I got my 4s screen replaced (design flaw software started going wonky not answering calls ) and quoted this when 4 years old .. replaced screen to new straight away. Felt like new phone. Only works on design flaws so if you drop it or take it to the bath with you you’d not get replacement and would need the Apple care.
6 years tho, they is another catch fair usage as I had a TV fail just close to 5years and they offered so much in cash towards a new TV as I had quite a few years of usage out of it and did read about this in the consumer law act
In UK we have had consumer rights law for a long time. The video is slightly misleading / confusing. Outside the manufacturer period of 1 or 2 years, you have to prove any faults are due to the manufacturer and you have up to 6 year's from.time of purchase. If you are offered a refund, the seller can deduct a reasonable amount for the time you have used the product. Also in the UK if you pay for something on a credit card costing £100 - 30k the card company is jointly liable to cover you for faulty / unsatisfactory goods and you can take up a claim directly with them.
This may be different in the UK but as far as I know you can’t request a refund unless it’s from the place of purchase so for example, you can’t go to Apple and ask for a refund under Consumer Law if you bought it from third party electronics store. You’d have to go to the store you purchased it from in order to claim a refund. Repairs or replacements are done at Apple if needed though and they may not exclusively mention Consumer Law but they wouldn’t charge you unnecessarily otherwise they could get sued if they breach the Consumer Law Rights, as would any company selling goods.
Here in Germany with have also a 2 Year consumer law right. But, besides that i am an apple user since Day one, i have never been refused by any Failure with apple products from apple. The Service here in Germany with my apple products (iphones and macbooks) are excellent. I have several issues with my devices and its funny because they just give you in 5min a brandnew or refurbished device after they check the devices and hear your problems. I am very happy with the service and can say that i am willing to pay more for Apple Products than for others BECAUSE of the hassle-free service. My 2018 MacBook had an Battery issue and i had a dead pixel in the center of the display... no Problem: Full Replacement of the Top and Lower Chassis. It was basicly a brandnew device for me after 2 Years of usage! I am very happy with them!
Thank you, this is so helpful! I wish I've known this when I found out about the defect in my iPhone 6s plus camera (as well as the battery that kept freezing and dying in France in the cold between November to April!!!). They only said the warranty already expired and wanted me to pay for it!!! It was an awful experience with Apple. My question is: Do we have to go to the store where we bought the device from? My friend is purchasing 2 devices for me from the US and I'm afraid I won't be able to use these magic words in the future if needed! Also I didn't know that the magic keyboard can drain the battery, you're the first one I hear talk about it! Thanks again for the great content!
Hello sir I am using iPhone 12 Pro and it fell in snow and now the apple care supports is telling me that it’s water damage and I am not a person who can afford the apple product can you help me out with it ?
My i phone 13 pro screen is not working turn into white due to i deep in water for like 30 second but it can still receive call if we know the area but i send it for a check to the dealer but comes out water damage...and apple doesn't Cover warranty if it is water damage....I'm so frustrated on this as thr previous series 11 12 12pro are all okay when we deep in water..but my 13 pro 💔..... give me some suggestions what i can do...is consumer law going to work it out for me
Damn it! Thanks so much for your insight, I got a new watch replacement with limited warranty expired and no apple care, one series 6 should not have water damage right? I used these 3 words before they send my product for a repair in their notes and I refused pay the 399,00 replacement fee in case it isn’t a software issue. Again thanks a lot.
Hello! I have one iPhone 12 Pro max bought 13/11/20 and after one year my battery health is 85% with 277 battery cycles. I reported the sudden drop of battery health after 14.5 update. They did all of diagnostics and said the battery is good without issues but the truth is that week by week, I'm losing 1% battery health. The last time I was at Apple Regent Street, I invoked my consumer law rights but they told me that wasn't do anything because the battery passed the tests. Now, I avoid to give an intensive use during the day with afraid to damage the battery even more.
I've been facing network connection error on updating software version. And tbis has happened 4th fime. I've submitted my iPhone to the service center for 4th time. Neither they repair it or replace it. Everytime they just troubleshoot and restore my iPhone and give it back to me. How to take legal action against them?
I’m gana book my appt with Apple genie etc for my airpods. So many people have airpod sound issues - fingers crossed o get a free repair or replacement. ..
Great video to be honest I wasn’t aware of this information and is well worth knowing about may come in useful in the future I don’t see why the law don’t make this so apple have to advertise this upon purchase
In Germany, we actually have two different words for that. „Garantie“ is what the manufacturer can do, but does not need to. „Gewährleistung“ is what the law dictates.
@@drumfynnfun It is 2 years in Germany, but, after 6 months you have to prove that the device error is the manufactorer's fault. Only then you will get a repair or replacement. In most cases you will not be able to do that. Only the first 6 months are safe.
