Employee Talks Trash On Company To Undercover Boss
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- เผยแพร่เมื่อ 9 พ.ค. 2022
- An employee unknowingly talks bad on his coworkers in front of the president of Kendall-Jackson Winery on Undercover Boss. Watch Undercover Boss for FREE on Dabl Network. Visit bit.ly/2sGTUwA for where to watch! #Dabl #DablNetwork
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“Undercover boss is shocked by the truth of how an average employee feels” is what should be the title. This guy isn’t a jerk he just showed the reality of what really goes on in the world.
EXACTLY!
FACTS
I don’t trust people who don’t curse….. if you think everything is peaches and cream that means something is wrong and you are fucked up as a leader or owner.
He's just telling the truth exactly. Good comment.
Nailed it
That CEO is an idiot. Truck drivers are expected to be Superman and cover for all the mistakes that are made by everyone else and since they’re “the face of the company” they get all the complaints and insults. After a awhile of the hatred they do not deserve they turn into people like this.
The person who says “the customer is always right” is someone who never has to deal with customers on the regular.
Better learn a new skill then. This dude is miserable and shouldn’t be doing this job anymore.
@@Boxing31 if you abuse a dog and they bite you, is it the dogs fault? This is how some customers treat people trying to do their jobs. The customer is not always right because there cases where they try to scam your company claiming there are damages when there are not to get an item discounted.
As long as he’s not rude to a customers face who cares what he says to another employee.
@@mazzith This is toxic bro. Go do something else is what I’m saying. Day one employee and this is what you say. Ruining himself. Just go do something else.
@@Boxing31 how can he go do something else? That's probably the only job in the area that pays as well as it does and gives good enough benefits that make him stay. See this is the problem now a days, everyone expects you to just up and quit a job because "Oh you can get a better job" HOW?! WHERE?! Y'all wanna say "Oh dude if you don't like it then quit" when we can't even get the bosses of the companies to understand what it's like on a day to day basis working your ass off. That's why there's the motto "Work smarter, not harder" which is exactly what I do in my current job because my boss is dumb as hell. Y'all have never worked a day in your life or really busted your ass for a paycheck and it shows with your entitled attitude of "Oh go learn a new skill, it's super easy to do!" when it isn't. It took me over a year to get Unemployment to enroll me into a fucking program that helps pay for certain kinds of training and yet they fucked up and refused to help me after switching my case worker 5 times in a week because "Oh, the last person lost all your paperwork and information". Try working 1 full day in these people's shoes and you'll understand why people are miserable at their job because unlike you entitled ass people they don't have access to anything that will help them get a new job.
I agree 100% people aren’t born like this experience and negative interaction lead to it
He probably didn't need the cursing but what he said was legit and realistic. I respect that. The fact that he shows up everyday and still deals with the BS says a lot about him being a good employee
He never cussed in front of the customers, he’s venting to a coworker. Me and my coworkers have cussed in front of eachother, it’s just colloquial
nothing wrong with swearing in a truck by yourself
He has a pathetic attitude. He doesn't embrace the company's values; he just wants to empty his truck. He doesn't get it. You don't talk to other people like that, especially customers. You don't behave in such a way that security needs to be called on you! I'd fire him so fast his head would spin.
@@user-ei8go8og5g Can you confirm this?
@@b1gnasty69 watch the video bruh
Happy that I read the comments and that people feel the same way. The CEO could gain a lot of valuable information from this employee. Guy tells it like it IS
What does that even mean? What he tells is that he doesn't give a dang about customer service and just wants to empty his truck as fast as possible. He's a crap employee.
The majority of people don't get ahead in life with these kinds of attitudes.
@JustMe99999 i swear to God Boomers mentality towards management borders on being a mental disorder. The dude drives 12 hrs a day, get over it!
This is a prime example of what is wrong with a lot of companies everywhere. They want everyone to smile and put on a happy face at all times and pretend like everything is ok.
The guy just blowing off some frustration he never swore to the actual customer.
@@ryans413 guy was a complete az. He should focus on positives instead of negatives. Id fire his as quick.
Ridiculous
@@IdiotBoxProductionsTV Input here from the executive floor duly noted and filed in the designated area, and flushed twice.
id feel like something was off if truck drivers didnt swear and hate their job
CEO missed the point entirely
They never cared about the point to begin with. The CEO's only reason for going undercover like that was only in order to ''catch'' employees doing the slighest wrong without taking the whole picture into a count and straight up fire them.
Seemed like he was not properly listening
@@lorcster6694 It is wat bosses do do.
'This fucking customer showed up FORTY FIVE MINUTES LATE!' 'holy shit my employees are cursing on the job, time for another mass firing.'
@@vikkran401 Did you watch the whole episode? not just 4 minute clip
That employee was only expressing real frustrations 99% of us feel and can't talk about. Money shouldn't be an incentive to shut up.
No, he was saying he didn't care about the customers.
