I have a dealer's license. I've bought and sold over 100 cars myself personally, not including through the dealership. When my mother recently needed to replace her car after it was totaled, I had to take her to over a dozen dealerships in Vegas and So. Cal. before she finally bought a car. Every single one was gaming me like I didn't know what was going on. This was AFTER telling them I had a dealer's license and knew all the games. When are these managers going to learn... You make more money by selling more cars at a smaller margin. It seems all they care about is their $$/unit. I make about 20% gross on most of the cars I sell. That's it. The reason is when I list something for sale, I want it gone in days, not weeks.
@@jl4091 You can still make a lot of money not playing games. If you gotta play games to make a living, you're not very good at sales. Being good at sales doesn't mean making the highest $$/unit. It means selling without much effort, without playing games, and earning repeat business. Keep in mind, a lot of people watch a few youtube videos and then say they're in the biz. Doesn't mean they actually have a dealer's license.
This guy's entitlement and spinning that on the Audi dealer is exactly what's wrong with dealerships. Every logical and cautious dealer will wait for the check to clear before releasing a car. Delusional expectations.
So I’m a GMC fan boy for 30 yrs my wife’s Yukon 04 needed replacing back in 2016 wasn’t going to pay 78k for a new one so we purchased a new Audi Q7 in April of 16 for 62k one month later at Target a carriage ran into it and dented the door two days later out of the blue Audi USA contacted me about the buying experience first time ever a car dealer contacted me after purchase I tell Audi about the dent in the new car and they fixed the dent for free I was blown away on the customer service.
Lambo would’ve been way better. Turning into a bit of a diva. This is how the car business works. This is exactly why you have your slogan. Not surprising
Yea as Scotty Kilmer says “Audis are money pits.” Yes most are but it isn’t until after they have 50-60 miles or more on the clock. When they are new they are great cars. More power to you Mike. Enjoy that car.
A dealership not fully trusting a used car dealer? Sounds like just about everyone else in the world and lots of times it's for a good reason. If i had an out of state buyer buying a $100k car I'd wait for the check to clear too.
You just hold the paperwork and don't process and don't say anything. That why they say that processing is "3-4 weeks". Part of that sometimes is holding the paperwork for a day or so. But you let the car go.
@@ChevyDude So you are just upset because they didn't do business exactly the same way you do. If I was selling to an out of state Buyer I would wait until the check clears regardless of whether it was certified or a bank draft. You should have demanded that your bank wire the funds.
I had a finance manager do some BS to me. Made a deal on a new truck, was right at the end of the deal. How are you going to pay... GM discount and 15k down. They refused to honor the deal and then tried to guilt me into full finance with them. No GM discount, etc. I walked away.
When my daughter was looking for a car during covid, it was a joke how much they tried to add BS add ons. They figured someone would pay 3 to 7k over sticker. They still have that mentality today. We were able to find her a car at the last stop. She paid sticker and got the car with a 500 off for college and 500 off for a new car buyer from toyota. The crazy part is when she went to finance the car, they tried to get her with the wheel warranty and extended warranty before she signed the paperwork. The payment was 350 a month before we took it off. She pays 289 a month.
As a former Controller of a large Dealer group, Navy Federal Credit Union is very hard to collect for their drafts. On the back of the draft there are 3 pieces of info that has to be perfect. Then, they take their own good time to float the draft amount and find every possible reason to delay funding the deal. That part of your frustration is hopefully understood. We routinely didn't book NFCU deals until we were funded.
I used to work in banking and all the Dealers had runners that went to that bank and got an official check from that bank, while they were "prepping the car" for the customer, and then just deposited all the official checks.
Never deliver a car on a draft check. I’m a Porsche dealer for +8yrs handling big transactions all the time in the biggest metro in the country. I know you think you know everything in the business but sometimes it’s okay to take a step back and listen as a check can be cancelled anytime. Even a cashiers check. Unless it’s a wire, a check (cashiers check, bank draft or anything) is held for 7 days till it fully clears. If you’ve delivered 500 cars upon just receiving a draft and never was burned, then good on you but all it takes is one to learn your lesson. The only mistake I see here on the Audi dealers end is not disclosing that part upfront as I do everytime so there’re no surprises.
This is the reason buying a car at a dealer is so stressful. My Lexus dealer doesn’t play games, that’s why I do business with them. I wish they sold trucks!
Same with my Mercedes dealer. No BS, here's the price, how do you want to pay for it, and do you want any warranty items?. Sales person handles the entire transaction. No management BS involved. The best experience I ever had, even better than my local Lexus dealer who I bought 3 cars from. They too were excellent, but not as efficient as the MB dealer.
You asked them for 5 thousand dollars off a car that is hard to find? 😂😂 as an business owner you should know better. You talked about how you don’t negotiate the price yet you tried to do that to them .
I wasn’t really looking for the discount. The fact was if they could backpedal on their agreement to me they once I gave them funds I could take delivery. I could back peddle on my agreement of MSRP. (These are still be sold for 20k over).
I love watching your content and agree with lot of what you say about car buying experiences but sometimes you say things that are way out of line and it may be for people to watch which I get. I want to continue to see you grow your business and I hope one day you do get to buy your own Chevy franchise.
The only problem was they wanted to hold until clear a draft check. With all the scams and fraud. I’m ok with it. The credit card deposit cost them $60.
You guys are missing the point. He knew what questions to ask and he asked exactly how the deal would work. They changed the deal once they got paid. When he asked about delivery, they should've told him about the 10 day hold. He is right to be outraged. I only blame him for not cancelling the deal. In his videos he repeatedly says if your not getting the right deal, go elsewhere. It's painful to see him not practicing what he's been preaching.
When I was in my mid 20's, I went to the local Ford dealer for a super duty. The sales manager said I couldn't afford it, and kicked me out. Came back one hour with a briefcase full of cash, put it on the counter, and said "F you, you lost a sale of a $50,000 truck" That was a lot of money then.
The life lessons I have learned...never buy a car (used or new) over the internet. Period. Never. You have to see it in person and you need to do paperwork in person. 99% of the people on the other end are either uneducated in the process or criminal. And, as much of a car guy as I am...I never go look at a car "needing it" / "Must have it". 90% of the time in a dealer...my toes are pointing at the door.
I live in a fairly small town and this kid I know has an RS3. I saw people taking pictures of it. I have an E class Benz and even that gets attention. Could only imagine how much attention an RSQ8 would get
My general feeling is that industry folks also don’t like being gamed by their own kind. When Mike called up and insisted on speaking to ‘their best salesperson’, that could be interpreted as arrogance on Mike’s part. Then at some point they may have realized he’s “Chevy Dude” and figured that he’s probably going to talk about this on his channel, possibly with a click bait title, “I went up against Audi’s best salesperson and this is what happened!”. In my industry, there were two types of insiders. The easygoing types who know the game, made it easy and were fine with ‘fair industry’ discount because they make their money during the week. Then there was the other type who thought they deserved everything at cost because they knew how the game worked. I’m not sure which angle Mike was going for but asking for 5K off because of a delay in payment sounds grabby and opportunistic. At that point I would have offered him his money back too.
