Agree about watchers! If I have an item with a lot of watchers but no buyers, I will send a discounted offer to all of the watchers, and if no buyers, I will definitely end and relist the item regardless of watchers. To me, if you've sent a competitive offer to all watchers and still no buyers, the watchers were no longer interested or serious about buying the item. Purge the old watchers, and subsequent watchers may have a more legitimate or serious interest in your item. Rinse and repeat.
When I stopped assuming that all the good stuff is gone by 10:00 a.m. at garage sales, I started benefitting from amazing finds, even in the early afternoon. My best late-arrival find was a big box full of sterling silver flatware. It was 2:30 p.m. and I had to knock on the front door to alert the seller, who was watching a football game, that I wanted to make a purchase. He sold the whole box to me for $3. That said, I am an assertive early bird and I do try to get to as many sales as early as possible.
I go to garage sales all the way up to 2-3pm and normally have luck finding profitable items at a lot of them.... As long as your knowledge is better then everyone else's you can find all the stuff they know nothing about.
Also-never underestimate the leverage of being the last person at a garage sale. The seller , often has no desire in bringing everything leftover back inside at the end of the day, and are usually willing to let everything go for cheap or (sometimes,) even for free.
I think sometimes people ask questions to be friendly and try to engage, and they feel that if you respond, that sends a positive reassuring signal to them. Totally understand what you mean about people asking questions, then coming back asking for partial refund, etc, though.
So funny you saying when buyers start asking questions about an item are usually a problem buyer. I've always thought that also. If they end up buying something then they start compiaining!!
Truth. Especially when they ask questions that are already in the listing. They just want to mix you up for a discount to say you said this but listing said that.
I went to the 4th and final day of an estate sale in California and picked up a hunk of cast iron for $2 that turned out to be a 5 cent payphone base from the early 1900s, which I auctioned (there's your low supply, high demand, hard to price scenario) and sold for $655. There's ALWAYS treasures to be had, no matter when you get to a sale.
Justin, I’ve been thinking about donating a bunch of old stock. Then I will reorganize into an inventory system on Flipwise. Great video. I’m downsizing to better quality items after learning over the last year. You are my absolute favorite reseller on TH-cam.
My most surprising sale was one of my first, it was a Red Cross WWI pin. A collector bought it for 180.00. I had to list it as an auction because I had no idea what the value was.
Buying high quality inventory at a price where you can turn a profit is easier said than done but solid advice. The way I started was selling quality items that I already owned but wasn't using any more. This will quickly give you some reference experiences on what people want that you can apply to decision-making about new things to buy.
I got sick and tired of deadbeat slow pay/no pay buyers. I went to buy it now only about four years ago, immediate payment required. Problem solved. Even if I am not sure with market value, I do know what I paid for the item. So if I make money and the buyer gets a deal, I am OK with that. On garage sales, you can't be first to all of them. I shop until they close which is typically noon to 1PM. Some of my very best finds ever were bought at the closing time of the garage sale.
So jealous of that Game of thrones score. I’m a book collector that has thrifted first printings of all my favorite series, but the first printing GoT is my white whale. Loved this video!
I saw when you were answering one of the questions that you have a category on Flipwise for "goods donated" when you pull a listing. How do you treat that tax-wise?
Wonderfully clear & direct video, thanks. I personally wouldn't block somebody for asking a silly or annoying question. I am myself sometimes silly or annoying so it'd be hypocritical for me to do that. I save blocking for more troubling behavior. In any case, when people ask questions that are already directly-& clearly-addressed in the listing, I will respond with phrasing like this: "Thanks for the question. As mentioned in the listing: 'AND THEN I'LL QUOTE FROM MY LISTING.' " That's a way, I hope, of being both polite & firm. I've learned that calm, polite attention can sometimes win over people who at first glance sounded cranky or annoying. It's not always easy (I can be very testy), but politeness & patience sometimes results in sales-at least in my experience-& I'm grateful for those sales.
I've had some of my best finds later in the day and in the afternoon. Lot's of the time people don't have everything out at start time and are still gradually putting stuff out. Also, people will get a high off selling that they want to keep the ball rolling and will put out the "not sure if they want to sell it" stuff later in the day.
I recently used a different strategy for a low supply, high demand item that I was having a hard time knowing the value. Normally, I would use an auction, but there was only one comp from an auction 7 months ago at $158 that I thought was low based on similar items from the same maker. Rather than using the auction feature, I experimented with doubling the comp price to $300 on a buy-it-now. The item sold within 2 hours, which lead me to wonder if I could have gotten even more.
The shipping difference from time of listing to time of sale is quite possibly from the buyer's location. When you list the displayed shipping cost is reflective of your profile zip code which will be the cheapest since ship origin to destination is within 1 shipping zone regardless of carrier. You can view costs to different zip codes by clicking the "shipping, returns, ..." tab at the bottom of your listing and inputting a different zip code. Handy tool too if trying to get estimated costs when building in cost of free shipping on you time.
Just found your channel. New subscriber. Love how respectful you are -answering all questions thoroughly and patiently. Good "customer" service on your channel as well as in your eBay business. Thanks for great content!
But honestly how many of the "watchers" are other sellers? Probably less than 1%. It's easier to just check comps than watch a fairly common item to see when it sells and what for. Do you watch items for the reason you gave? I never have.
