This Is Seriously Messed Up..
ฝัง
- เผยแพร่เมื่อ 11 มี.ค. 2018
- I think what they did was wrong. What is your take on the situation?
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In todays video I travel from Seattle to Cincinnati, Ohio to tour the proctor & gamble head quarters, learn more about their products, etc. After that, I left straight for Las Vegas to work with NASCAR on some stuff! I'm super excited to share with you guys what I will be doing with NASCAR. follow me on Instagram for more live updates on that!
Along the way I forgot about a waxing appointment that I had. I was charged a no show fee, which totally makes sense- but I was pretty irritated when I found out the fee was the full price of the service, which they weren't very clear with me about. Missing the appointment was an honest mistake, and I have never done so before. As a pretty loyal customer to this company I was pretty bummed out that they did this. People make mistakes. What is your guys' take on the situation?
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If their policy was explained to you as a 50% charge for no-shows & less than 24-hour cancellations and they refuse to refund you half of what was charged then I would dispute the charge on my credit card! That's shady to me, and I would not be going back. I've never heard of a place charging 100% for no-shows.
I feel like a portion of the price would make sense, but not the full price, especially without making it fully clear that is the case. In addition to the fact that you have been a loyal customer for so long. I think you made the right choice not to go again.
I already commented on your Twitter post about this... but I think you did the right thing. You called to see if it was a mistake and when you got the answer you made a decision as a customer to go elsewhere.
Monica’s at the airport?! NO WAY!
Full price is way too much. I've never heard of that. I understand a fee, but not 100% charge. You should complain to corporate.
I honestly would’ve thought that deodorant was an eos
did they show you all the animal lab testing they do too?
Yeah, when you no call no show an appointment typically they charge you 100%. If you call them to reschedule the same day then they’ll charge you the 50%. I work at a spa and we do the same thing.
Honestly as much as it sucks, I respect the policy. If people were allowed to no show all the time and not get charged, they would lose a ton of money over time. If you called ahead of time to cancel, the girl who does your waxing could have booked another customer in that time slot and probably have gotten a pretty nice tip as well, rather than waste time waiting around for someone who's not going to show up. I work in a gym and it's a similar situation with personal training sessions. There's nothing more frustrating than taking time out of your day to sit in traffic and show up to train someone and it turns out they just forgot to come. In cases like these, clients are still going to get charged, full price (the only exception being illness/emergency/etc). When employees are planning their day around you, it's not fair for them/the company to have to pay for your absence. It is unfortunate that it seems the policy was explained to you incorrectly the first time, but a 50% charge would be extremely generous of them. I understand that mistakes happen and it doesn't feel good to pay for a service you didn't even receive, but it was just one time and at least now you'll probably be more careful in the future. (sorry idk how this got so long lol)
I’m a massage therapist, and we charge the full price of the service as a no show fee, however, if it is the first time/an accident/emergency I usually let it slide once. The no show fee policy is in our intake forms that the client signs. The reason we charge is because this is our livelihood - we set aside an appointment time for you, reserving it so no one else can book that time, and if you don’t show, I don’t get paid, and there is usually no time so fill your time slot if you don’t show. If I let this go/didn’t charge for any no shows, I would be losing out on a lot of income! My clients also get two text/email reminders before their appointment as well, so there’s really no excuse! However I am understanding that sometimes life happens, I sort of deal with it on a case by case basis!
my mom works in a service industry similar to that, and it's only fair that they charge the full price because that's an hour that they could've scheduled someone else, but they scheduled you. It's really difficult to make a living in these kinds of jobs, so even though it was a mistake on your part, it would take from their income and it can be a big hit to their paychecks. It's annoying, but it's a bigger loss to them than it is to you and it's not their fault so they really shouldn't take that pay cut.
bring the purple hair back
I don't know if it's different in America but where I work in the UK, you get charged the full price of the appointment if you don't show because you have effectively taken a spot where another full paying customer could have been. We don't charge you for calling and moving the appointment beforehand but if you call during the appointment or after the appointment, we have to charge you. It sucks to be on the other end of it but especially with busy clinics, you know you could have filled that spot had someone had called. However, they definitely should have spoken to you before automatically charging your card.
Problem is when you book a time they expect you to show up so they do not book another client so they lose money when you are a no show....if you had 5 customers coming to see you and they were all spending $100 you expect to make $500 that day...if 2 people do not show now you have made $300 ...sucks but i see their point
It really depends on the business. Very busy businesses are going to have pretty strict no-show policies. If they are in the position where they were turning away other customers to hold your space then you will very often get charged the full amount. Think of the actual provider who is most likely working for tips, that person isn't getting anything even though the company is staying whole. Too many people have cancelled far too often for providers to not have that policy anymore.
Okay well if you forget your appointment it would make sense to me to charge 100% because they could have had another client who paid the 100%
I had a similar thing with a gym membership. It was an 18 month membership and there was a line in the contract that I could cancel after 12 months with no penalty. The language was a little ambiguous so I asked the sales rep to clarify it. He agreed that I could cancel penalty free after 12 months. When I went to cancel at Month 13, the gym asked me to pay the $500 penalty. I told them according to our state’s laws, they were exercising fraudulent behavior by telling me one thing when I entered the contract and saying something different when I was trying to exit it and I’d be happy to take them to small claims court and/or report to my state’s business regulatory agency. Needless to say that was enough to get them to cancel the membership penalty-free. I was courteous the whole time but I wasn’t going to let them screw me over. In your situation, you should’ve checked the policy online and also asked “What is your policy for a missed appointment?” Instead of “Is it true that it’s the full price if I miss my appointment?” to try to catch them on their bullshit. But you live and you learn for next time.
Here's the thing- As a licensed esthetician, most of your pay depends on how many clients you see and the amount of services you provide. I do understand WHY they charged you. When you make an appointment, that time is then unavailable for other customers. So for you to not show up without a cancellation in a decent amount of time, it means they've lost an appointment that they could have made with another customer during that time. However, I definitely don't think they should have charged you FULL price for the service, especially given your situation. I really admire how you handled the situation, though. It says a lot about you as a person to make the decision to go elsewhere instead of blaming the actual employees for a company policy.
Unless there is something written that says how much you have to pay for a missed appointment then you should expect to pay full price as you wasted other peoples time waiting around when they could have had another client. I would go in person when you can. Then decide if you want to keep going there or not. You always get better service when you are in person rather than on the phone.
Isn't it the same like not cancelling a hotel room? You often get a chance to cancel for free up to 48hours in advance, so that they have time to book your room for another customer again. But if you don't, they can't rebook your room again and therefore lose potential profit. It's the same with this appointment. If you had cancelled, they could have had booked another customer and just charged that new customer for the work actually done. It's a company's way to protect them from all the no-shows. As you said, you wouldn't mind being charged 50%. But if everyone has that same mentality, then a lot more people would just not show up. This might be common policy just in the EU, I don't know, but being charged full price for a no-show on your end, isn't something unheard of. Don't get me wrong, it does suck incredibly hard to be charged 100% for a service you didn't receive. But you did a good thing actually calling them and double checking they didn't make a mistake on their end. I hate confrontation myself as well. So for you to call and film it, really cool!