They wanted to wait for the check to clear before they shipped you the car out of state seems fairly reasonable, there are a lot of scammers out there who impersonate people
I am a So Cal independent for 5 years after working/leaving in corporate America for 30 years with a early buyout. I had exact experiences more than once. Once I saw what you did, I realized that dealers were the stupidest people I have ever seen in any business. I can't believe they treated and played the games they did with a licensed dealer that knows all the games. Just stupidity. I walked on at least 3 deals because they CLEARLY did not honor what they said. My only thinking is they figure most people will give (but they knew I was a licensed dealer).
So let me get this right, you got upset cause they would not ship you a 160k car BEFORE the check cleared? You then get upset cause they would not reduce the price more?
I'd say it's a typical buying experience. Why is it the worst, because they wanted your check to clear and you did not think you should be made to wait?
Everyone waits for a paper document to clear. When I arranged delivery on my ordered Bronco, USAA transferred the funds electronically and immediately. No problem, no games, drove out 45 minutes later. You should know better.
All Dealers are like that now.. Even a cashiers check on a major bank, they make you wait... Even a wire transfer, and it's out of your account, they'll take 3 days... and most won't take cash. To the Dealers defense, the Fraudsters are looming large in the luxury high line car business... The dealer I bought mine from told me true horror stories at their dealership that forced them to implement ridiculous processes... but when the dealer knows you... There aren't any issues, just gives you the car with a personal check.
Sorry to hear about your horrible experience man. Thanks for sharing this with us. Just don’t ever deal with the dealer again. Will they treat you with the respect is rare these days you one of the rare ones man there’s still a few dealers out there that’s the ones we support Ones should go out of business. Keep up the great work, man you and your wife have an awesome upcoming week and enjoy the new car.
I wonder if Mike accepts checks and gives the cars to his customers immediately. Even a certified check could be phony. Waiting a few days for a check to clear is standard.
Excellent video Mike! I own my own business and giving great customer service is such an easy thing do. Not only does it make the customer happy it makes me happy and they tell all of their friends about my business and I have never had to advertise or do any social media. All of my business is referral business. These crooked car dealers need a jolt and I'm glad to see you delivering one.
So sorry to hear that this happened to you, Mike. Can you even imagine how they have treated others in the past that didn't have their own dealership and almost 500,000 subscribers?
Saw an ad on a truck and jumped on it. Guy walking around the truck I was seeing, pretending to be interested in it. Wouldn't let me park my car on their lot for the 3 day return policy. (The probability issue of a return) Pushing (I wouldn't park on the street either; lots of break ins) line as well. Guy walking around was the sales manager's brother/relative lol Parked my car at the hotel we were staying at a couple miles away for free and told them I'd be back in 3 days if it didn't work out. lol They didn't know much about truck prices. With such low mileage, I woulda paid 3K over their asking.... These "marketing gimmicks" have gotta go lol...
Spring 1978 I had $1K for a down payment on a new car. My first. I down dressed (jeans) and my 1st stop was a Chevy dealership. The salesman didn't know about the cash in my pocket and didn't seem interested in selling so I walked. I wound up getting an ultra low mileage demo at a Dodge dealership next door to them and couldn't have been any happier with the car and buying process!
Genuine question. Isn't it good practice to wait for draft checks to clear? A lot of people assume that draft checks are as good as cash because they're guaranteed by the issuing bank. The problem is though, that they're forgeable and every bank has a different check. Would you know what a genuine Bank of XYZ draft check looks like? If you hand a forged check into your bank, it will still go through a vetting process where the issuing bank could say, "Nope, not one of ours" and the seller would be out of luck. So a dealership receiving a draft from an out-of-state buyer and waiting for it to clear doesn't sound like the strangest thing in the world. I understand that Mike might have already agreed the process upfront so his frustration is probably justified, but in general, draft checks aren't a safe bet until they've cleared.
Yeah, but they obviously looked him up and knew who he was, so he wasn't just a nobody from out of state. It also shouldn't take 10 days for a draft check to clear since the whole purpose of a draft check is that the funds have already been verified and set aside for the check. Once the bank verifies the check is legit, it just becomes an electronic transfer of funds. It should take like 1 or 2 business days, not 10.
I used to work in banking and all the Dealers had runners that went to that bank and got an official check from that bank, while they were "prepping the car" for the customer, and then just deposited all the official checks.
@@jackalope9001 help me understand. A customer is buying a car and they have a Citibank account and they present a Check Draft. Where does the runner come in?
Including customer's official checks that they brought into the dealership. The runners would come into the bank, cash them out, and then issue a new official check back to the dealership to deposit to their account.
An official check is guaranteed funds by that bank. Unfortunately, they are easily forged so companies people decline accepting them as guaranteed funds. This is the law though. Most people don't understand the law and how to fight it. If it happens to you need to make a complaint to the Comptroller of the Currency for a bank official check and for a Credit Union draft check you would make your complaint to the NCUA/National Credit Union Administration. What they are supposed to do if they think it is fake is call the bank/cu and verify it a valid check and accept it or call the cops if it's fake. They can fax or email a copy of the check to the bank. Larger banks have departments that handle that stuff instead of a branch. To much fraud, people don't know the laws, or care about the laws.
Hi Mike. This is why I chose you when you began your business because of honesty and integrity. My wife and I bought your first vehicle. We still have the Jeep. Thank you and we will be back sometime for another. Amanda & Scott Eddy..💪
SQ4 - Absolute worst money pit car I ever owned... Last Audi ever in my life. Good luck with your purchase. Although I suspect you'll regret it if you keep it past the warranty period.
I bought a vehicle from Grubb's Acura in Grapevine, TX. The car had curb rash on 2 wheels and it took 11 days for me to get the car back including e-mails to the GM, Sales Manager, and my salesman. The painter put the wrong color on the wheels and had to repaint. I never got a survey, maybe they knew it wasn't going to be a positive one.
This guy also said in the Corvette video how dumb people pay way over sticker, just so they can get the car earlier than everybody else. 10 days and he is already complaining. Dealers these days are afraid of being scammed, so that's why they want to wait until the check clears.
There's a reason I saved thousands when I traded in my wife's Nissan Sentra for a new Forester. The salesman asked me, "do you work at a dealership? no one has ever asked me these types of questions before." Thank you Mike!!
How good does it look in a small town to drive around in a $160,000 car? You also claim your money doesn't come from the dealership or your shop which is going to make everyone question you anyway. Buy what makes you happy if you can afford it and don't worry about what everyone thinks
Capping on an unnamed Audi dealership because they didn’t live up to your expectations on a $160k car isn’t probably resonating well with the poor schlubs trying to find a decent used car that’s affordable. The “watching out for the little guy” vibe is totally missing and you won’t get any tears from me on your behalf. This video seems totally tone deaf to the general vibe your channel tries to portray.
