Worse Than Walmart: Dell G5 5000 PC’s Garbage Parts & Hidden Charges
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- เผยแพร่เมื่อ 27 พ.ค. 2024
- Our Dell G5 5000 pre-built gaming computer review looks at quality & Dell’s shady billing practices. One video won’t be enough to contain all the issues we had with Dell’s prebuilt.
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Watch Part 2! Looks at bloatware, thermals, gaming performance, noise, and more: • Dell's Dumpster Fire: ...
This is our review of the Dell G5 5000 gaming PC, an i5-10400F model with a GTX 1660 Super and a single stick of 8GB of RAM. This part focuses on the build quality, the shady billing practices (of our separate Alienware PC we bought), and the proprietary, unusable nature of the components Dell selected. This thing is worse than the Walmart PC we reviewed, because at least that system could have its parts mostly salvaged into something else. Our gaming, thermal, noise, and power benchmarks for the Dell G5 5000 will run in a second video, publishing a day after this one, so be sure to subscribe for that.
Watch our Walmart Gaming PC tear-down: • Walmart Gaming PC: How...
Watch our Pre-Built Buyer's Warnings: • Warnings About Pre-Bui...
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TIMESTAMPS
00:00 - Dell is Actually Insane
04:18 - Dell G5 Specs & Pricing
05:28 - Dell Tried to 'Hack' Us
07:06 - Tear-Down of the Dell G5 5000
11:49 - Dell's Weird PSU & Other Components
17:19 - Hiding Under the Front Panel
19:53 - CPU Cooler is LOAD-BEARING
21:37 - Summarizing the Proprietary Components
24:19 - Sketchy Billing Tactics
27:45 - Conclusion: DO NOT BUY
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Host, Writing: Steve Burke
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Aint nobody gonna sponsor dat
Steve, protecting the consumer and informing the prosumer.
If I was hp, acer, or another competitor I'd gladly sponsor this...
@@howtonot2055 I wonder if dell and HP are using the same ODM....
Can you check out the system76 thelios prebuilds?
'worse than walmart'
that really says a lot
You're Winner, Dell
It Really does....
Tfw youre worse than the supermarket that uses child labor
honestly thought it felt 3 times worse than walmart
Came to say this. Really says it all.
2004: Dude! You’re getting a Dell!
2021: Dude... You’re getting a Dell?
full circle.
Seriously! As a kid, I grew up with Dell desktop PCs at home. Now that I'm an informed consumer, I will never buy another Dell desktop.
@@Marrrrtin I work in IT since 1990 on a professional level, and saw Dell emerge into the IT space, in the beginning DELL was a Desktop client OEM that would supply many base Client system to offices around the US then the world.
Later down the road their Support model became one of those "Models" that outsourced everything into a "Cost effective country" to cut cost... they also cut quality.
Fast Forward, I am now working for a big name in the industry for many years. Dell all they do not is put their name on things and charge you for the DELL brand, not the quality or service behind it. In many cases they even deflect the SUPPORT to the OEM partner to cut even more cost.
Even their Datacenter solutions in many instances is OEM outsourced... Dell has become a virtual vacuum in the IT space
@@NapFloridian "A virtual vacuum" - great way of putting it.
@@Marrrrtin still rocking a 2007 xps 410(modified of course) as a secondary in my home network
Charging for a free item = illegal
Telling the customer you didnt mean to let them know you committed fraud on purpose = priceless
"Charging for a free item = illegal" makes no sense. The price if not even for warranty, but about the on-site services in warranty. Doesn't mean I agree with that bs.
Illegal? In what country?
@@KILLERMATYCZ If you advertise something as free and then charge money for it, you get sued. That happened to "Free Credit Report" back in the day.
@@blahhumbug1in most. You can't say something is free then charge for it by hiding the charge. It's fraud
Fortunately, it's no longer free once charged for! lol
I've known since the 1990's, that the easiest way to tell if a Dell computer is garbage or not, is to look at the nameplate. If it says Dell, it's going to be garbage and should be avoided.
To be fair, the laptops are fine. And for pc's sold to corporate IT departments, many of the flaws just don't matter. But yes, for home users, there are serious drawbacks joined with lousy value.
@@kcgunesq I always found Dell laptops competent. Nothing more, nothing less. Fair enough for a no-nonsense business laptop.
However, when I needed a serial post to connect to some Brocade FC-SAN switches, Dell didn’t work and neither did (at the time) USB to serial.
Thinkpad to the rescue.
@@kcgunesq My Inspiron's right hinge broke. I took Dell's service, and they replaced the laptop's bottom. But the bottom had slight change in curve, rendering my one USB and LAN port (both in the back) useless. The ports wouldn't line with the cut holes. WTF, Dell? The only reason people take brand service is for product quality and 'compatibility'. I accepted it because they already took two weeks, and another replacement would've taken more time.
Best accurate comment I've read today :)
Now we do, but back in the day I loved my old XPS system with the Diamond Stealth graphics playing all those SSi D&D titles. Eventually slapped a Monster 3D graphics card in there and was rockin Quake ! It was so awesome to be alive through all the early days of gaming.
Dell: *starts to recover from being savaged by Linus.*
Steve: Ahem.
If only Dell or the people who buy them watch this stuff lol
Did they even follow up after this year's secret shopper?
@@theclicker They mentioned it in a couple of livestreams, but they didn't have an update yet.
