Mark, there is some great common sense and "sanity checks" in here for those of us who get way into the weeds in some of our process documentation requests. I particularly like the statement, "we're not historians, we're problem solvers" - great stuff!
Thanks for the info Mark. I am taking on a massive project at work. The company designs and builds automated production lines and integrates best of breed robotics and control systems, software, machining the lot. In 2 years the company has grown from 140 employees to 220. The problem is moving from being a small company to a mid size company. Everything is happening so quickly and there is so much business it is crazy. I need to map what we are doing now in order to know what changes we will need to make. I already know what most of the problems are, it is a case of understanding why and the structure we need to put in place. We have certain structure but it isn't working as it should for the size of the company now. Space for employees to be creative in solutions in all areas of the business is great but sometimes we don't have a handle on what is being done. So watching your video is part of my homework before I begin. Thank you.
Wow, thanks Russell! Though most of my videos (currently) are guitar videos, I'm planning to produce many more "process improvement" and "statistics applied to business" videos in the near future. Would you have any suggestions for topics you would like to see?
Mark, how to know I'm asking all the right questions in order to map everything. I have a pretty good idea of the questions I need to ask but want to make sure I don't miss anything. Part of the situation is that each part of the company is like an island and has its own way of working and communicating. After developing a good picture of what we are doing now, I need to figure out how to get all the 'islands' working together smoothly. Traceability is key to everything. While at the same time continuing to allow the flexibility employees have to problem solve. Process improvement is not just about statistics, its also about the people, no people, no business, they are the most important part of the company. The owner of the company is amazing but we have changes we need to make
Hi Russell! Yes, right on. Numbers are necessary - hard to see and steer without them ... and it's good to view numbers in ways that people understand without having to know formulas and "hard math." But business is a team sport. Process is about people first, second, third ... and last. You made great suggestions! I'll make sure to address them as subjects in (near) future videos. Thanks again for you kind and insightful comments!
I certainly did not expect LSS to be part of your videos! Thought you were going to relate it to playing guitar. I hade enough of it at work to do my job and can not imagine using it to learn guitar. Whew! Carry on brother....
@@MarkZabel no chess rating...you told us you were the rain main of chess in a livestream.... I'm addicted to the refinement of shooting craps( it's a science!!!)
Hey Mark, this is the last thing I expected from your channel lol. I'm a process improvement consultant and a (not-so-good) guitar player, and it's great to find out that we have the same professional background. My question is, how do you find time to practice guitar with a busy work schedule (I suppose that you also need to often go on business trips)? Besides, have you given up your career in process analysis and are working now as a full-time musician? Any suggestion for someone like me who always wants to be a musician but is tied up with a busy and boring day job? Thank you!
Hi Anthony! I have a bit more time today, because I sold a company I co-owned in 2017. I tried being a full-time musician, but I missed working in business. So I run a team of data scientists as well as run the TH-cam channel and my online guitar school on Teachable. I find there are 4 key principles you absolutely must follow if you want more out of your time. 1. Don't do things you don't need to do - especially if you don't *want* to do them. 2. Plan your time. Build a calendar quarterly/monthly/weekly. 3. When you're not working, truly disconnect from work. Take care of your mind and body. Go for a walk, read fiction, whatever works for you to decompress. 4. Have a partner to work with to get feedback and support. #1 is very, very difficult because most of us need to work to make money to live. It's very easy to think you must do everything you're told to do. Such is not the case and one can reclaim a great amount of time by eliminating the unnecessary. #2 is also difficult because people tend to think it's impossible. It *is* impossible to get 100% right. But you'll find even if 50% is right you'll reclaim time. *AND* you'll learn where you went wrong as well. Best of luck and feel free to reach out periodically!
Mark, I didn’t realize you were such a multi-talented guy! I just thought you were the perfect amalgamation of Jimmy Page, Eric Clapton, Larry Carlton and Billy Gibbons. I didn’t have any idea that you’re also a data engineer/scientist!
Thanks Dan! I was the managing partner and founder of a management consulting firm and sold it in 2017. We centered on improving business primarily through lifting quality where most needed. Lots of adventures!
Mark, this was very helpful. I'm very new to process mapping but would be interested to hear what you had to say about the rest of the process map shown at the end of the presentation. How would you have organized it? What could make it better?