Definitely not cool they told you they have to wait until the check clears after receiving it. But are you asking for $5000 off for that is also not cool! In other words to wrongs don’t make a right!
I have a question. You say big dealerships lie to customers and you said you worked for one for a long time. Did you ever lie to a customer or mislead them?
I purchased a car in November from Wisconsin, while living in michigan and i had to go carless for 10 days while waiting for the check from the bank to “clear”.
So you asked for an additional five grand off because they wanted to hold a slightly less than valid form of payment for a few days even though you had agreed on the price? Why five grand? How would you have reacted if the circumstances were flipped? I would like to hear their side.
I think it could apply to most/all Audi dealerships. A few years ago, I bought a "certified" pre-owned Audi A6. A couple of weeks later, someone pointed out to me that it looked like the color of one of body panels was off. I had the car checked out and, sure enough, the car had been in an accident which was not disclosed by the dealership (Audi Exchange in Highland Park, IL). I complained to the dealership. First they denied any knowledge, they they admitted it, and even said they would buy it back from me - for $10,000 less than I paid. I complained to Audi USA, but they refused to do anything. I ended up keeping the car because selling it would have been too expensive. But, I would never, ever buy another Audi.
He says we don't haggle on price at my dealership...but then asks the other dealer for 5k off their price. Then you say I can put it on the lot for sale-so I don't have to pay sale tax.....Sounds like you are no different than any other car dealership... a whole lot of B.S.
REperformance on youtube absolutly the best most compatant R 8 Mechanic anywhere look him up u will b glad u did the guy works Audi Dodson Ricky is the man wen it comes to Lambos & R 8 s guy Period dont stop man ur helping so many folks Please
Mike, help! I'm seasoned at this game but I keep getting dealers who won't let me test drive by myself. It's an absolute dealbreaker for me! This was not even an issue with my last buy but suddenly they have a "policy" against solo test drive. Even called ahead and had them bait and switch me when I got there! I've walked out of several places and they don't even follow me out over this! Should I try and negotiate one just around the parking lot?? I really need to drive it alone before I buy! Tips? Halp.
If an out of state used car dealer sends him a draft, he would ship out the car to that dealer the day he gets the draft and not wait for it to clear? When I saw the title "being Duped" I was expecting one that been damaged in transit and poorly put back together, Not him complaining because the deal did not go according to his time line...
Respectfully Mike, try and see it from their perspective. They have never done business with you, they have never met with you and you are from out of state buying a six figure vehicle. Your deal screams potential fraud, proceed with caution. I am certain if it was your money on the line you would be doing your due diligence as well. In respect to them wanting to cancel the deal once you tried to reopen the negation, well obviously, a $5k price concession because you need to wait for your cheque to clear? Give me a break… there is a way to handle that situation and a way not to. Getting all uppity and demanding is the worst thing you can do. I am sure from managements perspective what they saw was the following: a sketchy out of state deal on a hot car. Potential “sale for resale”, no trade-in, no finance kick-back, no finance & insurance products, no service business, no quality referrals, no future business and probably a very poor CSI survey (you are literally bashing them to 450k subscribers). Truth be told, I am surprised they even sold you the car to begin with. Perhaps the classy move is to make a video thanking them for helping you make this deal happen and being willing to at least work with you on your terms/logistics. You said it yourself, there is a line up out there door and around the block for this car. They wanted your business but they certainly did not need it.
If you have the money and want an Audi, go for it! Don't listen to the naysayers. I bought a new 2014 CLA250 for daily use and faced plenty of criticism, from claims that it's not a "real" Mercedes to it being the cheap or unreliable option, and expensive to maintain. However, after 11 years and 135k miles, it still runs like a champ. Other than replacing the thermostat, it's been incredibly reliable. Plus, with a tune since 52k miles, it still does 0-60 in under 6 seconds.
Thank you. I wish when I bought my Jeep in February that I had thought about reaching out to you to find me one. I had a heck of a time. I even had one salesmen tell me I couldnt afford a Jeep Grand Cherokee and he never saw my finance information. 🤣 I wore sweats 🤣 I love a GOOD car salesman. Nothing like being able to buy a new vehicle and bless you for making it a better process!
Telling the customer they cannot afford the vehicle is a sales person's tactic. They want the customer to feel like they have to buy to prove them wrong. I had a Honda dealer in Maryland try this on me during the pandemic. I laughed, said I could actually buy anything I want, left, and bought at a different Honda dealer.
I had a similar horrible Audi experience when I went in to buy a Q8 and came out with an e-tron that I let them talk me into (my fault for letting them). It was my 4th Audi and I had bought from this dealer before, but this time it was horrible. By the time I got home with the car, I was so p****d off that every time I looked at the car I was furious. 25 days later I just couldn’t look at it so I took it to the other dealer in town and traded it in on a new Q8 that I love. The difference in treatment between the dealers was like night and day. I can’t say enough bad things about the first dealer. Obviously, trading in the e-tron was a terrible financial decision, but I’m glad I took the financial hit and just moved on.
How bad it is that my only wish is that the dealer is telling the truth? They list the correct mileage on the website and aren't posting scamming listings from the beginning. And then, after I go to the dealer and find out the mileage is completely wrong, the car has visible damage also not listed, I complain, and they still don't update the listing.
It’s hard for me to believe that you don’t think this is common place in the auto sales industry. They knew and rightly so that if you weren’t happy with the deal they were making with you, they could walk away and sell it to the next person in line. I’ve had this happen numerous times.
especially if this is the hardest car to find in America, as he said.... So why would they take $5k off just because you're mad that the check has to clear. Could have been worse. I've seen dealer take your check. Waiting for it to clear. Someone walks in and they sell it to them. Then 2 weeks later you're wondering what happened and they say they sold it. So count your blessings because this really wasn't a bad car buying experience. Seems more to me the entitled veteran salesman felt he should have a red carpet rolled out and when he didn't he throws a fit.
I must be weird...or boring...or both. I drive only older, cheap vehicles. None are fancy. They get me where I need/want to go...nothing more. When they break...which isn't often...I fix them myself for $.20 on the dollar. My bank accounts sport ear-to-ear grins. I don't care where I park. I don't care about road salt. I don't care what people think about me, based on what I drive/own/wear. I like it that way. Very much, actually.
Well he needs to spend over 100K on a car that will be worth $50K when he signs the papers because their dogs need a new car to ride in, the wife told him.
