My big point with this whole video is to make a point clear that many dealership SAs and PALS don't know that it is not their job in these instances to make a call as to whether or not something is warantable or not .... DEALERS .....DO YOURSELF A FAVOR FOR BOTH YOUR CUSTOMERS AND CXI .... LET THE MOTORCOMPANY DECIDE WHAT IS WARRANTABLE AND WHAT IS NOT AND WORK YOUR COLLECTIVE BUTTS OFF FOR YOUR CUSTOMER !!!! DON'T BE THE BAD GUY !!!
Thanks Hoodie. I've pinned your post to the top of the comments so folks can view the video from your perspective. Thanks for taking care of your Customers!!!
Your video was right on the $$$ I see what you mean what happens at THE HD dealership level,it should like you say about customer service especially if you bought your bike there and parts and done services for years with your local dealership!!! BTW..my service rider told me that HD mechanics don't like doing warranty work because it's by the book time and the mechanics hate it because they don't make any good $$$ because they can't bullshit a customer into something just because the service writer and his mechanics are buddy buddy..WINK WINK!!😁😁😂😂🤔
I feel like if you're the type of person that has to take your bike to the dealer for every little thing, leave it stock. Otherwise get out there, ride it like you stole it and upgrade it everytime you break it 👍🏻
Bought a 2021 Street Bob FXBBS 114 brand new in March of "21. The motor wasn't right from day one and I tried to have the bike picked up by the dealer and got ghosted twice. I took it to another HD shop and they said they couldn't find anything wrong. I've got enough history with bikes and engines to know when something ain't right. At this point I decided to upgrade and ride it like I didn't care and if it blew up I'd deal with it and Harley. Thousand mile service time and by now I had an Arlen Ness air cleaner and Bassani 2 into 2 pipes with a SE Pro Street Tuner Stage 1 tune on it. The head breathers were rerouted to a catch can. My HD shop upgraded the 1K service to include all synthetic oil in all 3 boxes. Less than 150 miles later after a 100 mile trip the bike had used 3/4 of a quart of engine oil and my analog gauge was reading almost 0 oil pressure within minutes of start up. I got the dealer to come get the bike on a Sunday (a 12 pack of PBR and the fact that I knew the guy who drove their transporter helped out here.) Almost 3 weeks later the mechanic tore into it and the rear cylinder was destroyed, something wrong with the rings and a 1/2 wide groove in the cylinder from top to bottom. I will shorten this story up. Another 3 weeks passes by and 3 days ago I go pick up my Street Bob 122ci. SE Stage III with the SE intake and for $631 I'm out the door. I got warranty credits for the upgrades. I have no idea how much crap went on behind the curtain but I know if this had happened late last year or early this year HD would not have offered to pay for anything. The times they are a changing. This bike will rock you with the 122 stage III, I like it and I've got a 12 month warranty on the rebuild pipes and all. It's a strange new world we live in.
Great to hear they got you taken care of! 👍 While it may have been a frustrating process, they did you right and now you have a nice machine that it sounds like you're enjoying.
I love my stage 3 122 kit. I got mine installed within 60 days of purchase May 21. No issues yet with about 8k on it. I also purchased the 5 yr extended warranty so the 122 kit will be covered with it. You definitely got a good deal out of some bad fortunate events happy for ya !
I was told by the staff at Southside Harley Davidson in Virginia Beach that since I had an aftermarket tuner (FP3) on my bike (that I bought bran new from them), that the warranty was “voided on the whole bike.” Their words…
As we all know, just because there is a law that things are done a certain way, does not mean it will happen that way. One can fight it, or report illegal practices to the FTC, but is it really worth the time and effort? I reckon it depends on the problem and the person. If you don't have a good dealership that will go to bat for you with Tech Services, then do what so many of us do. Get a real warranty that covers all the Harley Parts, plus whatever parts you add to the bike. That is what I do. See what my thoughts are on warranties here- th-cam.com/video/p8U4XsHyBug/w-d-xo.html And See video here on how nicely that works- th-cam.com/video/Hqkxag-S1a8/w-d-xo.html
What I'm getting told about my pan america with starting issues. Which all documented all over social media. Luckily I have a rgs as well. But Pocono mtn HD is gonna screw me this week on my pan. Told me I'm flagged and voided
Based on the new warranty info I received after the FTC consent order, it explicitly states that the Power Train warranty is "voided" if a non EPA compliant tuner is used on the bike. I have a new Dynojet Power Vision 4 sitting on my desk till I get the cojones to say F it and do the tune.
Yeah, it says that, and it said it for the last 5 years, but as Hoodie pointed out, he's gotten a lot of things covered anyway, by calling Techc Services. But if the clutch cable goes out, or there is a transmission seal leaking, the Service Advisor can (should) call Tech Services and point out that there is no way the tuner caused those problems, and it should get covered under warranty. The EPA is trying to give some teeth to the emissions of a tuner, but that does not invalidate the MM Act, or simple common sense, that a tuner does not cause a clutch cable to break or a seal in the transmission to start leaking or xyz.
@@DKCustomProducts Thanks Kevin. I truly appreciate al of the information you and Duane provide in these videos. I have learned a ton, especially since this is my first Harley after coming off metric bikes that the EPA could give a rats ass about how the bike is tuned.
@Kevin from DK: I saw a transmission warranty claim rejected on the basis that the aftermarket tune caused hotter engine running which had a flow-on effect to the transmission (i.e. transmission was hotter too) and it caused premature failure. Now we all know that it’s absolute horse shit but trying to disprove Harley’s claims in court is fruitless and so the customer took their bike elsewhere for a transmission rebuild.
The problem is a service technician that won't take the time to even call HD warranty and debate/ discuss the problem and try to get the repair under warranty... My bike was bone stock with lifters rattling from day 1, finally after 5k miles and 3 different dealership they replaced the lifters and bike runs better than ever without a rattle
@@paulhood7316 Southern Ontario, Canada. Totally different Dealership attitude here - very arrogant, toe the MOCO corporate Line, and maximize profit above everything . VERY few exceptions to dealers like that. Just the way it is here in Canada.
Why is it that service advisors don’t explain what modification that you as a customer want to have done to your bike might void your warranty! I’ve gone to one dealer for service and have bought 4 bikes from this dealer and not “ONCE” has the service advisor given me any advise other than when I can pick up the bike! No advice for anything on any of my bikes!
Can't answer that question for you. On the rare occasions when I go to a Dealership I try and only speak with someone that has been there a long time, someone who still thinks like a mechanic, not a parts changer. I also am not shy about asking questions...if I start getting answers that are patently wrong, or that show the person I'm talking to does not really understand the bikes they are selling or servicing, I quit wasting my time with them and find someone that does know, even if it means a different Dealership.
1. So why is the company still blocking vins and what is their continuing reason to do so? 2. how does a customer know if the dealership reported any modifications or if their vin is blocked ? 3. Where does it state in the warranty language whom has the responsibility to provide evidence & proof to honor the repair or void it?
