Hotel room locks come to mind---the key card kind of lock. Program the lock to stop responding to the key card. The moment they step out the door, it locks behind them. You may have to return their personal property, but it could be effective.
I disagree. If they paid you money they have the right to give their side of the story, just like you have the right to respond and give your side of the story.
Super ironic timing here. We've had multiple issues over the past week and one of them boiled to a head today. Great advice about delaying the claim for the 14 day period. Out of our 700+ reviews we have now, we have about 25 1 star reviews. Nearly every one of them was in retaliation for us filing a claim against the guest. Great stuff!
Jeff Martin yes that’s something I had to learn because I would be so frustrated I’m so impatient in writing them a review and filing my claim I forget about the 14 day period but I will just have it wait
My area here in North Jersey is now cracking down on short term rentals. The city came by when a short term tenant was there and said that if we don't stop it, the city will fine me the owner I think it was $250/day. I had the guy moved out and had a realtor list the entire house as a 12 month rental and he found me a great tenant after I screened him and except for doing repairs and improvements on the house have so much less stress to deal with.
This happened to me as the guest refused to leave and I called my friends and they called other people before I know there were about 60 people in the house and in the guest’s room. The guest ran out of the house lol
THATS RIGHT...THESE PEOPLE ARE OUT OF ORDER...🙄🙄🙄I don’t know what the govt is thinking in placing in law that people can legally steal people’s property...like what🤣🤣🤣only in the United States
Starring important emails is a great tip, but most email platforms will let you search your email. Upon doing this search, you'll usually get all of your correspondence from that tenant and if you word your search just right, you'll get the emails from airbnb as well. Another trick would be to send copies of the emails to all your email groups as well at the time the conversation is taking place. ❤🌅🌵
I would make or alter the initial reason to call the police for re-posession as one were we have not gotten any response and we are havin safety concerns that you are OK since there is no response..
Depends on the state also, but in my state, too, you can just knock out a window and then call code enforcement, and theyll remove any occupants immediately for a code reason. Then simply replace your window.
What really can help is a legally crafted rental agreement they have signed that states they are not tenants but rather guests and have no rights to the property beyond their paid period. There should be ID collected by you and digital signatures on a contract by each and every guest. Look up the laws in your state regarding inn keepers and have a lawyer draft a legal agreement accordingly. This is a rare occurrence but if it happens to you (you're targeted by a con artist) you'll be sorry you didn't. The laws in most state will require you to evict them using a civil eviction procedure that could take months. Sometimes a year or more if you're in California and they're disabled etc. Most liberal states will not enforce your rights because you don't "look" like a hotel. But they will be happy to tax you. Ask me how I know, lol.
Thats smart and I'm sure you are right, but won't that scare most guests away? I know I wouldn't sign a paper and send my ID to some guy, to stay in his home, for one day. I'd just say, " next". Lol.
I had a guest who was a traveling nurse with out of state plates. She stayed a month and burned incense and talked loudly when she was home from work. I told her she has to check out on her last day because another guest was staying for one night. She said she would check out at 10am but didn't leave until 11am. She complained that she wanted to stay another month but I wanted her out. When she finally checked out, it took literally a month to air out the incense smell from the room. Now I prefer shorter stays but have put it on hold for now.
You are a hit. Even if I was not going to do Airbnb you are very informative, efficient, and balance business mind, and it seems all around good guy🤗. I think you will blow this channel out the water. So be ready to expand. Excellent information🎓
This is the first video I've seen of yours but I just want to say that I appreciate that you don't ask for the 'like and subscribe' until the end of the video.
Great resource, "practice prevention"'good advice. I've got another snag with this issue- what if the guest is staying in their own camper and either stops paying or refuses to leave and just keeps booking. We have a guest now that has a very beat up camper, with a clutter of stuff that we don't want on our property because it devalues the overall appearance of our camping property.
Well, I want to do you have a lease for the for the owner to park their camper on your property and has he paid onto the lease and how long has he been there? It sounds he’s been there more than 30 days because then you would have to still probably still go to the infection, court to get him properly, evicted off your property and if he feet still refuses to go after a court order to be removed then you would be probably in your legal right to call a tow truck and have it removed and it goes to the impound lot before you do so two weeks prior out to give the tenant more than enough time to remove his property off your land said that if you’re not removed in certain amount of days, do you believe me no other option I have gone through the court legally to evict you in the proper way. I have all my documentation of this removal and certain amount of days if you are not off my property, I can legally call the tow truck to tow your camper and it will sit in the impound lot with fees that you will have to pay to get your camper back and I’ll probably bet your day would you know probably the next day it’ll be gone probably because they don’t want it to go to the impound lot because then the impound lot has a certain amount of days for them to pay you for a vehicle or anything from the impound lot and then now they got a deal with the city with fees that are going to be accrued every day and asked you don’t pay in a certain amount of days they can legally sell off his property because of nonpayment for the impound fees. Specially, if this is supposed to be his house, he supposed to be living in so now if he doesn’t pay in time, there’s a good 70% that he’ll be homeless without this camper which will force him to cough up money to actually pay the city fees if he does not want to be out literally on the streets because I’m thinking a camper van is it because of D form of house it would still be considered a dwelling that you can still live in even though you don’t own dish dwelling but they are parked on your land that they pay you rent and if they stop paying then you should be able to go through the court legally and get them evicted off your Lancer now they have to relocate their camper somewhere else that is not on your property and even if they show up I’m sure they still have to provide all the information to the court that they can legally possess their camper. I’m sure you still have to carry insurance. I’m sure you still have to provide your drivers license and stuff provide all those that information can be sometimes a hassle. Specially, if you’re not paying one day insurance, which sometimes will actually go to the wayside if you’re in a bind, and I can’t afford to pay, and they would have to produce that every time they go to court, which will force them to pay the insurance if they want to keep their camper legally to be driven, or you would still have to call the tow truck to get it removed even if it were at the owner is Spence because they can’t legally drive it off the property because uninsured because still considered a vehicle but I think that’s in my brain to worry, I see it and the way I kind of interpret the law about positions and watch your owed is also valid and what he has off is also valid to so you can have a no mess resolution to getting him off your property and also it might also be a kind of a hassle once you get them off your property or he might still be on your property, but you still make it difficult to access your property if you have fencing up even though you still got to provide him a way to get his property off your property but make sure that she he communicates with you so that you know say you got a lock on well he hast to call you so you can come and actually unlock the gate so he can drive it off but you still probably got to go to the courts to legally evict off your property because I’m very well no you won’t have a keys to his RV so you could drive it on the street so to speak and just leave it there off your property where he can still access it and it’s not probably feasible for you to call a tow truck just to have the tow truck put it on the street that’ll cost you money and the guys money probably
Man poor cleaners, if I was the cleaner I would refuse to do half the things you mentioned. You or management should visit the property and deal with it, once the property is cleared and safe then let the cleaner do their job.
