I actually called both Deere and my local dealer about 3 weeks ago. Deere told me they expected to have the new parts starting to ship to my dealer by the end of the month. I asked what I was supposed to do with not being able to use my tractor. I got crickets. As you mentioned it’s nothing more than a CYA by them. I said now I have a tractor that I’m still making payments on and can’t use it. What they did say is to contact their credit department and ask for deferred payments until this issue is resolved. I asked if I could send them a bill for hiring someone to maintain my land. Guess you know that answer. As far as my local dealer goes, I sensed they were as frustrated as I am. They told me they didn’t have an estimated timeline as to when the replacement parts are shipped. They did say they were going to start with the older models first and work forward doing the repairs. The other issue is from what I understand that the customer will need to either pay to have their tractor sent back to the dealer or haul it to the dealer themselves Sounds like a Class Action Lawsuit to me. It’s making me rethink why I spent several thousand dollars more on the Deere. Not very happy with them right now.
First off, it is good that you are getting this safety recall information out there for more consumers to see and hear about as more is always better. However, as far as your complaint regarding the timing of the “fix” or the ‘poor quality’ of John Deere’s parts in the first place, I have to say, no one builds a product that is infallible. At best, it is made to last slightly beyond the warranty period so that the service technicians have a job to do and can earn the majority of the profit for the dealership through parts and service on your machine. When a safety recall is issued on a known issue it is years after the first failures of a particular part have been recorded and analyzed by the technicians and engineers of the company, and the recall is issued only after a significant percentage of machines have suffered the same failure so that a company like John Deere is compelled to issue a ‘voluntary’ recall and create a so called “fix” to an already well documented issue. Lastly, ordering parts from suppliers outside of normal parts channels and suppliers so you don’t effect current production lines is dreadful and takes time, that is just the parts industry in general so no one should be surprised that this ‘fix’ is being implemented through a phased distribution and requires the dealership technicians to be trained on how to properly repair the machine using the ordered parts. Your dealership/service shop should already have mailed out or reached out to every machine owner who purchased a tractor to notify them of the issue and schedule their repair. If not, blame your dealership for not doing their job, not the manufacturer that sells hundreds of thousands of machines world wide through various distribution channels and doesn’t have direct access to your information unless you happen to have mailed in your warranty card.
Thank you for your information Woodridge. I have contacted the seller, United Ag, twice. They have no information on when the repair parts will be provided by John Deere. I called John Deere and they also have no information on when the repair parts will be available to the dealers. I didn't buy a tractor to end up as a sequel in a Laurel and Hardy movie. I am going to file a complaint with U.S. Consumer Product Safety Commission and hope all affected will as well. If that goes unanswered maybe a class action lawsuit would be in order.
I decided not to wait on JD parts to be made, and I bought a bell crank for my 2025R off Ebay ($53). This one was fabricated with steel and welded(much stronger). It took me less than 45 minutes to install, and would probably take someone who has done it before about 25 minutes. I suggest you put the tractor on level ground and block the wheels for safety. Use a 13mm wrench (a 1/2 inch will also work, but remember the two bolts are metric, M8 - 1.25) and it is helpful to have a long screwdriver for leveraging off the rod that goes back to the rear axle/brake. When finished, I replaced the cotter pin with a new one. Remember that the rod (which goes to the back of the tractor) is on springs and can be pulled forward by hand, to help you line up the brake rod hole in the crank. Both original bolts through the bell crank do NOT have nuts. You will see that the original bolts (when backing them out) will literally eventually hit part of the frame, but if you tip the head of the bolt back and wriggle, you have just enough room to get the bolts completely out. I used a ratcheting 1/2" box wrench, but then had to switch to a crescent wrench, otherwise the ratcheting wrench will get stuck [because the bolts are flanged] when the bolt is nearly out. Note that only the axle (?) itself is threaded. I discovered that the original bell crank is cast [aluminum ???] and cheaply made. The cast crank is only threaded about 25%. There is no need to jack the tractor up because there is plenty of room [unless you have a big stomach] to crawl on your back under the right side of the tractor. The bell crank is on the RIGHT side of the tractor, directly beneath where the heal of your shoe is, when your right foot is on the (foreward/reverse) pedals. It's a simple fix because the part is 100% metal and there is no electronics or plastics, etc., involved. Local people are fabricating them from steel in their shops [welding]. JD plans on sending techs to your home and doing the needed replacements there, so you don't have to go to a dealership. But the fix is pretty easy, if you want to do it yourself. Again, I got the part for about $53 from someone probably fabricating them in their garage or metal working job. Honestly, a 12 year old boy could probably figure out how to do the removal/installation, but remember, the rod that goes between the crank and the rear brakes is with springs so it can be easily moved back and forth to line it up with the crank hole (top) again. [Don't have the parking brake on when doing the replacement.] When you get the original one (cast) off and hold it, you will see how cheaply it was made and understand why it has failed for so many owners.
