A question, Many write the tool-specific steps in the process rather than the business process. is there a guideline to differentiate between these two? I consider this huge mistake
Thanks for watching the video. For the system I’d suggest using “type tags”. But for what I believe you’re describing (procedure level?) there are two ways. It depends on the organization. You could make a sub process for the system steps . Which is probably the easiest path. Use a call out bubble or off page reference. My preference however would be to make a service blueprint. I’d google it if you’re unfamiliar or let me know if I can help further. But in short. The service blueprint approach will take your customer journey, business process and backstage processes (what you’d possibly do in the system) and puts in what looks like a giant table. It’s structured and covers all bases. It’ll also illustrate what your customer sees / experiences. This is usually my preference when we get into system steps. Do these suggestions help? Let me know.
@@epicprocesses Sir thank you very much for the help, I would google it but little more detail in help would help me as I look forward to a series of videos from you to attack this challenge in steps. I was thinking level 1 : High level process independent of tool steps 2. Detail steps with lanes along with pool to assign the process to the each lane with gateways etc 3. Detailed sub processes where tool steps are incorporared (work instructions ?) Is my understanding right?
@@epicprocesses I am reading Service Blueprint vs BPMN papers sounds interesting and would love to see your videos on the same. For my current problem I might need your advice for a quick fix, I am not allowed Subject matter expert and I am new to the product and never tested end to end. :-(
BPMN doesn’t have a standard shape for that scenario. However many people use the upside down pentagon shape as Visio promotes it as “off page reference”. Hope that helps
Hi - A pool and its label on the left are the role (actor / area / department). The shapes within the pool are the process for that given role. Hope that helps
@@epicprocesses it does. Work, activity, task, process, sub-process - it’s a semantic medley. These videos do help to make it easier to navigate for common acceptance of meta.
Nice job 👍 - Easy to understand, easy to follow slides, good pace, right to the subject matter. Will be asking my group to subscribe to your channel. Thanks, David H Sgt. VN Vet.
Hi Michelle, sorry about the delay in my response. I was away for work. Are you still looking for this answer? To confirm, you're looking to share more about the multiple levels of detail involved when producing processing maps? Thanks
Ahhh, this was very helpful! Thank you very much for simplifying it
Thanks so much for the feedback.
Is that Curious Droid on the voiceover?
A question, Many write the tool-specific steps in the process rather than the business process. is there a guideline to differentiate between these two? I consider this huge mistake
Thanks for watching the video.
For the system I’d suggest using “type tags”.
But for what I believe you’re describing (procedure level?) there are two ways. It depends on the organization.
You could make a sub process for the system steps . Which is probably the easiest path. Use a call out bubble or off page reference.
My preference however would be to make a service blueprint. I’d google it if you’re unfamiliar or let me know if I can help further.
But in short. The service blueprint approach will take your customer journey, business process and backstage processes (what you’d possibly do in the system) and puts in what looks like a giant table. It’s structured and covers all bases. It’ll also illustrate what your customer sees / experiences. This is usually my preference when we get into system steps. Do these suggestions help? Let me know.
@@epicprocesses Sir thank you very much for the help, I would google it but little more detail in help would help me as I look forward to a series of videos from you to attack this challenge in steps.
I was thinking level 1 : High level process independent of tool steps
2. Detail steps with lanes along with pool to assign the process to the each lane with gateways etc
3. Detailed sub processes where tool steps are incorporared (work instructions ?) Is my understanding right?
Can I use Visio layers to achieve this, if my understandign is right ?
@@epicprocesses I am reading Service Blueprint vs BPMN papers sounds interesting and would love to see your videos on the same. For my current problem I might need your advice for a quick fix, I am not allowed Subject matter expert and I am new to the product and never tested end to end. :-(
I made this video quickly for you - no editing. Hope it helps, let me know. th-cam.com/video/wkCrvGEturM/w-d-xo.html
Simple and insightful
Thank you for the feedback
Hi. what shape can I use to link a task to a previous process?
BPMN doesn’t have a standard shape for that scenario. However many people use the upside down pentagon shape as Visio promotes it as “off page reference”. Hope that helps
A Pool is a single process ? OR Pool represents a Role ? Semantics are off?
Hi - A pool and its label on the left are the role (actor / area / department). The shapes within the pool are the process for that given role. Hope that helps
@@epicprocesses it does. Work, activity, task, process, sub-process - it’s a semantic medley. These videos do help to make it easier to navigate for common acceptance of meta.
you have a wonderful voice
Thanks so much for the compliment
What video recording tool did you use? Very polished presentation.
Thanks so much for the feedback. I used Camtasia; although I'm saving up for Final Cut Pro. Camtasia crashes more than I would like it to.
Thank you!
Nice job 👍 - Easy to understand, easy to follow slides, good pace, right to the subject matter. Will be asking my group to subscribe to your channel.
Thanks, David H Sgt. VN Vet.
Thanks so much for your feedback
How do I explain levels of processes using BPMN?
Hi Michelle, sorry about the delay in my response. I was away for work. Are you still looking for this answer? To confirm, you're looking to share more about the multiple levels of detail involved when producing processing maps?
Thanks