Hey for an idea for a future video as you requested, communication with guests would be amazing - like how responsive do you need to be? How quick should you reply to texts? What (if any times of the day / night are off limits?). If the guest needs something (not an emergency), whether to replace batteries in the remote or replace a broken coffee machine or whatever, how quick should you make sure to have that brought to them / fixed.
My son is 6'2" 270lbs and wears a patch over his eye. When we're together, I'm this little 5'5" thing, and I introduce him to friends as my body guard. He is sweet as a peach but has taken self defense stuff.
Offer to cook breakfast on the last morning with Bloody Marys and Minosas at 9;30 AM. Here you can see if they are getting ready,see the quality of the unit and thank them for their stay and remind them to rate you with a custom chocolate bar.
It happen a couple time to me, once I did mention that I would call the police after following all the previous step, the guest got really upset said "I was threatening him "and left me a 1 star review, destroy some items. What actually really help as calling Airbnb, they got in touch with the guest in a heart beat and the guest left right away.
I was hoping the thumbnail was a step…”Call SWAT, bust the door down and start busting heads” Great advice. Doing it this way helps prevent mistakes and getting overwhelmed!
The guest was defiant and ignore my check out request and also brought pets that weren't allowed on the property, They finally left after 2hrs late. The Resolution: Airbnb did charge the $100 security deposit! Which should have been more.
Airbnb never let me keep a security deposit. They told me the deposit is only for stolen items. But then again i noticed airbnb has different rules for the same situations. It depends who helps you over the phone lol
Depends on where you live. In here the police do not deal with stuffs like this, so if your renters know about this they know that it’s just an empty threat
Yeah, where I live the police also won't deal with it if you mention "rent". I guess they would come if you say there are people trespassing in your property as if you had no idea who they were. However, this would make for a very bad experience to the guest in my opinion...
You would be highly surprised. Even if they are tresspassers they will be treated as tenants if they lie and say they're renting the place. Police will not get involved and they will not help you. They will say you have a verbal lease agreement. I know this from personal experience. Not theory.
In some states if they resided there for three days they are now tenants and you can't remove or evict them without a court order which can take months. They can live there half a year without paying rent and then you are SOL.
@@AirbnbAutomated have you ever actually had any experience where police helped? I'd love to hear about it. They usually say it's a tenant and leave you with it.
One thing I did that works pretty good is put a remote controlled arm that open 2 different hatches in the sewer line. This happens 15 minutes after check out. Pretty soon the majority of the house will start smelling like poo poo. They always leave
Hello I want to know what I need to do start air BnB at my 6-bed room house in Houston, texas of course one of the room will be occupied by myself so I need to get to know how start the business.
We request a verbal check-out (suggested 1 to 2 hours) .... if it’s an 11:00am check-out, and we don’t hear from them by 9:30 to 10:00am (ish) ... we call - and if there’s no answer, we blow their phone up to contact us immediately = a human voice is always favorable to revisit a check-out (that paper trail is also visible via their booking venue) ... in addition, upon (verbal) CHECK-IN, we make the check-out perfectly clear that this is mandatory = 101, isn’t always easy, but the additional efforts (a’head of the cart) minimizes further check-out problems.
Thank you for all of the great information. I'm dying to get started. I'm currently an all-star host on the TURO platform and I have driven for UBER and LYFT so I have a little experience in the sharing community. I would like to co-host immediately as I prepare to be a host.
Thank you this video is very helpful Did you ever had a problem with a guest that had a 30+ day reservation, and when you are trying to remove him he claims that he is a tenant and that he has no where to go and that you can't have him leave without an eviction court order . Thank you
@Fidelio1488 I agree that its a nightmare but 95% of my guests stay between 30 days to 6 months and I target that kind of guests with a monthly discount. I have hosted more then 300 guests and did not have hat problem yet, so it's pretty rare.
I've never had a guest do an unauthorized late check out, but I do have them sign a detailed rental agreement with specific rules & fees, as well as charge a high damage deposit (minimum $2k), which you can deduct late check out fees from. Never any issues.
How can I do this? What are you doing? A 1 page with list of rules and for each penalty, there's a fee attached to it? Also, what are the details and how do I adjust my listing to do the $2000 high damage deposit that can subtract late fees etc please?
Our cleaners usually arrive at 11am. If the guest is still there we immediately message the guest and let them know that we value the cleaner's time and that they have 10 minutes to vacate. If they are there past the 10 minutes we ask them to tip the cleaner $5 for each 10 minutes they stay past that. (Cleaners are the innocents here.) Sometimes people do tip the cleaner, mostly they don't, but it does the job of getting them out. Have you had success in charging a full night after 2 hours? To me it seems like a fee that Airbnb won't uphold. I've only known it to 50% of the nightly rate and any extras for the incoming guest (like a dinner that we had to offer the incoming guest while they waited for the place to be ready). For example, my listings say that I double the extra guest fees if we find out after check in that people have snuck in extras(usually from the Ring camera). I've found that Airbnb will not uphold that.