I watched your first video on this issue, so naturally I had to watch this one. Also, I recently watched TTWT’s video a couple days ago and he credited you for first breaking the news. I have a 2022 2025R I waited 5 months to get… Another issue to be aware of on this machine; While using the backhoe with the stabilizers down, if something were to come into contact with the step on the left side of the machine, it could lift up the step arm and snap the hydraulic fitting off the cylinder. Ask me how I know…Love your videos and content. Keep’’em coming! ~Glenn W
I have a 2021 and about a year ago my brakes went out. It was this part that broke, I ordered the part and replaced it myself. I have not received recall letter as of yet but I assume my will. John Deere has no record of this, so we'll they still replace this part again? I agree with your comments about corporations. They expect us to keep making payments and not use the equipment. What if we did not make payments until tge part was fixed? You know what would happen, then they would charges us late fees and repossessed the equipment. Thanks for the video and information
I think it should be a class action lawsuit against John deer. They should have to pay us whatever it would cost to rent a tractor for however, more many months. These things are down.
I was a temp working in Augusta ga at the end of the line JD inspections on these models of John Deeres .During my inspections , I failed and flagged over 150 of these models because of a front transalex wining when you would turn to the right ,in a tight turn,after john deere followed my inspection issues, they also determined it also ,but they said to let the warranty handle the out of shim toleranced front transaxle gear issues ,as the tranaxkes were made in India and in the meantime during it , I taken aside and fired ,,(with unemployment) also granted to me and given so to shut me up. I was taught to bring issues up if i fine some concerning,just doing my job. ,ya ,i was fired for doing my job like i was supposed to be doing. Their concern was just to get them tractors out the door ,no matter what the issues were, and the issues would have to being put on the new tractor purchaser,,and his warrenty. this is a true story,,I couldnt believe the way I was treated there.,for just calling out the tractor issues I found to be un satisfactory for the brand
@jon9798 that's right ,the front axles come from India,and they were shimmed to tight .when I brought this problem to notice,after shutting the line down because of it ,I was matched out the door (with) unemployment ,just to get me out of there and keep the line moving forward ,I was told that the new tractor warranty on them would fix the issue,,what a deal for the new owners to deal with when they spent thousands as the factory manager knew as these were not assembled correctly to begin with
I ordered my 1025R with back hoe and bucket Oct 2012 during Covid. It was delivered end of Jan 2022. Paid in FULL $28K+. I've had zero notification of this recall? After 17 hrs the bucket control handle spun around and round - an easy fix using a locknut with more threads (I have video) ,This should never have been threaded an engineering poor design! The tractor is coming up on 100 hrs and the left grab handle bolt has fallen out, and two months ago the hi/low/neutral shift lever has become quite loose. Disappointed with John Deere for failing to send me a recall notice, and disappointed with quality control.
Us owners in Hawaii are screwed. We won't be getting parts until Feb. Fixes won't happen till LATE Feb. I cannot stop using my tractor or I cannot keep my farm running. But John Deere doesn't care.
Didn't your first video on this indicate that even the models post 2022 are still the same part? So, would my 2024 have this same recall in 2 years? Or am I off base?
You're not off base. Yes it's the same part, as seen by this letter saying the upgraded replacement isn't coming out until next month. I think I remember seeing something about SOMETHING being upgraded on the '24 model so that this recall doesn't affect them, but idk what it was. At a minimum, I'd call the dealer and find out. And you could always wait until the upgraded part is available, and just replace it yourself. It'll probably be $80 or so and it will insure you don't have the issue of break failure.
After calling and calling my local dealer to only not get my call answered, went in today. Was informed, they've got 50K customers in the same boat as I am and that they're waiting for the parts to come in. Since JD is moving to Mexico, I say American's need to stop buying Deere products, especially since they keep cutting jobs only for their CEO to continue to make multiple millions per year. It's all about greed, Deere and Co., they don't care unless it hurts their sales. I'll never buy another Deere again.
