The Real Reason Tim Hortons Is Struggling To Stay In Business
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- เผยแพร่เมื่อ 14 ก.ค. 2024
- Canada's own Tim Hortons is many people's go-to place for breakfast food, coffee, and donuts, and it has made its way across the border and to 13 other countries in the world. It is struggling but surviving in Canada, but the same can’t be said about its locations in the United States.
It seems that people aren't’ digging the Timbits, pretzel bagels, and mac and cheese anymore. Many of its locations all throughout the U.S. have been closing down, and that is not a good sign for the once-popular joint.
So, what’s going on with Tim Hortons? Here’s the real reason Tim Hortons is struggling to stay in business.
#TimHortons #Restaurants #CoffeeShops
Survey says | 0:00
Slow sales | 1:29
New corporate leadership | 2:25
Hangin' at Tim Hortons? | 4:04
Lack of promotion | 5:27
The Beyond Meat brouhaha | 6:30
The new lid design | 7:32
Specialty coffee competition | 9:06
Falling short | 10:17
Neglecting the customer base | 11:18
But there's hope | 12:14
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Timbits or Munchkins?
What's a Munchkin?
Mashed the hells a munchkin? Timbits, thanks.
I think munchkins are the timbits of the USA
@@stevenartuso9708 Huh and here I thought Timbits was a goofy name lol
T i m b i t s .
Ever since Timmies was acquired by Burger King, their coffee has become trash; tastes watered down. I’d rather get my coffee from McDonald’s or second cup.
I thought it was just me,it literally started tasting like water
And that there is the actual answer and for some reason they can't seem to even figure it out lol
Depuis que Tim Horton s’est fait acheter par une compagnie Américaine qui contrôle Burger King , c’était Canadian avant. La compagnie qui est en arrière de ça, à commencer à rajouter plus d’hamburger! Yoooo, café et beigne that all ! Tim a juste besoin de ca pour fonctionner ! Avec des beignes de qualité !
The dark roast is fair, but the regular roast is brown watee.
The Iced Capps are really good, though. I get them even in the middle of winter.
Isn't that how it generally goes, corporate suits get involved quality drops, then profits and it's someone else's fault.
Nailed it......
Well that, and they started serving raw sewage instead of coffee.
@@Zeropointill ur funny dude. "raw sewage". ok u can hate on their food my guy, but the coffee there is good. not sure why people say mcdonalds have better coffee lol. when i get mine its never even hot. starbucks and second cup arent more expensive and not even that great
@@Mikasway I dont know where you live here but tim hortons gives you this unappealing sour taste. The quality has definitely dropped
@@Mikasway where do you live? Tims is nasty compared to Rotten Ronnies.
Tims is good! No, no its not.
The problem is Tim Hortons trying to compete with McDonald's, when they should be trying to compete with Starbucks. They're failing to do either.
It's because Burger King bought them, Burger King thinks it is a fast food chain, but it is not!
it was working for a year or two, then mcdonalds did all day breakfast and it blew tims out of the water
Some random Nintendo Switch Gamer that's why Tim Hortons is going downhill
McDo also improved the quality of their coffee over the years too.
The sad thing about Tim Horton's is that early on, they were not competing with anyone because they offered a great coffee, very good donuts and even their soups and sandwiches were good. When they were bought out by Burger King, the quality and taste of all their products dived down overnight and you cannot fool customers who were used to that special home feeling. The company lost its faithful customers and it was down from then on. If they could bring back that same quality and if they listened to the customers, then they could make it back. Otherwise, sad to say, I don't think they will bounce back.
Tim Horton’s was bought out by Wendy’s not Burger King. Burger King in Truro, Nova Scotia ,don’t bother. Their food is disgusting!
@@paulinalang8930 nope it is b.k. RBI owns both of them.
Wendy’s owned them in the 90s to early 2000s.
tim hortons coffee is tasteless and simply disgusting (McCafé) FTW
Tim Hortons only needs to do one thing to bring customers back: reintroduce goods baked IN STORE. Ever since they got rid of that stuff it's been a steady journey downhill.
And bring back quality coffee and creamers.
you smoking crack
The only problem eith doing that is it takes way more time and the timbits and donuts will not be the same size every time, not to mention that it is more expensive to buy the ingredients
That and the lids.
They are "baked" in store, everything just comes in frozen, then it's just put in the oven.
I miss when Tim Hortons used to make their donuts in house.
Yep, that was the first wrench in the gears. Way before the takeover by RBI. It was almost 20 years ago, when they stopped making donuts fresh in store. They started trucking them in frozen from a bakery in Ontario. If they had kept their donuts, upgraded their coffee as required, and kept their original management, they would still be successful.
