I purchased this set and will follow your instructions and let you know how I did. I commend how you explain everything and took your time. I had seen the video quickly on Home Depot site and I couldn’t follow the written instructions so I came back to your company on TH-cam where I learn everything. Thank you!
I’m back! I followed all of your instructions and it was flawless. The only problem I’m having is the deadbolt is having a rough time going into the strike plate. You need to push the door in and turn the knob. What do I need to do?
This could be caused by a few different issues. We would suggest calling our customer service team at 1-877-663-5625 M-F between 8:30 am - 5:30 pm EST. One of our associates there can ask you a few questions and help to narrow down what the source of the issue is and provide possible solutions. Congrats on a successful installation. We hope this lock set provides years of reliability.
I purchased this set and will follow your instructions and let you know how I did. I commend how you explain everything and took your time. I had seen the video quickly on Home Depot site and I couldn’t follow the written instructions so I came back to your company on TH-cam where I learn everything. Thank you!
I’m back! I followed all of your instructions and it was flawless. The only problem I’m having is the deadbolt is having a rough time going into the strike plate. You need to push the door in and turn the knob. What do I need to do?
This could be caused by a few different issues. We would suggest calling our customer service team at 1-877-663-5625 M-F between 8:30 am - 5:30 pm EST. One of our associates there can ask you a few questions and help to narrow down what the source of the issue is and provide possible solutions. Congrats on a successful installation. We hope this lock set provides years of reliability.