He’s upset that his employees feel that way about HIS customers, yet has no problem with his customers treating his employees poorly
Fuck the customers there not always right
The boss is so far removed from his worker bees he can't empathize with him or his daily routine. I feel bad for the truck driver, he's stuck in a tough position.
They both have their own skill sets and positions and probably wouldn’t understand each other’s professions, the problem is the CEO should sympathize. He needs to realize that he’s a truck driver not a businessman and his important role is doing deliveries on time. He’s thinking with an office mindset where you can’t be cussing and have to be a people pleaser even if you’re upsetting them.
Without a good CEO they’d have no business but without no bullshit truck drivers to make their rounds, they’d have a quickly failing business.
I agree this guy is just done. I am 100% sure he did not come in with that deminor. That was created over time. You treat people like s##t they give you s##t. The driver is being talked down to by way to many people in the course of a week. 16 hr days. If no one is nice to you in 16 hrs you would be team Renee also. Now I have to go find the rest if this so I can see the outcome.
With that said he did have a potty mouth ☹
Go work somewhere else than. If it's better somewhere else.World is your oyster.
@@cadillachernandez2271 Direct from the executive sweet.
@@PlutoTheGod It's best to blame the truck drivers, because it just makes us stronger. In the end, we just thank God that we live closer to the Word than the executives; and we sleep better after work.
Don't blame the employees!!
Most of the time employees hate companies because of their managers.
If that is indeed the case, then they should quit. No one is stopping them.
Well said. Bosses always think employees must work happily and yet the working environment and salary doesn't.
Agreed from experience.
Total 100% bullshit. Now days the employees with no experience and little work ethic believe just being there entitles them to $15-16-17 per hour. Decent Wages are Earned!!!!!
@@DanielBrongers its not that easy.
People stay with shitty jobs or good jobs with shitty support because they have bills to pay and a family to support.
Dude literally could’ve just taken his complaint and asked him if he’d be willing to start deliveries earlier and everyone wins. Terrible leader.
He’s clearly venting, don’t think the CEO realizes this. Lol 😂
This CEO is a fool. That’s probably one of his best most seasoned employees. He literally said he prioritizes getting the job done and deliveries all on time and doesn’t respect lazy management who force him to be late for others.
Also who gets upset a truck driver, alone in a truck with his fellow truck driver has a foul mouth? I’m sure he doesn’t speak like that in the field.
Lmao right!!! Truckers are some of the most foul mouthed people you’ll ever meet in private. They’re a lot of fun to hang around too because they’ve got some damn good stories. Boss here missed the point entirely. This was on him, and he should own up to the mistakes he’s been making here. Schedule for delivery/unloading should be in the contract with their customers. If those customers can’t or won’t respect the contract they’ve breached it, this guy has every right to talk shit about them for setting him behind.
I like how that CEO is bitching about how his employee gets his job done every day and puts up with all this bullshit, but if the truck driver took all the bullshit he's given and had to work an extra 2 hours because of customers being idiots, they would fight to not pay him overtime. Like either the truck driver does his job, or the truck driver gets paid to sit and wait around to give "better customer service". But you can't expect two things that aren't compatible.
@@sinisterritesofxano-humair68 I even know bar owners and some of their major problems are the suppliers. Trucks showing up hours late and making employees stay way later, not giving updates, bringing way too much or missing parts of the delivery, or even just not showing up at all which for a business that gets weekly deliveries can leave them empty completely
This video is such a load of bullshit , as you said who can complain about a truck driver speaking to a colleague and swearing. Yes 100% NEVER swear like that with a customer but colleagues it's fine
@@sl33ksnypr285652 well said, the guy wants to do his job and go home he's not gonna get paid more
I want the undercover boss to do the job for at least a month lol
Let him deliver his own products, please tell us how it goes without employees lol.
He has the wrong attiude
Exactly what I was thinking, I can understand why he’s frustrated but he needs to change his attitude. I can understand why he feels frustrated but he shouldn’t be acting like that when he’s working, and especially not around customers.
My thoughts exactly. I was a district manager and this kind of feedback is actually invaluable. But I know this is a TV show and it's all about drama, lol.
Then they be complaining just like the employees do lol.
my man is spitting real facts.
I've done and managed this kind of work for years. This isn't a bad employee, he does his job. Yes his attitude can be better but you're never going to find a company where every single employee has a star attitude with nothing but smiles and giggles.
Then you teach it to them and fire anyone who can't do it. When I worked at BB&B EVERYONE started work in a store first, even if you were hired as a real estate lawyer. You learned how to treat the customers and that the stores were the lifeblood of the company and source of all revenue. When you finally went to corporate for the first time you were told to use what you've learned. Logistics? The stores are now your customers. IT? The end users are now your customers, etc.
If someone can't do that and can't understand that this is what makes the difference, then fire them. Plenty of other people can do that job and treat people with respect and do whatever they need to do to please the customer.
@@duncreg Fuck that. Treat your employees right and they'll treat the customers right, if you throw them to the wolves when a customer gets an attitude then you're going to get employees who end up developing attitudes while on the job. It's that simple. Watch the video, the guy is hard working, but has put up with so much bullshit from management and customers that he became jaded.