Going through the same process with a Porsche dealer on the west side of the country. Purchased in April, temp tags have expired twice already and my credit union still doesn’t have the write paperwork from them. Waiting for them to get the title and for my to get my plates then I’ll be calling ownership about this deal
Twenty years ago, selling Audi in a metro area market we (salesperson) managed the entire sales process including finance and delivery. (No finance manager). The dealer principal adament less times customer had to interact with someone new in company the better. I'm sure that has changed. The scenario playing out these days in car business is similar to a stray dog going hungry on the street. Eventually, when the stray dog finds reliable food source the dog will still hoard, over eat, and protect food based on past experiences. These dealers are finding it hard to forget scarcity...
I've only done a few new car deals in my life, and can't relate to that experience being particularly bad. I did a similar new car deal, sight unseen, agreed over email that show up with a bank draft, my temp tags and be driving off with the car. I sent them a picture of the the bank draft. We both used the same bank and where known by the same people at the local branch. I specified that the car exterior not be prepped and protective film be left in place, as I do my own detailing. It all went bad. After I showed up, they wouldn't let me take the car because the local bank had already closed. I left with my bank draft in hand.. I came back the next day, they wanted me to give them the bank draft before bringing the car out. I held firm and didn't give it to them. Finally they presented the car with but with exterior prepped and hacked up the clear coat by over buffing. I had to walk away from the deal in the end..
bought a car 1000 miles from home. My cashiers check was 100 high. It was Sat evening they wouldn’t give me the difference and said do you want to comeback Monday. I had the keys and all paperwork so I said yes and drove off the lot with my new used car. Yes I sent the correct amount when I arrived home 3 days later.
They were shopping the car while you had a contract. I would never buy an out of state car. I would never pay and wait for delivery. In todays (last 4 years) market I would never order a car from the factory.
I've always found it strange that there is so little protection for consumers when purchasing an automobile. There are countless predatory pricing laws and anti-gouging laws across this country but but some reason it's an accepted practice when it comes to car sales. When two differnent people can walk into a dealership at the same time, purchase the exact same vehicle (same trim/accessories, everthing), and walk out having paid wildly different prices, the system is, in my mind, unethical and should be illegal. When a savvy/educated customer may be able to negotiate a decent deal but a less educated, perhaps overly trusting person can be horrendously ripped off, there needs to be changes. I've always wondered why legislatures, at the local/state/federal level never seem to address this issue. The whole thing is a colossal, out in the open scam, and no one seems to give a dam.
When I bought my first new car in 2020 (it was just an Hyundai), I asked the finance manager if I could pay with a personal check. I was so surprised when the finance manager was more than happy to take the check, and sent me home with the car the same day.
I used to work in banking and all the Dealers had runners that went to that bank and got an official check from that bank, while they were "prepping the car" for the customer, and then just deposited all the official checks. That way you don't see it or get offended. They verified your check was good and withdrew the funds from your acouunt/bank before they gave you the car.
Mike I’m not sure why you’re so upset that they wanted to allow your check to clear. That’s not treating you with disrespect. Did they agree in advance that they weren’t going to wait for the check to clear? I really don’t get that
We have a dealership here in Owensboro ky that treat you so bad. Went in to buy a car. The car was not cheap that I was looking at. They kept telling me that I should look at cheaper cars. Would not sell me the car or give me the time of day. I went the next day and bought one from a Chevy dealer who treated me great.
I have a no BS rule, if they said they will rip up to deal I would say "go ahead". I don't have time for games. I don't buy the car but that is not my job, it is their job to sell it.
I'm surprised you didn't mention the name of the dealership but I guess that's pretty respectful. I hope you at least gave them honest feedback both on the survey and directly.
I wish there were more people like you in this industry. I believe I'm a fair minded car buyer, and through the years I've built up my car buying experience, but somehow dealerships seem to "Get me" on something during the process. Not only you, but other sources I've seen or read about always say, "Don't pay for dealer and handling prep." What I would like to see you do an update on is when sales people/dealerships are so firm that no matter what you do, they will not take no for an answer? I even had one sales person tell me that it was "Against the law" to "NOT" add that to the sale. You'll probably say just walk away, but in this region of the country, I've found dealerships will gamble on that and wait for the next guy who will pay that added profit. Thoughts?
Mike, you had a Facebook post saying the days of negotiating price is over but in this video you state you negotiate prices? Maybe in a once in a generation Covid opportunity no negotiations, but people caught on now.
Every car I’ve ever bought at a dealership was always dressed down, unkept, looking like a slob. If I get helped and treated well. I did business. If not. I would find the sales manager and show them my credit report and proof of funds for down payment and walk out telling them why.
Car dealers hate their reputation but live up to it daily.
I have a dealer's license. I've bought and sold over 100 cars myself personally, not including through the dealership. When my mother recently needed to replace her car after it was totaled, I had to take her to over a dozen dealerships in Vegas and So. Cal. before she finally bought a car. Every single one was gaming me like I didn't know what was going on. This was AFTER telling them I had a dealer's license and knew all the games. When are these managers going to learn... You make more money by selling more cars at a smaller margin. It seems all they care about is their $$/unit. I make about 20% gross on most of the cars I sell. That's it. The reason is when I list something for sale, I want it gone in days, not weeks.
@@jl4091 You can still make a lot of money not playing games. If you gotta play games to make a living, you're not very good at sales. Being good at sales doesn't mean making the highest $$/unit. It means selling without much effort, without playing games, and earning repeat business. Keep in mind, a lot of people watch a few youtube videos and then say they're in the biz. Doesn't mean they actually have a dealer's license.
Its usually easier to deal with them. @jl4091
@@jl4091i bet they *know grammar 😂
We dont deliver on bank drafts either, especially for out of state deals on high-end cars.
This guy's entitlement and spinning that on the Audi dealer is exactly what's wrong with dealerships. Every logical and cautious dealer will wait for the check to clear before releasing a car. Delusional expectations.
So I’m a GMC fan boy for 30 yrs my wife’s Yukon 04 needed replacing back in 2016 wasn’t going to pay 78k for a new one so we purchased a new Audi Q7 in April of 16 for 62k one month later at Target a carriage ran into it and dented the door two days later out of the blue Audi USA contacted me about the buying experience first time ever a car dealer contacted me after purchase I tell Audi about the dent in the new car and they fixed the dent for free I was blown away on the customer service.
But obviously, it not a punctuation fanboy.
With all due respect, you might be better off spending the money on a shrink to determine why you would want an Audi in the first place.
Couldn't have said it better.
Money pit
As a car dealer myself your comment is redonkulous you chose a vehicle because he liked it Audi Lamborghini and Volkswagen are all the same company
Lambo would’ve been way better. Turning into a bit of a diva. This is how the car business works. This is exactly why you have your slogan. Not surprising
Yea as Scotty Kilmer says “Audis are money pits.” Yes most are but it isn’t until after they have 50-60 miles or more on the clock. When they are new they are great cars. More power to you Mike. Enjoy that car.
Car dealer complains about a car buying experience 😂
there's a fine balance to it. jerks? hmm. jerks in the auto industry. wow.