1. They are blocking vins because there are things one can do that would cause a valid warranty issue. The list is endless, a few examples- installing a stereo system that takes more power than the battery or charging system can handle, competitive racing, turbo charger, running a velocity stack with no filter, and thousands more. 1b. Go to any dealership and have them punch in your VIN, it will come up blocked or not blocked. 2. Harley Warranty must comply with the Magnuson Moss Consumer Protection Act. You can google that to get the wording. You can see in the following video that the FTC has ordered Harley, with the threat of LARGE FINES, to stop their illegal practices and abide by the MM act. th-cam.com/video/M-QdwkZ3_RQ/w-d-xo.html
Excellent vid. He said he had success getting warranty work on blocked vin’s, just wondering how many it did not work? I feel that the the Moco tries everything to deny claims and I feel for those customers.
Good question that we should have covered in the video. What did not make the edit was our conversation that he had never had one that he attempted to get covered that was not covered. HOWEVER, he had plenty of times when a Customer wanted something to be covered, that he knew should not be covered, so he never attempted to get it covered. One example is a Customer that had an independent shop install some aftermarket handlebars. In the process some of the wiring got messed up, and the Customer wanted the damaged wiring covered under warranty. Of course, he never submitted that for warranty work because it was damaged by the other shop making a mistake. Another example he gave was a Customer with a tuner, which resulted in a blocked VIN. At some point, later, the Customer installed and S&S camplate and the bushing spun, which ended up sending brass all thru the engine. This was a failure of a non-Harley part and there was no reasonable justification for Harley fixing damage caused by the aftermarket part, so he never attempted that. If he had, he would have rightly been denied. You are correct, the default answer by most dealership and my MoCo seems to be it's not covered. It takes a pro-active Service Manager to go to bad on behalf of the Customer...and if they are asking something that is fair, they do seem to take care of it.
@@DKCustomProducts Thank you very much, appreciate you taking time for a thorough response. Please know that you guys/ladies are loved by the community for your info and quality parts. It helps that you care. What a world we would have if every product/service provider had that standard.
@@ncf11 Hey, thanks man! We really appreciate the kind words and support! I will pass the message on to the rest of the team. Thank you for watching our videos! Ride safe!
The service advisor has to agree with you that your tune didn’t cause the issue and then the advisor has to be willing to fight for you and this is what is so hard to find at the dealerships!!
Yes, it still all comes down to humans that can think LOGICALLY (as Hoodie mentioned in the video) and take pride in their work. If I had a service advisor that could not logically deduce that a leaking shifter shaft in the transmission was not the fault of a tuner, then I would Not even waste another minute of my time with them.
So it sounds like a good reputable repair service advisor other than a HD dealership , may be used to fight for your warranty to be honored the HD company to repair the bike if they can provide evidence correct? Because the HD company cannot force the consumer to use a HD dealership to get warranty repair work completed any more right?
@@jasonrichardwatts Those days should be fading. If you find a dealership that is still pulling that, check out this video, then report them to the FTC- th-cam.com/video/M-QdwkZ3_RQ/w-d-xo.html
The interesting about the tire warranty is I brought a 2009 Harley Heritage Classic New. It had a bad compensator within 500 miles and a flat spot on the rear tire, causing the spokes to constantly loosen on the rear tire and a bad vibration in the balanced engine. compensator was replaced under warranty. Never could get the Harley dealership to own up to the bad tire and spokes coming loose or the vibration. I drove it for 15,000 miles I put a new tire on it by my local motorplex dealer on the rear wheel, re-trued the rear wheel on my dime, took it original dealership and another dealership with no success. The vibration was said to be normal by them. I have ridden a 2003 Softail Standard, it didn’t have the odd vibration. Now have a new 2022 Street Bob 114 balanced motor with no odd vibration. Plus different Harley dealer.
It really depends on the the knowledge and attitude of the dealer (as you said). Years ago I was told that if I did not have the bike serviced at the dealership this would invalidate the warranty. I have always purchased a workshop manuals and carried out all the maintenance myself. I called HD head office and asked is this was true. I was told by the person who answered the telephone that if I serviced the bike myself the warranty would be voided. I asked her to check with the companies lawyers or technical department if what she said was true and to contact me in writing to confirm this.. Twenty minutes later they called me back to say I could service the bike myself and this would not affect the warranty.
Amazing the depth of misinformation repeated by Corporate employees and by Dealerships. Glad they finally got it right with you. Of course, since the FTC ruling a few months ago, we all hope that they stop their illegal practices, and with the FTC threat of a $43,000 fine for each violation, hopefully they will do better. Here's a video on that subject- th-cam.com/video/M-QdwkZ3_RQ/w-d-xo.html
I couldn't even get the dealer to cover a crack at the screw mount on my windshield. My bike is a 2023 Tri-Glide that they charged me 48K out the door.
Sounds like time to find a new Dealership! I hate that you have had this problem, but you should find a dealership that will help you not turn you away. Thanks for commenting! MB
This really needs to be figured out with harley. This has been a nightmare for some people. And it would have been for me if I had any major issues come up. I had only a PV on my bike. Took it up to get the lights flashed. Fogs on with hi beam. I wasn't concerned with warranty. But that dealer was certain it would be no issue. As soon as he plugged it in he was surprised. It flagged it. Fast forward a year later my clutch was slipping. I planned to do it myself but I did call around to see what dealers would say. 8 dealers in Michigan... 400 miles in each direction told me nothing would be covered because my warranty was void or flagged. . 2 of them told me power train only. others told me nothing on the bike would be covered. I didn't care to push the issue but maybe someone could if they wanted something fixed. But I'm sure alot of people have received the short end of the stick for this lack of communication...or training..or whatever it is.
Yes, it is a sad state of affairs. I think it might get a little better with the recent FTC orders that HD Corporate, AND HD Dealerships, Stop their illegal warranty practices. (which you described above). See video on that subject here- th-cam.com/video/M-QdwkZ3_RQ/w-d-xo.html As we all know, just because there is a law that things are done a certain way, does not mean it will happen that way. One can fight it, or report illegal practices to the FTC, but is it really worth the time and effort? I reckon it depends on the problem and the person. If you don't have a good dealership that will go to bat for you with Tech Services, then do what so many of us do. Get a real warranty that covers all the Harley Parts, plus whatever parts you add to the bike. That is what I do. See what my thoughts are on warranties here- th-cam.com/video/p8U4XsHyBug/w-d-xo.html And See video here on how nicely that works- th-cam.com/video/Hqkxag-S1a8/w-d-xo.html
Still sounds like a gamble. I have a new streetglide special and I was told it needs a tune by the service tech but they won't have a tuner until sometime next year for the new bikes. But I don't want to take the gamble on a different tuner
If you don't have a good dealership that will go to bat for you with Tech Services, then do what so many of us do. Get a real warranty that covers all the Harley Parts, plus whatever parts you add to the bike. That is what I do. See video here- th-cam.com/video/Hqkxag-S1a8/w-d-xo.html
@@johnengland8619 Yeah, the EPA is wreaking havoc with HD trying to keep the nostalgic nature of the v-twin And follow EPA/CARB requirements. Basically impossible.
