Polaris is definitely a major improvement from United’s old Businesses Class and the longe in Newark looked beautiful! Too bad the seat’s a bit narrow and the communication from the cockpit was lacking.
My wife and I flew to Hong Kong on United Business out of Newark. Her first time ever in business class. She was wowed by the Polaris Lounge in Newark and then the comfort of business class continued it. Our aircraft also experienced a mechanical issue with the auto-brake system. Here the flight deck was excellent in letting us know what was going on. Our concern was the crew's time expiring on us. A frequent traveler on this route said when that happens they go to San Francisco and get a new crew which makes the flight longer in distance and time. Fortunately we were able to get airborne with 15 minutes to spare. Ground control was nice enough to let us cut the taxi line to the runway. We skipped about 15 or 20 planes to line up just behind a plane that had taxied on to the runway.
Thank you for giving us AMT’s respect and understanding . We’re hated by the company and passengers at times. When passengers sees us, they know something is wrong and wouldn’t be there if there wasn’t. So the eyes we get are cold and never welcoming. We will never get a thank you from passengers unlike crews. To management they see us as necessity evil. we don’t make them money, we cost them money. Since we need parts, our income is not expensive but not cheap(100k~150k/year), we do cause delays or even take it out of service at times and we don’t get pushed around by them to pencil whip it(look the other way and trust me every AMT will tell you they have at least once where a boss will pressure you into it since all they care about is on time departure) But it’s all because we actually care about our job and safety. At end of day, our name is signed before every flight to release the MRD. ( Maintenance release document ) it’s basically giving our blessing that everything is within FAA regulation and is air worthy. If plane goes down and is deemed maintenance issue we will go down too and to prison. Not to mention the guilt we will feel. Sorry kinda went wild here. Didn’t mean to vent but I’m glad you gave us AMT’s a shout-out. Thank you and fly safe.
Happened to me dude, flying from Calgary to Chicago 5 years ago, on the aircraft then an hour later off it again nobody told us what was going on and 4 hours later we got back in the aircraft for Chicago, but nobody from United told us a thing..... keep up the awesome work
@cindi brady 1) Delta is not losing money, or customers. 2) Unions need to be busted. 3) Delta is not the laughing stock of the industry (American is). 4) Employing union labor does not make a safe airline. Oh, I get it now: you were the union representative for the defunct Northwest Airlines.
United Polaris is definitely one of my favorite business classes. I'm doing LAX to EWR on a 787-10 next week and interested to see how the service will be during COVID.
I found you're tolerance to say things just happens very fair, you weren't extremely quick to blame & judged the situation fairly because unforeseen things do happen. Subbed!
I had a 4 hour delay on United leaving from Hong Kong to SFO. In economy they offered 7000 miles or $150 e-certificate. The United Club in HK is really great and even has a shower. So made the extra wait worth it.
Once upon a time I was flying Northwest between Detroit and Tokyo, and we took a major delay. In that case the captain informed us they were getting a warning from the brake warning light, and that they would first replace the light unit to see if that was the problem, and if that didn't fix things they would have to do a repair on the brakes, which obviously would have caused a major delay (I doubt NW had any spare 747s hanging out at DTW). I was pleased the crew kept us informed about the issue and didn't keep us in the dark. Turned out swapping out the warning-light module fixed the problem and we were off. The captain got approval to take the expensive true Great Circle Route across Russia to get some of the lost time back and beat the curfew at Narita, so flying over Russia was taken off of my bucket list hehe. A little communication about a delay (and a continuation of the PDBs) can make up for even a rather long one. And yeah, I was pleased we weren't flying with a potential problem with the brakes. I wanna be able to stop after landing!
I’ll be flying this exact route in 2 weeks exact in Business! Can’t wait to watch this video and continue to hype myself up for my upcoming vacation!!!! Thanks so much for this video, I’m sure it’ll be awesome!
Not only would I rather them take my plane out of service, I also would refuse to fly on that plane. I would be the passengers who would’ve given up. 😂
@@Kidlaw77 if they get it legitimately repaired and the mechanic signed it off with his signature then I'll fly on it. A mechanic's signature is worth it's weight in gold.
AmateurAirsofter unfortunately a lot of mechanics are pressured not to do that, especially on budget airlines... stay away from Avianca when flying to South America
How on earth do you leave your passengers sitting for 90 minutes with no info? Personally I’ll make a PA to my passengers if we’re gonna be sitting more than about 5 minutes, or have my FO do it if I’m busy talking to maintenance or dispatch. All that said, thank you for being so patient and understanding that sometimes stuff just happens. I know the crew appreciates it
Delays are so frustrating. Thanks for a great video. As always it’s so informative. The flight crew gets a special shout out! They don’t get paid during delays. Only when the pushback begins. I mean the real pushback.
I was supposed to fly on the 787-10 from EWR-FRA, but my flight was canceled so they rebooked me on EWR-BCN-FRA. It was an amazing service department and amazing seat! It is an amazing seat!
Well I'm very glad you did acknowledge safety first as much as delays can be upsetting. In saying that you are right that the pilots should give updates to the passengers even though it looks like the flight attendant did it on their behalf. I also noticed that when the flight attendant was making the disembark of the plane announcement he never apologized. But glad you finally made it and the 787-10 is a very nice aircraft. An apology goes a long way sometimes and it was nice to see them offer you something as compensation without having to ask so great job there.