The first "view" is the Ebay robot. I run auctions with BIN. No offers. And if the person really really wants the item, they will BIN and not wait 10 days for the auction. Ebay is a lot of work vs. other platforms....a lot of work. More item specifics to fill in. They need to streamline.
I would never watch an item for that reason, I already hate when I look at an item similar to what I want to sell and then get multiple offers sent to me
I’ve just found you and really appreciate your info and channel. I don’t know if you have answered this before but my eBay journey started in 2013 when my mother passed away and I inherited ALL the Knick knacks. Some were valuable unique vintage collectibles and clothing and that’s what I sold. Since then, a close friend, cousin and another family member passed away. A lot of my inventory cost me nothing, and I wonder if there’s a different way to approach selling in this situation ? Sometimes I do the loss leader thing with some items and I’m making net about $300/month when I actually do the work!
We try to answer customer questions within 24 hours. There has been a few times that we were starting to thing that the person was wasting our time, and then surprisingly we had a large order, a good referral customer, and often they become our repeat customer.
had a request from a buyer that said she was completely blind and wanted to know every little detail. Supposedly the Mother described it to her from the listing but she wanted more than what her Mother could describe. The pics of the item are very detailed showing every angle and measurement including the written description. Like you , i feel this would only lead to problems , as i grew up with a blind relative and she had an incredible sense of touch for instance, reading brail and could tell who you where with one touch. I dont think i could accurately describe this item on the same level as what her memory holds ,its something she used to have with a memory of every little detail
Those Lecoltre Atmos clocks are pretty trick. They self wind through fluctuations in temperature acting on a gas ( don't quote me on that). Some of my junker friends have found them but not me. I seem to find the world time clocks mostly. Atmos started in 1928 so they are coming up on a big anniversary. Congrats on you finding one.
I relisted 20 items recently and 3 of the items sold right away. I also fill in item info as much as I can but for stuff that doesnt apply I just mark it as "NA" I buy a lot of clothing which is competitive so I do try to list many keywords of the style
That's crazy brother my highest net item was a valuable clock as well that went for the same price! I had bought it because it reminded me of my parents and it was very pretty, so I figured if it didn't sell I would keep it
I personally block all buyers that get silly with questions like Justin mentioned. It's like he said, if they are already unsure and asking silly questions then they are likely a fickle person and will return the item on a whim. It's not personal I just like to run a good business, with quality items and well made listings. If you can't trust me that is okay but neither can I. As an aside: I still answer many questions and communicate. Like when someone asks about the certain texture of a piece of clothing, what specific measurements are, or even how functional a piece of technology is. I'm friendly and polite but if the question is "how many miles has this shoe been worn" I have no idea how to satisfy you with an answer and may block you.😂
Same. I made the mistake early in my reselling career (12 years as of May) of answering all questions, and selling to the person, who always wanted a steep discount on top. Always regretted it, and learned the hard way!
Haha, had someone ask how many times a pair of pants had been washed and worn. Even if they had been mine, how the hell would I know that? I told her exactly 37.
Me and my wife go all day long, we find good stuff even if it's late in the day. You can get a better deal later in the day. They just want to get rid of stuff.
Some of my best garage sale finds were random stops usually late morning, and afternoon. So even if you don't plan your day around going to garage sales, and you happen to see one. Just stop.....if you have the time. Can't hurt....my last garage sale was last summer around 1pm I picked up a sega saturn with 10+ games for $15. Never know....with me I tend to find less the harder I look lol I wouldn't recommend this strategy to anyone 😅
People also continue to grab stuff out of the house for the garage sale after it has started….not every garage sale guy is ready at 7 am some still put stuff out throughout the day
Why would eBay neglect to adjust the shipping charge for a buyer when they have combined five items? The weight was 3 lbs. and they were charged $35 to ship. The buyer lives in my state. My discount label from eBay was less than $7. In good conscience I refunded them some of that over charge.
my most memorable was a hand painted wallace thick tan coffee mug paid $3.00 sold for $3,000.00 turns out it was a john wayne mug he gave to all his cast and crew for his movies,,,
I posted a black backbrace. Very detailed info with photos and listed it as open box. Someone asked if it had been worn after the box was opened. Since I listed it as open box. She also wanted to know if it was black like in the photos. I did not use stock photos. I low key hope she doesn't buy it. I can smell a return.
Question: I recently sold a golf swing trainer and the box was 44”. I paid the applicable UPS postage rate for the exact weight and dimensions, and later received a shipping adjustment charge through eBay. I looked into this, and it was a $12.95 charge for “Additional Handling” - itemized separately from Postage. Ever heard of this? What could it be for?
@@valeriesantos8178 my comment was more of an inside joke. The one way to get around buying stuff like that is to get the items for free or at extremely low cost. And to make sure you have enough storage space for those bulk items. IMO
I'm interested in flipwise...is there a good end of year accounting report that shows how much inventory I had left over at the end of the year, buy costs, ebay fees, etc? If so, this is an ebay dream
I have been given offers on 2 items but I only see the offer amount and shipping does not show on that offer. Does this mean they are trying to get free shipping and hoping I don't notice. Has this happened to others. I know you offer free so it won't affect you. Flipwise is such a great program! I am loving it!
Do you think that it is still essential to list every day even when in vacation mode? Say that my draft bank is built up enough to where I can list 5 a day while on vacation. Will that affect anything or would it be wiser to wait and pick up listing when I get back?
