I worked at Marshall’s for years. We never allowed returns when it came to makeup/skin care. The only way a return was allowed is if the product was sealed. Maybe that was a my store only policy
yeah must’ve just been your store because those things can be returned here at marshall’s even if it’s been used, as long as it’s within 30 days with receipt!
Our Marshalls doesn't accept returned makeup either. It's final sale. If the product is defective (skincare) & broken inside due to the company. We will make exceptions but other than that, it's a no!!!
I always felt disgusted on their makeup section. Not because of this reason, but it already looks like people open and try everything on. This just makes it worse!
Exactly! People who claim to be employees are so focused on the returns part but that doesn’t explain the mountains of used and expired products in the shelves 😂!
@@itzTeTe The way I was trained was if some of it was still intact, we had to keep it on the shelf, not allowed to toss it. The damaged products are always heavily discounted and the stores sorta give the vibe of "you know what you are getting yourself into and you aren't allowed to return it"
@@dearambyWhat?! They have to be violating some kind of health code there is no way they couldn’t be! Like they could be spreading herpes to people and they don’t care?
I worked at ulta for around a year and certain managers would make us put slightly used makeup and other products that were returned back on the shelf to be sold again. They said too many returns or damaged items kills their stores stats which is why they made us not damage them out. Always check your stuff. Only buy things with seals.
omg i bought a nyx putty blush from ulta. when i got home there was a huge fingerprint inside of it. i figured someone had just opened it to swatch it. but now i’m curious if it was put back on the shelf. GROSS DUDE
I bought foundation at ulta used and tried to return it and the manager was so mad at me and said I can’t ever return anything again if she returned it and i said ok and never went back
I worked at Marshalls recently and we never allowed returns for makeup or skin care. We would need to tell customers those types of items were final sale. If we did take them back we would zero them out and throw them away.
He proved it tho.. The returned makeup was marked and they re-bought it. That's disgusting and can seriously harm someone like me with a skin disorder..
Honestly, everybody loved Shane until people became woke and suddenly cared about racism😂😂 you know you watched him you know you enjoyed him stop the games
from a supervisor at Winners, i promise you we NEVER put a returned beauty/food product back on the shelves, especially if the seals are broken 💀 always always always written off. whatever store is doing this is FOULLLL (edit: i do understand that all stores have different policies but most of the stores in my surrounding provinces (i’m canadian) have the same policy as my store 😭 obv i can’t speak for every store i just figured this would be a more regulated policy 💀)
I’m sorry, but all of the makeup I’ve bought from Winners was DEFINITELY expired. Not saying they put returns back, but it is generally a waste of money.
well the store near me take expired make up and have it disposed in their little station they have it’s different for different stores with their policy
Unfortunately not just Tj max this literally happened to me when I bought a foundation from Macys as well…makes you question any store selling makeup tbh
@@Hebahluvsyano way !!! I remember when I went to Nordstrom rack and I saw so many lip liner of Jeffrey star but at the time I just thought he was trying to give out his product to anybody 😂
I bought a too faced lipstick from marshshalls a few years ago and omg it was disgusting 🤮 It was a half used messy lipstick inside the box…. Don’t buy from these stores!!
This might depend on the store. I worked at Burlington years ago and we would throw used make up away that was used or clearly messed with because it was store policy. But my own personal opinion: I would never buy make up at these stores because I’m paranoid about this. If it’s not sealed I don’t buy it 🤷♀️
I work at a Marshalls and we are told to throw away any returned makeup even if it looks like they didn't use it and if we find makeup on the racks that looked used we throw it away or if a customer brings up somthing asking for a discount because it looks used we don't sell it and throw it away idk at least that's what's done at my store
I was in management at one of the stores and all our makeup was sealed if it was not sealed or came open on self we would throw it in the crusher. I did walk around 3-6 times a shift checking for open and or damaged goods. We did not take makeup returns at our store if they had been opened.
Well that’s good that you did that for YOUR store but seeing the comments and my own personal experience this is clearly a big problem so please let’s not act like hella discount stores don’t do nasty stuff
And this is the reason why makeup stores DAMAGE OUT products. I have seen crazy shit throughout my years people tamper with shit. It’s just not safe to not only sell but donate either.
I just want to point out, remember when Jeffree made fun of KVD because her makeup ended up in these stores? So I’m sure once he saw his makeup there he freaked out lol and not because of expiration dates but because he was embarrassed after all that crap he talked 😂
I was the beauty specialist at Kohls like, 2017-2018 (before Sephora was in Kohls) and if the makeup was opened, we would damage it out, and it would be sent back to corporate to be damaged (I hope) but we couldn’t put it back on the shelves to resell if it was opened, and clearly used (ie- safety seals broken, dirty packaging, etc)
I worked at Marshall’s for almost a year and we definitely put makeup back on the floor sometimes. When someone would return something we would set it on the back counter, and throughout the day/at closing we would put all the returns back on the floor. But sometimes the things on the back counter were for price checks, so as the person who puts the front counter things back on the floor, you wouldn’t know if it was for a price check or if it was a return cause they never separated them or anything. Personally I would never buy makeup that was already opened or looked tampered with cause, like Shane said in the video, people come in and mess with the stuff. All the products come new but over time they get nasty and we were never told to price them out unless they were absolutely unusable.
Do we know they actually returned these products? Because they could have just say they did. They could have buy stuff, mark it, go back to the shop and put it on the shelf by themselves for filming... I'm just saying there is not enough proof and it could have been staged. I know corporations do nasty stuff for money but let's not believe in everything on the internet, especially from people like Shane.
Did he show the receipt/footage of checking out from the second buy? If not then it could have been staged. Wouldn't put it past Shane to try to pull a JS and do anything to remain relevant.
Isn’t it suspicious that he was able to buy the SAME pallet? I mean even if it’s discounted I just, idk. Plus, you’re going to tell me they were selling expired JS make up and NOBODY called him out for it? Nobody noticed? Especially when seeing how quickly influencers get called out for selling expired products. I feel like whenever Jeffree chimes in he’s like “oh yeah, that’s so true. It almost happened to me but thankfully I caught it and saved the day 😌”. I still think this is true, but idk something about Shane and Jeffree calling it out feels suspicious.
There was definitely clap back for the expired makeup back in 2019 drama channels where spewing vids everywhere and Jeffree had to release the police report his company filed.
@@Bourkey15 yes I did. Did you even read my comment? I agree with the overall message, I’m just saying it’s too coincidental to buy the same makeup pallet you put back.
@@sunny9439I mean the point was to see if they had the same palette…they did so they bought the palette idk why it seems to coincidental like these companies don’t be unsanitary asf. Trust me not defending Shane or Jeffree in the slightest but I really wish ppl would stop acting like stuff like this is just so out of the ordinary
@@Daeja414 I will say maybe my local store is just super understaffed but there's no way even if they were putting stuff back on the shelf they'd be doing it that quick it would be there like at least a week
Imo jeffree seemed like he was lying about the disposal people stealing his stuff 😂 it felt like he’d made it up because his stuff is at discount stores! No company would risk their income like that
Badly run/ managed stores have that issue. They aren't supposed to or usually allowed too. But it all has to do with who is managing or running that store. Edit: And is it just me or is this not even a conspiracy. This is something my mom and grandma warned me to look out for when I started using makeup. It's not shocking. People are lazy, suck, and will do anything to make money.