I'm just going to repost this here as the question is being asked many times in the comments. The USA has NO consumer protection law such as Daniel is describing.
Grrr. I wrote ALL this info down and was JUST going to Google it. I knew it was too good to be true, smh 🤦♀️. Shame on the US for having no protection for it’s consumers 🤨
Thank you for explaining: 1. This doesn’t apply just to Apple but ALL RESELLERS in the UK., 2. doesn’t cover accidental damage, 3. and your illustrated situation applies ONLY to only the UK. Thank you for being forthright with this because too many people will take only what they want to hear and run with it. Awesome job doing your homework on this.
My Beats studio 3 Wireless (Desert Sand) were bought in 2019 and broke in December 2020. They ended up giving me a full replacement since they couldn't fix it. However it has broken again a few days ago and I don't know if they could be fixed?
I had an issue with an iPhone in US several months ago and while Apple kept running remote diagnostics and capturing data at the end they just kept telling me that they did not know what was going on and then gave me a silent treatment. Meanwhile the phone kept burning through mobile data like there was no tomorrow. Phone was under warranty when I reported the issue too. So consumers in US are much more screwed as they are at the good graces of Apple. I had to stop using the phone as I didn't know (and neither did Apple after over months of diagnostics) what was causing mobile data leaks. I felt like I was being suckered by sending gigs of data using cellular while I was still connected to WiFi. Bizarre and inexcusable.
If they did, that’s almost 1/3 billion people. Guaranteed that there would be so much fraud that most companies would go to court and probably beat the customer lol.
Happens to me too. I found a fix by going to system preferences, accessibility, display, and making the cursor big for a second, then back to regular size. Also turn of the shake to make mouse bigger option.
Well America is the capitalist paradise. The law only protects the corporate world I guess. Such a shame for a country that produces so much tech. even if they manufacture it overseas. I feel for you my brother.
That's true, except if you have American Express credit card; you usually get a little more warranty on your product (about a year). Though I had a faulty Dell laptop that had logic board issues, and after a replacement AND having to go as far as contacting *Michael Dell* through some foundation he was working at (Dell originally gave me a run around) I got a new laptop... Which shortly after was discontinued... And now that laptop has sleep/wake issues. Do not buy Dell laptops!
@@ArmandGirard I am aware, but after about a year, American Express wouldn't help me, which led to a whole s**tshow, which is still ongoing, as each laptop I get sent as a replacement has something wrong out of the box (sleep issues, electrical logic board issues, etc.)
In The Netherlands it’s called “Nederlandse Consumentenwetgeving” And actually, here there isn’t a time limit. It basically states that “the expected life time of the product” and “reasonable time after the discovery of the problem”. Hope I could help!
I used this exact consumer law rights to get a free battery replacement after owning a 2014 MacBook Pro for 4 years. That would’ve cost me £450 to replace haha! This video is good to make everyone aware of this as I’ve been telling ALL my friends and family to use this powerful right for YEARS now! Legendary video to put out as always! Keep up the amazing content! 🙌🏼
My Beats studio 3 Wireless (Desert Sand) were bought in 2019 and broke in December 2020. They ended up giving me a full replacement since they couldn't fix it. However it has broken again a few days ago and I don't know if they could be fixed?
@@Random-sk6hm wow that’s really bad luck! I don’t know about a replacement twice but I don’t see the issue with it. Consumer law is kind of like extended warranty for 6 years
It only works with some manufacturers and retailers though. Apple had a well known defective product so would've had little choice but to replace or refund Daniel since it's easily provable in court
A few things missing in this video. The Consumer Rights Act says that consumers must receive products that are 1. Fit for purpose 2. As described, or as seen in a sample 3. Of satisfactory quality Item 2 also apply to digital goods. In this case, claiming for Apple products usually comes under "satisfactory quality" and without defect. Within 30 days, you can ask for a full refund. This is the right to reject. Beyond that, the seller can offer a repair or replacement before you can ask for a partial refund. This is the final right to reject. If this final rejection is within 6 months, the seller cannot deduct anything from your refund for use of the product, i.e. you can claim a full refund. There is no mention of a 6 year cap in the law, but a contract between the consumer and the seller can lay out the limits on claims provided that it is not unfair.
My Beats studio 3 Wireless (Desert Sand) were bought in 2019 and broke in December 2020. They ended up giving me a full replacement since they couldn't fix it. However it has broken again a few days ago and I don't know if they could be fixed?
If Apple cares so much about the environment they should give you a 10 year warranty to save you needlessly creating any any 'E Waste' over this period🤓
This conformation really helped me. I was debating whether or not to bring in my MacBook Pro late 2016 for speaker repair, both speakers blew a few months ago and I’ve used external headphones etc for sound; I didn’t bring it in for 2 reasons, 1: it’s an extension of my arm and 2: I’m out of warranty and I can only imagine how much that would cost. Not to mention the butterfly keyboard issue. All of these issues would make you think I’d never buy another but it’s just so good, that’s the allure.
