Social Media destroys Magic Stores
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- เผยแพร่เมื่อ 10 ก.ย. 2024
- This is the Largest UNAPPROVED / UNSPONSORED / UNCONTROLLED Magic The Gathering Channel in the world filled with Greed Monsters, Evil Investors, and ....3.696969% Women
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Rudy's Magic Store
10950-60 San Jose Blvd.
139
Jacksonville, FL 32223
When things go wrong like price drops at big box stores I have seen grown adults completely throw temper tantrums over not getting what they want. Bad behaviour is a staple of our retail society. People are now used to being able to use libel and slander as a way of getting whatever they want anywhere. I have seen the same types of things happen to restaurants. We have trained our society to believe that they are not responsible for how they spend their money with our desire to continuously go the extra mile when addressing their complaints.
The funny part is how the people that keep saying there should be "consequences" for bad speech (ie cancel culture) are also the ones that engage the most in said bad speech.
@@Pers0n97 I also like how they leave out the part where the consequences should be of an appropriate retaliatory level to the speech. Someone losing their entire livelihood cause they said something you don't like doesn't fit that. What they mean is "You said something I don't like, so anything I do to you is fair game" which is horrifying. And they think they're on the good side.
I worked at several retailers in the past and every big box store I worked at had a price guarantee of at least two weeks, usually a month. 3 months if it is a member club card store. If the price goes down, you just go with your reciept to customer service and you get reimbursed for the difference. Circuit City, Radio Shack, Best Buy, Walmart, Home Depot, Costco, etc. etc..
Every retail store I've worked at (kmart and 2 Wal-Marts) all gave refunds on the difference when an item went on sale after they bought it. As long as it was the same sku and they had a receipt. I've always known big box retailers to have 30, 60, and sometimes 90 day policies for this. Heck Walmart will honor other retailers sales if you have the flyer.
@@Weaver_Games It’s dehumanizing to silence and deplatform people you disagree with.
I don't know how LGS's do it frankly. They're expected to be a local play space to the community for free to a bunch of cheapskate gamers who raise a fuss if there's a $5 table fee or can't bring in outside food and drink. These same people also order all their cards on big online stores as cheap as they can because the LGS charges $7 more than Amazon for a box so they're obviously greedy.
I was in my LGS during a big MTG night just to by some paints for 40k and the cashier seemed absolutely shocked anyone was there to actually buy anything - absurd to me. He was acting extremely grateful I bought like $25 worth of paint. It was also annoying as hell trying to shop while the store was crammed wall to wall with tables with a bunch of players I've never, ever seen at the store outside of game nights.
Too many stores are forgetting the S part of LGS. It's not evil to make some profit off your business venture you're likely dropping 80 - 100 hours a week into. If the 15 year old kid who buys 1 single from you ever 3 months for 50 cents raises a fuss about table fees just tell him to find somewhere else. If your players aren't customers, you don't need them.
100 percent!
Very true it seems like even if they don't buy anything u should cater to them. I miss the good old days where people would respect there lgs and card shops.
My LGS charges $160 PRETAX for set boosters. $7 more my ass, you can’t physically recoup money from that. Sorry some people don’t like to be hosed. They charge close to $300 for collector boxes as well, PRETAX. I’m sure most stores aren’t that way but I have absolutely no respect for people that take a situation and then use it as an excuse to then screw people even more. It’s also the reason there is never more than 2 people in there and they are just friends of the dudes that are working.
@@calebclark5615 160 pretax is not even a fair markup... dips like you have no clue about business/overhead, you give them a hard time for less than a 40% markup, then go buy a soda or fries or some shat with over 400% markup and leave tip...
Get bent
@@calebclark5615 The adage of "support your LGS" only applies if you actually play at it. If you don't then there's no compelling reason to pay more just cause the store is near you. For me I always just play cards and 40k at home on a table with my friends so I have no personal need for game stores as a play space. That said, they seem to always be full on game night so some people do.
My comment was simply to show my sympathies towards store owners for the attitudes of the players they frequently host. If you aren't one of those players then you don't apply.
I can't imagine having to deal with the magic fanbase as an everyday job. Sounds like hell.
Tbh it sounds like dealing with any group of people at work. Everyone is a fucking entitled emotional baby
You don't want to have to deal with ANY fanbase as a everyday job.