Im up to a stage 4 at this point every step has been to "preserve the warranty". Im glad thats no longer a thing, but several thousand dollars ago would have been nice too.
And that's cool too my friend .... a distinct advantage when using all harley parts and the SE tuner is .... you never have to see a dyno .... the spend hundreds of hours on each change to get it as perfect as governmental restrictions allow ....
That is old news about the warranty being voided...a little over a year ago the FTC cracked down on Harley for their illegal warranty practices. Here is a video on the subject- th-cam.com/video/M-QdwkZ3_RQ/w-d-xo.html The only things they can block a VIN for is an aftermarket tuner (and the M8's don't need one), for towing a trailer, and for any aftermarket parts that cause a HD part to fail. So it is NOT a warranty issue to service your own Harley. They must go back to honoring the Magnuson Moss Act. If any dealership says otherwise, they should be reported to the FTC. I hope that you move forward and let them know that they can not void your warranty for servicing your own bike. If you are not comfortable calling them out on their illegal voided warranty, then you may want to look at an aftermarket warranty that will cover all Harley parts and added after market parts as well. Here is a video on that subject - th-cam.com/video/Hqkxag-S1a8/w-d-xo.html Thank you for commenting! MB
My concern is even if my hometown dealer is like this HD tech, out for my best interest…if I have a problem on tour that dealer where I need help could squash my warranty claim. 2023 Anniv Tri Glide, bone stock now and I have the 7 year HD warranty….
I think it might get a little better with the recent FTC orders that HD Corporate, AND HD Dealerships, Stop their illegal warranty practices. (which you described above). See video on that subject here- th-cam.com/video/M-QdwkZ3_RQ/w-d-xo.html As we all know, just because there is a law that things are done a certain way, does not mean it will happen that way. One can fight it, or report illegal practices to the FTC, but is it really worth the time and effort? I reckon it depends on the problem and the person. If you don't have a good dealership that will go to bat for you with Tech Services, then do what so many of us do. Get a real warranty that covers all the Harley Parts, plus whatever parts you add to the bike. That is what I do. See what my thoughts are on warranties here- th-cam.com/video/p8U4XsHyBug/w-d-xo.html And See video here on how nicely that works- th-cam.com/video/Hqkxag-S1a8/w-d-xo.html
I am not sure what year...starting either with 2017 or 2020 they can tell if a tune was in it previously, even if you put the stock tune back in. I don't mess with the Harley warranty...I have a real warranty that lets me put whatever I want on the bike and it covers all HD parts AND aftermarket parts, without having to futz around. Here is a video showing the benefit of a real warranty- th-cam.com/video/Hqkxag-S1a8/w-d-xo.html
@@DKCustomProducts yea I sent for a quote on the warranty you advertised my bike is a 2017 got 1 more year of the esp. Just got a vance and hines slip on a screaming eagle air filter and a fp3 on it
As mentioned in the video, they can NOT tell anything except a tuner with the digital tech. Not exhaust, not cams, nothing but the tuner. However, a dealership can tell from a visual inspection, and if they choose to report that to Corporate you should look for a new dealership, as also mentioned in the video. Thanks for watching and for your question.
@@DKCustomProducts Thanks my man.Great videos too.Picked up my 1st Harley yesterday and love it.Just came across your channel today.Keep up the great work guys.
@@DKCustomProducts Ya brother.Loving the bike...and great videos.Thanks for this recent oil check vid.No wonder a lot of guys are getting blow by from over filling
Harley warranty on used bikes is one of the biggest scams I’ve seen a large Corp pull. It’s interesting that YOU can’t remove the cat header, but Harley will gut it with an SE in-house upgrade. “Doesn’t necessarily mean” - don’t waste your money. 3yrs @ $2500 example.. that $2500 is a lot of bullet proofing/getting rid of HD junk. Kinda sorta maybe.. “doesn’t necessarily”, he said it. Sounds like a trip to the casino
Yeah, I don't even mess with the HD Warranty, I get one that fully covers everything on the bike for a fraction of the HD cost of an ESP. See video here- th-cam.com/video/Hqkxag-S1a8/w-d-xo.html
Any mod made outside the engine, including changing header, should have no impact on the engine and should not effect warranty. If they don’t “have time “ to get warranty approved then why do they have time to notice mods to the bike and report them to Harley?
Sounds like time to shop for a different Dealership, or get a warranty that covers all HD parts, plus whatever parts you add to the bike. That is what we do, see video here- th-cam.com/video/Hqkxag-S1a8/w-d-xo.html
True That. I've found it is best to do things right (reverse what HD had to do for the government) and then get a warranty that covers all the aftermarket things done- Video of how a Great Warranty works- th-cam.com/video/Hqkxag-S1a8/w-d-xo.html Video of recent FTC spanking HD for their illegal warranty practices- th-cam.com/video/M-QdwkZ3_RQ/w-d-xo.html
Great video, thanks guys! What if you have a tune, like an FP3 for example, but want to take your bike to the dealer for a service or repair, could you just plug the tuner back in and revert to the factory tune? Or, once a tuner is plugged in for whatever reason, will it always be flagged as blocked VIN?
Up until a couple of years ago you could use a Power Vision to restore the original tune and there is NO record in the ECM that a Power Vision tune was ever installed. They could see that there was some other tune in it....but it could have been a HD approved tune...they had no way of knowing. I do not think the FP3 had this ability. I also believe that 2-3 years ago the PV no longer worked that way either.
I assume you can install as many performance mods as you want as long as they come from HD and Not a secondary vendor? That’s what it seems like to me, and the cost factors will go thru the roof not having the ability to use companies such as DK.
That is what they want you to think, and the FTC issued a Ruling for Harley to cease they Illegal Warranty Practices. There is now a system in place to report Dealerships who are still illegally misrepresenting the HD warranty. Here is a video on the subject= th-cam.com/video/M-QdwkZ3_RQ/w-d-xo.html
None, unless the wrong tune is flashed to the ECM and then run. Of course, the EPA does not like good tunes, but as of now, no State in the US are doing emissions testing on motorcycles.
Harley can theoretically claim that the aftermarket tune caused the drivetrain to run at less than optimal of what was OEM specced and engineered, leading to them denying the warranty and blaming the tuner.
@@jasonrichardwatts Yes, they can claim anything. But they have to prove it, and that is not able to be proved. Running less than optimal will not put more stress on the engine, clutch or transmission. NOW, if you put cams, or do headwork, etc., that is possible. AND, of course, if one puts the wrong tune in causing the engine to run too lean, that could cause a problem.
