Something similar happened to me. Guest arrived complaining of a smell, not gas, that did not exist. Fortunately, Airbnb did not shut me down, but they believed the guest and relocated them and I lost that income although I tried to fill it up.
Totally get that! We still love Airbnb despite moments like this. It's great to have diversity in where you're listing. What direct booking platform is your favorite?
I’m currently ‘unlisted’ Cuzz a guest that was cancelled by Airbnb, because they were violating the rules. They made false claims about cameras. Without any explanation on what specifically was the problem. My cameras probably weren’t specific as to where they were placed outside the unit. Mind you, there weren’t any invasive cameras. I’m new to Airbnb. I’ve been up only 1 month. I’ve been waiting for Airbnb to get back to me for the past 12 days and no answer. What should I do?
I've been renting vacation properties for close to 15 years, used many of the channels. I absolutely HATE working with Airbnb now. They are VERY anti-host, and I've been a super host ever since they gave that designation. It means nothing. Common practice now for nearly all Airbnb guests is for them to complain shortly after checking in, looking for discounts.
Would this have been easier and quicker to resolve if the property owner was more involved? I’m asking as someone who is about to start hosting their first property.
Hmm, it may have helped with the confusion with Airbnb calling our client. I'm not sure why Airbnb even wanted to talk to the owner. It really shouldn't have complicated things as we're clearly listed as the contact and our name is on all of the licenses and documentation. We had to stay really on it to get this resolved. I wouldn't let this deter me from co-hosting but it was tough!
You're doing a fantastic job! I need some advice: I have a SafePal wallet with USDT, and I have the seed phrase. (alarm fetch churn bridge exercise tape speak race clerk couch crater letter). What's the best way to send them to Binance?
The good old "odor" complaint. It's the oldest scam in the hospitality industry. AirBnB should know better. Shame on them for not contacting the host first.
Hi. Amazing learning points! How are you able to reach guests without going trough Airbnb? Have heard of Stayfi, but not sure if we have it in Europe, and I find it a bit "pushy" to request contact information in order to use the wifi.
We use Stayfi to collect emails, not sure if this is the norm in Europe, but in U.S. hotels require an email to access the WiFi so our guests are often already used to it.
Its not a bad idea to call 911. If someone is actually sick or symptomatic of having co poisoning, then the fire department paramedics can treat the patient. Also immediately securing the utility as well as helping evacuate a multi-family. And can notify the utility company to fix anything that is a big repair.
Do you have your properties on other platforms besides Airbnb? If so on what platforms? Also, if you do have a direct booking site, how do you insure the property for short rental stays ?
Absolutely! We use Airbnb, VRBO, Furnished Finder, and our own direct booking site. We use STR insurance. Check out the Trusted Tools portion of our website for recommendations! thanksforvisiting.com/trusted-tools
Why does AIRBNB message say "The City of Toronto has deactivated your listing"? It appears to me that you were shut down because of a registration issue with the city. Why did you NOT communicate with the property owner of the potential gas leak? Don't you think as a Co-Host that would be something an owner would want to know about?
This is just an image for the video, we're not in Toronto. If there were a true gas leak emergency, we would absolutely get the owners involved in resolving the issue. This was not a gas leak - the gas company came and investigated immediately and determined there was no leak. We absolutely don't get our owners involved in sorting out customer service needs with Airbnb or any other platform as that's exactly why they have us - it's their preference!
We still love Airbnb and are thankful for all of the business it does bring in for us. This was a tough situation and definitely unusual. Chalked it up as a great learning opportunity.
Hold the horses: Are you not following up with the Guest within 24-hours of a Check-In? Are Guests not instructed to contact you with any concerns upon arrival? Were you two not just lecturing us about building trust with Guests?! Obviously, this gal did not trust you.
The guest was there for less than 24 hours and we had communication with them! Unfortunately, this event really scared the guest due to a prior circumstance so the natural reaction was to leave and call Airbnb. We're just glad we were able to sort it out and make them aware there was no true leak. I think it goes to show that all people are different and all of our guests needs and experiences are unique - hosting isn't one size fits all!
same thing happened to me a guy wanted to book last minute he told me he was in the army and needed a place to stay, well I approve his ass just to find out when I woke up that he told airbnb that we had a gas leak, they blocked our place immediately, we had to send a tech to our house to check for a gas leak and our place or neiborhood doesnt even have gas 😐
Too bad they don’t let us rate & review guests anymore. I bet other hosts would want to know this before accepting a booking from this guest in the future…
This guest truly believed there was a gas leak and unfortunately had just experienced a gas leak in their own home. We're glad everyone was okay and we learned a lot for sure!
We're still thankful for all of the business it does bring in for us! This was a tough situation and definitely unusual. Looking at it as a learning opportunity. 🧑🏫
Get more bookings in 2025! Join us for a BOOKED & PROFITABLE listing audit boot camp! thanksforvisiting.com/bootcamp
Something similar happened to me. Guest arrived complaining of a smell, not gas, that did not exist. Fortunately, Airbnb did not shut me down, but they believed the guest and relocated them and I lost that income although I tried to fill it up.
Such a tough situation. Were you able to get set back up quickly?
And this is why hosts are moving to direct bookings because Airbnb doesn’t support hosts, and we don’t like working for someone else…
Totally get that! We still love Airbnb despite moments like this. It's great to have diversity in where you're listing. What direct booking platform is your favorite?