I buy from Marshalls and I've never had an issue like this. The makeup is always sealed, or just has defects like a broken eyeshadow pan. I think it really just depends on management of each store.
I'm so happy this is finally being addressed. This has been going on for decades and people are now just catching on it's mind-blowing. It's disgusting, it's unsanitary never buy used makeup. Good job girl, you Keep doing what you're doing. The people deserve to know.
I feel like the travel size mascara and full size mascara conspiracy might be true. I remember i got a milk makeup mascara the mini size and it was sooooo good, did not flake and made my lashes super long, i ended up buying the full size and was super disappointed, it flaked 30 mins after I put it on and no length was added. This is just my experience, has anyone else noticed it as well?
I’m a makeup artist & work in luxury beauty (highest end, four letters, can’t find anything for under $50) and I can’t believe this! This isn’t really tea as it’s our official policy on every receipt but we’re only supposed to accept returns if they are completely unused and in resell-able condition and if the plastic is opened, we go through the entire box checking it before even allowing the return. If it’s opened or used even once we don’t give a full $ return & won’t put it back on the floor (we have testers & artists for everything! No reason to try it once at home) I would have caught this so fast. Was hoping that was the industry standard. Guess not 😂
I think it depends on the locations. Any store I’ve ever worked at, you can return skin care and makeup but if it’s opened it just gets thrown away. But stuff CAN get put back on the shelves if the person has no idea what they’re doing or they didn’t realize it was opened
Hey 👋🏽 I used to work there before Covid and let me just say, when they opened up after Covid ALL makeup, makeup tools, lashes, face care, and body care that was returned ended back on the shelves. I did a return on a used lipstick And try to throw it away but was yelled at to put it on the shelves.
I'm from Europe and I've always found it so weird that it seems like in the US every product can be returned no matter what. In my country you cannot return makeup unless it's sealed, the same goes for any product that can be opened and used like body wash, creams, foods. Underwear, socks, games, movies etc. as well. Like anything that can be tampered with or it would be unhygienic to return is not sold as a returnable item.
i worked at both tj and marshall’s for over a year and i can agree that we mostly returned all of the stuff, if it looked fine from first glance we were told to put it back on shelves.. the amount of thieves we had there was crazy with the makeup aswell, i also saw a lot of big names like morphe and there palletes being WRECKED and then sold on shelves
I have worked for this company for years and we have very strict policy for food and makeup. It can not be returned let along put back on the floor if it has been used or if the seal is broken. For food it can’t be returned if it has been opened or if it’s expired and was purchased before the expiration date.
Yep. I bought a skincare product during mask mandates, and found it had already been opened. Luckily, I got my money back, but what happened to the product after that is anyone's guess.
This is 1000% untrue. Products have expiration dates for a reason-we have to review them before putting them on the shelf. Do mistakes happen? Of course. There are definitely some bad employees that don’t check and put products back, but there are undeniably policies against this. My guess is this is for him and Jeffree to try and reinvigorate jeffree’s brand
Did u even watch the video…? They literally marked it returned it and found it on the shelf like wym this isn’t true lmaoo like tell me you didn’t watch the video and went straight to the comments without telling me
@@america4438 I’ll clarify my statement for you since I said this is false: I worked at Sephora and other retailers (but never TJ max specifically) so I know it CAN happen. I’m sure it does happen at TJ Max sometimes, but we had policies against this because it’s a lawsuit waiting to happen. Do you really believe customers don’t come in on a weekly basis and threaten to sue if anything is remotely wrong with a product they purchased? Because they do. I don’t believe TJ MAX doesn’t have said policies, I do believe it can happen by accident, and I also believe Shane and Jeffrey have a reason to exaggerate the story.
I used to work at tjmaxx and I definitely always suspected they do this with the returns and only the managers were allowed to do it but I never KNEW FOR A FACT I’ll never buy makeup from those store again because the things I’ve seen with that makeup and makeup brushes is disgustingggg
A few things 1. A lot of “Marshall’s employees” in the comments saying they don’t allow returns on those things. I have definitely tried things, not liked them, and had never had any issues returning to Marshall’s, TJMaxx, etc. They definitely accept all returns like that. 2. I was grossed out by Shane’s video but not surprised. Companies, especially the huge ones, do not care about safety, sanitation, or morals. They care about money. Customers are a dime a dozen for them. Places like target may not put certain items back on the shelves but what they will do is sell damaged, defective, or used items to liquidation stores. They make a quick buck selling them their returns knowing they are selling poor quality items. They do the same thing TJMaxx is doing, but they just aren’t selling it themselves. They sell it TO a company to do it for them.
@@kelpy_0yeah. Its not supposed to go back on the shelf even after it’s returned, that is the policy that every store legally has to have. But that doesn’t mean they all follow it. Just because Your store doesnt do it doesnt mean Any of them do. Bc they definitely do.
@@seraa3109 yeah that’s true! That’s what I was insinuating. Just saying them taking it doesn’t mean it’s going on the shelf. It could still end up there, but it’s against policy and it shouldn’t. TJ would still need to take the hit for their stores not following their procedures, but the company as a whole doesn’t endorse it. Shane’s video insinuates that the major brand forces you to put things back on the shelf. This might just be a poorly managed store.
From someone who worked for TJ Maxx and Marshalls for 10 years they cannot resell makeup that’s been returned. This is a far reach lol people will touch makeup in the store although they’re not allowed too and then put it back and employees then would mark them out and throw them away
Was that Chuk E Cheese pizza claim proven real? Cause if fit wasn't it feels like we are giving way too much credit to someone whos expose hasn't been confirmed. Still, some of the make up sold in these places are noticeable tampered with by the customers already and look beat up. Even higher end places like Sephora use testers for peoples make up. Like honestly, those testers are disgusting because everyone always directly swatches with the testers applicators rather than use the provided ones.
this isn't a high end place. i don't believe the chuk e cheese one because it didn't make sense, but this one actually seemed plausible and Jeffree star basically risked his reputation in saying this conspiracy is true and happened to his makeup. it also was documented by unknown twitter users who bought jeffree star's makeup at the discount store
I’ve worked at marshals in the beauty section and this is true. I’m super picky so if anything looked remotely used I would place them in the back section and bring the newer and clean makeup products towards the front. I’ve had had to return broken and used makeup myself from God knows where these people came from with it. I’ve had to secretly throw some things away cause it was just not sellable.
I used to work at JCP in the Salon and we had this group that would come in and CLEAN us out of products. I was told by management they will do this, pour out half the contents, gilll it with water, and resale to places like Target, TJ Maxx and other places. I know a woman that bought a big sexy hairspray and the labor was peeling, she took it off and it was LITERALLY Treseme.