Always been fairly pleased with apple. I had a MacBook Pro 2017 and the Touch Bar had some weird lamination defect, apple replaced without any fuss. also, back in the days of the iPhone 6, apple replaced that outside of warranty too. Good to know about these rights though. I would probably still get AppleCare for more expensive products for the accidental damage cover though.
Apple refused to replace magnetic leather link band (leather layers begun separating/pealing off) saying - this specific part of band is not covered by AppleCare+ warranty. In reality they do not care about any "consumer law rights", their statement was - in USA it is applied in state of Maine only. Loyal customer, have spent 10k over last years on Apple products - we do not care :-)
6 years is a long time for something to break but if we want to live in a society that is resourceful and that cares about the environment they should make sure manufacturers build quality products that last.
I went to an Apple Store here in the US and yelled “Consumer Law Rights” a bunch of times. I ended up getting arrested and was told I’m not allowed in any Apple Store from now on. Anyone know how I can get my mbp fixed?
I did this too but instead I got tied down by the apple employees and they all took turns throwing apples at my face and to make matters worse they did it in front of the hot dog on a stick I frequent at that mall! I was so humiliated! If that’s what they call support than I wonder what Microsoft does.
I love it how we talk about consumer rights like it’s a thing that was hidden somewhere in the cave. I’m still glad that you mention it for other people to take advantage of it if Apple doesn’t wanna cooperate
That's what I call a great service Daniel. I am pretty sure not enough people knew about it. Unfortunately there's no cover in my country but there might be a lot people would benefit from it in other regions. Cheers!
Good luck trying! I bought a MacBook Pro 2 years and 1 month ago, now there’s Verticle lines down the screen and horizontal line flickering. Brought it to Apple and they wouldn’t replace it, said there was also no signs that it had been dropped or that there was liquid damage so it is there problem. Got it independently checked and even then they wouldn’t replace the screen. Now have to pay £520 to get an £1900 laptop screen repaired… the consumer rights law won’t always work
Apple might follow the law but won't train its staff to know what consumers are entitled to and enforce those standards. Apple is not alone in this but it is clear that brands rather sell you a repair or new product then do what's right.
In Australia we have a thing in consumer law called statutory warranty. Unfortunately Apple has a tendency to disregard it which has burnt me three times - faulty 17” PowerBook, one of those 15” MacBook Pros with the dodgy Nvidia graphics card and most recently a USB C MacBook with a non-functional Power/USB C port. Apple has really gone down hill in terms of customer relations since Steve Jobs died.
I actually received the best warrenty money can buy regarding Apple... I DON'T buy their Over rated - Over priced crap! Been dealing with computers since CPM was the operating system!
I have an old MacBook Pro from early 2015. It has a problem with the battery; it says battery Service is recommended, and the 13inch 2015 Macbook is not yet vintage. I use Mac Big Sur macOS 11.6.8. The first MacBook Pro 13 came back in March 2016. I got my main second Mac mini (M1, 2020) last Dec 2021. Today, I will be contact Apple support for this problem, I had it seven years , I hope it fix or replace and I will be use my customer rights law.
A lot depends on how friendly your Apple Store is. I’ve gotten several free repairs when I shouldn’t just because they were being nice. For instance, my wife dropped a 6-month old iPhone in the toilet, and we told them that. They replaced it anyway even though they had no obligation to do so. I took in an iMac for warranty repair on a bad drive but asked for them to fix my cracked screen. They told me it would be $75 to fix the screen, but when I came to pick it up, they told me they decided to fix it for free. Sometimes you just get lucky.
You must be the luckiest guy in the world 😂 I’ve been charged nearly full price with applecare+ for issues like a small scratch on the back of a phone meanwhile just wanted a front screen fix
I've spent the last 2 hours researching, and I cant find anything that is clear. No even apple’s website has a page to disclose the US’s consumer rights. Then I went on to do a research for other countries, and there it was, top of the google page and in simple and plain English. Has anyone found it for the US? I cant even find forum/discussions. This is disgraceful
I’m in india and I bought my brand new iphone 11 in 2022 January and I noticed that my phone have constant heating problems and battery drained to 98% in two weeks what should i do to have a replacement of it? It’s under warranty till 2023 January
For the fellow danish audiance, “consumer law” is the english word for “reklamationsret” and is also 2 years. Not sure if it was mentioned but apple world wide warranty and apple care is covering your product in the whole world as long as there is an Apple store or a Premium reseller / service provider. Where the consumer law can only be used in the country it was purchased, so don’t go buying all your items in UK if you don’t live nearby hoping for a 6 year warranty, unless you wanna travel back to UK for the repair. At least that is my experience
Hope you guys enjoy this video! Always be aware of your legal rights! Hope this helps!