"Occurs over time." Translation, hours of use. There is no reason to believe that days of non use count as time. Which begs the question, why isn't the release date for repairs based on hours of use? I also wonder if I take my newer tractor in because I can do without it for a little while while I wait for them to repair it will they get it done before the release date or would that risk them being paid for the repair? When does this generally start to be a concert in hours of operation? Has anyone experienced this failure under 2000 hours, for example? Like you, I rarely use the brakes for stopping. Parking brake to keep the motor running with the PTO operating, yes. (Wood chipper) Will I keep using it? Will most people? Will I be more careful about hills? 🤔
Some people are saying that theyve had them picked up with previous recalls. Since no one has had this repair done yet, it's impossible to say at this point.
its worse with aircraft, If an incident happens outside he country happens , the maker doesnt have to even open the letter of the incident/accident/problem. Our friend fixes them and a gas tank pump was catching fore on a Boeing jet and the company never even opened the email from the country that the incidents happenedin.
@@JohnWCH Boeing 737 fuel tank pumps caught fire up in Canada, The email of it was sent to Boeing and it was never opened. and it came out they dont answer out of country reports.
They have the parts they just don't want to fix them till after the farmers are done harvesting there crops. Remember the farmers are first. John deer are very busy right now getting farmers into the fields so they do not have time for u pee brains. I am one of them.
I actually called both Deere and my local dealer about 3 weeks ago. Deere told me they expected to have the new parts starting to ship to my dealer by the end of the month. I asked what I was supposed to do with not being able to use my tractor. I got crickets. As you mentioned it’s nothing more than a CYA by them. I said now I have a tractor that I’m still making payments on and can’t use it. What they did say is to contact their credit department and ask for deferred payments until this issue is resolved. I asked if I could send them a bill for hiring someone to maintain my land. Guess you know that answer.
As far as my local dealer goes, I sensed they were as frustrated as I am. They told me they didn’t have an estimated timeline as to when the replacement parts are shipped. They did say they were going to start with the older models first and work forward doing the repairs.
The other issue is from what I understand that the customer will need to either pay to have their tractor sent back to the dealer or haul it to the dealer themselves
Sounds like a Class Action Lawsuit to me. It’s making me rethink why I spent several thousand dollars more on the Deere.
Not very happy with them right now.
First off, it is good that you are getting this safety recall information out there for more consumers to see and hear about as more is always better. However, as far as your complaint regarding the timing of the “fix” or the ‘poor quality’ of John Deere’s parts in the first place, I have to say, no one builds a product that is infallible. At best, it is made to last slightly beyond the warranty period so that the service technicians have a job to do and can earn the majority of the profit for the dealership through parts and service on your machine. When a safety recall is issued on a known issue it is years after the first failures of a particular part have been recorded and analyzed by the technicians and engineers of the company, and the recall is issued only after a significant percentage of machines have suffered the same failure so that a company like John Deere is compelled to issue a ‘voluntary’ recall and create a so called “fix” to an already well documented issue. Lastly, ordering parts from suppliers outside of normal parts channels and suppliers so you don’t effect current production lines is dreadful and takes time, that is just the parts industry in general so no one should be surprised that this ‘fix’ is being implemented through a phased distribution and requires the dealership technicians to be trained on how to properly repair the machine using the ordered parts. Your dealership/service shop should already have mailed out or reached out to every machine owner who purchased a tractor to notify them of the issue and schedule their repair. If not, blame your dealership for not doing their job, not the manufacturer that sells hundreds of thousands of machines world wide through various distribution channels and doesn’t have direct access to your information unless you happen to have mailed in your warranty card.
Thank you for your information Woodridge. I have contacted the seller, United Ag, twice. They have no information on when the repair parts will be provided by John Deere. I called John Deere and they also have no information on when the repair parts will be available to the dealers. I didn't buy a tractor to end up as a sequel in a Laurel and Hardy movie. I am going to file a complaint with U.S. Consumer Product Safety Commission and hope all affected will as well. If that goes unanswered maybe a class action lawsuit would be in order.