Thanks for the question. We have a video with a HD Store Manager/previous Service Manager on the subject of the Pro Street Tuner, you can see it here- th-cam.com/video/wQ6EzilYjiI/w-d-xo.html There is no real benefit to the Pro Street Tuner, as noted in the video above, it will only tune to EPA compliance, and will Not give the best performance or cooling tune. I don't know if you have a Evolution, Twin Cam or M8 engine. If an M8, they are not too lean and do not need a tuner. You can see details on that in this video- th-cam.com/video/Lb_57Z_Ipms/w-d-xo.html Unless you are doing more than a Stage I upgrade on an M8, no tune is needed, and if you want a tune, the Pro Street Tuner is not going to be an improvement. Here is a video on our thoughts about tuning- th-cam.com/video/isBHK-Jy7Wk/w-d-xo.html If you are doing more than a Stage I on an M8, or if you have a Twin Cam or Evolution (Sportster), then getting a real tuner is the only way to get an improvement, but will also jeopardize the HD warranty...so the best thing is to get a real warranty that covers everything. You can see a video on that here- th-cam.com/video/p8U4XsHyBug/w-d-xo.html and another one here where we show how well the warranty works, even on non-HD parts- th-cam.com/video/Hqkxag-S1a8/w-d-xo.html
Good video, ask Hoodie why my dealer is giving me the run around about the pos plastic adjuster breaking on my M8 2021 FLRT, I am sooo mad I am thinking about giving HD Financial this one back, this adjuster is doomed to fail on every model and possibly get someone hurt or killed
@@DKCustomProducts The M8 clutch cable is a 2 part cable with a plastic housing in between. The adjuster is spring loaded, it breaks internally, losing all free travel, very cheap design
@@DKCustomProducts Yes, Fat Baggers also makes a piece to fix the broken adjuster. It pisses me off HD will not warranty this piece of junk, they have had quite a few break already and IMO they will have a lot more, this should be recalled and fixed under warranty period
Number one thing that has held me back, hence the XIED for now, but I'll bet HD will find that to be a flag as well since it codes the ECM w/trouble two codes but no engine code/light. Might have to take it off when I go into the dealer but shouldn't have to. Not sure I want to chance it. Might go with motorcycleagent but reading up on them, seems like you have to jump through some hoops before any thing gets worked on for warranty. We will see.
The processing of a claim with motorcycleagent has been INFINITELY easier than with the Harley Warranty. Here is a video where I talk about how easy it was for me, and how they covered a part that HD would not have even considered covering. th-cam.com/video/Hqkxag-S1a8/w-d-xo.html
As outlined in the video, there is no deleting or voiding of the warranty. If the S&S oilers fail, or cause a problem, it is not covered, nor should it be. If they do not, they have no effect on the warranty.
Hey I have a ? About warranty my 2021 street glide my bike only has 3400 miles I took it for service for my first 1000 miles service in 2022 got it back an started to lick from the head gasket so the dealer just told me my 2 year warranty just finish last month in June an was told that the warranty doesn't cover head gaskets
I am lucky enough to have a lifetime power train warranty on my 2019 triglide through northwest harley in Washington...I won't touch it, it's fast enough for me...I have a couple FXDWG'S for that
I am sure laws vary country to country on what is covered and how it is enforced. In the US we have the Magnuson Moss Consumer Protection Act that makes a big difference. It is what the Federal Trade Commission based their order to Harley on a few months ago regarding their illegal warranty practices. See video on that here- th-cam.com/video/M-QdwkZ3_RQ/w-d-xo.html I know that does not help you in your country, but we have not done any research on warranty enforcement in other countries.
Again this video does not talk about power vision tuners in California , things are tougher for us in california . I have a 2022 low rider S that i cant enjoy because of the EPA crap in california , PLEASE do an update video of how this effects warranty in California , can i install a 2 into 1 Sawicki without a tune and if i tune am i VOIDED In California , alot of mixed info , very confusing !
I do not believe Harley has to treat their Customers any different in California than the other 49 States REGARDING the OEM warranty. You do not say what year and model bike you have, cannot comment on the exhaust and tune without that information. While the warranty is no different in Cali than other States, the State of Kalifornia has put shops and vendors on notice that they will fine them if they do things that do not comply with CARB. This is not a warranty issue, this is a Kalifornia CARB issue. Power Vision Tuners work perfectly fine on 2022 bikes, but I don't know of any vendors that will ship one to a Kali address, because of CARB.
@@bigjohnq1 Glad you are enjoying the videos, thanks for watching! Email us at support@dkcustomproducts.com or give us a call at 662 252 8828. We'd be happy to answer your questions and help any way we can!
If your Dealership violates the FTC order (seen in video linked below), report their illegal activity. If you are needing a service writer to go to bat for you and they won't, find a different one. th-cam.com/video/M-QdwkZ3_RQ/w-d-xo.html.
Unfortunately there is a ton of misinformation on the forums and in TH-cam videos. There are a lot of Screamin' Eagle parts that will void the factory warranty. On the other hand, there are 10's of thousands of aftermarket parts that do Not void the factory warranty. Example-9o% of the parts on our website do Not void the factory warranty. KP
If you are working with a dealership that is looking out for their customer you won't get screwed. Hoodie has been helping customers and looking out for customers for a good many years. Bottom line is you have to find a dealership that will work with you not against you.
My big point with this whole video is to make a point clear that many dealership SAs and PALS don't know that it is not their job in these instances to make a call as to whether or not something is warantable or not .... DEALERS .....DO YOURSELF A FAVOR FOR BOTH YOUR CUSTOMERS AND CXI .... LET THE MOTORCOMPANY DECIDE WHAT IS WARRANTABLE AND WHAT IS NOT AND WORK YOUR COLLECTIVE BUTTS OFF FOR YOUR CUSTOMER !!!! DON'T BE THE BAD GUY !!!
Thanks Hoodie. I've pinned your post to the top of the comments so folks can view the video from your perspective. Thanks for taking care of your Customers!!!
Your video was right on the $$$ I see what you mean what happens at THE HD dealership level,it should like you say about customer service especially if you bought your bike there and parts and done services for years with your local dealership!!! BTW..my service rider told me that HD mechanics don't like doing warranty work because it's by the book time and the mechanics hate it because they don't make any good $$$ because they can't bullshit a customer into something just because the service writer and his mechanics are buddy buddy..WINK WINK!!😁😁😂😂🤔
I feel like if you're the type of person that has to take your bike to the dealer for every little thing, leave it stock. Otherwise get out there, ride it like you stole it and upgrade it everytime you break it 👍🏻
I can't remember the last time I was at a Dealership with a bike....oh, just did, it was in March of 2019 when I purchased a bike. 👍😎👍
Jon Hall, that is a philosophy I can agree with
Well said Jon.
Bought a 2021 Street Bob FXBBS 114 brand new in March of "21. The motor wasn't right from day one and I tried to have the bike picked up by the dealer and got ghosted twice. I took it to another HD shop and they said they couldn't find anything wrong. I've got enough history with bikes and engines to know when something ain't right. At this point I decided to upgrade and ride it like I didn't care and if it blew up I'd deal with it and Harley. Thousand mile service time and by now I had an Arlen Ness air cleaner and Bassani 2 into 2 pipes with a SE Pro Street Tuner Stage 1 tune on it. The head breathers were rerouted to a catch can. My HD shop upgraded the 1K service to include all synthetic oil in all 3 boxes. Less than 150 miles later after a 100 mile trip the bike had used 3/4 of a quart of engine oil and my analog gauge was reading almost 0 oil pressure within minutes of start up. I got the dealer to come get the bike on a Sunday (a 12 pack of PBR and the fact that I knew the guy who drove their transporter helped out here.) Almost 3 weeks later the mechanic tore into it and the rear cylinder was destroyed, something wrong with the rings and a 1/2 wide groove in the cylinder from top to bottom. I will shorten this story up. Another 3 weeks passes by and 3 days ago I go pick up my Street Bob 122ci. SE Stage III with the SE intake and for $631 I'm out the door. I got warranty credits for the upgrades. I have no idea how much crap went on behind the curtain but I know if this had happened late last year or early this year HD would not have offered to pay for anything. The times they are a changing. This bike will rock you with the 122 stage III, I like it and I've got a 12 month warranty on the rebuild pipes and all. It's a strange new world we live in.