Back then there probably wasn't vegetable oil in most of their baked goods either.
Plastic Plant oils mark the end of my buying food there for good.
See aajanous vonderplanitz
Krispy Kreme in bc at least makes their donuts
You won’t once you realize their bakers were also responsible for cleaning the bathroom.
@@cheifwaffle Krispy Kreme always makes their own donuts in house. That's what I love about them. Too bad they're not everywhere.
Bake in-store, get the old beans back, re-introduce dairy-free / vegan options, have higher hiring standards, treat the employees better
bake in store wasn't even mentioned in this whole video and it is key to why they went to shit switching to frozen
exactly
@@soldatheero it was, in a way, mentioned in the video. The part about pre-made foods for consistency.
One friend of mine was a baker for a Tim's franchisee when the frozen bake-off was rolled out. He quit: "I'm a baker not a toaster"
They do have vegan options, right outside the store you can eat all the grass / dirt you want.
Wow u hit the nail on the head
Tim’s is NOT Canadian, or at least hasn’t been for a looong time
Burger King bought them in 2013 dumb ass of course they aren’t
CanadianCanEat they were owned by Wendy’s before Burger King, you know the king of burgers who can’t make a decent whoopee burger. 👍🙂
Bayani Custodio huh?
Literally the furthest thing from Canadian. Employees and owners of these shops says it all. The bathrooms are a health hazard. Filthy.
as soon as they were purchased by Wendys they switched from fresh donuts to frozen
Where did they go wrong? How about the watered-down coffee and the airline-quality food? They just don't measure up to the competition anymore. Just compare a Timmies breakfast sandwich to one from McDonald's. Same with the coffee.
Burger King ruined Tim Hortons and lose its Canadian roots to an American chain. Tim Hortons is Canadian. Why Tim Hortons are doing fine in England, Spain and Dubai while their quality keeps failing back in its native Canada? It was decent when Wendy’s bought Tim Hortons, but it was getting worst over the years.
Airline food is not bad unless you fly with American airlines.
RANDOM GUY if you can still fly American in future...
How about treating their employees like robots. I had a cashier doing six tasks from preparing meals, running the register, refilling coffee and restocking ingredients. All while I was ordering. what should have been a two-minute transaction took 15 minutes!
Ronaldo Seven true I recently visited family in Dubai stopped at a Tim’s and it was good
Tim Hortons should read these comments. Really. Like now.
Corporations dont like hearing the truth, they would have to admit it was their fault and apparently incompetent.
The only good thing to have come out of them as of late is the tea I had on my way up to my co-op position. Because it's pretty hard to screw up tea. Stick the bag in the hot water, give to customer, take money.
Why would Tim’s listen to 1.8k comments? They would need at least 100k for them to do some sort of change, 1.8k ain’t much for something as big as Tim’s.
I'm Canadian and have been going to Tim Hortons for 12-13 years. I noticed over time the quality dropped. The only thing I get from there is a basic tea or coffee. I don't order any food from there. Muffins or donuts are mediocre at best or not so good... They need to step up on the menu to claw back the sales to fight with the other chains
Did you enjoy the extra coffee grinds when they got the new coffee makers? Do not go as much as I use to.
The Tim Hortons near me is always sold out of what I am trying to buy. I also can't stand their "for a limited time only" stuff. I want consistency, not "we don't sell that any more". I will give them some credit however as they are the first place I look for when I have to pee.
Or need wifi....but their food? No.
Main Reason: They don't cook anything there anymore. The donuts, the sandwiches, everything except the coffee, is just re-heated and most of it sits around in warming chambers all day leading to old tasting food that also doesn't seem to know what salt and spice is.
Was the worst idea for them to stop making the donuts in-store. They're all shipped from a mega-factory and then coated at the stores.
I live in Calgary and there is two Tims in Calgary that make food in house. If you do live in Canada go to Calgary and visit either the tims in Bridlewood or the one in Shawnessey.
@@RANDOMGUY-ty3ze Do they actually still bake there though? Or are they using the mass produced ones and just giving them a coating?
Yes yes
Maybe they should try instant coffee and make the customer pour the water themselves? LOL.
Probably important to note that they are shipped frozen, and just re-heated in store.
Years ago I used to pull up to a Tim Hortons and knew exactly what I wanted, a coffee and a doughnut. Now I pull up to a timmes drive thru, I sit there for 5 minutes just reading through their menu and the hundreds of new items they launch every week .... which are always a disappointment. My advice for Tim Hortons is to keep it simple and keep it fresh.
YES !
so you're the one holding up the drive thru line, eh?
