It is incredible and very annoying that CREALITY do a tutorial like this to be able to solve a problem and knowing that if their costumers are here looking for a "COMPLETE" answer because surely they are very annoyed and desperate, they will upload this kind of tutorials that do not solve anything because the famous "driver" is not found nowhere on the "creality" page, is it so easy to put the link directly! but it is very annoying and unprofessional for this company to put this kind of rubbish tutorials.
We are sorry that our printer have caused you a bad experience. About the problems you encounter, please contact our official after-sales service staff, they will help you solve the problem as soon as possible. Thank you for your support.（Official service email：cs@creality.com）
Followed the instruction in this video to update the firmware on my CR10 V3 and now it doesn't power up. When connected by USB the screen gets power but is just blank and not detected by the slicer to attempt another install. Seems to be no UK based support for Creality and the seller is giving me the run around, I just want my printer to work again.
This did not help. I cannot connect using windows. It's a resources problem. And there is no "other devices" option. Moreover, the FTDI package I downloaded from Creality doesn't have any of the files listed.
Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)
So !... is there any firmware flashing possible or NOT ??? What a drag !!! Over1 year later, there still isn't any download for ''flashing the firmware'' available for my CR10 v3 !!! What a mess !!!
Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)
I have Windows 10 and going to the Device Manager, I can't find my Other Devices or USB Serial Port. I remember those options a few versions ago. I've been chasing down problems with my printer for 3 months now. They sent a replacement motherboard that had BLTouch drivers installed by default. It didn't fix the initial issue but was one of the parts they sent hoping just swapping random parts would fix it. They knew I didn't have a BLTouch. So I've been trying to update my firmware to a non-BLTouch version but I can't set my USB port to an actual COM port. So I can't push the updated firmware.
Hi, regarding your question, please contact our official after-sales service and they will help you solve your problem as soon as possible. (Official service email: cs@creality.com)
I am unable to find the print window settings to change it to 'pronterface UI' in fact I don't even have 'preferences' located under file. I am using Creality slicer 4.8.2 (one with the blue desktop icon). I have also tried using 'Creality Print' slicer software and am unable to find the settings. Can anyone assist please? Can't flash any firmware if I can't locate these settings.
@@henrythompson7595 We are sorry, if you cannot find the driver on our website, please contact our official after-sales service and they will help you to solve the problem as soon as possible.（Official service email：cs@creality.com）
Hello, as our official website has been updated, so the way to download the firmware has changed a bit, the new way to download the firmware you can refer to this video: th-cam.com/video/NmoRRFW4zTc/w-d-xo.html Thank you for your support.
Hi, regarding your question, please contact our official after-sales service and they will help you solve your problem as soon as possible. (Official service email: cs@creality.com)
I feel dumber just watching this. The only thing missing is some risky DOS commands like format c:. If you had real programmers working there you would do it like most companies. Copy the update firmware to a SD, install it in the controller, select update from the menu, done. Why would you need some unknown USB driver installed? Maybe bitcoin mining on their machines, who knows.... Unbelievably then two people have asked "where is the USB driver that magically appeared in the video come from" and you didn't answer either one. Tone deaf or cant read English?
We are very sorry for the bad feeling. The driver is for some computers that may lack this driver and cannot get the printer to connect to the computer, so the driver needs to be installed. If the machine is recognised by the USB cable when it is connected to the computer, you can skip the step of installing the driver. Regarding the driver, if you have not yet found it on the official website, please contact our official after-sales service and they will help you solve the problem as soon as possible. Thank you very much for your understanding.（Official service email：cs@creality.com）
the website doesn't contain the download for "normal" cr10 V1/V2/V3 printers anymore
yeah, same issue, its been update with new model printers only and no V3 model :(
found this drive.google.com/drive/u/1/folders/1QZKoduDwKRK2ZSsOY0xUXG2Pwqr5AWlP
It is incredible and very annoying that CREALITY do a tutorial like this to be able to solve a problem and knowing that if their costumers are here looking for a "COMPLETE" answer because surely they are very annoyed and desperate, they will upload this kind of tutorials that do not solve anything because the famous "driver" is not found nowhere on the "creality" page, is it so easy to put the link directly! but it is very annoying and unprofessional for this company to put this kind of rubbish tutorials.