Great to hear they got you taken care of! 👍
While it may have been a frustrating process, they did you right and now you have a nice machine that it sounds like you're enjoying.
I love my stage 3 122 kit. I got mine installed within 60 days of purchase May 21. No issues yet with about 8k on it. I also purchased the 5 yr extended warranty so the 122 kit will be covered with it. You definitely got a good deal out of some bad fortunate events happy for ya !
I was told by the staff at Southside Harley Davidson in Virginia Beach that since I had an aftermarket tuner (FP3) on my bike (that I bought bran new from them), that the warranty was “voided on the whole bike.” Their words…
As we all know, just because there is a law that things are done a certain way, does not mean it will happen that way. One can fight it, or report illegal practices to the FTC, but is it really worth the time and effort? I reckon it depends on the problem and the person.
If you don't have a good dealership that will go to bat for you with Tech Services, then do what so many of us do. Get a real warranty that covers all the Harley Parts, plus whatever parts you add to the bike. That is what I do. See what my thoughts are on warranties here- th-cam.com/video/p8U4XsHyBug/w-d-xo.html
And See video here on how nicely that works- th-cam.com/video/Hqkxag-S1a8/w-d-xo.html
What I'm getting told about my pan america with starting issues. Which all documented all over social media. Luckily I have a rgs as well. But Pocono mtn HD is gonna screw me this week on my pan. Told me I'm flagged and voided
Based on the new warranty info I received after the FTC consent order, it explicitly states that the Power Train warranty is "voided" if a non EPA compliant tuner is used on the bike. I have a new Dynojet Power Vision 4 sitting on my desk till I get the cojones to say F it and do the tune.
Yeah, it says that, and it said it for the last 5 years, but as Hoodie pointed out, he's gotten a lot of things covered anyway, by calling Techc Services. But if the clutch cable goes out, or there is a transmission seal leaking, the Service Advisor can (should) call Tech Services and point out that there is no way the tuner caused those problems, and it should get covered under warranty.
The EPA is trying to give some teeth to the emissions of a tuner, but that does not invalidate the MM Act, or simple common sense, that a tuner does not cause a clutch cable to break or a seal in the transmission to start leaking or xyz.
@@DKCustomProducts Thanks Kevin. I truly appreciate al of the information you and Duane provide in these videos. I have learned a ton, especially since this is my first Harley after coming off metric bikes that the EPA could give a rats ass about how the bike is tuned.
@Easy Glider Thanks man, appreciate the kind words, and glad you are fining the videos useful.
Enjoy your ride!
@Kevin from DK: I saw a transmission warranty claim rejected on the basis that the aftermarket tune caused hotter engine running which had a flow-on effect to the transmission (i.e. transmission was hotter too) and it caused premature failure. Now we all know that it’s absolute horse shit but trying to disprove Harley’s claims in court is fruitless and so the customer took their bike elsewhere for a transmission rebuild.
The problem is a service technician that won't take the time to even call HD warranty and debate/ discuss the problem and try to get the repair under warranty... My bike was bone stock with lifters rattling from day 1, finally after 5k miles and 3 different dealership they replaced the lifters and bike runs better than ever without a rattle
Yes, sad state of affairs for sure.
Sounds like maybe found a good Dealership.
Hoodie, thank-you for sharing your honest experience and knowledge. I wish I had access to a Dealer with integrity and customer care like you.
Where are you located my friend ?
@@paulhood7316 Southern Ontario, Canada. Totally different Dealership attitude here - very arrogant, toe the MOCO corporate Line, and maximize profit above everything . VERY few exceptions to dealers like that. Just the way it is here in Canada.
Why is it that service advisors don’t explain what modification that you as a customer want to have done to your bike might void your warranty! I’ve gone to one dealer for service and have bought 4 bikes from this dealer and not “ONCE” has the service advisor given me any advise other than when I can pick up the bike! No advice for anything on any of my bikes!
Can't answer that question for you.
On the rare occasions when I go to a Dealership I try and only speak with someone that has been there a long time, someone who still thinks like a mechanic, not a parts changer. I also am not shy about asking questions...if I start getting answers that are patently wrong, or that show the person I'm talking to does not really understand the bikes they are selling or servicing, I quit wasting my time with them and find someone that does know, even if it means a different Dealership.
My RK is 17 years old,so I don’t have to worry. I’m a former bike mechanic and I do 85 percent of my own work at home.
Good deal! Live Free-Ride Free! 👍😎👍
1. So why is the company still blocking vins and what is their continuing reason to do so? 2. how does a customer know if the dealership reported any modifications or if their vin is blocked ?
3. Where does it state in the warranty language whom has the responsibility to provide evidence & proof to honor the repair or void it?
1. They are blocking vins because there are things one can do that would cause a valid warranty issue. The list is endless, a few examples- installing a stereo system that takes more power than the battery or charging system can handle, competitive racing, turbo charger, running a velocity stack with no filter, and thousands more.
1b. Go to any dealership and have them punch in your VIN, it will come up blocked or not blocked.
2. Harley Warranty must comply with the Magnuson Moss Consumer Protection Act. You can google that to get the wording. You can see in the following video that the FTC has ordered Harley, with the threat of LARGE FINES, to stop their illegal practices and abide by the MM act.
th-cam.com/video/M-QdwkZ3_RQ/w-d-xo.html
Love your channel and the great informative content you share! Thank you for the response
Excellent vid. He said he had success getting warranty work on blocked vin’s, just wondering how many it did not work? I feel that the the Moco tries everything to deny claims and I feel for those customers.
Good question that we should have covered in the video.
What did not make the edit was our conversation that he had never had one that he attempted to get covered that was not covered.
HOWEVER, he had plenty of times when a Customer wanted something to be covered, that he knew should not be covered, so he never attempted to get it covered.
One example is a Customer that had an independent shop install some aftermarket handlebars. In the process some of the wiring got messed up, and the Customer wanted the damaged wiring covered under warranty. Of course, he never submitted that for warranty work because it was damaged by the other shop making a mistake.
Another example he gave was a Customer with a tuner, which resulted in a blocked VIN. At some point, later, the Customer installed and S&S camplate and the bushing spun, which ended up sending brass all thru the engine. This was a failure of a non-Harley part and there was no reasonable justification for Harley fixing damage caused by the aftermarket part, so he never attempted that. If he had, he would have rightly been denied.