I don't know how they can claim their donuts are fresh when they come Frozen
They used to sell coffee, but now they sell water. I heard that McCafe picked up their old supplier after Tim Hortons screwed them over. Tea is the only decent hot drink, but it's hard to mess up since they just add the hot water. The baked goods are always stale and don't taste fresh. Its not uncommon to see flies in the display cases as you wait in the slow line standing on sticky floors. Their employees no longer believe in the brand since they're treated like trash, and management seems to be most concerned with cost-cutting. McDonald's used to be the joke for minimum wage jobs but at least they have standards, a good corporate structure and most store managers at least have tight control of what's going on. Basically, Tim Hortons is now a generic fast-food chain that lacks identity and purpose. RBI has milked the chain dry and now they're so far behind Dunkin, Second Cup, McDonalds, Starbucks and even Country Style, I've lost all hope.
Cause they're cutting costs -and quality, massively and all the time.
Raising prices simultaneously
Exactly
They hand you your food item by item instead of putting it in a paper bag and giving it to you all at once.. like really, how much can you save on one paper bag.
It's called hiring foreign workers
I remember when I was working at Tim's a couple years ago, a large coffee was $1.85 now it's $2.10 where I'm at
Here's my opinion based on my experience as a former Tim Hortons employee: the management is shit. The food is poor quality and the coffee is disgusting. They hire people who can't do the job well and instead of letting them go they just keep them. Those are the 3 major issues I had with it personally.
You are talking about a "tim hortons" job, not a lawyer's or doctor's office. Of course they will not do the job perfectly every time every day.
Let them go?..
OK fine the next set of staff is going to be the same. No difference. Why? Because
1. NO one is happy working at Tim Horton's PERIOD.
2.NO ONE wants to be there for 8, 9 hours dealing with all the garbage food that they have, rude managers, lack of proper training AND then also many rude customers.
So, instead of blaming the staff, you should try to understand WHY AND WHAT IS WRONG.
Hey, maybe learn to read before commenting. I worked at Tim Hortons. For 2 years. I'm pretty sure I know what I'm talking about more than you think.
I kinda want to work there at a part time job then become a doctor later then but should I work a Mickey D’s (aka McDonald’s?)
@@trollingmermaids I worked there for 5 years at a few different locations, and noticed the same issues . Another major one is the emphasis on drive thru times over everything else , it causes staff to cut corners and compromise quality , especially by not stirring coffees properly . Another issue is having young kids who don't drink coffee making coffee , so they don't fully understand that it's undrinkable when you hand it out unstirred for the sake of shaving off 5 seconds of window time. They have a tendency to put the slowest staff on front counter which causes ridiculous lineups and very few people will jump over to assist them when it's needed . Now that a large number of staff members are foreigners that struggle to even speak English , it creates alot of mistakes , misunderstandings and overall frustration for customers that can be off-putting
@@trollingmermaids first why do you feel insulted.? If you are discussing an issue, you do not need to be disrespectful.
I did read your comment well. If you had worked at a Tim Horton's before, then you are basically complaining about the performance of your management and your "coworkers". And You expect them to let them go and this will solve the problem.
So you think only tim hortons has this problem, go check Macdonald's.
You read my comment too. I said:
1. lack of proper management will NOT create any better employees.
2. Working in such an environment and having to deal with Unorganized menu which even tim hortons had admitted lately that their menu had discouraged customers and brought down sales. These are problems that will not create good employees even if you change the staff.
There's 6 or 7 locations within 2 miles of my house.sometimes I wait at the counter for 5minutes without someone acknowledging me.then they're out of what I order
This guy knows ^
They're "out"
No they arent, they are just a bunch of lazy (mostly teenagers) people who dont wanna make/grab what you want
1) Drive thru takes too long
2) Have hard time understanding cashiers.
3) Donuts are not good anymore. Stale most of the time as well.
4) Trying to compete, too many items on menu making customers wait.
I'm Canadian. All I can say is that their coffee is trash.
why? Tim Hortons is a 5 star drink and donut chain in my opinion
I like there coffee
Same 👌
@mimirules21 hey mouse, so here's the deal with coffee: as you get older you get busier and you lose your energy faster. Coffee gives people an energy boost, it's not just about the taste
Agreed.
Ever since Tim's was first sold to Wendy's and right through to this day it has been a downhill slide. Frozen donuts from a factory that get warmed up and called fresh. Not a single fresh ingredient. I guess everything changes ... some for the better and some not
Happened long before that.
Bottom line, it’s trash. They made the changes that made it trash. They can reverse them, but this is what happens when accountants and MBA’s make decisions about food quality.
.... and when you have US execs not caring one bit about having a Canadian based coffee non-burger fast food chain keep making a profit. It sucks massively.