Linus gives just the tip
Steve delivered full shaft experience
And I hope other popular youtubers continue the roast fest until they fix their shit
This looks like a computer built to last a week longer than your warranty.
Yeah... It does seem like that.
It reminds me of my Dell gaming laptop that i bought 3 years ago died exactly after 1 month of it's warranty expiring lmfao
Hmm, I wonder why 🤔
The cooling is so poor, you would need to clean out the dust ~monthly to not destroy it. And the type of people who buy prebuilts don't even realize they're supposed to clean it...ever. So yeah it's definitely not going a year without performance degradation.
Sounds like the kind of system that would be outright illegal in the EU region in the coming years. Theres a new law in the works here where electronic products have to be built to last longer and have to be able to be fixed and maintained.
Labeling a paid service as “free” definitely seems illegal, and responding to it by trying to hide it in other more obscure line items or mixed into the total PC cost seems significantly more illegal
That’s like getting accused of murder and telling the cops to “give me a second to get rid of these bloody clothes”
I believe it would hold up as false advertising in court, but they're obviously relying on people not to sue them over it.
Free Warranty means warranty at no additional cost to buying the product, it is implied that the cost of warranty is included in the price of the product. I mean the price of every manufacteurs warranty is included in the price of the product. But advitising it as free and billing it could be illegal.
@@jjjannes But 1 year warranty already is free
@@shanez1215"Free" as in included in the cost of the product. The billing was internal billing of the company which shouldn't be included in the customer invoice. Everything which includes a warranty is just priced higher to include the costs of that warranty.
@Lux Aeterna The entire industry needs that tbh
I can't believe they put a side panel window on that monstrosity like you'd actually want to see what's inside it
😆
Its like they thought of every single method to stop you from upgrading anything, Louis Rossman would love this thing..
Somethingsomething 115v to the CPU!
It’s surprising they’re still using standard memory modules (soldered on the motherboard anyone?) and SATA for storage!
@@rdoursenaud
Oh, they will be gone soon.
@@rdoursenaud It's not standard. I know, i had to add additional ones. The only ones working are the ones sold by Dell.
@@kirkanos771 Ouch. That must sting.
"Load bearing cpu cooler" might be the best thing I've heard since "out of the box thermals"
Just imagine what happens when the case warps slightly. Suddenly you've got a lot less mounting pressure on the CPU and your thermals go to hell.
Reminds me of Seinfeld with load bearing walls 😂
@@falcie7743 Coolers come loose in shipping all the time, quite often damaging the motherboard in the process. Putting the load onto the metal box and not the motherboard makes a lot of sense though I get your point about the difficulty of consistent mounting pressure but it appears in this case there's spring tensioning so in practice it will probably (maybe) right itself.
@@MatWilson2612 I was thinking more 30 Rock and the load bearing balloons
I'm glad that I can mount my Noctua straight into the case on mine (XPS, but it seems the same internally). Far superior to the motherboard mount method that's standard. Do you think motherboards *don't* warp and flex?
Dell literally tried to upsell Linus on the same sneaky charges in 2 secret shopper episodes! Extremely shady.
and they actually did as well. its shady af.
When you add RGB it's called Alienware.
...and an ugly ass case then charge triple. lol
@@JhanDeCal Yeah, shape it like a Zenomorph egg.
"There are good prebuilts out there.
In theory.
We're working on finding them for you."
We feel you Steve
We're genuinely trying! We bought 3 of them for this round. So far, one is kind of promising. That's a start. Still has major issues, but it's workable. The Dell one was just unsalvageable.
@@GamersNexus HP Omens are solid. Bad airflow case design with some warm temps but overall system is decent. Lack of bios access and a pc sold as a “enthusiast” pc that you can’t really do anything with is an issue
I hope this embarrasses dell into some action!?!⚡
@@GamersNexus I wouldn't be surprised if the SSD in this is some crap-tier OEM drive. It looks the same as the ones they stuck in my old G5 laptop, which had read speeds slower than a platter drive.
@@GamersNexus Please review helium pc.
Linus: “Dell Scammed Me”
Steve: “Interesting”
Maybe they'll actually consider changing!
Dell has been like this since i bought a laptop from them in 2008. They'll never change
@@backlogbuddies Purchased a system from them back in 2004, same shit!
Yup same here, seen a bunch of Dell PC's since 2004 or 2005 and they've always been like this. Bad parts, obscure designs. A nightmare across the board when a relative asks you to help swap a part out.
lol. Dell will never change. They've been like this ever since I know them. Customized low-quality parts, proprietary connectors, all optimized to be thrown out after use. They haven't changed in 20 years, and they won't change in the next 20 years unless forced by law or something like that.
The window makes perfect sense. It's actually a vintage display model that's meant to show your kids what their father's computer look like
The funniest part of this video is Steve crediting Dell for not putting the front IO in the front panel only to find out what's really happening later
Dell: We're gonna do the cheapest, shittiest-looking internals we can (not) get away with.
Also Dell: Let's put a window on it!
Sadly they are trying to capitalize on people that don't know any better, and the desperate.
Trust me people that buy Dell fall for the glass and don't give a damn about internal.
LOL!
at least the case is cool, and 99% of people (that are not really into computers or the things that they buy at any moment) pick stuff cause they look good, i mean there are LED rgb lights on every single component nowadays, that says a lot
Also Also Dell: Better yet, let's scam our customers just to bleed more money from their pockets!