Boostly 😅
I’m currently ‘unlisted’ Cuzz a guest that was cancelled by Airbnb, because they were violating the rules. They made false claims about cameras. Without any explanation on what specifically was the problem. My cameras probably weren’t specific as to where they were placed outside the unit. Mind you, there weren’t any invasive cameras. I’m new to Airbnb. I’ve been up only 1 month. I’ve been waiting for Airbnb to get back to me for the past 12 days and no answer. What should I do?
Were your exterior cameras not highlighted in the listing? I would continue to reach out to Airbnb to check on the status.
What fax app did you use?
You could try: Fax.Plus or iFax
Thank you!
Ok, I was just gonna mention the fax apps 😂 you got it girl!
🤣
Boostly enters the chat
I've been renting vacation properties for close to 15 years, used many of the channels. I absolutely HATE working with Airbnb now. They are VERY anti-host, and I've been a super host ever since they gave that designation. It means nothing. Common practice now for nearly all Airbnb guests is for them to complain shortly after checking in, looking for discounts.
What platforms do you prefer?
Would this have been easier and quicker to resolve if the property owner was more involved? I’m asking as someone who is about to start hosting their first property.
Hmm, it may have helped with the confusion with Airbnb calling our client. I'm not sure why Airbnb even wanted to talk to the owner. It really shouldn't have complicated things as we're clearly listed as the contact and our name is on all of the licenses and documentation. We had to stay really on it to get this resolved. I wouldn't let this deter me from co-hosting but it was tough!
You're doing a fantastic job! I need some advice: I have a SafePal wallet with USDT, and I have the seed phrase. (alarm fetch churn bridge exercise tape speak race clerk couch crater letter). What's the best way to send them to Binance?
Yes you can’t smell natural gas but they use sulfur to give it a smell in the event there is a leak
It's called "rotten eggs."
@ lol
So thankful there wasn't a true leak!
The good old "odor" complaint. It's the oldest scam in the hospitality industry. AirBnB should know better. Shame on them for not contacting the host first.
Hi. Amazing learning points! How are you able to reach guests without going trough Airbnb? Have heard of Stayfi, but not sure if we have it in Europe, and I find it a bit "pushy" to request contact information in order to use the wifi.
We use Stayfi to collect emails, not sure if this is the norm in Europe, but in U.S. hotels require an email to access the WiFi so our guests are often already used to it.
Its not a bad idea to call 911. If someone is actually sick or symptomatic of having co poisoning, then the fire department paramedics can treat the patient. Also immediately securing the utility as well as helping evacuate a multi-family. And can notify the utility company to fix anything that is a big repair.
Absolutely. Safety is the number one priority.
Do you have your properties on other platforms besides Airbnb? If so on what platforms? Also, if you do have a direct booking site, how do you insure the property for short rental stays ?
Absolutely! We use Airbnb, VRBO, Furnished Finder, and our own direct booking site. We use STR insurance. Check out the Trusted Tools portion of our website for recommendations! thanksforvisiting.com/trusted-tools
Why does AIRBNB message say "The City of Toronto has deactivated your listing"? It appears to me that you were shut down because of a registration issue with the city. Why did you NOT communicate with the property owner of the potential gas leak? Don't you think as a Co-Host that would be something an owner would want to know about?
This is just an image for the video, we're not in Toronto. If there were a true gas leak emergency, we would absolutely get the owners involved in resolving the issue. This was not a gas leak - the gas company came and investigated immediately and determined there was no leak. We absolutely don't get our owners involved in sorting out customer service needs with Airbnb or any other platform as that's exactly why they have us - it's their preference!
This is what nightmares are made of. Good to know.
It was a nightmare! Especially as a co-hosting business.
What a pain in the a$$!
Absolutely! 🤣
If they did that to me, I would drop them. There are other better sites.
AirBNB is the worst.
We still love Airbnb and are thankful for all of the business it does bring in for us. This was a tough situation and definitely unusual. Chalked it up as a great learning opportunity.
Hold the horses: Are you not following up with the Guest within 24-hours of a Check-In? Are Guests not instructed to contact you with any concerns upon arrival? Were you two not just lecturing us about building trust with Guests?! Obviously, this gal did not trust you.
The guest was there for less than 24 hours and we had communication with them! Unfortunately, this event really scared the guest due to a prior circumstance so the natural reaction was to leave and call Airbnb. We're just glad we were able to sort it out and make them aware there was no true leak. I think it goes to show that all people are different and all of our guests needs and experiences are unique - hosting isn't one size fits all!
same thing happened to me a guy wanted to book last minute he told me he was in the army and needed a place to stay, well I approve his ass just to find out when I woke up that he told airbnb that we had a gas leak, they blocked our place immediately, we had to send a tech to our house to check for a gas leak and our place or neiborhood doesnt even have gas 😐
Oh my gosh and you didn't even have gas! 🤯Glad everyone was safe but yes those moments can be so frustrating.
Too bad they don’t let us rate & review guests anymore. I bet other hosts would want to know this before accepting a booking from this guest in the future…
This guest truly believed there was a gas leak and unfortunately had just experienced a gas leak in their own home. We're glad everyone was okay and we learned a lot for sure!
#airbnb Do better for hosts! They are the only reason you are in business!
We're still thankful for all of the business it does bring in for us! This was a tough situation and definitely unusual. Looking at it as a learning opportunity. 🧑🏫