Thank you. I'm glad you found the information helpful. I'm sorry, but I don't have any other process analysis videos. There are a few good illustrations though. Try searching "Lean Toast". You'll get a couple of videos that illustrate the 7 wastes. That's a good place to start.
Yes, this is my most popular video Geert. This is related to my "day job". If I did only these sorts of videos I could retire. They pay way better than guitar videos. But I enjoy music and guitar a bit more.
Thanks Mark! This was a great tutorial. I would love to be able to print examples of each type of flowchart you reviewed. Do you know of a good resource to find printable formatted examples? Or can you attach links to PDF files of examples in your video? It would be extremely helpful (google-ing brings too many options)
Mark, this is a very useful video for me as I am going to start a new job which needs flowchart, pseudo codes & such test cases. The thing I want to know is about the flowcharts or examples of IVR system. The last flowchart you showed here was vague for me. Do you have any links or example-docs regarding IVR system flowchart? Thanks.
Hi shi pau. Send me a message on my channel with your email address. I'll see if I can dig a map up for you. Yes, the map at the end is intentionally bad. But I've seen some terrible real-life examples of call center processes too!
Hi Mark, Thanks for the video it is very helpful. I need your advice: 1- What software is more reasonable to work for the basic users? 2- Is there any apps that could be helpful to use on tablet i.e ipad? Thanks Hossein
Hi. Thanks for the kind comment. One resource I have used lately is www.draw.io. It has pretty good, basic flowcharting capabilities and it doesn't require any software to buy or install. I haven't tried it on an iPad, but I suspect it will work fine a tablet. If you use Microsoft Office, basic charts are possible with Excel or PowerPoint too. That's not necessarily great, but it's fairly easy to do and once done, it's easy to share with others.
Mark, help! I've been assigned to create/develop a new HIGH LEVEL process map, to be used by three organizations across the board. They are looking to use the same process mapping to stay consistent and uniform. I have NO IDEA where to start developing a HIGH LEVEL process map! They currently use swim lane in Visio. Please tell me where I can find a template of what a HIGH LEVEL process looks like, and how do I create one in Visio?
Totally depends upon the audience. Who are you generating it for? For what purpose? Those are the questions one needs to ask first. I personally like starting at a high level (SIPOC or Top-Down), building agreement with the team(s) and only getting to something more complex like a swimlane later. However, sometimes, when facilitating for a multi-functional team a swimlane is needed early on.
Hello, I like the video, very helpful. I just have one question. Can one decision diamond lead to another decision diamond? I have a process I need to map which has involves multiple decisions. I appreciate any assistance you can give.
Hi Cassandra. Yes, absolutely. A decision diamond can lead to another decision diamond. It happens quite often. Make sure you're very clear and consistent with the directions of the "yes" and "no" branches each time and your process map will be more readable. Good luck!
Hi William. I haven't used Proper Channel. I'll check it out. It looks like it might be good. I saw a few of your FSU charts. They looked pretty clear and slick too! Thanks for letting me know!
Hi Dan. Good question. The short answer is ... yes. However, this video is about (at least) two things: 1. The act of making a Process Map in a group setting and 2. the Process Map itself. In other words, the end result of Process Mapping is (one or more) Process Maps. In business, the act of making the process map is at least as important as the map itself. Thanks for listening and commenting!
Mark Zabel Thanks for getting back to me Mark your really dedicated to helping people out! Thank you so much for all your help. I'm using the process map as part of a UX project to map out the functionality of an app. I'm new to this so trying to get as much info as possible. I'm doing a trail project for a new job!
This is the first time i study that but my teacher asked me to do thesis with value stream mapping for forwarder company. I don't know how to do. Can you help me? Thanks so much.
Hi. Thanks for listening. I do an introduction to Value Stream Mapping in another one of my videos (Lean Tools). It's just an introduction, but it's a good place to start!
Hi. Thanks for your question. It deserves some thought and time ... which I don't have right now. I'll have a little more on the weekend to provide a thoughtful answer.
I guess the first step will be the human data. Data verification process Calculation verification process, if the calculation have more than 1 answer, what should we do? Action plan - when to start? Immediately even through he/she is still studying / kid stage or later ? How to justify ?
