Speaking of paying people off what do you think Toyota and Honda have been doing? You have to find out about thier problems through other means like Toyatas lurching cars a few years back and Honda's transmission problems. Consumer Reports said nothing.
The average age of cars on the road in the US is more than 10 years. So to many people, reliability rankings would have a lot more credibility if it focused on cars at least that age. Reliability data for cars less than 3 years old is almost meaningless.
If your are a subscriber to CR online you can view reliability ratings for cars older than 3 years old. I just looked up a 2001 Ford Escape and the data is there. In the past CR used to only go back 10 years, not any more. Their yearly survey now keeps track of these older cars, because as you mentioned average age of vehicle on the roads is 10 yrs.
@@fourtysix4646 Considering that they take zero payments from companies and out zero ads in the work that they do, I'm willing to pay money to know what they know, because I can trust them. This is a pretty good marketing strategy.
Currently on a Toyota Corolla 1997 (I'm a broke college student paying my way through school lol) with 91,000 miles on it. Had it since 60,000 miles around 4 years ago. It was the first big purchase I've ever made with my own hard earned money, and to this day NOTHING has gone wrong with it. It's been thorough NY State Winters and multiple road trips and still stands strong without loosing a single pep in it's step. I truly love Toyota for their reliability and plan to stay brand loyal until the end of my life (or until I can afford a Tesla) with plans to buy a Lexus one day. Glad to see I root for the right team.
The problem is that Toyota is stubbornly refusing to produce EVs, or even make concrete plans to do so. By the time you're ready to buy your Lexus, people will mostly want EVs, and Toyota/Lexus won't have any to sell you.
KidKingdomHearts Do the 60K maintenance on it and use only FULL SYNTHETIC with a high quality filter and the EXACT oil weight called for in the owners manual or on the oil cap.
I have an 04 Jetta that was handed down to me a year and a half ago with with 255k miles and my only problem since then was an oil leak and I drive that car to shit
I'm sorry but when I think of car reliability I don't think of the infotainment system, I think will the car will get me from point A to point B and do so reliably over the course of ownership. I wish the infotainment issues would be excluded from these tests or at least less of a factor in them. As long as the infotainment system works it shouldn't be an issue. They are computers and most computers have glitches. An infotainment system that is slower to respond than others does not mean it's less reliable.
You won't like it if the car's infotainment system suddenly cranks the heat on you on a hot summer day, causing you to bake in your car without any ability to fix it, or prevents you from starting your car in the first place. Today's car infotainment systems control so much about your car, having a reliable system is getting kinda paramount.
They do weigh different systems higher and lower in importance and percentages. Infotainment systems run the entire car or truck. I also can't stand when they crap out and yes it definitely is a major issue for me in terms of what I consider reliability of any vehicle.
I never see any chryslers, kias,toyotas or Lexus broken down on the side of the road. The only cars I ever see broken down are chevrolets and other gm products. Pretty spot on.
What I want to see is reliability ratings on cars with over 100K miles. Also how good car manufacturers honour their warranty. I bought an Infiniti and their warranty is total crap. They will find ANY way to get out of covering items under a warranty. I know I'll never buy another one. Now, Honda is great. They atually replaced a transmission in my 01 Accord when it had 109K miles on it due to an issue they had from 1999 to 2002. It was well out of normal warranty but they still did it at no cost to me. After I unload this Infiniti Q60S, I plan to go back to Honda. The Infiniti is a great driving car but, I need a car I can depend on and one which is not going to cost me a couple grand in repairs that Honda would have covered. (Oh, the Infiniti has only 34K miles on it!!!!! This is a $50K car too)
Of course they wiggled out of it. I wouldn't touch a Nissan product for other reasons, too. If your initial complaint was during the warranty period and it wasn't fixed properly, your protection extends beyond the "end". Legitimate problems? That's why your state has an Attorney General's office!
Deez Nuts Curious, do you see those American made cars with over 300k miles on them are trucks are cars? Ford and Chevy (esp ford in the last ten years) make almost bulletproof trucks. Cars are a bit of a different story. Don’t get me started on dodge lol
Toyota is the best company. I own a 2016 Corolla S Premium, fully loaded with navigation , sunroof etc. I'm at over 50,000 miles with no problems. Just been taking it for regular maintenance like oil changes and rotation of tires. There's a reason why Toyota is popular. Quality, reliability and dependability.
Your reliability rankings shuffle around more than a deck of cards. It's so short-sighted that it's almost a joke. NEW CAR RELIABILITY NEEDS TO BE WEIGHTED AND MONITORED FOR MORE THAN JUST 3 MEASLY YEARS!!!!!!! Last year: "Audi is no 3", so u go out and buy an Audi The next year: "Audi dropped". WHAT THE HELL??????? You're handing out 'reliable status' way too easily and without considering if a model's reputation of producing quality/junk has been clearly established. Toyota and Lexus have CONSISTENTLY produced reliable models so their recommendation is more reassuring.
TruAgape1234 Their job is to report the facts. Most people don’t think of any car older than 3 years to be new, So recommendations based on a 3 year record is prudent, especially considering the average model has only a 5 year lifespan, and models generally get more reliable as they mature within its generation.
Well, some of the folks who voice an opinion on this blog do so with too much emotion and never let a little thing like "facts" get in the way of the discussion.
Keep track of old cars data is a low profit work. At the end, it's the auto company selling new car will pay for advertisement, not your neighbor selling his 20005 civic.
I understand. My Acura TSX was an excellent auto. No dealer visits in 4 years. Had technology package. Infotainment system was very frustrating. Navy frustrating to set. Too frustrating. Traded on a 2017 Ford Fusion Platinum. Two dealer visits in 6 months. But - fantastic infotainment system, would buy it again. Infotainment system make a world of difference in enjoying your car,
You pay for that so it should work right? Or you have such low expectations... forget about the infotainment system!! Who needs that?! ps. can I pay you $3K less for that car instead?
yes according to these people, you really dont think volvo builds that infotainment center?, remember the airbags that where killing people with shrapnel? suppliers make thousands of parts that go into all cars.
Yeah after all those recalls? Faulty airbags, wipers, blown engine, stuck gas pedal, etc. Toyota and lexus is crap defintely should be at the bottom of the list.
Paul's Reviews And Skoda doesn’t even sell here in the USA, and SEAT doesn’t either. From Volkswagen, we just get Volkswagen, Audi, Porsche and Lamborghini.
Tyrone Branch Also I’m very impressed with the progress Kia (and Hyundai in general) has been making so far. The Niro is probably 1 of my favorite Kia vehicles, next to the Sedona.
I used to own a 2006 Corolla. It had over 180,000 miles before totaled in a wreck. It was very reliable. I now own a fully loaded 2016 Corolla S Premium. It's also been very reliable and always get compliments. If all you want is a car that takes you anywhere, Toyota is the safest bet. People think Toyota is boring. It's not. Their engines are bulletproof, reliable and their quality is top notch. I recommend Toyota.
1st comment lol but seriously..I think you should split reliability into 2 sections, electronic/infotainment and mechanical... i'm surprised to see Mercedes reliability and improve, and I thought Volvo would've been better with reliability since they were bought out and had all these clean sheet platforms
Initial reliability usually parallels long-term reliability which is what most of us are really concerned with. My car is 20 years old and has been GREAT.
CR! Though infotainment is more and more important these days, please report infotainment reliability separately from rest of the components so that consumers can make informed decisions.
I lost most all respect for Consumer Reports. The reason being is if you subscribe to them after a period of time they send some subscribers surveys and ask if you own certain products. It normally starts with the vehicle you own. And they may send you an e-mail listing different products to see if you would be interested in doing a survey on any of them. Now what if someone disliked a certain brand car - truck - suv get my point and just for the heck of it they gave one on the list a bad rating? You could give them a bad rating without them even knowing whether or not you owned the one being rated. The same with other products such as lawnmowers or coffee makers - I don't even drink coffee. So let's just say that I owned a GM product and I don't care for a Ford products such as their F150 pickup I could give it a terrible rating in all area's only to hurt the truth about it. Once my subscription expired - I let it run out because of how their ratings are - I still received surveys for months afterwards. Don't believe me ask anyone that subs to them and takes the surveys. So now I take most all of what they say with a bit of salt in my paper cut finger.......and their ratings are for that time not how long they will last. So just because a new car is rated higher now than another one doesn't mean it will be better over the long term for the owners in many cases.
Bockscar Your hypothetical example is fairly ridiculous. For that to happen someone would have to hate a brand so much they're willing to pay for the subscription and then wait for a survey just so they can bad mouth a particular brand. This is not a normal person. What's more you'd need to have hundreds, if not thousands, of these no life losers to significantly affect the ratings.