Don’t own a hobby shop you’ll wanna rip your hair out everyday 😂😂 it’s hard trying to convince someone to buy something better and cheaper when their hearts are set on soemthing that’s all over social media 😂😂💀
@Pers0n
But mostly Magic, other fanbases are way better except for the Troon factions
@@mendithebeast4851 IMO you need to check your passion at the door when you come in for the day. If someone wants to come in and buy cat monopoly or whatever your response shouldn't be to try and talk them into a better game. It should be "Excellent choice, I'm sure you'll enjoy it". Unsold stock is dead money and the cost of holding is real. Get inventory turned around as fast as you can.
No doubt the Professor is on mountain top amidst a torrential thunderstorm, screaming at the top of his lungs, “packs are for drafting. Buy singles!!!”
Prof is funny and all, but very shortsighted.
Where does he think the singles he tells you to buy comes from?
@@Pers0n97 Exactly. If no one was cracking packs singles would be worth a fortune because there would be so few of them. WotC's booster box model is arguably self balancing in that regard.
@@Pers0n97 they come from his sponsor, Card Kingdom. You too can buy your singles guilt-free from a business who tried to union-bust, but got caught, and now use their newly formed union as a marketing gimmick.
Oh also, “you can’t play Magic at your local Walmart” was another great line he used to say. Anyways, buy singles instead of packs! And give him your Patreon dollars!
@@TastySnackies Oh yeah, I forgot about that. It's pretty hilarious to watch that guy try to grandstand about how bad and anticonsumer WotC is, while being sponsored by the biggest scammers and scalpers on the market, cardkingdom and constantly hammering how you need to pay the LGS scalper tax.
@TastySnackies unions are a plague sometimes. Look at the doco American Factory. Unions shoot themselves in the foot and run businesses into the ground.
Singles are a way to get the cards you need without buying a box and hoping for the best. I bought three packs from local LGS the other day and didn't get a single pull. Waste of time and no excitement in the individual packs because nothing is special. 15 variants of the same card make you question of what you pulled was special at all.
I appreciate you taking the time, Rudy. To address this type of stuff. Please know that you caring this much means a lot.
Well said Mr. Stoner well said
I work at a small retail business, and see this behavior a lot. I get the feeling that amazon is to blame because they’ve trained people that they can get a refund on anything for any reason, and that if they complain, even if they’re in the wrong, they’ll get what they want
Stems back way WAY further than Amazon. Look up "the customer is always right history". Managers always caved when i worked cs in the late 90s because it was just quicker and retail managers are busy af and don't have time to argue.
Exactly there is an entire generation of people that has never heard the word no.
I've definitely seen some major stores offer buyer protection on things like appliances or something expensive that guarantees if the price drops within 30 days you can get a refund for the difference. That's not something anyone would do for Magic because it's way too volatile.
Amazon is also literally giving you money back if you preorder something and the price drop before release.
Not entitlement, the word you're probably looking for is "expectations" or "experience". When I sell cards online, I toss in a few extras, maybe a couple foils or bulk rare that plays well with whatever they bought. Something to show that I appreciate their order. If nothing else, it helps me move junk I'd never be able to sell, haha
You are absolutely correct. Most times if u approach or message seller of a store online or in person and be respectful they'll always make it right. I myself have an ebay store and tcgplayer and yes you can't make everything perfect but as long as you communicate well it usually works itself out. Some buyers can be very disrespectful 🤦
When I was eight years old in 1997 and playing Magic in the schoolyard, I convinced a little bit slower classmate to trade me his Shivan Dragon for my Circle of Protection: Red. I had sold it to him by reasoning that CoP beats Shivan if both are in play. Unfortunately his mom made me give it back after he got wise and complained.
The entire secondary market is just a recirculating ecosystem of timmys and evil investors, the complaining and uneven information is so built in to the product that unless someone is doing something egregiously deceptive there's always going to be 100x smoke to fire.
I manage a pet store. Awhile back, we ran a dollar sale on fish and I had 2 different customers try to bring their fish back that they bought months prior and exchange them for dollar fish. I said that’s not how that works, then one of them trashed me online. Monday rolls around and boss man calls me in for a meeting about guest relations.
I'm trying to imagine the kind of person that would waste time bagging up a fish from their tank, driving to the pet store, demanding a price match/refund, and then give a bad review.