@@grimmsby3011 I used to work for my best friend. I was best man at his wedding. Thanks to a snow storm, I was the ONLY guest at his wedding. One day I made some particular comments about the stupidity of a customer in his office. He told me that I'm his friend and he hoped that afterwards we could still be friends, but that if I ever said anything like that in front of a customer that would have to be my last day as his employee. I understood and respected that and told him I didn't intend to ever do so.
So he just wants him to lie all day? This boss seems so naive it's unreal.
he wanted to hear tyhat his company has no problems couldnt face reality of it
Right?..if you want lies call dispatch!😂
What lies? You go into the customer and you act friendly. At Bed Bath and Beyond there was a never say no policy. You never said no to the customer, even if the answer was no. If you didn't have something in stock, you called other stores to find it. If you couldn't find it that way you DIRECTED A CUSTOMER TO A COMPETITOR. Never say no. Also "pass the buck". You don't know the answer, you pass the question up the chain of command. I was a new nobody at corporate HQ and I was able to go into a VP's office and ask him a question I had about a freight bill. When he didn't have the answer, he pulled a guy directly beneath him off a major project to research the bill and get me the answer ASAP. That's how the company (used to) work.
And that thing about customers? Get this! EVERY employee starts working in the stores. I got a job with corporate, but I had to report first to a store. You worked in the store first to learn how the business works and not forget that every dollar we make comes from the stores - and the customers. We had a real estate lawyer folding towels, etc. You learn all of the core principles like never say no, pass the buck, etc. Then after a few weeks when we went to corporate for the first time to start our actual jobs we got a talk about using what we learned. We were told that, say, for me in logistics, treat the stores as your customers. If you were in IT, the end users were your customers, etc. It was awesome! The BBB of 20 years ago when the founders' influence was still around was a very wise and amazing place which they lost eventually and these ideas went by the wayside.
So no that guy isn't being asked to "lie". He's asked to treat the customers as the most important thing to the company. If half the customers want the wine before 11, never say no. Talk to corporate about the problem. Corporate should treat him like the customer too. And the issue should be passed up the line until it's solved.
You don't talk smack about the customers, curse your head off, say it is what it is, screw customer service I just want to empty the truck and clock out, you don't get into fist fights, etc. I wouldn't hire this guy to fold towels at BB&B.
I quit that job at BB&B after 6 months in 2005 over an issue with a boss who lied to me about the nature of the job, but I've never forgotten the core principles I learned and apply them wherever I go to this day. If I were that driver I'd never behave like he is because of what I learned at BB&B.
Well I agree with this guy. The customer is not always right. There are many ungrateful people who don’t appreciate your service. This guy is just venting. That undercover boss knows nothing.
He's the boss and he does know he doesn't want that type of attitude and behavior! Don't like it, FIND ANOTHER JOB!
Customer is never always right. I have to deal with so many ungrateful shady people trying to get one over me, all day everyday. I've seen and heard it all. Unfortunately now I have to treat everyone as a thief, short change, scammer, etc. Guilty until proven innocent
Yeah unfortunately it’s how customer service is if your gonna vent best leave it until your home or with one of your buddies who don’t work with you. 😅 been doing this for years so I can I understand
The owner just living the work life for a day
@@thumbsaloft as a fast food worker and someone who's known bosses they think the same as the original post. Sure we treat customers with respect but a lot of times they give us shit and it's because they think they deserve the world
these undercover boss things always just show how wildly out of touch the boss is to the point where they expect the employee to be all smiles and formality even with coworkers who you can normally relax and be real with
This is the definition of lead from the back boss. No idea what his work force feels and no care in the world!
I dont know, theres a guy that wants to do his job and GET IT DONE. Most employees dont give a shit about anything.
I'd keep him.
Luke 22:46
And said unto them, Why sleep ye? rise and pray, lest ye enter into temptation.
@@ilovegodandjesusjohn316 Yeah, so stop laying in bed beating yo meat.
I was just tell him , do not get into with the customers . Let it slide off off of you , it is not easy , but let it slide .
@@ilovegodandjesusjohn316 As opposed to the owners who rise to play and criticize, and get to play god if only for a short spell before judgement.
Imagine an employee actually doing their job vs checking social media, making Tik tok vids, complaining about lack of safe spaces. Maybe the boss should hire some woke person who would gladly stand around taking, doing nothing and not completing the deliveries.
That truck driver sounds like every hard working blue collar guy I’ve ever known. It’s very clear this CEO is detached from the realities of day to day work life for his employees. “The customer is always right” is something customers say when they know they’re wrong.
I hear you...it is like this in reality.
You are exactly right about the disconnect between this CEO and the average blue collar worker. I've had these exact conversations every day at the factory jobs I've worked at. This is just how blue collar workers tend to talk to each other - very real - and the CEO got a glimpse of this and couldn't handle it.