"Hot single ram sticks at your location"
“They are just die-ing to meet you at a timing to suit you.”
this made me laugh more than it shouldve
*in your area
I regularly come back to this video to remember even though life might be going shit sometimes, at least im not like dell.
I've seen this video at least 5 times and i still cant get over how dell made every part inside look like absolute grabage, to a point where its genuinely impressive.
Dude same lmao. When I'm feeling imposter syndrome at my job, at least I didn't build I/O into the motherboard and forget what the word "free" means.
alot of the stuff in that thing is very similar to how it is in a dell optiplex 9010 from 2013, except it's even worse than the 9010 because that actually has normal power supply connectors
I vaguely recall my parents buying a Dell system when I was about 5 or 6, so it would have been over 20 years ago now. The conversation you had with their billing department is almost a mirror of what my father recalls.
When Steve mentioned the "lonely RAM modules", i got REALLY strong vibes of Bob Ross saying, that every tree needs a friend
Whenever I hear bob ross mentioned, all I hear is his kids answering the phone:
"Yes you can absolutely pay me to print my Dad's face on your product...
Who is this and why are you calling? Oh sorry, you have the wrong number. You'll be hearing from my lawyers."
@@SparkY0 Please don't defame his family. They are absolutely not responsible for the litigiousness of the Kowalskis, the family that owns his likeness.
Let's draw a happy little RAM, right here, by the river.
I sent you my RAM stick, please respond
~ Linus (probably)
@@lucas_vlanc Linus Torvalds?
Remember when the Dell actor "DUDE you're getting a Dell" guy got caught smoking weed and they fired him? It was SO weird. I was always told weed was a Gateway drug.
See what you did there! Loved my Gateway PC (Pentium-133!) back in the day.
Gateway was the best Mid tier Pre-2005
@@bunkhouse1996 WRONG. the unmistable KING of prebuilts was eMachines!!! ;P
Meanwhile actual Dell people are on fucking crack.
Gateway to happiness.
"Jerry, these are LOAD-BEARING CPU COOLERS!"
Thank you to Gamers Nexus for calling a cat "a cat"! Dell has changed many years ago, starting to use non-standard parts in their Desktop, referring customers (even small-businesses owners) to overseas tech support, adding "hidden" or "camouflaged" fees, ... Dell has gone the way of many US companies, outsourcing, being run by groups of investors/leaders/CEOs/CFOs that have only one loyalty if any, the investors. Gone is the pride in the name of the company nor its product. Thank you again for an honest and genuine review of this product. Ciao, L
Dell is giving NZXT a heated competition
I wouldn't do either. Bloody sh1t boxes
I see what you did there
In NZXT defence there are a lot of companies out there that are much worse. And they get a bad rap for doing a simple mistake Like trying to save money. It’ll take a while before they come back into style
well, when Dell burns down buildings, they'll be on the level. so far NZXT is pure trash so. "they get a bad rap for doing a simple mistake, trying to save money." - seriously? simple? oh money motivated, so it's cool. nice simpin for NZXT lol. fck 'em. they don't care about human safety for the almighty $$, but yeah, let's just give them a pass :)
Dell did invent "The Ford Pinto of Laptops" so they've got the cred
You should order a system as a random person, and order an identical system as Gamers Nexus, and compare the builds, just to see if they actually build it better for influencers. Please and thanks
Great idea, would be interesting to see how different vendors feed their 3rd party marketing channels.
Beve Sturke strikes back
The thing is uniformity. Ordering the same build he's gonna get the same build. He might get a better deal if he offers a review, but they will only ask for reviews on top tier products. Manufacturers budget builds are skimped on all the time and they know what us techies expect from any build.
They always order anonymously.
@@doltBmB they don't always. He sometimes does
I've been dealing with Dell in the business sector for quite some time and a little bit in the personal sector and this, to me, screams that they basically have fired the entire personal manufacturing division and told the business division to pick up the slack. This looks exactly like the business computers I've dealt with for over ten years. All proprietary, can't swap stuff out for other parts, gotta deal with them directly for literally anything to do with it.
For a business computer it sort of makes sense since companies will basically just replace the entire computer every few years instead of upgrading parts in their existing ones but as a personal computer it's just BS. This is just an effort to make more money by cheaping out on as much as possible and forcing people to either buy a whole new system or proprietary parts that may only be available for a year or two at best. Very poor form, Dell.
Since I started working with Dell machines ive always tought of them as the McDonalds of computers. We exclusively use Dell at work. From the Servers to the Laptops. All Dell. And for Business, they are fine. If something breaks, you can fairly easily get one of their techs to replace it. But, that's all they are. Fine. They work. Loads of room for improvment. So yeah. The McDonalds of computers.
Wallmart: Does Bad PC
Dell (an actual computer company): hold my beer
"So, what you're saying here is not that you didn't intend to charge me this $67, you just regret that I was able to notice it."
Dell: "Yes."
I'm thinking she was honest because she disagrees with the practice and wants it to get media exposure.
@@Arashmickey I didn't last long in support for the exact same reason. Wasn't fired, but didn't feel like staying with a company that makes it more difficult for their clients
I bought an alienware laptop recently, and I had the same charge, except for $109. Had to return the thing because everything was wrong with it (CPU perpetually throttled to 0.8 GHz whenever plugged into the wall, unbearable dentist drill/jet engine fan noise, random freezes, screen randomly dimmed to an unusable level until reboot, and subpar performance even when it worked -- less than 11k on timespy with a 3080). I tried to get support to look at it, and after having me run around in circles reinstalling windows _twice_ for what's obviously a hardware issue, and promising to send a tech to help, they archived my case.