We are sorry that our printer have caused you a bad experience.
About the problems you encounter, please contact our official after-sales service staff, they will help you solve the problem as soon as possible. Thank you for your support.（Official service email：cs@creality.com）
there´s no cr10 v3 driver in the page. it even seems that "the printer never existed" almost
Followed the instruction in this video to update the firmware on my CR10 V3 and now it doesn't power up. When connected by USB the screen gets power but is just blank and not detected by the slicer to attempt another install.
Seems to be no UK based support for Creality and the seller is giving me the run around, I just want my printer to work again.
This did not help. I cannot connect using windows. It's a resources problem. And there is no "other devices" option. Moreover, the FTDI package I downloaded from Creality doesn't have any of the files listed.
Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)
So !... is there any firmware flashing possible or NOT ??? What a drag !!! Over1 year later, there still isn't any download for ''flashing the firmware'' available for my CR10 v3 !!! What a mess !!!
Why don't you take that fake video out of this site ???
Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)
I have Windows 10 and going to the Device Manager, I can't find my Other Devices or USB Serial Port. I remember those options a few versions ago. I've been chasing down problems with my printer for 3 months now. They sent a replacement motherboard that had BLTouch drivers installed by default. It didn't fix the initial issue but was one of the parts they sent hoping just swapping random parts would fix it. They knew I didn't have a BLTouch. So I've been trying to update my firmware to a non-BLTouch version but I can't set my USB port to an actual COM port. So I can't push the updated firmware.
Hi, regarding your question, please contact our official after-sales service and they will help you solve your problem as soon as possible. (Official service email: cs@creality.com)
I am unable to find the print window settings to change it to 'pronterface UI' in fact I don't even have 'preferences' located under file. I am using Creality slicer 4.8.2 (one with the blue desktop icon). I have also tried using 'Creality Print' slicer software and am unable to find the settings. Can anyone assist please? Can't flash any firmware if I can't locate these settings.
I didn't get the driver bit, just the .hex file and that is useless
Hello, you can download the corresponding firmware and flash it through the following URL.（Official website：www.creality.com/download）
THERE IS NO DRIVER ANYWHERE FOR DOWNLOADING AND INSTALLING THE FIRMWARE FOR A CR10-V#!@@crealityafter-sale5706
@@henrythompson7595 We are sorry, if you cannot find the driver on our website, please contact our official after-sales service and they will help you to solve the problem as soon as possible.（Official service email：cs@creality.com）
@@crealityafter-sale5706 are you really that fucking stupid ?
@@crealityafter-sale5706 are youserious THE DRIVE IS NOT AT THE LINK YOU PROVIDED
The website has been updated and is nothing like this. Also there is no option to download the CR-10 V3 firmware on the current site
Hello, as our official website has been updated, so the way to download the firmware has changed a bit, the new way to download the firmware you can refer to this video: th-cam.com/video/NmoRRFW4zTc/w-d-xo.html
Thank you for your support.
@@crealityafter-sale5706 This Video doesn´t exist anymore
Hello, my printer works fine, but when it is paused when it returns to printing, the part is empty and comes off, what can it be?
Hi, regarding your question, please contact our official after-sales service and they will help you solve your problem as soon as possible. (Official service email: cs@creality.com)
I feel dumber just watching this. The only thing missing is some risky DOS commands like format c:. If you had real programmers working there you would do it like most companies. Copy the update firmware to a SD, install it in the controller, select update from the menu, done. Why would you need some unknown USB driver installed? Maybe bitcoin mining on their machines, who knows....
Unbelievably then two people have asked "where is the USB driver that magically appeared in the video come from" and you didn't answer either one. Tone deaf or cant read English?
We are very sorry for the bad feeling. The driver is for some computers that may lack this driver and cannot get the printer to connect to the computer, so the driver needs to be installed. If the machine is recognised by the USB cable when it is connected to the computer, you can skip the step of installing the driver.
Regarding the driver, if you have not yet found it on the official website, please contact our official after-sales service and they will help you solve the problem as soon as possible.
Thank you very much for your understanding.（Official service email：cs@creality.com）