We took this much anticipated aircraft to Dublin mid-September. I purposely scheduled 5 hours in EWR to enjoy the Polaris Lounge. It was worth every minute. We even took showers about 2 hour prior to departure in their Spa which I don’t recall you mentioning. The showers were wonderful and the full bathroom/shower room, with its heated floor, was a superb experience. We are, I believe, a bit larger than you and felt that we were almost squeezing into the aircraft suite. We had row five (the two center seats) so that our seats were side-by-side with an electric controlled divider between. Our seats were farther from the aisle and were very private. However, we felt very constrained when trying to roll over while laying down. As you mentioned, the crew were wonderful as was the dinner. I was too full for breakfast. Your review of the seats was spot on as we felt the same as you. Because the seats are far enough apart, it seemed as each seat had its own overhead bin. And, there are bins over the center seats as well. I should have stuffed the piled high seat of bedding in that overhead bin rather than trying to stuff it into the footwell.
I feel like the $175 is Uniteds go to. Our flight was delayed 9 hours. It was a flight from Chicago to Milwaukee which is less than 100 miles apart. We ended up renting a car to get home 😆
Another great video Jeb. Telling passengers what is happening is so important when you have a delay whether is be weather or a mechanical problem. The only time I remember having a major mechanical problem delaying a flight was from Long Beach to Salt Lake City on a Delta/Skywest CRJ200. The was an apparent electrical problem that delayed us for an hour but the pilot kept us up to date on what was happening. It was also nice when we got to Salt Lake City the FA's asked that everyone let those passengers with tight connections get off first (it was about 10pm so many of the last flights off the would be leaving), although sadly many ignored this request.
Yesterday i went on flagship first a321 t it was so fun but it was delayed because of the mechanical issues they had yesterday but still really good experience i got good sleep on the bed too
Great idea, but when you are sleeping and they ask to deplane? United will drag u buy ur ears off.... You will wake up wondering if it was the booze or United's physical abuse that had given you the hangover 🤣
@Ellen Jones I'm standing up against violence where blood is drawn. And I am sick. Um point the finger back at you! Wow. You an insensitive troll that condones violence. That is SICK?! Like WTF am I living in the evil American twilight zone? Let's test your honest now too... Do you work for United... If a close loved one, of yours, was physically abused to get off a plane to the point where blood is pouring... Would you still condone this?
It’s illegal to board an aircraft even with the appearance of intoxication. If you board the aircraft intoxicated, you risk denied boarding or pulled off the aircraft. It’s an FAR/FAA/ federal regulation, not an airline or police one either.
@@Tree-ot2dh oh my word he just joking but if he wasn't he would get hammered on the plane with booze supplied by airline ffs... Something lighthearted now commented on a by a know it all that has no sense of humour. WHAT IS WRONG WITH SOME AMERICANs FFS
Wow Jeb, when I grow up I want to be just like you! Five hour delay...you remained calm...I that's the zen attitude! 👍No communications that's what gets me. I think the airline should have offered more. Thanks for your wonderful videos!
That's unacceptable. I don't work for United, one of its competitors and I would like to apologize for your delay. Hope you were able to enjoy the most from your stay.
It's happened to me when I was flying too. I found it best to tell one of the cabin crew that I have a connecting flight situation on arrival and would like an update on what's going on so I could adjust my own arrival arrangements.
Hey Jeb....Great coverage on Thanksgiving Day Eve from Newark. I could not believe you were also filming UA 583 787 taxiing early in the video departing for San Francisco. I was aboard that 787.10 with my son(who only wants to fly the best aircraft). To our benefit....this flight deck allowed both of us to visit the cockpit, take photos , and ask all we wanted. Sorry you had a sad flight....next time take a trancont to SFO!
I was meant to fly the 787 on Tuesday- until had an embarrassing panic attack at the gate and couldn’t go ahead. 😢 United handled it like champs and helped out massively and even let us rebook at no cost! But I just not up to it and they’re so understanding and even sent an email saying they’ll refund our fare so I can focus on getting better. When I am up to it again I would definitely book with them again! They’ve really upped their game!
If the flight deck didn’t communicate with you guys about what’s going on during a 90 minute wait time before returning to the gate, most likely the pilots didn’t communicate with the inflight crew either. These days US carriers are so divided and it’s sad
@Paul Avalon I got to say the real problem is the passenger some times. We need to got patient and be thankful from all the things, and people today are evil.
Jeb -- Great as always and sorry about your delay and I agree with your opinion that United was a bit stingy on making amends. I'm a Delta Platinum and on a recent flight in first class from CUN to DTW, we had the worst cabin crew ever on Delta. After sending factual "here's how it went" feedback to Delta, asking for nothing, both my wife and I had 14,500 Skymiles credited to our accounts in two days. In previous videos you've mentioned that Delta's customer service puts it at the top of domestic carriers, and this gesture reinforces that view for us. I had one regret in watching your video, however: the EWR lounge used to be Continental's and is great ... just wish it was still part of Skyteam. Cheers!
I’m with you, Jeb. Even if the flight is not delayed, I like communication from the flight deck. At least give us some information about the flight! Love your videos!