@@AirbnbAutomated I've just had them turn fees down that they don't think are reasonable. And I fight like hell with Customer Service, but still get their "final decision" in favor of the guest.
great video on how to properly handle this situation. Only had to deal with this once. Updated my house rules (which were close by the way) to match these.
Sean I just had a situation. I create another account. And I had booking right away, the guest stay two days and she asked to to alteration for one month. I called Airbnb so they can do alteration and she accepted. But in two days I called to Airbnb, because I didn’t receive notification about funds. So I spend 2 days calling Airbnb and they says that guest didn’t pay them yet. She told them some stories that her bank hold the funds and she will pay next week. I was shocked that Airbnb allowed to scam their self and me accept alteration and not to received funds...
We had this exact situation. Guest accepted the modification, and then Airbnb said the next day the guest's payment was "delayed" and could not be collected. Airbnb told us they can't charge the guest without their permission. We lost the night fee because they won't pay out on this. Ridiculous.
Mmm WELL as a host I had bad experience where Airbnb side with guest and did not render the cancellation policy. So lesson learned: be prompted to message, be VERY passive aggressive, and find THAT loop that protects you.
Great stuff! Could you also address how to handle the situation that the guest accommodate more people which is over the house capacity list without asking host?
How does Airbnb handle this? In my experience Airbnb is not very help. How do you automatically charge the guest $50. What is your experience? Would love a video documenting airbnb's support.
I think you have to justify the charges, like with photos or a video. Just take a little video of the situation and that should do it. it is true that they are not always helpful, but everyone has his/her side of a story.
Yes big hot mess. Solid gold guidance here. Will be updating our house rules today!! We often get request for early checkin. Any suggestions for the front end? We have experienced this and charged the guest a full day with no issue. Even though it wasnt in the house rules. 👍😁
Hello, we had somebody suggest charging $10 per hour up to 2 hours max for an early or late check. We have a link to our corporate paypal account sent with the check in and out instructions. If they REALLY do need it, they'll happily pay. We really don't care about the money. It's just a great way to deter and have to manage it. We just pass the $10 or $20 along to our cleaners as a tip because it's really their day that has to be re-arranged, anyway. It works really, really well. Oh, we also do not allow early bag check for liability reasons. Allowed it once last year, and we had somebody accuse our cleaner of stealing something. Nope, no more, and we post that in our messages about no bag drop option.
The way we look it is the guest has already paid us for that day so if we can accommodate them with an early check in then why not do it. Of course we usually are turning over the property and may need all that time to clean but we tell we will if we can and just communicate if cleaner is done early.
@@scottandheidi7639- you will need to be careful, though. The time will eat you alive if you accumulate more than three or four properties. It's a nice idea to try and accommodate people, but it's just not realistic. Create your policy, stick to it, and you'll be surprised how people will conform.
@@jeffmartinaz Thanks Jeff! We do have a policy in place but people will still ask. What I am saying is if the cleaner has it turned over then we do. I am not sure I know you mean when you say the time will eat you alive? We don't look at it as money lost as no one would be in the property anyway while it sits waiting on the guest to check in if that makes sense. Our goal is to give the Disney experience of Airbnb to set us apart from other host
Do you use those instant code entry locks on the front doors? If so, can you change the code virtually at a certain time and lock them out? So the housekeeper can use their code to get in.
LadyJustice23 Yeah I'm surprised for the amount of rentals that have they are still using physical keys. They should really be on an Enterprise Acesss Management System. I can't remember the older vids but I think they already use CRM/ ERP
I am a superhost, at 11:30am Im personally knocking on the door at 12:30 pm. im calling the cops. We dont have keys we have codes. They sign a rental agreement with house rules.
Can you create subfolders in the messages area of the platform? This would be a quicker/better way to find these. If not, since you hold a lot of weight in the airbnb platform, please ask for us!!!!This would have a huge affect on how quickly you could filter and categorize messages according to your preferences.
One quick question I hope you can answer: What if you're just starting out and you can't really communicate that much since you still have a day job? I know it can be automated with people working for you but starting off, if you don't, how can you handle this?
Curious question about calling the cops: Are the cops coming to "escort your cleaning person" or to "get the people out"? I wonder if they keep their hands off getting the people out of your property? I know they don't for long term rentals, you have to go to court for that (it's a civil process), not the cops job. Do they treat short-term rentals differently by law? Like can the cops get them out if necessary?
That's a very good question. Some local police wont even do it for short term rentals. I've never had to put this to the test; I have the ability to change door lock codes and would most likly strip the bed and clear the room out if they refused to leave; possibly also lock the bathroom. If at that point the guests tries to stop you, its assault. Also if they have anyone there who was not on the reservation, that person is 100% a trespasser and can be arrested. As I said, I've never had to go that far (came close once) and I only do short term rentals less than 20 days. Long term is a nightmare since they are technically a tenant at that point and would need to be evicted.
About the phone thing, people will sometimes arrive in a new country and legitimately not have phone reception, I know because this has happened to me when doing road trips across multiple countries in Europe.
Some laws say that they are tenants and some of them end up squatting and you'll have to go through a legal eviction process - the police can't remove them - it becomes a civil matter.
Good gawd, this sounds like a nightmare. Doing airbnb should hopefully be more financially beneficial than the headache it seems to cause. All airbnb’s I stayed at, my flight was waaaay before checkout - I suppose I am a pain when my flight arrives early and checkin isn’t until the afternoon. Knowing all this, I feel bad for even asking if I could checkin early. :/
What advice do you have for guests who 1. Sneak extra people in for just one or two nights out of a 14 or more night stay (sleeping on an airmattress) 2. Stay long term and wife comes to visit for a week--brings dog--when pets are not allowed. I am a superhost. I have 4.8 ratings. I am happt with airbnb. I want to minimize these kinds of guest experiences. Is there a way I cn qualify these sneaky guests? Both of these above were with guests who were staying for longer terms. Maybe longer terms are not a grat idea?? I am wondering. My property is in Nevada. Thanks so much for the info?