Once Tim’s stopped actually making fresh donuts and when they moved away from their original roaster - it was the beginning of the end.
A toasted bagel isn’t actually toasted
A breakfast sandwich isn’t actually fresh or hot.
Figure it out Tims!
The problem with timmies is they dont have their own identity. They used to back in the day. But now they just follow the suit
How so? Their problem imo, is they don't follow more upscale places. Even their brown based company colors really suck. Their cups/lids still leak.....I've been saying for ten years, they need to go more modern and change their colors. And I'm sorry, but I dont miss the old lids. They were abysmal
They do have an identity. It's pure Canadians even though it's a Brazilian owner. Down to the hockey and winter themes. It doesn't sell well overseas.
@@001spring Following the upscale Starbuck latte soy crowd will be it's death bed. Tim's has always been the everyman type of restaurant. It's homey, familiar, and unpretentious. Look at the parking lot and see all the pickup trucks. You see a lot construction workers, people in colour vests, and uniformed people. It's not perfect. Brown and beige is warm but overused. The menu has to be drastically cut. Tim's has to stop competing with McDonald's and be it's own thing.
Tims is owned by Burger King which I believe is an American Company. Now an Iconic Coffee Brand in Canada is owned by out side forces. Who have no idea what Canadians like... And go by what Americans like. (No disrespect to Americans).
Maybe stop pretending to be Canadian when you’re not and listen to your customers for once. It took them years before they changed the cup lid to be like McDonald’s and not have it spill in the car...
It was founded in Hamilton and I'm pretty sure the HQ is in Toronto. How isn't it Canadian? The parent company to them isn't Canadian though.
Bread bowl. Bring it back. You jerks.
Can't stack cups with the new lids. Hate them.
Oh my god your right, I hated that when it happened. Totally forgot about that!
what do you mean u can't stack them... I put one coffee on the lid of another and carry it when I'm opening doors just fine. Maybe I'm misunderstanding.
I stopped going to Tim when they didn’t treat their employee right during the increase of minimum wage. It appeared as if the American owner bullied the Canadian workers. When I switch to McDonald, their coffee is better and more consistency.
Remember when they had those drop boxes where you can write a review or something about the restaurant? Yeah I don’t think they have those anymore
It sounds like Tim Horton’s needs to realize.That if it’s not broken why fix it?
👏🏿👏🏿👏🏿👏🏿👏🏿
By the time you find out it's broken, then it's too late. Just ask RIM (aka Blackberry). You have to consistently innovate before the market punishes you for not doing so.
@@MelvinJ64 you know you are comparing tech sector with a restaurant chain right? Canadians go to Tims not because it comes out with a new flavour doughnut every month.
@@rb385354 I mean I went for quick service, and good coffee. WENT
Burger King is the reason why Tims is failing. Molson Canadian should buy Tims and send BK packing fur ruining Canada's Brand.
Tim Hortons drive thru's take forever now and the donuts tastes terrible. Go back to baking them fresh in the store like Country Style!
Fortunately not the French Crullers. At least the ones I had in New York. How can you mess up Crullers?
Country styles good?
in the states i heard from my american buddies that tim hortans sucks there but here in canada it actually good
and a possiblility of drive thru taking forever is the customers some people are slow AF and i should know im working at tim hortans right now lol
Stop trying to be MacDonalds you won't win. Go back to being Tim hortons
It's weird because Starbucks is the most highly overrated coffee in the Galaxy. I think Tim Horton's main problem is it's incessant fiddling with its product.
When they changed their coffee brand about 6 years ago, a lot of people could taste the difference. Then they started adding too many food options. It was popular for it's smaller options. Then new ownership took over and its popularity declined further.
This is what happens when you take the Canadian out of such a once great institution. No respect franchise owners or employees, coffee not what is used to be, donut selection+quality+price is gone - so tell me why the hell would I want to got to Timmies? It's been McD's for my coffee for me last 2years, and found out they actually get their coffee from Tim's original supplier :)
The coffee at both McDonald's and Tims is the same and i do not taste a difference. Although it is probably just my opinion.
Oh. Im gonna try em out
@@RANDOMGUY-ty3ze That's just you. I know many people who drink coffee, and no one prefers Tims to McD's. They're worlds apart. McD's coffee isn't even incredible, but it's still that much better.
Shitty coffee and lousy food,that’s today’s Tim’s.RBI has ruined a great brand.
robloxmaster3446 RBI owns Burger King and Popeyes too.They’re a Brazilian investment company
But was their coffee ever good to begin with? I don't think they've ever sold actual Americanos
will Philip At one time it was.When Wendy’s bought them,it was the beginning of the end for Tim’s imo.RBI now is running the brand into the ground and people are reacting by not going there.