Did I say anything about someone subscribing just so they could do a survey? Did I say someone would only say bad things about a product so as to give a bad rating? Did I say they did all of this only to wait for their survey to give a dishonest review of products? And did I say anything about how many surveys it would take to sway the scores? No to all of them and it is obvious you don't have a dam idea what I wrote or what you read. And it is very clear your warped mind can't see my point in writing what I did. If consumers reports is going to give honest reviews they shouldn't just give them to some people knowing they might not even own the product they have asked them to review. I suggest that you subscribe to them and don't even say you have been or are because if you have been you would know what and how their surveys work. Have a nice day...
Bockscar, I quit subscribing many years ago for similar reasons. Their reader surveys are anecdotal....they cannot prove anything the respondants say. CR's ratings also fail to show just how many of each brand are being rated by readers. Did just ten Chrysler owners rate their cars or a thousand? A small sampling number would skew the ratings tremendously.
I must say Toyota/Lexus are very reliable. We owned 93 Camry For 10 years 300k sold and it still going. My father has 00 Camry with 320k original everything still drives excellent. I now own 99 Lexus ES300 Which I’ve owned 6yrs now. It’s had a Cple of issues, 1MZFE , but I have a certified mechanic that does my work. It’s at 250k now and is my daily driver. No check engine lights or anything. I’m confident to fire it up and drive across US! #Toyota/Lexus
Find it interesting Kia is ranked really high, Hyundai is only 10th. Then again, Buick is 8th and Cadillac is 27th. Just shows for consistent reliability you have to stay with Toyota (or be inside the company to know which products are reliable). Although I do find it interesting Buick seems always to be in the top 10 while the other GM divisions suffer. I guess the truck based SUVs and trucks designed in Michigan as well as the rear wheel drive sedans Cadillac has just are not designed as well as the Opel models from Europe and GM Korea (former Daweoo) models from Korea. They adopted six sigma like Toyota in the early 2000s but unfortunately for them, only Europe and Korea truly seem to follow it while the American engineering divisions still fall short.
I think the difference between Kia and Hyundai is that usually, Hyundai is first out of the gate with a new platform, and when Kia gets around to doing their redesign, the platform already has spent a few years being debugged. I think they mentioned this last year on Talking Cars.
Buick is reliable not only for its car, but their drivers as well. Buick drivers are older and do not abuse their cars and often take better care of them with better maintenance.
Do a study on long term reliability. Thats where it really counts, after 60,000 miles for the people who buy used cars. Toyota/Lexus and Honda/Acura will easilly rule the top of the list. German cars will fall to the bottom, and American will be middle to lower on the list.
aarondavid826 Hyundai and Kia, both are getting better ratings each year! As far as AMERICAN, it depends on what Manufacturer, and how they were maintained! Ford makes some very reliable cars, and are the leaders when it comes to trucks! GM... Some people swear by them! Depends again on Make, and Model! Chrysler, unfortunately, has had to many problems with their cars! I think it's due to the Fiat buyout! Personally, I know friends who swear their Jeeps are great! And the Ram Truck owners, love them! So... It's a matter of choice!
So many Americans think that their manufacturing is superior and talk about Chinese manufacturing as inferior but what they don't realize is Americans are buying low quality goods from China on own choosing. It's the American businesses and consumers who have the tastes for low quality manufacturing goods and services. That's why Chinese businesses are selling low qualify products to Americans. Think about who is building Apple or Lennovo products, China. They are capable of producing quality products and they have been for markets like Japan where consumers and businesses demand quality. American businesses weigh the cost of quality control and cost of damage control and they do not spend any more effort on quality control than necessary so long as the balance is kept.
I have a 2012 Toyota Prius C that my dad bought used with 40,000 miles, he drove it till it had 92,000 miles on it and did nothing but basic maintenance, sold it to me in October of last year and I’ve used it as a work vehicle since then. Since I rolled over 100,000 miles on Christmas Day last year I have put 37,000 additional miles on it, recently took it in for a free inspection at my local dealership and they said I needed to replace the filters, and consider the brakes in a few months. Other than that, perfect condition in terms of operation. I should also mention that my dad bought a Cadillac as an “upgrade” he’s a man of means, but doesn’t like to spend money, so for him it’s his first luxury car, and it’s really nice, but, he’s brought it to the dealership at least 3 times for electronics issues, and an engine timing problem.
John Doe, no, because they do so with insufficient data. Ask yourself how they managed to come out with a predicted reliability rating for Tesla Model 3, when nobody but Tesla or its employees has one in their hands right now.
That Caddy Outta Whack Escalade being the most unreliable is the truth! My boss leased a 2015 Escalade and had it in the shop once a month. Always something new, then last year, he was stupid enough to go lease a 2017 Escalade and that alone in the one year and a month he's had it, has returned back to the dealership for transmission work 4 times. Infotainment System likes to freeze up a lot too.
How can you rate 2018 reliability without having 100,000 miles on it? It could work perfect and then at high mileage start to grenade. Reliability is long term
Looks like I will be keeping my 2001 Tundra 4X4, 2012 Highlander Limited and 2016 Kia Soul for a while, and no worries about reliability for years to come. Just normal maintenance for the lot!
Here is my Kia experience. Anyone in my position has encountered the same thing from Kia. If you cannot supply them with up to date maintenance records on your vehicle they will not cover it. So for instance, if you change your own oil you're screwed. Might work if you saved all your receipts but very few people are in the habit of saving receipts of them doing their own oil changes. This ploy Kia uses is well documented if you want to look it up, I have, and it’s out there. Also my car would be covered under the SC147 recall as the symptoms of my engine seizing up (engine needs replaced) followed the exact same symptomology as those the manufacturing defect notes in the recall. The recall notice even appears on my Carfax report. Again you can find all the recall information online. The reason my car isn't part of the SC147 recall according to Kia is because it is MPI instead of GDI. All the rest of the engine is the exact same, 2.4L theta II. Kia says that because my car uses a different kind of fuel injection method that it cannot be affected by the metal filings left in the engine block which is what the SC147 recall is all about. That's totally absurd on its face but that's Kia's position. The vehicles Kia did recall was done after many government threats as well as numerous lawsuits brought by disgruntled Kia owners for which there are many. Kia's mother company, Hyundai actually recalled their vehicles for the same problem immediately when the issue was discovered. It took Kia several years later to admit to the problem and issue a recall even though they were well aware of the problem. Where was Kia's concern for people being killed due to this manufacturing defect? A car having its engine seize up on the interstate would be something that would concern most companies immediately but not Kia. Unless Kia completely changes the way it does business they will continue to cost consumers thousands of dollars for defective cars and probably end up killing people due to their own negligence. I had to argue, write emails, file complaints with various entities, etc just to get Kia to actually LOOK at my engine at no cost to me to determine the how and why of the engine failure. Kia refused to cover my car even though it is under warranty and furthermore refused to even LOOK at my car to see what caused the failure. I'm still waiting for a callback from Kia with their assessment. Kia actually agreed to take my valve cover off to take a look at my car once I complained as high up as I could to Kia. This was after several months of my car sitting dead on the Auffenberg Kia lot in Metro east St Louis. Kia actually told me I'd have to pay $1500 up front to have my engine failure looked into initially. My constant pressure on Kia finally got them to say they would take my valve cover off for no fee which costs Kia less than $50 in labor. Kia had no desire whatsoever to know what caused my engine to seize up. Their ONLY concern was to avoid any acknowledgement of any responsibility or liability. Kia already knew what caused the engine to fail. The same thing that happened to hundreds of thousands of the same engines made by Kia and Hyundai. It was the exact same problem as the Kia SC147 recall. Taking the valve cover off will not help. There was no oil leak. No oil smell. Never any indication of any problem with the valve cover. It's simply a ploy for Kia to say we looked at your engine and it's your fault. Who would trust their assessment at this point anyway? I'm out thousands of dollars I still owe on a car without a working engine. Don't you think any car maker worth a darn would want to know why one of their vehicles engines just seized up on the highway? Kia's been super lucky so far no one has died due to their negligence. Additionally a co-worker of mine had a problem with his Kia and will not buy one again either. For his Kia the car required a specific oil filter made and installed by Kia and if that was not used the engine fails. He was never told this when he purchased the vehicle. His insurance successfully sued Kia for over $7,000 for his engine failure. Unfortunately my insurance doesn't cover mechanical issues. Ever wonder why your Kia never quite gets the gas mileage it was rated to get? Kia has also paid out for a class action lawsuit because they lied about the MPG of many of their models. The very MPG rating that many people base a large percentage of their purchase decision on. Yeah, Kia lied about that too but kept it hush hush. You can find the information online if you look for it. I had my car into the dealership (Auffenberg) several times before the engine failure telling them something is bad wrong with the car. The Kia service department ran every kind of computer diagnostic and could find no reason for the problems which included knocking, major loss of power, major loss of fuel economy and car dying at both idle and speed. Check engine light was always on and every sensor it said was malfunctioning was replaced and it didn't help. Unfortunately I could not leave my car with Kia. Kia wouldn't supply me with a free rental. They said it was against company policy. My step daughter was dying needing a second liver transplant as all this was going on and I couldn't be without that vehicle. With only one vehicle (other than the Kia) I wouldn't be able to get to work or my step daughter wouldn't be able to be cared for properly. I told Kia this and still they refused to get me a rental while they actually got to the root of my car problem and addressed it. Instead they said sorry to hear that, we can't find any problem with your car. They actually let me leave with a car they KNEW was dangerous and about to fail. They didn't care that my family was going through a serious medical situation with my step daughter and the car behaving as it was only increased the stress on my entire family during this time. Fortunately my step daughter got her transplant just in time and is doing ok now. Not only did Kia sell me a defective product but all this happened as our family is going through the stress of a child being deathly ill, lots of additional costs for medical related expenses and Kia was told this and didn't care. Kia added thousands of dollars to my already stressed finances by selling me a defective vehicle. But it gets even better. The Kia rep in Arizona named Steve that handles my case and many others actually told me on the phone that some of Kia's cars die early and that's just the way it is. He insisted all other car manufacturers have the same problem and also refuse to repair the vehicles leaving their customers screwed too. That's certainly not my experience nor that of anyone I know. Steve at Kia flat out told me Kia isn't going to pay and I'm out of luck because I got a bad Kia and have to eat it. That's what he said. That's Kia’s customer service that said that to me. I have to shake my head and laugh every time I call Kia and their recording says "Rated #1 in initial quality 2 years in a row!" Yeah, and dies in 78,000 miles and Kia refuses to make a full recall or honor it's warranty. You won't see Kia winning any customer service awards or vehicle longevity awards. My advice to anyone that has a Kia (ESPECIALLY if it's a 2.4L) is to trade it in and get something other than a Kia before it dies and your left paying off a car that doesn't run. I liked Kia at one time or I wouldn't have bought one. What I've found out since has opened my eyes to the quality of their vehicles and their denials of their own manufacturing defects even if it could cost lives or severely screw consumers over financially. Buying a Kia might make you think you're getting more quality for less money but it's all based upon lies and cover-ups. That is my Kia experience and it's the WORST experience I've had with any company on any level at any time in my 31 (47 - 16) years of driving cars.