I prefer you asking for the like 20 minutes in I usually ignore it if it's at the beginning of the video because it just seems like like baiting. If you haven't done anything in the video yet why would I leave a like I much prefer it at the end.
Good video. It will more helpful if it is not much to ask that do videos with recording phone or PC screen every time that you try to resolve a problem with resolution center. Some time it is hard to find where to go to do a claim
Life is easy people make it hard, why can't people do right, why do they try to take advantage of every situation my question is how long can you do Airbnb is it 90 days or can you do for a year and do you have a video for people who own multi-unit or duplexes for Airbnb. Anyway great advice
I sure hope so. Also, don't believe anybody who claims to have a service dog or especially an emotional support animal. They're lying. Dog freaks will do anything to bring their emotional crutches everywhere. The amount of people who genuinely need a service animal number in the hundreds, not hundreds of thousands. The things many service dogs are purported to do like help epileptics or diabetics are physically impossible for dogs to accomplish.
I watched, but want to confirm, so any air bnb owner/host can do all these steps even if they didn't put "trespassing" on the house rules specifically? Thanks for any info anyone wants to share!
What if the renter starts talking like "I'm a tenant now, you cant evict me" and try to say they have a legal right to stay on the property. I have found some local police will not touch that issue and simply say its a civil matter and won't remove the person.
If any of this happens, you are buying a 1 star review. I don't think you need to wait for the two week review period to end to file the resolution claim. You've already bought the 1 star review the moment you call them out on checking late. You just have to hope that they say something in their review that will warrant it being removed.
I just found your channel and I'm OBSESSED. I live in the Fort Worth area, do you do any events or talks where I could learn in person? I know you have some properties in the area and would love to learn more!
Very good training lessons! But it’s hard for me to remember all these cz English is my second language. Do you kind of book material? Thx Sean ! Richard Yu
I have a guest that has become homeless durimg their stay. We worked out a lower price during this stage of their life. How do I end this booking and not get burned?
We let one of my wife's co worker stay with us for a week like they ask then they ask to stay 1 more week until she got pay we agreed but in MD they are considered residents an we had to evict them this was a scam they were doing to different people an we found out the hard way
Book a free strategy session with our team: calendly.com/million-dollar-renter/ss-o
My guess is you can't stay at an Airbnb if you don't submit a major credit card so the owner always get is his money no matter what.
Hotel room locks come to mind---the key card kind of lock. Program the lock to stop responding to the key card. The moment they step out the door, it locks behind them. You may have to return their personal property, but it could be effective.
Airbnb should have review protection for when a guest books but break rules. If they break your rules, their ability to review should be withdrawn.
Guess you are a host too
@@gburahbondo2948 not
Does not work
YES YES!!
I disagree. If they paid you money they have the right to give their side of the story, just like you have the right to respond and give your side of the story.
Here in Alaska when my guests aren't out on time I just step out back and start target practicing with the .44
🤣👌
🤣🤣🤣🤣
How many do that on the regular?
🤣😂
😂😂😂😂
Super ironic timing here. We've had multiple issues over the past week and one of them boiled to a head today. Great advice about delaying the claim for the 14 day period. Out of our 700+ reviews we have now, we have about 25 1 star reviews. Nearly every one of them was in retaliation for us filing a claim against the guest. Great stuff!
Jeff Martin and we erroneously thought you had to file a resolution BEFORE your next guest reservation. That’s worth the thumbs up alone.
Absolutely! (Thanks for the thumbs up)
Jeff Martin yes that’s something I had to learn because I would be so frustrated I’m so impatient in writing them a review and filing my claim I forget about the 14 day period but I will just have it wait
Can you appeal a bad review?
Am assuming you can file the claim once both parties had made a review …
My area here in North Jersey is now cracking down on short term rentals. The city came by when a short term tenant was there and said that if we don't stop it, the city will fine me the owner I think it was $250/day. I had the guy moved out and had a realtor list the entire house as a 12 month rental and he found me a great tenant after I screened him and except for doing repairs and improvements on the house have so much less stress to deal with.
This happened to me as the guest refused to leave and I called my friends and they called other people before I know there were about 60 people in the house and in the guest’s room. The guest ran out of the house lol
THATS RIGHT...THESE PEOPLE ARE OUT OF ORDER...🙄🙄🙄I don’t know what the govt is thinking in placing in law that people can legally steal people’s property...like what🤣🤣🤣only in the United States
That's such a good idea!
I actually wondered about that. With Facebook it would be easy.
@@sjohnson9403 I wonder if that runs afoul of covid restrictions these days
You knew 60 people who had the free time and tje willingness to use it to do that? Kind of an amusing situation to imagine but I find that incredible.
Starring important emails is a great tip, but most email platforms will let you search your email. Upon doing this search, you'll usually get all of your correspondence from that tenant and if you word your search just right, you'll get the emails from airbnb as well. Another trick would be to send copies of the emails to all your email groups as well at the time the conversation is taking place. ❤🌅🌵
This info. is priceless!!! May the universe continue giving you energy and abundance to teach others for ever💯💥☯️
I would make or alter the initial reason to call the police for re-posession as one were we have not gotten any response and we are havin safety concerns that you are OK since there is no response..
Do not allow guests to stay more then 27 days. If they are there longer then a month then you have to evict them. Under that just call the cops.
They can win tenancy in as little as a week actually
This probably differs from state to state..
This depends on the state. My state is 30 days.
Depends on the state also, but in my state, too, you can just knock out a window and then call code enforcement, and theyll remove any occupants immediately for a code reason. Then simply replace your window.