I've enjoyed watching many of the videos on this channel, Jeb. Like me, you are a true "avgeek". I do have one criticism though, as service is an integral of your "Jeb Score", it would be nice to actually see members of the cabin crew performing their duties, greeting passengers as they board, performing food & beverage service in flight, making up passenger's sleeping quarters on overnight flights, and saying good bye to passengers upon arrival at their destination. You usually are very complementary of the flight attendants you've encountered. It would be nice to see a sample of your interaction with them.
Not that this video was a great testament to that, but I find that United is actually generally excellent when it comes to handling delays and disruptions. Their app makes it very easy to rebook yourself if your flight is cancelled, even out of or into a different nearby airport. They also tend to communicate very well, as you said. They also were really great with their handling of a delay on MY end once- I ended up getting stuck in a traffic jam going to EWR that was so bad that I missed my very first (and, to date, only) flight. They re-accommodated me without any hassle whatsoever, and they gave me a confirmed seat (I was expecting standby)- the whole experience really couldn't have been any easier on United's part. It also helps that I was flying a trunk route, EWR-IAH, so I was able to get a flight that really didn't disrupt my trip very much.
I had a similar experience on a flight from Newark to Mumbai. We were able to board, but were delayed on the ground for about 3 hours. We got a few updates sporadically but as usual, no concrete details. Fun fact, that was my first experience in Business Class and I especially remember those Thai noodles! Definitely a favorite!
I fly on Delta, United, and southwest only and when I flew to LAX from salt lake we had a 6 hour delay due to weather and we had an additional hour delay due to a mechanic issue and united gave us a voucher for our next flight.
I had an odd numbered seat like that on a 767-300er. It was awesome, but the button seat controls did not work. Only the round full chair moving controls worked. Also every time I fly United, I get the Thai chicken curry if I can. So good.
JB - Thanks for highlighting a major problem with modern day travel.!! One of my BIGGEST PET PEEVES with flying - 'NO or LITTLE COMMUNICATION' to the passengers about delays / cancellations. Some airlines do a better job than others and some ground / flight crews do a better job than others but there is no excuse for not telling passengers what is going on. It is something that is SO SIMPLE to do but for whatever reason, some airlines / ground/flight crews have trouble with it. To Airlines and Ground / Flight Crews: Pick up that handset and communicate / inform your passengers on a continuing basis of what is happening. No IF's, No AND's or BUT's. Just do it. It takes a slight edge off what is already a stressful situation.
As a flight attendant from another mainline airline....FYI- when you don’t hear anything from the cockpit crew during a delay like this, a cockpit is usually going through a checklist to get the maintenance issue resolved. On the newer aircraft, such as the 787, it’s all electric and a series of complicated reboots through the long checklists with calls with maintenance at headquarters. I don’t excuse the pilots from not giving updates on the situation. I do however realize that the maintenance checklist, possibly thinking it’s resolved at points, then not resolving, ATC and many others, play as factors into those 90 minutes. There should have been an update every 20 minutes, by the pilots or crew once it was realized a maintenance issue was found. As always, an apology to the passengers and appreciation of their patience is very warranted, after departure and before landing.
My AMS - ATL flight on KLM was canceled due to some mechanical failures back in 2018 even before check in. The KLM crew arranged us two seats on a Delta flight which connected us through DTW to ATL. In the end we arrived 1h(!) earlier at our destination. Great work KLM! The best thing still comes, my GF en I both received €800(!) airline discount on our next flight each.
Jeb, When you have delays, a lack of communication, and then a de-boarding request with extensive delays for a safety issues, I would rate the compensation United offered as very inadequate. I personally am still smarting after a lost luggage issue with United while coming back from Thailand two years ago. My mother’s ashes were in my lost luggage.
I got delayed by southwest on a flight from ABQ to LAX. Staff were phenomenal our delay was because of a fuel shortage in LA (no planes could get out of gates) crew brought the drink cart out. Gave us snacks and we eventually got on our way!
I was flying with Alaska from LAX back to SEA on a school trip and there was about an 11 hour delay, since we got to the airport early that day and the flight I was on didn't leave until 8 at night. The aircraft that was supposed to be used for the flight broke down so they had to take it out of service. There was a lot of back and forth conversation between the airline's ticketing department and the chaperones to try to figure out flights for us ranging from flights on a different airline to getting a different plane with Alaska to take us to Seattle. Eventually, the chaperones and us were all split into 5 groups to take flights back that day and the next day. One group went to Long Beach and took a Jet Blue flight back to Seattle. My group went to Orange County and took a Red Eye on Alaska back to Seattle. The other three groups stayed at a hotel near the airport and got flights back the next day. We did get traveling discount vouchers for future flights with Alaska and during the time at LAX and Orange County we got food vouchers from Alaska as well which was nice.
As always, a great review. I have elite status with an Asian Star Alliance carrier. This past year I have taken three LAX/SFO to Europe flights on United and your review of the cabin crew was spot on. They were excellent on each flight. I agree, the compensation offered to you was too low.
Jeb, let’s put it this way, you were lucky to get anything lol! I was on a Delta domestic economy flight and we had a 4 hour maintenance delay and a 10 dollar food voucher was all I got.