Some people are just built different I guess. It couldn't have been much of a refund either considering the fish was a dollar on sale.
There's definitely a good, customer friendly way to tell them they are idiots such as the sale does not apply to previously purchased fish etc. Did you do that or the old lol dumdum we don't do that here while striking the meme pose
@@iNCoMpeTeNtplAyS neither I like to go with the pew pew if u dont get outa here. ;)
"I want to return my cat I adopted from the shelter and want my fees refund. I found a perfectly good cat in my back ally for free!!"
you want to know what happens behind Rudy's bookshelf? The dice goblins goblinate the dice. Goblinate them with cheese. Gets everywhere. Never tell Lizard priest.
I have actually seen a teenager argue with a game store owner that he can buy card packs cheaper at Walmart and needs to match prices so he doesn't have to ride his bike across town.
If your gonna charge more then your competition you deserve to lose your customers they don’t owe you anything. Gamestores think they have a Monopoly. But the internet exists and I have no reason to purchase from you if you can’t compete. Why would I buy 240$ collector box from you when tcg has it at 200$? Makes no sense
that's your amazon guy right there ^
@@HateKillDestroy87
You say that like it is a bad thing.
@@mrcobrabubbles6889 Dude doesn't support their local game store
@@mrcobrabubbles6889 Call me crazy but, I believe each store has their own costs and expenses to attend to, WOW right?. Why should a small LGS compete with a huge Premium international level store if they can't match the price right?. Idiot, learn a thing or two about support a LGS and actually having a community to play with.
It’s that most people who collect cards feel like they’re a business owner. Whether or not they own a store they look at their cards as assets or inventory now so there’s almost a sense of competition between store owners and customers. It’s like the mechanic who takes their car to another mechanic and complains about the price because they know how much it really costs. But because they don’t own their own shop they have no idea how much it costs to cover overhead and take home a salary.
I watched the whole video just for you Mr. Rudy Alpha. Lots of really great business insight.
My LGS doesn’t sell online because of this stuff. Which I’m a fan of because more good singles for me locally.
No other market has second hand sales like collectibles. People don't line up at best buy to buy out the new tvs and mark them up or save them for years to sell at triple the price. That automatically puts a 'value' in customer's minds and loosing any of that value, even when you probably won't resell, hits differently than products you expect to depreciate. Not an excuse for bad behavior though. I try to buy MtG by 'I feel good getting it for this price' so if it fluctuates, I'm still happy.
You can price-match at box stores if the product goes on sale a week after your purchase. The logic is that you can price-match to the lower price in the same window as you can return the item, normally 30 days. The terms are generally listed on the sales receipt.
Many small LGS stores are getting the price hikes from the distributors for the hot products like One Piece and the MTG Masters products, so they have to sell at a higher price just to make any money to stay open. My local store is getting priced out on MTG, yet are selling other TCG's at lower then internet prices. If they are to expensive on a certain product, go elsewhere to buy it. The people who work at my game store have a boss who sets the prices, and sometimes they roll their eyes when he tells them what it is, but ultimately it is his choice.
Having worked holiday retail, yes, yes people do that. Granted, they’re laughed out the store and I’m sure it happens way more in the ccg world, but people are wild.
Somehow rudy being in North Florida makes so much sense 😂
Over time, some people's behavior is getting out of hand. I also noticed that good manners have been on the decline and are not being taught to the younger generation. Kids and adults are using social media as a way to destroy someones reputation. What you said is good advice. If you buy something from a store and if it is damaged or not like the description, be polite and talk with the manager to work things out. LGS have it rough especially dealing with WOTC. Our group supports 3 different LGSs in our area.
Never thought I'd hear Rudy argue against the market responding to bad service and correcting because of it
I think the problem is that the responses tend to far exceed what's necessary or fair, even if they're not intended that way. Social media has a way of artificially creating or inflating outrage. It'll continue until the general public realizes that what happens on these platforms rarely reflects real life.
it's amazing that rudy still has to explain these things to people who have no idea of what a business is
I like the way my LGS does it with pre-orders/ordering product: they take your name/quantity, but the price you pay is when you pick it up and it's whatever is the 'going rate' they find for that day. It really cuts down on a lot of the price variability BS we see with pre ordering product.