10/10 would buy again except the opposite. Jesus.
@@isodoublet even considering Alienware, there’s your first mistake.
@@trevor7355 Can't argue with you there. Big oof.
Those memory modules were practicing social distancing 😭.
This killed me!!
ROFL
Lmao
But in a trump supporter way, if they were doing it right there would've been 2 chips on 2 dimms on slots 1 and 4
😅
Someone at dell: “What board form factor should we go with?” Another nerd at dell: “Utah.” 1st guy: “say no more!”
In 2019 I bought the absolute cheapest PC I could get. I wasn't expecting much but it was better than this.
Never thought I'd ever hear Steve saying "sus"
amogus
Seems kinda sus to me...
Mogus
kinda cringe
Yup, I heard sus, and I knew what the rest of the review was going to be like...
walmart when they see the title: *confused happiness noises*
After very recently dealing with the nightmare that was Dell's proprietary hardware in a PC I'm glad other people can understand what I went through.
My favorite vids are definitely the ones of you guys roasting garbage products, and I don't feel bad for it. Keep doing what you do, It's made me much more informed as a consumer.
Almost needs a trigger warning. This started to feel like a psychological horror after a few minutes.
"Don't worry, we're in a dell" -famous last words
That should be an idea Steve can do next time. I honestly would *love* to see how they manage that idea.
Cronenberg PC???
The more stuff he pulled out the worse it gets
Yep!
"Look at this thing, it's beautiful, there's, uh ... don't look that hard"
I laughed out loud when he said that hahaha.
So beautiful for thr inside of a pc in early 2000s with colorful red, blue, green, yellow, tan, brown mobo, ram, and gpu color schemes 🤣 Dell are fking 🤡
That was super funny. I was actually wondering what he was going to say looked good because once the side panel was removed I was asking myself what on earn the window was for.
😂😂 "don't look that hard"
Hilarious 😆 15:21 if anybody missed it
I worked at DELL PC support many years ago, and it is actually standard to remove and check cables, ram, graphics-card during troubleshooting with customers.
Depending on the troubleshooting guides available to employees.
They actually have a very impressive troubleshooting tree which would actually be really helpful if made public, as it is a lot of generic if this then that to try to isolate/fix problems.
We have a much better troubleshooting tree already., We dont needs Dells proprietary ticks muddying the waters.
I had all those problems in 2005. The Mainboard was shot, I was 5 Days of the warranty and they refused to fix it and when I brought it into a shop the guy looked at me with a baffled look when he opened it up and saw that proprietary mainboard. Dell, never again.
I still have a Dell with Windows XP and I remember it was over-priced at the time but at least the quality was there. Good to see some of the parts from my old PC are still in use in that Dell of yours!
Dell was good at some point lol
One hell of a roast.
The Dell Dimension was where it's at
Did it have a weird power supply and motherboard?
is this "junk"pc made of NOS parts? verry bad for the name of dell
That's a real achievement to make something worse than Walmart
Wallmart pc were like 10x better,you could say premium in comparison
Especially when PCs are your core business
@@Narutoshippuuden440 they were standard Walmart tier. Dell found a way to get under it.
I bought one of these with a 9900k and 2080…after 4 weeks of headaches I sent it back for a refund and bought a BLD machine from NZXT, 9900k, 2080super, etc…Still running strong 3 years later.
I did a pre-built test just to see (almost a year after your video), everything that is selected says: "Included in price". This includes the 1 year warranty, which in this case says: "Included". It doesn't say "free" anywhere.
Me: "Mom, can we get some RAM?"
Mom: "We have RAM at home."
The RAM at home: 13:10
Still better than phone ram
"they have no friends"
@@monkeslayer-km5ho sus
Its basically a piece of shit designed to be landfill and forcing you to upgrade to a full new unit.
That stick RAM has only 4 chips. A normal single sided/rank RAM has 8 chips. So is this a half rank RAM ? Even if its not, i bet its still a half-arse RAM .
I think the line - “buy it from a retailer, so Dell at least doesn’t have your credit card info” is the best comment on this system.
Your correct. that $67.00 fee in the "FREE" warranty is illegal. Turbo tax got nailed for doing the same hidden fee thing to their customers in 2022 and was forced to pay back everyone they scammed totaling $141 million.
Bought only one Alienware laptop and broke on day one. Returned and refunded and never again after hearing horrors stories. My MSI laptops are rocking solid years on.
"Oh no..."
"Why?"
I can already tell it will get worse from this
Hp!!
GN: "This isn't a DIY elitism video."
GN, literally seconds later: "There are good prebuilts out there, IN THEORY...."
That was accidentally the sickest burn against OEM machines.
To be fair hes right though.
All the decent ones are stupid expensive is the issue.
@@backlogbuddies No it isn't. Obviously quality and value for money are relevant terms for potential buyers when you make that unsubstantiated claims like "stupid expensive".
@@backlogbuddies Quality, Preformance or Cheapness. Pick only 2.
Consoles offer quality and are cheaper. The issue is good prebuilt machines cost a lot more. People who are getting into pc gaming can choose between $500 for a console, which is quality and cheaper, or paying $800 for a POS that is poorly built and you'll need to replace in 4 years is a bad investment.
Quality pc builds cost too much in comparison to consoles.