@@sadcat520 Its always truly like that"Its easy when someone else does it" there is a real disconnect from office people and blue collar, most would quit or would be fired .Its takes a certain amount of armour to deal with toxic people on going each day.If anyone thinks that just showing up with a smile makes everyone all better you are nuts!Personally have dealt with hundreds of businesses driving truck..half of them are a shipper/receivers who hate people and being stuck at his dead end low pay job.If you have union guys...that can get your freight out in 15 mins but won't cause it affects their workload agreement, so you sit for 3hrs.Lastly getting into some these places...so so frustrating ..you need a can opener! Everybody at some office far away , want you to get it done and don't care what is really happening...truth...falls on deaf ears.People wonder why employees are leaving for good.
I’ve heard that isn’t even the full quote. The customer is always right on matters of taste. Not EVERYTHING.
@@residentjess I’ve never heard that version before.
This was one of the best episodes ever showing the best employee almost getting fired because of some egomaniacs where it's also shown how good it is to listen to employees who deliver results and have good ideas to improve.
I’m glad to see these comments are in a way supportive of the employee.. If anyone has ever worked in distribution and delivery.. you get crapped on all the time by the customer, stores, receiving managers etc. and they lean on your need of a job to treat you like crap
Let's say this is a potential new driver. What'd you want Renee saying, "ohh dude this job is the best, customers will always treat you right, dispatch is the best, you'll love this job" when clearly it's not the case. He's gearing him up for what's to come. And I know this because I've been there done that.
CEOs always wants to seem open, but never want the truth 🙄
Dude so true
@@SpicyPlur Sooo god damn true.
Yeah but you don't have to do it in a LOW LIFE FOUL MOUTHED WAY! You still should have your own personal high standards!
There we go something reasonable. Most of the comments are siding with the ceo. I've worked with truck drivers. It's kinda shifty. Constant complaining about things they have no power over.
"16 hour work day"
Something CEOs don't want to acknowledge
Flew over his head he focused on the guys demeanor like it was the bigger issue lol
@@spoonsVSforks It was the bigger issue. The employee chose to work in a customer-facing role. If he can't handle it, he should find another job -- no one is forcing him to work there.
You really expect people to be happy and with a great demeanor working 16 hr days?? People aren’t machines doesn’t matter the job
@@JustMe99999 what was wrong with his actual interactions. They were professional in the environments he was in
the guy that’s instructing needs more pay, more space, more love.
I have all the compassion for him ♥️
I was a delivery driver for years and the amount of grief I took from customers for nothing was excessive 😠
This is the thing... Boss's have never wanted to hear the truth... what's new...
Nailed it!!
Always sweep it under the Rug very Few actually do anything & those that do are Underrated(💯).
👍💯
He was shocked he heard the truth, isn’t that what he wanted?
I quit a job a month ago because I didn't want to physically pop my manager. These people that own the company don't care how she talks to or treat us & i ain't going. More has happened since i left & they are about to lose more employees. Respect truthly goes a long way.
He's a truck driver who's making the world go round. Without him there wouldn't be a them. Who gives a fuck if he uses language and just wants to get shit done.
We get shipment all the time to our business from many different carriers and seriously there's many of them that use language as in that profession many of them are a bit rough around the edges, but they get our stuff there undamaged most of the time, but if it is damaged we file a complaint with the company or the vendor who packaged it not worth arguing with the driver about it.
@@jhomrich89 Agreed. Managers and owners never understand the blue collar lifestyle and stuff we go through.
RENEE RULES, this white collar never worked a day in his life boss, obviously never met a truck driver before
@@Randyboobandy69 Most dispatchers are useless. The only useful ones are former drivers who have had actual wheel time for a decade or more, but when speaking of them the conversation drifts into the land of unicorns.
my sentiments exFUCKINzackly!!!!!
This is a perfect example of disconnect from employer and employee. You better have a pair if you deliver product to a store. Managers like to think they have authority with the way they talk to you. HR is that useful tool that lets them know they don’t. The only issue this “boss” should have with this driver is friendly customer service. If you’re not taking care of customers, you better be taking care of those who are. Delivering goods to a store means doing it in a timely manner. Anyone taking their sweet ass time, doesn’t respect that.
Another example of an over privileged boss having no clue what the back bone of his company have to endure!
If the boss doesn't wanna hear it like it is, then why is he going under cover ??
@ Jo Line- That is the Million Dollar question!!!
He just looking for people to fire not problem to solve he isn't addressing the disrespect his driver is getting on a daily from dispatch and customers it's easy to see why he would have a bad attitude
Would you want to walk into company and have everyone know that your poor skill set account for how badly it performs? He should have ordered more covers, but they would have to be delivered by-one of those people. But never mind.