3 civics, 2 CRV'S, 1 Odyssey = 0 problems. None.Oldest drives new Mazda 3 Sport GT and youngest older Mazda 3 Sport GT. Oil changes, tires, brakes . No problems.Sister in law drives a Mini with Major problems, 5 weeks in garage in 2.8 years. Big problems. $$$All 3 of my Chrysler mini vans fell apart before year 5, all three had huge problems. $$$My wife brought aKia mini van rental last week. Cheap. Plastic. Poor quality. Not a winner. Sorry.When the Pacifica reaches year 7, we'll talk then..Kids' mom drives a 10 yr old Hyundai Santa Fe. Much to my surprise, it’s been rock solid . Zero problems.
Rob _ just stick with economy cars , those are usually simpler designs. I got plugs brake pads and did the oil change for just under $50 on a 2012 Elantra. It was pretty simple too. My V6 Chrysler would cost at least $80 to do all that .
Seeing Facebook groups named "I stick to Volkswagen no matter what" on facebook with over 50k people in them makes me so fucking sad. In fact I think there's not a single car brand that would deserve such a loyal following, but there's always idiots who are just complete fanboys for whatever reason who in no way allow any criticism to "their brand" it's ridiculous.
Vermillion Dodge Chrysler (don't know if they still exist) was the worst vehicle I had growing up three timing belts, transmission, dropped a rod, then the final straw the wheel and axle collapsed. Garbage
I had to stop using consumer reports because its hard for them to keep current models tested. For example mitsubishi. They tested a 14 Mirage, outlander sport years and years ago, and the lancer hadn’t been tested for years (discontinued now). They did however test a 2016 outlander but have to make a negative remark even when they say mitsubishis are reliable. The outlander sport was rated top reliability for years in their surveys. I have owned mitsubishis and they are extremely reliable but they never mention the brand or its vehicles at all which i find odd. Sure they may not be the most modern design or highest tech car because they keep their model design a little longer which makes their models reliable and time tested and thats what a lot of owners want instead of a new design every 2 years plagued with issues. They have made numerous updates to models over the years. My 15 mirage compared to my 17 mirage g4 (new for 2017) was like night and day in refinement and roominess but they have never tested the 17 or 18 mirage or mirage g4. On the 17 mirage and mirage g4 they updated the engine, horsepower, suspension, steering, interior, exterior styling, new trims, apple car play android auto, and much more and the all new mirage g4 came out in 2016 as a 17 model. I understand they purchase cars and it makes it more difficult but they have their favorite brands thats clear that get the most attention while several brands and vehicles get left un tested for years and years no matter what updates or changes they may have.
0riginal _Panda_Child yes they are! They are biased to american cars, and then you look 3-5 years down the line and all those american cars they awarded best quality or dependability end up being so unreliable and crappy, meanwhile the toyotas keep soldiering on with no problems at all.
I don’t know where you get your data but it has to be inaccurate, plus with anything there’s bad apples. My moms Toyota Rav 4 melted a couple ignition coils one day and subsequently burnt up the catalytic converter before she even realized what had happened and got it off the road, it’s newer than my ford that ranked 15 on your report here and my car has never seen the shop for anything but basic maintenance.
Recalls NOT always a bad thing. There are some companies that will not recall a product simply because it would cost more to repair them all than get sued over a few that cause deaths. Ford Pinto anyone?
I don't understand the rating metrics. Same subscribers each year? If that's the case, then they are ranking the same car each year, with additional mileage and (possibly) poor maintenance from the owner who then low rates the car they destroyed. Is the model year weighted against total mileage? Stop and go driving vs. long distance?
"Reliability" is fairly subjective as well as greatly depends on driving habits. I've never seen an objective definition used by them. Why even mention if an infotainment system is non-intuitive to use? How is that comparable to severe brake fade during a spirited driving trip here in the mountains? Almost none of these cars would survive trying to keep up with my car.
Yes but I have had Fiat, MGB, GM, Ford, Infiniti, Subaru and Toyota through my years of buying cars. Not kidding the MGB was more reliable than GM products. The Toyota stands out for reliability 2010 Toyota Corolla, just oil changes and brakes and tires. A trunk release cable became detached, just hooked it back up worked fine. Toyota does build a reliable vehicle.
I have had my 2016 ex civic sedan since October 2016 and it has 11k miles and I only needed 2 oil changes and 1 tire rotation since I brought it brand new with 25 miles on it.
Honda has had a LOT of reliability issues lately in the last 2 years. Engine and transmission issues and some electrical glitches. Historically great cars but lately problems galore. Im sure they will improve greatly because they act quickly on mechanical problems in all models. My Ridgeline had 140K miles before I traded it in. It was the first year, 2005. Tires, break pads, battery. That's it. I didn't even need tires until it hit 74K miles. great truck.
You mentioned the Ford Focus as one of the most unreliable cars. But what about the electric version? It doesn't have the power shift transmission, so why does it still get a black mark?
Reliability is about the car not breaking down it's not about the ICE system. Think you got This all wrong. And how can you do predicted reliability that like crystal ball gazing or tarot card reading of the cars future it's totally false. I do not know how Americans get away with this type of reporting. Why is it that infotainment has not been an issue on Volvos in euro , or maybe this is about people making things up.
Do you guys ever consider your surveyed-people's biases? Especially in brands like Audi? What I mean is a person who buys a normal car is apt to be less biased when they are looking for the best value - a person who is shopping for a RELIABLE family sedan might choose any between Toyota, Honda, Hyundai, Kia, Chevy, Ford and consider only price. But cars like Audi have a passionate devoted fanboyism - those owners may not be too truthful. I ask this because they were within top 5 consistently in your reliability lists for awhile, but J.D. Powers lists them as one of the top ten MOST problematic cars: "Audi has long positioned itself as a tech-forward car company. Unfortunately, a risk of being an early adapter means a lot can go wrong. While rivals BMW and Mercedes-Benz rank sixth and 18th, respectively, Audi finds itself at the back of the pack when it comes to quality. Out of 100 cars, customers reported 115 problems with their new vehicles." Source: www.cheatsheet.com/money-career/most-trouble-prone-car-brands-jd-power-associates.html/4/ It seems to me, you survey Audi LOVERS - what qualifies them as that? - Well, if anyone buys a car for $50,000-$100,000 you can be sure they are much more likely to be fanatics(fanboys) who love to deny problems with their cars. Not just Audi, but perhaps many car manufacturers could have such problems. Maybe for them, it doesn't count if it was fixed under warranty for example - and they look again at your results and then say again, look our Audi purchase was a great decision - never mind my engine keeps failing in the middle of the highway, it's under warranty.... creating an echo chamber between you and the Audi owners. My recent experience with Audi has been my friend recently bought a new Audi in South Korea, and the engine kept shutting off in the middle of the highway. Yeah, would just stop running in the middle of the highway at cruising speed. He traded in eventually for some other brand cause the dealers could not figure out what was wrong. At least he could afford the loss in value. Hard for me to believe they are reliable. At the same time, every other publication esp. those from other countries don't seem to think of Audi as being reliable AT ALL-especially publications and reports from countries with fewer 2-3 year lease deals than we have in the USA. Not trying to exclusively target Audi, mind you, but fanatical brand loyalty is rampant these days to many car manufacturers. I don't understand how J.D. Powers and your publication can have such a diametrically opposed views on a car brand - Or how your publication can differ so much from every other publication I've seen in regard to this brand including warranty company reports and insurance company reports, etc. along with opinion/survey polls in every other country other than USA where your publication dominates, where Audi's just seem to have bad reputations for reliability.