Yeah good job you told me these 3 words.
He he boi!
Now we know why U.K’s Apple products are getting more expensive. Abusive consumer rights
I got my 4s screen replaced (design flaw software started going wonky not answering calls ) and quoted this when 4 years old .. replaced screen to new straight away. Felt like new phone. Only works on design flaws so if you drop it or take it to the bath with you you’d not get replacement and would need the Apple care.
Felicitari ! 👍🇷🇴👌
You only need one word: Family.
Lmaoo
I'm dying 🤣🤣🤣
LOL!
Lmao 😂
Lmao 😂
The 3 words are actually "Omelette du fromage"
😂
Hahahahahahah 😂
Nice one!
@@kp1x Dexter's Laboratory
"Fried eggs of cheese"
I thought it was 2 years, not 6, thanks mate
Only in UK though
6 years tho, they is another catch fair usage as I had a TV fail just close to 5years and they offered so much in cash towards a new TV as I had quite a few years of usage out of it and did read about this in the consumer law act
In EU its 2 years
@@juntobeats22 i honestly thought it was an EU directive
In UK we have had consumer rights law for a long time. The video is slightly misleading / confusing. Outside the manufacturer period of 1 or 2 years, you have to prove any faults are due to the manufacturer and you have up to 6 year's from.time of purchase. If you are offered a refund, the seller can deduct a reasonable amount for the time you have used the product. Also in the UK if you pay for something on a credit card costing £100 - 30k the card company is jointly liable to cover you for faulty / unsatisfactory goods and you can take up a claim directly with them.
Lol now they’re going to change their wording and take that out lol thank you this is awesome
Apple: Nothing scares me but that thing right there **Consumer Law** it scares me.
considering i just got my phone back after a repair and there's more damage done than fixing i think i need to invoke my consumer law rights
Do you have to build a case? What if my macbook isn’t turning on at all but I’m suspecting that it’s a software not hardware issue ?? Thank you 😭
Thanks for helping me with my nonexistant IPhone.
This may be different in the UK but as far as I know you can’t request a refund unless it’s from the place of purchase so for example, you can’t go to Apple and ask for a refund under Consumer Law if you bought it from third party electronics store. You’d have to go to the store you purchased it from in order to claim a refund. Repairs or replacements are done at Apple if needed though and they may not exclusively mention Consumer Law but they wouldn’t charge you unnecessarily otherwise they could get sued if they breach the Consumer Law Rights, as would any company selling goods.
Apple Care worker here. In North America, unless you live in Québec, Canada, consumer law doesn’t exist
Here in Germany with have also a 2 Year consumer law right.
But, besides that i am an apple user since Day one, i have never been refused by any Failure with apple products from apple. The Service here in Germany with my apple products (iphones and macbooks) are excellent. I have several issues with my devices and its funny because they just give you in 5min a brandnew or refurbished device after they check the devices and hear your problems. I am very happy with the service and can say that i am willing to pay more for Apple Products than for others BECAUSE of the hassle-free service. My 2018 MacBook had an Battery issue and i had a dead pixel in the center of the display... no Problem: Full Replacement of the Top and Lower Chassis. It was basicly a brandnew device for me after 2 Years of usage! I am very happy with them!
Thank you, this is so helpful! I wish I've known this when I found out about the defect in my iPhone 6s plus camera (as well as the battery that kept freezing and dying in France in the cold between November to April!!!). They only said the warranty already expired and wanted me to pay for it!!! It was an awful experience with Apple.
My question is:
Do we have to go to the store where we bought the device from?
My friend is purchasing 2 devices for me from the US and I'm afraid I won't be able to use these magic words in the future if needed!
Also I didn't know that the magic keyboard can drain the battery, you're the first one I hear talk about it!
Thanks again for the great content!
I don’t think you have the go to that specific store. But I think it has to be Apple.
Yes you can even use consumer rights for your broadband etc... Most people are unaware of consumer rights in the UK
Does this apply in the US?
Hello sir I am using iPhone 12 Pro and it fell in snow and now the apple care supports is telling me that it’s water damage and I am not a person who can afford the apple product can you help me out with it ?
Can apple replace with a newer model?
I wish such law existed in Japan, my faulty touch screen iPad mini has been collected dust in a drawer for over a year
My iPad has a boot loop issue. Is this considered a “manufacturer defect”?
I orderd Apple AirPods 2 from apple website and got airpods 1 ... what should I do ?
My i phone 13 pro screen is not working turn into white due to i deep in water for like 30 second but it can still receive call if we know the area but i send it for a check to the dealer but comes out water damage...and apple doesn't Cover warranty if it is water damage....I'm so frustrated on this as thr previous series 11 12 12pro are all okay when we deep in water..but my 13 pro 💔..... give me some suggestions what i can do...is consumer law going to work it out for me
what if the product is used?