Justin. I’m in the drive-thru now. I have settled in on the No. 1 with cheese and a Dr. Pepper. Now that want to know if I want to SuperSize it. What should I do here?
Looking for some answers with regards to Local pick up only...there is no instruction and very little information out there. eBay fees ? Also having an issue with eBays managed payments trying to use Local pick up...I use policies and have all my listings set to immediate payment yet I get an error for " immediate payment " attempting to use Local pick up only?
100% people who ask the most questions turn out to be the problem buyers. Also if they come at you with a long story about why they need a special discount, those ones usually try to play the game of attempting a partial refund after delivery
This is true, in my experience. The old rule is: the more trouble a buyer is before the sale, you can almost count on them being trouble afterward. Numerous questions about condition, questions about why you are charging so much for shipping, will you accept a lower offer, questions about shipping to alternate addresses, etc. These by themselves may not be an issue, but if there is a combination of two or more, I simply block them from being able to purchase.
Thanks for your continued insight! Wondering if there is a way to have Ebay remove pending shipping charges before paying me out? I've tried different payout schedules but still end up getting overpaid on sales close to the payout date when the shipping label has yet to be processed. Seems silly to pay me, then charge my account a couple days later, when they could just do the math and simplify to one transaction.
Yup, ebay definitely seems to put the breaks on your account if you were just doing well. I remember after my first $400+ day I was rewarded with a day where only one item sold. I thought it was weird and noticed that after a big sale day my sales drop precipitously and then slowly climb back up to another high point.
When selling an item out of our house, what should I put for the cost in flip wise? I know for taxes it’s better to have it as a loss, but it makes my numbers not look as good when trying to gauge how successful I am at picking items.
Justin, do you read comments from older vids? And the question is, I understand you do 48 US states but do you sell to Canada? I'm American but want to avoid Canada if it's too problematic
I ship internationally through the International Shipping Program. www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shipping-program?id=5348
Hey Justin, great stuff keep it up. 3 of my last sold items, the buyer gets eBay’s shipping discount and is only charged $6 for calculated shipping, for some reason eBay is now charging me $8.49 to buy that same label. Is this some error? Why would me as the seller randomly now not be receiving that same discount? Am I getting punk’d? Ashton Kutcher please come out?
Hey Justin, do you know anything about new setup/algorithm? For listing on ebay. I find it a real pita! I used to be able to do a listing pretty quickly now it's all changed?? Like the last couple weeks..any way to go back to other fornat?
Hey Justin, I always look at sell-through and I will not buy an item if it's sell-through is less than 50% (e.g. 6 available with 3 sold in last 90 days). I follow other reseller's stores on ebay to see what they are selling. When I look at the items they have sold, the sell-through looks low (21 available with 5 sold or 1100+ available with 376 sold) and I would have passed on buying that item for resell. What am I missing? Am I passing on good items?
I normally turn "Make Offer" off but sometimes I forget. I'm finding nobody seems to "Buy It Now" on those auctions and I will almost always get a back and forth pawn shop type conversation...Sells for $50, will you take $30, how about $45, will you take $35, lets meet in the middle $40.....SOLD. I'm not a fan of the back and forth time spent to sell one item. Also, it makes me feel like I have eBay attached to my hip 24/7 so I don't keep those making offers waiting because I just picture them sitting by their computer or phone waiting for an instant response to their offer? Is it wrong to just ignore an offer if it's to low and not even enter into the back and forth you know is about to happen. i don't really need sales and just do it for fun.
Love your videos. Fellow St. Louisan here. QQ. What do you do if an item you self gets stuff in the USPS void and the buyer requests a refund? I did initiate a Missing Mail request with the USPS but the buyer wants a refund. I did reach out to the buyer about the missing mail. I understand their frustration but if I give a refund and USPS magically finds it and sends it on its way to the buyer, I am out the money and the item
@@liveandletlive9333 Do you invoice them through paypal in order to get payment? I did not know what to do in this scenario. Fortunately it was not a lot of money. Nice customer but I didn't know how to keep it all within EBAY for rebilling them. Didn't even have time to file a claim. Got the message from USPS saying the item was lost. Refunded the buyer. Got the message from USPS saying the item was on the way to the customer. I was probably too quick to refund.
@@liveandletlive9333 thanks for the insight. I was a little lucky. My package is in Boise now where it should be. It magically showed up after I put a missing mail request into USPS. I messaged the buyer and he is going to accept the item and cancel the refund request. So in this case I think things are going to work out
Sad but true. It is a red flag that they are going to be unhappy and have buyers remorse. Now i straight up tell those people that if you are unsure please do not purchase.
Hi, I've just started selling things on ebay. I have lots of stock but don't know if I should split the listings up or label quantity as one and then repost when sold? Is there any specific way I should be listing items when I have a surplus of stock?
