What Amazon dispatch REALLY does all day...
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- เผยแพร่เมื่อ 26 ก.ค. 2024
- Off the road this week, at the desk instead! Here's a quick day as a dispatcher at my DSP. Morning procedures, dispatch duties, closing and cleaning, and some tasty Thai food.
More Amazon: • 📦 AMAZON
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What Amazon dispatch REALLY does all day...looks like NOTHING
Great video! Love the hat, BTW! Anyway, the mysteries of dispatch have been solved! Our dispatch folks also perform van maintenance like replacing flat tires or changing out tires and dealing with burned-out headlights and other such things. They also look at getting flex routes or dropped routes if they become available. They also work with station personnel on troubled multi-building apartment complexes where pin placements are all jacked up and work with the station to get those stops unscrewed. The Anthology complex in Issaquah, WA is a fine example of a hot mess of an apartment stop. Anyway, dispatch does a lot. They problem solve, vehicle maintenance solve, and assist the DAs who are out on the road delivering those Amazon smiles!
Wooo! Glad to hear it! 🧢
All true! It’s always a little bit of everything. Picking up/dropping off vans for maintenance, interviewing new hires, the list goes on! Definitely cool to see that side of things.
@@FridayAdventureClub I I love watching your videos on TH-cam channel
Appreciate it!🙌
@@FridayAdventureClub you're welcome how how long have been working at Amazon delivering delivering packages
Pin placement has never been correct at Apartments. Unless you ask to stand in someone's living room.
I did not know that about the tires! Great video. You have a good sense of humor for sure
Thanks! Appreciate it! 🛞 🛞 🛞
Great video! I always wondered what dispatchers do!
A lots of stuff to do but sometimes when everything is good nothing to do 😁
Hahaha.. we have the Fluid Vans in Wisconsin as well. We call them the "Door to Door Lube salesman trucks." A rep saw my comment on Reddit and laughed, saying they'd been thinking about their branding.
Another successful day!
It’s true!😎
Awesome video ! So cool to see the other side of the mirror 😎 About the edit, I have to push the volume quite a bit, it's ok unless I watch another video after yours 😄 TH-cam says you're at -13dB 😁 "normalize" is your friend 😉
Appreciate it! I’ll look into the audio, I usually set to -12db with no peaks above -6db but maybe I was off on this one.
Small Mercedes just looks funny 😂 I’ve driven the long Mercedes it drives smooth lol
I’ll get to try the shorty soon hopefully! Very curious how they compare!
Awesome video Stuart. How is your leg coming along?
Thanks! Pretty much back to normal!👍
Aí sim, boné estiloso da marca Friday, meus parabéns 😊..
It’s true! 😎
There should be an auto-thumbs-up feature for certain channels 🙂
Some very kind bunnies in the PNW
The best😱
Can you tell us how to apply relay dispatch job??
Pretty sure those are Michelin cross climate 2’s. Good tires
What's the procedure on a dog bit?
Hi, I am a driver I was recently promoted to dispatch. I'm obewilmed about tracking packages when people are returning to the station. For example, if they have extra packages that they can pick up or what not. I have trouble navigating the cortex and I stand there very blank minded sometimes. Could you make a video about that or do you have any advice
Hey! At my DSP we’d just make sure everybody texted Dispatch with TBAs of any packages in their vans before they came back to station. And then you can search for that TBA in cortex under each driver’s name/route and see the status. If marked delivered, that’s the biggest issue and they’d have to go back and make sure they delivered it. If unable to access, we’d reattempt at least twice. The key is to emphasize that we want to bring back EMPTY vans unless a packages has been cleared by dispatch as unable to deliver or a mis-sort.
Amazons really short on vans. Actually all delivery companies are. Between 2019-2022 less then 10% of the normal production of cargo vans was actually made. So it will take manufacturers a few years to catch up. Get used to rentals
What cleaning responsibilities do the drivers have?
Great question! Every DSP does it a little differently, but we use a leaf blower to get any dirt out, wipe down touch points with simple green, and if really necessary there’s a mop for the cargo area too.
can dispatchers swap routes between drivers, because I get sent to the same rural area in the middle of bumfuck nowhere and i hate it. i ask the managers to swap me for a route in the suburbs but they do nothing, yet when someone calls out sick, for some reason, i get swapped to that route in the suburbs and another driver on standby covers my rural route.
second, when we report issues on the road like a dog bite or a bad route with terrible stop order, does a report get sent in or do is that just putting makeup on a pig?
Yes, dispatchers can change routes. Cortex assigns routes automatically based on driver affinity (tries to keep you in an area you know well), but assignments can be manually changed.
Also yes kind of. Things like dog bites are escalated to station manager depending on severity. Poor routing is an issue with the routing algorithm and as drivers continue to do those routes the stop order is supposed to gradually improve as it learns from the data that is input.
Amazon should pay you extra.
I wish!🙃
I’m confused so do you watch drivers through a camera or something?
I think if someone has a violation Netradyne will record it and send footage of that violation. But you can’t just live-stream every driver.
im debating if i should move up to dispatch or stay as a step van driver
Might be interesting to try it!
Dispatch. You don't do shi amd you get to so as much favoritism as you want😊
Can u send me a rescue and let me go on an adventure?!
I’ll allow it🥸
Lol was the max stops 142 ? 😢
Can’t remember😅
Does the dsp owner have to be around all day? Or the owner just hires a manager to manage?
I think Amazon highly encourages the owner to have an active roll in managing. My first DSP I met the owner twice in 2 years. My second DSP the owner was there 3-4 times a week dispatching.
@@FridayAdventureClub did the owner being there help make things better?
What does this guy not do!
🙌🙌🙌 Waiting all week for your EDV video 🥸🥸🥸
@@FridayAdventureClub tomorrow!
Are you forced to do routes when you don’t have enough drivers?
Yeah if we need! I wouldn’t say “forced”, it’s just part of the job.
LETS GOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
🤩🤩🤩
What time do you guys start to have people returning at 2pm? We aren't getting back to station until 6:30 or 7pm
Edit: Oh you said 7am. We don't start until 10am so I guess that's why
Off pad around 8:10 most mornings! This day was especially quick. Our first was in at 2:30, last at 5:30. Some days that’s closer to 4 and 7, just depends on how much we have out there.
@@FridayAdventureClub As much as I hate mornings it'd be nice to finish a little earlier. Some days I'm not getting to my first stop until close to noon
Yeah I use to start at like 11am, some days we were out until like 9pm ☠️
4:01 getting routes assigned...dispatch doesnt do that. Making sure all the packages get off the pad...the drivers do that. Making sure everything gets delivered...the drivers do that. We delivered 4180 packages...no "we" the drivers did that. Making sure everyone makes it home safe...dispatch has nothing to do with that. Plugging in all rabbits to charge....something a kid could do. Giving out snacks and saying hi to bunnies...got what a BS "job"
Yeah usually pretty chill until someone gets a flat or damages a van. Or someone calls out or gets sick/hurt. Highs and lows, I was just filling in this day so didn’t have to deal with anything too crazy.
@@FridayAdventureClub so if someone gets a flat, or damages a van or gets sick/hurt what does dispatch even do. Fill out a report ? Make a phone call ? A guy at my dsp damaged a van. Dispatch told him to report it to driver support, then when he got back to the station they handed him a blank piece of paper to write out what happened. Seems to me like dead weight
Maybe you should try it and see!
So basically dispatchers dont do anything
first!
This explained nothing, thanks for wasting my time 👍🏼