A dealership not fully trusting a used car dealer? Sounds like just about everyone else in the world and lots of times it's for a good reason. If i had an out of state buyer buying a $100k car I'd wait for the check to clear too.
You just hold the paperwork and don't process and don't say anything. That why they say that processing is "3-4 weeks". Part of that sometimes is holding the paperwork for a day or so. But you let the car go.
I have sold over 500 100k valued vehicles. Not 1 time have I held a car after Payment.
Seems everyone agrees with me. I’d definitely wait for the check to clear. DEFINITELY!!!
Well looks like you’ve been lucky. This dealer may have been burned. Where was it? Lots of parts of the USA are a lot shadier than Indiana.
@@ChevyDude So you are just upset because they didn't do business exactly the same way you do. If I was selling to an out of state Buyer I would wait until the check clears regardless of whether it was certified or a bank draft. You should have demanded that your bank wire the funds.
I had a finance manager do some BS to me. Made a deal on a new truck, was right at the end of the deal.
How are you going to pay... GM discount and 15k down.
They refused to honor the deal and then tried to guilt me into full finance with them. No GM discount, etc.
I walked away.
When my daughter was looking for a car during covid, it was a joke how much they tried to add BS add ons. They figured someone would pay 3 to 7k over sticker. They still have that mentality today. We were able to find her a car at the last stop. She paid sticker and got the car with a 500 off for college and 500 off for a new car buyer from toyota. The crazy part is when she went to finance the car, they tried to get her with the wheel warranty and extended warranty before she signed the paperwork. The payment was 350 a month before we took it off.
She pays 289 a month.
As a former Controller of a large Dealer group, Navy Federal Credit Union is very hard to collect for their drafts. On the back of the draft there are 3 pieces of info that has to be perfect. Then, they take their own good time to float the draft amount and find every possible reason to delay funding the deal. That part of your frustration is hopefully understood. We routinely didn't book NFCU deals until we were funded.
I used to work in banking and all the Dealers had runners that went to that bank and got an official check from that bank, while they were "prepping the car" for the customer, and then just deposited all the official checks.
Never deliver a car on a draft check. I’m a Porsche dealer for +8yrs handling big transactions all the time in the biggest metro in the country. I know you think you know everything in the business but sometimes it’s okay to take a step back and listen as a check can be cancelled anytime. Even a cashiers check. Unless it’s a wire, a check (cashiers check, bank draft or anything) is held for 7 days till it fully clears. If you’ve delivered 500 cars upon just receiving a draft and never was burned, then good on you but all it takes is one to learn your lesson. The only mistake I see here on the Audi dealers end is not disclosing that part upfront as I do everytime so there’re no surprises.
To add, even a wire can be revered but only possible upon the recipients approval. That’s why a wire is safe.
This is the reason buying a car at a dealer is so stressful. My Lexus dealer doesn’t play games, that’s why I do business with them. I wish they sold trucks!
Same with my Mercedes dealer. No BS, here's the price, how do you want to pay for it, and do you want any warranty items?. Sales person handles the entire transaction. No management BS involved. The best experience I ever had, even better than my local Lexus dealer who I bought 3 cars from. They too were excellent, but not as efficient as the MB dealer.
Same thing with my Lexus dealer, no trip to the dreaded finance office.
You asked them for 5 thousand dollars off a car that is hard to find? 😂😂 as an business owner you should know better. You talked about how you don’t negotiate the price yet you tried to do that to them .
I wasn’t really looking for the discount. The fact was if they could backpedal on their agreement to me they once I gave them funds I could take delivery. I could back peddle on my agreement of MSRP. (These are still be sold for 20k over).
I love watching your content and agree with lot of what you say about car buying experiences but sometimes you say things that are way out of line and it may be for people to watch which I get. I want to continue to see you grow your business and I hope one day you do get to buy your own Chevy franchise.
@@ChevyDude If you get a Chevy store, I want to be your first customer.
He asked for $5k off because he was getting a run around. That’s a lot of inconvenience time.
@@jemsar2 You try that and see how well it goes for you.
Tell us the dealership. Pointless
Waiting for the check to clear is professional and smart thing to do. Not sure what the issue is
Oh no! He got treat like the 99% of us that don’t own a dealership! Quick everyone let’s feel terrible. 🤣
😂😂
While hes a nice handsome guy when u set foot onto a keyboard or into a dealership your "fair game" Mike for all the shenanigans😏
The only problem was they wanted to hold until clear a draft check. With all the scams and fraud. I’m ok with it. The credit card deposit cost them $60.
You guys are missing the point. He knew what questions to ask and he asked exactly how the deal would work. They changed the deal once they got paid. When he asked about delivery, they should've told him about the 10 day hold. He is right to be outraged. I only blame him for not cancelling the deal. In his videos he repeatedly says if your not getting the right deal, go elsewhere. It's painful to see him not practicing what he's been preaching.
@@MrLandolph71 very true. Especially an Audi. They are dying on the vine
When I was in my mid 20's, I went to the local Ford dealer for a super duty. The sales manager said I couldn't afford it, and kicked me out. Came back one hour with a briefcase full of cash, put it on the counter, and said "F you, you lost a sale of a $50,000 truck" That was a lot of money then.
The life lessons I have learned...never buy a car (used or new) over the internet. Period. Never. You have to see it in person and you need to do paperwork in person. 99% of the people on the other end are either uneducated in the process or criminal. And, as much of a car guy as I am...I never go look at a car "needing it" / "Must have it". 90% of the time in a dealer...my toes are pointing at the door.
😂 I live in a small town and don’t wanna look extravagant.
Meanwhile a small town probably has 5 Audis in it. 😂
I live in a fairly small town and this kid I know has an RS3. I saw people taking pictures of it. I have an E class Benz and even that gets attention. Could only imagine how much attention an RSQ8 would get
My general feeling is that industry folks also don’t like being gamed by their own kind. When Mike called up and insisted on speaking to ‘their best salesperson’, that could be interpreted as arrogance on Mike’s part. Then at some point they may have realized he’s “Chevy Dude” and figured that he’s probably going to talk about this on his channel, possibly with a click bait title, “I went up against Audi’s best salesperson and this is what happened!”.
In my industry, there were two types of insiders. The easygoing types who know the game, made it easy and were fine with ‘fair industry’ discount because they make their money during the week. Then there was the other type who thought they deserved everything at cost because they knew how the game worked.
I’m not sure which angle Mike was going for but asking for 5K off because of a delay in payment sounds grabby and opportunistic. At that point I would have offered him his money back too.
Can't blame a guy for trying.
They wanted to wait for the check to clear before they shipped you the car out of state seems fairly reasonable, there are a lot of scammers out there who impersonate people
Now the big question is, what aren't you telling us?