Hey Justin love your content, thank you . I have a question for flipwise I’ve had it for a little while now and I’m wondering do you have an app for it? Thanks Much!!
no app for it currently, but we may introduce one in the future! more info on that here: help.flipwise.app/article/10-does-flipwise-have-a-native-ios-or-android-app
Hey Justin, I sincerely appreciate the content. I'm considering subscribing to flip wise but I was wondering if there's a cross listing aspect to the app. I currently only sell on eBay but am highly considering branching out in the next couple of months. Also was wondering if there's some sort of a title builder on there to sell similar off of older items sold. Appreciate the help. Keep up the great work. Sincerely Adam with C&A 2nd Chances
Justin, I just watched your recent video 6/27, you were talking about international shipping. I sold a transistor radio to a buyer in Australia. I sold fixed price. All good. About a week+ after the sale, I was charged $70 additional for shipping. Maybe I’m doing international wrong. Just curious if you can explain that additional cost? Thanks
The biggest problem with auctions on moderately priced items is that if it's not the only one, some sellers will create fake accounts to bid competitors out of the running. Ebay will ban the accounts eventually, but the owners don't care if the item they are selling on their regular account gets higher bids because of it while their competitor gets to eat the relisting delay.
Heya Justin. Just getting into the reselling game. Mainly been selling off my own personal items but have been stopping and thrifting a bit and grabbing stuff from several marketplaces. Im doing okay. Been debating grabbing Flipwise. Just wondering if its worth the cost this early. I have about 150ish items listed on ebay consistently. One thing i was wondering is how do you calculate profit on selling a personal item you've had for a long time. What is the cost in your system flipwise? Just zero? Does that inflate things come tax season?
Up to you to decide whether it is worth the cost or not. Your store size doesn't really matter; you need to be keeping good records no matter what and whether you want to do that manually in a spreadsheet versus in an automated way is up to you. We have people using it with stores of all sizes, from a few active listings to tens of thousands, but the average is around 250 so you're not far from the average Flipwise member. As for selling personal items, this might help: help.flipwise.app/article/34-what-should-i-put-for-the-cost-of-personal-items-i-am-selling
Thanks for answering. I'm going to join as soon as I get a computer. I'm going to watch video now and take notes about selling stuff I own. There's so much to learn in the beginning.
Why would you choose to sell an item for $60 plus $14.99 ship instead of $75 free shipping I’m not sure I am sold on the benefit of flat rate shipping when the money is all the same
I don't get the pizza thing. Pizza is good with the pineapple, good without. Sometimes with buyers that ask a lot of questions it is good to keep in touch with that. I had one customer that asked around 10 questions on an item and I was concerned, but he did buy it, and gave me a good comment as well.
The video game hunting market is way saturated. I see just as many game hunters as clothing and Record people. Last time I had a garage sale I got 5 emails asking for video games. Posted on Craigslist and Marketplace
It's risky selling gold at estate sales. My friend had 3 women walk in on his sale and robbed her at knife point. I had a boom box taken right out of my hands marked $5.00 I knew was worth a fortune and the guy just walked out after paying for it and the person running the sale could not stop it
Great video. I have a EBay question. I’ve been reselling for about 5 years on eBay. I used to get many views and sell a lot of items. Mostly vintage camera gear. Then promote listing started and now unless I promote the listing for an additional 9-12% i will get almost no views. Seems I now have a variable rate 9-12% for items also and need to promote to sell. Making it very difficult to continue selling. With these outrageous rates. Any advice?
Is that really your home in the background of your videos? As a reseller I would expect your home to have inventory stacked on all available surfaces......LOL! Your home is too neat.
Agree about watchers! If I have an item with a lot of watchers but no buyers, I will send a discounted offer to all of the watchers, and if no buyers, I will definitely end and relist the item regardless of watchers. To me, if you've sent a competitive offer to all watchers and still no buyers, the watchers were no longer interested or serious about buying the item. Purge the old watchers, and subsequent watchers may have a more legitimate or serious interest in your item. Rinse and repeat.
When I stopped assuming that all the good stuff is gone by 10:00 a.m. at garage sales, I started benefitting from amazing finds, even in the early afternoon. My best late-arrival find was a big box full of sterling silver flatware. It was 2:30 p.m. and I had to knock on the front door to alert the seller, who was watching a football game, that I wanted to make a purchase. He sold the whole box to me for $3. That said, I am an assertive early bird and I do try to get to as many sales as early as possible.
early birds are selfish for over 10 minutes early
I go to garage sales all the way up to 2-3pm and normally have luck finding profitable items at a lot of them.... As long as your knowledge is better then everyone else's you can find all the stuff they know nothing about.
Also-never underestimate the leverage of being the last person at a garage sale. The seller , often has no desire in bringing everything leftover back inside at the end of the day, and are usually willing to let everything go for cheap or (sometimes,) even for free.
I think sometimes people ask questions to be friendly and try to engage, and they feel that if you respond, that sends a positive reassuring signal to them.
Totally understand what you mean about people asking questions, then coming back asking for partial refund, etc, though.
So funny you saying when buyers start asking questions about an item are usually a problem buyer. I've always thought that also. If they end up buying something then they start compiaining!!
Truth. Especially when they ask questions that are already in the listing. They just want to mix you up for a discount to say you said this but listing said that.
They almost NEVER buy the item.
I went to the 4th and final day of an estate sale in California and picked up a hunk of cast iron for $2 that turned out to be a 5 cent payphone base from the early 1900s, which I auctioned (there's your low supply, high demand, hard to price scenario) and sold for $655. There's ALWAYS treasures to be had, no matter when you get to a sale.
Justin, I’ve been thinking about donating a bunch of old stock. Then I will reorganize into an inventory system on Flipwise. Great video. I’m downsizing to better quality items after learning over the last year. You are my absolute favorite reseller on TH-cam.