Hubris and arrogance
To call shlt out and bring the hammer down on those who aren't up to their standard. That's it. That's literally it. They don't do this to understand their employees frustrations
I get where the boss is coming from but at the same time his absolute lack of empathy or even interest in why his employee is so miserable is concerning. I've worked for people like this before who think it's acceptable for customers to treat their employees like trash. Essentially the only concern is for the customers and their employees comfort, happiness and experience are irrelevant. You'd think he'd want his employees to genuinely enjoy the work they do because when morale is up the performance is up.
Amen. His superior rich ass trying to get him fired. God created the earth for us lemmings to grind 8 while the rich live in luxury.
The driver is just being brutal honest. The office crowd usually thinks they are better than the work crowd. The work crowd resents it.
The boss is seeking drama and not a real solution to getting the wine to the customer when they want it. The driver has to take bs from all sides.
@@sharonsekhon9475 pretty much. The boss is forgetting who does the day to day task and how the driver is thinking no one cares
Agreed, the boss isn't HEARING him, he's blaming him.
Honestly, I think CEO’s are completely disconnected from regular working people, who ain’t rich; and have shit in their personally life they are dealing with. This guy probably gets paid 10-20X less and struggles financially, and is the one actually grinding to get the work done.
Prime example of how 99% of CEO’s feel about their workers.. they don’t care
Clearly renee stated that there is no team work, reaction being he's a one man team. Renee clearly states he's working 12hr shifts alone with no support or enough time to have any frequent or consistent delays. Remove the curse words and you have it plain as day that renee's job is high stress and at the same time the most important step in the business... delivery of goods/products. Smh... customers pay for your services but your employees are the lifeline of your business operation. This boss doesn't seem like he grew this business from his own sweat but had the financial resources to buy a business and staff it.
My first thought exactly. Claim it’s about the team when this dude is out here by himself 🤷♂️
Classic example of a shit job grinding down an employee and the boss being so far up his ass with the “service the customer bullshit” that he would never understand this man’s perspective
Word for word my experience at a company with the same kind of owner. Funny enough the jobs that suck the most have employees that swear the most...
Exactly. He is obviously saying that he is not given the resources or support to be able to do the job timely and correctly. An altercation over consistent delays means he is working probably what should have been the job of three people instead just him. He needs help not to be thrown under the bus yet again.
Kendall changed their policy after this. Drivers are suppose to work as a team with the distributer, the broker, and the customer if you badmouth any of them you are terminated no questions asked.
Typical clueless boss who doesnt know what workers go through everyday lol. Easy to judge when you're not doing the actual labor.
this was the realest dude ever to speak so truthfully even with hella cameras around
This is the perfect example of modern work places and the disconnect between workers and owners. All the owner focused on was the small shit the worker hes exploiting says, and not once did he stop to think how much that man has sacrificed for his company.
As a trucker, we’re the most shit on people in the supply chain. We get the most garbage thrown on us from customers and we’re expected to take it and shut up. I’m glad for this employee telling it like it is, even if he might lose his job, us drivers gotta stick together.
Truckers never get lost, everyone always tells them where to go.
The good thing is he’ll be driving for someone else in a week
Sorry that's the case. I appreciate truckers, I want to get into it, but yet, I don't because off all of the BS lately in this dystopia. Thank you though.
@@jwwalker688 not necessarily. Most of the time when you get an address 3 of your GPS will take you to the wrong place. I use maps and earth to find the entrances on satellite and sometimes the satellite doesn't help either.
Same here brother he’s mad about the swearing like dude listen to one of my phone calls thankfully I’m with a great company and they understand drivers and pay well and don’t throw a bunch of bs at us
The boss should have stood up for his employee instead of getting mad. The poor employee is under a great deal of stress trying to do his job and he can't do it if the customers are leaving him standing for 45 minutes. He still has to deliver the goods to the next customer.
And then customers are giving him passive aggressive comments like “thanks for being on time” like the dude can help when they end up
On his route
@@totenfurwotan4478 I always say something like 'you are most welcome', with a big smile on my face. If you don't say what you are really thinking, their complaints just drift into the breeze. Bad comments are treated as unwanted gifts.
That was just it when I delivered liquor- Hurry up and wait. Nearly every single day on a route that should take 6-8 hours to complete ends up taking from when it's pitch black out in the morning until it's pitch black out again at night. You stop taking a break or even using the restroom just so you can get home and get to sleep and try to tolerate the nonsense again the next day. Maybe dipshit the undercover president should actually try doing the job for a few weeks before getting on his phone with his boss right away like a pansy.
@@paulmunro3175 I always go with "oh I can take it back and bring it tomorrow if you want" in a joking manner, not a "fuck you" manner lol.
His attitude and feelings are a reflection of the company and where it has been going. He’s showing up to work, making deliveries and clocking in and out on time so it’s not like he doesn’t care. Greed and unrealistic time constraints will push anybody into this situation.
Delivery must be among the most under-appreciated, stressful, thankless jobs out there... people have no idea how tough it is and the number of irritations they have to tolerate including the lack of respect for them and their time!! This is something that builds over time so judging him on just one day in the truck with the guy is just downright delusional!!!
Dude this CEO needs a reality check. Clearly the employee is frustrated with how things are being operated.