If it's not sealed, I'm not buying it. But I find this a bit hard to believe every store is like this. Most beauty products are considered used as soon as they leave the store, but I have worked somewhere where if someone said they tried it, but didnt like it, they would look it over and put it back on the shelf depending on how it looked.
this is why i stick to buying things that i can sanitize. i don’t mess with cosmetics unless they are fully sealed from the manufacturer or are something like nail polish where i’m not likely to get an infection
is this old news to anyone else? I worked at gordmans (owned by the company that owns TJ Maxx, Burlington, goodies, Marshall's, etc) and there were definitely used products on shelves. customers would open and swatch, there weren't enough employees to keep up with that plus shrink. don't buy cosmetics or food there, kinda common sense considering they get overstock from stores like home goods, khols, etc.
As a non-US viewer, i always thought you guys had such a generous return policy. From where I come form, you can't even really return clothes and get your cash back, the most you get is an exchange or something. I always envied the whole culture of keeping the tag and returning the next day in shows LOL
In Greece, we can definitely buy something, wear it once without removing the tag and return it to the store and get our money back. I'm not sure about cosmetics though.
Bruh when I worked at TJ maxx we never put any beauty product returns back on the shelf at all. Idk about other stores but the store I worked at would never. Our store manager was anal about that stuff .
So as someone who has worked in beauty retail for 7 years, these stores definitely have processes to check make up when returned. I is up to the manager really hold this standard, but with covid hitting and lack of employees corners are being cut. What I do know for a fact is these discount store do buy old products and sell it years after expiration. As an example At my store we would send the Christmas kits back after the holidays ended. Then I would see the same ones in the store the next year!
I worked at a Marshalls a few years ago, I dont remember if we ttook returns of makeup but I would never buy the makeup there. People open up the packages and mess with the product, I would have to fix the open products and put it back.
@@ashlybelindaa C&D isn't almost getting sued either, they aren't enforceable. They are just requests that the company or person would like you stop talking it's just written in legal jargon to scare someone.
I worked at a TJ Maxx for years and we were not allowed to returned opened or used Beauty products. Some exceptions for allergy reactions but we were made to through them out.
Had a cousin who worked there she told me to only buy stuff that was factory sealed you know with the plastic wrap and lashes those are the only things she told me that were ok to buy…. A man stocking the shelves at the same place told me “I don’t think you want that” when I had eyeshadow in my hands… like it looked fine but that made me paranoid af… Shopping for lotion, make up or skin care I can not buy any of that stuff and it’s a danger to me since I’m Immunocompromised. 😮💨 The store and their counter parts that shall not be named could catch a lawsuit if something were to happen to someone in my similar situation. It’s so scary.
I work at ross and at leats high end or popular brands that get to the store are sealed and security boxes, the glamlite palletes i bought whete new, but the other brands, they just had a sticker and still get destroyed and stay at the floor, like tj max they just let customers open and touch the product or damage because there's some lip products that obviously had been tested or broken highlighters
I work at the company TJX (the company for marshals, Homegoods, tj maxx, etc). I traveled to every store they have in the Bay Area. We do have a policy on this. We do not take used make up once the seal is broke. On special occasions we do (manufacturing problems and such) we have special contains, in which each store has, that everything inside gets destroyed or sent to our special locations to be burned and disposed of properly. This policy goes through out the company. I’m not sure what stores those are but we will note.
As someone who worked at Marshalls, I would NEVER buy makeup from any TJX retailer. We would put returned makeup back on the shelves, we were never instructed to be sure they were unused.
I know at least at the Sally beauty I work at, we destroy products that are returned and have been used. We’re not allowed to put used item back on the shelf.
One of my best friends works at a Marshall’s and her store doesn’t accept returns on makeup or skincare if products are open. Now if someone opens the product in store and just leaves it there after tampering with it, she said it can be hard for them to keep track cause they don’t just have someone watching the stock at all times… but her store does their best to make sure tampered or opened stuff is thrown out
I use to work for Ross, I was a supervisor, all I would say is it depends on the manager. I would make sure we looked at returns and deny any that were used. But makeup, perfume, swimwear and under clothing were final sales.
I work at Sephora and we always check everything I usually put makeup or skin care that could be used but you might not be able to notice right away in the waste bin because that’s how we were taught so at least at Sephora you guys are 100% safe
I worked at Winners (Canadian equivalent, owned by the same company) and we definitely did put back beauty returns. I can’t hardly remember ever checking them before putting them out again 😅
On the other side of things, working at a makeup store, sometimes the stores will just change packaging or the formula so we return to the vendor where they buy it back from our store, then they sell it to discount stores for a lower price to try and recoup their money. There is nothing wrong with the makeup, just can’t be sold at full price anymore.
I feel like this isn’t too surprising. At stores near me a lot of the makeup and skincare looks used so I feel like it’s unspoken that if you get stuff like that from there that’s the risk. there should be rules and regulations for this though bc it’s unsafe
Shopping online doesn't guarantee it comes from a warehouse brand new. I used to work fulfillment for a department store and when makeup was bought online we pull the products from the shelves on the sales floor. Not ALWAYS and ALL stores but, food for thought.
I remember finding out that TJ Max has high end makeup products discounted when I was younger. I bought a too faced palette and the shade and light contour palette, but even at the young age I was, I opened them up to make sure that they hadn't been used. Even looking at some of the products outside packaging you could tell that they had been opened/used/broken.
I worked at TJ MAXX. I never really got returns for makeup, it just didn't happen often. When we did we would just have to check if it was opened. But you are expected to put the product in the go back bin immediately when you get it and keep cashiering as fast as possible. I have heard bad things about any liquid products/makeup. There's also a place in my town called Big Deal, they sell expired food.
The only other shops in my country that sell makeup bedside the makeup stores themselves are the supermarkets and "toy" stores but we never buy them from there. A lot of them are sealed, air tight locked or whatever it's called and I have seen them myself but we never buy make up from there.
I feel like part of it is also people opening and swatching the makeup to test it. I've gotten into the habit of checking any of the makeup I pick up because I've noticed that. I'm more amazed they don't take them off the floor and mark them as damages. Even working in a different store not related to those that sold store brand makeup, I've seen people test things like the lip glosses and put them back. I don't think it's just returns, I do feel like it's how people shop as well.
I worked at CVS and we allow returns on everything even if it’s used and yes they would put them back unless damaged but if it was used and looked new it would go right back ! That’s why I always check my items when grabbing cause I was traumatized
I work at tk Maxx in Australia. We don’t do returns on makeup, intimate wear, swimwear and food items specifically for hygienic and contamination. It’s a policy that we have to follow to ensure the safety of the items that we’re selling. This falls onto the employees not following the proper procedures and guidelines for returns. I am absolutely shocked to hear that Tj Maxx allows makeup to be returned. I love working for this company and it’s sad to see people destroy the products that we sell and employees not following normal procedures.