Have you tried reducing price over time on these items first? eBay reacts better to sales than ending listings
My most surprising sale was one of my first, it was a Red Cross WWI pin. A collector bought it for 180.00. I had to list it as an auction because I had no idea what the value was.
Buying high quality inventory at a price where you can turn a profit is easier said than done but solid advice. The way I started was selling quality items that I already owned but wasn't using any more. This will quickly give you some reference experiences on what people want that you can apply to decision-making about new things to buy.
I got sick and tired of deadbeat slow pay/no pay buyers. I went to buy it now only about four years ago, immediate payment required. Problem solved. Even if I am not sure with market value, I do know what I paid for the item. So if I make money and the buyer gets a deal, I am OK with that. On garage sales, you can't be first to all of them. I shop until they close which is typically noon to 1PM. Some of my very best finds ever were bought at the closing time of the garage sale.
I do both. Auction + BIN. If they want it desperately they will BIN. And I also do BIN + Offer low floor.
So jealous of that Game of thrones score. I’m a book collector that has thrifted first printings of all my favorite series, but the first printing GoT is my white whale. Loved this video!
I saw when you were answering one of the questions that you have a category on Flipwise for "goods donated" when you pull a listing. How do you treat that tax-wise?
Wonderfully clear & direct video, thanks.
I personally wouldn't block somebody for asking a silly or annoying question. I am myself sometimes silly or annoying so it'd be hypocritical for me to do that. I save blocking for more troubling behavior.
In any case, when people ask questions that are already directly-& clearly-addressed in the listing, I will respond with phrasing like this: "Thanks for the question. As mentioned in the listing: 'AND THEN I'LL QUOTE FROM MY LISTING.' "
That's a way, I hope, of being both polite & firm. I've learned that calm, polite attention can sometimes win over people who at first glance sounded cranky or annoying.
It's not always easy (I can be very testy), but politeness & patience sometimes results in sales-at least in my experience-& I'm grateful for those sales.
I've had some of my best finds later in the day and in the afternoon. Lot's of the time people don't have everything out at start time and are still gradually putting stuff out. Also, people will get a high off selling that they want to keep the ball rolling and will put out the "not sure if they want to sell it" stuff later in the day.
I recently used a different strategy for a low supply, high demand item that I was having a hard time knowing the value. Normally, I would use an auction, but there was only one comp from an auction 7 months ago at $158 that I thought was low based on similar items from the same maker. Rather than using the auction feature, I experimented with doubling the comp price to $300 on a buy-it-now. The item sold within 2 hours, which lead me to wonder if I could have gotten even more.
The shipping difference from time of listing to time of sale is quite possibly from the buyer's location. When you list the displayed shipping cost is reflective of your profile zip code which will be the cheapest since ship origin to destination is within 1 shipping zone regardless of carrier. You can view costs to different zip codes by clicking the "shipping, returns, ..." tab at the bottom of your listing and inputting a different zip code. Handy tool too if trying to get estimated costs when building in cost of free shipping on you time.
makes sense!
Just found your channel. New subscriber. Love how respectful you are -answering all questions thoroughly and patiently. Good "customer" service on your channel as well as in your eBay business. Thanks for great content!
Love the Q and A session video. Thanks again Justin!
Watchers could be people with the same item, seeing if yours sells.
Yep, they’re just doing recon.
But honestly how many of the "watchers" are other sellers? Probably less than 1%. It's easier to just check comps than watch a fairly common item to see when it sells and what for. Do you watch items for the reason you gave? I never have.
The first "view" is the Ebay robot.
I run auctions with BIN. No offers. And if the person really really wants the item, they will BIN and not wait 10 days for the auction.
Ebay is a lot of work vs. other platforms....a lot of work. More item specifics to fill in. They need to streamline.
I would never watch an item for that reason, I already hate when I look at an item similar to what I want to sell and then get multiple offers sent to me
True
I’ve just found you and really appreciate your info and channel. I don’t know if you have answered this before but my eBay journey started in 2013 when my mother passed away and I inherited ALL the Knick knacks.
Some were valuable unique vintage collectibles and clothing and that’s what I sold.
Since then, a close friend, cousin and another family member passed away.
A lot of my inventory cost me nothing, and I wonder if there’s a different way to approach selling in this situation ? Sometimes I do the loss leader thing with some items and I’m making net about $300/month when I actually do the work!
We try to answer customer questions within 24 hours. There has been a few times that we were starting to thing that the person was wasting our time, and then surprisingly we had a large order, a good referral customer, and often they become our repeat customer.
had a request from a buyer that said she was completely blind and wanted to know every little detail. Supposedly the Mother described it to her from the listing but she wanted more than what her Mother could describe. The pics of the item are very detailed showing every angle and measurement including the written description. Like you , i feel this would only lead to problems , as i grew up with a blind relative and she had an incredible sense of touch for instance, reading brail and could tell who you where with one touch. I dont think i could accurately describe this item on the same level as what her memory holds ,its something she used to have with a memory of every little detail
I just discovered this channel and really liked it.
thank you
Those Lecoltre Atmos clocks are pretty trick. They self wind through fluctuations in temperature acting on a gas ( don't quote me on that). Some of my junker friends have found them but not me. I seem to find the world time clocks mostly. Atmos started in 1928 so they are coming up on a big anniversary. Congrats on you finding one.
I relisted 20 items recently and 3 of the items sold right away.