Really I think Honda is more reliable than Lexus Toyota. I owned a Lexus LS 400. The motor pinged and the digital close stopped they wanted 800.00 to fix.
Gotta understand tho..nowadays the reliability between major full line automakers like GM Toyota Ford Honda etc is like splitting hairs. These ratings companies must stay in "business" etc. I've found JD Powers an others more reliable myself. My family buys an drives Ford Trucks /SUVs & Lincoln cars for last 15yrs or more! Never been let dwn! Plus glad be getting best technology while supporting a true Amer brand! 👍🇺🇸
Me, my parents, have owned mostly Chryslers throughout our lives. We have owned 32 cars over the span of 40 years and i must say Chrysler holds itself fairly well, regardless of how high the mileage is. We have owned 10 Chrysler products, 2 Fords, 7 GM's and 13 Japanese vehicles. Most of the Chrysler vehicles we owned went well over 100000 miles without a major problem. The first 2 Chrysler products we had were the 68 Valiant and 78 Volare. My Dad owned these 2 vehicles and never changed the oil on the Valiant for the 2 years we owned it. We owned from January 78 to February 80. When my Dad bought it, it had over 190000 miles on it. The second Chrysler we owned, was the 78 Volare and it was only after 60000 kms that he did the first oil change! Still the engine was in excellent shape. The Volare was driven for 220000kms before we sold it in 1990 to a friend for $200. I think it is still running to this day! My dad poorly maintained this vehocle but it only had one major issue on it, which was the carburetor. Everything else we replaced on that vehicle was just wear and tear such as the brakes, muffler, shock absorbers and ignition timing. The other Chryslers all had between 100000 - 375000 miles and with the exception of one , which died bc of the engine, the rest had to be gotten rid of bc of either a collision or rust. On the 3rd Chrysler onwards, we maintained them very well and as such, they didn't gove us any major headaches.
I'm not particularily loyal to any brand but go strictly on my experiences with buying many, many cars for myself as well as my business. The last 8 vehicles have been Kia and with one minor exception, none of them have given me any trouble, and when it did, Kia service and warranty took care of it. The latest Kia Niro I just got is a superb vehicle and a load of fun to drive (although I don't care much about that). I have come to know that Kia is internally striving to reach number 1, and my gut feel is if they keep doing what they are doing, they will one day reach that pinnacle. Again, I put my money on what works. I got rid of Chrysler vans because the three I had were atrocious in needing repairs ; so much so, I won't take a chance any more on this line of vehicles. I got rid of Ford vehicles because their leasing company screwed me big time, so they can go jump. Honda make beautiful vehicles if my 2003 Honda Gold Wing motorcycle is any example, and you likely can't go wrong with a Honda of any kind Today, pretty much any vehicle you buy is well made, partly because robots build them, and they don't have "bad days" that affect the vehicle they are putting together. But as Consumers shows, there are still exceptions.
I went from a 2016 Ford F-150 to a 2018 Ram 1500 and couldn’t be happier. I had to get rid of the Ford before the warranty ran out or it would have bankrupt me. Drove Fords for 30 years but that was my last.
A True , Real RELIABLE Test you have to wait about 6 years or 50, miles and see how the Engine and Transmission hold up. It's to early to see if a New car is reliable and flat-screen problem is not a real reliable issue
I don't get why we should take these seriously. They are basing their reliability studies off of current year models. Only stupid little things like infotainment system bugs really decide a car's ranking here. To do a proper test of reliability you need to look at cars with over 100,000 miles to start to see manufacturing flaws in mechanical parts. But nobody would care about how reliable a 6 year old car is so consumer reports along with other reliability testing companies don't care either.
Wanna hear a joke?
...American cars
Baarrrrpp
I refuse to believe that crystler is up 10 spots
Yea I know what you mean Chrysler must have paid off a lot of people to get their higher ratings.........
Piznick64 that what we all said about Kia and Hyundai
Speaking of paying people off what do you think Toyota and Honda have been doing? You have to find out about thier problems through other means like Toyatas lurching cars a few years back and Honda's transmission problems. Consumer Reports said nothing.
It’s mainly because of the Pacifica. And Chrysler only has 2 models with Pacifica and 300.
Though Buick dropped to the #8 list, but I think all Buick models are average and above and are recommended.
The average age of cars on the road in the US is more than 10 years. So to many people, reliability rankings would have a lot more credibility if it focused on cars at least that age. Reliability data for cars less than 3 years old is almost meaningless.
If your are a subscriber to CR online you can view reliability ratings for cars older than 3 years old. I just looked up a 2001 Ford Escape and the data is there. In the past CR used to only go back 10 years, not any more. Their yearly survey now keeps track of these older cars, because as you mentioned average age of vehicle on the roads is 10 yrs.
Ethan Shen True
Ethan Shen, Data from newdelta echos exactly what Consumer Reports is saying: www.truedelta.com/car-reliability-by-brand?min=2002&max=2017
you're joking, right?
Ethan Shen haha, yeah right. It's meaningless when the transmission or engine doesn't work on my brand new car, but if it's ten years old...!
I'm surprised CR isn't charging me to watch this video..
Ryan Finchum exactly, I went to their website and surprise surprise they want you to pay to see their opinion.
Lol
@@fourtysix4646 Considering that they take zero payments from companies and out zero ads in the work that they do, I'm willing to pay money to know what they know, because I can trust them. This is a pretty good marketing strategy.
@Richi RIch who?
Currently on a Toyota Corolla 1997 (I'm a broke college student paying my way through school lol) with 91,000 miles on it. Had it since 60,000 miles around 4 years ago. It was the first big purchase I've ever made with my own hard earned money, and to this day NOTHING has gone wrong with it.
It's been thorough NY State Winters and multiple road trips and still stands strong without loosing a single pep in it's step. I truly love Toyota for their reliability and plan to stay brand loyal until the end of my life (or until I can afford a Tesla) with plans to buy a Lexus one day. Glad to see I root for the right team.
KidKingdomHearts My dad got a 98 Toyota camry. He got it for $4000 with about 40,000 miles on it. Since he's spent about 8k on repairs.
The problem is that Toyota is stubbornly refusing to produce EVs, or even make concrete plans to do so. By the time you're ready to buy your Lexus, people will mostly want EVs, and Toyota/Lexus won't have any to sell you.
KidKingdomHearts Do the 60K maintenance on it and use only FULL SYNTHETIC with a high quality filter and the EXACT oil weight called for in the owners manual or on the oil cap.
My 2008 Corolla was supposed to be a bad year for Toyota but it has 124,000 trouble free miles and drives like day one.
I have an 04 Jetta that was handed down to me a year and a half ago with with 255k miles and my only problem since then was an oil leak and I drive that car to shit
I like Japanese cars, particularly Honda and Toyota
I'm sorry but when I think of car reliability I don't think of the infotainment system, I think will the car will get me from point A to point B and do so reliably over the course of ownership. I wish the infotainment issues would be excluded from these tests or at least less of a factor in them. As long as the infotainment system works it shouldn't be an issue. They are computers and most computers have glitches. An infotainment system that is slower to respond than others does not mean it's less reliable.
AJ Jonassen but what if you have the infotainment system connected to you climate control...
AJ Jonassen AJ in car electronics are weighed much less in CR ratings than the drivetrain.
Ryu Pratama They’re buttons for climate control. The Volvo just has a huge touch screen which most cars don’t. reliability to me is engine longevity.
You won't like it if the car's infotainment system suddenly cranks the heat on you on a hot summer day, causing you to bake in your car without any ability to fix it, or prevents you from starting your car in the first place. Today's car infotainment systems control so much about your car, having a reliable system is getting kinda paramount.
They do weigh different systems higher and lower in importance and percentages. Infotainment systems run the entire car or truck. I also can't stand when they crap out and yes it definitely is a major issue for me in terms of what I consider reliability of any vehicle.
Never had an unexpected repair for my Lexus or my Toyota's. Can't say the same for the Nissans I owned.