Hi, how could you draw a process diagram where two decisions have to be made simultaneously before the single output can be determined please? cheers Graham
Hi Graham. The key consideration is clarity. If the simultaneous decisions are independent you can put 2 wires going into them in parallel and then have independent inputs from the decisions into the next step. If the decisions need to be integrated first before the next step occurs I would consider that to be a step itself - so I'd make an actual step called "Integrate Decisions" (or something similar) and have that go into the next step. If any of this doesn't make sense, please email my account with your email and I'll send you a diagram of what I'm talking about. Thanks for the question!
Hi Harley, I haven't kept up with the online tools for this, but there must be some. 5 or 6 years ago I used one. It was okay. I don't remember the name of it. Good luck!
+Jasmine Bandy Hi Jasmine. I'm not using any special software to make the maps. I used Microsoft Powerpoint. However, there are a number of free flowchart software apps out there. Try www.draw.io/. That may work for you.
Yes and yes ... plus many other things too. Two of the main things are 1) No clear direction - it goes back and forth with no notion of "happy path" and 2) No information about when and where and by whom it was created. You've pointed out a couple of additional items that are problematic too. Nice job!
Hi Gajendra. If you have fairly recent version of Excel (2007 or afterward) for a MacBook, you should have access to a large number of symbols and tools you can use to make process maps. From the "Insert" menu under "Shapes" you should have a toolbox for "Process" and also for "Lines". (Insert --> Shapes --> Process ... and Insert --> Shapes --> Lines). There are other mapping programs, but plain Excel should work decently.
Hi Jerry, It's pretty much just an ordinary project charter. For each project I run or mentor I like to put together a one-page (two is okay too) document with the following on it. - Problem statement - Goal statement - Narrative of the business case - Scope/Assumptions/Constraints - Team and Roles - Timeline (i.e., DMAIC timeline) estimates Some people also put Risks and Deliverables on it and I do so if requested. The idea is that a sponsor can read it very quickly and suggest any changes and everybody can be "on the same page".
Jerry...notice we almost have the same last name. My family last name is Shadricks. As you know Shadricks is not a common last name. My dad'family is from Indiana. R u in the U.S.?
Please learn how to not say: " um", "ah", "uh". It is annoying, and takes away from your teaching. Prepare an outline, practice, then record... Hope this helps!
Jut found this video today, 6 years after you recorded it, and it was very helpful to me as I've been charged with creating process maps for my team.
Mark, there is some great common sense and "sanity checks" in here for those of us who get way into the weeds in some of our process documentation requests. I particularly like the statement, "we're not historians, we're problem solvers" - great stuff!
+Laura Riskus Thanks Laura! Thanks for listening!!
Process improvement & mapping, guitar lessons, math tutoring, self portrait artist... I think I'm in love!
+KKH Ha ha! I can cook too! :)
@@MarkZabel Had I only seen this comment 4 years ago... we'd be blissfully married by now!
@@disambiguity LOL!
Have to build a process flow chart by next week - never used Visio before - this gave me a good place to start. Thanks!
I'm glad it helped!
Best material on the topic that I could find online. Many thanks.
Ruslan Vs Thanks Ruslan!
one of the best slides on process mapping
Thanks!
One of the best and simpler way of learning!!
Thanks!
This was perfect for summarizing the types of process maps and their uses. Thanks for this!
Thanks for the info Mark. I am taking on a massive project at work. The company designs and builds automated production lines and integrates best of breed robotics and control systems, software, machining the lot. In 2 years the company has grown from 140 employees to 220. The problem is moving from being a small company to a mid size company. Everything is happening so quickly and there is so much business it is crazy. I need to map what we are doing now in order to know what changes we will need to make. I already know what most of the problems are, it is a case of understanding why and the structure we need to put in place. We have certain structure but it isn't working as it should for the size of the company now. Space for employees to be creative in solutions in all areas of the business is great but sometimes we don't have a handle on what is being done. So watching your video is part of my homework before I begin. Thank you.
Wow, thanks Russell! Though most of my videos (currently) are guitar videos, I'm planning to produce many more "process improvement" and "statistics applied to business" videos in the near future. Would you have any suggestions for topics you would like to see?