I decided not to wait on JD parts to be made, and I bought a bell crank for my 2025R off Ebay ($53). This one was fabricated with steel and welded(much stronger). It took me less than 45 minutes to install, and would probably take someone who has done it before about 25 minutes. I suggest you put the tractor on level ground and block the wheels for safety. Use a 13mm wrench (a 1/2 inch will also work, but remember the two bolts are metric, M8 - 1.25) and it is helpful to have a long screwdriver for leveraging off the rod that goes back to the rear axle/brake. When finished, I replaced the cotter pin with a new one. Remember that the rod (which goes to the back of the tractor) is on springs and can be pulled forward by hand, to help you line up the brake rod hole in the crank. Both original bolts through the bell crank do NOT have nuts. You will see that the original bolts (when backing them out) will literally eventually hit part of the frame, but if you tip the head of the bolt back and wriggle, you have just enough room to get the bolts completely out. I used a ratcheting 1/2" box wrench, but then had to switch to a crescent wrench, otherwise the ratcheting wrench will get stuck [because the bolts are flanged] when the bolt is nearly out. Note that only the axle (?) itself is threaded. I discovered that the original bell crank is cast [aluminum ???] and cheaply made. The cast crank is only threaded about 25%. There is no need to jack the tractor up because there is plenty of room [unless you have a big stomach] to crawl on your back under the right side of the tractor. The bell crank is on the RIGHT side of the tractor, directly beneath where the heal of your shoe is, when your right foot is on the (foreward/reverse) pedals. It's a simple fix because the part is 100% metal and there is no electronics or plastics, etc., involved. Local people are fabricating them from steel in their shops [welding]. JD plans on sending techs to your home and doing the needed replacements there, so you don't have to go to a dealership. But the fix is pretty easy, if you want to do it yourself. Again, I got the part for about $53 from someone probably fabricating them in their garage or metal working job. Honestly, a 12 year old boy could probably figure out how to do the removal/installation, but remember, the rod that goes between the crank and the rear brakes is with springs so it can be easily moved back and forth to line it up with the crank hole (top) again. [Don't have the parking brake on when doing the replacement.] When you get the original one (cast) off and hold it, you will see how cheaply it was made and understand why it has failed for so many owners.
I watched your first video on this issue, so naturally I had to watch this one. Also, I recently watched TTWT’s video a couple days ago and he credited you for first breaking the news. I have a 2022 2025R I waited 5 months to get… Another issue to be aware of on this machine; While using the backhoe with the stabilizers down, if something were to come into contact with the step on the left side of the machine, it could lift up the step arm and snap the hydraulic fitting off the cylinder. Ask me how I know…Love your videos and content. Keep’’em coming!
~Glenn W
Thanks for watching Glenn. I really appreciate it!
I have a 2021 and about a year ago my brakes went out. It was this part that broke, I ordered the part and replaced it myself. I have not received recall letter as of yet but I assume my will. John Deere has no record of this, so we'll they still replace this part again?
I agree with your comments about corporations. They expect us to keep making payments and not use the equipment. What if we did not make payments until tge part was fixed? You know what would happen, then they would charges us late fees and repossessed the equipment. Thanks for the video and information
I think it should be a class action lawsuit against John deer. They should have to pay us whatever it would cost to rent a tractor for however, more many months. These things are down.
Stop using my tractor until December? How about I stop making my payments until December also. Shame. Maybe should have bought the Kubota…
My thoughts exactly
I was a temp working in Augusta ga at the end of the line JD inspections on these models of John Deeres .During my inspections , I failed and flagged over 150 of these models because of a front transalex wining when you would turn to the right ,in a tight turn,after john deere followed my inspection issues, they also determined it also ,but they said to let the warranty handle the out of shim toleranced front transaxle gear issues ,as the tranaxkes were made in India and in the meantime during it , I taken aside and fired ,,(with unemployment) also granted to me and given so to shut me up. I was taught to bring issues up if i fine some concerning,just doing my job. ,ya ,i was fired for doing my job like i was supposed to be doing. Their concern was just to get them tractors out the door ,no matter what the issues were, and the issues would have to being put on the new tractor purchaser,,and his warrenty. this is a true story,,I couldnt believe the way I was treated there.,for just calling out the tractor issues I found to be un satisfactory for the brand
Is this, in ANY way, verifiable? Do you have any paperwork? You can email me; I'd love to talk about it.
man my 1023E makes that exact noise when I do sharp turns. Thanks for the heads up, I'm also out of the warranty period....