It's the boss's fault here. He hires and fires but is never accountable. Just cashing his huge equity checks. Whatever, man.
Exactly dude 💯
The lower you are in the company, the less management cares about you. Entry level employees are easy to replace. So they don't care if they give you ridiculous goals and low pay. Most often companies tell you they have performance based bonuses but set the requirements to reach bonus so absurdly that the only way you can meet the goals is to be unethical and cut corners as much as possible which hurts the customer experience. Most CEOs are completely disconnected with the low level employees that they are shocked that they don't like their job. It's easy to be happy going to work when you're making over $1 Million/year. You don't have any financial worries at all. But the average entry level job makes around $25k/year and struggle to pay bills. And then when you get talked down to every day by customers AND management, you are going to be bitter.
I worked in the restaurant business for 20 years, and dealt with multiple deliveries every day. Rarely did I come across a driver who was not at least trying to get things done as quickly as possible and still working 10-12-14 hour shifts. I ALWAYS was polite and respectful even if they seemed to be cranky
The owner overreacted. The employee never used foul language with the customer. He's a driver that is in a truck a lone all day and has to deal with complaints that aren't his fault. He's venting. All coworkers vent to one another about customers.
Agreed, the CEO is detached
Yessssss 100%
True. He has to deal with customers who whine and complain and use tactics to waste his time for retaliation. Every single day. The office people sit in a nice cool, quiet, vibration free, air conditioned room with the only walking needed to go to a clean restroom. This guy has to hustle all day long from dusk to dawn in a very physically demanding type of job. Give him his space.
He shocked that a truck driver has a bad attitude when stores all want their deliveries first thing in the morning and always want to hold you up. I dealt with this when I used to deliver to 10 gas stations a day. Each would want to hold me up 1+ hr at each stop. I changed the route to rearrange it based on who got me out the fastest. Those who held me up got moved to the end of the day.
Why did they want to hold you up? Did they have legit issues? What was going through their minds, what were they thinking?
@@kavustock The biggest reason for them holding me up is they take their time checking the product in. Were they make me wait before they can check it in.
@@mazzith So they want to check to make sure that everything is in order before they sign? What happens if they sign, you leave, then they discover broken, missing or wrong items in the order?
@@kavustock when you have a dedicated route and the company said that they could call me for corrections, but all of our pallets were audited so there was never any mistakes there was no reason to hold me up. It was part of agreement we had with the stores but some receivers refused to honor agreement with corporate and our company. So they got pushed to the end of the day. It was 10+ Shoppette’s on the military base of JBLM. The point was stores want their delivers first and don’t want to show curtesy for other stores so they’ll hold you up for no reason.
@@kavustock total disrespect for the vendors like not signing the paperwork in a timely fashion,some companies I worked with actually told me their company policy is great vendors like you would would a thrift because they assumed all vendors were crooked
A truck driver that uses profanity, oh the horror. This CEO is so insulated in his money bubble it hurts.
A truck driver who wants to finish his job at the end of the day? Owner completely missed the point. I would think that a truck driver's best demonstration of "customer service" is making sure deliveries are done on time.
This is why his business isn’t working right. He is still blaming others for the way he’s chose to run his business which isn’t smoothly. I understand his attitude was bad but how would you feel if you were forced to deal with the same cycle of bullshit every week when the customers already know what time it is. I felt like he was just honest that he was unhappy in his position and that my friends is a CORPORATE MANAGEMENT ISSUE. NOT HIS.
Quite honestly, I would listen to what this driver is saying. He's outspoken but if you read between the lines, you can hear where he's coming from
As a driver, i feel for this dude, higher ups are typically completely out of touch and have no clue what the job requires on top of that drivers are government clocks telling us when we can and can not drive. We dont have all day to wait on people to show up, either your there or we gotta roll and take care of all the other customers that do show up.
This makes me very grateful that my employer always has my back when a customer doesn’t show up on time. They’re usually pretty quick to tell me to move along. Knowing that my supervisor and my boss both have my back is huge and helps me to maintain good customer service, because I don’t feel like I’m on my own or being thrown to the wolves ever.
I get where the driver is coming from, it’s tough when you have concerns but there’s no one to talk to.
Absolutely if you don't want that type of attitude then stop putting unrealistic expectations on them 😤.
One of the first things i learned when i entered the workforce is that the grumpy old guy usually knows how to do the job better than anyone else. But they never move up to management because of their attitude. I learned that if i made that guy happy then i learned the job right. Companies need to appreciate those guys cuz theyre the ones who make sure your business works. Who cares if they are rough around the edges and untactful. His reaction to straightforward honesty tells me everything about what he expects from his workers, butt kisses and flattery, and truth only if it sounds nice.
No they don’t move up cause there hard working an they want u to stay an work ur butt off
@@jborrego2406 i became that grumpy guy and have been asked to move up to management and i turn it down because i dont play politics. Other jobs have told me directly that i wont be management for the same reason. But okay, thanks for correcting 25+ years of experience.