You are correct, the default answer by most dealership and my MoCo seems to be it's not covered. It takes a pro-active Service Manager to go to bad on behalf of the Customer...and if they are asking something that is fair, they do seem to take care of it.
@@DKCustomProducts Thank you very much, appreciate you taking time for a thorough response. Please know that you guys/ladies are loved by the community for your info and quality parts. It helps that you care. What a world we would have if every product/service provider had that standard.
@@ncf11 Hey, thanks man! We really appreciate the kind words and support! I will pass the message on to the rest of the team. Thank you for watching our videos! Ride safe!
The service advisor has to agree with you that your tune didn’t cause the issue and then the advisor has to be willing to fight for you and this is what is so hard to find at the dealerships!!
Yes, it still all comes down to humans that can think LOGICALLY (as Hoodie mentioned in the video) and take pride in their work. If I had a service advisor that could not logically deduce that a leaking shifter shaft in the transmission was not the fault of a tuner, then I would Not even waste another minute of my time with them.
So it sounds like a good reputable repair service advisor other than a HD dealership , may be used to fight for your warranty to be honored the HD company to repair the bike if they can provide evidence correct? Because the HD company cannot force the consumer to use a HD dealership to get warranty repair work completed any more right?
Common sense aint so common these days and the Dealerships I know of will blame failures on anything they can to dodge a warranty claim.
@@jasonrichardwatts Those days should be fading. If you find a dealership that is still pulling that, check out this video, then report them to the FTC- th-cam.com/video/M-QdwkZ3_RQ/w-d-xo.html
@@palmettolowlife1996 That is all correct!
The interesting about the tire warranty is I brought a 2009 Harley Heritage Classic New. It had a bad compensator within 500 miles and a flat spot on the rear tire, causing the spokes to constantly loosen on the rear tire and a bad vibration in the balanced engine. compensator was replaced under warranty. Never could get the Harley dealership to own up to the bad tire and spokes coming loose or the vibration. I drove it for 15,000 miles I put a new tire on it by my local motorplex dealer on the rear wheel, re-trued the rear wheel on my dime, took it original dealership and another dealership with no success. The vibration was said to be normal by them. I have ridden a 2003 Softail Standard, it didn’t have the odd vibration. Now have a new 2022 Street Bob 114 balanced motor with no odd vibration. Plus different Harley dealer.
Thanks for sharing your experience. Glad you finally got it worked out. 👍 Sorry to hear it was such a hassle.
Congrats on your new M8. 👍🏍👍
It really depends on the the knowledge and attitude of the dealer (as you said). Years ago I was told that if I did not have the bike serviced at the dealership this would invalidate the warranty. I have always purchased a workshop manuals and carried out all the maintenance myself. I called HD head office and asked is this was true. I was told by the person who answered the telephone that if I serviced the bike myself the warranty would be voided. I asked her to check with the companies lawyers or technical department if what she said was true and to contact me in writing to confirm this.. Twenty minutes later they called me back to say I could service the bike myself and this would not affect the warranty.
Amazing the depth of misinformation repeated by Corporate employees and by Dealerships. Glad they finally got it right with you.
Of course, since the FTC ruling a few months ago, we all hope that they stop their illegal practices, and with the FTC threat of a $43,000 fine for each violation, hopefully they will do better.
Here's a video on that subject- th-cam.com/video/M-QdwkZ3_RQ/w-d-xo.html
I couldn't even get the dealer to cover a crack at the screw mount on my windshield. My bike is a 2023 Tri-Glide that they charged me 48K out the door.
Sounds like time to find a new Dealership! I hate that you have had this problem, but you should find a dealership that will help you not turn you away.
Thanks for commenting! MB
Same here. Was even told " It looks like it was over tightened" ..... my your tech on initial installation!!
This really needs to be figured out with harley. This has been a nightmare for some people. And it would have been for me if I had any major issues come up.
I had only a PV on my bike. Took it up to get the lights flashed. Fogs on with hi beam. I wasn't concerned with warranty. But that dealer was certain it would be no issue. As soon as he plugged it in he was surprised. It flagged it. Fast forward a year later my clutch was slipping. I planned to do it myself but I did call around to see what dealers would say. 8 dealers in Michigan... 400 miles in each direction told me nothing would be covered because my warranty was void or flagged. . 2 of them told me power train only. others told me nothing on the bike would be covered. I didn't care to push the issue but maybe someone could if they wanted something fixed. But I'm sure alot of people have received the short end of the stick for this lack of communication...or training..or whatever it is.
Yes, it is a sad state of affairs. I think it might get a little better with the recent FTC orders that HD Corporate, AND HD Dealerships, Stop their illegal warranty practices. (which you described above). See video on that subject here- th-cam.com/video/M-QdwkZ3_RQ/w-d-xo.html
As we all know, just because there is a law that things are done a certain way, does not mean it will happen that way. One can fight it, or report illegal practices to the FTC, but is it really worth the time and effort? I reckon it depends on the problem and the person.
If you don't have a good dealership that will go to bat for you with Tech Services, then do what so many of us do. Get a real warranty that covers all the Harley Parts, plus whatever parts you add to the bike. That is what I do. See what my thoughts are on warranties here- th-cam.com/video/p8U4XsHyBug/w-d-xo.html
And See video here on how nicely that works- th-cam.com/video/Hqkxag-S1a8/w-d-xo.html
Still sounds like a gamble. I have a new streetglide special and I was told it needs a tune by the service tech but they won't have a tuner until sometime next year for the new bikes. But I don't want to take the gamble on a different tuner
If you don't have a good dealership that will go to bat for you with Tech Services, then do what so many of us do. Get a real warranty that covers all the Harley Parts, plus whatever parts you add to the bike. That is what I do. See video here- th-cam.com/video/Hqkxag-S1a8/w-d-xo.html
If I bought a new bike and they said I needed a tune I would sell it
@@johnengland8619 Yeah, the EPA is wreaking havoc with HD trying to keep the nostalgic nature of the v-twin And follow EPA/CARB requirements. Basically impossible.
Im up to a stage 4 at this point every step has been to "preserve the warranty". Im glad thats no longer a thing, but several thousand dollars ago would have been nice too.
And that's cool too my friend .... a distinct advantage when using all harley parts and the SE tuner is .... you never have to see a dyno .... the spend hundreds of hours on each change to get it as perfect as governmental restrictions allow ....
This made me feel better.. jus ordered the powervision thru fuel moto… 9 months left on factory warranty
You may find this video useful for 9 months from now- th-cam.com/video/DiC7DuH6KuQ/w-d-xo.html
The HD warranty for life was voided because I changed my own oils. There ya have it. Just found out this morning.
That is old news about the warranty being voided...a little over a year ago the FTC cracked down on Harley for their illegal warranty practices. Here is a video on the subject- th-cam.com/video/M-QdwkZ3_RQ/w-d-xo.html
The only things they can block a VIN for is an aftermarket tuner (and the M8's don't need one), for towing a trailer, and for any aftermarket parts that cause a HD part to fail.
So it is NOT a warranty issue to service your own Harley. They must go back to honoring the Magnuson Moss Act. If any dealership says otherwise, they should be reported to the FTC.