There's 0 reason this $800 computer needs to be built so poorly and with so many unique parts that force obsolescence in a few years.
There's 0 reasons someone needs to pay 1.3k+ for a prebuilt just to be serviceable by a local repair shop or upgradable. You're already dropping 800. That's a lot. Especially when compared to consoles. The main competition for gaming pcs. When you can pick up a laptop to work off of and a ps5/XBSeX/S for about the same price. Which gives you a machine to play games off of and something to browse the net and do work.
What are those? Honest reviews? Didn't know someone still did them. Great content
"So you're charging $67 for your FREE warranty...and you want to HIDE THIS BETTER from your customers?"
Dell: "YES."
"Could you tell us where you found out the 66$ hidden scam cost so we can hide it better next time, please?"
"Don't spare me, doc! What's the diagnosis?" "Dude, you got a Dell!" "Oh no! Is it terminal?" "Very..."
"No, it's not a terminal. It's useless as a terminal. In fact, it's just useless."
They didn't used to be quite this bad. I picked up a prebuilt dell from Costco 7 years ago because it was on sale which had an i7 4790, 12 GB ram, a 1 TB platter drive and I think like an admittedly butchered OEM GTX 750. Later after adding an SSD I used it until literally last month with a 2060 which was the third graphics card I had in it. All standard parts, I switched out the power supply on it no problem when I got the 2060. The only reason I replaced it was that the last couple years games were starting to be throttled by the CPU too much and I was seeing too many frame drops. I assume clock and ram speeds had just moved on to much but now it's my media server for my TV.
Sad to see them going from something that you could use and upgrade long term to this joke of a system.
This was so good, but also so bad, that i will return to my $SHELL and die laughing XD
Yes, but will you return 0, or 1?
Nurse, schedule a Dellectomy, stat!
Watching this a year later and having gone through the used Dell PC rabbit hole, I'd say Steve's criticism for non standard component is valid from a DIY user's perspective, but it won't be as much of an issue for business/corporate customers. Since they'll just have Dell service the machines for them and will probably get rid of them once dell can't provide the services.
Dell, as well as other PC companies have been making these non-standard motherboards for many generations before this one. With smaller cases, non standard motherboard helps make full use of available room inside the case, providing more surface area for the motherboard than a standard ITX/M-ATX form factor can. The motherboard on this particular model doesn't look too densely packed, but Dell might have other higher end models that could use the extra space for another m.2 slot. It is a shame that you can't just put a standard motherboard in these cases though, since the build quality of these are quite nice.
On the issue of self serviceability, I wouldn't worry too much on getting compatible parts, since the second hand market will be flooded with those once the product itself enters end of life. Not having a proper name for the PSU form factor could be a problem, since it makes it harder for you to search for a replacement. Older dell slim PCs used "TFX" form factor which is also elongated and looks similar to this one but I'm certain the mounting hole is different. And I can already see many second hand sellers mistakenly list this newer form factor as "TFX". Imagine buying it and finding out it doesn't fit only after you try to.
The market for second hand Dell PCs is so large there's an entire community around it. You can even find pinout diagram for Dell's proprietary front IO connector posted by user on a forum. There's also adaptors for proprietary cables being sold online.
I bought a Dell way back in the early 90's. It was such a pile of JUNK and i swore to NEVER EVER by a Dell Product again. 30 years later, i still stand by that decision.
At this moment, Steve is like the Gordon Ramsay of the computing world...
LOL
Dell, this computer is RAW! YOU DONKEY! 😁
Does Steve sell pre builds?
Didn't think so.
@@GreatMCGamer I think he means like MasterChef where Gordon judges other people's food. In this case Steve is judging S.I's. 😎👍
The hero we need
my dad was actually recommended this pc by a colleague who used to work for dell. he ended up just building his own computer because he’d had issues with dell PC’s in the past. my god he dodged a bullet.
Shit I guess your dad had enemies at work
Both of u are funny
lol lucky though
i will never forget the first dell pc my dad gifted me (he doesn't even know what a GPU is) when I was 12.. love him for the gift but man that pc was absolute shit. it was so shit i actually learned to build my own pc at 14 so i didnt have to use it anymore
@@deadandbored it’s the thought that counts
Thanks for making this video it has taught me so much about my own computer and I can now feel truly sorry for my self.
Steve's voice when he said "WHY WOULD YOU MAKE A LOAD BEARING CPU COOLER!?" had me rollin. Thanks Steve 😁☠️
One thing positive with Dell: they didn't treat you differently then any other normal customer when you said you were media.
Yeah they’ll scam everyone.
$67 charge for nothing - that's like walking into the customer's bedroom, removing money from his wallet and walking out - they are thieves - simple as that.
Why did you tell the world where you keep your wallet?
@@vvocal Good call!
@@mkiss73 they didn't, unless you know their address.
And most people keep their wallet in/on their nightstand, it's literally the first place any thief would look for it anyway!
My work used to order all employee laptops and servers from Dell, but stopped after a dispute that occurred about 5 or 6 years ago over this very issue.... This practice is nothing new. How they keep getting away with it is beyond me...
@@LRM12o8 its a fuckin joke lmao
I did basic tech troubleshooting for customers at Sam's Club. Dell, HP, Lenovo were the top offenders in the worst customer support interactions we ever met (for PCs). They won't stand behind their worthless warranties even after forcing owners to reformat their HDDs or SSDs and reinstall Windows! They all had super high incidents of de-laminating screens, bad screen hinges on their laptops, the list of troubles those customers faced just was abysmal.
the way steve dictates what hes doing during the teardown, he reminds me of someone doing an alien autopsy.