I mean... a lot of LGS do that, and if you ever find one that doesn't, you need to blacklist them because they are scumbags.
Even amazon does that.
The place I go locks your price at the time they order and pay their distribution source. They won't take your money until you pick it up either , I got the Warhammer decks for the original price for instance when these guys could've doubled or tripled the price and just told me they got shorted lol. Good dudes
only downfall of that is they can hose u on One Piece tcg
I kind of wish you were not selling the draft boxes at loss.
"Taking your wife's boyfriend"
Whoa there Rudy... You're crossing a line there.
Yeah I would never have a wife
Rudy, feel free to go after and / or steal my wife's boyfriend's girlfriend. Have at 'er.
nothing is sacred... all is up for grabs...
Welcome to the channel, this is one of the greatest rudy reoccurring hits, if you enjoyed it you might enjoy other classics such as "your stepsister" and "the floppy taco bell party pack"
Is nothing sacred anymore?
1984 book in the left bottom corner is so iconic :)
Few things, customers at retail stores totally have 30, 60, or sometimes 90 days where if a price lowers for any reason other than clearance the store will give them a refund for the difference if it's the same sku. I worked customer service with both kmart and Wal-Mart from 99-2010. I've refunded 1000s of people for items that went on sale.
Yes people aggressively attack mechanics with reviews if they believe a quote had the intent to rip them off. I've seen this behavior plenty. I'm jealous that you're unaware of this behavior because it means you're a man of your word when it comes to staying off social media lol
can you go over all the books behind you one day?? :) love your work
i dont even fuckin like magic but Rudy is the best channel on YT
Rudy is forgetting that most of the MTG players are menchilds :D
Hell I got a card from a seller off tcg they said near ment.
Got the card it was heavily played.
I asked the guy about it he said oh well hears 65 cents.
I was pissed but couldn't do anything about it and had to buy a new one elsewhere.
Having worked retail a few years back, I most definitely can say, someone WILL come back if they bought a tv for 300 and it's now on sale a week or two later for 150. Usually they just return the TV and come by later in the day or go to a different location to buy it again for the sale price. That said, I think it's a case of younger people not understanding, that most sales are final. Especially with sealed products, those are finite, no refund purchases. Singles are a bit of a grey area, as you could theoretically haggle or bargain a price with the store, but again it's a final sale assuming you get the card you picked.
I'm pretty sure all the packs I opened yesterday were resealed. MTG Arena customer service was less than helpful.
Good advice. I buy from the LCS because I like the staff and want them to stick around. Not because they have the cheapest price.
I've brought loose packs of Fallen Empires from you Rudy; They're still sealed, I might sell them back to you one day. I hope you didn't replace the Fallen Empires cards with G.I. Joe cards.
This made my day 😂
Knowing is half the battle.
The Joes might be worth more.......
If a business owner/employee is being rude, mean, etc... most would agree that yeah it is bad for business or a bad way to run a business or a bad business. Sure you can have bad customers but if you can't turn most of the bad customers into good ones or it's a constant problem/constant feedback history in the store than usually it's the owner that needs to be the one to do some critiquing in ways to handle things in the business or treat others and whatever.
Truth is there are many store owners that have no experience or people skills required for running a professional store.
I disagree here. If an LGS is canceling pre orders so they can resell at a higher price, I think they need to be held accountable. Also, most companies allow customers to come back and get price adjustments if something they buy goes on sale after they buy it, within a reasonable timeframe.
1:30 I’ve been to Saint Augustine , I’m not to far from you! 😀
I was sold a NM but it came light played or moderate played with a very obvious ding the size of a pen. I contacted the owner and I could return it or get a discount. I needed the card, I asked them for a markdown that they thought was fair. Ended up getting 10$ off my dockside extortionist because of it.
Just talk it out, or if you're really upset, full return.
I missed you Rudy. I’ll be in St Auggie first week of April. I’ll float you up a box of magic 30 alongside A-1a
idk what they did but lets remember how simple it can be so you don't cross 'the line' in somebodies mind when you run an LGS:
- cardboard and plastic (the games)
- Pizza
- beer (if you can)
- scantily clad chicks in the artwork. (no not the anime thing whatever that's called), but the oldschool magic approach (she's a priest: make her outfit sexy; she's a soldier; sexy armor; she's a angel, ? they should already be sexy, so give her some weapons)
Your prices don't need to be the bottom cheapest: create brand loyalty for the LGS and customers. MAybe a perks/rewards system for every $100/200 spent. Maybe occasional giveaways/raffles.