Mark, how to know I'm asking all the right questions in order to map everything. I have a pretty good idea of the questions I need to ask but want to make sure I don't miss anything. Part of the situation is that each part of the company is like an island and has its own way of working and communicating. After developing a good picture of what we are doing now, I need to figure out how to get all the 'islands' working together smoothly. Traceability is key to everything. While at the same time continuing to allow the flexibility employees have to problem solve. Process improvement is not just about statistics, its also about the people, no people, no business, they are the most important part of the company. The owner of the company is amazing but we have changes we need to make
Hi Russell! Yes, right on. Numbers are necessary - hard to see and steer without them ... and it's good to view numbers in ways that people understand without having to know formulas and "hard math."
But business is a team sport. Process is about people first, second, third ... and last.
You made great suggestions! I'll make sure to address them as subjects in (near) future videos. Thanks again for you kind and insightful comments!
7:38 Types of FlowChart
14:19 TopDown FlowChart
15:41 Linear FlowChart
19:08 Opportunity FlowChart
21:59 Swim Lane FlowChart
for easy referencing
Thanks. Great addition!!
That’s bad
Wherever this generation is lost, who take time to articulate a concept and present it patiently.
Thanks so much!
Thank you so much.I got a good insight into the concepts.Looking forward to further tutorials...
Glad it was helpful!
Thank you for this clear and succinct explanation of process mapping- idk where I'd be without this vid- thank you :D
You're welcome. Thanks for listening and for your kind comment too!
Originally found and subscribed to your channel because I play guitar and now stumbled back while looking for process map resources. :)
Ha! That's funny. I still leave up some of those original videos. This one got a lot of traction back in the day!
Very helpful presentation. I look forward to other videos by your company.
Ellianna Shadricks Thanks!
Mark Zabel
Very good and informative, it is taking old logic methodology and theory in to modern use.
Thanks Kevin
Wow, real gem of a video.
Thanks!
I certainly did not expect LSS to be part of your videos! Thought you were going to relate it to playing guitar. I hade enough of it at work to do my job and can not imagine using it to learn guitar. Whew! Carry on brother....
One of my clients wanted their videos recorded, so I did this a few years back. I don't use it for playing guitar - I'm not that crazy!! :)
@@MarkZabel omg , ya wheeeeew!! I'd have better luck beating you at chess!! Love Kris IL
@@krisstieghorst7415 LOL! Do you know I also taught at many chess camps also? No kidding. Do you have a chess rating?
@@MarkZabel no chess rating...you told us you were the rain main of chess in a livestream.... I'm addicted to the refinement of shooting craps( it's a science!!!)
@@krisstieghorst7415 ahhh, you have a great memory!
Hey Mark, this is the last thing I expected from your channel lol. I'm a process improvement consultant and a (not-so-good) guitar player, and it's great to find out that we have the same professional background. My question is, how do you find time to practice guitar with a busy work schedule (I suppose that you also need to often go on business trips)? Besides, have you given up your career in process analysis and are working now as a full-time musician? Any suggestion for someone like me who always wants to be a musician but is tied up with a busy and boring day job? Thank you!
Hi Anthony! I have a bit more time today, because I sold a company I co-owned in 2017. I tried being a full-time musician, but I missed working in business. So I run a team of data scientists as well as run the TH-cam channel and my online guitar school on Teachable. I find there are 4 key principles you absolutely must follow if you want more out of your time.
1. Don't do things you don't need to do - especially if you don't *want* to do them.
2. Plan your time. Build a calendar quarterly/monthly/weekly.
3. When you're not working, truly disconnect from work. Take care of your mind and body. Go for a walk, read fiction, whatever works for you to decompress.
4. Have a partner to work with to get feedback and support.
#1 is very, very difficult because most of us need to work to make money to live. It's very easy to think you must do everything you're told to do. Such is not the case and one can reclaim a great amount of time by eliminating the unnecessary.
#2 is also difficult because people tend to think it's impossible. It *is* impossible to get 100% right. But you'll find even if 50% is right you'll reclaim time. *AND* you'll learn where you went wrong as well.
Best of luck and feel free to reach out periodically!
Thanks, that was very helpful, I got to learn how I can apply it now.. I appreciate you sharing that, take care
You're welcome. I'm glad you found it helpful. Thank you for watching and for the kind comment too!