Prices are increasing, quality of the food and drinks are deceasing....
I stopped going to Tim's when they argued paying it's workers a decent wage. Not even a good wage, just a decent wage.
I just miss the independant mom and pop bakery shops that our country was once full of. Their donuts typically had their own distinct handcrafted taste and variety, instead of the donuts that taste like they came from an assembly line. Now you are lucky if your locality has any those type of shops. I know they still exist, but certainly not around where I live within reasonable travel distance.
They make their food way ahead of time... Tastes like cardboard.. Orders wrong always..
Back years ago when I worked at a Tim's all stores would get random inspections from a higher up rep and be graded for efficiency, cleanliness, quality of service, display cases full, etc. That was back when more stuff was actually prepared in house.
I don't know if that still happens.
I work at one now, they still have corporate audit and inspect the place.
As a Canadian, I say that the main problem is they cut corners on the items that made them who they are. The quality of food and coffee had decreased dramatically over the years and customers have a choice. I think RBI just assumed they were gonna come in and cut corners and it would work out; but clearly that didn’t work. Also, I feel that they don’t pay enough attention to customers and their feedback! If they looked at these comments for example, I’m sure they’d be able to educate themselves. But RBI cares about money money money!!! I feel like customers give poor feedback on something and instead of listening they do the opposite and make it worse. RBI is 110% to blame for how they’ve handled this. Timmies was on top of the game before they acquired it
Ever since they were bought up by RBI a number of years ago, they made tons of changes which forever changed the restaurant. Other than breakfast their other offerings are poor. Poor and super expensive food along with tiny portions. The food is cafeteria tasting. Bland and below average. Although Tim’s management Say the coffee is unchanged, it clearly tastes different. Not in a good way. Their so called specialty coffee are all made using with essentially vending machines. It’s like the ownership doesn’t know what to do with the chain. If they don’t figure it out soon, they may start to have to close locations as the chain starts to falter.
I like to think that you are wrong.
I believe RBI is slowly dumping the stock because of poorer earnings.
The get my order wrong every single time, that’s why I stopped going
Ya so bad haven't been there is a long time.
been short changed by a cashier who couldn't tell the difference between a 5 and 20 dollar bill. Dunno how that's possible in customer service...
@@kavinh10 they may have thought you tipped them. i have had that happen to me a couple times.
I had someone at the drive through who served me and my bro and he could barely speak English lol. I nearly bursted out laughing because I was watching my brother get triggered over the lack of understanding what was being said lol.
You have pure immigrants that don't give a shit or barely speak English, probably both, that's why your order is always wrong
The reason: Tims used to be for the customers and their Canadian identity and then they sold out to an American company who only cares about profits
Well you DO need to make a PROFIT to stay in business. (GASP!)
Adamantium Scorpion their profits were on the rise for several years and weren’t going out of business before the merger. It’s not like they had no choice of selling out. They did it to increase their profits and to expand into the us
You can't even eat your donut in your car in the parking lot anymore ... Tim's will call the cops .... full story on Rebel News.
the coffee sucks, and so many other places sell coffee and doughnuts for cheaper and better tasting...
right ...like the gas station...lol...Speedway has bomb coffee!!!
Here's the thing, Starbucks coffee and menu is even worse
Ah yes. The wild american
Very true
Jeff Brisson no, the starbucks menu is way better
There all so dirty now and they never give you the right things you ordered
Or give you something you didn’t order
Timmy's is owned by RBI which is owned by 3G Capital which is owned by Jorge Lemann who is a Brazilian/Swiss billionaire (27b), but Timmy's is still marketed as a small town Canadian success company. Could it be this corporate lie is alienating people?
Tims experimented too much with their menu - they moved away from donuts & great coffee to sandwiches like the Beyond Meat burger, which ultimately failed.
What happens when you sell to foreign nationals. It's not a Canadian company and and most Canadians know this. It has become a bleeder corporation and the bottom line is more important than quality. Stop trying to become a restaurant and be a coffee shop.
Their coffee tastes like it was brewed from stale beans.
The coffee hasn't been good for years and the service is extremely slow. Tim hortons is a great Canadian disappointment.
Since they were bought out, they are not the same. They never will be again. The real Tims is GONE for good
😡🚫 Tims’s ⚖️
Doughnuts are no longer made fresh onsite
The breakfast sandwiches are passable but that hashbrown is disgusting
The rest of the food is overprocessed and flavourless
In Toronto there is a certain group of people that tend to run the Tim Hortons. They move very slowly, do not listen to the customer so they have to ask the same questions over and over again and often the order is still wrong and they generally aren't welcoming. Poor customer service skills. They should not be in a Tim Hortons
Consistently the worst job I've ever had no matter the location. Just awful ... baby boomer retirement retreat with plenty of scapegoats.
