Replacing filters is difficult and complicated work. Please allow some time to explore the installation. Before disassembling, please carefully observe the installation of the original cat litter filter. 1. Remove the drum 2. Gently pull out the existing cat litter filter. 3. Observe the position of the clips and magnets on the screen and reinstall it.
@@Smart_Pet_Life I repositioned it multiple times, but it still says full bin. It worked once the app told me it had an "abnormal full bin." I tried wiping the sensor, but it still gave me a red indicator that it was full. At this point, I'm lost. I like the product but can't fully utilize it because of the sensor error.
What you can try: Step 1: Test the sensor to see if it is working properly How to do it: Put an empty litter box without a bag into the litter tray and observe the indicator light. Step 2: Troubleshoot the cause. If the indicator light is still not normal, please try to disconnect the litter tray for 10 seconds and then connect it again. If you have any questions, please contact us!@@philliplabaria3424
Why does mine not automatically clean after the cat exits? It is set for 20 seconds after. Please help!!
Does it have a weight sensor?
Yes, the gravity sensors for the litter box are on the four feet of the litter box. So please place the litter box on a hard surface.
How are we supposed to change the orange grate??
Replacing filters is difficult and complicated work. Please allow some time to explore the installation.
Before disassembling, please carefully observe the installation of the original cat litter filter.
1. Remove the drum
2. Gently pull out the existing cat litter filter.
3. Observe the position of the clips and magnets on the screen and reinstall it.
Hi what is the name of the app for this ???
The name of the app is "tuya", an orange software.
For mine, the bin is constantly red even though the bin is not full and I recently got mine like a day ago.
Whether the bin is full or not is based on the sensors in the hatch. All you have to do is reposition the bag and fill it again.
@@Smart_Pet_Life I repositioned it multiple times, but it still says full bin. It worked once the app told me it had an "abnormal full bin." I tried wiping the sensor, but it still gave me a red indicator that it was full. At this point, I'm lost. I like the product but can't fully utilize it because of the sensor error.
What you can try:
Step 1: Test the sensor to see if it is working properly
How to do it: Put an empty litter box without a bag into the litter tray and observe the indicator light.
Step 2: Troubleshoot the cause.
If the indicator light is still not normal, please try to disconnect the litter tray for 10 seconds and then connect it again.
If you have any questions, please contact us!@@philliplabaria3424
What’s the email I can reach you with ?
It’s still gives me red indicator after taking out the bag and also unplugging it waiting for 10 seconds and replugging it.
If you want to know more about this product, please see：www.amazon.com/dp/B0CPDGX1FV