Absolutely amazing video and guidance- Thank you
Thank you Carly!
Excellent presentation!
Thanks Chip!
Mark, I didn’t realize you were such a multi-talented guy! I just thought you were the perfect amalgamation of Jimmy Page, Eric Clapton, Larry Carlton and Billy Gibbons. I didn’t have any idea that you’re also a data engineer/scientist!
Thanks Dan! I was the managing partner and founder of a management consulting firm and sold it in 2017. We centered on improving business primarily through lifting quality where most needed. Lots of adventures!
Awesome video. I found this extremely helpful. Thanks for posting this!
You're welcome Jason. Thanks so much for watching and especially for your kind comment!
Mark, this was very helpful. I'm very new to process mapping but would be interested to hear what you had to say about the rest of the process map shown at the end of the presentation. How would you have organized it? What could make it better?
Well Done. I learned a lot. Thanks
You're welcome. Thanks for watching and for the kind comment too.
Great video. I've done this kind of thing before for government bids and tenders and its given some great tips to improve them,
Kudos
Thanks. Yes, process mapping is "the workhorse" of Six Sigma!
Thanks for wonderful information...It helped.. Do you have other video on process analysis, i am unable to find any
Thank you. I'm glad you found the information helpful. I'm sorry, but I don't have any other process analysis videos. There are a few good illustrations though. Try searching "Lean Toast". You'll get a couple of videos that illustrate the 7 wastes. That's a good place to start.
Thanks...just what I was looking for!!
+Marley Mar Great! Glad I could help!
Interesting, Mark.
Yes, this is my most popular video Geert. This is related to my "day job". If I did only these sorts of videos I could retire. They pay way better than guitar videos. But I enjoy music and guitar a bit more.
very helpfull and good explanation thank u so much for this video
Thanks for watching and for the kind comment!
Thanks Mark! This was a great tutorial. I would love to be able to print examples of each type of flowchart you reviewed. Do you know of a good resource to find printable formatted examples? Or can you attach links to PDF files of examples in your video? It would be extremely helpful (google-ing brings too many options)
+Liz H Hi Liz! I do not have a quick link. Send me an email and I can reply back. (See the About section on my TH-cam account.)
Thanks for watching!
Mark, this is a very useful video for me as I am going to start a new job which needs flowchart, pseudo codes & such test cases. The thing I want to know is about the flowcharts or examples of IVR system. The last flowchart you showed here was vague for me. Do you have any links or example-docs regarding IVR system flowchart? Thanks.
Hi shi pau. Send me a message on my channel with your email address. I'll see if I can dig a map up for you. Yes, the map at the end is intentionally bad. But I've seen some terrible real-life examples of call center processes too!
Hi Mark,
Thanks for the video it is very helpful. I need your advice:
1- What software is more reasonable to work for the basic users?
2- Is there any apps that could be helpful to use on tablet i.e ipad?
Thanks
Hossein
Hi. Thanks for the kind comment. One resource I have used lately is www.draw.io. It has pretty good, basic flowcharting capabilities and it doesn't require any software to buy or install. I haven't tried it on an iPad, but I suspect it will work fine a tablet. If you use Microsoft Office, basic charts are possible with Excel or PowerPoint too. That's not necessarily great, but it's fairly easy to do and once done, it's easy to share with others.
Great video
Thanks Rufus!
basic skills covered good video for starter
Thanks!
That was the strangest guitar lesson ever!😄
LOL!
Should I assume Mark is both a fellow engineer and guitarist?💪
Absolutely Edgar!
Thanks Ezzo!
Mark, help! I've been assigned to create/develop a new HIGH LEVEL process map, to be used by three organizations across the board. They are looking to use the same process mapping to stay consistent and uniform. I have NO IDEA where to start developing a HIGH LEVEL process map! They currently use swim lane in Visio. Please tell me where I can find a template of what a HIGH LEVEL process looks like, and how do I create one in Visio?
What is your suggested type of process map to use for an 'end to end single process map' for a business process?
Totally depends upon the audience. Who are you generating it for? For what purpose? Those are the questions one needs to ask first. I personally like starting at a high level (SIPOC or Top-Down), building agreement with the team(s) and only getting to something more complex like a swimlane later.