Yes the hashbrowns are terrible, I don't get it
NvrSayNvr Exactly, I’m considered a “minority” and ill say that half of these immigrants can’t do shit even if their lives depended on it. So much for “multiculturalism”
@@jayzee2634 me too I am a racialized minority and my parents were immigrants but not from this group that tends to run the drive thrus and cash registers in Tim's and other places...no customer service skills at all
@FREEDOMunless someone is first nations we are all immigrants. I'm just saying people should do jobs that suit their customer service style.
I don't know why people would like the old lid for the coffees in Tim's because they were really week and would break easily too. Meanwhile the new ones are strong and are very sturdy
Shalom Paz! Cause people are stupid. The new ones were wayyy better
Quality of their menu/food went down years ago. It was an inevitable down fall. And a well deserved one for using cheaper ingrediants. Everyone knows this. There's no other convoluted explanation. They cheaped out and lost customers.
My main problem with Timmies is that I recently stopped drinking cows milk and that’s all they offer whereas Starbucks and Second Cup have at least 3 substitute milks.
Some of the back of the house changes are pretty stark. All their muffins and donuts were scratch made in house up till they got big. Now literally everything is IQF. And their coffee supplier changed. Nestle Canada use to broker it all in, till Tim's decided to ditch the producer at the end of their contract because they wanted more money on the supplier end. That worked in McDonald's favor, because they swooped in to grab those coffee beans around the time they started McCafe.
The coffee started to have this strange almost acidic taste so I dont eat or drink here anymore.
Yes!!!!
Oddly enough......each store has a unique taste difference. Must be the water?? Sometimes they'll top up a cup with some dark roast, and I can smell that shit a mile away ;/ I just quit buying Tims after years of drinking it every day and I make my own ;)
If you get a taste I find even the “dark roast” is watered down so much all I can taste is sugar and “cream” and that’s with a regular (1 cream and 1sugar) i have had camp coffee that can be anywhere from a few min to few hours old and STILL taste better than the shit the sling ....
I worked at a Tim’s in southern Ontario for over a year.
I was lucky with the location I was at because our manager was awesome and listened to us when we needed to talk to her.
However...drive thru times. Ever single order that is ordered via drive thru is expected to be done in 20 seconds or less. Which, in my opinion is ridiculous. Yes, speed is required for the fast food consumer. But this rule needs to be loosened. My hours were cut (for this minimum wage position) because I didn’t meet the 20 seconds at window.
Next...the demand. They cut hours across the board when minimum wage was increased in Ontario. Which, I understand. But it isn’t fair to the ‘team’ that Tim Hortons wants to run their business.
Lastly....finding out Tim’s was bought out by an American company. Tim’s was unique for us, even me, here I Canada. It was Our coffee chain. Owners who resided in Canada. When RBI bought them out it turned me off from the brand.
Just my take on things.... :-)
I find the tim hortons good in ontario i mean i have no problems just dont like the coffe lids thats all
dying light fan i want to personally punch whoever approved the new lids in the face
My visits to Tim Hortons dropped about 70% after the sale to a US company who decided to remove fresh location pastry services. They opted to create distribution warehouses where baking would be done. The pastries would then be frozen and shipped to store locations to be dethawed and placed on shelves. Ruined the flavour and texture of the product. Since then, it’s been a slow decline as the rest of Canada catches up to me.
It’s quite sad. Tim Hortons was such a strong point of Canadian pride for me most of my life. Now, it’s still something to talk about and promote to visitors, however it doesn’t inspire a passionate brag the way it used to. 😢
From fresh donuts to frozen donuts, changed their coffee brand are the major reasons
Short answer, it’s not just a coffee and donut shop anymore. Quality dropped massively because of all the added food gimmicks to try and compete with other chains. It’s a damn shame
They always prioritize profits over quality and the customer. This may sound insane,...but, it works....take care of your' customers and the profits will become a natural side effect.
The Beyond meat wasn’t a success due to the fact of how it was cooked! It was like eating rubber and the buns seemed dry!
There was no comparison to A&W’s version!
Beyond meat is garbage. It is all chemicals, low quality oil, and protein isolate, synthetic vitamins.
You forgot a few pretty important changes that contributed to the company downfall.