We all have opinions (like those buttcheeks) about various topics/events/politics/etc: but like buttcheeks most people want to keep their distance: they're dirty, smelly, and the other person already has some they gotta deal with.
I had a supposed MP Underground Sea show up damaged with a heavy indent on TCG. I politely messaged the vendor and he flat out said no. TCG is now stepping in.
I’d still never out them publicly.
This isn't limited to LGSs.
I run a pharmacy. I am on my own, noone in my employ. One night, after a 12 hr shift, I got a one star review. The reviewer said I saw them and closed up shop and I didn't even bother to see if it was an emergency or if they needed anything.
What happened was that it was closing time and I was counting that day's earnings, a process which is a lot safer if it takes place after closing up. Because robbers can A) track down pharmacies which are on longer shifts like I was through online lists and B) they will jump you at closing time, when the lights go down.
And to be 100% real, I've been at this for about 10 years. If it's an emergency, you knock on the door, nvm if it's closing time or not. Had they done that I would had accommodated them.
Now, every time someone will search my shop, they will see that one star review. I cannot take it down and I cannot stop people from taking it into account. Social media is a power that people believe is a right or a toy.
1%? way more than that man. Any website that does not specifically guarantee things for the buying customer are 80% scammers in my experiance
The difference between a big box store having the financial ability to give a refund on a product or a difference of sale price. Most LGS don't have that extra money to be able to cover a price check with all of their customers. (If multiple customers decide to price compare..)
Actually most retail stores like Best Buy will give you the difference within 30 days if the price drops. This is a sales strategy to overcome objections and a way to build customer loyalty. I don’t think this should apply to LGS though.
I usually pick up a loose pack or 2 when I go to a big box store like Walmart or meijer just to open something. I've gotten some good luck lately. Recently (within the last few months) its gotten me a force of Will and a vamp tutor from DMR and a sheoldred the Apocalypse from DMU. Sometimes that 5 bucks I spend in boredom pays off. 🤷♂️😂
Are those actually loose packs, or "blisters"? Blisters are the ones that have like a card board or plastic "casing" around the booster pack.
Cause I think Rudy is refering more to literal loose packs that came from booster box or rebundled in a "mystery" type product.
@@KreuzDrache youre right, they are blisters. I was just thinking loose packs was meaning not bundles or boxes. But you're correct.
@@l33_generic37 Oh I was a littlle confused is all.
I don't remember a non-lgs store selling loose boosters since ~2003-5, so that's why I ask.
@@KreuzDrache nah that makes sense! Like I said, to me loose packs just mean buying a single pack, but I guess Blisters are a little different.
He said Circuit City in 2023!
Car repair and other 'essential' need retailers are different than a hobby or collectible store, and the passion inherent therein. IMHO the passion and greed fuel the fire.
Agreed on a lot of fronts there. As a store owner, I’d rather know if I’ve made a gross misstep or unintentionally done a customer wrong so I can make it right. I try to be as fair as I can while still providing for the shop’s future. Pricing is a tough issue in some situations and sometimes hard decisions are made to maintain a product line. Communication is the utmost of importance in any case.
Hasbro and Wotc are destroying game stores.
There, I fixed your title.
This guy needs to get more attention, Rudy is magic beyond!!!
For the record, I used to work at Walgreens. After-season markdown was always tiered (50% on day 1 after, 70% in like a week, 90% right before we pitch it). There was always a small group of people who would buy it at 50% off (or even full price) then try and return it and re-buy it when it was cheaper. Wasn't a lot we could really do about it. Just saying, it does happen.
Never underestimate our stupidity! 😡
Amen Rudy, you're a priceless figure in the cardboard world
Amen to communication.
Don't know how many times I've had conversations with people saying if people keep acting this way there will be no more LGS's or at least no more new ones.
