a clue. Sure, Asus are definitely up to no good it's very evident but how hard is it really to buy a cheap usb stick, load the bios file onto it and plug it into the bios flash port.
Had the same experience with ASROCK. I sent in a faulty gpu, then i got a repaired gpu (a different one) which didn't boot after the first session. And after the 3rd rma it finally worked (RX 7900 XTX) Needed to wait 9 weeks each rma
I would have pulled out my hair. I don't want to be out a pc for that long. When spending the money on another card seems reasonable, you know it's bad
Extremely bad shows on these QC issues, slow and poor service; especially these components are certainly not cheap any more, also frustrating, anxious and makes us cross us PC Builders that on build, down the line we could experience a slow stopper H/ware event.
I bought the asus g15 zephyrus back in 2022 and what a f'ing pos that laptop was. I tried everything to get it to work right. Re-instllaed windows and all. Nothing I did or try could fix the issues. I returned that pos pile of junk to best buy for as full refund and bought a HP omen 17" with the i7 11800h and 3070 and I have put thousands of hard hours into that laptop with working and gaming and in the garage to hook up to my ecu for forscan. But mostly use it for gaming and it works perfect still like the day I bought it to this day. It's been a tank of a laptop. Plus hp has a youtube channel showing you how to take it apart and fix it your self if need be. And has links to oem parts for replacing. I used a video on their page recently to replace the thermal paste this year on my laptop. Step by step of how to do it "I'm do it your self kind if person so I'm all for it" Temps were getting a little toasty and the thermal paste dried which happens on any electronic that uses thermal paste and I replaced it and all is good once again. I have no need to replace my laptop atm but when I do need to again I will be buying HP once again hands down no questions asked. They will have my business as long as they stay the way they are atm. If they go south I'll jump ship no problem and try another brand.
Watching this video got my heart racing as I look down at the unopened Asus ProArt Z790 box beside me. I received the motherboard a few days ago but I'm waiting for several other parts to arrive before I assemble the new system. I had to pause the video at 33:59 to check the condition of my motherboard. It's pristine, clearly brand-new factory packaged condition, thank goodness. I'm still reeling from the way you were treated - Asus should be ashamed. I'm in Canada by the way. Keep up the great videos.
They did the same to me 2 times on the row. I was Asus loyal customer for so long and never gave chance any other brand, but its time to let Asus know that they cant do this without feeling it on their packet. For now and for near future....Good buy Asus there are options and brands that actually value their customers.
one of the really informative parts of the Gamers Nexus video (I think the part 2 video but may be wrong on that) was the comment from one of the lawyers being interviewed who said that once I think they said the US Government get 100 formal complaints along these lines they can then take formal action and start forcing a change so I would encourage everyone to also watch the GN video because I can't remember exactly what the procedure is and what the outcome can end up being if enough people jump onboard with entering a proper complaint because we all want change for the better. For me this is not about wanting to damage a business/brand that I too have come to love over the years. I do not want to see ASUS taken out of the game I want to see them here into the future and continue producing fantastic products but this is only going to be the case if they stop screwing their customers. Their behaviour is totally unacceptable from a company whose stature should mean that things like this should never EVER happen in the first place. They need to be held to account for this.
First of all I respect your honesty although you’ve work with them for years you were still honest with your viewers… I’m thinking of building a new pc and base on your content I was thinking of building it on Asus pro art. But I’m gonna have to change my mind and find something else… thank you
Amazon LPN is License Plate Number for a vendor. That is an motherboard that has been bought and returned, where the vendor checked it and send it back to amazon warehouse for resale.
I also had an Asus z790 Proart, and the Thunderbolt was faulty, I returned it to my dealer and got a brand-new card in return. The new card was slightly better but also with a buggy thunderbolt. Asus Nordic support was nice enough but forwarded all questions to the main office. they could not solve it. They refused the premium exchange. So I returned the second card to my dealer also and agreed to refund me. I gave up on Asus and bought a new z790 card from ASRock (no Thunderbolt). And so far it has been no issues. Have been an Asus customer for a very long time, but I have now given up on them. The Asus motherboard software is also questionable, it reminds me more of bloatware. So by by Asus......... I hope that your new card has stable thunderbolt, please let us know. And thanks for great videos
Amazon board, that is an Amazon issue. The Asus boards have an Asus branded tape on them. That was a customer return that they stated was new and unused and Amazon failed to inspect. I buy a ton from Amazon, just now I have on my desk DDR4 that was supposed to be DDR5. I have had AMD boards arrive when I ordered Intel boards, the Amazon bar code having the right board name I ordered but on the wrong package. THAT at least is not Asus but Amazon to blame. The other issues with the RMA are unacceptable.
I dropped by to say a similar thing. That barcode sticker starting with LPN is an amazon returned item tracking sticker. It's usually on the amazon warehouse returns I've bought (and I have my own horror story about buying a warehouse return like-new motherboard that came with bent pins that were in the same pattern as the pins on a for-parts ebay listing of the same motherboard, suggesting I was getting the short end of someone's amazon return fraud).
Well that is very likely but I would expect Asus to figure that out and have a chat with Amazon. That should be a decent thing to do for a co that worries about its reputation and cares for its customers.
Unless the seller is as it seems to portray actually ASUS. Either way Amazon needs to be informed as Amazon at least appears to value its reputation. Truly the person packing the boxes for shipment may or may not be knowledgeable or ethical on what is being shipped.
@@Tugela60 what I meant that if you have a recognizable brand, anything that impinges on it is your problem, as in diminishing the brand in the eyes of the customers even due to third parties' actions will impact you negatively. And if a company truly cares about one's brand, it will track such cases whenever possible and take action. However, since Asus has had multiple RMA problems even with it's non-Amazon sales, I just don't think they care enough
I had the same exact experience during the same period as yours! And I am from India.. I bought a ASUS ROG STRIX Z790-E WI-FI II and it stopped working after couple of days. So I RMA’d it for 3 times and 4th time instead for swapping they somehow got the repair center to repair the problem with ARGB logo not working and gave it back to me. It didn’t have any thermal pad on one of the nvme ssd drives. It was a depressing experience to me and feel sick in my stomach knowing for the fact that I got a used MB swapped for a new one! Instead I could’ve bought a used MB for much lesser price and still had warranty on it 😔 It was a wrong time for me to build a full ASUS ROG PC 😅
Whenever I have done RMAs here in Canada the item shipped back has always been a reworked device. Unless the item in question is something that is not normally repaired, I would never get a new item for a replacement.
not new is fine, but it should be cleared, properly inspected, and tested appropriately - that is clearly not happening at Asus, or it only happens sometimes.
I feel for you buddy. We've all been through similar problems with motherboards doing odd things and not working, but this crap with ASUS is next level. Thanks for sharing your pain, it may help some viewers make different choices when it comes to mobo choice going forward.
this is why i never rma, customer service from overseas is always abysmal. If im worried about a product breaking too soon i get a warranty from the retailer. Anyone calling for tech support over the phone is begging to get there pockets fleeced
The issue is, consumers *shouldn't* have to purchase an advanced warranty from the retailer. The manufacturers should be providing better RMA/warranty service.
@@sabishiihito In countries with up to date laws the retailer is responsible for the warranty on consumer appliances up to a significant value. There is break point for large capital purchase where the manufacturer gets involved eg new motor cars. First contact and responsibility is the dealer/retailer.
Sorry to see the issues you are having, NO excuse for any motherboard manufacturer to send out other peoples used returns as replacements for you or anybody else regardless of what the part cost. It's even worse when these motherboards are over £500 !! My current mobo is Aorus Gigabyte X570S Master from 2021 paid £348 for it new and it's paired currently with 5800x3d and a 3090 FE luckily no issues at all everything works. Hope Asus make it right for you....
i luckly never had to deal with asus customer service, all the rma i had with my asus products all got redirected at the retailer (scan and currys and UKOC) i brought it from and they simply just ask me to return and send a new one with no question asked
36:00 ish area of the video. The issue with buying Amazon, Newegg or other Online places nowadays is that it can be shipped from other individuals. like on Amazon it may be on Asus Store, but the Shipped and Sold by part (normally under the Add to cart) will say shipped and sold by amazon, shipped by XXXX sold by XXX. not necessarily ASUS selling them, but an individual trying to offload old as new .
Thanks for that video. was just going to buy the creator proart board.. no way..after this video.nd why there are so many damaged RMA boards? But whats the alternative? MSI,Gigabyte,Asrock..are they better?