Is this UK only?
What about the United States? How many years do we get?
What if you are in the UK but bought the product from a different country. Does this still work?
It’s two years in Australia.
Damn it! Thanks so much for your insight, I got a new watch replacement with limited warranty expired and no apple care, one series 6 should not have water damage right? I used these 3 words before they send my product for a repair in their notes and I refused pay the 399,00 replacement fee in case it isn’t a software issue. Again thanks a lot.
What if my Financed iPhone was stolen on the day of purchase from the Apple store? Is there anything I can do? From the UK
Consumer Law Rights
Make sure you wait until 3/4 of the way thru to tell em it’s only a uk thing 🤦♂️ 🤡
Hello!
I have one iPhone 12 Pro max bought 13/11/20 and after one year my battery health is 85% with 277 battery cycles. I reported the sudden drop of battery health after 14.5 update. They did all of diagnostics and said the battery is good without issues but the truth is that week by week, I'm losing 1% battery health. The last time I was at Apple Regent Street, I invoked my consumer law rights but they told me that wasn't do anything because the battery passed the tests. Now, I avoid to give an intensive use during the day with afraid to damage the battery even more.
can everyone tell me what is the consumer laws of hong kong…so hard to find……….
Guess this doesn't work in the US, huh?
Thanks Daniel
My sisters baby broke my watch i have no apple care dose this apply to me it was a present and was bought less then 20 days ago
I've been facing network connection error on updating software version. And tbis has happened 4th fime. I've submitted my iPhone to the service center for 4th time. Neither they repair it or replace it. Everytime they just troubleshoot and restore my iPhone and give it back to me. How to take legal action against them?
does this work in india?pls reply
Does it work in India?
What if i buy the iphone from argos.. Can I still go to apple, i bought my phone a few days ago
Hello I am having a big problem with my m1 MacBook Pro does anyone know how to find the Consumer law rights for the US…
is apple consumer law is applicable in india or no
I’m gana book my appt with Apple genie etc for my airpods. So many people have airpod sound issues - fingers crossed o get a free repair or replacement. ..
So we’re screwed here with 1 year in the US
Great video to be honest I wasn’t aware of this information and is well worth knowing about may come in useful in the future I don’t see why the law don’t make this so apple have to advertise this upon purchase
I’ll fly to uk to get a new battery for my 2017 mbp
This is very interesting… I wonder what @LouisRossmann knows about this legislation in the US?!
Yes. 8:01.
Dose this work with Android users?
SPOILERS: The 3 words are “consumer law rights”
Ty
Thank you!!!
thanks
Thank you
You deserve all the $ from this video
In Germany, we actually have two different words for that. „Garantie“ is what the manufacturer can do, but does not need to. „Gewährleistung“ is what the law dictates.
Nice seeing you here, Valentin 😁🙌🏻
In Iceland, we only have one word for that. “Neytendalög”
In Germany it is still just 2 years. -.- You can compare the law site between different countries
@@drumfynnfun It is 2 years in Germany, but, after 6 months you have to prove that the device error is the manufactorer's fault. Only then you will get a repair or replacement. In most cases you will not be able to do that. Only the first 6 months are safe.
@@trekk5673 that's shite
Would have been good to start the video with “this is not available in the US”.
Seriously, where apple is literally based
Or this is available only in certain regions.
Wait is this seriously not available in the US?
@@furqanahcom these are the laws of the country, so yes, US doesn’t have this law.
Zone of tech is a scam channel
I'm just going to repost this here as the question is being asked many times in the comments. The USA has NO consumer protection law such as Daniel is describing.
Thanks for this info. Boo to USA no consumer laws!
Looks like in Canada you have to go to court to claim under Consumer Protection Act.
Grrr. I wrote ALL this info down and was JUST going to Google it. I knew it was too good to be true, smh 🤦♀️. Shame on the US for having no protection for it’s consumers 🤨
Haha UK good US bad
@@billylardner hey fellow British neighbour
In India the store manager will laugh at your face 😂
There is no any such law in india...... acche din....
@@bignavin10 sahi mei, but phone pe kya kar rhe ho woh sab janna hai inko
But in India you can these repaired a lot of places and spares appear like Magic, unlike America
I swear
You would usually get “Chal Chal, kal aana" 🤣🤣
Those 3 words are:
"I AM POOR" 😭🙏🏻
Lol
Haha
Lol
I was so excited and then he said the part about it being a UK law. Damn.
Maybe your country should join the UK 🇬🇧 then, they do not have many allies recently 😉
@@thomaspfister3826 Bring back the empire
@@thomaspfister3826 no just no
@@thomaspfister3826 ya no. keep the uk to yourself
@@thomaspfister3826 *When you were part of the Commonwealth*
Thank you for explaining: 1. This doesn’t apply just to Apple but ALL RESELLERS in the UK., 2. doesn’t cover accidental damage, 3. and your illustrated situation applies ONLY to only the UK. Thank you for being forthright with this because too many people will take only what they want to hear and run with it. Awesome job doing your homework on this.