However, sometimes, when facilitating for a multi-functional team a swimlane is needed early on.
Very helpful. God Bless You.
Thanks!
Very helpful thanks for sharing it.
+Michelle N You're welcome. Glad you found it helpful.
Hello, I like the video, very helpful. I just have one question. Can one decision diamond lead to another decision diamond? I have a process I need to map which has involves multiple decisions. I appreciate any assistance you can give.
Hi Cassandra. Yes, absolutely. A decision diamond can lead to another decision diamond. It happens quite often. Make sure you're very clear and consistent with the directions of the "yes" and "no" branches each time and your process map will be more readable. Good luck!
Thank you I am new to the world of Quality Mgmt and appreciate any help. Have a great day. @@MarkZabel
Can you explain or show about the diagram workflow related to Scientific work?
You make more interesting videos these days 😁
LOL!
Have you used Proper Channel? Would you recommend using it for basic employees?
Hi William. I haven't used Proper Channel. I'll check it out. It looks like it might be good. I saw a few of your FSU charts. They looked pretty clear and slick too! Thanks for letting me know!
Hi Mark I'm a graphic designer at heart but trying to get in to UX design. Is your video the same as a process flow diagram?
Hi Dan. Good question. The short answer is ... yes. However, this video is about (at least) two things: 1. The act of making a Process Map in a group setting and 2. the Process Map itself. In other words, the end result of Process Mapping is (one or more) Process Maps. In business, the act of making the process map is at least as important as the map itself. Thanks for listening and commenting!
Mark Zabel Thanks for getting back to me Mark your really dedicated to helping people out! Thank you so much for all your help. I'm using the process map as part of a UX project to map out the functionality of an app. I'm new to this so trying to get as much info as possible. I'm doing a trail project for a new job!
Dan Masoomi Awesome! Best of luck!!
Thank you!
amazing! thanks.hopefully, you can give an example...a text(story) and do it with Linear & swim lanes.That would be really great.
Great suggestion. I'm getting ready to do a whole series of new Lean Six Sigma videos, so stay tuned. Thanks for your input!
Great tutorial, thank you.
Thanks for the feedback!
This is the first time i study that but my teacher asked me to do thesis with value stream mapping for forwarder company. I don't know how to do. Can you help me? Thanks so much.
Hi. Thanks for listening. I do an introduction to Value Stream Mapping in another one of my videos (Lean Tools). It's just an introduction, but it's a good place to start!
excellent. thank you.
You're welcome. Thank you for watching!
Hi. Is there a shape I can use that links a step to a previous process?
how do i know how to optimally collect informatiion to put in the process map?
Hey Mark,
I want to ask how I can document parallel processes, processes should happen simultaneously.
Thanks!
Hi. Thanks for your question. It deserves some thought and time ... which I don't have right now. I'll have a little more on the weekend to provide a thoughtful answer.
I think a little bit of color and the use of more symbols would make your diagrams easier to understand.
Okay, thanks.
I guess the first step will be the human data.
Data verification process
Calculation verification process, if the calculation have more than 1 answer, what should we do?
Action plan - when to start?
Immediately even through he/she is still studying / kid stage or later ? How to justify ?
-
Good one
Thank you! Cheers!
Hi, how could you draw a process diagram where two decisions have to be made simultaneously before the single output can be determined please?
cheers
Graham
Hi Graham. The key consideration is clarity. If the simultaneous decisions are independent you can put 2 wires going into them in parallel and then have independent inputs from the decisions into the next step. If the decisions need to be integrated first before the next step occurs I would consider that to be a step itself - so I'd make an actual step called "Integrate Decisions" (or something similar) and have that go into the next step.
If any of this doesn't make sense, please email my account with your email and I'll send you a diagram of what I'm talking about. Thanks for the question!
What is the guidelines
Based on what criteria / situation
Outcomes?
See the "Why use Process Mapping" part of the video.
Superb
Thanks 🤗
thnaks, it was hepful for begginers (like me)
+Ezequiel Cacciatore You're welcome!
Could I possibly have the powerpoint file you have there? In a link of something. If not, no worries.
Hi Adam. Send me an email and I'll reply with the PPT ... or a PDF of it at least.
@@MarkZabel Hi Mark, best workflow on TH-cam! Thanks so much. Quick question for you, did you create swim lane in Word or Excel?