1) The switch to ready fresh in the mid 2000s. They fired all of their bakers and replaced them with fancy microwave bake ovens. All of the donuts were made in factories after the switch and spent weeks if not months sitting frozen in a warehouse. Yet they call them fresh. Owners of the restaurants got screwed out of their biggest profit margin in making products from raw ingredients. Some of the new microwaved frozen donuts have strange ingredients in them like aluminum leavening agents.
2) They're not a Canadian company. South American company Restaurant Brands International owns them and Burger King. They're one of if not the number one users of palm oil in their factory made food items. Palm oil has been blamed as the number one reason for the deforestation of the rainforest and loss of animal habitat.
3) They thrive on illegitimate government subsidies for their staff. They hire temporary foreign workers who have a good portion of their wages paid for with Canadian tax payer funds. They use multiculturalism as an excuse for the need to diversify their staff rather than hire available Canadian workers.
This company has a lot more deep seeded issues than just gross food and terrible coffee lids...
Did they ever think that the employees treat ppl terribly and mess up everything.
Alan Garron customers can be assholes
Keago Keago yes very true as iam very much like that but understand the other side of the spectrum most ppl are there for a pay check and don’t care when I get fired for wrong reasons I cry when others are fired they laugh
Well, the workers in Tim Horton have no union, no insurance, no pain break, no paid vacations, no discounts... you name it
So how do we expect to get good service or a right order, it's crazy to believe it.
Indeed, no one with self-respect will go there.
Try getting decent service at 7.00 .am it's a hassle . Cutting corners will cut your profit .
Im not gonna lie, the one nearby my office has so many damn flies. They were flying around and landing on the workers. You couldn't even sit down before the flies started sitting down on people and their food.
Only time I go to Timmys is in the summer, when its super hot and grab an ice capp. If you end up getting to that last 20% of foamy dry ice at the end, the feeling of trash begins to sink in.
I stopped going three weeks ago when once again they raised their coffee prices with out warning in buffalo ny I am a senior and I finally said enough is enough I won’t be back
They raised there price of coffee 3 times in one year, cut staff by 30% and made drive thru more important then those sitting in for meals ..... this was predicted 2 years ago !
I guess nobody knows, that fella who bought timmy's . Sold the coffee recipe..... to mc d years ago now .When they rolled out the dark roast.
The company that complained when they raised minimun wage?
I'm going to cry now 😂😂
Timmies had been a part of my life for all of it until they sold out to the american companies and became trash. Breaks my heart but thats the way it is
We have boycotted Tim's ever since they started treating their employees badly! A company's ethics is determined by how they treat the people doing the work for them. Not Canadian anymore and Human Rights have gone out the window.
I work at a Tim Hortons, its especially busy during the quarentine here. I see a lot of people complaining about Tim's, and I can't really see too much as of why. Yeah the donuts come frozen and are then baked in the oven. The also installed new coffee pots a few months ago, we've had alot of regulars say the coffee has improved since then. My least favorite part about working here is getting my coworkers to help me out. I feel they should train everyone abit better so that we'll have orders under 3 minutes.
Haven’t been to a Tim’s in about a year, used to drive through every weekday morning so just learning your lids have changed. Bring back the old lid but design it with a push in opening and tapered edges around the opening. For over a decade I pushed in the lid opening into the cup and folded the sharp edges of the lid under them selves. Stops coffee from shooting out the hole when you hit a bump and you don’t cut your bottom lip on the sharp edges of the lid opening. Feel free to send me some royalties once you have made this lid upgrade.
You’re welcome!
I was given a a Tim's gift card over 5 years ago, still, no desire to go there as the coffee, donuts, and service is bad. Roast my coffee at home now and it is better and cheaper!
I've always thought timmies was over rated.
Their coffee has never ever been consistent.
One day a regular tastes great, the next day?? Shit!
It’s trying to keep up with the trends that’s doing it in - stay with coffee and donuts- know your audience. Stop parboiling the donuts-
Tim's coffee used to be so good. I used to go to Tim's daily and the last time I went to Tim's was about 6 months ago and it was the only place that was open!
What happened is they became completely soulless, meanwhile still trying to play up the whole 'Canadian nostalgia' angle that sounds more and more desperate and artificial the further they take it.
The coffee's gross and they don't offer non-dairy milk options, instead of trying to improve their dry, pre-frozen donuts they continue to throw sugar at them while caring zero about decent flavour, and you can tell how little they care about their staff by all the new food they keep throwing at them while not providing proper training on how to prepare them, nor balance an ever-growing and changing menu. Proof of their care for their own staff and customers showed when covid-19 was becoming an issue and they tried to tell staff they were only allowed to stay home with a doctor's note. Come on. Be willing to pay and treat them with respect, stop trying to do more while quality becomes less, and listen to customers for heaven's sake!