I am a So Cal independent for 5 years after working/leaving in corporate America for 30 years with a early buyout. I had exact experiences more than once. Once I saw what you did, I realized that dealers were the stupidest people I have ever seen in any business. I can't believe they treated and played the games they did with a licensed dealer that knows all the games. Just stupidity. I walked on at least 3 deals because they CLEARLY did not honor what they said. My only thinking is they figure most people will give (but they knew I was a licensed dealer).
So let me get this right, you got upset cause they would not ship you a 160k car BEFORE the check cleared? You then get upset cause they would not reduce the price more?
I'd say it's a typical buying experience. Why is it the worst, because they wanted your check to clear and you did not think you should be made to wait?
Everyone waits for a paper document to clear. When I arranged delivery on my ordered Bronco, USAA transferred the funds electronically and immediately. No problem, no games, drove out 45 minutes later. You should know better.
All Dealers are like that now.. Even a cashiers check on a major bank, they make you wait... Even a wire transfer, and it's out of your account, they'll take 3 days... and most won't take cash. To the Dealers defense, the Fraudsters are looming large in the luxury high line car business... The dealer I bought mine from told me true horror stories at their dealership that forced them to implement ridiculous processes... but when the dealer knows you... There aren't any issues, just gives you the car with a personal check.
I’d never give a dealer cash. Just finance it and pay it off in a couple months.
Wait... You demanded $5k off for why? Because they wanted your check to clear before delivery? If that's the case you blew up the deal. Who does that?
Sorry to hear about your horrible experience man. Thanks for sharing this with us. Just don’t ever deal with the dealer again. Will they treat you with the respect is rare these days you one of the rare ones man there’s still a few dealers out there that’s the ones we support Ones should go out of business. Keep up the great work, man you and your wife have an awesome upcoming week and enjoy the new car.
i don't trust any dealers, used or new. fleece for as much money as possible.
I wonder if Mike accepts checks and gives the cars to his customers immediately. Even a certified check could be phony. Waiting a few days for a check to clear is standard.
Excellent video Mike! I own my own business and giving great customer service is such an easy thing do. Not only does it make the customer happy it makes me happy and they tell all of their friends about my business and I have never had to advertise or do any social media. All of my business is referral business. These crooked car dealers need a jolt and I'm glad to see you delivering one.
I cannot blame them for holding that ck until it cleared.
They too, have to protect themselves from possible fraud
So sorry to hear that this happened to you, Mike. Can you even imagine how they have treated others in the past that didn't have their own dealership and almost 500,000 subscribers?
Saw an ad on a truck and jumped on it. Guy walking around the truck I was seeing, pretending to be interested in it. Wouldn't let me park my car on their lot for the 3 day return policy. (The probability issue of a return) Pushing (I wouldn't park on the street either; lots of break ins) line as well.
Guy walking around was the sales manager's brother/relative lol
Parked my car at the hotel we were staying at a couple miles away for free and told them I'd be back in 3 days if it didn't work out. lol
They didn't know much about truck prices. With such low mileage, I woulda paid 3K over their asking....
These "marketing gimmicks" have gotta go lol...
Spring 1978 I had $1K for a down payment on a new car. My first. I down dressed (jeans) and my 1st stop was a Chevy dealership. The salesman didn't know about the cash in my pocket and didn't seem interested in selling so I walked. I wound up getting an ultra low mileage demo at a Dodge dealership next door to them and couldn't have been any happier with the car and buying process!
Is waiting on a large check to clear that strange?
I’m a legal negotiator and just so you know, docusign/esignatures are valid in Indiana. So are counterparts.
Genuine question. Isn't it good practice to wait for draft checks to clear? A lot of people assume that draft checks are as good as cash because they're guaranteed by the issuing bank. The problem is though, that they're forgeable and every bank has a different check. Would you know what a genuine Bank of XYZ draft check looks like? If you hand a forged check into your bank, it will still go through a vetting process where the issuing bank could say, "Nope, not one of ours" and the seller would be out of luck.
So a dealership receiving a draft from an out-of-state buyer and waiting for it to clear doesn't sound like the strangest thing in the world. I understand that Mike might have already agreed the process upfront so his frustration is probably justified, but in general, draft checks aren't a safe bet until they've cleared.
Yeah, but they obviously looked him up and knew who he was, so he wasn't just a nobody from out of state. It also shouldn't take 10 days for a draft check to clear since the whole purpose of a draft check is that the funds have already been verified and set aside for the check. Once the bank verifies the check is legit, it just becomes an electronic transfer of funds. It should take like 1 or 2 business days, not 10.
I used to work in banking and all the Dealers had runners that went to that bank and got an official check from that bank, while they were "prepping the car" for the customer, and then just deposited all the official checks.
@@jackalope9001 help me understand. A customer is buying a car and they have a Citibank account and they present a Check Draft. Where does the runner come in?
Including customer's official checks that they brought into the dealership. The runners would come into the bank, cash them out, and then issue a new official check back to the dealership to deposit to their account.
An official check is guaranteed funds by that bank. Unfortunately, they are easily forged so companies people decline accepting them as guaranteed funds. This is the law though. Most people don't understand the law and how to fight it. If it happens to you need to make a complaint to the Comptroller of the Currency for a bank official check and for a Credit Union draft check you would make your complaint to the NCUA/National Credit Union Administration. What they are supposed to do if they think it is fake is call the bank/cu and verify it a valid check and accept it or call the cops if it's fake. They can fax or email a copy of the check to the bank. Larger banks have departments that handle that stuff instead of a branch. To much fraud, people don't know the laws, or care about the laws.
Hi Mike. This is why I chose you when you began your business because of honesty and integrity. My wife and I bought your first vehicle. We still have the Jeep. Thank you and we will be back sometime for another. Amanda & Scott Eddy..💪
This is what all people go thru buying a car all the time.
SQ4 - Absolute worst money pit car I ever owned... Last Audi ever in my life. Good luck with your purchase. Although I suspect you'll regret it if you keep it past the warranty period.
Sq4 doesn’t exist…….
I bought a vehicle from Grubb's Acura in Grapevine, TX. The car had curb rash on 2 wheels and it took 11 days for me to get the car back including e-mails to the GM, Sales Manager, and my salesman. The painter put the wrong color on the wheels and had to repaint. I never got a survey, maybe they knew it wasn't going to be a positive one.
This guy also said in the Corvette video how dumb people pay way over sticker, just so they can get the car earlier than everybody else. 10 days and he is already complaining. Dealers these days are afraid of being scammed, so that's why they want to wait until the check clears.
Being a dealer right now you should know asking for 5 grand off of asking is insulting.
There's a reason I saved thousands when I traded in my wife's Nissan Sentra for a new Forester. The salesman asked me, "do you work at a dealership? no one has ever asked me these types of questions before." Thank you Mike!!