That employee is the bread and butter of blue collar workers. He seems like a genuinely cool dude to work with.
Blue-collar worker
en.m.wikipedia.org/wiki/Blue-collar_worker
I’m 😂😂 so hard. Boos man called his bossman as soon as the business motto, “eff customer service, empty the truck,” was leaked on national television. Clearly, that wasn’t suppose to be revealed.
😂😂💀
I can see where this employee is coming from.
The company should offer early deliveries for a premium price. You want your mech early you pay for it.
They should also let it be known that their employees are on a 10 min wait time.
If you cant get there to check him in within 10 min then he will leave and try to get you on the way back or another day.
There needs to be respect from the delivery person but there also needs to be respect for the delivery person.
A lot of what he’s complaining about is lack of caring from the office.
Get the contract, get the order and get the money. How about letting the customer know when and how the order will be delivered.
Yep, I got this all the time when I did commercial deliveries. I would get to work at 10 am, check in with the orders from the day before that came in after I left on my route, grabbed all the stuff, put it in the van, and then sat down to look at where the stuff was going. Plan out a route that would be one continuous circle so I wasn't going back and forth, and everything got delivered so I could get back to the store at 5pm, where the morning people left, and I took over the store until closing. On days where I had 16+ stops, if the warehouse guy took more than 5-10 minutes to come get his stuff, I just bounced and went back the next day. They, of course, yelled and complained to the store, but I just said that they took too long and told my boss how long I waited hitting the buzzer. Boss said, "Well, they'll just get their shit together and meet you at the door next time, won't they."
@@Dakarn They will learn.
I used to manage restaurants and I made sure my deliveries got top priority.
Nothing worse than your produce delivery guy leaving cause nobody answered the back door buzzer.
Literally 90% of the time when it's like this, its because of how the company treats the employees. I wouldn't even fault the customer either it's their money their paying. The problem is almost always the management is made up of frauds that get paid salaries to push paper while someone like this, ankle bracelet or not, at least I respect his effort for such little money.
I worked in the same field as this driver and everything he said I felt they don’t care about you or anything unless that truck is empty
One day of working undercover is BS. Do it for a year and you find out how your employees feel.
Also the camera is right in front of him. Do you think the driver going to used all the bleep bleep bleep words? This is more like a stage to get viewers.
Any delivery service job is tough.. In many ways everyday. Customers, traffic, dispatch, long hours, pedestrians, Physical work and the list goes on…Been doing it to this day
Nowadays, the main stress comes from customer and mismanagement's Pollyanna view of traffic problems.
I work fast food, Chick-fil-A to be exact and man can I tell you. To be expected to smile at all times and to be in good mood is wild, especially if your not just working but also be a high school student, it’s wild that they expect more from workers when the pay itself and conditions are horrible.
The CEO only listened to what he wanted to hear. He did not pick up on the whole being in the delivery truck for 16 hours a day part. He was worried more about the brand image than getting to the bottom of what is really going on. I have been a F & B director for enough years to know these guys driving for the beer, wine and spirits companies work their asses off and Rene brought up some valid points. As the person who runs the wine program and the bar as well know that I need to be present when the trucks show up. They generally show up at the same time each week or bi weekly. They unload the product, you check it all off and make sure your rep didn't make a mistake and send you the wrong vintage with your wines etc, sign the invoice and let the driver move on down the line. I treat the delivery drivers on my route with respect and kindness and in return they really help me out when I need it. I hope Rene got or gets a better job. You could see the stress in his eyes, dude probably has a wife and children to support.
The only problem with what the driver said was the remark about customer service.
The boss should have taken on board everything else he was saying about the business. Even a customer making him wait 45 minutes. Making a driver wait that long for anything is a joke.
That's the reason why they end up showing up late to other stops it's crap like that.
@@ronniewilliz153
Yeah man. I'm from Australia and when customers carry on like that, we just leave them.
They may be crucial to a business, but if they cost your business time and money, then you treat them accordingly.
The driver is always blamed when the customer refuses to perform as per executive prerogative. It gives the bullies something to live for, until they meet a Mike Tyson.
I have to wait an eternity at some places just to get people to sign an invoice. I just started leaving them a copy and signing it myself. It takes 2 seconds. Unless of course I'm being held hostage because the manager of the business I deliver to has to write a check instead of paying through Fintech escrow or EFT.
There's a saying that goes like this, sometimes the customer is not always right, sometimes the customer is an assh**e. I did delivery for years and trust me every customer wants their delivery yesterday.
"Level of service" WTF man this is a hardworking man who just wanna do his job and get his paycheck in time to provide for himself and his family. If he works 16h shifts under time pressure and gets the job done, who cares if he's in his truck swearing at rude customers?
That’s how most workers feel, I respect the guy for being a realist.
He doesn’t under the physical, mental, and emotion toll these workers go through. This guy has responsibilities and in order to take of them he needs to get his job done. Props to him for not lying and training him to prioritize being punctual. Don’t overwork yourself like how the bosses expect you to
16 hr days are extremely heavy.