I was looking to donate makeup and skincare I never got to use and their requirements for them to accept eyeshadow like that it has to be brand new. But tjmaxx is over here not giving a shit🙄
i worked at a makeup store, when things are discontinued we send it back to the vendor. that makeup then ends up at these discount stores. things like used makeup ending up on the sales floor happens bc of human error/ neglect, not necessarily bc corporate is telling them to do this. you should be wary of anything your purchasing if it’s not sealed bc customers are disgusting and will open up packages and use the products then put it back, the employees are not aware the customers are doing this.. don’t blame them🙄
I worked at this store (in a different country) and we didn't allow returns on makeup, skincare, lingerie etc - we made it clear when they were purchasing the product too that they were not to be returned under any circumstances for health reasons
This has literally happened to me at a big department store…I bought a foundation and idk why but I always like opening the package and looking at the product before going home with it and guess what…when I opened the package and took the foundation out of the box I saw that the cap of the bottle was covered in finger prints! I went back to the sales lady and showed her…she apologized profusely butttttt I will never ever buy from that department store ever again….makes you really question any store selling makeup
I used to work as the counter manager for Clinique in a department store and whenever a customer returned an opened product, my STORE MANAGER would tell me to keep the product as testers. Our counter policy was to log all products that were returned unsealed, and then at the end of the month, destroy them. I found out that the previous counter managers, and the other current managers were keeping the products themselves or making the returns testers and then keeping the unopened TESTER products corporate sent us for themselves. So even if the stores aren't putting them back on the shelf to buy, they could be putting them out as testers for customers to try in store. Obviously not every makeup store is doing this, but sadly you wouldnt know who IS.
I mean, at the ones I’ve been to anyway, you can easily tell. Every item is beat to hell & stained with other things that have leaked 🤢 They’re way past shelf life, some look counterfeit…it’s disgusting. I don’t even go near it now
I worked at T.J. Maxx two different times. They never damaged out products when I worked there. If there’s an imperfection in something and the customer brings it up the cashier can only offer 10% off retail price. The makeup section is always crazy at all T.J.’s I’ve been to
It is safe to shop there if you buy what is sealed and not tampered with in any way. You can buy your jams there, check to see the lid isn’t popped. It’s common sense guys. 🤦🏻♀️
i worked at ross for years and we’re not allowed to take back anything from the makeup section, if it’s manager approved returned, then it’s marked off and no-sale we write it off and discard it in the trash at the EOS. that’s insane
i used to work at a very popular discount store whose main color was blue for about a year. we would put everything back on the shelves. clothes, toys, electronics, and yea makeup. our “policy” was everything had to be sealed for it to be put back in the shelves. but there would be times when a box was opened nicely enough that all it needed was to be taped back closed and my managers or other coworkers would do it and if put it back on the shelf. and i also remember putting back electronics and phone accessories even if we were told they didn’t work. again the managers and coworkers would tape up the boxes and give them to me to put back. it felt gross tbh. like morally and physically gross. you’re selling people a faulty or tampered with product. and then making them spend more of their time to get it fixed and even then they might grab another faulty or tampered product. it’s beyond fucked. so yeah i never shop at those discount stores unless i’m in a pinch
I work for TJX in Canada . To be honest throughout my time working with them, I’d say mostly everything returned ends back on the sales floor or written off if we can’t sell it. Could be different at other stores. I definitely think used makeup more often than not does come back on the sales floor, but we do inspect it. It would be a loss for the company if everything got thrown out simply because it’s opened or was assumed to be used by the customer. Without a doubt it’s gross to think about, but I mean what do you expect?Besides, customers often tamper with packaging in store since we only put higher price ticketed items in lockboxes or secure with spider tags to prevent theft. Sometimes because of that people blind buy and return products if they don’t like it. We also have a lenient return policy and customer satisfaction is very important to the company. We are also very flexible with policies. Because of that we accept it back even if its the most nasty and obviously used. If an associate comes to recover returns and doesn’t check the product even those can make it out to the floor.
I work at sams. It is against out policy to put any consumables back on the shelf. Even if the member just goes into the lot and turn around, we can't put it back on the shelf. All we do in donate it or toss. And u are Def talking about Ross or tjmax lol
It's not a discount store, but i worked at Walgreens, primarily in makeup, in 2013. Store policy was returned makeup and skincare got thrown away. Even if it was never used, plastic wrap still on, didn't matter. They also had a policy that nobody takes advantage of, but they will allow makeup returns, no questions asked, totally unlimited as long as you have your receipt and it's within 30 days. The idea was they'd prefer you find your perfect shade and keep buying it than get one and not like it and not come back.
went to target and bought my usual nyx brow gel, and it was white clear . It’s usually just clear and gets white clear when you’ve been using it and it looked like someone used it.
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I worked at Marshall’s for years. We never allowed returns when it came to makeup/skin care. The only way a return was allowed is if the product was sealed. Maybe that was a my store only policy
yeah must’ve just been your store because those things can be returned here at marshall’s even if it’s been used, as long as it’s within 30 days with receipt!
All the makeup at Marshall’s is opened and nasty
They’re totally exaggerating.
Our Marshalls doesn't accept returned makeup either. It's final sale. If the product is defective (skincare) & broken inside due to the company. We will make exceptions but other than that, it's a no!!!
it’s about TJ Max not marshall’s
I always felt disgusted on their makeup section. Not because of this reason, but it already looks like people open and try everything on. This just makes it worse!
Exactly! People who claim to be employees are so focused on the returns part but that doesn’t explain the mountains of used and expired products in the shelves 😂!
@@itzTeTe The way I was trained was if some of it was still intact, we had to keep it on the shelf, not allowed to toss it. The damaged products are always heavily discounted and the stores sorta give the vibe of "you know what you are getting yourself into and you aren't allowed to return it"
this! i already have sensitive skin even if its a good product it looked not safe to buy/try on at home
@@dearambyWhat?! They have to be violating some kind of health code there is no way they couldn’t be! Like they could be spreading herpes to people and they don’t care?
@@itzTeTemost of these places are severely understaffed and not trained properly. Blame the company not the staff
I worked at ulta for around a year and certain managers would make us put slightly used makeup and other products that were returned back on the shelf to be sold again. They said too many returns or damaged items kills their stores stats which is why they made us not damage them out. Always check your stuff. Only buy things with seals.
omg i bought a nyx putty blush from ulta. when i got home there was a huge fingerprint inside of it. i figured someone had just opened it to swatch it. but now i’m curious if it was put back on the shelf. GROSS DUDE
Ew no ulta is already so trashy how the security hits on you while you try to shop thanks for speaking up
I was tasked with destroying damages every week when I worked at ulta. Glad I had really good managers then?! Wack
I bought foundation at ulta used and tried to return it and the manager was so mad at me and said I can’t ever return anything again if she returned it and i said ok and never went back
Ummm you should have probably reported that because that is a SERIOUS FDA and CDC policy violation
I worked at Marshalls recently and we never allowed returns for makeup or skin care. We would need to tell customers those types of items were final sale. If we did take them back we would zero them out and throw them away.
I thought it was Tj-Max
TjMax is Marshall’s, it’s all the same company, this is definitely an employee error not a policy speaking as a former winners (Canada) employee.
I was thinking this was like a Ross or DD’s
That’s why I stand for Marshall’s 👏🏼👏🏼
He proved it tho.. The returned makeup was marked and they re-bought it. That's disgusting and can seriously harm someone like me with a skin disorder..
Exposing beauty secrets isn't the first reason why I would think Shane Dawson would get sued for.
But of course it’s the most realistic somehow 😢
Lmfoaoaoaaooaoaoa this is a fact !