How good does it look in a small town to drive around in a $160,000 car? You also claim your money doesn't come from the dealership or your shop which is going to make everyone question you anyway. Buy what makes you happy if you can afford it and don't worry about what everyone thinks
Poor me! The lowest of the lowest! Take 5k off. Seriously I can't blame them for treating you bad.
lol I just went on Facebook marketplace. There’s so many new RS Q8 for sale lol
Capping on an unnamed Audi dealership because they didn’t live up to your expectations on a $160k car isn’t probably resonating well with the poor schlubs trying to find a decent used car that’s affordable. The “watching out for the little guy” vibe is totally missing and you won’t get any tears from me on your behalf. This video seems totally tone deaf to the general vibe your channel tries to portray.
Definitely not cool they told you they have to wait until the check clears after receiving it. But are you asking for $5000 off for that is also not cool! In other words to wrongs don’t make a right!
You would also not give 5,000 off asking price at your dealer if the customer felt they didn’t like the deal.
You're shocked you got duped by a dealership? Welcome to the consumer experience most of us get.
I have a question. You say big dealerships lie to customers and you said you worked for one for a long time. Did you ever lie to a customer or mislead them?
They had to wait until the check clears as issues could arise so this guy is complaining and giving that business a bad name for nothing. Lol
Too much scamming going on right now. Customer ain’t always right
In my world the customer is ALWAYS right!
I purchased a car in November from Wisconsin, while living in michigan and i had to go carless for 10 days while waiting for the check from the bank to “clear”.
I was trying to buy a Lincoln Continental and the dealership said that if I didn’t buy it… somebody else would. That still irks me.
Thank you for sharing your experience with a bad dealer. My worst experience involved having to call the police to get my car I was trading back.
So you asked for an additional five grand off because they wanted to hold a slightly less than valid form of payment for a few days even though you had agreed on the price? Why five grand? How would you have reacted if the circumstances were flipped? I would like to hear their side.
I think it could apply to most/all Audi dealerships. A few years ago, I bought a "certified" pre-owned Audi A6. A couple of weeks later, someone pointed out to me that it looked like the color of one of body panels was off. I had the car checked out and, sure enough, the car had been in an accident which was not disclosed by the dealership (Audi Exchange in Highland Park, IL). I complained to the dealership. First they denied any knowledge, they they admitted it, and even said they would buy it back from me - for $10,000 less than I paid. I complained to Audi USA, but they refused to do anything. I ended up keeping the car because selling it would have been too expensive. But, I would never, ever buy another Audi.
I tried a 3rd party dealer, terrible, i didnt buy, never again will I step foot on those type of lots.
This guy is great! Wish he could help my sister buy a car in Chicago.
He says we don't haggle on price at my dealership...but then asks the other dealer for 5k off their price. Then you say I can put it on the lot for sale-so I don't have to pay sale tax.....Sounds like you are no different than any other car dealership... a whole lot of B.S.
REperformance on youtube absolutly the best most compatant R 8 Mechanic anywhere look him up u will b glad u did the guy works Audi Dodson Ricky is the man wen it comes to Lambos & R 8 s guy Period dont stop man ur helping so many folks Please
Narcissistic world we live in......
Mike, help! I'm seasoned at this game but I keep getting dealers who won't let me test drive by myself. It's an absolute dealbreaker for me! This was not even an issue with my last buy but suddenly they have a "policy" against solo test drive. Even called ahead and had them bait and switch me when I got there! I've walked out of several places and they don't even follow me out over this! Should I try and negotiate one just around the parking lot?? I really need to drive it alone before I buy! Tips? Halp.
If an out of state used car dealer sends him a draft, he would ship out the car to that dealer the day he gets the draft and not wait for it to clear? When I saw the title "being Duped" I was expecting one that been damaged in transit and poorly put back together, Not him complaining because the deal did not go according to his time line...
Respectfully Mike, try and see it from their perspective. They have never done business with you, they have never met with you and you are from out of state buying a six figure vehicle. Your deal screams potential fraud, proceed with caution. I am certain if it was your money on the line you would be doing your due diligence as well. In respect to them wanting to cancel the deal once you tried to reopen the negation, well obviously, a $5k price concession because you need to wait for your cheque to clear? Give me a break… there is a way to handle that situation and a way not to. Getting all uppity and demanding is the worst thing you can do. I am sure from managements perspective what they saw was the following: a sketchy out of state deal on a hot car. Potential “sale for resale”, no trade-in, no finance kick-back, no finance & insurance products, no service business, no quality referrals, no future business and probably a very poor CSI survey (you are literally bashing them to 450k subscribers). Truth be told, I am surprised they even sold you the car to begin with. Perhaps the classy move is to make a video thanking them for helping you make this deal happen and being willing to at least work with you on your terms/logistics. You said it yourself, there is a line up out there door and around the block for this car. They wanted your business but they certainly did not need it.
Exactly. If his honor was so disrespected by having to wait ten days and not getting a 5k discount, he should have walked away from the deal.
If you have the money and want an Audi, go for it! Don't listen to the naysayers. I bought a new 2014 CLA250 for daily use and faced plenty of criticism, from claims that it's not a "real" Mercedes to it being the cheap or unreliable option, and expensive to maintain. However, after 11 years and 135k miles, it still runs like a champ. Other than replacing the thermostat, it's been incredibly reliable. Plus, with a tune since 52k miles, it still does 0-60 in under 6 seconds.
Cubs number one rival is the Cardinals 🤷🏼♂️
Always be ready to walk away from a deal. There will always be another.
You're a good dude, in this dealership industry you're one in a million
Thank you. I wish when I bought my Jeep in February that I had thought about reaching out to you to find me one. I had a heck of a time. I even had one salesmen tell me I couldnt afford a Jeep Grand Cherokee and he never saw my finance information. 🤣 I wore sweats 🤣 I love a GOOD car salesman. Nothing like being able to buy a new vehicle and bless you for making it a better process!
Why did you even buy it from a dealer that gave you a bad experience
@@dtimboggs I did not buy from him lol it took 2 months for me to find the one I wanted!
My condolences on buying a jeep
Telling the customer they cannot afford the vehicle is a sales person's tactic. They want the customer to feel like they have to buy to prove them wrong.
I had a Honda dealer in Maryland try this on me during the pandemic. I laughed, said I could actually buy anything I want, left, and bought at a different Honda dealer.
I had a similar horrible Audi experience when I went in to buy a Q8 and came out with an e-tron that I let them talk me into (my fault for letting them). It was my 4th Audi and I had bought from this dealer before, but this time it was horrible. By the time I got home with the car, I was so p****d off that every time I looked at the car I was furious. 25 days later I just couldn’t look at it so I took it to the other dealer in town and traded it in on a new Q8 that I love. The difference in treatment between the dealers was like night and day. I can’t say enough bad things about the first dealer. Obviously, trading in the e-tron was a terrible financial decision, but I’m glad I took the financial hit and just moved on.
How bad it is that my only wish is that the dealer is telling the truth? They list the correct mileage on the website and aren't posting scamming listings from the beginning. And then, after I go to the dealer and find out the mileage is completely wrong, the car has visible damage also not listed, I complain, and they still don't update the listing.