I hope that you move forward and let them know that they can not void your warranty for servicing your own bike.
If you are not comfortable calling them out on their illegal voided warranty, then you may want to look at an aftermarket warranty that will cover all Harley parts and added after market parts as well. Here is a video on that subject - th-cam.com/video/Hqkxag-S1a8/w-d-xo.html
Thank you for commenting! MB
Hoodie" thank you for your integrity & knowledge. 👊 live Long - live Strong!
No doubt! 👍😎👍
My concern is even if my hometown dealer is like this HD tech, out for my best interest…if I have a problem on tour that dealer where I need help could squash my warranty claim. 2023 Anniv Tri Glide, bone stock now and I have the 7 year HD warranty….
I think it might get a little better with the recent FTC orders that HD Corporate, AND HD Dealerships, Stop their illegal warranty practices. (which you described above). See video on that subject here- th-cam.com/video/M-QdwkZ3_RQ/w-d-xo.html
As we all know, just because there is a law that things are done a certain way, does not mean it will happen that way. One can fight it, or report illegal practices to the FTC, but is it really worth the time and effort? I reckon it depends on the problem and the person.
If you don't have a good dealership that will go to bat for you with Tech Services, then do what so many of us do. Get a real warranty that covers all the Harley Parts, plus whatever parts you add to the bike. That is what I do. See what my thoughts are on warranties here- th-cam.com/video/p8U4XsHyBug/w-d-xo.html
And See video here on how nicely that works- th-cam.com/video/Hqkxag-S1a8/w-d-xo.html
Will it still show blocked if you put the stock tune back in it
I am not sure what year...starting either with 2017 or 2020 they can tell if a tune was in it previously, even if you put the stock tune back in.
I don't mess with the Harley warranty...I have a real warranty that lets me put whatever I want on the bike and it covers all HD parts AND aftermarket parts, without having to futz around. Here is a video showing the benefit of a real warranty- th-cam.com/video/Hqkxag-S1a8/w-d-xo.html
@@DKCustomProducts yea I sent for a quote on the warranty you advertised my bike is a 2017 got 1 more year of the esp. Just got a vance and hines slip on a screaming eagle air filter and a fp3 on it
Nice! You and your bike will like an EBS on the air filter. Here is a video on the subject- th-cam.com/video/EfDeFZblMck/w-d-xo.html
Can a dealer tell if slip ons have been fitted?lambdas on headers PRE CAT not on OE mufflers.Can they tell from ECU readings?
As mentioned in the video, they can NOT tell anything except a tuner with the digital tech. Not exhaust, not cams, nothing but the tuner.
However, a dealership can tell from a visual inspection, and if they choose to report that to Corporate you should look for a new dealership, as also mentioned in the video.
Thanks for watching and for your question.
@@DKCustomProducts Thanks my man.Great videos too.Picked up my 1st Harley yesterday and love it.Just came across your channel today.Keep up the great work guys.
Congrats on your 1st Harley, and thank you, glad you're liking the videos.
@@DKCustomProducts Ya brother.Loving the bike...and great videos.Thanks for this recent oil check vid.No wonder a lot of guys are getting blow by from over filling
@@MrMurphc13 Thank you, yeah, you're absolutely correct.
Glad your liking your ride. Wishing you many miles of smiles on it.
Harley warranty on used bikes is one of the biggest scams I’ve seen a large Corp pull.
It’s interesting that YOU can’t remove the cat header, but Harley will gut it with an SE in-house upgrade.
“Doesn’t necessarily mean” - don’t waste your money. 3yrs @ $2500 example.. that $2500 is a lot of bullet proofing/getting rid of HD junk.
Kinda sorta maybe.. “doesn’t necessarily”,
he said it.
Sounds like a trip to the casino
Yeah, I don't even mess with the HD Warranty, I get one that fully covers everything on the bike for a fraction of the HD cost of an ESP. See video here- th-cam.com/video/Hqkxag-S1a8/w-d-xo.html
Any mod made outside the engine, including changing header, should have no impact on the engine and should not effect warranty. If they don’t “have time “ to get warranty approved then why do they have time to notice mods to the bike and report them to Harley?
Sounds like time to shop for a different Dealership, or get a warranty that covers all HD parts, plus whatever parts you add to the bike. That is what we do, see video here- th-cam.com/video/Hqkxag-S1a8/w-d-xo.html
The government is making it hard on everyone these days. A lot of the new technology is government interference
True That.
I've found it is best to do things right (reverse what HD had to do for the government) and then get a warranty that covers all the aftermarket things done-
Video of how a Great Warranty works- th-cam.com/video/Hqkxag-S1a8/w-d-xo.html
Video of recent FTC spanking HD for their illegal warranty practices- th-cam.com/video/M-QdwkZ3_RQ/w-d-xo.html
Probably best to buy used out of warranty then don't have to worry with it.
That is certainly one way to not worry about voiding a warranty! 👍
Great video, thanks guys! What if you have a tune, like an FP3 for example, but want to take your bike to the dealer for a service or repair, could you just plug the tuner back in and revert to the factory tune? Or, once a tuner is plugged in for whatever reason, will it always be flagged as blocked VIN?
It’ll always flag it as any additional tune from stock is recorded in the ECU.
Up until a couple of years ago you could use a Power Vision to restore the original tune and there is NO record in the ECM that a Power Vision tune was ever installed. They could see that there was some other tune in it....but it could have been a HD approved tune...they had no way of knowing. I do not think the FP3 had this ability. I also believe that 2-3 years ago the PV no longer worked that way either.
I assume you can install as many performance mods as you want as long as they come from HD and Not a secondary vendor? That’s what it seems like to me, and the cost factors will go thru the roof not having the ability to use companies such as DK.
That is what they want you to think, and the FTC issued a Ruling for Harley to cease they Illegal Warranty Practices. There is now a system in place to report Dealerships who are still illegally misrepresenting the HD warranty.
Here is a video on the subject= th-cam.com/video/M-QdwkZ3_RQ/w-d-xo.html
Thanks for this info. My question is what problems can adding a aftermarket tuner, e.g., V&H FP4 actually cause? Thanks again.
None, unless the wrong tune is flashed to the ECM and then run.
Of course, the EPA does not like good tunes, but as of now, no State in the US are doing emissions testing on motorcycles.
Harley can theoretically claim that the aftermarket tune caused the drivetrain to run at less than optimal of what was OEM specced and engineered, leading to them denying the warranty and blaming the tuner.
@@jasonrichardwatts Yes, they can claim anything. But they have to prove it, and that is not able to be proved. Running less than optimal will not put more stress on the engine, clutch or transmission.
NOW, if you put cams, or do headwork, etc., that is possible.
AND, of course, if one puts the wrong tune in causing the engine to run too lean, that could cause a problem.
I'm assuming if you use the HD pro street tuner, it wouldn't be voided for having a tune, right?
Thanks for the question.