Used MSI from Z77, Z170. My friends used MSI Z370 and Z390. Except for Z77, all are gaming motherboard. It all died OR half of its become unusable right after the warranty expires, and they aren't even overclocked. 1 RAM slot or 2 (for another channel) completely goes blank---as though it's been removed/reinserted many times---which no one does, not even my system. Tried Gigabyte Z270, gaming motherboard, so far, it went pretty well for 4 years--not even OC, just XMP, and decided to use it on my system Z590 (been running since 2021). My second PC used Asrock Z270, not gaming, but an ITX PC, pretty OK, but feature set between mid to high is a huge fall off. It feels like ASROCK mid-range mobo feels like it is low-end. This was switch to ASUS Z490, because of limited mATX set---so far, knowing ASUS' shitty let bios optimised way before Jayz2Cents, this was heavily configured to run at stock, and slightly power limited (10700K runs at 85W PL1 and 115 PL2). So far, nothing. Moral of the story, if you have friend wanna buy a new PC, use them as a platform to try out other brands.
Hi ! I work in a company that is an official Asus retailer in Europe, and I am actually part of the RMA team, I repair anything branded ASUS ( idfk how to call it ) . And even for us it's a mess to get a component that is not used and we've come to a point where, when we repair anything and its still not working with a component we ordered, we cannot really figure out if it comes from us doing something wrong or Asus that sent us a faulty component. And I am surprised they sent you so many motherboards for the same problem, because most of the time, after we RMA the same component twice, they start blocking us from ordering more components. And if it comes in a brown box like you get, its always used.
I wouldn't risk my components by putting them into a motherboard with possible shorted layers. You could have a 12 volt running through the whole thing touching something...
i just recently started getting back into systems. I used to upgrade all the time but haven't done a major upgrade in almost 10 yrs. I started getting very interested seeing the ProArt videos and figured I'd use that for my build because it had exactly what I wanted. Between what I've seen on Gamers, here and on another channel, I think I'm passing on ASUS. Can you do videos on comparable motherboards?
I think he's got a video series of mobos for creators. Guessing is one of the stuff you liked the ProArt series, you'd find those mobos suitable too. Check out his channel. I do reckon watching those videos max 3/4 weeks ago from now. So look around that time. Hope that helps you out
I was hoping ASUS customer service was better in the EU, but that answers my question. Gonna avoid them at any cost and gonna tell friends to do the same. ASUS clearly changed from like 20 years ago..
@toonnut1 tell me you didnt watch a single second of this video without telling me he started filming this before GN released anything. watch videos before commenting bs under them
Just received one of these yesterday from Amazon in the US. It was clearly new. Waiting on the rest of the components. Hope all goes well but will update either way.
The whole reason I went with Gigabyte over Asus for my last build was because Asus support is so terrible. Kind of sad that I basically went with the 'least worst' as Gigabyte can be a pain to deal with also but Asus has been seriously terrible for years now. I will say that getting a refurb/repaired unit in return for an RMA is fairly standard but Asus QA or lack thereof seems to be atrocious.
At the 10 minute mark, i went "im putting this video on the TV, this is too crazy". No ASUS RMA experience for me as i've avoided ASUS after ... some Videocard cooler QC thing years ago, maybe a HUB video? And then the overheating ASUS X670 Prime VRM review - An X670 mobo, 300 euros in Latvia, overheating... 🤦♂ Worried about a ProArt monitor i suggested some months ago, though.
USA. I sent my z690 hero advanced RMA. They sent me replacement. They said my return had bent pins. I have my doubts and wonder if they bent them? They charged me 90? I did not want to fight in this case and said it was a $90 repair.
i received many brand new- in box motherboareds and graphic cards as replacements from gigabyte, msi and zotac only Asus give me a nightmare treatment over a gaming laptop RMA!!
What do you mean? If I buy a product BRAND NEW, and it arrives defective out of the box, I am supposed to get a BRAND NEW item through RMA because that's exactly what I paid for, a brand new product that works and is FULLY FUNCTIONAL.
I used to work at a RMA repair center for HP/Compaq laptops. As long as they have repaired stock that's what they'll send out. Obviously if they don't get a lot of returns of a specific SKU they don't have a choice but to send out a new unit, but most companies will only do that as a last resort
I had similar issues when I used to service Asus motherboards and systems back in the Pentium and Pentium Pro days. Good to see they value consistency in service level.
Glad to get this info. That's been my dream MOBO, and I now know to just stay away. Its looks so clean, but I can't be bogged down with super crappy RMA. I just RMA's a pair of Sennheiser Momentum 3's. It stopped charging. I reached out, sent it in, like 4 days later I got a brand new pair of Momentum 4's in at no cost (other than shipping to them). There's a reason Sennheiser is crushing it.
That is great customer service from Sennheiser; unlike it seems ASUS, pretty anxious going ahead building machines when there is chance of faulty components and serious QC issues cropping up
@@dafyddthomas7299 yea, I've almost exclusively used Asus stuff, but Its been pretty cheap. I couldn't imagine spending close to $500 for a Mobo and getting this experience
You are literally part of the problem if, even after having so many bad RMA experiences, you just went ahead and bought a new Asus motherboard from Amazon. Should have gone with a different brand.
Hey there.. I had a similar experience trying to get support for an Intel Nuc. I don't know how many emails back and forth I had with their support / RMA folks before I just gave up. In the end, I managed to just get a refund from the seller on Amazon. Looks like a dodged a bullet. I have a lot of ASUS products and I hope that I don't run into any issues. looks like I'm going to take a break from ASUS for a while.. Cheers Rick
Theres is no “Advanced” RMA service I’ve ever heard of. Rather there is an “Advance” service (not exclusive to Asus) which is simply the manufacturer sending a replacement in “advance” of receiving the defective unit to be returned.
Some of the sponsor agreements have contractual obligations for say a number for spots or even a years time and so on. I agree with what you are saying though. Perhaps some further transparency from content creators that are going after Asus regarding existing sponsorship deals or better yet disclosing termination of those deals if they really want to make a stand.
Don't blame you. Can remember all my GPUs over the years that have fortunately been fine. Feel Nvidia on that side and XFX has been pretty solid, there are a few others, even the Gigabyte OC card has been good on sale. Zotac & MSI OC Nvidia older gen cards were also okay. Just check reviews for brand and model when you research.
Thanks for the indepth journalism, work to put out this video. GN has done a great job also in that series. One Z690 TG Plus Wifi 12900KF, one is super stable gaming on Nobara Linux (Bottles for game). Issues were with USB power delivery from the motherboard (did use a pcie addon at one point), usb detection on startup, usb dropoff, usb failing midway to lay OS images. Windows 11 was BSOD'ing recently just on desktop/browsing so I nuked it. Also told them QVL XMP doesn't really work as well as it should (though seems to be a thing in my 12th gen experience). I never did the RMA process just self troubleshooted since I've heard stories and felt it was more minor as far as issues go. These two Asus Z690s are likely my first and last Asus purchase though.
When you thought Asus USA is bad, its bad in Europe as well. Man really no F's were giving. I would think twice to buy Asus product, hope my current gpu from Asus doesnt die or need their service.
Am USA also, Had his USB issue on both Z690s I believe. I gave up on Windows 11 and went Nobara Linux but hours spent over time in BIOS and troubleshooting, failed OS usb flashes etc. Likely my first and last Asus products. Am stable but the loss of time is the worst factor and frustration when your keyboard/mouse electrical engineering drops out randomly. Hope your GPU is fine for its life.
I posted this video on asus's twitter so more people can see what u went thru and maybe asus will watch as well. Im terrified of having an issue with my z790 dark hero. I actually had a ram Initialization issue but fixed it by not letting armory crate control the rgb on the ram...smh but havent seen the issue since kind of weird.
Have had success with RGB using OpenRGB on both Asus TG Z690s, if you are looking to try that it's free and less bloatware. At least you can boot now and are stable though. Sometimes it is scary to touch a stable system. Mine had the USB issues switched over time Windows 10/11/now Nobara Linux honestly am stable and can't be bothered anymore adjusting. Did BIOS updates and everything though, ram tuning, OS swapping etc to be stable. At least the debug leds for me came in handy (both Asus Z690 and Asrock B760M have them).
F me I am not buying asus again. I will stick with gigabyte if I am going to spend 900 bucks. My previous 2 boards was asus which I had chip fails on the sata and then I switched to gigabyte Aorus for last 5 years which has been rock solid. On the upside I recently has memory fail using Corsair vengeance and they RMA in4 days and it was an amazing experience. I am researching what board I should buy next thank god this video came up. Thanks for such a comprehensive review. I feel for you as you can’t trust anything after getting the board. Your time worth a lot more than the board.