My Beats studio 3 Wireless (Desert Sand) were bought in 2019 and broke in December 2020. They ended up giving me a full replacement since they couldn't fix it. However it has broken again a few days ago and I don't know if they could be fixed?
It applies in many different countries s including here in Australia
Is it applicable in India?
@@weaponx9728, I hope so, but I doubt it. 😢
Can GameStop does it?
I like how the price for AppleCare on a $54k computer is only $50 more than a $1300 laptop.
😀😀
If you spend more than 2k on a Apple product then you should definitely get the Apple care
I guess you could argue that laptops are easier to break than desktop computers
@@ireneadler4925 good point
Idk where tf this guy is where the Mac Pro costs 55K 🤣🤣
I thought the 3 words (for a MacBook) was going to be: "My keyboard's broken!!!"
As far as I can find, the US doesn’t seem to have a comparable consumer law. :(
You gotta pull yourself up by your bootstraps!
I had an issue with an iPhone in US several months ago and while Apple kept running remote diagnostics and capturing data at the end they just kept telling me that they did not know what was going on and then gave me a silent treatment. Meanwhile the phone kept burning through mobile data like there was no tomorrow. Phone was under warranty when I reported the issue too. So consumers in US are much more screwed as they are at the good graces of Apple. I had to stop using the phone as I didn't know (and neither did Apple after over months of diagnostics) what was causing mobile data leaks. I felt like I was being suckered by sending gigs of data using cellular while I was still connected to WiFi. Bizarre and inexcusable.
If they did, that’s almost 1/3 billion people. Guaranteed that there would be so much fraud that most companies would go to court and probably beat the customer lol.
Merchantability. That's the key word in the US.
you can blame the republicans for that!
Here in New Zealand we call it the “Consumer Guarantees Act” or CGA for short.
Imagine using an Apple product for as long as you want and get a full refund
This actually might be helpful for me cause my MacBook Pro as it’s flickering screen only when watching videos on safari.
Happens to me too. I found a fix by going to system preferences, accessibility, display, and making the cursor big for a second, then back to regular size. Also turn of the shake to make mouse bigger option.
@@jeffreyjose9375that is too much work to stop flickering
I called apple to have them repair my airpods, just letting you know the US DOES NOT support consumer law. Thanks for the tip though! :)
Well America is the capitalist paradise. The law only protects the corporate world I guess. Such a shame for a country that produces so much tech. even if they manufacture it overseas. I feel for you my brother.
Only Florida has consumer laws
That's true, except if you have American Express credit card; you usually get a little more warranty on your product (about a year). Though I had a faulty Dell laptop that had logic board issues, and after a replacement AND having to go as far as contacting *Michael Dell* through some foundation he was working at (Dell originally gave me a run around) I got a new laptop... Which shortly after was discontinued... And now that laptop has sleep/wake issues. Do not buy Dell laptops!
@@cameronbosch1213 Several credit cards now offer an additional warranty (my Visa does). Check with your credit card company to see if they do.
@@ArmandGirard I am aware, but after about a year, American Express wouldn't help me, which led to a whole s**tshow, which is still ongoing, as each laptop I get sent as a replacement has something wrong out of the box (sleep issues, electrical logic board issues, etc.)
In The Netherlands it’s called “Nederlandse Consumentenwetgeving” And actually, here there isn’t a time limit. It basically states that “the expected life time of the product” and “reasonable time after the discovery of the problem”. Hope I could help!
Before you can complete saying that word to the apple store employee, its gonna already be 6 years
@@simplycod3789 I guess that’s the reason they didn’t state a specific date
Daar wordt soms toch ook de term non-conformiteit voor gebruikt ?
Dus hoe maak ik hier gebruik van wanneer bedrijven zeggen dat mijn garantie verlopen is?
@@SteashEdits Dat je je beroept op het non-conformiteit recht zoals beschreven in de Nederlandse Consumentenwetgeving.
For anyone in the US wondering about this: the warranty length here can last up to four years depending on the state you live in.
how about california?
Dang it lol
What about theft and loss warranty? They don’t want to replace my lost/stolen phone because it’s no longer on the iCloud
I couldn’t find anything on apples website
What's it called here
I used this exact consumer law rights to get a free battery replacement after owning a 2014 MacBook Pro for 4 years. That would’ve cost me £450 to replace haha! This video is good to make everyone aware of this as I’ve been telling ALL my friends and family to use this powerful right for YEARS now! Legendary video to put out as always! Keep up the amazing content! 🙌🏼
My Beats studio 3 Wireless (Desert Sand) were bought in 2019 and broke in December 2020. They ended up giving me a full replacement since they couldn't fix it. However it has broken again a few days ago and I don't know if they could be fixed?