Sirena Spades Lol!! Crazy what we have to do
What really can help is a legally crafted rental agreement they have signed that states they are not tenants but rather guests and have no rights to the property beyond their paid period. There should be ID collected by you and digital signatures on a contract by each and every guest. Look up the laws in your state regarding inn keepers and have a lawyer draft a legal agreement accordingly. This is a rare occurrence but if it happens to you (you're targeted by a con artist) you'll be sorry you didn't. The laws in most state will require you to evict them using a civil eviction procedure that could take months. Sometimes a year or more if you're in California and they're disabled etc. Most liberal states will not enforce your rights because you don't "look" like a hotel. But they will be happy to tax you. Ask me how I know, lol.
Mercy
Right that’s a key to having guest ..be a hotel and your not it’s a home with tenants
"Ask me how I know!!" Ha Ha !! OK Ok How do you know all this?
Thats smart and I'm sure you are right, but won't that scare most guests away? I know I wouldn't sign a paper and send my ID to some guy, to stay in his home, for one day. I'd just say, " next". Lol.
I just love these videos. Living and learning from others mistakes.
I had a guest who was a traveling nurse with out of state plates. She stayed a month and burned incense and talked loudly when she was home from work. I told her she has to check out on her last day because another guest was staying for one night. She said she would check out at 10am but didn't leave until 11am. She complained that she wanted to stay another month but I wanted her out. When she finally checked out, it took literally a month to air out the incense smell from the room. Now I prefer shorter stays but have put it on hold for now.
You are a hit. Even if I was not going to do Airbnb you are very informative, efficient, and balance business mind, and it seems all around good guy🤗. I think you will blow this channel out the water. So be ready to expand. Excellent information🎓
Hey Nana, thanks for the love. I’ll try and keep it up.
Really spot on and clear useful information on how to deal with late checkouts. This stuff is golden. Thank you, Sean!
This is the first video I've seen of yours but I just want to say that I appreciate that you don't ask for the 'like and subscribe' until the end of the video.
Just starting my Airbnb first booking this weekend. Thank you for the information very much appreciated.
Great resource, "practice prevention"'good advice. I've got another snag with this issue- what if the guest is staying in their own camper and either stops paying or refuses to leave and just keeps booking. We have a guest now that has a very beat up camper, with a clutter of stuff that we don't want on our property because it devalues the overall appearance of our camping property.
Well, I want to do you have a lease for the for the owner to park their camper on your property and has he paid onto the lease and how long has he been there? It sounds he’s been there more than 30 days because then you would have to still probably still go to the infection, court to get him properly, evicted off your property and if he feet still refuses to go after a court order to be removed then you would be probably in your legal right to call a tow truck and have it removed and it goes to the impound lot before you do so two weeks prior out to give the tenant more than enough time to remove his property off your land said that if you’re not removed in certain amount of days, do you believe me no other option I have gone through the court legally to evict you in the proper way. I have all my documentation of this removal and certain amount of days if you are not off my property, I can legally call the tow truck to tow your camper and it will sit in the impound lot with fees that you will have to pay to get your camper back and I’ll probably bet your day would you know probably the next day it’ll be gone probably because they don’t want it to go to the impound lot because then the impound lot has a certain amount of days for them to pay you for a vehicle or anything from the impound lot and then now they got a deal with the city with fees that are going to be accrued every day and asked you don’t pay in a certain amount of days they can legally sell off his property because of nonpayment for the impound fees. Specially, if this is supposed to be his house, he supposed to be living in so now if he doesn’t pay in time, there’s a good 70% that he’ll be homeless without this camper which will force him to cough up money to actually pay the city fees if he does not want to be out literally on the streets because I’m thinking a camper van is it because of D form of house it would still be considered a dwelling that you can still live in even though you don’t own dish dwelling but they are parked on your land that they pay you rent and if they stop paying then you should be able to go through the court legally and get them evicted off your Lancer now they have to relocate their camper somewhere else that is not on your property and even if they show up I’m sure they still have to provide all the information to the court that they can legally possess their camper. I’m sure you still have to carry insurance. I’m sure you still have to provide your drivers license and stuff provide all those that information can be sometimes a hassle. Specially, if you’re not paying one day insurance, which sometimes will actually go to the wayside if you’re in a bind, and I can’t afford to pay, and they would have to produce that every time they go to court, which will force them to pay the insurance if they want to keep their camper legally to be driven, or you would still have to call the tow truck to get it removed even if it were at the owner is Spence because they can’t legally drive it off the property because uninsured because still considered a vehicle but I think that’s in my brain to worry, I see it and the way I kind of interpret the law about positions and watch your owed is also valid and what he has off is also valid to so you can have a no mess resolution to getting him off your property and also it might also be a kind of a hassle once you get them off your property or he might still be on your property, but you still make it difficult to access your property if you have fencing up even though you still got to provide him a way to get his property off your property but make sure that she he communicates with you so that you know say you got a lock on well he hast to call you so you can come and actually unlock the gate so he can drive it off but you still probably got to go to the courts to legally evict off your property because I’m very well no you won’t have a keys to his RV so you could drive it on the street so to speak and just leave it there off your property where he can still access it and it’s not probably feasible for you to call a tow truck just to have the tow truck put it on the street that’ll cost you money and the guys money probably
Man poor cleaners, if I was the cleaner I would refuse to do half the things you mentioned. You or management should visit the property and deal with it, once the property is cleared and safe then let the cleaner do their job.
Thankfully I haven’t had this issue “YET” lol but this info is top notch. Definitely going to use this process in my business. Thanks again Sean.
Not really enough info. I don't think he's actually had someone who overstayed for real. Like con artists.
@@Rentalhost What do u mean
Just looked this up because of a guest who's checking out 2 hours late. Invaluable.
Happy to help
Great info! Thanks for posting this, very much appreciated!!!
Hey for an idea for a future video as you requested, communication with guests would be amazing - like how responsive do you need to be? How quick should you reply to texts? What (if any times of the day / night are off limits?). If the guest needs something (not an emergency), whether to replace batteries in the remote or replace a broken coffee machine or whatever, how quick should you make sure to have that brought to them / fixed.
Get a big guy named Omar to knock on their door LOL
I once knew a guy like that. Hmmm.
