James Lloyd: Motivational Humorist, Customer Service and Corporate Training Expert, Keynote Speaker

For over twenty-five years, James Lloyd has captivated and inspired audiences on five different continents. He spent eight years as a corporate trainer and motivational speaker for the largest health care benefits company in America.
James Lloyd magically engages listeners with his genuine down-home approach: a unique blend of humor, insightful knowledge, contagious enthusiasm, and personal sharing. He plucks his poignant stories from a background rich in training, leadership development, sales, customer service and, as he puts it, "Just good ol' living." While memorably weaving this all together, James Lloyd displays a remarkable gift to touch people's hearts.
James Lloyd is the author of 3 books including I'm On Fire, Watch Me Burn and Torch Tips For A Luminous Life.
James Lloyd strongly believes in, and lives, his motto: Laughing... Learning... Living. He imparts vision and encourages audiences to visualize new horizons and develop their fullest potential. James Lloyd ignites a spark and people "catch" his passion to awaken that fire within and burn brightly -- keeping positive and striving for excellence.
www.bigspeak.com/james-loyd.html
For information about BigSpeak,
www.bigspeak.com/

[@silvereagle2061]

I was truly waiting for him to tell a story about "living in a van, down by the river"

[@silvereagle2061]

Just saw this during training at Charter.

[@savannahlloyd2646]

THATS MY UNCLE!!!!!!! HE IS SOOOO GREAT

[@athenamarie000]

that's my uncle too!

[@savannahlloyd2646]

oh yea whats his brothers and sisters name?

[@athenamarie000]

Susie and David I think. I'm related on tanyas side. She's my dads sister. If you know her maiden name you'll recognize mine. Anyway, hi.

[@athenamarie000]

Oh I just realized my last name isn't in my user name. Starts w a W

[@savannahlloyd2646]

suzie but nice. david is my dad

[@PendezatrainingBlogspot]

"When your service is phenomenal price is less of an issue." Very profound. Thank you for sharing.

[@SandlerOrlando]

I worked retail for my first 20 years in biz and its the little things you do for people like opening the door early (or late) and helping them that make all the difference in the world.

[@mariagrimes1703]

Awesome

[@howardkoor2796]

Funny and insightful. The best kind of speaker...

[@marlenegravenberch796]

Love this so much I use it when providing training on customer centricity.

[@lisadunklin9952]

Still watching in 2023 ..

[@Vimacone]

My work unit went to a customer service training a while back and we were shown this gem. I’ve made effort to apply these lessons ever since

[@myretailcoach718]

Excellent! and so incredubly true....all retailers need to watch this!

[@smokinlopes3116]

Just saw him at our convention today. Was awesome and learned bunch in few minutes. Thank you

[@robotpanda77]

What a great speaker!

[@Epypen3k]

Awesome speaker and great story!!

[@gregkistler5583]

He's right. I'll take that kind of customer servive over a good price any time.

[@h3roz]

I loved this thanks for sharing. :)

[@retailinnovations]

I would never walk away and have many times let people in early, if I see them out there waiting. We want to help them with whatever they need, same thing for staying late when someone calls and is on the way and it is almost 8! Susan from Alpharetta

[@afeishataylor9658]

Great story.

[@gainknowledgeandinsight]

Awesome story!

[@GORGSNGAR]

Nice job James and thanks for sharing! ;-)

[@deannej21]

Though I understand his point , that guy is not the owner of gap Inc. When your store is in a mall/shopping center, like gap Inc stores are, it is contractually obligated to open at it's designated time. There are even fines imposed when you do not. Especially if a store refuses to remain open during holiday hrs.What does store mgmt. Tell their RM when he gets wind of this? The guy opening the store that morning was likely just a key holder or associate. There are reports to run, and registers to open before the 1st transaction can be made. The store standards must also be met. Perhaps this was already taken care of at the Nordstrom that day. (Love them, by the way.) What you were asking was likely way above his pay grade. Though, turning his back on you was rude. I worked at several stores including Banana at a newer mall in Durham, NC. They were quite strict about it. But our team loved working there, they have a n extremely generous return policy, free alterations, and are pretty generous to their employees as well. In the retail world, these things are hard to come by.

[@waynesteed]

The reason why he stated things the way he did was to emphasize the importance as a business to have customer satisfaction as the number one priority. He was just making the point clear that if Banana Republic stores had the same emphasis on 100% customer service/satisfaction like Nordstrom, people wouldn't care so much about the price...

[@e131m5erac]

I'm pretty sure it was more about the attitude of the person working in the store. I've been in customer service for 10 years and even if you can't do something for a customer, you should still be courteous and kind.

[@deannej21]

Lol...I didn't think the green shirt was so bad. I'm from Wisconsin

[@Adamdidit]

This is the generation that calls millennials entitled.
"Oh..I have their address memorized and a lifelong vendetta because they wouldn't open TWO HOURS EARLY for me!"
That is the worst kind of entitled attitude right there.

[@terribletallrus6520]

Wow, such a great speaker :D

[@Anonymous-fk6wy]

After hearing this I am now a FORMER customer of Banana Republic!

[@ettaphil9586]

Customer Service

[@howardkoor2796]

Nordstrom is the best..

[@sarahrupert2982]

no im james lloyd

[@sarahrupert2982]

its a joke