Absolutely awesome video. Thank you for the shoutout. I love your reports. You have a style to your reporting which is so capitaving. I am 6'4" so probably the seats might get a tad tight but would definitely try UA out. Sadly they "only" fly their 757s from the States to my now-hometown Edinburgh. Hope the festive season is good to you. Richard
I had the same thing once on United, had to cancel entire flight. It first got delayed by 30 minutes, then we boarded and waited another 30 minutes in aircraft. Eventually the plane was routed back to the airport and flight was cancelled. It was re-scheduled for the next day. I got a voucher for the hotel and 100$ for food (only re-reimbursable at airport) was enough to buy few bags of potato chips water and other basic stuff.
Jeb that’s really interesting about the pilots, as I too found they usually “over communicate” at UA. In fact, my last 787-10 flight was BRU-EWR and the pilot personally greeted every one of us sitting in Polaris and asked us if we had any questions about the flight. Sure, there was no delay, but last time I was delayed on UA (on a 739), again the pilot came out to the F cabin after making an announcement, and spoke to each of us in F individually about the delay and if we had any concerns he could appease. I’m incredibly loyal to UA these day’s and only ever have flawless experiences with the new Polaris product, so it’s a shame to hear yours wasn’t up to par. Hope it was just a one off! Ben
I do agree, as a cabin crew member it sucks when the flight deck does not communicate with us let alone the passengers. We’re in the hospitality industry and our customers should be informed at all time. 90 minute delay in the tarmac with no communication is just awful!
haha the eye roll with the windows! yes! I'm undecided about the proportions of the 787-10. It possibly seems a little too long and I still reckon the the 787-9 is best looker. Still, I'm yet to fly one :(
Don’t know how the day has an affect on the crew’s failure to communicate. That’s like saying “their silence is unacceptable, especially since it was a Tuesday!” Lol
We'll be flying United 777 Polaris to Buenos Aires next week. We're looking forward to it. No Polaris lounge in Denver yet, but we're looking forward to the Polaris lounge in Houston. Too bad it's not a 787.
Delays are disconcerting, especially if a mechanic issue is suspected, and the lack of communication was unacceptable. Considering the cost of a business class seat, $175 is inadequate. At least you didn't have to spend the whole delay on the plane. Years ago I sat in the plane on the ground in Boston for five hours for a KLM flight to Amsterdam with flight attendants that didn't even want to provide water. Once we were finally in the air, the FAs quickly served the dinner and then disappeared for the entire flight! Trash accumulated in the aisle and we had to raid the galley ourselves to get something to drink. Back then there was no compensation for the inconvenience.
I love how he understands problems happen and that it’s not the airline’s fault. Love the vids Jeb!
Thank you for giving a shoutout to aircraft mechanics!! 🙏
Polaris is definitely a major improvement from United’s old Businesses Class and the longe in Newark looked beautiful! Too bad the seat’s a bit narrow and the communication from the cockpit was lacking.
Too bad it's way out in Joizey.
@chrisnyc1 Concourse F and E are decent though
My wife and I flew to Hong Kong on United Business out of Newark. Her first time ever in business class. She was wowed by the Polaris Lounge in Newark and then the comfort of business class continued it. Our aircraft also experienced a mechanical issue with the auto-brake system. Here the flight deck was excellent in letting us know what was going on. Our concern was the crew's time expiring on us. A frequent traveler on this route said when that happens they go to San Francisco and get a new crew which makes the flight longer in distance and time. Fortunately we were able to get airborne with 15 minutes to spare. Ground control was nice enough to let us cut the taxi line to the runway. We skipped about 15 or 20 planes to line up just behind a plane that had taxied on to the runway.
Hats off to you for smiling after that delay. And yes, aircraft mechanics dont get enough love.
B787-10: Sits there
B737: Rolls on by... ‘Hello!’
sean_sg _ig B737: Hello! You look like my brother, 737 MAX. Maybe you should meet him sometime.
the size difference is immense when they are side by side.
Thank you for giving us AMT’s respect and understanding .
We’re hated by the company and passengers at times. When passengers sees us, they know something is wrong and wouldn’t be there if there wasn’t. So the eyes we get are cold and never welcoming. We will never get a thank you from passengers unlike crews.
To management they see us as necessity evil. we don’t make them money, we cost them money. Since we need parts, our income is not expensive but not cheap(100k~150k/year), we do cause delays or even take it out of service at times and we don’t get pushed around by them to pencil whip it(look the other way and trust me every AMT will tell you they have at least once where a boss will pressure you into it since all they care about is on time departure)
But it’s all because we actually care about our job and safety. At end of day, our name is signed before every flight to release the MRD. ( Maintenance release document ) it’s basically giving our blessing that everything is within FAA regulation and is air worthy. If plane goes down and is deemed maintenance issue we will go down too and to prison. Not to mention the guilt we will feel.
Sorry kinda went wild here. Didn’t mean to vent but I’m glad you gave us AMT’s a shout-out. Thank you and fly safe.
We don't fly without you! Thanks for keeping us safe.