My son is 6'2" 270lbs and wears a patch over his eye. When we're together, I'm this little 5'5" thing, and I introduce him to friends as my body guard. He is sweet as a peach but has taken self defense stuff.
This works every time
'The wire' reference?
Offer to cook breakfast on the last morning with Bloody Marys and Minosas at 9;30 AM. Here you can see if they are getting ready,see the quality of the unit and thank them for their stay and remind them to rate you with a custom chocolate bar.
It happen a couple time to me, once I did mention that I would call the police after following all the previous step, the guest got really upset said "I was threatening him "and left me a 1 star review, destroy some items. What actually really help as calling Airbnb, they got in touch with the guest in a heart beat and the guest left right away.
I was hoping the thumbnail was a step…”Call SWAT, bust the door down and start busting heads” Great advice. Doing it this way helps prevent mistakes and getting overwhelmed!
This thumbnail is hilarious as hell
Thought so too. :)
The guest was defiant and ignore my check out request and also brought pets that weren't allowed on the property, They finally left after 2hrs late. The Resolution: Airbnb did charge the $100 security deposit! Which should have been more.
You could have gotten more
@@AirbnbAutomated how sooooooo?
Don’t have a security deposit. List a pet fee in the house rules and your late check out fee.
Airbnb got you to settle for a listed deposit.
Airbnb Automated but she don’t Pets on her property. So by added this in her rules that’s saying she allow pets. No?
Airbnb never let me keep a security deposit. They told me the deposit is only for stolen items. But then again i noticed airbnb has different rules for the same situations. It depends who helps you over the phone lol
Depends on where you live. In here the police do not deal with stuffs like this, so if your renters know about this they know that it’s just an empty threat
Yeah, where I live the police also won't deal with it if you mention "rent". I guess they would come if you say there are people trespassing in your property as if you had no idea who they were. However, this would make for a very bad experience to the guest in my opinion...
It does count as trespass. Same as a hotel
You would be highly surprised. Even if they are tresspassers they will be treated as tenants if they lie and say they're renting the place. Police will not get involved and they will not help you. They will say you have a verbal lease agreement. I know this from personal experience. Not theory.
"I'm taking possession of my place and i fear they might be dead with no response to my phone calls". Cops will come fast enough.
Gosh, I can't believe people don't leave on time. What is wrong with people!!! Lack of integrity is a key issue in this country!
You’re the man dude, thanks as always
Thank you for another great video! I am always taking notes.
In some states if they resided there for three days they are now tenants and you can't remove or evict them without a court order which can take months. They can live there half a year without paying rent and then you are SOL.
Please remember that if you have to call the police, DO NOT dial 911. This is not an emergency. Call the non-emergency number. Great info!
Whether you call or not they're not likely to help you and will say it's a civil matter
@rentalhost this is incorrect. Police will step in
@Sean will be waiting for your email so we can help hosts together.
@@AirbnbAutomated have you ever actually had any experience where police helped? I'd love to hear about it. They usually say it's a tenant and leave you with it.
And To get the non emergency number of your city, ask Google what is the number.
(A lot of people don't think about it)
One thing I did that works pretty good is put a remote controlled arm that open 2 different hatches in the sewer line. This happens 15 minutes after check out. Pretty soon the majority of the house will start smelling like poo poo. They always leave
Hello I want to know what I need to do start air BnB at my 6-bed room house in Houston, texas of course one of the room will be occupied by myself so I need to get to know how start the business.
We request a verbal check-out (suggested 1 to 2 hours) .... if it’s an 11:00am check-out, and we don’t hear from them by 9:30 to 10:00am (ish) ... we call - and if there’s no answer, we blow their phone up to contact us immediately = a human voice is always favorable to revisit a check-out (that paper trail is also visible via their booking venue) ... in addition, upon (verbal) CHECK-IN, we make the check-out perfectly clear that this is mandatory = 101, isn’t always easy, but the additional efforts (a’head of the cart) minimizes further check-out problems.
Very thorough and clear, step-by-step guide. Thank you.
Thank you for all of the great information. I'm dying to get started. I'm currently an all-star host on the TURO platform and I have driven for UBER and LYFT so I have a little experience in the sharing community. I would like to co-host immediately as I prepare to be a host.
Thank you this video is very helpful
Did you ever had a problem with a guest that had a 30+ day reservation, and when you are trying to remove him he claims that he is a tenant and that he has no where to go and that you can't have him leave without an eviction court order .
Thank you
@Fidelio1488 I agree that its a nightmare but 95% of my guests stay between 30 days to 6 months and I target that kind of guests with a monthly discount.
I have hosted more then 300 guests and did not have hat problem yet, so it's pretty rare.
I've never had a guest do an unauthorized late check out, but I do have them sign a detailed rental agreement with specific rules & fees, as well as charge a high damage deposit (minimum $2k), which you can deduct late check out fees from. Never any issues.
How can I do this? What are you doing? A 1 page with list of rules and for each penalty, there's a fee attached to it? Also, what are the details and how do I adjust my listing to do the $2000 high damage deposit that can subtract late fees etc please?
Thank you, great imfo...
Our cleaners usually arrive at 11am. If the guest is still there we immediately message the guest and let them know that we value the cleaner's time and that they have 10 minutes to vacate. If they are there past the 10 minutes we ask them to tip the cleaner $5 for each 10 minutes they stay past that. (Cleaners are the innocents here.) Sometimes people do tip the cleaner, mostly they don't, but it does the job of getting them out. Have you had success in charging a full night after 2 hours? To me it seems like a fee that Airbnb won't uphold. I've only known it to 50% of the nightly rate and any extras for the incoming guest (like a dinner that we had to offer the incoming guest while they waited for the place to be ready). For example, my listings say that I double the extra guest fees if we find out after check in that people have snuck in extras(usually from the Ring camera). I've found that Airbnb will not uphold that.