I completely agree with most of what your saying. The only thing I disagree with is "an item goes on sell a week later for 20-30% off, customers aren't outside of target boycotting" that's because most corporate businesses will refund the price difference within a time period of its within the return timeframe. I think customers are just made that these are collectables and essentially buy at your own risk/no refunds available. Not saying every store operates this way, but I feel like most don't. I could be wrong, but we're dealing with collectables that fluctuate in prices. I've worked retail pretty much my whole adult life. Trust me, they do come back asking for that refund when it goes on sale a week later.
I think it's mainly we're in an internet culture era and people are used to 2 click returns on amazon and if they don't get their way they just make a fuss online.
This seems to be a mentality in the collector world in general. It's probably made worse by having an established market price available which people treat as gospel.
My lgs will literally open a new box right in front of you so you can buy just 3 loose packs. So seems trust worthy.
That because for some reason a lot of the magic community seems to be the same people at the riots a couple years ago.
I spent every year of my life going to St. Augustine (46 now). I mostly stayed at crescent beach and now I’m going for 2 weeks to help my uncle rebuilt a St. George street home. Leaving Monday Rudy. Maybe I can meet ya for drinks and diner and fab and mtg and Weis and metazoo and all first editions encased in glass containers. I’m also listing my 90 thousand dollar commander deck on eBay. I’ll provide a link to the eBay item here tonight
People, for sure, used to freak out at customer service at retail stores if something they bought went on sale after purchase. That's def a thing people do.
I agree with the video, as someone who worked in retail for a long time. Full grown adults 100% do this. And go back complaining about the price.
I'll never understand how any company has the time, let alone the callousness to reseal product
We never search or reseal as much as it is suggested
Would like to say that in my years of slingin magic singles on TCG Player. I do definitely agree about the entitled customer being an issue. HOWEVER, it seems to be an American problem exclusively. When I started selling singles outside of the US, not only did my loss rate for those orders cut in half, but if I made a mistake with an order, customers were much more cordial, polite, and willing to accept that I made a mistake, and it wasn't an attempt at fraud. I ship things basically worldwide, including Australia, UK, Germany, etc. Shit gets lost going over the Atlantic and Pacific ocean at a lesser rate than it does in the continental US. I do not believe this is a USPS problem either.
If only people could show the same effort against the consumer practices we see form WOTC in a whole
With what is going on with Silicon Valley Bank will have major ripple effects
Emotional Damage！😲
Only local store that is on my personal "F this store" list is one that tried to scam me out of money by telling me certain cards were worth far less than they were currently selling for before I knew better as I was only just getting back into TCGs after not touching them since the mid '00s. For example, telling me a Wrenn and Seven from Midnight Hunt being worth less than $1 when the set just came out. And they only got on the list because of trying to blame me and saying how cards fluctuate in price when I only brought up that specific issue because I assumed their phone gave them the art card's price as that was the singular version of Wrenn and Seven from Midnight Hunt that was worth less than $1 at the time.
Yeah mine tried telling me a stomping ground expedition was worth no more than $40 and I literally looked it up and showed them and they told me that’s just how they do business. They also sell set boxes $160 pretax. So about $175 after tax. Wtf would I pay that for a set box? Just be fair and I’ll be fair
To add to the expenses fixing the toilet at no cost to the customer (we have have our toilet broken 3 times since we have opened and just recently someone cracked the blow there goes $400 lol or my profit of 20 booster boxes..
One dishonest practice that some stores do is when they sell single pack from boxes they have already been cracking for stock. But will know they have taken a majority of mythic or chase cards. So they stop opening packs from thar box and star the next box
I think Rudy is underappeciating customer entitlement in retail. If someone buys a TV for 300$ and next week it's on sale for 200$, a lot of them will go back looking to get that 100$ difference. I want to say a lot of those big box stores specifically have policies that either allow or outright encourage that behavior within x number of days.
I think the problem is very multifaceted and the local game stores are the butt of it, the outlet. I think people are frustrated with magic, for, alot of reasons. And when you start dealing with something touchy like, heavily fluctuating card value, it would be like buying stocks, they go up, then you go to sell but they already bombed out by the time you try to sell them and your stuck with them. Or buying one stock and being given another you didn't ask for. People get stuck with it, scalpers get unhappy, and Amazon and Walmart have cultivated a very toxic 'cut out the middle man' on the LGS front and the distribution front, and then when people are upset, they want a voice, big box stores and Wizards clearly don't care, distribution isn't something they can complaint to.... so they vent to the LGS, the normal people who just want to try and get by and give people a place to play their hobby. People want a voice when they are mad, the internet has further instilled that into us, and the wrong people become the outlet for that voice.