Will this work for my 2012 macbook pro too. I love in Thailand(>︿
@@redpanda146 if it is more than 6 years in the UK, they won’t fix it :/
@@Random-sk6hm wow that’s really bad luck! I don’t know about a replacement twice but I don’t see the issue with it. Consumer law is kind of like extended warranty for 6 years
You should have asked for the refund instead and bought the latest model.
Spoiler : 3 words = 'Consumer Law Rights"
“”Unable to verify this iPhone has a genuine camera”” is what I got on my 12 pro max after 3 months of use. I will be getting a replacement soon.
Ok. Did you get it repaired recently?
@@hazyproduct1692 yes. They replaced the entire phone for free. The cameras work perfectly now.
If you live in the US consumer law IS NOT A THING unless you live in the state of Maine. Bypass this video.
Imagine how many people could save their money
It only works with some manufacturers and retailers though. Apple had a well known defective product so would've had little choice but to replace or refund Daniel since it's easily provable in court
A few things missing in this video. The Consumer Rights Act says that consumers must receive products that are
1. Fit for purpose
2. As described, or as seen in a sample
3. Of satisfactory quality
Item 2 also apply to digital goods.
In this case, claiming for Apple products usually comes under "satisfactory quality" and without defect.
Within 30 days, you can ask for a full refund. This is the right to reject.
Beyond that, the seller can offer a repair or replacement before you can ask for a partial refund. This is the final right to reject.
If this final rejection is within 6 months, the seller cannot deduct anything from your refund for use of the product, i.e. you can claim a full refund.
There is no mention of a 6 year cap in the law, but a contract between the consumer and the seller can lay out the limits on claims provided that it is not unfair.
My Beats studio 3 Wireless (Desert Sand) were bought in 2019 and broke in December 2020. They ended up giving me a full replacement since they couldn't fix it. However it has broken again a few days ago and I don't know if they could be fixed?
If Apple cares so much about the environment they should give you a 10 year warranty to save you needlessly creating any any 'E Waste' over this period🤓
Not many people use for more 2-4 years
well damn, i’m american so thanks for making me wait until the end to realize I don’t need this information...
Right wing: BuT butt bUT…SochUlism 😭
so capitalists get to rape the nation blind, while they beg for it calling it freedom.
@TFUSION 🤡
Unfortunately, these rights are basically nonexistent here in America.
This conformation really helped me. I was debating whether or not to bring in my MacBook Pro late 2016 for speaker repair, both speakers blew a few months ago and I’ve used external headphones etc for sound; I didn’t bring it in for 2 reasons, 1: it’s an extension of my arm and 2: I’m out of warranty and I can only imagine how much that would cost. Not to mention the butterfly keyboard issue. All of these issues would make you think I’d never buy another but it’s just so good, that’s the allure.
Did you end up using the The Consumer Rights Act 2015?
Good and bad are RELATIVE. 😉
Always been fairly pleased with apple. I had a MacBook Pro 2017 and the Touch Bar had some weird lamination defect, apple replaced without any fuss. also, back in the days of the iPhone 6, apple replaced that outside of warranty too. Good to know about these rights though. I would probably still get AppleCare for more expensive products for the accidental damage cover though.
Ireland as UK have 6 years of warranty! Good to know!
True. But isn’t it a little harder to get?
Apple refused to replace magnetic leather link band (leather layers begun separating/pealing off) saying - this specific part of band is not covered by AppleCare+ warranty. In reality they do not care about any "consumer law rights", their statement was - in USA it is applied in state of Maine only. Loyal customer, have spent 10k over last years on Apple products - we do not care :-)
6 years is a long time for something to break but if we want to live in a society that is resourceful and that cares about the environment they should make sure manufacturers build quality products that last.
I went to an Apple Store here in the US and yelled “Consumer Law Rights” a bunch of times. I ended up getting arrested and was told I’m not allowed in any Apple Store from now on. Anyone know how I can get my mbp fixed?
I did this too but instead I got tied down by the apple employees and they all took turns throwing apples at my face and to make matters worse they did it in front of the hot dog on a stick I frequent at that mall! I was so humiliated! If that’s what they call support than I wonder what Microsoft does.
I love it how we talk about consumer rights like it’s a thing that was hidden somewhere in the cave. I’m still glad that you mention it for other people to take advantage of it if Apple doesn’t wanna cooperate
I never knew about it and does it work in other parts of the world or it's only in the UK
@@ko-Daegu listen to the video!!
So refreshing to hear “get those snacks ready”
he takes almost 12 mins to talk about the consumer rights laws per country.
just ffwd to the 11min mark.