We have had success with this entire process yes. If you’re paying the cleaner by the unit, that tip approach is great. We pay by the hour
@@AirbnbAutomated I've just had them turn fees down that they don't think are reasonable. And I fight like hell with Customer Service, but still get their "final decision" in favor of the guest.
Awsome info as always. Thanx man!
great video on how to properly handle this situation. Only had to deal with this once. Updated my house rules (which were close by the way) to match these.
Sean I just had a situation. I create another account. And I had booking right away, the guest stay two days and she asked to to alteration for one month. I called Airbnb so they can do alteration and she accepted. But in two days I called to Airbnb, because I didn’t receive notification about funds. So I spend 2 days calling Airbnb and they says that guest didn’t pay them yet. She told them some stories that her bank hold the funds and she will pay next week. I was shocked that Airbnb allowed to scam their self and me accept alteration and not to received funds...
Airbnb still has to pay you if they gave your guest the address
Airbnb Automated l
I canceled that guest and Airbnb removed her. But she tried to scary my with police and leasing office. Looks like drugs people🤦🏻♀️
We had this exact situation. Guest accepted the modification, and then Airbnb said the next day the guest's payment was "delayed" and could not be collected. Airbnb told us they can't charge the guest without their permission. We lost the night fee because they won't pay out on this. Ridiculous.
This Airbnb made local life horrible. They are holding up entire apartment. Complex or condo for str. Good thing nyc is taking action.
So many homeless or barely scraping by and then guys like this who own 100 apartments and 50 houses
@@VeganSurf And he worked to get them. If you are so compassionate why not let the homeless stay in your house?
@@michaelk969 The difference is I have 1 house not 150.
Thanks for all your valuable tips. Nonetheless are you a huge inspiration for me to constantly improve my short rental business. Big up!!! 🇸🇪
Can you share copy of house rules with late fee structure or where one can purchase?
Mmm WELL as a host I had bad experience where Airbnb side with guest and did not render the cancellation policy. So lesson learned: be prompted to message, be VERY passive aggressive, and find THAT loop that protects you.
I just found your channel and I am loving your videos so far. Thank you so much for the extremely detailed and useful information.
Great stuff! Could you also address how to handle the situation that the guest accommodate more people which is over the house capacity list without asking host?
Oh yes!and how to make loads of money on that. I actually have a cool story to share on this
@@AirbnbAutomatedplease share this specific video on hidden additional guests and pets.
Love you! Thanks for all the great info you share! :)
How does Airbnb handle this? In my experience Airbnb is not very help. How do you automatically charge the guest $50. What is your experience? Would love a video documenting airbnb's support.
I think you have to justify the charges, like with photos or a video. Just take a little video of the situation and that should do it. it is true that they are not always helpful, but everyone has his/her side of a story.
Yes big hot mess.
Solid gold guidance here.
Will be updating our house rules today!!
We often get request for early checkin. Any suggestions for the front end?
We have experienced this and charged the guest a full day with no issue. Even though it wasnt in the house rules. 👍😁
We plan to say yes for up to an hour earlier by default.
Hello, we had somebody suggest charging $10 per hour up to 2 hours max for an early or late check. We have a link to our corporate paypal account sent with the check in and out instructions. If they REALLY do need it, they'll happily pay. We really don't care about the money. It's just a great way to deter and have to manage it. We just pass the $10 or $20 along to our cleaners as a tip because it's really their day that has to be re-arranged, anyway. It works really, really well. Oh, we also do not allow early bag check for liability reasons. Allowed it once last year, and we had somebody accuse our cleaner of stealing something. Nope, no more, and we post that in our messages about no bag drop option.
The way we look it is the guest has already paid us for that day so if we can accommodate them with an early check in then why not do it. Of course we usually are turning over the property and may need all that time to clean but we tell we will if we can and just communicate if cleaner is done early.
@@scottandheidi7639- you will need to be careful, though. The time will eat you alive if you accumulate more than three or four properties. It's a nice idea to try and accommodate people, but it's just not realistic. Create your policy, stick to it, and you'll be surprised how people will conform.
@@jeffmartinaz Thanks Jeff! We do have a policy in place but people will still ask. What I am saying is if the cleaner has it turned over then we do. I am not sure I know you mean when you say the time will eat you alive? We don't look at it as money lost as no one would be in the property anyway while it sits waiting on the guest to check in if that makes sense.
Our goal is to give the Disney experience of Airbnb to set us apart from other host
Is there PDF for this video, it's pure gold... Thanks
Do you use those instant code entry locks on the front doors? If so, can you change the code virtually at a certain time and lock them out? So the housekeeper can use their code to get in.
LadyJustice23 Yeah I'm surprised for the amount of rentals that have they are still using physical keys. They should really be on an Enterprise Acesss Management System. I can't remember the older vids but I think they already use CRM/ ERP
I am a superhost, at 11:30am
Im personally knocking on the door at 12:30 pm. im calling the cops.
We dont have keys we have codes.
They sign a rental agreement with house rules.
Oh goodness where have you been!? I will share you on the Face groups I am on for Hosting.
Thank you for bringing us value :)
Can you create subfolders in the messages area of the platform? This would be a quicker/better way to find these. If not, since you hold a lot of weight in the airbnb platform, please ask for us!!!!This would have a huge affect on how quickly you could filter and categorize messages according to your preferences.
Just one long list of templates on Airbnb
Put power and water on a timer.
One quick question I hope you can answer:
What if you're just starting out and you can't really communicate that much since you still have a day job? I know it can be automated with people working for you but starting off, if you don't, how can you handle this?
Curious question about calling the cops: Are the cops coming to "escort your cleaning person" or to "get the people out"? I wonder if they keep their hands off getting the people out of your property? I know they don't for long term rentals, you have to go to court for that (it's a civil process), not the cops job. Do they treat short-term rentals differently by law? Like can the cops get them out if necessary?