As an example its like Bethesda and Fallout 76, since 76 was on their own service... they controlled the reviews, what people said about it, how it was handled, and disgruntled customers went to steam and other sites, and review bombed the other games, even games Bethesda now owns but didn't make, like the original fallout 1 and 2. People are just upset and want to put a face to vent their anger, and sometimes they pick the wrong person to be the butt of that.
Customers feel EMPOWERED
the word you were looking for.
As someone who has worked a ton of retail, people absolutely do go into stores and complain about something going on sale after they bought it rofl
God I wish I could walk into Toys R US or Kaybee Toys and bring a piece of paper the the register for a NES game.
sorry rudy..... reminding you to take my money and make an alpha investment playmat Love you rudy keep the content up
FOLKS!!! ❤
I remember my LGS being accused of driving around town and buying up all the Pokémon cards from Walmart lol. It was pretty hilarious.
Florida Cat Man: “That’s just not how it works outside of LGS’s”
Yelp: “Hold our beer”
Kb toys is a deep cut
I got a negative feedback today on a box I sold on eBay because the wrapping plastic was damaged. It was in the picture and highlighted in the description, which started with “the item is sold at 10% below the minimum price online because the wrapping is damaged”. Still the idiot gave me a negative feedback without even trying to contact me. It’s just such a toxic environment.
How would you suggest selling unopened packs, from boxes opened in a store that closed in 2004, sell them?
I got a nice chuckle at 7:28 where Rudy lists 5 businesses, where 3/5 are out of business. Dont change Rudy, dont change.
Edit- 4/6 as he mentions Radioshack.
I have a side hustle that refurbishes musical instruments. Got a call one day from a past customer. Didn't complain about the instrument he bought, but he asked for a refund almost a year later so he could buy a new instrument. I politely said no, but was extremely confused...
My wife made me join your patreon when you announced one piece...
is he really? that is what i have been wanting. 😄
Rudy.
The carving of a bull orally violating a bear (??) on the top of your shelf, is very dusty.
Is that a representation of hasbro stock?
Makes you think.
Thanks.
people act like that because they are addicted. The real problem is WOTC and if you are angry you should quit buying WOTC stuff but you cant when you are addicted so you blame an lgs for all your problems.
I've seen first hand customers actually be far worse of a problem at LGS than the people behind the counter. Some folks I had seen get caught pocketing rares from the stores binders while browsing, complaining about quality/online pricing, trade in value, all of it. This actually lead to a store I knew of going under. There was one instance I remember that didn't involve a game store, but a walmart where my brother purchased a -fatpack- -taco bell cravings box- bundle box. Someone had sliced open the cellophane at the bottom of the pack and slid it off gently so they could slide it back on, and sliced the bottoms of each pack open, harvested any cards of value, and neatly stuffed the rare-less packs back into the box, and "resealed" it. It was returned to the walmart and we assume they got away with a refund. What was my brother to do? tell the walmart staff that someone exploited and returned a faulty product? There are slimy people out there that will go to ridiculous lengths to make a buck in the cardboard world.
I recently drew an unfinity shockland from a lose pack I bought at an LGS : )
SM is not just short for social media
This is happening big time wth the new one piece set. Distro (yes singular) charged over 200$ per box to LGS basing cost on market price of an unreleased product, and on its release this friday players were PISSED for what we had to charge for the boxes to just break even. It sucks.
Also most major retailers have price guarantees that will refund you the difference if your item goes on sale shortly after.
I bought boxes from Rudy and my box had a dent in it. It also had a 300$ waifu card in it. So I assume he “did” things to the box then gave it to me. I
Nerd rage knows no ethics or bounds.
The ad trying to tell me guns are actually shields really ruined this video for me.
I have suspected a few LARGE eBay card sellers of resealing, but never had absolute proof. I have had some very odd packs from etbs and boosters, but could be a manufacture issue. Some packs missing code cards (Pokemon cards), really terrible pulls, missing cards from packs, extra cards in packs, 2 code cards in one pack, and on and on. I'm probably going to stick with Walmart, Target and local LCS, and I hate shopping at Walmart!