Conclusion: Dell cares more about their warranties than their actual computers
Every time you try to buy anything on ebay or newegg or amazon or in stores like best buy they always try to sell you extra service stuff that 99% of people will never use and is a pure money grab for nothing. It's so annoying. Some people even get quotas and their salaries depend on selling this extra crap and it makes us both feel bad when the nice guy at the store who helped me pick out a bass guitar tries to sell me this warranty twice and I say no both times after his obviously scripted proposal to me, the second time in a hollow lifeless manner as if he could tell that it already was not going to work. Or like the comcast customer retention guy who after I told him I wasn't interested in faster download speed only faster upload speed which he couldn't give me, and lower latency via fiber which he also couldn't give me which is why I was switching. After he realized he wasn't going to keep me I could hear his voice go from enthusiasm to depression. I hate so much how these companies are not only sucking money from so many people without doing anything for them in return, but they also are using people's niceness against themselves and making them feel bad for not accepting these offers that are pitched to them, and making the employee pitching it feel bad too. We need to end this stuff somehow, it's like a blood sucking leach on modern society.
Dell: That's a nice warranty u bought I see u get a computer with it 🤣
Me: LOOOL
@@El_Chompo good resume.
Electronics have a very low margin, so yes, of course they care about extra tack ons. Especially for low-value one time purchasers like consumers.
Rip memory modules, alone forever
It is so sad when twins are separated by being sent to separate homes never to see each other again 😭,
especially when the could have had a Wonderful & More Productive Life if they could have stayed together
Same shit with lots of other manufacturers. Only one memory even if 16gb. 900 dollars is A LOT though for that shit.
So wild. Having 4x8gb sticks to properly fill things shouldn't make me feel privileged.
This is very Sad indeed.
One day they will be reunited with more modules
in the ewaste bin
Wow. I'm a nub with anything PC related, and bought a G5 5000 around 6 months after this video released. Mine has been running as well as i can expect as a nub, but seeing this video is an eye opener. I'm at a point where i want to learn, i want to upgrade and be involved in the hobby a little more. I've spent a few hours looking into the G5 5000, upgrades, and anything like that to simply get started. The more i learn, the more i realize i shot the hell out of my foot with this one. I don't have this exact spec, but the issues i see and understand transcend a lot of the interchangeable parts lol. Thanks for the vid, I'm gladly subbing as I'm sure your channel will be helpful in the future!
I'd love to see you guys break down some proper high end prebuilts from reputable names.
Steve : "What is this motherboard even?!?"
Dell : *MANIACAL LAUGHTER INTENSIFIES*
The PC from the land of shadows
The only cool thing about the mobo is it only needs 12v direct from the PSU. I wish we could ditch the 24-pin standard.
"Such a sad... SAD! stick of Ram" I lost it LOL
Tell that to Dawid :)
Best part SAAD stick of RAAM
I found all this out the hard way. About a year ago I bought the Acer Nitro 50 for a low end pcvr gaming pc in the hopes of being able to upgrade it later. Was unable to upgrade the gpu due to psu being proprietary and didn't have 2 spare 8 pin plugs. Couldn't upgrade psu due to mb having non standard mb power & cpu power pins. Couldn't upgrade the mb due to proprietary size issues. At the end of it all I kept the cpu and built a new pc. Building a new one was easier than I thought I would be thanks to some JTC & GN videos and I used pcpartpicker for compatibility questions.
That single stick of 8gb ram sadly spinning around on the rotating pedestal is hilarious. 😂
Dell Dude: "Dude, you're getting a Dell!"
Almost every human being: "Why would I do that?"
It used to be a good thing. If you wanted a good pc and not pay ibm prices, dell was the only option. They've gotten way too comfortable
@@robertandrews6915 Also, they stopped putting a reset button. HP, compaq, asus as well, they don't put a reset button.
@@louistournas120 Microsoft would only break it.
I'm shocked that Dell can get away with it. And I'm from fucking Brazil! Dell support is quite nice here. They'll go to your house and repair anything, even a cracked screen no questions asked for a whole year with the free warranty. And it's free as in free of charge. Not a single dollar.
Ah yes. I'm gonna put a Dell sticker on my kidneys, so I'll be able to sell them for 10x its price. "Dude, you're getting a Dell!"
"Look at that, its beautiful! There's uhh... well don't look that hard."
😂
15:25 *
the end goal of Dell is to make it as weird as possible so you buy their next pos creation or buy their parts to fix your obsolete proprietary pos abonimation.
Best moment :D
I absolutely love Your energy. This channel rocks
That reminded me of my early experiences with computers, back in the 80086 days. I shudder when I think of how little I knew, and how often I was ripped off with proprietry heaps of junk. One time I took a computer in for repair, and was told the motherboard was fried because of the mouse. When I queried this he showed me mouse droppings & urine stains from when the computer was in the importer's warehouse. While I ended up working in designing systems software specific to my industry, I'm still not an expert in hardware, but at least I know what I don't know and have the internet to research before I buy, upgrade or adjust performance.
I love watching your vids, especially as you obviously enjoy making them.
I remember when Dell was trying sell Linus the extended warranty, now this lol.
trying to sell repeatedly*
they ended up charging them without their consent.