My genuine question, and I really am not trying to start something, but why ON EARTH are all of you tech content createros constantly blasting ASUS for their apparent sloppy and disgusting behaviour and STILL you keep using them? You bought 2 new motherboards other than the ones included in the RMA process? Why the hell would you do that? Are there no other motherboard brands out there? Is ASUS the only one? Does this particular model offer you something that is worth all of this bullshittery? I am genuinely interested. I keep seeing tech content creators shitting on Asus and proceeding to use them non stop and praise them as if nothing happened and I just don't understand why????
Money. Although everyone has a breaking point, or enough backlash from the community they eventually have to say something. This is what puts food on the table for them, and there employees if they have them, people are people. If ASUS lined my pockets, my employees pockets, gave me all the equipment for content I'd be singing there praises until I absolutely couldn't anymore because me, and my family need health insurance, and my employees special needs son is in an expensive school program (just random off the top examples.) It's a business.
@JjJetplan That's a fair point now that you have put it that way. In this economy and state of the world it is understandable. I hope everyone gets to express their stories and enough noise is made so that Asus starts treating content creators and customers with respect, because this is just embarassing.
Asus is my favorite brand. I like their boards and UEFI interface, and I'm most familiar with their settings. The last asus mobo I bought was in 2020. I did have to RMA 6 mon later, and to be honest I don't know if I would buy again considering all the bad press in the last year.
Same issue here in Singapore, some distributors send it to some random factory then do "repairs" and send it back to you, sometimes I can see food stains on the GPU.
I also had to RMA my Z790 ProArt, and Asus needed 2 months to fix it, trying it's best not to fix it saying first the cpu socket was damaged, then that the damage is actually something else unfixable, then that it was water damage... also no advanced RMA for me it looks like. Lucky me i bought it from an official ASUS store, and they helped me mediate. So if you also received a motherboard with a burned PCIE slot, that's mine. EU
@Technotice you didnt see it but at @36:00 in the video the mobo support box corner is ripped so that is definitley not a new sample !!! what a fail on Asus part !!!
It's extremely unlikely that's the case, considering how each motherboard had different defects. Either way, if the damage is actually caused by QC, they need better QC.
The weird USB freezing after Windows boots issue I saw on my Asus B450 board as well, after switching it from a SATA boot drive to NVMe. It confused the heck out of me as well. I know it wasn't a board issue because the board has been in use for many years now and the same USB ports have always worked; even right before I switched over to the NVMe drive I was using it with the mouse and keyboard to do the backup and imaging of the drive. I managed to fix it by unplugging the mouse keyboard and plugging them into the USB 2.0 ports and restarting. And then it will freeze again, but right after it freezes, unplug and plug into different USB ports. It unfroze at that point. Then I unplugged and plugged back into the ports that WERE freezing earlier - no more freezing.
Back in 2011 I bought my first laptop for college and it was an ASUS N53 that had a dedicated NVIDIA video card. One day the thing stopped working so I went to the RMA service here in Argentina and they told me that the graphics card was dead and that needed a full motherboard replacement as is soldered, and that the warranty would not cover it because the screen had a scratch, not a crack, not a display issue, a scratch. I argued that the scratch had no relation with the dead motherboard, and they told me that it didn't matter, that any "physical damage" would void the warranty. That being said, as I needed it for college I told them that I would pay for the motherboard replacement to which they told me that they could not do it as they had import issues and that as the laptop was not on warranty anymore they were not obbligated to give me a new one. So I left from there with a dead, unreparable laptop. It was an awful experience specially because the economy in my country is really bad and I had to wait 10 years to be able to purchase a laptop with a dedicated GPU again.
It's happening here in the USA as well. I got an ASRock B650E PG Riptide Wifi marked as new covered in thermal paste and fingerprints as well as bent pins in several places on the board. I returned it and ordered another one from Newegg instead of the Amazon Asus direct store front. Also when I got the first board from Amazon it already had a return sticker on it from already being returned.
So you had the motherboard sent back four times and got broken ones and then you went out and purchased another one from Amazon. I guess you didn’t learn your lesson.
I guess you'll have to unsubscribe :( My job is to cover products that people are purchasing and help them, and NOT covering a product is not actually helping people. What helps people is giving them all the information they need to make the purchase. Hope this makes sense? :) I think I might have to make a dedicated video 'why I'm still reviewing Asus products'
@@theTechNotice thing is Asus still makes great products and this isn't a new issue. I have always accepted that you take the risk on the future RMA with Asus but it's worth it as they make the best stuff. Please continue what you are doing and amazing videos.
"For those who dare...." was a threat all along
Lmao
😁😅🤣😆
😂🤣
Chuuch!!
😂
Now think about this happening to a regular person who doesn’t have a tech channel. BRUTAL!!!
Exactly!!!
You just don't buy Asus, the solution is simpler than you think
PS not that other vendors never had or are having similar issues but at least you can pretend something as such a big company have all the resources needed to do things right, do things right. At this point whatever they say it's just all bs thrown in the air with no value anymore.
@@HexTheLegend Yes, after watching this video I will be doing exactly this! I'm glad I haven't decided yet what motherboard I want to buy as I probably would have went with an ASUS one. Now I know that's not going to happen except if I want to do a study on the ASUS RMA process and get stuck in an infinite loop of requesting new replacement motherboards for the replacement motherboards for the original motherboard.
Bro they got me for a i9 maximus extreme EATX, its a $1000 dollar board. I sent it in for a manufactures defect the board was working just not the audio jacks. They deleted my RMA complaint. THEN RETURNED IT TO ME COMPLETELY DEAD! Corner of my board was physically DAMAGED. No bubble wrap, They just sent my 20lb board back in a cardboard box no packaging AT ALL. ASUS is a straight up scam.
Goodbye ASUS. There's no trust left. All that's left is a nail waiting to close the coffin.
Is MSI good? How is your experience with them?
@@shreyasdharashivkar8027 Never had issues with other brands such as MSI, ASRock or Gigabyte. However i have had issues with many different ASUS products. I have not owned a ASUS board for many many years.
Im using asrock since end 2019 and got no issues so far. X570 taichi.
Asus provided the nail ?
@@gcmanuel85x I'm sure they could provide one, yes.
Man I swear to you I am so done with ASUS I too had problems with RMA and they told me to send it back and like you I had to do 6 motherboards before I got a working one. Thanks to TH-cam influencers we are finally getting to see first hand how they give af about us.
I don't know about Europe but I was once working as a tech assistant & dealt with RMA claims regularly. In Malaysia Asus uses refurbished mainboards & GPUs as replacements. I have NEVER received any brand new units for mainboards & GPUs (though some items like modems & routers are always replaced with brand new units) from Asus, ever. So I am not the least bit surprised that you received all refurbished units as replacements.
"refurbished" - more like repackaged and sent out as working
Nearly all brands that send you an RMA replacement, send out a barely tested (testing with something that is not actually go to stress the product at all) and sometimes barely given a look over at it physically. Its standard practice it seems - because why provide good support when meh will do just fine. If something is being sent out as just-as-good-as-new which is what an RMA should be for something like a mobo or add-in card of any kind, then better tests and a look over the item to make sure it's not marred and is clean is necessary, and really, should be legally required.
REFURBISHED cannot be fucking broken though!!!! They do gotta get their act together.
All companies do this. You will always get a refurb, unless it's some brand new stuff. We always get refurbished disks and motherboards from Dell. But they look like new. Not like they were just pulled from someone elses machine.
@@wsciekyprosiak7993 we are dell enterprise customers and they always sent out field service to replace defect parts or whole units. They seem new all the time and always work. So idk if dell sends out single parts at all. Thats new to me.
I'm just imagining that I would have to figure this out as a layman. It's impossible.
After the second board I would have asked for my money back.
And never mentioned the word ASUS again.
Very good Video.
And a deep bow for your patience.
Finally, the era of ASUS's myth of excessively priced components due to their "high quality" is coming to an end. I have never owned anything ASUS; I have always believed that it is not worth paying a higher price when brands like Gigabyte or MSI offer me the same product at a more reasonable price than ASUS.
As a ex Asus costumer. I do agree. Bought a x570 ASRock and ever since. I never had any issues with this mobo.