I’m grateful for your service. Thank you!❤️🙏
Happened to me dude, flying from Calgary to Chicago 5 years ago, on the aircraft then an hour later off it again nobody told us what was going on and 4 hours later we got back in the aircraft for Chicago, but nobody from United told us a thing..... keep up the awesome work
@cindi brady 1) Delta is not losing money, or customers. 2) Unions need to be busted. 3) Delta is not the laughing stock of the industry (American is). 4) Employing union labor does not make a safe airline. Oh, I get it now: you were the union representative for the defunct Northwest Airlines.
1:53 Calling Suzanne the “creative director” made me burst out laughing. Thank you for these reviews Jeb!
“So you’re saying there’s a chance!” I love this channel even more.
United Polaris is definitely one of my favorite business classes. I'm doing LAX to EWR on a 787-10 next week and interested to see how the service will be during COVID.
Thanks for the special mention on the mechanics, we appreciate that!
excellent trip report! I love UA's 787 aircrafts, the cabin is modern and beautiful.
I wish we had more passengers like you, Jeb! Love your videos!!
Nice video. It has reminded me why I haven't flown with United in over 13 years.
I found you're tolerance to say things just happens very fair, you weren't extremely quick to blame & judged the situation fairly because unforeseen things do happen. Subbed!
I had a 4 hour delay on United leaving from Hong Kong to SFO. In economy they offered 7000 miles or $150 e-certificate.
The United Club in HK is really great and even has a shower. So made the extra wait worth it.
Me watching reviews on seats I’ll
never be able to afford
Delayed vs Accident, I absolutely the former is better than the latter.
Once upon a time I was flying Northwest between Detroit and Tokyo, and we took a major delay. In that case the captain informed us they were getting a warning from the brake warning light, and that they would first replace the light unit to see if that was the problem, and if that didn't fix things they would have to do a repair on the brakes, which obviously would have caused a major delay (I doubt NW had any spare 747s hanging out at DTW). I was pleased the crew kept us informed about the issue and didn't keep us in the dark. Turned out swapping out the warning-light module fixed the problem and we were off. The captain got approval to take the expensive true Great Circle Route across Russia to get some of the lost time back and beat the curfew at Narita, so flying over Russia was taken off of my bucket list hehe.
A little communication about a delay (and a continuation of the PDBs) can make up for even a rather long one. And yeah, I was pleased we weren't flying with a potential problem with the brakes. I wanna be able to stop after landing!
I’ll be flying this exact route in 2 weeks exact in Business! Can’t wait to watch this video and continue to hype myself up for my upcoming vacation!!!! Thanks so much for this video, I’m sure it’ll be awesome!
Try to switch your flight to Lufthansa. You will actually get decent food and service worthy of a $3000.00 airfare.
Paul Bielen I actually booked it all through Lufthansa ironically, I’ll definitely keep this in mind for my next trip!
I'd rather have a mechanic take my plane out of service vs flying in an unsafe aircraft.
Unfortunately a lot of people won’t see it like you.
Not only would I rather them take my plane out of service, I also would refuse to fly on that plane. I would be the passengers who would’ve given up. 😂
@@Kidlaw77 if they get it legitimately repaired and the mechanic signed it off with his signature then I'll fly on it. A mechanic's signature is worth it's weight in gold.
AmateurAirsofter unfortunately a lot of mechanics are pressured not to do that, especially on budget airlines... stay away from Avianca when flying to South America
I’d rather the crew say something about a delay than sit around for 90 minutes any news.
I wish I could go on all the trips as Jeb!
It's possible if you have the money to do so.
How on earth do you leave your passengers sitting for 90 minutes with no info? Personally I’ll make a PA to my passengers if we’re gonna be sitting more than about 5 minutes, or have my FO do it if I’m busy talking to maintenance or dispatch. All that said, thank you for being so patient and understanding that sometimes stuff just happens. I know the crew appreciates it
A pilot on his off time, watching videos about work?? The kind of pilot I want flying me. Courage courage.
Delays are so frustrating. Thanks for a great video. As always it’s so informative. The flight crew gets a special shout out! They don’t get paid during delays. Only when the pushback begins. I mean the real pushback.
If we leave the gate and return we do get paid for that time as we are operating the aircraft. At least at my airline...
I was supposed to fly on the 787-10 from EWR-FRA, but my flight was canceled so they rebooked me on EWR-BCN-FRA. It was an amazing service department and amazing seat! It is an amazing seat!
Well I'm very glad you did acknowledge safety first as much as delays can be upsetting. In saying that you are right that the pilots should give updates to the passengers even though it looks like the flight attendant did it on their behalf. I also noticed that when the flight attendant was making the disembark of the plane announcement he never apologized. But glad you finally made it and the 787-10 is a very nice aircraft. An apology goes a long way sometimes and it was nice to see them offer you something as compensation without having to ask so great job there.
Jeb, United Channel 9. You would’ve learned more about the situation through the tower chatter
Channel 9 doesn't have GND freqs, iirc.
9:39
I know right! I love how private that seat is. You are lucky to get such a private seat!