I never see any chryslers, kias,toyotas or Lexus broken down on the side of the road. The only cars I ever see broken down are chevrolets and other gm products.
Pretty spot on.
I've seen a fair number of Chrysler products on flatbeds.
I think Consumer Reports dropped in their reliability test lately as well
What I want to see is reliability ratings on cars with over 100K miles. Also how good car manufacturers honour their warranty. I bought an Infiniti and their warranty is total crap. They will find ANY way to get out of covering items under a warranty. I know I'll never buy another one. Now, Honda is great. They atually replaced a transmission in my 01 Accord when it had 109K miles on it due to an issue they had from 1999 to 2002. It was well out of normal warranty but they still did it at no cost to me. After I unload this Infiniti Q60S, I plan to go back to Honda. The Infiniti is a great driving car but, I need a car I can depend on and one which is not going to cost me a couple grand in repairs that Honda would have covered. (Oh, the Infiniti has only 34K miles on it!!!!! This is a $50K car too)
Of course they wiggled out of it. I wouldn't touch a Nissan product for other reasons, too. If your initial complaint was during the warranty period and it wasn't fixed properly, your protection extends beyond the "end". Legitimate problems? That's why your state has an Attorney General's office!
Why do American manufacturers have such trouble making better quality vehicles? I just don't get it. This has been going on for DECADES.
Deez Nuts Curious, do you see those American made cars with over 300k miles on them are trucks are cars? Ford and Chevy (esp ford in the last ten years) make almost bulletproof trucks. Cars are a bit of a different story. Don’t get me started on dodge lol
Ford has good materials with cheap designs, gm is a financial mess and Chrysler just cant catch a break.
Toyota is the best company. I own a 2016 Corolla S Premium, fully loaded with navigation , sunroof etc. I'm at over 50,000 miles with no problems. Just been taking it for regular maintenance like oil changes and rotation of tires. There's a reason why Toyota is popular. Quality, reliability and dependability.
No surprise the Toyota brands top the top 2. But how on earth did Chrysler make it up there?
If you are the bottom of the list… you can jump up 10 spots and still be in the bottom half. Its still pos
Your reliability rankings shuffle around more than a deck of cards. It's so short-sighted that it's almost a joke. NEW CAR RELIABILITY NEEDS TO BE WEIGHTED AND MONITORED FOR MORE THAN JUST 3 MEASLY YEARS!!!!!!!
Last year: "Audi is no 3", so u go out and buy an Audi
The next year: "Audi dropped". WHAT THE HELL???????
You're handing out 'reliable status' way too easily and without considering if a model's reputation of producing quality/junk has been clearly established. Toyota and Lexus have CONSISTENTLY produced reliable models so their recommendation is more reassuring.
TruAgape1234
Their job is to report the facts.
Most people don’t think of any car older than 3 years to be new, So recommendations based on a 3 year record is prudent, especially considering the average model has only a 5 year lifespan, and models generally get more reliable as they mature within its generation.
TruAgape1234
I've been saying that for years also, that's called frontin and let's see after that warranty runs out !
Well, some of the folks who voice an opinion on this blog do so with too much emotion and never let a little thing like "facts" get in the way of the discussion.
Keep track of old cars data is a low profit work. At the end, it's the auto company selling new car will pay for advertisement, not your neighbor selling his 20005 civic.
This is seriously on point!
Soo cars can be unreliable due to an crappy infotainment system?
MrPoopyButthole69 yeah that makes no sense. Volvo’s are very reliable
Klay Curry 130k on my s40 and I've only had maintenance and a pcv service.
I understand. My Acura TSX was an excellent auto. No dealer visits in 4 years. Had technology package. Infotainment system was very frustrating. Navy frustrating to set. Too frustrating. Traded on a 2017 Ford Fusion Platinum. Two dealer visits in 6 months. But - fantastic infotainment system, would buy it again. Infotainment system make a world of difference in enjoying your car,
You pay for that so it should work right? Or you have such low expectations... forget about the infotainment system!! Who needs that?! ps. can I pay you $3K less for that car instead?
yes according to these people, you really dont think volvo builds that infotainment center?, remember the airbags that where killing people with shrapnel? suppliers make thousands of parts that go into all cars.
Kia has really upped their game with reliability and 7 years warranty is no joke
Stringer and K5 🥶
Scotty says all these ratings are rigged, who ever pays more money receives higher ratings.
And he's right I mean look Chrysler is above ford if that doesn't tell you that Chrysler is paying them I don't know what is!
220k miles on my 2010 prius, and not a single problem yet. Best investment ever.
Worst Reliability 2015-2017: McLaren-Honda GP2
Worst Reliability 2018: Scuderia Toro Rosso-Honda
Worst Reliability 2019: Red Bull Racing-Honda
After I had my Oldsmobile GM Diesel debacle back in 1984, I quit buying GM products and turned to foreign cars. I’ve been happy ever since.
OK I was taking this list serious until they said vw and bmw
Damn right Toyota and Lexus!
Yeah after all those recalls? Faulty airbags, wipers, blown engine, stuck gas pedal, etc. Toyota and lexus is crap defintely should be at the bottom of the list.
Yeah, all those recalls and problems, but notice they never make their way into CU reports...
I’m curious how you can report something before the event.
Take that KIA HATERS!!! 👍✊
Tyrone Branch they are improving I’ll admit I’m impressed
Ayeee 😁😁😁😁
Paul's Reviews And Skoda doesn’t even sell here in the USA, and SEAT doesn’t either. From Volkswagen, we just get Volkswagen, Audi, Porsche and Lamborghini.
Tyrone Branch Also I’m very impressed with the progress Kia (and Hyundai in general) has been making so far. The Niro is probably 1 of my favorite Kia vehicles, next to the Sedona.
I'd love a stinger in convertible model
I used to own a 2006 Corolla. It had over 180,000 miles before totaled in a wreck. It was very reliable. I now own a fully loaded 2016 Corolla S Premium. It's also been very reliable and always get compliments. If all you want is a car that takes you anywhere, Toyota is the safest bet. People think Toyota is boring. It's not. Their engines are bulletproof, reliable and their quality is top notch. I recommend Toyota.
1st comment lol but seriously..I think you should split reliability into 2 sections, electronic/infotainment and mechanical... i'm surprised to see Mercedes reliability and improve, and I thought Volvo would've been better with reliability since they were bought out and had all these clean sheet platforms
Initial reliability usually parallels long-term reliability which is what most of us are really concerned with. My car is 20 years old and has been GREAT.
Every Toyota I had had been very reliable.
dportal844 Toyota is the best with Honda being the second best.
@@Thomzz95 Honda? I don't think so....
CR! Though infotainment is more and more important these days, please report infotainment reliability separately from rest of the components so that consumers can make informed decisions.
lennon, agree. that was ridiculous.
In no way does a touch screen reflect the reliability of a car.
We still owned Toyota Corolla 1990 for almost 19 years!
I lost most all respect for Consumer Reports.
The reason being is if you subscribe to them after a period of time they send some subscribers surveys and ask if you own certain products. It normally starts with the vehicle you own. And they may send you an e-mail listing different products to see if you would be interested in doing a survey on any of them.
Now what if someone disliked a certain brand car - truck - suv get my point and just for the heck of it they gave one on the list a bad rating? You could give them a bad rating without them even knowing whether or not you owned the one being rated. The same with other products such as lawnmowers or coffee makers - I don't even drink coffee.
So let's just say that I owned a GM product and I don't care for a Ford products such as their F150 pickup I could give it a terrible rating in all area's only to hurt the truth about it.
Once my subscription expired - I let it run out because of how their ratings are - I still received surveys for months afterwards. Don't believe me ask anyone that subs to them and takes the surveys. So now I take most all of what they say with a bit of salt in my paper cut finger.......and their ratings are for that time not how long they will last. So just because a new car is rated higher now than another one doesn't mean it will be better over the long term for the owners in many cases.
Bockscar Your hypothetical example is fairly ridiculous. For that to happen someone would have to hate a brand so much they're willing to pay for the subscription and then wait for a survey just so they can bad mouth a particular brand. This is not a normal person. What's more you'd need to have hundreds, if not thousands, of these no life losers to significantly affect the ratings.
Did I say anything about someone subscribing just so they could do a survey? Did I say someone would only say bad things about a product so as to give a bad rating? Did I say they did all of this only to wait for their survey to give a dishonest review of products? And did I say anything about how many surveys it would take to sway the scores? No to all of them and it is obvious you don't have a dam idea what I wrote or what you read. And it is very clear your warped mind can't see my point in writing what I did. If consumers reports is going to give honest reviews they shouldn't just give them to some people knowing they might not even own the product they have asked them to review. I suggest that you subscribe to them and don't even say you have been or are because if you have been you would know what and how their surveys work. Have a nice day...