Well, he's doing customers a favor with this one so how about we're thankful for this one eh?
@@VocaloidM1good pedo
Honestly, everybody loved Shane until people became woke and suddenly cared about racism😂😂 you know you watched him you know you enjoyed him stop the games
from a supervisor at Winners, i promise you we NEVER put a returned beauty/food product back on the shelves, especially if the seals are broken 💀 always always always written off. whatever store is doing this is FOULLLL
(edit: i do understand that all stores have different policies but most of the stores in my surrounding provinces (i’m canadian) have the same policy as my store 😭 obv i can’t speak for every store i just figured this would be a more regulated policy 💀)
I’m sorry, but all of the makeup I’ve bought from Winners was DEFINITELY expired. Not saying they put returns back, but it is generally a waste of money.
Just like Shane himself, he is trash. Yet we support him
@@newjaye They are just damage control. That’s all.
Ummmm no some winners do take makeup returns as long as you got your receipt amd its within 15 days
well the store near me take expired make up and have it disposed in their little station they have it’s different for different stores with their policy
Moral of the Story: DO NOT buy makeup from TJ Max!!!
Unfortunately not just Tj max this literally happened to me when I bought a foundation from Macys as well…makes you question any store selling makeup tbh
It's all of the thx corporate stores
Marshalls also as well as Ross, etc.
@@Hebahluvsyano way !!! I remember when I went to Nordstrom rack and I saw so many lip liner of Jeffrey star but at the time I just thought he was trying to give out his product to anybody 😂
all tjx stores have go back bins where they sort the returns by department and then put it back in that same department 😭
I bought a too faced lipstick from marshshalls a few years ago and omg it was disgusting 🤮 It was a half used messy lipstick inside the box…. Don’t buy from these stores!!
This might depend on the store. I worked at Burlington years ago and we would throw used make up away that was used or clearly messed with because it was store policy. But my own personal opinion: I would never buy make up at these stores because I’m paranoid about this. If it’s not sealed I don’t buy it 🤷♀️
I work at a Marshalls and we are told to throw away any returned makeup even if it looks like they didn't use it and if we find makeup on the racks that looked used we throw it away or if a customer brings up somthing asking for a discount because it looks used we don't sell it and throw it away idk at least that's what's done at my store
Hopefully my local Marshall's does this cuz I love Marshalls!!
I was in management at one of the stores and all our makeup was sealed if it was not sealed or came open on self we would throw it in the crusher. I did walk around 3-6 times a shift checking for open and or damaged goods. We did not take makeup returns at our store if they had been opened.
I also worked for the same company in a management position and we had the same policies in our location.
Well that’s good that you did that for YOUR store but seeing the comments and my own personal experience this is clearly a big problem so please let’s not act like hella discount stores don’t do nasty stuff
@@Daeja414seriously it’s like good thing she was one of the lucky ones 😂
Thanks for recapping Shane’s video, so I don’t have to give him a view and see all those roaches & demons.
amen
Wanting a recap of someone’s video because you’re interested in it, but hating them enough to not support them is weird 🤣
@@sarahmoorhead8146 okay, and? hate watching is p common. but to each their own
Lmao ^^ I agree with Sarah. The chismosa in u couldnt resist 😂😂😂
@@sarahmoorhead8146
I disagree I’d rather have somebody else recap it then support somebody with racist and pedophilic tendencies
And this is the reason why makeup stores DAMAGE OUT products. I have seen crazy shit throughout my years people tamper with shit. It’s just not safe to not only sell but donate either.
I just want to point out, remember when Jeffree made fun of KVD because her makeup ended up in these stores? So I’m sure once he saw his makeup there he freaked out lol and not because of expiration dates but because he was embarrassed after all that crap he talked 😂
YES I WORKED AS A COORDINATOR AT TJ MAXX FOR YEARS N WE WERE ORDERED TO JUST PUT IT BACK
I was the beauty specialist at Kohls like, 2017-2018 (before Sephora was in Kohls) and if the makeup was opened, we would damage it out, and it would be sent back to corporate to be damaged (I hope) but we couldn’t put it back on the shelves to resell if it was opened, and clearly used (ie- safety seals broken, dirty packaging, etc)
I worked at Marshall’s for almost a year and we definitely put makeup back on the floor sometimes. When someone would return something we would set it on the back counter, and throughout the day/at closing we would put all the returns back on the floor. But sometimes the things on the back counter were for price checks, so as the person who puts the front counter things back on the floor, you wouldn’t know if it was for a price check or if it was a return cause they never separated them or anything. Personally I would never buy makeup that was already opened or looked tampered with cause, like Shane said in the video, people come in and mess with the stuff. All the products come new but over time they get nasty and we were never told to price them out unless they were absolutely unusable.
Do we know they actually returned these products? Because they could have just say they did. They could have buy stuff, mark it, go back to the shop and put it on the shelf by themselves for filming... I'm just saying there is not enough proof and it could have been staged. I know corporations do nasty stuff for money but let's not believe in everything on the internet, especially from people like Shane.
Exactly what I was thinking. I think it's fair to wonder.
I 100% was about to comment the same thing. It’s not like Shane Dawson is the most reliable source.
Why would he risk a law suit then
@@alliedriscol1579 for the views
Did he show the receipt/footage of checking out from the second buy? If not then it could have been staged. Wouldn't put it past Shane to try to pull a JS and do anything to remain relevant.
Isn’t it suspicious that he was able to buy the SAME pallet? I mean even if it’s discounted I just, idk. Plus, you’re going to tell me they were selling expired JS make up and NOBODY called him out for it? Nobody noticed? Especially when seeing how quickly influencers get called out for selling expired products. I feel like whenever Jeffree chimes in he’s like “oh yeah, that’s so true. It almost happened to me but thankfully I caught it and saved the day 😌”. I still think this is true, but idk something about Shane and Jeffree calling it out feels suspicious.
Did you even listen to the video? DH
There was definitely clap back for the expired makeup back in 2019 drama channels where spewing vids everywhere and Jeffree had to release the police report his company filed.
@@Bourkey15 yes I did. Did you even read my comment? I agree with the overall message, I’m just saying it’s too coincidental to buy the same makeup pallet you put back.
@@sunny9439I mean the point was to see if they had the same palette…they did so they bought the palette idk why it seems to coincidental like these companies don’t be unsanitary asf. Trust me not defending Shane or Jeffree in the slightest but I really wish ppl would stop acting like stuff like this is just so out of the ordinary
@@Daeja414 I will say maybe my local store is just super understaffed but there's no way even if they were putting stuff back on the shelf they'd be doing it that quick it would be there like at least a week
Imo jeffree seemed like he was lying about the disposal people stealing his stuff 😂 it felt like he’d made it up because his stuff is at discount stores! No company would risk their income like that
I just can't see that though. He has so much money so I don't think he would need to tbh.
Badly run/ managed stores have that issue. They aren't supposed to or usually allowed too. But it all has to do with who is managing or running that store.
Edit: And is it just me or is this not even a conspiracy. This is something my mom and grandma warned me to look out for when I started using makeup. It's not shocking. People are lazy, suck, and will do anything to make money.