That's what I call a great service Daniel. I am pretty sure not enough people knew about it. Unfortunately there's no cover in my country but there might be a lot people would benefit from it in other regions. Cheers!
Good luck trying! I bought a MacBook Pro 2 years and 1 month ago, now there’s Verticle lines down the screen and horizontal line flickering. Brought it to Apple and they wouldn’t replace it, said there was also no signs that it had been dropped or that there was liquid damage so it is there problem. Got it independently checked and even then they wouldn’t replace the screen. Now have to pay £520 to get an £1900 laptop screen repaired… the consumer rights law won’t always work
So sad
You need to go back and say “consumer law rights” three times then they will take you seriously I tried it today and it worked
I didn't know this! I'm in the UK! This is amazing! Thank you so much Daniel!
Consumer rights act 2015, I used this when my iPhone 7 became faulty a few years after purchase.
I really like the thumbnail 👍
Apple might follow the law but won't train its staff to know what consumers are entitled to and enforce those standards. Apple is not alone in this but it is clear that brands rather sell you a repair or new product then do what's right.
Be a Karen and call consumer service. Sometimes being a Karen is OK. Consumer service will call the Store and have them comply. That's what I did.
@@alcidesfygood idea!
In Australia we have a thing in consumer law called statutory warranty. Unfortunately Apple has a tendency to disregard it which has burnt me three times - faulty 17” PowerBook, one of those 15” MacBook Pros with the dodgy Nvidia graphics card and most recently a USB C MacBook with a non-functional Power/USB C port.
Apple has really gone down hill in terms of customer relations since Steve Jobs died.
I actually received the best warrenty money can buy regarding Apple... I DON'T buy their Over rated - Over priced crap! Been dealing with computers since CPM was the operating system!
I have an old MacBook Pro from early 2015. It has a problem with the battery; it says battery Service is recommended, and the 13inch 2015 Macbook is not yet vintage. I use Mac Big Sur macOS 11.6.8.
The first MacBook Pro 13 came back in March 2016. I got my main second Mac mini (M1, 2020) last Dec 2021.
Today, I will be contact Apple support for this problem, I had it seven years , I hope it fix or replace and I will be use my customer rights law.
Magic words are, “I guess I’ll just go buy a Samsung then”
Are you serious
Samsung😂
After this video they are definitely not going to offer you review units. Great video! Power to the people!
I don’t think he gets review units he buys them mostly.
A lot depends on how friendly your Apple Store is. I’ve gotten several free repairs when I shouldn’t just because they were being nice. For instance, my wife dropped a 6-month old iPhone in the toilet, and we told them that. They replaced it anyway even though they had no obligation to do so. I took in an iMac for warranty repair on a bad drive but asked for them to fix my cracked screen. They told me it would be $75 to fix the screen, but when I came to pick it up, they told me they decided to fix it for free. Sometimes you just get lucky.
You must be the luckiest guy in the world 😂 I’ve been charged nearly full price with applecare+ for issues like a small scratch on the back of a phone meanwhile just wanted a front screen fix
Where r u from
The following three words are…”I’m buying Microsoft”
In Australia, warranty, by law, is 2 years but also “reasonable use” after this, must extend this further!
Electronics are also really well covered in Australia, so reasonable use of batteries etc should be able to be replaced no fuss.
I got a free pair of AirPods out of ACL & a 2016 MBP replaced brand new 4 years after warranty ended. Boy do I love being Australian.
No wait isn’t it 3 years
Cause for me it is 3 years
Like when I searched
What if my airpods 2 was stolen 2,5 years ago?
Yeah USA will NEVER do anything like this
😭😭😭😭😭😭😭
I've spent the last 2 hours researching, and I cant find anything that is clear. No even apple’s website has a page to disclose the US’s consumer rights. Then I went on to do a research for other countries, and there it was, top of the google page and in simple and plain English. Has anyone found it for the US? I cant even find forum/discussions. This is disgraceful
I’m in india and I bought my brand new iphone 11 in 2022 January and I noticed that my phone have constant heating problems and battery drained to 98% in two weeks what should i do to have a replacement of it? It’s under warranty till 2023 January
ZOT always making the most informative and helpful tech videos 😎
I’m like that’s awesome.
Then I check the consumer rights for US 😒
For the fellow danish audiance, “consumer law” is the english word for “reklamationsret” and is also 2 years.
Not sure if it was mentioned but apple world wide warranty and apple care is covering your product in the whole world as long as there is an Apple store or a Premium reseller / service provider. Where the consumer law can only be used in the country it was purchased, so don’t go buying all your items in UK if you don’t live nearby hoping for a 6 year warranty, unless you wanna travel back to UK for the repair. At least that is my experience
THIS.
I couldn't get my phone fixed because i bought it in the US whilst living in europe...
Nå så man har kun 2 år i Danmark 😅🤔?