Bockscar Yes, you're GM/Ford product analogy essentially says all those things because that is what it would take to hatch your hypothetical scenario.
Bockscar, I quit subscribing many years ago for similar reasons. Their reader surveys are anecdotal....they cannot prove anything the respondants say. CR's ratings also fail to show just how many of each brand are being rated by readers. Did just ten Chrysler owners rate their cars or a thousand? A small sampling number would skew the ratings tremendously.
wouldn't that make JD Power and KBB bad sources as well?
Buick was one of the first original brands that GM first started with and now it's one of the top 5 🇺🇸
How you rate a Chrysler as high and not even mention Honda is beyond words. Honda is a million times better than Chrysler.
My 2003 Tacoma had 210K and runs great
I must say Toyota/Lexus are very reliable. We owned 93 Camry For 10 years 300k sold and it still going. My father has 00 Camry with 320k original everything still drives excellent. I now own 99 Lexus ES300 Which I’ve owned 6yrs now. It’s had a Cple of issues, 1MZFE , but I have a certified mechanic that does my work. It’s at 250k now and is my daily driver. No check engine lights or anything. I’m confident to fire it up and drive across US! #Toyota/Lexus
Find it interesting Kia is ranked really high, Hyundai is only 10th. Then again, Buick is 8th and Cadillac is 27th. Just shows for consistent reliability you have to stay with Toyota (or be inside the company to know which products are reliable). Although I do find it interesting Buick seems always to be in the top 10 while the other GM divisions suffer. I guess the truck based SUVs and trucks designed in Michigan as well as the rear wheel drive sedans Cadillac has just are not designed as well as the Opel models from Europe and GM Korea (former Daweoo) models from Korea. They adopted six sigma like Toyota in the early 2000s but unfortunately for them, only Europe and Korea truly seem to follow it while the American engineering divisions still fall short.
I think the difference between Kia and Hyundai is that usually, Hyundai is first out of the gate with a new platform, and when Kia gets around to doing their redesign, the platform already has spent a few years being debugged. I think they mentioned this last year on Talking Cars.
Yeah it's werid Kia and Hyundai are almost identical
If I'm not mistaken, Kia is own by Hyundai now.
Buick is reliable not only for its car, but their drivers as well. Buick drivers are older and do not abuse their cars and often take better care of them with better maintenance.
Sam Park anyway, who really cares about Buick? Lol
Do a study on long term reliability. Thats where it really counts, after 60,000 miles for the people who buy used cars. Toyota/Lexus and Honda/Acura will easilly rule the top of the list. German cars will fall to the bottom, and American will be middle to lower on the list.
They have long-term data for all makes and models sold in US in their magazines each year.
i have a hyundai elantra 2010 thats only been in the shop once for a steering column problem.
aarondavid826 Hyundai and Kia, both are getting better ratings each year! As far as AMERICAN, it depends on what Manufacturer, and how they were maintained! Ford makes some very reliable cars, and are the leaders when it comes to trucks! GM... Some people swear by them! Depends again on Make, and Model! Chrysler, unfortunately, has had to many problems with their cars! I think it's due to the Fiat buyout! Personally, I know friends who swear their Jeeps are great! And the Ram Truck owners, love them! So... It's a matter of choice!
So many Americans think that their manufacturing is superior and talk about Chinese manufacturing as inferior but what they don't realize is Americans are buying low quality goods from China on own choosing. It's the American businesses and consumers who have the tastes for low quality manufacturing goods and services. That's why Chinese businesses are selling low qualify products to Americans. Think about who is building Apple or Lennovo products, China. They are capable of producing quality products and they have been for markets like Japan where consumers and businesses demand quality. American businesses weigh the cost of quality control and cost of damage control and they do not spend any more effort on quality control than necessary so long as the balance is kept.
I have a 2012 Toyota Prius C that my dad bought used with 40,000 miles, he drove it till it had 92,000 miles on it and did nothing but basic maintenance, sold it to me in October of last year and I’ve used it as a work vehicle since then. Since I rolled over 100,000 miles on Christmas Day last year I have put 37,000 additional miles on it, recently took it in for a free inspection at my local dealership and they said I needed to replace the filters, and consider the brakes in a few months. Other than that, perfect condition in terms of operation.
I should also mention that my dad bought a Cadillac as an “upgrade” he’s a man of means, but doesn’t like to spend money, so for him it’s his first luxury car, and it’s really nice, but, he’s brought it to the dealership at least 3 times for electronics issues, and an engine timing problem.
Yeah but it is a Prius
I love my 2015 GMC Canyon, 65,000 miles on it and not a problem. Very happy
No Honda cars? Are you crazy lol
Hyundai and Kia quality has really come threw my Aunt owns a Hyundai sonata 2013 with over 150.000 miles and not one issue
Your list is unreliable
Your car was listed?
...not if you’re paying to be at the top!
Yeah right!!! Chrysler!! I can't stop laughing!!
Based on how you calculate reliability, is crap.
Agree!!!
John Doe, no, because they do so with insufficient data. Ask yourself how they managed to come out with a predicted reliability rating for Tesla Model 3, when nobody but Tesla or its employees has one in their hands right now.
Dan Sanger I agree that the way that the measure of reliability is dumb, but at 0:17 you can see they only tested the tesla model s and x, not the 3
Lord baal
As he said at the beginning. Based on their subscription base who bought the vehicles new. Not the best yardstick to measure, but....
Lord
KIA, that's impressive.
I’ll say it over and over; BMW ONLY with warranty. Just trust me on this...
BMW is a very very serious and reliable brand car , very good reputation in Europe
And sell them "before" the warranty runs out!
Long term reliability for 2018 models? Are American consumer’s expectations so low the are happy a car did not break down within a year of purchase?
That Caddy Outta Whack Escalade being the most unreliable is the truth! My boss leased a 2015 Escalade and had it in the shop once a month. Always something new, then last year, he was stupid enough to go lease a 2017 Escalade and that alone in the one year and a month he's had it, has returned back to the dealership for transmission work 4 times. Infotainment System likes to freeze up a lot too.
How can you rate 2018 reliability without having 100,000 miles on it? It could work perfect and then at high mileage start to grenade. Reliability is long term
Looks like I will be keeping my 2001 Tundra 4X4, 2012 Highlander Limited and 2016 Kia Soul for a while, and no worries about reliability for years to come. Just normal maintenance for the lot!