It's iced tea. 🥱
I’ve worked for this company, the store I worked at would of never put makeup back omg
I buy from Marshalls and I've never had an issue like this. The makeup is always sealed, or just has defects like a broken eyeshadow pan. I think it really just depends on management of each store.
I work at Sally Beauty and happy to say we put all used products in hazmat bins.
Weird, when I worked there if it looked like it could be sold we put it back on the shelf
I'm so happy this is finally being addressed. This has been going on for decades and people are now just catching on it's mind-blowing. It's disgusting, it's unsanitary never buy used makeup. Good job girl, you Keep doing what you're doing. The people deserve to know.
Bro I shop at these stores and his entire video just made me feel poor 💀
The “discount store” got to me the most 😂
Was thinking about this, what about the people that have no choice but to buy discount stuff
@@jasminjuarez7505is it not a discount store tho?
Shane is so classist
I feel like the travel size mascara and full size mascara conspiracy might be true. I remember i got a milk makeup mascara the mini size and it was sooooo good, did not flake and made my lashes super long, i ended up buying the full size and was super disappointed, it flaked 30 mins after I put it on and no length was added. This is just my experience, has anyone else noticed it as well?
Right! I have bought the exact same mascara and thought that…can’t beat Shane applying it on video too
I’ve noticed this with like the travel size tubes of perfumes vs their full sized versions. It’s like they’re watered down, def not as strong.
I mean people be swatching and put their fingers inside containers, and TJ doesn’t even care….
we’re platforming SD again?
I’m a makeup artist & work in luxury beauty (highest end, four letters, can’t find anything for under $50) and I can’t believe this! This isn’t really tea as it’s our official policy on every receipt but we’re only supposed to accept returns if they are completely unused and in resell-able condition and if the plastic is opened, we go through the entire box checking it before even allowing the return. If it’s opened or used even once we don’t give a full $ return & won’t put it back on the floor (we have testers & artists for everything! No reason to try it once at home) I would have caught this so fast. Was hoping that was the industry standard. Guess not 😂
I think it depends on the locations. Any store I’ve ever worked at, you can return skin care and makeup but if it’s opened it just gets thrown away. But stuff CAN get put back on the shelves if the person has no idea what they’re doing or they didn’t realize it was opened
Hey 👋🏽 I used to work there before Covid and let me just say, when they opened up after Covid ALL makeup, makeup tools, lashes, face care, and body care that was returned ended back on the shelves. I did a return on a used lipstick And try to throw it away but was yelled at to put it on the shelves.
I'm from Europe and I've always found it so weird that it seems like in the US every product can be returned no matter what.
In my country you cannot return makeup unless it's sealed, the same goes for any product that can be opened and used like body wash, creams, foods. Underwear, socks, games, movies etc. as well. Like anything that can be tampered with or it would be unhygienic to return is not sold as a returnable item.
i worked at both tj and marshall’s for over a year and i can agree that we mostly returned all of the stuff, if it looked fine from first glance we were told to put it back on shelves.. the amount of thieves we had there was crazy with the makeup aswell, i also saw a lot of big names like morphe and there palletes being WRECKED and then sold on shelves
I have worked for this company for years and we have very strict policy for food and makeup. It can not be returned let along put back on the floor if it has been used or if the seal is broken. For food it can’t be returned if it has been opened or if it’s expired and was purchased before the expiration date.
I used to work at Tj Maxx (during Covid) and I can confirm this is true 😅
Yep. I bought a skincare product during mask mandates, and found it had already been opened. Luckily, I got my money back, but what happened to the product after that is anyone's guess.
This is 1000% untrue. Products have expiration dates for a reason-we have to review them before putting them on the shelf. Do mistakes happen? Of course. There are definitely some bad employees that don’t check and put products back, but there are undeniably policies against this. My guess is this is for him and Jeffree to try and reinvigorate jeffree’s brand
Nah, many employees have known about this for quite awhile, at the very least in Canada they've known. It varies between locations tho.
seems to depend on the retailer
Did u even watch the video…? They literally marked it returned it and found it on the shelf like wym this isn’t true lmaoo like tell me you didn’t watch the video and went straight to the comments without telling me
Do you work at tjmaxx ?
@@america4438 I’ll clarify my statement for you since I said this is false: I worked at Sephora and other retailers (but never TJ max specifically) so I know it CAN happen. I’m sure it does happen at TJ Max sometimes, but we had policies against this because it’s a lawsuit waiting to happen. Do you really believe customers don’t come in on a weekly basis and threaten to sue if anything is remotely wrong with a product they purchased? Because they do. I don’t believe TJ MAX doesn’t have said policies, I do believe it can happen by accident, and I also believe Shane and Jeffrey have a reason to exaggerate the story.
I used to work at tjmaxx and I definitely always suspected they do this with the returns and only the managers were allowed to do it but I never KNEW FOR A FACT
I’ll never buy makeup from those store again because the things I’ve seen with that makeup and makeup brushes is disgustingggg
A few things
1. A lot of “Marshall’s employees” in the comments saying they don’t allow returns on those things. I have definitely tried things, not liked them, and had never had any issues returning to Marshall’s, TJMaxx, etc. They definitely accept all returns like that.
2. I was grossed out by Shane’s video but not surprised. Companies, especially the huge ones, do not care about safety, sanitation, or morals. They care about money. Customers are a dime a dozen for them. Places like target may not put certain items back on the shelves but what they will do is sell damaged, defective, or used items to liquidation stores. They make a quick buck selling them their returns knowing they are selling poor quality items. They do the same thing TJMaxx is doing, but they just aren’t selling it themselves. They sell it TO a company to do it for them.
They might still take the return but that doesn’t mean it goes back on the shelf.
@@kelpy_0yeah. Its not supposed to go back on the shelf even after it’s returned, that is the policy that every store legally has to have. But that doesn’t mean they all follow it. Just because Your store doesnt do it doesnt mean Any of them do. Bc they definitely do.
The Marshalls and tj maxx employees are under cover agents trying to do damage control.
thisssss
@@seraa3109 yeah that’s true! That’s what I was insinuating. Just saying them taking it doesn’t mean it’s going on the shelf. It could still end up there, but it’s against policy and it shouldn’t. TJ would still need to take the hit for their stores not following their procedures, but the company as a whole doesn’t endorse it. Shane’s video insinuates that the major brand forces you to put things back on the shelf. This might just be a poorly managed store.
From someone who worked for TJ Maxx and Marshalls for 10 years they cannot resell makeup that’s been returned. This is a far reach lol people will touch makeup in the store although they’re not allowed too and then put it back and employees then would mark them out and throw them away
Was that Chuk E Cheese pizza claim proven real? Cause if fit wasn't it feels like we are giving way too much credit to someone whos expose hasn't been confirmed. Still, some of the make up sold in these places are noticeable tampered with by the customers already and look beat up. Even higher end places like Sephora use testers for peoples make up. Like honestly, those testers are disgusting because everyone always directly swatches with the testers applicators rather than use the provided ones.