I don't need to remember. That video came up as the top recommendation while I was watching this one.
"Go Dell, go hell." is one of the oldest IT wisdoms for a reason...
And yet it isn't really old… ;-)
Good slogan
Nonsense. Dell makes perfectly capable PC's providing one knows what they're buying. Dell sells cheap garbage - every PC maker does, and sells very nice machines if one is willing to pay for it.
We've been buying Dells for corporate use for literally decades. Many 8+ year old Dells are still running fine to this day.
You buy cheap, don't complain that the product is cheap. If cost is your primary buying choice, you get what you pay for.
Might also have been my own creation, 20 years ago. 😉 I used it so often I thought it's a saying.
I'm talking about consumer experiences: Business customers always get treated better.
Even 20 years ago, Dell screwed their customers with bad configurations, proprietary and more expensive hardware and by pushing unnecessary services and software on unknowing customers. I remember several cases in my family and circle of friends. Not much seems to have changed...
@@Gmon750 Yes, for _business_ users. Where deals are made with a different side of the company, that specializes in different products.
Enterprise machines aren't just more expensive, they're often not sold to individual consumers. You're comparing apples to concrete.
3:30 "There are good prebuilts out there. In theory."
😏
I used to be a Dell service repair person in the 90's. The place I worked for was called out to do onsite repairs. Dell has sucked since at least then as I often had to go back after the correct part was sent out on the second time. It got so bad locally that the Sam's that sold Dell told people to call our shop before Dell so we could figure out the correct part for Dell to send. I did not get paid to go back out and I serviced an area up to 40 miles away. Needless to say, we didn't renew that agreement after the year was up.
This is the first time I’ve seen that intro on my monitor, I’d only seen it on my phone and I didn’t get what the big deal was. Now I understand.
What is the 'big deal' ?
It must look awesome.
This post was made by 720p Gang.
@@AurumFaber 720P gang!
So that PC is basically e-waste. That's just great.
Yeah I remember when Dell used to actually be good but that was a very long time ago. They are ok for business if you're not doing anything really intensive but nothing else.
Direct to consumers, direct to e-waste.
@@seiboldtadelbertsmiter3735 Even the biz machines have weird fuckery going on. The worst that comes to mind... I forget the model, but the x16 slot was only rated for 35w, so high powered card would burn up. But you really had to dig thru the docs to find it. So the place I worked had cards blow up, a few machines catch fire, etc. When I showed people what was up when machines in my area blew up, it was thrown under the rug so the boss wouldn't look bad. F'd up machines for f'd up workplaces.
We're facing a massive chip shortage due to scarce materials. Every one of these Dell made represents an RTX 30 card that wasn't.
@@seiboldtadelbertsmiter3735 Dell has always been jerks. Even when their boards looked ATX, they would use non-standard pinouts so the power supply would blow up your new board and the old board wouldn't work with a new power supply. Not even good for business; overpriced, slow, unreliable, and crappy support
Awesome! Thank you. I owned a Dell XPS years ago but would NOT consider DELL again. I am watching you reviews to decide whether to buy or build. I have put it of for a year but hope to pull the trigger soon.
Check out the lenovo legion prebuilt. I watched another youtuber give it a great review from case design to standardization to upgradability. A pretty decent package all around. It did have a suspiciously similar 1660 super but with a different logo printed on it. It did have a nice flow through air cooler and not a cheap flow down cooler.
Not shocked, Dell has been doing this for 20+ years. "You're getting a Dell" used to mean you were getting robbed.
"used to"
In my experience Dell Optiplex and Poweredge were built very solidly and lasted a long time.
@@gleggett3817 but they were better now they are using this all propietary HW on all the systems, and I used to work as second Leverl tech support with them like 15 years ago, they used to be good. now they are not.
@@n0iseradi0 i have an old dell that is around 15 years old but the power supply crapped out recently and all i can find are refurbished ones and i won't buy refurbished electronic or electrical parts. which sucks because it was still a good system for web browsing and streaming...
@@hellshade2 Why not buy refurbished? I've bought plenty of refurbished stuff and they usually last as long as new. Especially a Refurb PS. That means a guy that knows what he's doing went through it. Replaced the bad caps and other bad equipment. But hey, it's 15 years old. Even replacing the PS may damage the motherboard. I have a pair of HP DL380s that work as firewalls and they're 15 years old. They just keep on going. I have one spare PS left over and some extra disks. I also have one blown PS.
"How can we ensure every bit of this ends up as eWaste when someone buys it for the GPU?"
Uh, make a GPU out of eWaste?
And to think they go out of their way to design and engineer this custom/proprietary garbage. Engineers somewhere clock in thousands of hours, for the sole purpose of making our landfills taller.
I dont have any data on the thermals, but given the nonexistent cooling of the memory modules, wouldn't it decrease the GPU's lifespan too?
@@britishfirefly6523 it's a 1660 . It won't be too bad
@@ChristopherHailey Looks like Dell succeeded in doing just that! 😂😂👍👍
I have a dell XPS studio I got from Micro Center in 2009 still going strong. Never had issues with it and upgraded it along the way to keep it running new games. But it will be my last dell after a long run with them.
30 years ago I bought a fairly filled out E-machine from a Mom & Pop computer store at a great price with a 3 year warranty. By the time I switched to a new machine I only had the case left of the original computer due to parts breaking down. Each time a part died you could only replace it with one that was better, faster, far more memory, etc. at no cost to me. Sadly the store went out of business. During this 3 year period my brother was running the thermal testing lab at Gateway who owned E-machine. He told me he never had a new E-machine model that passed a thermal test nor did he ever hear of an E-machine last 3 years without breaking down.