That's a very good question. Some local police wont even do it for short term rentals. I've never had to put this to the test; I have the ability to change door lock codes and would most likly strip the bed and clear the room out if they refused to leave; possibly also lock the bathroom. If at that point the guests tries to stop you, its assault. Also if they have anyone there who was not on the reservation, that person is 100% a trespasser and can be arrested. As I said, I've never had to go that far (came close once) and I only do short term rentals less than 20 days. Long term is a nightmare since they are technically a tenant at that point and would need to be evicted.
About the phone thing, people will sometimes arrive in a new country and legitimately not have phone reception, I know because this has happened to me when doing road trips across multiple countries in Europe.
Great video! Do you also keep a list of guests that you ban from using your properties in the future?
Most states the cops won't make them leave. You have to do an eviction, which is super expensive.
quiz ; whit do you do if the gusts is sick/ die and can not get the door?
Some laws say that they are tenants and some of them end up squatting and you'll have to go through a legal eviction process - the police can't remove them - it becomes a civil matter.
Great job on laying this strategy out. Please making this type of videos
Wow I came from your recent video on airbnb squatters… you are so young 4 years ago. Airbnb is a really stressful job
Haha that’s funny. I think it’s the newspaper business I also own.
Aaahhhh love the thumbnail 😂😂😂😂😂😭😭😂😂😂😄
Great video :)
,how to avoid guests trashing your property and how to get airbnb to remove a false bad review by a problem guest ?
Removing reviews is a beast. Proving a review is false is tough. If it has hate speech or something similar that makes it easy
That's why I stay in Hotels and not in somebody's personal house. Playing hotel can be difficult.
Good gawd, this sounds like a nightmare. Doing airbnb should hopefully be more financially beneficial than the headache it seems to cause. All airbnb’s I stayed at, my flight was waaaay before checkout - I suppose I am a pain when my flight arrives early and checkin isn’t until the afternoon. Knowing all this, I feel bad for even asking if I could checkin early. :/
What advice do you have for guests who
1. Sneak extra people in for just one or two nights out of a 14 or more night stay (sleeping on an airmattress)
2. Stay long term and wife comes to visit for a week--brings dog--when pets are not allowed.
I am a superhost. I have 4.8 ratings. I am happt with airbnb. I want to minimize these kinds of guest experiences. Is there a way I cn qualify these sneaky guests? Both of these above were with guests who were staying for longer terms. Maybe longer terms are not a grat idea?? I am wondering. My property is in Nevada. Thanks so much for the info?
You've earned my sub👍🏽
Welcome to the movement!
I prefer you asking for the like 20 minutes in I usually ignore it if it's at the beginning of the video because it just seems like like baiting. If you haven't done anything in the video yet why would I leave a like I much prefer it at the end.
Makes sense
Good video with helpful information 1👍👍👍thank you.
Wish you can provide all your lessons ( in books ) we can buy :)) thx
Good video. It will more helpful if it is not much to ask that do videos with recording phone or PC screen every time that you try to resolve a problem with resolution center. Some time it is hard to find where to go to do a claim
Life is easy people make it hard, why can't people do right, why do they try to take advantage of every situation my question is how long can you do Airbnb is it 90 days or can you do for a year and do you have a video for people who own multi-unit or duplexes for Airbnb. Anyway great advice
Please share all of your airbnb situations and how you solved them so I have a clue of what to expect
They are scattered across this TH-cam channel. Learning from experience!
I do not allow pets in my bnb. If a guest brings an animal (pet) into the space, am I abel to charge them for the breach of house rules?
I sure hope so. Also, don't believe anybody who claims to have a service dog or especially an emotional support animal. They're lying. Dog freaks will do anything to bring their emotional crutches everywhere.
The amount of people who genuinely need a service animal number in the hundreds, not hundreds of thousands. The things many service dogs are purported to do like help epileptics or diabetics are physically impossible for dogs to accomplish.
I watched, but want to confirm, so any air bnb owner/host can do all these steps even if they didn't put "trespassing" on the house rules specifically? Thanks for any info anyone wants to share!
My situation is horrible. This lady won’t leave and the police said I have to evict her even though she went through airbnb
Amazing detail. So helpful.
What if the renter starts talking like "I'm a tenant now, you cant evict me" and try to say they have a legal right to stay on the property. I have found some local police will not touch that issue and simply say its a civil matter and won't remove the person.
you have to file a trespass. and site innkeeper act state to state
@@AirbnbAutomated how many more videos do u have of this topic?
@@AirbnbAutomated how and where can I file trespassing?
If any of this happens, you are buying a 1 star review. I don't think you need to wait for the two week review period to end to file the resolution claim. You've already bought the 1 star review the moment you call them out on checking late. You just have to hope that they say something in their review that will warrant it being removed.
Yes unfortunately, you’re walking the line between retaliation and a one star review from The next guest.
I dont think it's right that airbnb allow guests- who break rules, to be able to do a review. They are punishing hosts and rewarding bad guests.
If after following all these steps, the guest does not pay your fees, how do you collect?
Small claims? Insurance? AirBnB covers it?
I just found your channel and I'm OBSESSED. I live in the Fort Worth area, do you do any events or talks where I could learn in person? I know you have some properties in the area and would love to learn more!
Welcome to the movement! I’m in philly but am trying to be in dallas by end of month to host a meetup
Very good training lessons! But it’s hard for me to remember all these cz English is my second language. Do you kind of book material? Thx Sean ! Richard Yu
this is extremely helpful, thank you for doing this video
I have a guest that has become homeless durimg their stay. We worked out a lower price during this stage of their life. How do I end this booking and not get burned?
We let one of my wife's co worker stay with us for a week like they ask then they ask to stay 1 more week until she got pay we agreed but in MD they are considered residents an we had to evict them this was a scam they were doing to different people an we found out the hard way
Great advice for a tricky situation! Thanks!
One idea on checkout day offer a $10 Starbucks E gift card for on time checkouts. Early and peaceful checkouts gets $15.
nah, I just straight up introduce them to my shotgun barrel if they are not out by noon
House Rules are crucial