10 hour days are heavy, 12 are extreme, 16 is just not humane
@@Furantzu Try being in the military working 18 hour days, 7 days a week and not going home after your work.
@@jaffsharp769 would never get a job like that, I used to work from 8 a.m. to 10 p.m. for 2 years, never ever again
@@jaffsharp769 and then they wonder why soldiers dont stick around
I am a truck driver working in similar circumstances, I have had to work 16 hour days before, just to get back to work and learn you got 6 hours to be on shift the next day!
It is crap what drivers must put up with from from their office staff as well as the customers whom all want their delivery first, you are one driver, your route starts at some point and ends at some point!, you can’t make every customer happy!
He’d be on my first to hire list! He sounds seasoned, knows the game, and know what needs to be done. The CEO wants an unrealistic smile 24/7.
I think this boss needs to stop worrying about the cussing and worry about WHY hes cussing. HELLO!!!
I worked in a company like this, when the higher ups fail to realize connection issues, the workers end up getting super unhappy and taking it out with shitty work
CEO'S Solution: "Punish the employees for getting frustrated, but don't fix the problem that's causing the frustration".
I’m a truck driver we eat shit every day this employee is just being blunt and real about how it is…
This truck driver is just human, the CEO seem to be living under a rock.
As a guy who did p&d in okc, I fully understand this man's sentiment. All the company cares about at the end of the day us getting that freight off. Nothing else matters, especially the safety or mental well-being of the driver. I'm my own boss now and I will never go back to that. It left me with pretty bad ptsd too. I worked for old dominion freight for 7 years. They're horrible. I got into it with customers on the regular which got me in trouble. I wasn't going to be no punk though. I won't apologize for other people's mistakes.
P&D drivers make a lot more than i do. They also get to work 10-14 hrs a day. Not for me
I think the guy was in the right .
I'm glad there's an employee shortage part of it is bosses like this who say customer could say or do no wrong
Always put on a good face. You never know. Smile be positive and just laugh at the bullshit. 🤣 You find out that you’ll laugh all the time.
Lol a boss thinks his employees need to take peoples bs ok got it go and drive your truck and do your own delivery, cee yah!
Yeah but you need to hear them, feedback is not always good! Attitude makes a big difference on both sides office and logistics!
"I'm shocked at his language." The job makes you spew profanities!" 🤣
He kept it real
This has got to be staged, they have cameras hooked up to the cab of the truck recording everything. How stupid is this driver to rattle off this stuff without giving a thought that it might be used against him. Any normal person would have been on their best behavior, but that doesn’t make good TV. Typical “reality” crap.
The driver seems burnt out “ FRUSTRATED “ I get it, he is a normal person, normal people are honest, dishonest people stage emotion, think about that. If the truth gets used against one I say good for any honest person. My parents were honest so are we as siblings👍👍👍
It's not staged. They know the cameras are there, and certainly some people will always act up if they know they are being recorded.... but they don't know why the cameras are there or who is actually with them. The show gives all the employees a cover story, usually something documentary-related to explain why they will be recording this "new employee" which is actually the CEO undercover. So they know they are being recorded but don't necessarily know that they will end up on TV.
It is 100% scripted
He is AMERICAN...ENOUGH SAID..!!!
It is all staged. You never get a normal happy employee. All of them had a father murdered, child died from leukemia, mom kidnapped by Pablo himself etc etc. Same as wrestling, give the people what they want.
If I had a dollar for all the times I saw that pompous and stunned look on a boss' face, I'd be a billionaire. They must clone these idiots. I remember decades ago a customer was complaining how another driver had difficulty backing into his dump; his exact words were " Truck driving, how difficult can it be?" Everyone can drive a truck until you hand them the keys. Mike Tyson said it best, "Everyone had a plan until he gets punched in the face."
Boss has the attitude of someone who doesn’t have to deal with bullshit all day
I’d rather have a quick and efficient employee than one taking a sweet ass time..
Find out why his employee may be miserable, get involved and learn. At the same time I've learned in customer service that it's the quality of service that you give. Not the quantity or whether your truck is empty at the end of the route. Customer service needs to be impeccable.
Boss is wrong siding with customer over employees to this extent.
This is most transport companies you got dispatchers running their mouth from the comfort of a desk(who only care about you emptying a truck and getting the next load) while you out there 11-12hours on the road grinding and if anything goes wrong it’s your fault. This guy has every right to talk that way.
Guy told you the truth about how stressful truck driver job is so change the company management and spirit and not the drivers. Drivers are always blamed for everything. I fully understand this driver. Apart from swearing he is correct
I 100% agree with the employee I use to deliver for Coca Cola and understand how shitty it is. Fuckin customers and bosses
hes only telling the truth
Did I hear the driver correctly when he said 'after a 16 hour day.' Holy Hell!
I work at a bar and never once have we gave a shit about the guys who deliver the liquors attitude lol they drop it off and leave