The claim has never been proven as real
this isn't a high end place. i don't believe the chuk e cheese one because it didn't make sense, but this one actually seemed plausible and Jeffree star basically risked his reputation in saying this conspiracy is true and happened to his makeup. it also was documented by unknown twitter users who bought jeffree star's makeup at the discount store
I’ve worked at marshals in the beauty section and this is true. I’m super picky so if anything looked remotely used I would place them in the back section and bring the newer and clean makeup products towards the front. I’ve had had to return broken and used makeup myself from God knows where these people came from with it. I’ve had to secretly throw some things away cause it was just not sellable.
I worked for the store in question and YES they did what Shane showed. Once I found out about it and many other things nasty asf I quit immediately.
I used to work at JCP in the Salon and we had this group that would come in and CLEAN us out of products. I was told by management they will do this, pour out half the contents, gilll it with water, and resale to places like Target, TJ Maxx and other places. I know a woman that bought a big sexy hairspray and the labor was peeling, she took it off and it was LITERALLY Treseme.
big sexy doesn’t have labels. it’s literally printed on the metal can.
@@moo_jessye I’m very aware of that fact, but not a lot of people are.
If it's not sealed, I'm not buying it. But I find this a bit hard to believe every store is like this. Most beauty products are considered used as soon as they leave the store, but I have worked somewhere where if someone said they tried it, but didnt like it, they would look it over and put it back on the shelf depending on how it looked.
this is why i stick to buying things that i can sanitize. i don’t mess with cosmetics unless they are fully sealed from the manufacturer or are something like nail polish where i’m not likely to get an infection
You could definitely spread infection and fungus through polish just fYI
is this old news to anyone else? I worked at gordmans (owned by the company that owns TJ Maxx, Burlington, goodies, Marshall's, etc) and there were definitely used products on shelves. customers would open and swatch, there weren't enough employees to keep up with that plus shrink. don't buy cosmetics or food there, kinda common sense considering they get overstock from stores like home goods, khols, etc.
As a non-US viewer, i always thought you guys had such a generous return policy. From where I come form, you can't even really return clothes and get your cash back, the most you get is an exchange or something. I always envied the whole culture of keeping the tag and returning the next day in shows LOL
In Greece, we can definitely buy something, wear it once without removing the tag and return it to the store and get our money back. I'm not sure about cosmetics though.
Bruh when I worked at TJ maxx we never put any beauty product returns back on the shelf at all. Idk about other stores but the store I worked at would never. Our store manager was anal about that stuff .
So as someone who has worked in beauty retail for 7 years, these stores definitely have processes to check make up when returned. I is up to the manager really hold this standard, but with covid hitting and lack of employees corners are being cut. What I do know for a fact is these discount store do buy old products and sell it years after expiration. As an example At my store we would send the Christmas kits back after the holidays ended. Then I would see the same ones in the store the next year!
I worked at a Marshalls a few years ago, I dont remember if we ttook returns of makeup but I would never buy the makeup there. People open up the packages and mess with the product, I would have to fix the open products and put it back.
All of that overly dramatic yelling "NOOO" reminds me how irritating Shane is
"Almost Sued"...wtf does that even mean?
If you're reading this comma watch out I might almost sue you.
They usually send a cease and desist order first
@@ashlybelindaa C&D isn't almost getting sued either, they aren't enforceable. They are just requests that the company or person would like you stop talking it's just written in legal jargon to scare someone.
I worked at a TJ Maxx for years and we were not allowed to returned opened or used Beauty products. Some exceptions for allergy reactions but we were made to through them out.
Had a cousin who worked there she told me to only buy stuff that was factory sealed you know with the plastic wrap and lashes those are the only things she told me that were ok to buy….
A man stocking the shelves at the same place told me “I don’t think you want that” when I had eyeshadow in my hands… like it looked fine but that made me paranoid af…
Shopping for lotion, make up or skin care I can not buy any of that stuff and it’s a danger to me since I’m Immunocompromised. 😮💨 The store and their counter parts that shall not be named could catch a lawsuit if something were to happen to someone in my similar situation. It’s so scary.
I work at ross and at leats high end or popular brands that get to the store are sealed and security boxes, the glamlite palletes i bought whete new, but the other brands, they just had a sticker and still get destroyed and stay at the floor, like tj max they just let customers open and touch the product or damage because there's some lip products that obviously had been tested or broken highlighters
I work at the company TJX (the company for marshals, Homegoods, tj maxx, etc). I traveled to every store they have in the Bay Area. We do have a policy on this. We do not take used make up once the seal is broke. On special occasions we do (manufacturing problems and such) we have special contains, in which each store has, that everything inside gets destroyed or sent to our special locations to be burned and disposed of properly. This policy goes through out the company. I’m not sure what stores those are but we will note.
As someone who worked at Marshalls, I would NEVER buy makeup from any TJX retailer. We would put returned makeup back on the shelves, we were never instructed to be sure they were unused.
I honestly feel like you dropped the ball big time on this video. Taking Shane’s word as a source of truth is so dangerous.
vouch. it's SHANE of all people. this might scare so many viewers
I know at least at the Sally beauty I work at, we destroy products that are returned and have been used. We’re not allowed to put used item back on the shelf.
One of my best friends works at a Marshall’s and her store doesn’t accept returns on makeup or skincare if products are open. Now if someone opens the product in store and just leaves it there after tampering with it, she said it can be hard for them to keep track cause they don’t just have someone watching the stock at all times… but her store does their best to make sure tampered or opened stuff is thrown out
I use to work for Ross, I was a supervisor, all I would say is it depends on the manager. I would make sure we looked at returns and deny any that were used. But makeup, perfume, swimwear and under clothing were final sales.
I work at Sephora and we always check everything I usually put makeup or skin care that could be used but you might not be able to notice right away in the waste bin because that’s how we were taught so at least at Sephora you guys are 100% safe
I'd never expect this from Sephora but Ulta? 😬 I only shop there if someone gives me a gift card. Their employees are rude/lazy too.
I worked at Winners (Canadian equivalent, owned by the same company) and we definitely did put back beauty returns. I can’t hardly remember ever checking them before putting them out again 😅
Thank you for this video I needed to see this
On the other side of things, working at a makeup store, sometimes the stores will just change packaging or the formula so we return to the vendor where they buy it back from our store, then they sell it to discount stores for a lower price to try and recoup their money. There is nothing wrong with the makeup, just can’t be sold at full price anymore.
I feel like this isn’t too surprising. At stores near me a lot of the makeup and skincare looks used so I feel like it’s unspoken that if you get stuff like that from there that’s the risk. there should be rules and regulations for this though bc it’s unsafe
Shopping online doesn't guarantee it comes from a warehouse brand new. I used to work fulfillment for a department store and when makeup was bought online we pull the products from the shelves on the sales floor. Not ALWAYS and ALL stores but, food for thought.
I remember finding out that TJ Max has high end makeup products discounted when I was younger. I bought a too faced palette and the shade and light contour palette, but even at the young age I was, I opened them up to make sure that they hadn't been used. Even looking at some of the products outside packaging you could tell that they had been opened/used/broken.