Once upon a time ASUS was far and away the best motherboard manufacturer on the market. They've let their quality slip over the past few years, and other companies have caught up in quality and performance. Combine that with widespread institutional issues with customer care and they've lost any advantage or goodwill they had built a decade ago.
Some day CEOs and shareholders will realize that sacrificing customer satisfaction and brand reputation is not the way to profit, even if it results in a slight uptick in the quarterly earnings report.
have had several Rog Strix cards but id never buy a Mobo from them
You're not wrong -- just keep in mind that I myself have also had terrible experiences with Gigabyte and MSI.
I think, with probably any of these companies, you'd best hope everything works out of the box because if it doesn't you're in for a bad time.
I have always used asus and always felt like a premium product. My new build I just did 3 months ago will be my last time giving them my money
They F*CKED me over as well with my X570 board! It was 'new' but it was an RMA! When I tried to register the pro-art creator software, it turned out that the serial number was already claimed! And they didn't want to give me a new code, or a new board. So they didn't want to give me extended warranty, NUTS!
This was about 9-10 months ago in the Netherlands actually.
Unbelievable!
The nail in the coffin was set long ago, never buy from Asus again..
More likely it was the vendor that screwed you over, not Asus.
If purchased from Asus, the EU is onto you. Steep fines incoming.
Asus will bribe them and these things would continue to happen :')
@@GT43632 if apple couldn't bribe them..
@@GT43632 Pro-art stuff is on sale here the type of sale that's for worthless cheap plastic. Am betting the bribe already happened
@@GT43632Google, other even bigger and wealthier companies: why didn't we think of that?
Yeah, as an America, let me have you guys in on a secret.... Money talks. Our laws and regulations over here are purely dictated by $$$
That's pretty much how world economics work as well. They won't get into trouble, this will all get swept under the rug as far as legalities go.
This is truly shocking and an unacceptable level of customer service. What an awful experience you had to go through. This is really putting me off ASUS ProArt components now as I would not wish to go through the same. 🤯🤬👎🏻
I was gonna buy this MOBO.
@@Helios.vfx. - I have it (not installed yet) but am now seriously considering trying to return it for a full refund. The new Intel LGA1851 platform is just around the corner and I’m sure that will add some new features that I will also wish to have.
@@cheekster777 if you can still return it. I'd do that. So you won't have to worrya bout anything with new gens arriving
@@cheekster777I would return it. Asus isn't the same company anymore
men. you must be the unlukiest guy hever existed. cause ive ben rocking asus mobos and gpus since 2004 and never had an faulty dervice from asus untill this day. and im 49 years old and being in pc scene from earlys 90 so i can say for shore they are my "go to" brand for every pc i built for me and also for my friends. and i have seen some msi shits and asrock too. but the worst of them all for me there is,is gygatrash .sorry gigabyte. not asus.
You must send this to Gamer Nexus, i think in EUA they are going deep to the Consumer Protect that they are HEAVY!!!
It would be more powerful if you sent them this video! 😇
The UK opted out of the EU. Joke aside i'm happy to own only a older B550M Board from Asus (that is okay at last but only 2 Months in Use) and a TUF RTX3080 12G. The RTX only because my Case don't support longer GPUs.
@@theTechNotice Hey, I did that! I'm a big supporter of Steve & Cos work at GN for consumer protection & I thought your video brought up some new issues. So I posted a comment on GNs latest ASUS Video "ASUS Already On Government's Radar for Warranty Issues" with a link to this video.
I'm hoping that we can attack ASUSs' procedures beyond just America & improve things for consumers Worldwide.
Have you asked ASUS for comment on any of this? Have they seen this video? With GN on the case its seems to me it's now a good time to bring ALL issues to light & give them FULL publicity.
Thanks, Sion.
@@sionfiction9566 FYI if you comment on youtube with a link (even youtube video) its gonna get flagged and not be public coz of youtubes policies. so most likely GN is not seeing it, you should email or DM them somehow :)
@@sionfiction9566 and Yes, my ASUS contact sent me a message, they were not aware this was happening...
The editing on this is NEXT LEVEL! Great work guys!
editing? LMAO!!!!!!!!!!!!
Gamers Nexus, Tech Notice...JayZTwoCents has also expressed discomfort with ASUS....We need more videos like this to be the voice of the customer. Why pay a premium price for an item that comes with a warranty that is worth crap?
Pay more but no longer expect more - it's like they want to be Disney.
Problem is, they are all the same. All these companies are trying to bleed every dollar out of you they can.
There's no better customer's voice than people not buying anymore. If numbers is the only thing they care of, they'll have them and hopefully this will change.
@@HexTheLegend I agree totally.
ASUS have to change their tagline from "In Search of Incredible" to "In search of Terrible" 😄
Ans they're putting their efforts into that which is laughable
Everytime I see that, I think they never found it ;)
@@dianaalyssa8726 makes sense lol
Republic of Scammers
@@tamiglia bro, that's brilliant lmao.
Wow... what an experience!!! Incredible. Thank you for your channel, I love how 'clean and ordered' you and your videos are. Stark contrast to the operation and quality control of the RA sager you just went through with ASUS Europe.
Incredible is the keyword.
I had a similar experience about 2 decades ago with a sound card, except the cards I was getting back - for my new, not even month old card I sent in which was broken out of the box - were FAR worse than the boards he was getting back. Ended up settling on a water-logged card which at least functioned as I didn't want to deal with them anymore.
Many have had poor experiences for a long time now. I wager most just don't care to fight it. It's taxing dealing with ASUS support.
This is very similar to the experiences (In the US) I had with my Asus Z97-WS. They sent me 3 bad boards as "replacements" too. The fun part was the third replacement they sent me was the same board as the first one, so it was actually 4 swaps. This took me over a year to get through, so be glad you've gotten much faster responses than I did.
Now, it's pretty normal for any company to send refurbished (previously used, returned for some reason) REPAIRED items as a replacement, however, these should be WORKING, and in good, sellable condition. Asus doesn't do that. I don't think they bother to repair anything.
I have sworn off buying ANY new Asus products. I have bought a couple discounted "open box" boards from them, but just because they were not going to get any additional money from me for those. Oddly, those two boards worked perfectly.
Yup, refurbished is supposed to be fully functional. Like new. I've bought stuff refurbished from the get go. My main phone has been refurbished flagships 4 times in a row. They've all been in perfect conditioned working flawlessly. For like a quarter or a third of the price.
I recently bought the ProArt X670E wifi version and it came out fine, luckily.. but this is shocking and makes me worried in case that something ever does happen... thanks for sharing this experience with us!
Do not point with remaining finger to your motherboard.
So far no issues with mine too...running 7800X3D on it for gaming though, chose this board for the USB ports as I ran quite a number of external storage.
@@Anon-cv7ruI hope so, I lost the confidence, this year, too many 7800x3D is good choice.
13900KS also was a good choice.
And I have 2 14900ks chips too,
However, I saw the video like game nexus etc.. 900 series is buggy
Let see 800 motherboard what is going on….. May I won’t make a choices this year if upgrade not a must
From my experience, no company has ever sent a new component for RMA. Even with EVGA, they sent me a refurbished GPU, and then that GPU crapped out a couple of weeks later, so they sent me another refurbished GPU, and that GPU crapped out 2 months later. During this time, I had to tie up the cost of the GPU as collateral while they advance shipped me the replacement cards. Then after I complained, they finally sent me a brand new GPU, but they didn't have anymore 2080 Super's, so I got a brand new 3070 Ti as a replacement.
Gigabyte also sent me a refurbished motherboard as a replacement for my motherboard at one point in the past. So, yeah. Unfortunately, this is nothing new.
Absolutely, Nothing new.
The new bit is them dubbing these poorly handled boards as a substitutional equivalent to (what could be deemed) as a true OEM refurb replacement unit/part. No?
Same all RMA's for me have been refurbs, luckily didn't have any issues with the replacements. If your part turns up in a plain brown box it is a refurb.
After 3 years of using my NZXT Z63 the pump damaged and they send me a brand new cooler.
If you did not experiance a premium customer service do not say for sure that all companies send used products for RMA.
@@Dr.Ahmed86 That's mighty gracious of them! But certainly not the norm though. And there is an inherent difference between the "type" of products in question, Their sales volume, Potential for failure, Etc. A GPU is one thing, A Motherboard is another. A CPU cooler, isn't necessarily in the same realm, Wouldn't you agree?