G-Man Mace lol Kia soul
Well I guess so with no many vehicles when you split up the miles between them I bet it will take you a very long time to wear them out. LMAO Cheers
Here is my Kia experience. Anyone in my position has encountered the same thing from Kia. If you cannot supply them with up to date maintenance records on your vehicle they will not cover it. So for instance, if you change your own oil you're screwed. Might work if you saved all your receipts but very few people are in the habit of saving receipts of them doing their own oil changes. This ploy Kia uses is well documented if you want to look it up, I have, and it’s out there. Also my car would be covered under the SC147 recall as the symptoms of my engine seizing up (engine needs replaced) followed the exact same symptomology as those the manufacturing defect notes in the recall. The recall notice even appears on my Carfax report. Again you can find all the recall information online. The reason my car isn't part of the SC147 recall according to Kia is because it is MPI instead of GDI. All the rest of the engine is the exact same, 2.4L theta II. Kia says that because my car uses a different kind of fuel injection method that it cannot be affected by the metal filings left in the engine block which is what the SC147 recall is all about. That's totally absurd on its face but that's Kia's position. The vehicles Kia did recall was done after many government threats as well as numerous lawsuits brought by disgruntled Kia owners for which there are many. Kia's mother company, Hyundai actually recalled their vehicles for the same problem immediately when the issue was discovered. It took Kia several years later to admit to the problem and issue a recall even though they were well aware of the problem. Where was Kia's concern for people being killed due to this manufacturing defect? A car having its engine seize up on the interstate would be something that would concern most companies immediately but not Kia. Unless Kia completely changes the way it does business they will continue to cost consumers thousands of dollars for defective cars and probably end up killing people due to their own negligence. I had to argue, write emails, file complaints with various entities, etc just to get Kia to actually LOOK at my engine at no cost to me to determine the how and why of the engine failure. Kia refused to cover my car even though it is under warranty and furthermore refused to even LOOK at my car to see what caused the failure. I'm still waiting for a callback from Kia with their assessment. Kia actually agreed to take my valve cover off to take a look at my car once I complained as high up as I could to Kia. This was after several months of my car sitting dead on the Auffenberg Kia lot in Metro east St Louis. Kia actually told me I'd have to pay $1500 up front to have my engine failure looked into initially. My constant pressure on Kia finally got them to say they would take my valve cover off for no fee which costs Kia less than $50 in labor. Kia had no desire whatsoever to know what caused my engine to seize up. Their ONLY concern was to avoid any acknowledgement of any responsibility or liability. Kia already knew what caused the engine to fail. The same thing that happened to hundreds of thousands of the same engines made by Kia and Hyundai. It was the exact same problem as the Kia SC147 recall. Taking the valve cover off will not help. There was no oil leak. No oil smell. Never any indication of any problem with the valve cover. It's simply a ploy for Kia to say we looked at your engine and it's your fault. Who would trust their assessment at this point anyway? I'm out thousands of dollars I still owe on a car without a working engine. Don't you think any car maker worth a darn would want to know why one of their vehicles engines just seized up on the highway? Kia's been super lucky so far no one has died due to their negligence. Additionally a co-worker of mine had a problem with his Kia and will not buy one again either. For his Kia the car required a specific oil filter made and installed by Kia and if that was not used the engine fails. He was never told this when he purchased the vehicle. His insurance successfully sued Kia for over $7,000 for his engine failure. Unfortunately my insurance doesn't cover mechanical issues. Ever wonder why your Kia never quite gets the gas mileage it was rated to get? Kia has also paid out for a class action lawsuit because they lied about the MPG of many of their models. The very MPG rating that many people base a large percentage of their purchase decision on. Yeah, Kia lied about that too but kept it hush hush. You can find the information online if you look for it. I had my car into the dealership (Auffenberg) several times before the engine failure telling them something is bad wrong with the car. The Kia service department ran every kind of computer diagnostic and could find no reason for the problems which included knocking, major loss of power, major loss of fuel economy and car dying at both idle and speed. Check engine light was always on and every sensor it said was malfunctioning was replaced and it didn't help. Unfortunately I could not leave my car with Kia. Kia wouldn't supply me with a free rental. They said it was against company policy. My step daughter was dying needing a second liver transplant as all this was going on and I couldn't be without that vehicle. With only one vehicle (other than the Kia) I wouldn't be able to get to work or my step daughter wouldn't be able to be cared for properly. I told Kia this and still they refused to get me a rental while they actually got to the root of my car problem and addressed it. Instead they said sorry to hear that, we can't find any problem with your car. They actually let me leave with a car they KNEW was dangerous and about to fail. They didn't care that my family was going through a serious medical situation with my step daughter and the car behaving as it was only increased the stress on my entire family during this time. Fortunately my step daughter got her transplant just in time and is doing ok now. Not only did Kia sell me a defective product but all this happened as our family is going through the stress of a child being deathly ill, lots of additional costs for medical related expenses and Kia was told this and didn't care. Kia added thousands of dollars to my already stressed finances by selling me a defective vehicle. But it gets even better. The Kia rep in Arizona named Steve that handles my case and many others actually told me on the phone that some of Kia's cars die early and that's just the way it is. He insisted all other car manufacturers have the same problem and also refuse to repair the vehicles leaving their customers screwed too. That's certainly not my experience nor that of anyone I know. Steve at Kia flat out told me Kia isn't going to pay and I'm out of luck because I got a bad Kia and have to eat it. That's what he said. That's Kia’s customer service that said that to me. I have to shake my head and laugh every time I call Kia and their recording says "Rated #1 in initial quality 2 years in a row!" Yeah, and dies in 78,000 miles and Kia refuses to make a full recall or honor it's warranty. You won't see Kia winning any customer service awards or vehicle longevity awards. My advice to anyone that has a Kia (ESPECIALLY if it's a 2.4L) is to trade it in and get something other than a Kia before it dies and your left paying off a car that doesn't run. I liked Kia at one time or I wouldn't have bought one. What I've found out since has opened my eyes to the quality of their vehicles and their denials of their own manufacturing defects even if it could cost lives or severely screw consumers over financially. Buying a Kia might make you think you're getting more quality for less money but it's all based upon lies and cover-ups. That is my Kia experience and it's the WORST experience I've had with any company on any level at any time in my 31 (47 - 16) years of driving cars.
3 civics, 2 CRV'S, 1 Odyssey = 0 problems. None.Oldest drives new Mazda 3 Sport GT and youngest older Mazda 3 Sport GT. Oil changes, tires, brakes . No problems.Sister in law drives a Mini with Major problems, 5 weeks in garage in 2.8 years. Big problems. $$$All 3 of my Chrysler mini vans fell apart before year 5, all three had huge problems. $$$My wife brought aKia mini van rental last week. Cheap. Plastic. Poor quality. Not a winner. Sorry.When the Pacifica reaches year 7, we'll talk then..Kids' mom drives a 10 yr old Hyundai Santa Fe. Much to my surprise, it’s been rock solid . Zero problems.
You guys were all over the map. Where are the top 10??
Got a love people who are loyal to brands that would harvest customer organs if they could get away with it.
Rob _ just stick with economy cars , those are usually simpler designs. I got plugs brake pads and did the oil change for just under $50 on a 2012 Elantra. It was pretty simple too. My V6 Chrysler would cost at least $80 to do all that .
Rob _ lol
Damn that's cheap, my plugs were $25 CAD a piece for my civic.
Seeing Facebook groups named "I stick to Volkswagen no matter what" on facebook with over 50k people in them makes me so fucking sad. In fact I think there's not a single car brand that would deserve such a loyal following, but there's always idiots who are just complete fanboys for whatever reason who in no way allow any criticism to "their brand" it's ridiculous.
Vermillion Dodge Chrysler (don't know if they still exist) was the worst vehicle I had growing up three timing belts, transmission, dropped a rod, then the final straw the wheel and axle collapsed. Garbage
Reliability is based upon average usage over time/mileage and operational environments NOT on how it performs out of the box!
I had to stop using consumer reports because its hard for them to keep current models tested. For example mitsubishi. They tested a 14 Mirage, outlander sport years and years ago, and the lancer hadn’t been tested for years (discontinued now). They did however test a 2016 outlander but have to make a negative remark even when they say mitsubishis are reliable. The outlander sport was rated top reliability for years in their surveys.
I have owned mitsubishis and they are extremely reliable but they never mention the brand or its vehicles at all which i find odd. Sure they may not be the most modern design or highest tech car because they keep their model design a little longer which makes their models reliable and time tested and thats what a lot of owners want instead of a new design every 2 years plagued with issues.
They have made numerous updates to
models over the years. My 15 mirage compared to my 17 mirage g4 (new for 2017) was like night and day in refinement and roominess but they have never tested the 17 or 18 mirage or mirage g4. On the 17 mirage and mirage g4 they updated the engine, horsepower, suspension, steering, interior, exterior styling, new trims, apple car play android auto, and much more and the all new mirage g4 came out in 2016 as a 17 model. I understand they purchase cars and it makes it more difficult but they have their favorite brands thats clear that get the most attention while several brands and vehicles get left un tested for years and years no matter what updates or changes they may have.
JD Power rankings are biased and flawed
0riginal _Panda_Child yes they are! They are biased to american cars, and then you look 3-5 years down the line and all those american cars they awarded best quality or dependability end up being so unreliable and crappy, meanwhile the toyotas keep soldiering on with no problems at all.
I time CR is too...
I see that Subaru XV behind you. No mention of that? Guess I’ll read the source article.
I don’t know where you get your data but it has to be inaccurate, plus with anything there’s bad apples. My moms Toyota Rav 4 melted a couple ignition coils one day and subsequently burnt up the catalytic converter before she even realized what had happened and got it off the road, it’s newer than my ford that ranked 15 on your report here and my car has never seen the shop for anything but basic maintenance.
My friends camery blew an engine at 75,000. And he took good care of it.
Toyota has lots of recalls.
Recalls NOT always a bad thing. There are some companies that will not recall a product simply because it would cost more to repair them all than get sued over a few that cause deaths. Ford Pinto anyone?
every car company does, toyota was king is still king and will remain king forever in terms of reliability
Lexus & Toyota will always on Top 💯💯💯🙏
You put Mercedes and reliability in the same sentence and you didn't die laughing. You're a good actor.
Is the XC90 the one with both a turbo and supercharger? If so... problems are lurking around the corner.
Chevy won initial quality award.whats that? the first 90 days?😂
german cars worst reliability people just buy it for the name ha
Why don't they talk about engine and electrical reliability more? Those are pretty frickin' important!
I don't understand the rating metrics. Same subscribers each year? If that's the case, then they are ranking the same car each year, with additional mileage and (possibly) poor maintenance from the owner who then low rates the car they destroyed. Is the model year weighted against total mileage? Stop and go driving vs. long distance?
"Reliability" is fairly subjective as well as greatly depends on driving habits. I've never seen an objective definition used by them. Why even mention if an infotainment system is non-intuitive to use? How is that comparable to severe brake fade during a spirited driving trip here in the mountains? Almost none of these cars would survive trying to keep up with my car.
Infotainment systems use climate control nowadays so...
blown infotainment = no A/C
That's why large numbers are required for legitimate data.