"I don't cook my own food."
Let's do a two part show where you teach Gordon Ramsay how to build a PC and he teaches you how to make beef wellington
I dont like where this gonna go, yet im still curious about this crossover
Norm macdonald getting sick of Ramsay was the peak of Ramsay
PLOT TWIST: Gordon Ramsay is a big PC enthusiast and yells at Steve the entire time. THAT GPU HAS SO MUCH SAG, THE ITALIANS TURNED IT INTO A TOURIST ATTRACTION!
LAMB WELLINGTON
You could probably legit pull off a Babish/GN crossover episode.
I have a theory about the *extremely* proprietary board; that design cuts down on the number of things that a human has to plug in and screw. It's all done to save costs to dell in returns, and from actual human beings doing jobs.
There is an accountant somewhere with a big fat bonus for doing this.
No one has to plug front IO, instead of a separate PCB for the IO you just extend the Mobo. Yeah some asshole did a very detailed cost analysis on this.
So there is someone out there that did the math and came to the conclusion that getting a custom build PSU and a custom build motherboard is cheaper than some chinese slave laborer plugging things in?
all the office pc companies are doing this now, its just that dell did it in a gaming box, hp did it in their pavilion gaming boxes a while back also, edit: they still do
@@HappyBeezerStudios well labor costs aren't the only thing that matters, when dell does this they are able to pump out far more PCs than they would if people were screwing and plugging in more things
@@HappyBeezerStudios It's also less to go wrong - A human could fail to plug it in correctly, or it could come loose in shipping. Reduces support costs. Also when things are proprietary and they do go wrong, the customer is forced to come to you for replacement parts rather than buying an off the shelf replacement. When you're a volume manufacturer you have to look holistically at the whole end-to-end process of manufacture and support for the product's lifecycle. Spend some more here, save lots there.
The chipset heat sink withe the wire spring retainer takes me back 20 years to when I was making amd athlon xp type set ups. When GeForce was relatively new and 3dfx was on its way out.
Amazing how a small detail takes you back.
I used to buy dells way back when...had those old grey and black Dimensions 8200...not a bad comp at the time, worked for most games back then...but like many of these makers like Dell, HP, etc you really can't upgrade much, so I decided to start building my own....been doing it since 10 years ago. Glad I built mine before computer part prices went insane.
"You assholes" ~ That quote pretty much sums up Dell in a nutshell.
To their defense the laptops would be great if it wasn't for the chargers that keep malfunctioning. Shame!
Milking a rep that was built over 20 years ago and hasn't been completely destroyed. (hold our sata cable)
@@snoopstp4189 - A false reputation at that. Even 20 years ago Dell was making crap like this, only worse.
@@N1RKW I’d be ashamed to have this pc on my desk , it looks like absolute shit
@@hellfire92837 And if their hinges didn't snap off after 3/4 of a year
0:13
Steve-"look at those memory modules"
Lyle -"speaking of memory I wish I could delete this one"
This is if the Verge became a system integrator
Doing good work here fighting with the big companies! Reminds me of the earlier years of computers where you need to review products in magazines just to know if they're worth paying for
I picked up a Dell XPS PC from 2010 off Gumtree a while back for just £60. It was upgraded by the seller and inside there was an AMD Phenom II X4 850 processor, 2TB WD hard drive, 8GB G.Skill Ripjaws X memory, LG Blu-ray reader and a Radeon 6450 2GB graphics card. I kept those parts, alongside the pretty hefty Dell 750W power supply for myself.
I then installed an Athlon II X3 425 processor, 6GB standard DDR3 memory, 1TB hard drive from a Sky Q box, 500W FSP power supply and a DVD drive - then whacked Windows 10 on it, bundled it with a wireless keyboard and mouse and I sold it for £75!
The memory modules aren't lonely, they're responsible and socially isolating to avoid catching any malware and viruses.
Lmao!
9th best comment ive ever seen
@@antares946 so it would seem
It should get vaccinated
If dogs can get covid so can rams
It just makes sense
"Load-Bearing CPU Cooler" was my nickname in high school.
Made me LOL
You went to a seriously weird high school then. At the one I went to the vast majority wouldn't even be able to pronounce that, and the nerdy ones who could were in no position to call people names..
@@andersjjensen ok
I've always wanted a CPU cooler that is bolted to the chassis. This way you won't have to worry that the super massive CPU cooler would snap your motherboard.
Unfortunately, Dell put the smallest and weakest cooler they could get away with.
@@user-jp7tw3sd3x yeah it's not a terrible thing to have. Can actually be a selling point
Around 2003 I I took a cisco networking class. There were a dozen or so pre-builts for the class to tear down, work on, and learn from. My group got stuck with the only Dell. The components were all behind metal plates soldered to the case. They had to be cut off. Besides the HDD, nothing was standard and/or matched any of the coursework. It was obvious that Dell was trying to make the computer impossible to work on, much less upgrade. The experience was so terrible, I've spent the last (nearly) 2 decades refusing to even consider purchasing anything remotely related to Dell.
I still tell my story to people to try and warn them away from Dell. It's good to know that in the nearly 20 years since, almost nothing has changed and I haven't inadvertently been steering people wrong.