We took this much anticipated aircraft to Dublin mid-September. I purposely scheduled 5 hours in EWR to enjoy the Polaris Lounge. It was worth every minute. We even took showers about 2 hour prior to departure in their Spa which I don’t recall you mentioning. The showers were wonderful and the full bathroom/shower room, with its heated floor, was a superb experience. We are, I believe, a bit larger than you and felt that we were almost squeezing into the aircraft suite. We had row five (the two center seats) so that our seats were side-by-side with an electric controlled divider between. Our seats were farther from the aisle and were very private. However, we felt very constrained when trying to roll over while laying down. As you mentioned, the crew were wonderful as was the dinner. I was too full for breakfast. Your review of the seats was spot on as we felt the same as you. Because the seats are far enough apart, it seemed as each seat had its own overhead bin. And, there are bins over the center seats as well. I should have stuffed the piled high seat of bedding in that overhead bin rather than trying to stuff it into the footwell.
I feel like the $175 is Uniteds go to. Our flight was delayed 9 hours. It was a flight from Chicago to Milwaukee which is less than 100 miles apart. We ended up renting a car to get home 😆
Another great video Jeb. Telling passengers what is happening is so important when you have a delay whether is be weather or a mechanical problem. The only time I remember having a major mechanical problem delaying a flight was from Long Beach to Salt Lake City on a Delta/Skywest CRJ200. The was an apparent electrical problem that delayed us for an hour but the pilot kept us up to date on what was happening. It was also nice when we got to Salt Lake City the FA's asked that everyone let those passengers with tight connections get off first (it was about 10pm so many of the last flights off the would be leaving), although sadly many ignored this request.
All of the best channels have intelligent creative directors! They are the mechanics of trip reports.
Yesterday i went on flagship first a321 t it was so fun but it was delayed because of the mechanical issues they had yesterday but still really good experience i got good sleep on the bed too
I would have got hammered and slept thru all the nonsense
Frank Castle haha same!
Great idea, but when you are sleeping and they ask to deplane? United will drag u buy ur ears off.... You will wake up wondering if it was the booze or United's physical abuse that had given you the hangover 🤣
@Ellen Jones I'm standing up against violence where blood is drawn. And I am sick. Um point the finger back at you! Wow. You an insensitive troll that condones violence. That is SICK?! Like WTF am I living in the evil American twilight zone? Let's test your honest now too... Do you work for United... If a close loved one, of yours, was physically abused to get off a plane to the point where blood is pouring... Would you still condone this?
It’s illegal to board an aircraft even with the appearance of intoxication. If you board the aircraft intoxicated, you risk denied boarding or pulled off the aircraft. It’s an FAR/FAA/ federal regulation, not an airline or police one either.
@@Tree-ot2dh oh my word he just joking but if he wasn't he would get hammered on the plane with booze supplied by airline ffs... Something lighthearted now commented on a by a know it all that has no sense of humour. WHAT IS WRONG WITH SOME AMERICANs FFS
Wow Jeb, when I grow up I want to be just like you! Five hour delay...you remained calm...I that's the zen attitude! 👍No communications that's what gets me. I think the airline should have offered more. Thanks for your wonderful videos!
Those engines are built in Durham. Have you ever been to the GE facility in Durham?
@@GreenerGrass Bucket list entry.....MADE!!! ;)
That's unacceptable. I don't work for United, one of its competitors and I would like to apologize for your delay. Hope you were able to enjoy the most from your stay.
Man watching ur videos, I can’t wait to get on a first class Polaris
Newark/United has the worst sitting on tarmac delays. I’ve been there. I felt for you in this one.
Your attitude is just so positive! Love your vids!
"Let's board this bird."
-Jeb Brooks 2019
I like that Polaris lounge. Very awesome!! Thanks for video Jeb.
It's happened to me when I was flying too. I found it best to tell one of the cabin crew that I have a connecting flight situation on arrival and would like an update on what's going on so I could adjust my own arrival arrangements.
Hey Jeb....Great coverage on Thanksgiving Day Eve from Newark. I could not believe you were also filming UA 583 787 taxiing early in the video departing for San Francisco. I was aboard that 787.10 with my son(who only wants to fly the best aircraft). To our benefit....this flight deck allowed both of us to visit the cockpit, take photos , and ask all we wanted. Sorry you had a sad flight....next time take a trancont to SFO!
I was meant to fly the 787 on Tuesday- until had an embarrassing panic attack at the gate and couldn’t go ahead. 😢 United handled it like champs and helped out massively and even let us rebook at no cost! But I just not up to it and they’re so understanding and even sent an email saying they’ll refund our fare so I can focus on getting better. When I am up to it again I would definitely book with them again! They’ve really upped their game!
If the flight deck didn’t communicate with you guys about what’s going on during a 90 minute wait time before returning to the gate, most likely the pilots didn’t communicate with the inflight crew either. These days US carriers are so divided and it’s sad
Not just US crew, as an airline employee from elsewhere let me tell you it's common worldwide Tech crew, Cabin Crew, Ground Crew and Maintenance.
Not delta...
Bad for CRM.
@Paul Avalon I got to say the real problem is the passenger some times. We need to got patient and be thankful from all the things, and people today are evil.
Thank you for your positive and realistic review of our service! THANK YOU!
on a flight from Tokyo Narita to Gold Coast Australia, we pushed back, then waited over 1 whole angry birds movies until takeoff.