I also fill in item info as much as I can but for stuff that doesnt apply I just mark it as "NA"
I buy a lot of clothing which is competitive so I do try to list many keywords of the style
Nice! Book flips can be huge. I flipped an OOP book from the 1970s on Charles Manson, bought for $0.10 at the thrift store, sold for over $100.
That's crazy brother my highest net item was a valuable clock as well that went for the same price! I had bought it because it reminded me of my parents and it was very pretty, so I figured if it didn't sell I would keep it
I personally block all buyers that get silly with questions like Justin mentioned. It's like he said, if they are already unsure and asking silly questions then they are likely a fickle person and will return the item on a whim. It's not personal I just like to run a good business, with quality items and well made listings. If you can't trust me that is okay but neither can I.
As an aside: I still answer many questions and communicate. Like when someone asks about the certain texture of a piece of clothing, what specific measurements are, or even how functional a piece of technology is. I'm friendly and polite but if the question is "how many miles has this shoe been worn" I have no idea how to satisfy you with an answer and may block you.😂
Same. I made the mistake early in my reselling career (12 years as of May) of answering all questions, and selling to the person, who always wanted a steep discount on top. Always regretted it, and learned the hard way!
Haha, had someone ask how many times a pair of pants had been washed and worn. Even if they had been mine, how the hell would I know that? I told her exactly 37.
Thank you for answering my question! Makes sense. Have a great day today!
Thank you for answering my question! You're awesome
Me and my wife go all day long, we find good stuff even if it's late in the day. You can get a better deal later in the day. They just want to get rid of stuff.
I do auctions to get rid of old inventory. I block people who ask me questions about does the item defects.
When you DO run an auction, do you start with a low or a high min bid?
Justin what are your views on having best offer on .
@jiannasevs I think he covered that in a recent video.
Some of my best garage sale finds were random stops usually late morning, and afternoon. So even if you don't plan your day around going to garage sales, and you happen to see one. Just stop.....if you have the time. Can't hurt....my last garage sale was last summer around 1pm I picked up a sega saturn with 10+ games for $15. Never know....with me I tend to find less the harder I look lol I wouldn't recommend this strategy to anyone 😅
People also continue to grab stuff out of the house for the garage sale after it has started….not every garage sale guy is ready at 7 am some still put stuff out throughout the day
WOW! Thanks brother..I needed to hear this!
Why would eBay neglect to adjust the shipping charge for a buyer when they have combined five items? The weight was 3 lbs. and they were charged $35 to ship. The buyer lives in my state. My discount label from eBay was less than $7. In good conscience I refunded them some of that over charge.
my most memorable was a hand painted wallace thick tan coffee mug paid $3.00 sold for $3,000.00 turns out it was a john wayne mug he gave to all his cast and crew for his movies,,,
Nice!
16:16 agreed
I posted a black backbrace. Very detailed info with photos and listed it as open box.
Someone asked if it had been worn after the box was opened. Since I listed it as open box. She also wanted to know if it was black like in the photos.
I did not use stock photos. I low key hope she doesn't buy it. I can smell a return.
Question: I recently sold a golf swing trainer and the box was 44”. I paid the applicable UPS postage rate for the exact weight and dimensions, and later received a shipping adjustment charge through eBay. I looked into this, and it was a $12.95 charge for “Additional Handling” - itemized separately from Postage. Ever heard of this? What could it be for?
No wonder my Quigley Down Under DVD isn’t selling! The market is flooded! 😂
Yeah, I just bought a bunch of CD’s from a garage sale. But I’m not laughing.
Lesson learned.
@@valeriesantos8178 my comment was more of an inside joke. The one way to get around buying stuff like that is to get the items for free or at extremely low cost. And to make sure you have enough storage space for those bulk items. IMO
@whysoblutube
OH!😊
Thanks :)
I'm interested in flipwise...is there a good end of year accounting report that shows how much inventory I had left over at the end of the year, buy costs, ebay fees, etc? If so, this is an ebay dream
I have been given offers on 2 items but I only see the offer amount and shipping does not show on that offer. Does this mean they are trying to get free shipping and hoping I don't notice. Has this happened to others. I know you offer free so it won't affect you. Flipwise is such a great program! I am loving it!
I’m curious how you determine a starting price and auction length for those instances when you do run an eBay auction.
Does Flipwise have a ROI field? That would be a cool sort. This is how I determine my best flips. Using your book example. $0.75 -> $600= 800x
yep! makes it very easy to see your top flips by ROI
Do you think that it is still essential to list every day even when in vacation mode? Say that my draft bank is built up enough to where I can list 5 a day while on vacation. Will that affect anything or would it be wiser to wait and pick up listing when I get back?
I’m guilty of buying junk!
Massive death pile but my best find was a signed book by Phillip Pullman for £1 and I got £1000
Justin. I’m in the drive-thru now. I have settled in on the No. 1 with cheese and a Dr. Pepper. Now that want to know if I want to SuperSize it. What should I do here?
Thank you!
Thanks
Great content. Appreciate the tips and helps for part time seller.
Looking for some answers with regards to Local pick up only...there is no instruction and very little information out there. eBay fees ? Also having an issue with eBays managed payments trying to use Local pick up...I use policies and have all my listings set to immediate payment yet I get an error for " immediate payment " attempting to use Local pick up only?
100% people who ask the most questions turn out to be the problem buyers. Also if they come at you with a long story about why they need a special discount, those ones usually try to play the game of attempting a partial refund after delivery
This is true, in my experience.