Oh, and both lids majorly suck. It's 2020 and it's a lid-figure it out.
Canadians may not sue at the drop of a hat, but we definitely, quietly take a stance! Tim Horton’s started going downhill when it no longer remained Canadian.
"That's not necessarily because Starbucks coffee and pastries are any better..." Yes, yes they are. Timmie's coffee has an aftertaste that takes a while to get used to. Given a choice, I will go anywhere before Timmie's.
That aftertaste is burnt af beans. S
Ten years ago, they made really good wraps and sandwiches. They no longer do.
They used to be a low fat and low sugar alternative to McD's.
Also, McDs now makes good coffee.
Minimum wage, treat employees poorly and even though are opened 24 hours in some cases, there aren't many choices during the night.
Tim's used to have good coffee, years ago. In fact it was known for its coffee. Now it tastes like battery acid.
Horrible music on the video by the way.
I work 40+hrs/WK, during pandemic and i come home to my family every morning with guilt that I might get contaminated and pass it on
Sounds rough. I hope you and your family stay safe.
As soon as it was no longer Canadian, people started paying attention. I havent been there in years. Big Corp treating people poorly, and a massive drop in quality.
Tim's has changed . But the change that I have noticed over the years is the customer service . The lack or loss of common Etiquette . The simple hello , How are you today . Thank you. Have a nice . A smile . If the employees seem like they don't want to be there . The customers won't want to be there as well .
The: "no loitering" signs didn't help either
I’ve been to the concept Toronto location. They have some really good items on the menu that’s not available else there, like red velvet late and fancy donuts that’s actually delicious, comfortable and nice seating area to work on on ur laptop but downside... although it’s open 24 hours, after midnight, they shut off the late machines, and stop serving over 80% or more of their menu and all u can get is a regular coffee or tea. They even get rid of their regular pastures if I recall correctly, and breakfast not ready till 3 or 4am. So what’s the point of a specialty store that’s open 24 hours when the menu is only available for 12 hours. That’s was my second visit there and my first visit I went and really enjoyed the food and my time there and we went second time while were in the area and it was a total
Waste of time because it was after 12:00am and their door was open but only coffee and tea available.
I dont know who made this video, but their coffee is getting worse. I do t even want to talk about that nasty bread they use.
They dont even have a grill in there. Its all re-heated/ microwaved food.
I always liked Tim's, but the last few years they have pissed me off in a few ways. The treatment of their employees and customers.
Also too long a wait to grab a coffee. People waiting for a meal when all I want is a coffee. Have a separate line for coffee and donuts and another for meals. McDonalds is where I go as often as I can and with their menu selection they can still get you out the door faster than Tim's.
And also the price of their donuts is too high and they seem to get smaller each year.
There is one Tim's not far from me that does the food line with a separate coffee line during busy times. They also have 3 tills so it is easy to do. Many locations only have 2 stations and slowing down the slower food line by only using 1 till would kill the location rapidly.
Another case of corporate greed?
You no longer roll up the rim in order to roll up the rim, now you enter a code into an app. Final nail in the coffin
Stopped going when new owners took over, ordered my coffee, thought it felt funny when they handed it to me, opened it to find only half filled cup! Most On Route (highway) stops are all the same, practicing this new scam to bilk us out of our money.
You guys ignored the two biggest issues. First they stopped making the donuts and bagels fresh in store (I believe the soups were too) and second at least in Canada they lost their beans to McDonalds in the early 2000s and it has been awful ever since. Who's Mocha Joe without the beans?
You forgot to add in Canada they staff their stores with temporary foreign workers who don't even speak english. Cheap, exploitive labour is great, right?
So true they let go of canadians for any reason they can think of and than being in a bunch of foriegn workers since they cost less to employ
You’re full of bull. “Non-Canadians” don’t cost less. Wherever you go in Canada, Tim’s is always minimum wage regardless how your pretty face looks like. All the employees in Tim’s spoke English and I never had trouble with anyone of them. It’s soooo stupid to think that they pay anything more than minimum wage.
What kind of garbage reason is that? Everyone gets paid minimum wage for working at a damn Tim Hortons. You want Canadians to serve Canadians? Then maybe if the resident "Canadians" would get off their high horses and choose to work in a degrading service industry job then maybe you'd have "competent" workers again.
So what? Perfect English is not a requirement for these jobs. I'm very confident they'll hire people who can make coffee and pronounce the word "coffee". That's all it takes.
You go into a Tim's and theres a team of 4-6 working on orders for the drive-through. And there is only 1 person working the cashier. Despite their also being a massive line in-doors. You stand there for 7-10 minutes most times during lunch before you can even make your order.