I mean, How many CPU coolers do you think fail "catastrophically" enough to end up with NZXT for them to be able to refurb the item to send as a replacement for another RMA? It's a simplistic product in comparison, And they "had" to send out a "New" one because they probably don't have any other way to satisfy your claim.
Fair enough, but this was multiple replacements that didn't work at all, and one new on e from Amazon that was used. I think Asus is way ahead of the competition by introducing fraud in to their business model.
Coming from someone in PCBA manufacturing, not every board that comes out of the oven is perfect. They do need hand soldering to repair issues. Hand soldering can be close to how the stencil printer and pick/place machine do it, but most time it’s just done to an acceptable level. For consumer grade products, it’s a class 1 or class 2. The highest class 3, is for aero space, military or medical devices. Just because it’s touched up doesn’t mean it’s a previous failure and RMA. The chip in the edge is not supposed to be there as the edges are cut by routing tools. However a lot of the times if the damage is minor, it will fly as long as there aren’t internal traces nearby. I’ve seen bad/damaged bare PCBs come from the manufacturing house as well with scrapes and imperfections. Parts like heat shields, heat spreaders, covers etc are all manufactured and shipped together. Generally they are wrapped or separated so scratching doesn’t happen, but sometimes it does. It doesn’t mean that it’s used, it could mean that it wasn’t handled with care. To me, I feel like if you don’t understand how boards and parts are manufactured and you’re going based off the look of the end result, then this can be very misleading. However, they are definitely supposed to be working, so there is no excuse for that. The thermal paste can come from in house testing, but I don’t know their processes so I have no excuses in that regards. If they want the appearance of new, they should use thermal pads if they do in fact use paste.
Not every board that comes out is perfect, but it should be pretty rare. Anyone who has ever seen how boards are made, know it's a highly controlled and automated process with extreme precision, practically like 3D printing. Having to RMA a new product, to only get a used or repaired product with issues, is simply not acceptable, especially for a board that is still in production and clearly having many issues. It would seem more like boards are being simply passed around between multiple customers until one eventually gives up with the RMA process entirely, at which point the board then exits circulation, and ends up in the trash while the customer just goes out and buys something else, taking the loss.
@@peoplez129 you would think so, but the reality is not. Parts don’t always cook perfect, you can easily have tombstones or pillowing. You can receive a reel of a single part that is out of spec or corroded. You can have old solderpaste. You can get plugged holes in the stencil, which will cause insufficient solder amounts. Machines do have failures, not all failures cause breakdowns, but can cause components to become knocked around. Bigger companies should have automated inspection machines and trace continuity testing, but I’ve seen those miss defects. And finally, they do end up in the hands of employees so anything can happen there. The majority of defects are reworked by humans. Some of those people are better at their jobs than others, meaning that a pcba can be difficult to tell if it was reworked or came out of the oven perfect. On average, 5% +/- 2% have a defect that requires repair. Rare occasions can be as much as 20% due to compounded problems. Sometimes there are failures with RMA processing which can be at the fault of the company or the customer. Products can and do get missed or overlooked. I’ve seen it all. But I wouldn’t blame a scratch in the soldermask, dent in the corner or a mark in a metal cover solely on being used and resold as new. All of the assembly parts or through hole parts have to be put on by a person, and mistakes happen. But a company isn’t going to trash or markdown the price of a device over something so minimal. Last, you said anyone who has seen the process… but seeing it being done and doing it for a living is totally different. Expectations and reality don’t always align, there are always tolerances and allowances.
36:04 burst out laughing, oh man, this video was like a serial killer movie with the clues coming to light. I always wanted to get a Pro Art PC because of your videos, but now I don't plan on spending a dollar on ASUS.
I think I will pass on ASUS for my next motherboard......
Just ignore ASUS entirely.
shore,by gigatrash instead....ive been rocking asus mobos aand gpus since the nvidia FX5600 era and untill this day never had a problem of defects opr something that would require an rma. so i imagine something sneaky is hapening on the industrial sabotage scene.
@@shannonbrown7016 lets just ignore amazingly shoddy support and the muck ups that are well documented. Most people don't care about 8Ghz ram, and if being at the top doesn't near guarantee quality across the board, it's not really the halo product to entice people on the lower end stuff (which is where the volume is).
At least their goodwill with influencers is collapsing.
@@nelsonpiedade61until you have 1 broken board. You're doomed
@@nelsonpiedade61 Time to face realty man. Maybe Asus used to be good. But now its garbage.
Editing and music is TOP TIER!!! Great video as always
Appreciate it!
Fun comparison here, the AMD AM5 version of this board will not post unless you have an HDMI cable always plugged into the onboard GPU even if you have a good gpu in the main PCI-E slot. Only discovered that from an obscure reddit post out after replacing everything else in the system at my own expense. Oh and disabling the onboard GPU in the bios doesn’t change this.
good to know!
This makes no sense as many AMD CPU's have no onboard iGpu capabilities.....
@@zadekeys2194 yea i dont follow either mabe he is talking about the moble chip with igpu but thats not am5 socket so....
That makes no sense. If you plug in a hdmi cable with nothing connected at the end there is no return signal so there is no way the motherboard knows that cable is there. Most things on reddit are bs.
@@charlesballiet7074 My dude, the 8000G series exists. Those are AM5 processors with integrated GPUs.
In the UK with the long distance selling act, you can return an item within 30 days for a full refund, as long as it's obviously not been damaged by the customer. If returning it as you don't want it anymore, you will have to pay for the return but if it's DOA or was damaged by the courier, Etc you can get a full refund but for a replacement, you do run the risk of getting a used item, but I'd suggest you ask for a new item, as they may try and pull a fast one. For sending the item back, go with a service they either recommend or if it's left upto you, go for a good courier that has insurance that covers the item you're sending back, I usually do DPD Local or Royal Mail.
In this instance, the board has been sent back for RMA after the 30 day period, so it's upto them to either repair it or replace it for a like for like, so a used board for a used board, they may send out a new product to replace the used product but that's at their discretion. But with them repeatedly returning products in a worse state and non functional, you're entitled to a refund. They may try and take some money off for however long you had the item, but this is on the company to decide however I would argue that due to the poor handling of the RMAs, that the reduction in a refund should be waived. If you're not happy with what they offer, if they're being unreasonable by sending multiple dead and very well used boards, then your next go to is FInancial Ombudsman. They will act on your behave but will be unbias. They'll look at what has gone on, and if they think that the company has been giving you the run around, Etc they will not only issue you the full refund but will also add a goodwill gesture depending on how long and how bad things were throughout the process. They also keep logs of complaints made against all companies and if enough complaints get made against a specific company, then they can investigate.
This is for Tech Notice and anyone else who is having issues with Asus or whichever other company.
Thanks for this excellent reply - looking or not looking at building PC's from now on with these unacceptable QC issues and poor RMA service cropping up - bad show ASUS
Love your profile picture!
I bought this same motherboard about a week ago, and before opening the box, contacted Asus Support to determine the BIOS installed on it (it needed v. 2002 or later to use the CPU and 192 GB RAM I purchased).
Asus assured me this board's manufacture date (February 2024) indicated it had either v. 2002 or v. 1904, a 50-50 chance the board would work for me.
So I opened the case and unsealed the board: it was BIOS v. 1801, dating from December of 2023 (the 2002/1904 versions were released the month of manufacture). I had to take the motherboard somewhere to have the BIOS updated to the most recent version.
Something is very, very wrong at Asus, and it's not limited to their RMA Department.
Often it is easier to take the usb storage to the motherboard, but as soon as there is no other pc around or all the usbs are full the fun starts
lol ok? Not a big deal why didn't you just plug a usb flash drive and update the bios to the latest. Stop blowing up nothing into something
It’s got a BIOS flash on the IO? I’m pretty sure you don’t even need a CPU in it to update the BIOS…..
This ain’t no bullshit, I bought this board and thought it was memory training whole time the bios wasn’t even available yet. Then when I got it to work it it froze on me. I have been contacting ASUS since January and it’s damn near June.
@@dasani383 See this is the problem with most consumers, they don't have a clue. Sure, Asus are definitely up to no good it's very evident but how hard is it really to buy a cheap usb stick, load the bios file onto it and plug it into the bios flash port.
Had the same experience with ASROCK. I sent in a faulty gpu, then i got a repaired gpu (a different one) which didn't boot after the first session.