Yes but I have had Fiat, MGB, GM, Ford, Infiniti, Subaru and Toyota through my years of buying cars. Not kidding the MGB was more reliable than GM products. The Toyota stands out for reliability 2010 Toyota Corolla, just oil changes and brakes and tires. A trunk release cable became detached, just hooked it back up worked fine. Toyota does build a reliable vehicle.
Dometics are at bottom... what else is new?
I have had my 2016 ex civic sedan since October 2016 and it has 11k miles and I only needed 2 oil changes and 1 tire rotation since I brought it brand new with 25 miles on it.
Honda/Acura should be in the top five. I wonder what will happen if Toyota/Lexus issues surface 🤔
Honda has had a LOT of reliability issues lately in the last 2 years. Engine and transmission issues and some electrical glitches. Historically great cars but lately problems galore. Im sure they will improve greatly because they act quickly on mechanical problems in all models. My Ridgeline had 140K miles before I traded it in. It was the first year, 2005. Tires, break pads, battery. That's it. I didn't even need tires until it hit 74K miles. great truck.
Unfortunately. Honda is no longer in top five. And, Acura is not even in the top ten. Time to rethink.
So can I confidently say Lexus is the best brand? 👆
You can't be serious with deciding a vehicle reliability through its infotainment system are you freaking kidding me?
A 15 year old Subaru is more reliable than any brand-new Chrysler.
You mentioned the Ford Focus as one of the most unreliable cars. But what about the electric version? It doesn't have the power shift transmission, so why does it still get a black mark?
Kia is dominating the game right now
Reliability is about the car not breaking down it's not about the ICE system. Think you got This all wrong. And how can you do predicted reliability that like crystal ball gazing or tarot card reading of the cars future it's totally false.
I do not know how Americans get away with this type of reporting.
Why is it that infotainment has not been an issue on Volvos in euro , or maybe this is about people making things up.
Which is more reliable? Consumer Reports or JD Power? I just got a Ford and it ranks 4th in JD Power.
Do you guys ever consider your surveyed-people's biases? Especially in brands like Audi? What I mean is a person who buys a normal car is apt to be less biased when they are looking for the best value - a person who is shopping for a RELIABLE family sedan might choose any between Toyota, Honda, Hyundai, Kia, Chevy, Ford and consider only price. But cars like Audi have a passionate devoted fanboyism - those owners may not be too truthful. I ask this because they were within top 5 consistently in your reliability lists for awhile, but J.D. Powers lists them as one of the top ten MOST problematic cars:
"Audi has long positioned itself as a tech-forward car company. Unfortunately, a risk of being an early adapter means a lot can go wrong. While rivals BMW and Mercedes-Benz rank sixth and 18th, respectively, Audi finds itself at the back of the pack when it comes to quality. Out of 100 cars, customers reported 115 problems with their new vehicles."
Source: www.cheatsheet.com/money-career/most-trouble-prone-car-brands-jd-power-associates.html/4/
It seems to me, you survey Audi LOVERS - what qualifies them as that? - Well, if anyone buys a car for $50,000-$100,000 you can be sure they are much more likely to be fanatics(fanboys) who love to deny problems with their cars. Not just Audi, but perhaps many car manufacturers could have such problems. Maybe for them, it doesn't count if it was fixed under warranty for example - and they look again at your results and then say again, look our Audi purchase was a great decision - never mind my engine keeps failing in the middle of the highway, it's under warranty.... creating an echo chamber between you and the Audi owners. My recent experience with Audi has been my friend recently bought a new Audi in South Korea, and the engine kept shutting off in the middle of the highway. Yeah, would just stop running in the middle of the highway at cruising speed. He traded in eventually for some other brand cause the dealers could not figure out what was wrong. At least he could afford the loss in value. Hard for me to believe they are reliable. At the same time, every other publication esp. those from other countries don't seem to think of Audi as being reliable AT ALL-especially publications and reports from countries with fewer 2-3 year lease deals than we have in the USA. Not trying to exclusively target Audi, mind you, but fanatical brand loyalty is rampant these days to many car manufacturers. I don't understand how J.D. Powers and your publication can have such a diametrically opposed views on a car brand - Or how your publication can differ so much from every other publication I've seen in regard to this brand including warranty company reports and insurance company reports, etc. along with opinion/survey polls in every other country other than USA where your publication dominates, where Audi's just seem to have bad reputations for reliability.
Without the Ford F-150 and blind brand loyalty, the American auto industry would have died decades ago.
My Hyundai Elantra has reached 60k miles with no issues
What's up with Honda !? 🤔
I owned Lexus and Toyota
Both excellent car no problems, cars been run over 10 years now maintenance and run like new.
Did Honda not show up for the test?
LIGHTNING351 Honda is #9 and is below both Audi and BMW
Really I think Honda is more reliable than Lexus Toyota. I owned a Lexus LS 400. The motor pinged and the digital close stopped they wanted 800.00 to fix.
Anecdote is not data though Robert.
Gotta understand tho..nowadays the reliability between major full line automakers like GM Toyota Ford Honda etc is like splitting hairs. These ratings companies must stay in "business" etc. I've found JD Powers an others more reliable myself. My family buys an drives Ford Trucks /SUVs & Lincoln cars for last 15yrs or more! Never been let dwn! Plus glad be getting best technology while supporting a true Amer brand! 👍🇺🇸
I'm super happy with my Chrysler product.
Maybe you got the good one. Congrats.
Mines been great also!!
Me, my parents, have owned mostly Chryslers throughout our lives. We have owned 32 cars over the span of 40 years and i must say Chrysler holds itself fairly well, regardless of how high the mileage is. We have owned 10 Chrysler products, 2 Fords, 7 GM's and 13 Japanese vehicles.
Most of the Chrysler vehicles we owned went well over 100000 miles without a major problem.
The first 2 Chrysler products we had were the 68 Valiant and 78 Volare.
My Dad owned these 2 vehicles and never changed the oil on the Valiant for the 2 years we owned it. We owned from January 78 to February 80. When my Dad bought it, it had over 190000 miles on it.
The second Chrysler we owned, was the 78 Volare and it was only after 60000 kms that he did the first oil change! Still the engine was in excellent shape.
The Volare was driven for 220000kms before we sold it in 1990 to a friend for $200.
I think it is still running to this day! My dad poorly maintained this vehocle but it only had one major issue on it, which was the carburetor. Everything else we replaced on that vehicle was just wear and tear such as the brakes, muffler, shock absorbers and ignition timing.
The other Chryslers all had between 100000 - 375000 miles and with the exception of one , which died bc of the engine, the rest had to be gotten rid of bc of either a collision or rust.
On the 3rd Chrysler onwards, we maintained them very well and as such, they didn't gove us any major headaches.
So basically buy a Korean or Japanese car?
Chrysler jumping up 10 spots really how much did they pay you guys to say that?
In Hawaii it's not uncommon to see 20 year old Toyotas still on the road. This car speaks for itself.
Motor Trend and Car & Driver are better at judging cars than Consumer Reports.
Ha what a joke.
Best information ever !!
I'm not particularily loyal to any brand but go strictly on my experiences with buying many, many cars for myself as well as my business. The last 8 vehicles have been Kia and with one minor exception, none of them have given me any trouble, and when it did, Kia service and warranty took care of it. The latest Kia Niro I just got is a superb vehicle and a load of fun to drive (although I don't care much about that). I have come to know that Kia is internally striving to reach number 1, and my gut feel is if they keep doing what they are doing, they will one day reach that pinnacle. Again, I put my money on what works. I got rid of Chrysler vans because the three I had were atrocious in needing repairs ; so much so, I won't take a chance any more on this line of vehicles. I got rid of Ford vehicles because their leasing company screwed me big time, so they can go jump. Honda make beautiful vehicles if my 2003 Honda Gold Wing motorcycle is any example, and you likely can't go wrong with a Honda of any kind
Today, pretty much any vehicle you buy is well made, partly because robots build them, and they don't have "bad days" that affect the vehicle they are putting together. But as Consumers shows, there are still exceptions.
I went from a 2016 Ford F-150 to a 2018 Ram 1500 and couldn’t be happier. I had to get rid of the Ford before the warranty ran out or it would have bankrupt me. Drove Fords for 30 years but that was my last.
I feel bad for people who bought a Buick because it was #3 on CRs list last year.
How can the same company go from one of the top one year to way below the next? Something doesn't add up...
So where does Subaru fit in all of your reliable cars? Roger
Read their website. 4th place.
A True , Real
RELIABLE Test
you have to wait about
6 years or 50, miles
and see how the Engine and Transmission hold up.
It's to early to see if a New car is reliable
and flat-screen problem is not a real reliable issue
I don't get why we should take these seriously. They are basing their reliability studies off of current year models. Only stupid little things like infotainment system bugs really decide a car's ranking here. To do a proper test of reliability you need to look at cars with over 100,000 miles to start to see manufacturing flaws in mechanical parts. But nobody would care about how reliable a 6 year old car is so consumer reports along with other reliability testing companies don't care either.