I worked at TJ MAXX. I never really got returns for makeup, it just didn't happen often. When we did we would just have to check if it was opened. But you are expected to put the product in the go back bin immediately when you get it and keep cashiering as fast as possible. I have heard bad things about any liquid products/makeup. There's also a place in my town called Big Deal, they sell expired food.
The only other shops in my country that sell makeup bedside the makeup stores themselves are the supermarkets and "toy" stores but we never buy them from there. A lot of them are sealed, air tight locked or whatever it's called and I have seen them myself but we never buy make up from there.
I feel like part of it is also people opening and swatching the makeup to test it. I've gotten into the habit of checking any of the makeup I pick up because I've noticed that. I'm more amazed they don't take them off the floor and mark them as damages. Even working in a different store not related to those that sold store brand makeup, I've seen people test things like the lip glosses and put them back. I don't think it's just returns, I do feel like it's how people shop as well.
Keep in mind guys Tj Max, Marshall’s are sister stores all under the Same company.
If it helps anyone, ANYTHING from Sally Beauty is damaged if it’s been used. We triple check items when they’re returned!
I worked at CVS and we allow returns on everything even if it’s used and yes they would put them back unless damaged but if it was used and looked new it would go right back ! That’s why I always check my items when grabbing cause I was traumatized
I work at tk Maxx in Australia. We don’t do returns on makeup, intimate wear, swimwear and food items specifically for hygienic and contamination. It’s a policy that we have to follow to ensure the safety of the items that we’re selling. This falls onto the employees not following the proper procedures and guidelines for returns. I am absolutely shocked to hear that Tj Maxx allows makeup to be returned. I love working for this company and it’s sad to see people destroy the products that we sell and employees not following normal procedures.
I was looking to donate makeup and skincare I never got to use and their requirements for them to accept eyeshadow like that it has to be brand new. But tjmaxx is over here not giving a shit🙄
i worked at a makeup store, when things are discontinued we send it back to the vendor. that makeup then ends up at these discount stores. things like used makeup ending up on the sales floor happens bc of human error/ neglect, not necessarily bc corporate is telling them to do this. you should be wary of anything your purchasing if it’s not sealed bc customers are disgusting and will open up packages and use the products then put it back, the employees are not aware the customers are doing this.. don’t blame them🙄
I worked at this store (in a different country) and we didn't allow returns on makeup, skincare, lingerie etc - we made it clear when they were purchasing the product too that they were not to be returned under any circumstances for health reasons
This has literally happened to me at a big department store…I bought a foundation and idk why but I always like opening the package and looking at the product before going home with it and guess what…when I opened the package and took the foundation out of the box I saw that the cap of the bottle was covered in finger prints! I went back to the sales lady and showed her…she apologized profusely butttttt I will never ever buy from that department store ever again….makes you really question any store selling makeup
Well, you should never buy products that don’t have a seal on the box
I don't believe a single thing coming from that dude.
Not a TJMaxx commercial popping up during this video lol
I used to work as the counter manager for Clinique in a department store and whenever a customer returned an opened product, my STORE MANAGER would tell me to keep the product as testers. Our counter policy was to log all products that were returned unsealed, and then at the end of the month, destroy them. I found out that the previous counter managers, and the other current managers were keeping the products themselves or making the returns testers and then keeping the unopened TESTER products corporate sent us for themselves. So even if the stores aren't putting them back on the shelf to buy, they could be putting them out as testers for customers to try in store. Obviously not every makeup store is doing this, but sadly you wouldnt know who IS.
i wish he showed him actually finding & cashing out the same products. he just cut to him having the products in the car
I mean, at the ones I’ve been to anyway, you can easily tell. Every item is beat to hell & stained with other things that have leaked 🤢 They’re way past shelf life, some look counterfeit…it’s disgusting. I don’t even go near it now
They don’t deserve any social platform at this point
huh
it’s crazy how the ppl in the comments are disapproving and saying it’s fake when the evidence IS SO CLEARRR
I worked at T.J. Maxx two different times. They never damaged out products when I worked there. If there’s an imperfection in something and the customer brings it up the cashier can only offer 10% off retail price. The makeup section is always crazy at all T.J.’s I’ve been to
It is safe to shop there if you buy what is sealed and not tampered with in any way. You can buy your jams there, check to see the lid isn’t popped. It’s common sense guys. 🤦🏻♀️
I think this is true because I have went to Marshall’s there was a whole section full of mess up nasty makeup products
i worked at ross for years and we’re not allowed to take back anything from the makeup section, if it’s manager approved returned, then it’s marked off and no-sale we write it off and discard it in the trash at the EOS. that’s insane
i used to work at a very popular discount store whose main color was blue for about a year. we would put everything back on the shelves. clothes, toys, electronics, and yea makeup. our “policy” was everything had to be sealed for it to be put back in the shelves. but there would be times when a box was opened nicely enough that all it needed was to be taped back closed and my managers or other coworkers would do it and if put it back on the shelf. and i also remember putting back electronics and phone accessories even if we were told they didn’t work. again the managers and coworkers would tape up the boxes and give them to me to put back. it felt gross tbh. like morally and physically gross. you’re selling people a faulty or tampered with product. and then making them spend more of their time to get it fixed and even then they might grab another faulty or tampered product. it’s beyond fucked. so yeah i never shop at those discount stores unless i’m in a pinch
I work for TJX in Canada . To be honest throughout my time working with them, I’d say mostly everything returned ends back on the sales floor or written off if we can’t sell it. Could be different at other stores. I definitely think used makeup more often than not does come back on the sales floor, but we do inspect it. It would be a loss for the company if everything got thrown out simply because it’s opened or was assumed to be used by the customer. Without a doubt it’s gross to think about, but I mean what do you expect?Besides, customers often tamper with packaging in store since we only put higher price ticketed items in lockboxes or secure with spider tags to prevent theft. Sometimes because of that people blind buy and return products if they don’t like it. We also have a lenient return policy and customer satisfaction is very important to the company. We are also very flexible with policies. Because of that we accept it back even if its the most nasty and obviously used. If an associate comes to recover returns and doesn’t check the product even those can make it out to the floor.
i’ve worked at ulta and sephora and i promise they do not do what these discount stores do
Hmmm...who would benefit if you didnt buy their products from close-out stores but directly from them...🤔🙄
I work at sams. It is against out policy to put any consumables back on the shelf. Even if the member just goes into the lot and turn around, we can't put it back on the shelf. All we do in donate it or toss. And u are Def talking about Ross or tjmax lol
It's not a discount store, but i worked at Walgreens, primarily in makeup, in 2013. Store policy was returned makeup and skincare got thrown away. Even if it was never used, plastic wrap still on, didn't matter.
They also had a policy that nobody takes advantage of, but they will allow makeup returns, no questions asked, totally unlimited as long as you have your receipt and it's within 30 days. The idea was they'd prefer you find your perfect shade and keep buying it than get one and not like it and not come back.
I work at target and I get return makeup ALL the time we are told to defect it out even if the tape is tampered even by a little bit
buy things with unbroken seals and that have no gummy residue on them
went to target and bought my usual nyx brow gel, and it was white clear . It’s usually just clear and gets white clear when you’ve been using it and it looked like someone used it.
I wouldn’t be surprised if some people buy makeup just to show off online and then return it