VERY GOOOOOD EXPLAIN,,THANK YOU DEAR
Hi there is there a good onlnie tool that guides a user to ceate a top down to a swim lane flochart?
Hi Harley,
I haven't kept up with the online tools for this, but there must be some. 5 or 6 years ago I used one. It was okay. I don't remember the name of it. Good luck!
I went to Straightlineps.com and couldn't find this particular software. Could you please direct me to the proper site? Thanks!!
+Jasmine Bandy Hi Jasmine. I'm not using any special software to make the maps. I used Microsoft Powerpoint. However, there are a number of free flowchart software apps out there. Try www.draw.io/. That may work for you.
anyway we good get a link to the slide deck?
I'm sorry, I'm not at liberty to share the slide deck. Sorry.
very helpful thx！
You're welcome. Thanks for watching!
Great info on the topic but the verbal crutches, Uh's and Um's, drove me crazy. Found it hard to continue to follow with those.
Okay, thanks.
Provide me with an example / case study
With showing the process where it start and how it ends
-
Can i get this ppt brother? For Study purpose
Sure. Send me an email through my website (markzabel.com) and I'll reply with a PDF.
thank you
Yassine Dria You're very welcome. Glad it was helpful.
thenks
You're very welcome!
there are no swim lanes... too complicated on the process map at the end
Yes and yes ... plus many other things too. Two of the main things are 1) No clear direction - it goes back and forth with no notion of "happy path" and 2) No information about when and where and by whom it was created. You've pointed out a couple of additional items that are problematic too. Nice job!
Great video Mark!! very useful..
varun sharma Thanks!
Dear teacher i need same maps create in MacBook excel 2011. But i cannot create same think please share for MacBook 2011 version excel thanks
Hi Gajendra. If you have fairly recent version of Excel (2007 or afterward) for a MacBook, you should have access to a large number of symbols and tools you can use to make process maps. From the "Insert" menu under "Shapes" you should have a toolbox for "Process" and also for "Lines". (Insert --> Shapes --> Process ... and Insert --> Shapes --> Lines). There are other mapping programs, but plain Excel should work decently.
I want this
Great!
Dear sir
i am not understanding proper by your email . Please give some example as possible with you thanks for reply
Hi Gajendra. Here is the short answer: Use Google to search "Flow Chart Excel". You will get many examples.
Here's a top level explanation of process mapping you might also want to check out: th-cam.com/video/uViqIw0UUuU/w-d-xo.html
What is a Six Sigma Charter? SIMPLE VERSION
Hi Jerry,
It's pretty much just an ordinary project charter. For each project I run or mentor I like to put together a one-page (two is okay too) document with the following on it.
- Problem statement
- Goal statement
- Narrative of the business case
- Scope/Assumptions/Constraints
- Team and Roles
- Timeline (i.e., DMAIC timeline) estimates
Some people also put Risks and Deliverables on it and I do so if requested.
The idea is that a sponsor can read it very quickly and suggest any changes and everybody can be "on the same page".
I know lol that is the title to my video ;-) thanks though mate! cheers
Jerry Shadrick Ha ha. No sweat piggybacking. Share the love, eh? Ciao!!
hahaha you're awesome Mark Zabel
Jerry...notice we almost have the same last name. My family last name is Shadricks. As you know Shadricks is not a common last name. My dad'family is from Indiana. R u in the U.S.?
🔘 thank you
my phone has "*" and "#" so comment.
you're welcome.
Who's here from IIT......lol
Not sure how this helps with.... Guitar...
LOL! Understanding processes definitely is related to breaking down songs, licks, etc. Similar cognitive skills. Not at all similar physical skills.
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wtf
You were expecting guitar maybe?
Please learn how to not say: " um", "ah", "uh". It is annoying, and takes away from your teaching. Prepare an outline, practice, then record... Hope this helps!
Ok, thanks.
This has nothing to do with guitar.
Just unsubscribed.
Thanks.
Wow. A video from 10 years ago did that to you, huh? Later.
@@MarkZabel ✌
Super helpful & insightful - you just made my ops management assignment that much easier to nail, thank you! 🙌🏼
Glad to help!!
Thanks...just what I was looking for!!
Great! Glad I could help!