We have a video with a HD Store Manager/previous Service Manager on the subject of the Pro Street Tuner, you can see it here- th-cam.com/video/wQ6EzilYjiI/w-d-xo.html
There is no real benefit to the Pro Street Tuner, as noted in the video above, it will only tune to EPA compliance, and will Not give the best performance or cooling tune.
I don't know if you have a Evolution, Twin Cam or M8 engine. If an M8, they are not too lean and do not need a tuner. You can see details on that in this video- th-cam.com/video/Lb_57Z_Ipms/w-d-xo.html
Unless you are doing more than a Stage I upgrade on an M8, no tune is needed, and if you want a tune, the Pro Street Tuner is not going to be an improvement.
Here is a video on our thoughts about tuning- th-cam.com/video/isBHK-Jy7Wk/w-d-xo.html
If you are doing more than a Stage I on an M8, or if you have a Twin Cam or Evolution (Sportster), then getting a real tuner is the only way to get an improvement, but will also jeopardize the HD warranty...so the best thing is to get a real warranty that covers everything. You can see a video on that here- th-cam.com/video/p8U4XsHyBug/w-d-xo.html and another one here where we show how well the warranty works, even on non-HD parts- th-cam.com/video/Hqkxag-S1a8/w-d-xo.html
Another informative video 😎👍
Glad you enjoyed it, thank you! 👍😎👍
Good video, ask Hoodie why my dealer is giving me the run around about the pos plastic adjuster breaking on my M8 2021 FLRT, I am sooo mad I am thinking about giving HD Financial this one back, this adjuster is doomed to fail on every model and possibly get someone hurt or killed
Hey Jack!
What plastic adjuster?
@@DKCustomProducts The M8 clutch cable is a 2 part cable with a plastic housing in between. The adjuster is spring loaded, it breaks internally, losing all free travel, very cheap design
@@jackklarich7045 Man that sucks. Is there an aftermarket cable that is more reliable?
@@DKCustomProducts Yes, Fat Baggers also makes a piece to fix the broken adjuster. It pisses me off HD will not warranty this piece of junk, they have had quite a few break already and IMO they will have a lot more, this should be recalled and fixed under warranty period
Great video.Thank you!
Glad you liked it! Thank you for the comment. 👍
Number one thing that has held me back, hence the XIED for now, but I'll bet HD will find that to be a flag as well since it codes the ECM w/trouble two codes but no engine code/light.
Might have to take it off when I go into the dealer but shouldn't have to.
Not sure I want to chance it.
Might go with motorcycleagent but reading up on them, seems like you have to jump through some hoops before any thing gets worked on for warranty.
We will see.
The processing of a claim with motorcycleagent has been INFINITELY easier than with the Harley Warranty. Here is a video where I talk about how easy it was for me, and how they covered a part that HD would not have even considered covering.
th-cam.com/video/Hqkxag-S1a8/w-d-xo.html
If you change your Harley oiler to an s/s one will that delete your warranty. ??
As outlined in the video, there is no deleting or voiding of the warranty.
If the S&S oilers fail, or cause a problem, it is not covered, nor should it be. If they do not, they have no effect on the warranty.
That Hoodie fella is a wealth of information and quite innaresting to listen to.
Thanks for your comment, and I agree with you. 👍😎👍
@@DKCustomProducts hoodie seems like a genuine man that a lawyer could never break on the stand lol he is very careful with his choice of words haha
Hey I have a ? About warranty my 2021 street glide my bike only has 3400 miles I took it for service for my first 1000 miles service in 2022 got it back an started to lick from the head gasket so the dealer just told me my 2 year warranty just finish last month in June an was told that the warranty doesn't cover head gaskets
If the warranty is up, it is up.
You might want to look into this video about warranties- th-cam.com/video/mktJOfGBYJE/w-d-xo.html
I am lucky enough to have a lifetime power train warranty on my 2019 triglide through northwest harley in Washington...I won't touch it, it's fast enough for me...I have a couple FXDWG'S for that
👍😎👍
Would this apply to warranty at a global scale, or within America only?
I am sure laws vary country to country on what is covered and how it is enforced. In the US we have the Magnuson Moss Consumer Protection Act that makes a big difference. It is what the Federal Trade Commission based their order to Harley on a few months ago regarding their illegal warranty practices. See video on that here- th-cam.com/video/M-QdwkZ3_RQ/w-d-xo.html
I know that does not help you in your country, but we have not done any research on warranty enforcement in other countries.
Great info !!
Glad you like the video! Thank you for commenting! MB
Great video, find a good service advisor.
Yes, Yes, Yes!!!
Again this video does not talk about power vision tuners in California , things are tougher for us in california . I have a 2022 low rider S that i cant enjoy because of the EPA crap in california , PLEASE do an update video of how this effects warranty in California , can i install a 2 into 1 Sawicki without a tune and if i tune am i VOIDED In California , alot of mixed info , very confusing !
I do not believe Harley has to treat their Customers any different in California than the other 49 States REGARDING the OEM warranty.
You do not say what year and model bike you have, cannot comment on the exhaust and tune without that information.
While the warranty is no different in Cali than other States, the State of Kalifornia has put shops and vendors on notice that they will fine them if they do things that do not comply with CARB. This is not a warranty issue, this is a Kalifornia CARB issue.
Power Vision Tuners work perfectly fine on 2022 bikes, but I don't know of any vendors that will ship one to a Kali address, because of CARB.
@@DKCustomProducts bike is 2022 low rider S, thanks for your response
What dealership does he work for so I can take my bike to them
Check Queen City HD in Ohio.
Thank you.I also enjoy your videos..I have a few questions about a past video about adding an exhaust and no programmer
@@bigjohnq1 Glad you are enjoying the videos, thanks for watching! Email us at support@dkcustomproducts.com or give us a call at 662 252 8828. We'd be happy to answer your questions and help any way we can!
Good luck with that 😅.
If your Dealership violates the FTC order (seen in video linked below), report their illegal activity.
If you are needing a service writer to go to bat for you and they won't, find a different one.
th-cam.com/video/M-QdwkZ3_RQ/w-d-xo.html.
Thank you for the video! 👍👍
Welcome! 👍😎👍
Great video... thanks :-)
Glad you liked it! Thanks for the comment. 👍😎👍
I did 😅
What did you do?
Excellent information
Glad it was helpful! Thank you for the comment. 👍😎👍
I heard you warranty is good as long as you use SCREAMIN EAGLE PRODUCTS THAT IVE SEEN THIS IN ALOT OF U TUBE VIDEOS
Unfortunately there is a ton of misinformation on the forums and in TH-cam videos.
There are a lot of Screamin' Eagle parts that will void the factory warranty.
On the other hand, there are 10's of thousands of aftermarket parts that do Not void the factory warranty.
Example-9o% of the parts on our website do Not void the factory warranty.
KP
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Lopez Elizabeth Jackson Daniel Thomas William
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This guy sounds like a mama luke to me. Bottom line your going to get screwed.
If you are working with a dealership that is looking out for their customer you won't get screwed.
Hoodie has been helping customers and looking out for customers for a good many years.
Bottom line is you have to find a dealership that will work with you not against you.
Great information
Glad it was helpful! 👍😎👍