And after the 3rd rma it finally worked (RX 7900 XTX)
Needed to wait 9 weeks each rma
I would have pulled out my hair. I don't want to be out a pc for that long. When spending the money on another card seems reasonable, you know it's bad
Extremely bad shows on these QC issues, slow and poor service; especially these components are certainly not cheap any more, also frustrating, anxious and makes us cross us PC Builders that on build, down the line we could experience a slow stopper H/ware event.
@@mmremugamesmm yeah it was really not a good service...
@@dafyddthomas7299 yeah it was really not a good service...
@@ChrissyCodeI respect your patience man. 9 weeks each is pretty insane.
I have learnt this the hard way through my 25 years carrier how important is to keep backup system of your professional PC.
Man, crazy roller coaster this one, I was feeling anxious every time you checked under the hood of a replacement unit
GN and you saved me from buying a new Asus creator laptop. Ill be skipping Asus products for the next few years.😢
I bought the asus g15 zephyrus back in 2022 and what a f'ing pos that laptop was. I tried everything to get it to work right. Re-instllaed windows and all. Nothing I did or try could fix the issues. I returned that pos pile of junk to best buy for as full refund and bought a HP omen 17" with the i7 11800h and 3070 and I have put thousands of hard hours into that laptop with working and gaming and in the garage to hook up to my ecu for forscan. But mostly use it for gaming and it works perfect still like the day I bought it to this day. It's been a tank of a laptop. Plus hp has a youtube channel showing you how to take it apart and fix it your self if need be. And has links to oem parts for replacing. I used a video on their page recently to replace the thermal paste this year on my laptop. Step by step of how to do it "I'm do it your self kind if person so I'm all for it" Temps were getting a little toasty and the thermal paste dried which happens on any electronic that uses thermal paste and I replaced it and all is good once again. I have no need to replace my laptop atm but when I do need to again I will be buying HP once again hands down no questions asked. They will have my business as long as they stay the way they are atm. If they go south I'll jump ship no problem and try another brand.
Watching this video got my heart racing as I look down at the unopened Asus ProArt Z790 box beside me. I received the motherboard a few days ago but I'm waiting for several other parts to arrive before I assemble the new system. I had to pause the video at 33:59 to check the condition of my motherboard. It's pristine, clearly brand-new factory packaged condition, thank goodness. I'm still reeling from the way you were treated - Asus should be ashamed. I'm in Canada by the way. Keep up the great videos.
They did the same to me 2 times on the row. I was Asus loyal customer for so long and never gave chance any other brand, but its time to let Asus know that they cant do this without feeling it on their packet. For now and for near future....Good buy Asus there are options and brands that actually value their customers.
one of the really informative parts of the Gamers Nexus video (I think the part 2 video but may be wrong on that) was the comment from one of the lawyers being interviewed who said that once I think they said the US Government get 100 formal complaints along these lines they can then take formal action and start forcing a change so I would encourage everyone to also watch the GN video because I can't remember exactly what the procedure is and what the outcome can end up being if enough people jump onboard with entering a proper complaint because we all want change for the better. For me this is not about wanting to damage a business/brand that I too have come to love over the years. I do not want to see ASUS taken out of the game I want to see them here into the future and continue producing fantastic products but this is only going to be the case if they stop screwing their customers. Their behaviour is totally unacceptable from a company whose stature should mean that things like this should never EVER happen in the first place. They need to be held to account for this.
First of all I respect your honesty although you’ve work with them for years you were still honest with your viewers… I’m thinking of building a new pc and base on your content I was thinking of building it on Asus pro art. But I’m gonna have to change my mind and find something else… thank you
Amazon LPN is License Plate Number for a vendor. That is an motherboard that has been bought and returned, where the vendor checked it and send it back to amazon warehouse for resale.
I also had an Asus z790 Proart, and the Thunderbolt was faulty, I returned it to my dealer and got a brand-new card in return. The new card was slightly better but also with a buggy thunderbolt. Asus Nordic support was nice enough but forwarded all questions to the main office. they could not solve it. They refused the premium exchange. So I returned the second card to my dealer also and agreed to refund me. I gave up on Asus and bought a new z790 card from ASRock (no Thunderbolt). And so far it has been no issues. Have been an Asus customer for a very long time, but I have now given up on them. The Asus motherboard software is also questionable, it reminds me more of bloatware.
So by by Asus.........
I hope that your new card has stable thunderbolt, please let us know.
And thanks for great videos
So glad I watched this video and thank you so much for posting. I bought my Z790 proart on the 4th and I managed to get it returned just now.
Amazon board, that is an Amazon issue. The Asus boards have an Asus branded tape on them. That was a customer return that they stated was new and unused and Amazon failed to inspect. I buy a ton from Amazon, just now I have on my desk DDR4 that was supposed to be DDR5. I have had AMD boards arrive when I ordered Intel boards, the Amazon bar code having the right board name I ordered but on the wrong package. THAT at least is not Asus but Amazon to blame. The other issues with the RMA are unacceptable.
I dropped by to say a similar thing. That barcode sticker starting with LPN is an amazon returned item tracking sticker. It's usually on the amazon warehouse returns I've bought (and I have my own horror story about buying a warehouse return like-new motherboard that came with bent pins that were in the same pattern as the pins on a for-parts ebay listing of the same motherboard, suggesting I was getting the short end of someone's amazon return fraud).
Well that is very likely but I would expect Asus to figure that out and have a chat with Amazon. That should be a decent thing to do for a co that worries about its reputation and cares for its customers.
Unless the seller is as it seems to portray actually ASUS. Either way Amazon needs to be informed as Amazon at least appears to value its reputation. Truly the person packing the boxes for shipment may or may not be knowledgeable or ethical on what is being shipped.
@@BoraHorzaGobuchulIt is not Asus's problem, it is Amazon's problem.
@@Tugela60 what I meant that if you have a recognizable brand, anything that impinges on it is your problem, as in diminishing the brand in the eyes of the customers even due to third parties' actions will impact you negatively.
And if a company truly cares about one's brand, it will track such cases whenever possible and take action. However, since Asus has had multiple RMA problems even with it's non-Amazon sales, I just don't think they care enough
I just want to thank you for all your hard work. They memory storage videos help me alot.
I had the same exact experience during the same period as yours! And I am from India..
I bought a ASUS ROG STRIX Z790-E WI-FI II and it stopped working after couple of days. So I RMA’d it for 3 times and 4th time instead for swapping they somehow got the repair center to repair the problem with ARGB logo not working and gave it back to me. It didn’t have any thermal pad on one of the nvme ssd drives. It was a depressing experience to me and feel sick in my stomach knowing for the fact that I got a used MB swapped for a new one! Instead I could’ve bought a used MB for much lesser price and still had warranty on it 😔
It was a wrong time for me to build a full ASUS ROG PC 😅
OMG I am stunned, great video... Thank you!
Whenever I have done RMAs here in Canada the item shipped back has always been a reworked device. Unless the item in question is something that is not normally repaired, I would never get a new item for a replacement.
not new is fine, but it should be cleared, properly inspected, and tested appropriately - that is clearly not happening at Asus, or it only happens sometimes.
I feel for you buddy. We've all been through similar problems with motherboards doing odd things and not working, but this crap with ASUS is next level. Thanks for sharing your pain, it may help some viewers make different choices when it comes to mobo choice going forward.
this is why i never rma, customer service from overseas is always abysmal. If im worried about a product breaking too soon i get a warranty from the retailer. Anyone calling for tech support over the phone is begging to get there pockets fleeced
The issue is, consumers *shouldn't* have to purchase an advanced warranty from the retailer. The manufacturers should be providing better RMA/warranty service.
@@sabishiihito In countries with up to date laws the retailer is responsible for the warranty on consumer appliances up to a significant value. There is break point for large capital purchase where the manufacturer gets involved eg new motor cars. First contact and responsibility is the dealer/retailer.
Sorry to see the issues you are having, NO excuse for any motherboard manufacturer to send out other peoples used returns as replacements for you or anybody else regardless of what the part cost. It's even worse when these motherboards are over £500 !!
My current mobo is Aorus Gigabyte X570S Master from 2021 paid £348 for it new and it's paired currently with 5800x3d and a 3090 FE luckily no issues at all everything works.
Hope Asus make it right for you....
i luckly never had to deal with asus customer service, all the rma i had with my asus products all got redirected at the retailer (scan and currys and UKOC) i brought it from and they simply just ask me to return and send a new one with no question asked
36:00 ish area of the video. The issue with buying Amazon, Newegg or other Online places nowadays is that it can be shipped from other individuals.
like on Amazon it may be on Asus Store, but the Shipped and Sold by part (normally under the Add to cart) will say shipped and sold by amazon, shipped by XXXX sold by XXX. not necessarily ASUS selling them, but an individual trying to offload old as new .