The old rule is: the more trouble a buyer is before the sale, you can almost count on them being trouble afterward.
Numerous questions about condition, questions about why you are charging so much for shipping, will you accept a lower offer, questions about shipping to alternate addresses, etc.
These by themselves may not be an issue, but if there is a combination of two or more, I simply block them from being able to purchase.
Love your channel do you know what upcoming eBay ad
Campaigns mean still let me promote regularly but now it’s justa selection of an upcoming campaign
Great advice as always! Also, this is totally off topic but is that an EPCOT Spaceship Earth retro t-shirt you are wearing?
yep!
@@justinresells Nice! I used to have poster of the image pictured on your shirt.
How do we block buyers? Can we do this if we do not have a store?
Thanks for your continued insight! Wondering if there is a way to have Ebay remove pending shipping charges before paying me out? I've tried different payout schedules but still end up getting overpaid on sales close to the payout date when the shipping label has yet to be processed. Seems silly to pay me, then charge my account a couple days later, when they could just do the math and simplify to one transaction.
Yup, ebay definitely seems to put the breaks on your account if you were just doing well. I remember after my first $400+ day I was rewarded with a day where only one item sold. I thought it was weird and noticed that after a big sale day my sales drop precipitously and then slowly climb back up to another high point.
Good tips and insight. Thanks
Have you ever done live selling? Through eBay or another platform?
When selling an item out of our house, what should I put for the cost in flip wise? I know for taxes it’s better to have it as a loss, but it makes my numbers not look as good when trying to gauge how successful I am at picking items.
help.flipwise.app/article/34-what-should-i-put-for-the-cost-of-personal-items-i-am-selling
What inventory system do u use? I'm in need of one fir my clothing.
flipwise.app
Justin, do you read comments from older vids? And the question is, I understand you do 48 US states but do you sell to Canada? I'm American but want to avoid Canada if it's too problematic
I ship internationally through the International Shipping Program. www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shipping-program?id=5348
Hey Justin, great stuff keep it up. 3 of my last sold items, the buyer gets eBay’s shipping discount and is only charged $6 for calculated shipping, for some reason eBay is now charging me $8.49 to buy that same label. Is this some error? Why would me as the seller randomly now not be receiving that same discount? Am I getting punk’d? Ashton Kutcher please come out?
Hey Justin, do you know anything about new setup/algorithm? For listing on ebay. I find it a real pita! I used to be able to do a listing pretty quickly now it's all changed?? Like the last couple weeks..any way to go back to other fornat?
Hey Justin, I always look at sell-through and I will not buy an item if it's sell-through is less than 50% (e.g. 6 available with 3 sold in last 90 days). I follow other reseller's stores on ebay to see what they are selling. When I look at the items they have sold, the sell-through looks low (21 available with 5 sold or 1100+ available with 376 sold) and I would have passed on buying that item for resell. What am I missing? Am I passing on good items?
I normally turn "Make Offer" off but sometimes I forget. I'm finding nobody seems to "Buy It Now" on those auctions and I will almost always get a back and forth pawn shop type conversation...Sells for $50, will you take $30, how about $45, will you take $35, lets meet in the middle $40.....SOLD. I'm not a fan of the back and forth time spent to sell one item. Also, it makes me feel like I have eBay attached to my hip 24/7 so I don't keep those making offers waiting because I just picture them sitting by their computer or phone waiting for an instant response to their offer? Is it wrong to just ignore an offer if it's to low and not even enter into the back and forth you know is about to happen. i don't really need sales and just do it for fun.
Hey, do you account shipping supplies as a base expense of running the business, or do you add a little bit of cost to each item you ship out? Thanks.
Love your videos. Fellow St. Louisan here. QQ. What do you do if an item you self gets stuff in the USPS void and the buyer requests a refund? I did initiate a Missing Mail request with the USPS but the buyer wants a refund. I did reach out to the buyer about the missing mail. I understand their frustration but if I give a refund and USPS magically finds it and sends it on its way to the buyer, I am out the money and the item
@@liveandletlive9333 Do you invoice them through paypal in order to get payment? I did not know what to do in this scenario. Fortunately it was not a lot of money. Nice customer but I didn't know how to keep it all within EBAY for rebilling them. Didn't even have time to file a claim. Got the message from USPS saying the item was lost. Refunded the buyer. Got the message from USPS saying the item was on the way to the customer. I was probably too quick to refund.
@@liveandletlive9333 thanks for the insight. I was a little lucky. My package is in Boise now where it should be. It magically showed up after I put a missing mail request into USPS. I messaged the buyer and he is going to accept the item and cancel the refund request. So in this case I think things are going to work out
Can you relist items on your days off and have it count towards eBay algorithm? if I wanted to take time off, wanted to post consistently.
Usually when some one sends questions before purchase they are looking for a problem and will usually find one!
Sad but true. It is a red flag that they are going to be unhappy and have buyers remorse. Now i straight up tell those people that if you are unsure please do not purchase.
On the shipping rate question it is likely the price was different based on the location of the buyer
Hi, I've just started selling things on ebay. I have lots of stock but don't know if I should split the listings up or label quantity as one and then repost when sold? Is there any specific way I should be listing items when I have a surplus of stock?