Jeb -- Great as always and sorry about your delay and I agree with your opinion that United was a bit stingy on making amends. I'm a Delta Platinum and on a recent flight in first class from CUN to DTW, we had the worst cabin crew ever on Delta. After sending factual "here's how it went" feedback to Delta, asking for nothing, both my wife and I had 14,500 Skymiles credited to our accounts in two days. In previous videos you've mentioned that Delta's customer service puts it at the top of domestic carriers, and this gesture reinforces that view for us. I had one regret in watching your video, however: the EWR lounge used to be Continental's and is great ... just wish it was still part of Skyteam. Cheers!
seeing the 737 next to the 787-10 really puts into perspective how massive that plane is
I’m with you, Jeb. Even if the flight is not delayed, I like communication from the flight deck. At least give us some information about the flight! Love your videos!
That sounds great to me. Wow!!! And you took the flight ✈️ that was just for a lay over? SWEEEEET
I've enjoyed watching many of the videos on this channel, Jeb. Like me, you are a true "avgeek". I do have one criticism though, as service is an integral of your "Jeb Score", it would be nice to actually see members of the cabin crew performing their duties, greeting passengers as they board, performing food & beverage service in flight, making up passenger's sleeping quarters on overnight flights, and saying good bye to passengers upon arrival at their destination. You usually are very complementary of the flight attendants you've encountered. It would be nice to see a sample of your interaction with them.
12:20 - yes, 175 USD in low. Especially when compared to the sum a european carrier would have to pay you.
What a coincidence ! I think you were there on Sunday (super busy day). I was in EWR flying to LAX on the 787-10 as well. How cool
Not that this video was a great testament to that, but I find that United is actually generally excellent when it comes to handling delays and disruptions. Their app makes it very easy to rebook yourself if your flight is cancelled, even out of or into a different nearby airport. They also tend to communicate very well, as you said. They also were really great with their handling of a delay on MY end once- I ended up getting stuck in a traffic jam going to EWR that was so bad that I missed my very first (and, to date, only) flight. They re-accommodated me without any hassle whatsoever, and they gave me a confirmed seat (I was expecting standby)- the whole experience really couldn't have been any easier on United's part. It also helps that I was flying a trunk route, EWR-IAH, so I was able to get a flight that really didn't disrupt my trip very much.
I had a similar experience on a flight from Newark to Mumbai. We were able to board, but were delayed on the ground for about 3 hours. We got a few updates sporadically but as usual, no concrete details.
Fun fact, that was my first experience in Business Class and I especially remember those Thai noodles! Definitely a favorite!
I fly on Delta, United, and southwest only and when I flew to LAX from salt lake we had a 6 hour delay due to weather and we had an additional hour delay due to a mechanic issue and united gave us a voucher for our next flight.
I had an odd numbered seat like that on a 767-300er. It was awesome, but the button seat controls did not work. Only the round full chair moving controls worked. Also every time I fly United, I get the Thai chicken curry if I can. So good.
JB - Thanks for highlighting a major problem with modern day travel.!! One of my BIGGEST PET PEEVES with flying - 'NO or LITTLE COMMUNICATION' to the passengers about delays / cancellations. Some airlines do a better job than others and some ground / flight crews do a better job than others but there is no excuse for not telling passengers what is going on. It is something that is SO SIMPLE to do but for whatever reason, some airlines / ground/flight crews have trouble with it.
To Airlines and Ground / Flight Crews: Pick up that handset and communicate / inform your passengers on a continuing basis of what is happening. No IF's, No AND's or BUT's. Just do it. It takes a slight edge off what is already a stressful situation.
As a flight attendant from another mainline airline....FYI- when you don’t hear anything from the cockpit crew during a delay like this, a cockpit is usually going through a checklist to get the maintenance issue resolved. On the newer aircraft, such as the 787, it’s all electric and a series of complicated reboots through the long checklists with calls with maintenance at headquarters.
I don’t excuse the pilots from not giving updates on the situation. I do however realize that the maintenance checklist, possibly thinking it’s resolved at points, then not resolving, ATC and many others, play as factors into those 90 minutes. There should have been an update every 20 minutes, by the pilots or crew once it was realized a maintenance issue was found.
As always, an apology to the passengers and appreciation of their patience is very warranted, after departure and before landing.
you were lucky to get this offered, and it was nice that they offered this.
the a350-1000 is the plane at the top of my bucket list!
Excited because I fly this Friday to London! Thanks Jeb for the great videos!
I take the 8000 plus miles... great work Jeb on this trip thanks for sharing
Good job Jeb! I always love your videos and keep it up!
My AMS - ATL flight on KLM was canceled due to some mechanical failures back in 2018 even before check in. The KLM crew arranged us two seats on a Delta flight which connected us through DTW to ATL. In the end we arrived 1h(!) earlier at our destination. Great work KLM! The best thing still comes, my GF en I both received €800(!) airline discount on our next flight each.
That United b787-10 livery is amazing
Jeb, When you have delays, a lack of communication, and then a de-boarding request with extensive delays for a safety issues, I would rate the compensation United offered as very inadequate. I personally am still smarting after a lost luggage issue with United while coming back from Thailand two years ago. My mother’s ashes were in my lost luggage.