Thanks for that video. was just going to buy the creator proart board.. no way..after this video.nd why there are so many damaged RMA boards? But whats the alternative? MSI,Gigabyte,Asrock..are they better?
Msi and Asrock are decent... Asrock was horrible some years ago, but now they have changed things around.
Used MSI from Z77, Z170. My friends used MSI Z370 and Z390. Except for Z77, all are gaming motherboard. It all died OR half of its become unusable right after the warranty expires, and they aren't even overclocked. 1 RAM slot or 2 (for another channel) completely goes blank---as though it's been removed/reinserted many times---which no one does, not even my system.
Tried Gigabyte Z270, gaming motherboard, so far, it went pretty well for 4 years--not even OC, just XMP, and decided to use it on my system Z590 (been running since 2021).
My second PC used Asrock Z270, not gaming, but an ITX PC, pretty OK, but feature set between mid to high is a huge fall off. It feels like ASROCK mid-range mobo feels like it is low-end. This was switch to ASUS Z490, because of limited mATX set---so far, knowing ASUS' shitty let bios optimised way before Jayz2Cents, this was heavily configured to run at stock, and slightly power limited (10700K runs at 85W PL1 and 115 PL2). So far, nothing.
Moral of the story, if you have friend wanna buy a new PC, use them as a platform to try out other brands.
Hi ! I work in a company that is an official Asus retailer in Europe, and I am actually part of the RMA team, I repair anything branded ASUS ( idfk how to call it ) . And even for us it's a mess to get a component that is not used and we've come to a point where, when we repair anything and its still not working with a component we ordered, we cannot really figure out if it comes from us doing something wrong or Asus that sent us a faulty component. And I am surprised they sent you so many motherboards for the same problem, because most of the time, after we RMA the same component twice, they start blocking us from ordering more components. And if it comes in a brown box like you get, its always used.
I wouldn't risk my components by putting them into a motherboard with possible shorted layers. You could have a 12 volt running through the whole thing touching something...
Hey, just a heads up. At the 19:25 mark, you put the motherboard on the anti-static bag. That's not a good idea because it can damage the board.
i just recently started getting back into systems. I used to upgrade all the time but haven't done a major upgrade in almost 10 yrs. I started getting very interested seeing the ProArt videos and figured I'd use that for my build because it had exactly what I wanted. Between what I've seen on Gamers, here and on another channel, I think I'm passing on ASUS. Can you do videos on comparable motherboards?
I think he's got a video series of mobos for creators. Guessing is one of the stuff you liked the ProArt series, you'd find those mobos suitable too. Check out his channel. I do reckon watching those videos max 3/4 weeks ago from now. So look around that time. Hope that helps you out
Headquarters: Beitou District, Taipei, Taiwan
CEO: Samson Hu (Jan 1, 2019-), S.Y. Hsu (Jan 1, 2019-)
Founders: T.H. Tung, Wayne Hsieh, Ted Hsu, M.T. Liao
Founded: 1989, Taipei City, Taipei, Taiwan
so . . . management changed in 2019.
diff priorities i guess.
I was hoping ASUS customer service was better in the EU, but that answers my question. Gonna avoid them at any cost and gonna tell friends to do the same. ASUS clearly changed from like 20 years ago..
Do a Collab with Gamer Nexus. They are also having problems with ASUS.
It is gonna be very interesting
0:38
That's why he's making this video
0:40
We all need to send this video to Gamer Nexus. So they'd both have a inner talk and Collab.
@toonnut1 tell me you didnt watch a single second of this video without telling me
he started filming this before GN released anything. watch videos before commenting bs under them
Just received one of these yesterday from Amazon in the US. It was clearly new. Waiting on the rest of the components. Hope all goes well but will update either way.
The whole reason I went with Gigabyte over Asus for my last build was because Asus support is so terrible. Kind of sad that I basically went with the 'least worst' as Gigabyte can be a pain to deal with also but Asus has been seriously terrible for years now.
I will say that getting a refurb/repaired unit in return for an RMA is fairly standard but Asus QA or lack thereof seems to be atrocious.
@Tech Notice: As for what "R.S." stand for mentioned in 37:31 it stand for "retail sales".
At the 10 minute mark, i went "im putting this video on the TV, this is too crazy".
No ASUS RMA experience for me as i've avoided ASUS after ... some Videocard cooler QC thing years ago, maybe a HUB video? And then the overheating ASUS X670 Prime VRM review - An X670 mobo, 300 euros in Latvia, overheating... 🤦♂ Worried about a ProArt monitor i suggested some months ago, though.
USA. I sent my z690 hero advanced RMA. They sent me replacement. They said my return had bent pins. I have my doubts and wonder if they bent them? They charged me 90? I did not want to fight in this case and said it was a $90 repair.
I don't know of any company that would you send you a brand new board for an RMA, but the lack of quality is inexcusable
i received many brand new- in box motherboareds and graphic cards as replacements from gigabyte, msi and zotac only Asus give me a nightmare treatment over a gaming laptop RMA!!
What do you mean? If I buy a product BRAND NEW, and it arrives defective out of the box, I am supposed to get a BRAND NEW item through RMA because that's exactly what I paid for, a brand new product that works and is FULLY FUNCTIONAL.
Bro I'm not accepting a refurbished motherboard for an RMA I didn't cause
it's not a sign of good product quality if they have so many refurbished/repaired ones so they can exclusively use them as replacement for customer
I used to work at a RMA repair center for HP/Compaq laptops. As long as they have repaired stock that's what they'll send out. Obviously if they don't get a lot of returns of a specific SKU they don't have a choice but to send out a new unit, but most companies will only do that as a last resort
I had similar issues when I used to service Asus motherboards and systems back in the Pentium and Pentium Pro days. Good to see they value consistency in service level.
"FOR THOSE WHO DARE" they put on their ROG products is very fitting with this.
Glad to get this info. That's been my dream MOBO, and I now know to just stay away. Its looks so clean, but I can't be bogged down with super crappy RMA. I just RMA's a pair of Sennheiser Momentum 3's. It stopped charging. I reached out, sent it in, like 4 days later I got a brand new pair of Momentum 4's in at no cost (other than shipping to them). There's a reason Sennheiser is crushing it.
That is great customer service from Sennheiser; unlike it seems ASUS, pretty anxious going ahead building machines when there is chance of faulty components and serious QC issues cropping up
@@dafyddthomas7299 yea, I've almost exclusively used Asus stuff, but Its been pretty cheap. I couldn't imagine spending close to $500 for a Mobo and getting this experience
You are literally part of the problem if, even after having so many bad RMA experiences, you just went ahead and bought a new Asus motherboard from Amazon. Should have gone with a different brand.
Hey there.. I had a similar experience trying to get support for an Intel Nuc. I don't know how many emails back and forth I had with their support / RMA folks before I just gave up. In the end, I managed to just get a refund from the seller on Amazon.
Looks like a dodged a bullet. I have a lot of ASUS products and I hope that I don't run into any issues. looks like I'm going to take a break from ASUS for a while..
Cheers
Rick
ho boy... seems like there no new motherboards in existence alltogether, its just a never ending flow of RMAs going around...
Theres is no “Advanced” RMA service I’ve ever heard of. Rather there is an “Advance” service (not exclusive to Asus) which is simply the manufacturer sending a replacement in “advance” of receiving the defective unit to be returned.
if I ever see ASUS sponsored video next time, I'll roll my eyes 🙄
Techsource just did one
every tech channel still does it.
just unsubscribe and mention it at comments.
Some of the sponsor agreements have contractual obligations for say a number for spots or even a years time and so on. I agree with what you are saying though. Perhaps some further transparency from content creators that are going after Asus regarding existing sponsorship deals or better yet disclosing termination of those deals if they really want to make a stand.
They are testing it, if it breaks when they make them fall on the corner, they are faulty. If they stay in one piece, they are good to ship.
Advanced RMA ???? they should Change the name to RUN AWAY RMA 🤬
Been a dedicated ASUS system builder since 1997; sad to say I will be looking at other MB’s
Too much of this going on. Thanks for making this!
This is an incredibly well put video! Sorry for you man!
That Afro beat intro is 🔥
I'm glad you enjoyed it as much as we do! :)
Insane video dude, insane , the action is throw the roof
I'm doing my first PC build this weekend and was looking at Asus GPUs. Definitely not gonna do that after this video.