Hey Justin love your content, thank you . I have a question for flipwise I’ve had it for a little while now and I’m wondering do you have an app for it? Thanks Much!!
no app for it currently, but we may introduce one in the future! more info on that here: help.flipwise.app/article/10-does-flipwise-have-a-native-ios-or-android-app
Cool video. Justin. thank. you. and just. subscribed
I am just about start do you have any tips
Love your vids😊
Starter Kit for New eBay Resellers (tools, software, strategies)
th-cam.com/video/Gl3BN4cX5ks/w-d-xo.html
Hey Justin, I sincerely appreciate the content. I'm considering subscribing to flip wise but I was wondering if there's a cross listing aspect to the app. I currently only sell on eBay but am highly considering branching out in the next couple of months. Also was wondering if there's some sort of a title builder on there to sell similar off of older items sold. Appreciate the help. Keep up the great work. Sincerely Adam with C&A 2nd Chances
We do not offer cross listing currently. Sorry!
Justin, I just watched your recent video 6/27, you were talking about international shipping. I sold a transistor radio to a buyer in Australia. I sold fixed price. All good. About a week+ after the sale, I was charged $70 additional for shipping. Maybe I’m doing international wrong. Just curious if you can explain that additional cost? Thanks
@BillS-h6j 😮
The biggest problem with auctions on moderately priced items is that if it's not the only one, some sellers will create fake accounts to bid competitors out of the running. Ebay will ban the accounts eventually, but the owners don't care if the item they are selling on their regular account gets higher bids because of it while their competitor gets to eat the relisting delay.
during the day I put out more items as room comes available for my sales so time does not matter for me
I have noticed that when a buyer sends you a question Ebay has a "send an offer" section. Maybe the buyer is trying to get an offer.
I had one admit to me that when he asked me questions on an item he was hoping to get a lower offer, hahaha then he didn't end up even taking my offer
Yes, i absolutely believe this to be the case at times.
Thanks
I like the pizza slide in remark. You pineapple hater 😂
Great info thanks much new to your channel
Thanks for sharing
does flipwise track all the info you need for taxes?
yes it does!
Heya Justin. Just getting into the reselling game. Mainly been selling off my own personal items but have been stopping and thrifting a bit and grabbing stuff from several marketplaces. Im doing okay. Been debating grabbing Flipwise. Just wondering if its worth the cost this early. I have about 150ish items listed on ebay consistently. One thing i was wondering is how do you calculate profit on selling a personal item you've had for a long time. What is the cost in your system flipwise? Just zero? Does that inflate things come tax season?
I have the same questions.
Up to you to decide whether it is worth the cost or not. Your store size doesn't really matter; you need to be keeping good records no matter what and whether you want to do that manually in a spreadsheet versus in an automated way is up to you. We have people using it with stores of all sizes, from a few active listings to tens of thousands, but the average is around 250 so you're not far from the average Flipwise member.
As for selling personal items, this might help: help.flipwise.app/article/34-what-should-i-put-for-the-cost-of-personal-items-i-am-selling
Thanks for answering. I'm going to join as soon as I get a computer. I'm going to watch video now and take notes about selling stuff I own. There's so much to learn in the beginning.
this is a good channel
What is your store name? Thank you.
it’s linked in my youtube about page
Why would you choose to sell an item for $60 plus $14.99 ship instead of $75 free shipping
I’m not sure I am sold on the benefit of flat rate shipping when the money is all the same
Because if the buyer decides to return it you have to refund the whole $75 instead of $60.
Do the banks/lenders pay taxes on the money they make?
Great video
I wonder if @dankpods bought that mac monitor lol
I don't get the pizza thing. Pizza is good with the pineapple, good without. Sometimes with buyers that ask a lot of questions it is good to keep in touch with that. I had one customer that asked around 10 questions on an item and I was concerned, but he did buy it, and gave me a good comment as well.
you are wrong about Garage sale video games. You can score them all day long. You just need to know where the sales are that arent advertised online.
Agreed, I use YSTM only to set an initial destination and deviate as soon as I see another sign.
The video game hunting market is way saturated. I see just as many game hunters as clothing and Record people. Last time I had a garage sale I got 5 emails asking for video games. Posted on Craigslist and Marketplace
It's risky selling gold at estate sales. My friend had 3 women walk in on his sale and robbed her at knife point. I had a boom box taken right out of my hands marked $5.00 I knew was worth a fortune and the guy just walked out after paying for it and the person running the sale could not stop it
And ALWAYS ask for them
Great video. I have a EBay question. I’ve been reselling for about 5 years on eBay. I used to get many views and sell a lot of items. Mostly vintage camera gear.
Then promote listing started and now unless I promote the listing for an additional 9-12% i will get almost no views.
Seems I now have a variable rate 9-12% for items also and need to promote to sell. Making it very difficult to continue selling. With these outrageous rates. Any advice?
Is that really your home in the background of your videos? As a reseller I would expect your home to have inventory stacked on all available surfaces......LOL! Your home is too neat.
Reseller TH-cam intro: Hey guys I’m back in my storage (actually the TH-camrs kitchen)
If you having sourcin problems i feel bad for you son// i got 99 problems but Ebay sales aint one!!
Damn you humbled me, I needed this
I learned the hard way about how I should look in box thoroughly ! I thought I bought a Pioneer car stereo but ended up with a Ford piece of junk! 😂
I’ve had people ask a ton of questions and then completely ghost me. I block people who waste my time.