@jon9798 that's right ,the front axles come from India,and they were shimmed to tight .when I brought this problem to notice,after shutting the line down because of it ,I was matched out the door (with) unemployment ,just to get me out of there and keep the line moving forward ,I was told that the new tractor warranty on them would fix the issue,,what a deal for the new owners to deal with when they spent thousands as the factory manager knew as these were not assembled correctly to begin with
I ordered my 1025R with back hoe and bucket Oct 2012 during Covid. It was delivered end of Jan 2022. Paid in FULL $28K+. I've had zero notification of this recall? After 17 hrs the bucket control handle spun around and round - an easy fix using a locknut with more threads (I have video) ,This should never have been threaded an engineering poor design! The tractor is coming up on 100 hrs and the left grab handle bolt has fallen out, and two months ago the hi/low/neutral shift lever has become quite loose. Disappointed with John Deere for failing to send me a recall notice, and disappointed with quality control.
Us owners in Hawaii are screwed. We won't be getting parts until Feb. Fixes won't happen till LATE Feb. I cannot stop using my tractor or I cannot keep my farm running. But John Deere doesn't care.
Some guy already came up with a metal updated unit and selling it on eBay for like $60. Maybe JD can buy the parts from him.
I bet there's 100,000 affected machines. He better get to welding!
Yammieboy ?
At least they will fix it if it was a car company they would tell you to pound sand especially Ford.
Juan Deere. Get the parts from the low bidder what could go wrong?
Yup. Cheap pot metal in a critical mechanical safety part. Unreal.
Didn't your first video on this indicate that even the models post 2022 are still the same part? So, would my 2024 have this same recall in 2 years? Or am I off base?
You're not off base. Yes it's the same part, as seen by this letter saying the upgraded replacement isn't coming out until next month. I think I remember seeing something about SOMETHING being upgraded on the '24 model so that this recall doesn't affect them, but idk what it was. At a minimum, I'd call the dealer and find out. And you could always wait until the upgraded part is available, and just replace it yourself. It'll probably be $80 or so and it will insure you don't have the issue of break failure.
im sure they have their DEI unit working on the problem
After calling and calling my local dealer to only not get my call answered, went in today. Was informed, they've got 50K customers in the same boat as I am and that they're waiting for the parts to come in. Since JD is moving to Mexico, I say American's need to stop buying Deere products, especially since they keep cutting jobs only for their CEO to continue to make multiple millions per year. It's all about greed, Deere and Co., they don't care unless it hurts their sales. I'll never buy another Deere again.
"Occurs over time."
Translation, hours of use. There is no reason to believe that days of non use count as time. Which begs the question, why isn't the release date for repairs based on hours of use?
I also wonder if I take my newer tractor in because I can do without it for a little while while I wait for them to repair it will they get it done before the release date or would that risk them being paid for the repair?
When does this generally start to be a concert in hours of operation?
Has anyone experienced this failure under 2000 hours, for example?
Like you, I rarely use the brakes for stopping. Parking brake to keep the motor running with the PTO operating, yes. (Wood chipper)
Will I keep using it? Will most people? Will I be more careful about hills? 🤔
Other commenters have said thing along the lines of it breaking "5 times in 5 years" so idk. And I really only use it to park as well.
I better not have to pay for transportation. They can come pick it up and fix it
Some people are saying that theyve had them picked up with previous recalls. Since no one has had this repair done yet, it's impossible to say at this point.
John Deere FTG!
BLAST FROM THE PAST!
its worse with aircraft, If an incident happens outside he country happens , the maker doesnt have to even open the letter of the incident/accident/problem. Our friend fixes them and a gas tank pump was catching fore on a Boeing jet and the company never even opened the email from the country that the incidents happenedin.
*citation needed
@@JohnWCH Boeing 737 fuel tank pumps caught fire up in Canada, The email of it was sent to Boeing and it was never opened. and it came out they dont answer out of country reports.
They have the parts they just don't want to fix them till after the farmers are done harvesting there crops. Remember the farmers are first. John deer are very busy right now getting farmers into the fields so they do not have time for u pee brains. I am one of them.
You're probably right....
Way too slow to respond.
Mark my words, their fix will be no better than the ones being sold on eBay.
I got a 5 letter answer to whom.
T R U M P.