Don't blame you. Can remember all my GPUs over the years that have fortunately been fine. Feel Nvidia on that side and XFX has been pretty solid, there are a few others, even the Gigabyte OC card has been good on sale. Zotac & MSI OC Nvidia older gen cards were also okay. Just check reviews for brand and model when you research.
@@dianaalyssa8726 I was wondering why the GPUs I choose on Part Picker suddenly sell out but Asus are readily available 😅
Thanks for the indepth journalism, work to put out this video. GN has done a great job also in that series. One Z690 TG Plus Wifi 12900KF, one is super stable gaming on Nobara Linux (Bottles for game). Issues were with USB power delivery from the motherboard (did use a pcie addon at one point), usb detection on startup, usb dropoff, usb failing midway to lay OS images. Windows 11 was BSOD'ing recently just on desktop/browsing so I nuked it. Also told them QVL XMP doesn't really work as well as it should (though seems to be a thing in my 12th gen experience). I never did the RMA process just self troubleshooted since I've heard stories and felt it was more minor as far as issues go. These two Asus Z690s are likely my first and last Asus purchase though.
When you thought Asus USA is bad, its bad in Europe as well. Man really no F's were giving. I would think twice to buy Asus product, hope my current gpu from Asus doesnt die or need their service.
Am USA also, Had his USB issue on both Z690s I believe. I gave up on Windows 11 and went Nobara Linux but hours spent over time in BIOS and troubleshooting, failed OS usb flashes etc. Likely my first and last Asus products. Am stable but the loss of time is the worst factor and frustration when your keyboard/mouse electrical engineering drops out randomly. Hope your GPU is fine for its life.
Especially since their products are expensive too
I posted this video on asus's twitter so more people can see what u went thru and maybe asus will watch as well. Im terrified of having an issue with my z790 dark hero. I actually had a ram Initialization issue but fixed it by not letting armory crate control the rgb on the ram...smh but havent seen the issue since kind of weird.
Have had success with RGB using OpenRGB on both Asus TG Z690s, if you are looking to try that it's free and less bloatware. At least you can boot now and are stable though. Sometimes it is scary to touch a stable system. Mine had the USB issues switched over time Windows 10/11/now Nobara Linux honestly am stable and can't be bothered anymore adjusting. Did BIOS updates and everything though, ram tuning, OS swapping etc to be stable. At least the debug leds for me came in handy (both Asus Z690 and Asrock B760M have them).
@dianaalyssa8726 same for me the debug led lead me in the right direction but all the troubleshooting shouldn't be necessary for a new product.
F me I am not buying asus again. I will stick with gigabyte if I am going to spend 900 bucks. My previous 2 boards was asus which I had chip fails on the sata and then I switched to gigabyte Aorus for last 5 years which has been rock solid. On the upside I recently has memory fail using Corsair vengeance and they RMA in4 days and it was an amazing experience. I am researching what board I should buy next thank god this video came up. Thanks for such a comprehensive review. I feel for you as you can’t trust anything after getting the board. Your time worth a lot more than the board.
My genuine question, and I really am not trying to start something, but why ON EARTH are all of you tech content createros constantly blasting ASUS for their apparent sloppy and disgusting behaviour and STILL you keep using them?
You bought 2 new motherboards other than the ones included in the RMA process? Why the hell would you do that? Are there no other motherboard brands out there? Is ASUS the only one? Does this particular model offer you something that is worth all of this bullshittery?
I am genuinely interested. I keep seeing tech content creators shitting on Asus and proceeding to use them non stop and praise them as if nothing happened and I just don't understand why????
Good question. I hadn't noticed this before your comment but you're absolutely right.
Money. Although everyone has a breaking point, or enough backlash from the community they eventually have to say something. This is what puts food on the table for them, and there employees if they have them, people are people. If ASUS lined my pockets, my employees pockets, gave me all the equipment for content I'd be singing there praises until I absolutely couldn't anymore because me, and my family need health insurance, and my employees special needs son is in an expensive school program (just random off the top examples.)
It's a business.
@JjJetplan That's a fair point now that you have put it that way. In this economy and state of the world it is understandable.
I hope everyone gets to express their stories and enough noise is made so that Asus starts treating content creators and customers with respect, because this is just embarassing.
Asus is my favorite brand. I like their boards and UEFI interface, and I'm most familiar with their settings. The last asus mobo I bought was in 2020. I did have to RMA 6 mon later, and to be honest I don't know if I would buy again considering all the bad press in the last year.
Same issue here in Singapore, some distributors send it to some random factory then do "repairs" and send it back to you, sometimes I can see food stains on the GPU.
I also had to RMA my Z790 ProArt, and Asus needed 2 months to fix it, trying it's best not to fix it saying first the cpu socket was damaged, then that the damage is actually something else unfixable, then that it was water damage... also no advanced RMA for me it looks like.
Lucky me i bought it from an official ASUS store, and they helped me mediate. So if you also received a motherboard with a burned PCIE slot, that's mine. EU
RMA no5 has had a hot air gun run over it, when you hold it up to the light you can see discolouration.
I had similar experience, never going to buy Asus product ever. Never.
This is why Jayztwocents fired Asus from being his Sponsor.
@Technotice you didnt see it but at @36:00 in the video the mobo support box corner is ripped so that is definitley not a new sample !!! what a fail on Asus part !!!
Those motherboards are not used, according to Asus are "pre-tested by quality control department" hahaahahahahaaha
It's extremely unlikely that's the case, considering how each motherboard had different defects. Either way, if the damage is actually caused by QC, they need better QC.
The weird USB freezing after Windows boots issue I saw on my Asus B450 board as well, after switching it from a SATA boot drive to NVMe. It confused the heck out of me as well. I know it wasn't a board issue because the board has been in use for many years now and the same USB ports have always worked; even right before I switched over to the NVMe drive I was using it with the mouse and keyboard to do the backup and imaging of the drive.
I managed to fix it by unplugging the mouse keyboard and plugging them into the USB 2.0 ports and restarting. And then it will freeze again, but right after it freezes, unplug and plug into different USB ports. It unfroze at that point. Then I unplugged and plugged back into the ports that WERE freezing earlier - no more freezing.
For those wondering - this is my HTPC, not my main gaming rig; hence the B450 choice.
we should boycott asus
Did you check if cpu is going bad, as it can be intel unstablilty issue 🤨🧐
Ok ,lesson learned, don't buy from asus got.
i learned that lesson a long long time ago.
Back in 2011 I bought my first laptop for college and it was an ASUS N53 that had a dedicated NVIDIA video card. One day the thing stopped working so I went to the RMA service here in Argentina and they told me that the graphics card was dead and that needed a full motherboard replacement as is soldered, and that the warranty would not cover it because the screen had a scratch, not a crack, not a display issue, a scratch. I argued that the scratch had no relation with the dead motherboard, and they told me that it didn't matter, that any "physical damage" would void the warranty. That being said, as I needed it for college I told them that I would pay for the motherboard replacement to which they told me that they could not do it as they had import issues and that as the laptop was not on warranty anymore they were not obbligated to give me a new one. So I left from there with a dead, unreparable laptop. It was an awful experience specially because the economy in my country is really bad and I had to wait 10 years to be able to purchase a laptop with a dedicated GPU again.
Asus, is fudging up
It's happening here in the USA as well. I got an ASRock B650E PG Riptide Wifi marked as new covered in thermal paste and fingerprints as well as bent pins in several places on the board. I returned it and ordered another one from Newegg instead of the Amazon Asus direct store front. Also when I got the first board from Amazon it already had a return sticker on it from already being returned.
So you had the motherboard sent back four times and got broken ones and then you went out and purchased another one from Amazon. I guess you didn’t learn your lesson.
uh oh, i bought the proart board on your recommendation for my first build. should i get a different one?
aint no way this is real
🙈🤯🤯
I wanted to build my new PC on Proart components. Do you still recommend it?
Im unsubscribing if you make any video with featuring Asus products
That's an Excellent idea 👍
I guess you'll have to unsubscribe :(
My job is to cover products that people are purchasing and help them, and NOT covering a product is not actually helping people. What helps people is giving them all the information they need to make the purchase. Hope this makes sense? :)
I think I might have to make a dedicated video 'why I'm still reviewing Asus products'
@@theTechNotice thing is Asus still makes great products and this isn't a new issue. I have always accepted that you take the risk on the future RMA with Asus but it's worth it as they make the best stuff. Please continue what you are doing and amazing videos.