It’s hard for me to believe that you don’t think this is common place in the auto sales industry. They knew and rightly so that if you weren’t happy with the deal they were making with you, they could walk away and sell it to the next person in line. I’ve had this happen numerous times.
especially if this is the hardest car to find in America, as he said.... So why would they take $5k off just because you're mad that the check has to clear. Could have been worse. I've seen dealer take your check. Waiting for it to clear. Someone walks in and they sell it to them. Then 2 weeks later you're wondering what happened and they say they sold it. So count your blessings because this really wasn't a bad car buying experience. Seems more to me the entitled veteran salesman felt he should have a red carpet rolled out and when he didn't he throws a fit.
I must be weird...or boring...or both. I drive only older, cheap vehicles. None are fancy. They get me where I need/want to go...nothing more. When they break...which isn't often...I fix them myself for $.20 on the dollar. My bank accounts sport ear-to-ear grins. I don't care where I park. I don't care about road salt. I don't care what people think about me, based on what I drive/own/wear. I like it that way. Very much, actually.
Well he needs to spend over 100K on a car that will be worth $50K when he signs the papers because their dogs need a new car to ride in, the wife told him.
You must have really wanted that car. I would've been like oh you wanna cancel. Ok I dont want the car and give me all my money back.
first world problems are wild
True. I visit a very impoverished country every year, and I I laugh at some of the things we stress about in the USA.
& tragic. so tragic. had me at the down-grade to a lousy Audi. Tears. Good God what have we come to?
Going through the same process with a Porsche dealer on the west side of the country. Purchased in April, temp tags have expired twice already and my credit union still doesn’t have the write paperwork from them. Waiting for them to get the title and for my to get my plates then I’ll be calling ownership about this deal
What's the issue? I gave up.
Sorry you had a bad experience brother hope you enjoy your new RSQ8 it’s beautiful
Twenty years ago, selling Audi in a metro area market we (salesperson) managed the entire sales process including finance and delivery. (No finance manager). The dealer principal adament less times customer had to interact with someone new in company the better. I'm sure that has changed.
The scenario playing out these days in car business is similar to a stray dog going hungry on the street. Eventually, when the stray dog finds reliable food source the dog will still hoard, over eat, and protect food based on past experiences. These dealers are finding it hard to forget scarcity...
I've only done a few new car deals in my life, and can't relate to that experience being particularly bad. I did a similar new car deal, sight unseen, agreed over email that show up with a bank draft, my temp tags and be driving off with the car. I sent them a picture of the the bank draft. We both used the same bank and where known by the same people at the local branch. I specified that the car exterior not be prepped and protective film be left in place, as I do my own detailing. It all went bad. After I showed up, they wouldn't let me take the car because the local bank had already closed. I left with my bank draft in hand.. I came back the next day, they wanted me to give them the bank draft before bringing the car out. I held firm and didn't give it to them. Finally they presented the car with but with exterior prepped and hacked up the clear coat by over buffing. I had to walk away from the deal in the end..
bought a car 1000 miles from home. My cashiers check was 100 high. It was Sat evening they wouldn’t give me the difference and said do you want to comeback Monday. I had the keys and all paperwork so I said yes and drove off the lot with my new used car. Yes I sent the correct amount when I arrived home 3 days later.
This is why I am not interested in buying a vehicle.
Unfortunately, you may be the only dealer with this philosophy. I haven’t purchased a car from a dealer in over 10 years. It’s always a nightmare.
We are going to change that. 💪
@@ChevyDude I love it, knock it out of the ball park.
They were shopping the car while you had a contract. I would never buy an out of state car. I would never pay and wait for delivery. In todays (last 4 years) market I would never order a car from the factory.
I've always found it strange that there is so little protection for consumers when purchasing an automobile. There are countless predatory pricing laws and anti-gouging laws across this country but but some reason it's an accepted practice when it comes to car sales. When two differnent people can walk into a dealership at the same time, purchase the exact same vehicle (same trim/accessories, everthing), and walk out having paid wildly different prices, the system is, in my mind, unethical and should be illegal. When a savvy/educated customer may be able to negotiate a decent deal but a less educated, perhaps overly trusting person can be horrendously ripped off, there needs to be changes. I've always wondered why legislatures, at the local/state/federal level never seem to address this issue. The whole thing is a colossal, out in the open scam, and no one seems to give a dam.
When I bought my first new car in 2020 (it was just an Hyundai), I asked the finance manager if I could pay with a personal check. I was so surprised when the finance manager was more than happy to take the check, and sent me home with the car the same day.
I used to work in banking and all the Dealers had runners that went to that bank and got an official check from that bank, while they were "prepping the car" for the customer, and then just deposited all the official checks. That way you don't see it or get offended. They verified your check was good and withdrew the funds from your acouunt/bank before they gave you the car.
Mike I’m not sure why you’re so upset that they wanted to allow your check to clear. That’s not treating you with disrespect. Did they agree in advance that they weren’t going to wait for the check to clear? I really don’t get that
We have a dealership here in Owensboro ky that treat you so bad. Went in to buy a car. The car was not cheap that I was looking at. They kept telling me that I should look at cheaper cars. Would not sell me the car or give me the time of day. I went the next day and bought one from a Chevy dealer who treated me great.
I have a no BS rule, if they said they will rip up to deal I would say "go ahead". I don't have time for games. I don't buy the car but that is not my job, it is their job to sell it.
I love love the RSQ8, tune and downpipe make it amazing. I wish I could afford one, one day
I'm surprised you didn't mention the name of the dealership but I guess that's pretty respectful. I hope you at least gave them honest feedback both on the survey and directly.
I wish there were more people like you in this industry. I believe I'm a fair minded car buyer, and through the years I've built up my car buying experience, but somehow dealerships seem to "Get me" on something during the process. Not only you, but other sources I've seen or read about always say, "Don't pay for dealer and handling prep." What I would like to see you do an update on is when sales people/dealerships are so firm that no matter what you do, they will not take no for an answer? I even had one sales person tell me that it was "Against the law" to "NOT" add that to the sale. You'll probably say just walk away, but in this region of the country, I've found dealerships will gamble on that and wait for the next guy who will pay that added profit. Thoughts?
Mike, you had a Facebook post saying the days of negotiating price is over but in this video you state you negotiate prices? Maybe in a once in a generation Covid opportunity no negotiations, but people caught on now.
This is why all manufacturers need the Tesla model of selling cars direct fdon factory,this way yoi dont get bogus dealer fees,markups and add ons.
Watch Auto Auction Rebuilds if you want to see how Randy had a "nightmare experience" with Tesla.😮😮😮😮😮
Every car I’ve ever bought at a dealership was always dressed down, unkept, looking like a slob.
If I get helped and treated well. I did business. If not. I would find the sales manager and show them my credit report and proof of funds for down payment and walk out telling them why.