I got delayed by southwest on a flight from ABQ to LAX. Staff were phenomenal our delay was because of a fuel shortage in LA (no planes could get out of gates) crew brought the drink cart out. Gave us snacks and we eventually got on our way!
no hot meals available and French champagne they had Nothing impressive to offer OMG
I was flying with Alaska from LAX back to SEA on a school trip and there was about an 11 hour delay, since we got to the airport early that day and the flight I was on didn't leave until 8 at night. The aircraft that was supposed to be used for the flight broke down so they had to take it out of service. There was a lot of back and forth conversation between the airline's ticketing department and the chaperones to try to figure out flights for us ranging from flights on a different airline to getting a different plane with Alaska to take us to Seattle. Eventually, the chaperones and us were all split into 5 groups to take flights back that day and the next day. One group went to Long Beach and took a Jet Blue flight back to Seattle. My group went to Orange County and took a Red Eye on Alaska back to Seattle. The other three groups stayed at a hotel near the airport and got flights back the next day. We did get traveling discount vouchers for future flights with Alaska and during the time at LAX and Orange County we got food vouchers from Alaska as well which was nice.
As always, a great review. I have elite status with an Asian Star Alliance carrier. This past year I have taken three LAX/SFO to Europe flights on United and your review of the cabin crew was spot on. They were excellent on each flight. I agree, the compensation offered to you was too low.
i look forward to your upload every week and i’m so excited for this video!
Jeb, let’s put it this way, you were lucky to get anything lol! I was on a Delta domestic economy flight and we had a 4 hour maintenance delay and a 10 dollar food voucher was all I got.
Oooft that Calatrava travel time is fantastic
Absolutely awesome video. Thank you for the shoutout. I love your reports. You have a style to your reporting which is so capitaving. I am 6'4" so probably the seats might get a tad tight but would definitely try UA out. Sadly they "only" fly their 757s from the States to my now-hometown Edinburgh. Hope the festive season is good to you. Richard
Hi,the 787 is one of the airplanes that have so many technical issues,many airlines are choosing the Airbus 350 as an option.Great video!!
I had the same thing once on United, had to cancel entire flight. It first got delayed by 30 minutes, then we boarded and waited another 30 minutes in aircraft. Eventually the plane was routed back to the airport and flight was cancelled. It was re-scheduled for the next day. I got a voucher for the hotel and 100$ for food (only re-reimbursable at airport) was enough to buy few bags of potato chips water and other basic stuff.
Love 💘 😻 💜 💛 💚 the Boeing 787. Can't wait to fly on one of them one day.
Going to have to check out that 787-10 domestic flight, just did a 777-200 UA domestic flight. Was nice.
Nice. I supposed that the best one can expect from UNITED
The memory foam cooling gel pillow is the besttt. and omg they still have that thai spicy chicken soup? Probably the best meal on a plane.
Can’t wait!!!
Jeb that’s really interesting about the pilots, as I too found they usually “over communicate” at UA. In fact, my last 787-10 flight was BRU-EWR and the pilot personally greeted every one of us sitting in Polaris and asked us if we had any questions about the flight. Sure, there was no delay, but last time I was delayed on UA (on a 739), again the pilot came out to the F cabin after making an announcement, and spoke to each of us in F individually about the delay and if we had any concerns he could appease. I’m incredibly loyal to UA these day’s and only ever have flawless experiences with the new Polaris product, so it’s a shame to hear yours wasn’t up to par. Hope it was just a one off! Ben
I do agree, as a cabin crew member it sucks when the flight deck does not communicate with us let alone the passengers. We’re in the hospitality industry and our customers should be informed at all time. 90 minute delay in the tarmac with no communication is just awful!
That 787-10 is a beautiful bird!!
Great video, United is by far the best airline :)
Brilliant as always Jeb! When do we get to meet the Creative Director?
Fantastic video, Jeb!
Another excellent video, Jeb.
Jeb, I think you give the fairest & most sensible scores. 😊
Very nice review as always! Thanks for passing through NJ! =) I tried their B787-10 economy product transcontinental. Very comfortable ride!
haha the eye roll with the windows! yes! I'm undecided about the proportions of the 787-10. It possibly seems a little too long and I still reckon the the 787-9 is best looker. Still, I'm yet to fly one :(
When are you going to have a sweepstakes to win a trip with you to share in your experience for these wonderful business and First Class seats/suites?
Jason Sandler please!
The air crew silence is unacceptable! Especially, since it was Thanksgiving...
No surprise considering it was United
Don’t know how the day has an affect on the crew’s failure to communicate. That’s like saying “their silence is unacceptable, especially since it was a Tuesday!” Lol
Surprised nobody mentioned his Patek Phillipe
We'll be flying United 777 Polaris to Buenos Aires next week. We're looking forward to it. No Polaris lounge in Denver yet, but we're looking forward to the Polaris lounge in Houston. Too bad it's not a 787.
1:16, He kept his socks on so I'm okay with it. Bare feet would be an absolute no-no in my book.
Delays are disconcerting, especially if a mechanic issue is suspected, and the lack of communication was unacceptable. Considering the cost of a business class seat, $175 is inadequate.
At least you didn't have to spend the whole delay on the plane. Years ago I sat in the plane on the ground in Boston for five hours for a KLM flight to Amsterdam with flight attendants that didn't even want to provide water. Once we were finally in the air, the FAs quickly served the dinner and then disappeared for the entire flight! Trash accumulated in the aisle and we had to raid the galley ourselves to get something to drink. Back then there was no compensation for the inconvenience.